Reviewed by: hiro355
Since it was a shared ride, it couldn't be helped, but the number of seats was tight and there was no extra space. It would be better if there were a bit more room.
乗り合いなので仕方ありませんが席数がギリギリで余裕無しでした。
もう少し余裕があると良いのですが。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/08/19 |
| Activity Date: | 2017/07/25 |
Reviewed by: sammy
As soon as I exited the gate, I was guided to the car, and I arrived at the hotel in no time. The staff were very friendly, and I was able to use the service with peace of mind without feeling any inconvenience.
ゲートを出てすぐに車に案内され、あっという間にホテルに到着しました。
スタッフの方もとても親切で不便を感じることなく安心して利用できました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/08/19 |
| Activity Date: | 2016/09/24 |
Reviewed by: OKMAKI
We arrived at the hotel almost on time. The driver was cheerful and happily shared information about the islands with other guests. There were no issues at all.
ホテルにはほぼ定刻に着きました。ドライバーの方も明るく他のお客様に離島の情報を楽しく話されてました。何の問題も無かったです、
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/08/18 |
| Activity Date: | 2017/08/16 |
Reviewed by: ジュンコ
I was glad that someone who could speak Japanese was there. It was great that they confirmed the departure gate and dropped me off. Thank you very much.
日本語が話せる方で、
良かったです。出発ゲート確認して降ろしてくれたのでとても良かったです。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/09 |
Reviewed by: ジュンコ
When I arrived at the group exit, it was closed that day, so I had to exit through the individual exit and went to the counter, but there was no one there. I was told that someone from another company might be over there, so I went to look for Hawaiian Airlines and checked the exit again, but I couldn't find anyone. I asked the person at the neighboring counter to borrow a phone to make contact.
I called, and they came, but even though it was supposed to be for the arriving flight, there was absolutely no response, which was really frustrating. Everyone from other companies was waiting at the exit, and I thought the prices were similar, but their service was really poor.
到着した団体用出口出るとあったが、その日は団体出口はしまっていて個人用出口から出てカウンターまで行ったがそこには誰もいなくて、他の会社の人があっちにいるかもしれないから見てこいと言われハワイアン航空のところに探しに行ったり、出口にまた行ったりしたが見つからなくて、隣のカウンターの人に頼んで電話を借りて連絡しました。
電話したので来てくれたけど、到着便に対応となっていたのに全く対応されていなくて本当に困りました。他の会社は皆んな出口で待っているのに、金額も同じようなものだと思うのに全く対応が悪いと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/08/17 |
| Activity Date: | 2017/08/05 |
Reviewed by: Ayamon
They picked me up on time. The return trip was smooth, and perhaps because the roads were clear, we arrived at the airport in about 20 minutes. Upon arriving at the airport, they were aware of each airline by group and checked for us, which was helpful. They drop you off close to the check-in area of the airline, so it's reassuring. And to think that the tip is included! It's a wonderful service. I'm glad I used it.
時間通りにピックアップしてくれました。
帰り道もスムーズで道路が空いていたためか、20分くらいで空港に到着。空港に着くとグループごとに各航空会社を把握してくれていて、確認してくれたので助かりました。航空会社のチェックインの場所に近い場所に降ろしてくれるので安心です。
それでチップも含まれているなんて!!
ありがたいサービスです。利用して良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/08/16 |
| Activity Date: | 2017/08/13 |
Reviewed by: a.t
I always use this service when traveling from Honolulu Airport to Waikiki with a small group. By chance, I ran into a friend who arrived on a different flight at the spot with the staff member wearing a yellow aloha shirt. My friend was using the same service, and we ended up in the same vehicle, allowing us to meet up before reaching our destination (laughs).
ホノルル空港からワイキキへの移動に、少人数の際には必ず利用しています。偶然にも、別の飛行機で到着した現地集合の友人と、黄色いアロハを着た係員さんのところで遭遇。友人も同じく利用していて、乗車する車も同じで、目的地に着く前に合流出来ました(笑)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/08/16 |
| Activity Date: | 2017/08/13 |
Reviewed by: ちゃっぱ
I used it for a round trip, but it took over an hour to arrive. I used it when transferring from the Big Island to Honolulu on a domestic flight. After boarding at the domestic arrival gate, we went around to the international arrival gate to pick up more passengers, which took quite a bit of time before heading to the hotel.
往復で利用しましたが、到着まで1時間以上かかりました。ハワイ島から国内線でホノルルへ移動時に利用、国内線到着口で乗ってから国際線到着口にまわり、さらに乗客を乗せてからホテルに向かうのでかなりの時間がかかります。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/08/15 |
| Activity Date: | 2017/08/12 |
Reviewed by: たろう
This was my first time using this service. The check-in counter was easy to find, right next to the group exit at Honolulu Airport, and the check-in process was simple. Additionally, the escort to the parking lot was smooth and friendly, and we boarded the bus quickly with almost no waiting time. I was very satisfied with the service.
今回初めてこちらのサービスを利用しました。チェックインカウンターもホノルル空港の団体出口のすぐ隣でわかりやすく、簡単にチェックインできました。また、その後の駐車場へのエスコートもスムーズで親切、バスへの乗車もすぐで待ち時間はほとんどありませんでした。とても満足できるサービスでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/08/13 |
| Activity Date: | 2017/07/23 |
Reviewed by: Ayamon
The bus transfer within the airport and customs inspection took a lot of time. It took about two hours from the scheduled arrival time of the flight, but I was kindly guided to the bus parking area. The driver was also friendly and helpful.
Additionally, the fact that this plan included a tip was very appealing as it saved me the hassle of preparing one.
空港内のバス移動と税関検査にとても時間がかかってしまいました。飛行機の到着予定時刻から2時間ほどかかってしまったのにも関わらず、丁寧かつ親切にバスの駐車場まで誘導して頂きました。
ドライバーも親切で良かったです。
あとこのプランにはチップが含まれていることも、用意する手間が省けて大変魅力的でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/08/12 |
| Activity Date: | 2017/08/08 |
Reviewed by: 匿名希望
The waiting time at the airport was short, and I was taken right to the front of my accommodation, so it was very convenient. I think I will use this service again next time.
空港での待ち時間も短く、宿の目の前まで送ってもらえたので、とても楽でした。次回も利用すると思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/08/12 |
| Activity Date: | 2017/07/28 |
Reviewed by: 匿名希望
I was told by the driver on the way there that they would come to pick me up here, so I waited, but it seemed to be a misunderstanding. The driver for the return trip said, "That's not right!!!" After explaining the situation, they understood, but I felt sorry for the Western passengers who had to wait.
行きのドライバーさんから、ここに迎えに来るから、と言われたところで待っていたら、違ったようで、帰りのドライバーさんから、違うよっ!!!と言われました。事情を説明したら分かってもらえましたが、同乗の欧米人?をお待たせしたようで申し訳なかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/08/12 |
| Activity Date: | 2017/07/22 |
Reviewed by: かんちゃん
I was glad that they picked me up on time. Since the tip was included, I could relax during the ride.
ピックアップ時間通りに迎えに来てもらって良かったです。
チップも込みなので、安心して乗っていられました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/08/11 |
| Activity Date: | 2017/08/08 |
Reviewed by: ともこ
They were at the luggage pickup location and found it right away! I really appreciate them carrying my heavy luggage without a hint of displeasure.
荷物の受け取り場所にいてくれて、すぐに見つけてくれました!
重い荷物を嫌な顔一つせず運んでくれて大変感謝です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/08/09 |
| Activity Date: | 2017/08/03 |
Reviewed by: sora
The hotel's location was right in the middle of Waikiki, so our arrival time was a bit delayed. The bus is easy to understand, making it easy to find.
ホテルのロケーションがワイキキの真ん中だったこともあり、到着時間が少し遅れました。バスはわかりやすいため、見つけやすいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/08/06 |
| Activity Date: | 2017/07/04 |
Reviewed by: たかぴ
I was taken from Honolulu Airport to Outrigger Beach, and although it was a shared ride, it was comfortable and great. The wait time was short, and I definitely want to use it again next time.
ホノルル空港からアウトリガービーチまで乗せてもらいましたが乗り合いでしたが快適でよかったです。待ち時間も少なく次回もぜひ利用したいと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/08/05 |
| Activity Date: | 2016/10/12 |
Reviewed by: リラコ
The scheduled pick-up time had passed, and I was quite anxious when a car from another tour company, Roberts, arrived. When I explained the situation to the driver, he called the assigned driver and informed me that they were delayed due to traffic but that everything was fine. Thanks to that, I was able to wait with a bit more peace of mind, but in the end, I waited for nearly 30 minutes. It was quite nerve-wracking, but for some reason, the driver was very cheerful, and the atmosphere in the car was very pleasant; everyone seemed to be having a good time (we were the only two Japanese people).
迎えの予定時間を過ぎても車が来ず、かなり不安になった時に別ツアーのロバーツの車が。
ドライバーの方に事情を話すと担当のドライバーに電話をしてくれて「渋滞で遅れているけど大丈夫」とのことでした。
おかげでやや安心して待つことが出来ましたが結局30分近く待ちました(^^;
かなりドキドキさせられましたがなぜかとても陽気なドライバーさんで車内はとても和やかで皆さん楽しそうでした(日本人は私たち二人だけでした)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/08/04 |
| Activity Date: | 2017/05/08 |
Reviewed by: ブースカ
The pickup time was perfect. Since I registered my flight number, they stopped and dropped me off at each airline without me having to say anything. The shuttle was spacious and comfortable.
ピックアップ時間もぴったり。
便名を登録しているので何も言わなくても
航空会社毎に止まって降ろしてくれます。
大きめのシャトルで快適でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/08/04 |
| Activity Date: | 2017/08/01 |
Reviewed by: ケリー
I requested a transfer from Honolulu Airport to the hotel. I thought it would be smoother and more efficient with a small group rather than going through a travel agency, but the pickup car didn't arrive for 40 minutes. When it finally did arrive, it still didn't leave and waited for other passengers from different flights before departing. There was way too much waiting time! Time is money.
ホノルル空港からホテルへの送迎をお願いしました。
旅行会社にお願いするよりも、きっと、少人数でスムーズ、無駄な時間がないかと思いましたが、到着40分も迎えの車は来ない、ようやく来たかと思ったら、まだ出発せず、他の便⁉︎のお客さんをまってから出発。待ちぼうけの時間がありすぎ‼︎時は金なり。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/08/02 |
| Activity Date: | 2017/07/28 |
Reviewed by: ひろこ
The morning departure had an early meeting time, but it was on schedule. Since we arrived at the airport a bit early, I think it's fine to be about 30 minutes late.
午前便で朝早い集合でしたが、時間通りでした。
空港到着が気持ち早いので、30分くらい遅くても良いと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2017/07/29 |
| Activity Date: | 2017/07/04 |
Reviewed by: くませんぱい
Every time I travel to Hawaii, I either use a round trip or go from Waikiki to Honolulu Airport. This time, I used a rental car from Honolulu Airport to Waikiki, so I used it for my return. If you enter your departure time from the airport, the confirmation email will include the pickup time, which is convenient because you don't have to calculate when to head to the airport yourself. They always arrive on time, so it's reassuring!
毎回、ハワイの旅行の時は往復かワイキキからホノルル空港のどちらかを利用します。今回はホノルル空港からワイキキはレンタカーを利用したので、帰りに利用しました。帰りの空港からの出発時間を入力しておけば、予約確定のメールにピックアップの時間が記載して有るので、自分で空港に向かう時間などを計算しなくて済むので便利です。毎回時間通りに迎えが来てくれるので安心ですよー。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/29 |
| Activity Date: | 2017/07/05 |
Reviewed by: みぃー
Airport transfer
It was to Hawaiian Airlines, but the drop-off point was a bit unclear. However, it was within an acceptable range...!
I think it was good that they drove safely!
空港までの送迎
ハワイアン航空までだったのですが、降ろしてもらったところがわかりにくかったのですが、仕方ないかなというくらい、、、許容範囲でした!
安全運転で良かったと思います!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/29 |
| Activity Date: | 2017/07/26 |
Reviewed by: ハワイ好き
The guides and drivers may only speak English, but it is not particularly inconvenient. They are very kind.
案内の方、ドライバーさんともに英語しか話せないこともありますが、特に不便はありません。とても親切です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/07/29 |
| Activity Date: | 2017/07/04 |
Reviewed by: なちゃんぐ
I arrived at Honolulu Airport on a domestic flight from the Big Island at a somewhat awkward time in the evening, so I wasn't sure where to meet and ended up searching for about 15 minutes. However, I managed to find the person in the yellow aloha shirt and was able to board safely. (They didn't have a sign, so I had to approach them.) There were just the two of us in a medium-sized bus, and we were taken directly to our hotel. The driver was a very cheerful American who spoke English, Japanese, and Korean, and we had a great time chatting in the car! I hope to see them again. I will use this service again!
ハワイ島から国内線で夕方の中途半端な時間にホノルル空港に到着したため、待ち合わせ場所がよくわからず15分くらい探してしまいましたが、黄色のアロハシャツの方をなんとか見つけ無事に乗車できました。(プレートは持っておらずこちらから話しかけないとダメでした。)中くらいのバスに私たち2人だけで直でホテルへ送っていただき、運転手さんも英語・日本語・韓国語を話せるとても陽気なアメリカ人の方で、車内でずっと楽しくおしゃべりしました♪またお会いしたいな〜と思うくらいです。また利用します!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/28 |
| Activity Date: | 2017/07/09 |
Reviewed by: GINGIN
This time, I booked a flight to the Big Island of Hawaii departing at 9:30 AM, but it seems there are few people who can go to the airport at that time, so the meeting time in front of the hotel ended up being at 6:00 AM. I arrived around 6:30, and it was quite difficult to pass the time inside the airport.
今回は朝9:30発の飛行機でハワイ島に行くために予約したが、この時間帯に空港に行かれれる人が少ないようで、ホテル前の集合時間がなんと早朝の6:00になってしまい、6時30頃には到着。空港内での時間つぶしが大変でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/24 |
| Activity Date: | 2017/07/02 |
Reviewed by: ゆっぺんぺん
The area around Waikiki has many one-way streets, so it's helpful that they drop you off at the hotel entrance, but it took a long time to get to the hotel in the back because of the detours. Since it was a hostel near Kuhio Beach, I was prepared for it to be the last stop, but I thought it would be nice if we could arrive a bit earlier to save some time.
ワイキキ周辺は一方通行が多いので、ホテルの入り口まで送って下さるのは助かるのですが、裏手のホテルに行くのに遠回り遠回りで時間がかかっていました。
クヒオビーチ付近のホステルだったので最後になるのは覚悟していましたが、もう少し早くつけると時間的ロスも少ないのになと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/07/24 |
| Activity Date: | 2017/07/12 |
Reviewed by: 14da
I used the round-trip service. When I arrived at the airport and went to the Roberts Hawaii booth, there was a Japanese-speaking staff member who quickly guided me to the shuttle bus. The female driver didn't seem to speak Japanese, so she remained silent all the way to the hotel, but I felt there was no waiting time and the driving was smooth and safe.
For the return trip, I only waited about 7 minutes for the pickup at the hotel. There was said to be traffic, but I felt reassured as we arrived at the airport with plenty of time to spare. The air conditioning in the vehicle was effective, so I felt it was necessary to have a light jacket.
On the outbound trip, I was even given a shell necklace, and I think there are no issues at all if you're simply requesting transportation between the airport and Waikiki. If I have the chance again, I would consider using this service.
One thing to be careful about is that since I used Hawaiian Airlines this time, I was dropped off at their entrance for the return trip. However, the baggage check for flights to the Hawaiian Islands and the mainland U.S. was right in front, while the baggage check for international flights, including Japan, was a bit further back (to the left) from where I was dropped off. In the end, I ended up wandering around and had to ask a staff member in English, so I can't help but think it would have been clearer if they had just mentioned it from the start.
I didn't pay any extra tip since it was included.
往復利用しました。
空港についてロバーツハワイのブースに行くと、日本語スタッフがいたのですぐにシャトルバスまで案内してもらいました。ドライバーの女性は日本語は話せないようでホテルまでは終始無言でしたが、待ち時間も無く安全運転でスムーズに感じました。
復路でのホテルへのお迎えも7分ぐらいしか待ちませんでした。渋滞してたそうですし、空港にもかなり余裕を持って着けたので安心でした。車内は冷房が効いていたので、羽織りものは必須だと感じました。
往路では貝殻のネックレスもかけていただきましたし、単に空港⇔ワイキキ間の送迎を頼むのなら全く問題無いと思います。もしまた機会があったらお願いすると思います。
1点だけ気をつけるとしたら、今回ハワイアン航空を利用したので復路ではそちらの入口で降ろして貰ったのですが、ハワイ諸島やアメリカ本土行きの手荷物預かり所が正面にあり、日本含む諸外国の手荷物預かり所は降ろして貰った所より若干奥(左側)に進まないといけませんでした。結局ウロウロしたあげく係員に英語で質問するハメになったので、最初から一声かけてくれれば分かりやすかったのに〜と思わないでもないです。
チップは込みとのことなので特段払いませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/07/24 |
| Activity Date: | 2017/07/19 |
Reviewed by: marcy
The expression "silent driver" was spot on. It was neither good nor bad, neither kind nor unkind. It felt like being transported from point A to point B.
「無口な運転手」という表現がピッタリでした。
良くもなく、悪くもなく、親切でも不親切でもない。
A地点からB地点まで運搬された感じ。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/24 |
| Activity Date: | 2017/06/30 |
Reviewed by: パンやま
I waited a little at the airport, but there were no particular issues with the transfer to the hotel. If I have the chance, I would appreciate it again!
空港で少し待ちましたが、特に問題なくホテルまで送迎していただきました。機会がありましたらまたよろしくお願いします!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/07/22 |
| Activity Date: | 2017/06/26 |
Reviewed by: Yochansan
Last time, I had to wait quite a bit at the airport, but this time they were punctual for the pickup and provided a comfortable ride. The driving was careful and pleasant. I would like to use their service again.
前回は空港でかなり待ちましたが、今回はピックアップの時間に正確で快適に送っていただきました。運転も丁寧でしたし快適でした。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/07/21 |
| Activity Date: | 2017/07/13 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, we sincerely apologize for the inconvenience caused during your trip, which you were looking forward to.
Upon confirming the situation with the local operating company, we found that after your flight arrived at 12:55, you had to wait before boarding the shuttle. We are truly sorry for this delay. Together with the operating company, we will strive to improve our services to ensure that we provide you with a smooth and comfortable transfer experience.
Thank you for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながらせっかく楽しみにされていたご旅行中にご迷惑をおかけいたしましたこと深くお詫び申し上げます。
当日の状況を現地催行会社に確認させていただきましたところ、お客様のフライトが12:55に到着された後、シャトルにご乗車いただくまでお待たせしてしまい、誠に申し訳ございませんでした。お客様にスムーズで快適な送迎サービスがお届けできるよう催行会社共々、サービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム