Reviewed by: チャロ
The Hawaiian vibe was strong, and they helped with all the loading and unloading of luggage, which was very impressive. All's well that ends well.
思いっきりハワイアン的な方が、荷物積み卸し全て手伝ってくれて、好感度抜群
終わり良ければ全て良し。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2017/11/28 |
| Activity Date: | 2017/11/21 |
Reviewed by: 旅行好き親父
The pickup was almost on time, and I didn't have to wait. The driver called my name, so I raised my hand to respond. The driver also handled the loading and unloading of the luggage. I only needed to show the voucher, and I was able to travel without any worries. Above all, it was inexpensive and included the tip, so I would like to use this service again next time.
ほぼ時間通りのピックアップで、待たされることもなく
ドライバーが名前を呼んでくれたので手を挙げて答え
荷物の積み下ろしもドライバーが行いました
バウチャーも提示しただけで良く
何の不安もなく移動できました
何より安くチップも含まれているので
次も利用したいと思います
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/11/28 |
| Activity Date: | 2017/11/25 |
Reviewed by: ハワイウェデング
They arrived at the hotel on time, but after that, we went around three hotels in Waikiki, resulting in about an hour to get from the hotel to the airport (twice the time of a direct route).
時間通りにホテルに迎えに来たが、その後ワイキキのホテル3ヵ所を廻り、結果ホテルから空港まで約1時間(直行の倍の時間)かかってしまった。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/11/28 |
| Activity Date: | 2017/11/25 |
Reviewed by: みみみ
I used Roberts' shuttle both to and from my destination. On the way there, since I was going to Hilton Village, I was one of the second to get off, so it was quick to arrive at the hotel. However, on the way back, I was picked up first from Sheraton Princess Kaiulani, and after stopping at several hotels, it took over an hour to get to the airport. The pickup was on time, and the driver's service was good, so I would like to use it again next time.
行き帰り共にロバーツさんのシャトルを利用しました。
行きは、ヒルトンビレッジだったので、降りるのが二番目くらいで、ホテルに到着するまで早かったですが、
帰りは、シェラトンプリンセスカイウラニからのピックアップだったので、一番最初にピックアップされ、その後いくつかのホテルに寄ったため、空港まで1時間以上かかりました。
ピックアップは時間通りに来ましたし、ドライバーさんの対応もよかったので、また次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/28 |
| Activity Date: | 2017/11/25 |
Reviewed by: くますけ
It was difficult to find the group exit desk upon arrival. The woman in charge was kind, but we had to wait a little until the bus arrived. Overall, we arrived at the hotel without major complaints, but everyone was exhausted from the congestion at immigration. That definitely needs improvement.
到着して団体出口のデスクがわかりずらいです。
担当の女性の方は親切でしたが、バスが到着するまで、少し待ちました。まあ大きな不満なくホテルに到着しましたが、イミグレの混み方にみんな疲れ切ってましたね。そちらの改善が必要ですねー(^ ^)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/11/27 |
| Activity Date: | 2017/11/24 |
Reviewed by: ハワイウェデング
It was an 11-passenger shuttle.
The passengers were from various nationalities, but we were at full capacity.
Thanks to that, we arrived at the hotel as scheduled.
11人乗り送迎車でした。
国籍豊かな乗客でしたが、定員乗車です。
お蔭様で予定通りにホテルに到着しました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/11/26 |
| Activity Date: | 2017/11/22 |
Reviewed by: H.M
If you provide your flight number and the hotel where you are staying, they will come to pick you up accordingly, so you don't need to decide on a time yourself. It's convenient and reassuring.
便名,宿泊ホテルを連絡すれば、それに合わせて迎えに来てくれるので、自分で時間を決める必要がなく、楽でもあり、安心です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/26 |
| Activity Date: | 2017/11/02 |
Reviewed by: H.M
I go to Honolulu every year, and since last year, I've been using their shuttle service to the hotel. There were no issues with the contact at the airport, and the wait time for the shuttle bus was short, so I am satisfied.
ホノルルへは、毎年行っていますが、昨年からホテルへの送迎に使っています。空港でのコンタクトも問題なく、シャトルバスの待ち時間も短いので、満足しています。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/26 |
| Activity Date: | 2017/10/30 |
Reviewed by: Norin
I used this service for my friend. There was a slight delay, but that’s just Hawaiian time (laughs). According to my friend, it was neither good nor bad (laughs). Since it was a hotel near the zoo, it seems they were one of the first pickups. After that, they went around to a few other hotels, but there wasn’t any particular crowd, and they arrived at the airport without any issues. Just like me, I’d like to recommend it to my friend as well.
私のお友達のために利用しました。若干の遅れはありましたが、そこはハワイ時間で(笑)
お友達いわく、可もなく不可もなく(笑)
動物園近くのホテルだったため、最初の方の迎えだったようです。そのあと何軒かのホテルをまわったようですが、特に混みあうこともなく空港へ着いたとのことでした。私同様、お友達にもご紹介したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/26 |
| Activity Date: | 2017/11/01 |
Reviewed by: TAKAMITSU FUKUNAGA
I missed the bus at the meeting time and was really anxious. When I called, they assisted me in Japanese and quickly arranged another bus for me. They were very kind, and I appreciated it.
待ち合わせ時間にバスに乗れず、すごく焦りました。電話すると日本語で対応していただき、すぐ違うバスを手配していただけました。とても親切で良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/26 |
| Activity Date: | 2017/11/19 |
Reviewed by: TAKAMITSU FUKUNAGA
After getting off, I was able to go straight to the boarding area without getting lost, and the staff were kind and helpful. I would like to use this service again next time! Thank you!
降りてから迷わず乗り場まで行け、案内の方も親切で良かったです。次もお願いしたいと思います!ありがとうございました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/26 |
| Activity Date: | 2017/11/24 |
Reviewed by: まちゃ
The waiting area at the hotel was slightly different from the one mentioned when I arrived, which caused a bit of confusion, but other than that, I was able to get to the airport smoothly. I would like to use this service again.
ホテルの待っている場所が行きに言われた場所と少し違っていてバタバタしましたが、それ以外はスムーズに空港まで行けました。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2017/11/25 |
| Activity Date: | 2017/10/30 |
Reviewed by: Yukio
If you are coming from Japan, there are other services available, but when using flights from the United States or other airlines, it will be outside of service hours. Mr. Roberts, whom I often asked for help on the Big Island, is known for his flexibility. Additionally, they often use large buses, which are very comfortable. On the Big Island, the driver lent us a ukulele, and we sometimes played it on the way to the airport.
日本からの便であれば他のサービスもあるのですが、米国からの便やその他の航空会社を使用するときにはサービス時間外になります。
ハワイ島でもよくお願いしていたロバーツさんは融通性が良いのが特徴です。また大きいバスを使用するときが多くとても快適ですね。
ハワイ島では運転手の方のウクレレを貸していただき、空港まで弾いて遊ぶこともありました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/25 |
| Activity Date: | 2017/11/22 |
Reviewed by: みみみ
Since it was a shared ride, there was some waiting time, but it was smoother than I expected, which was great. There were other cheaper options available, but considering the possibility of delays from the flight coming from another country, I chose to use this service. I would like to use it again.
乗り合いなので、待ち時間はありましたが、思っていたよりスムーズでよかったです。他にもっと安いところもありましたが、他国からの飛行機だったため、遅延したときのことも考えて、こちらを利用しました。また利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/25 |
| Activity Date: | 2017/11/20 |
Reviewed by: よっしぃ
I used a shuttle from the airport to the beach that didn't require a reservation, but I was concerned about my return trip, so I booked Roberts Hawaii in advance. The reservation process was all in Japanese and very quick. The pickup was about five minutes late, but the shuttle had "Roberts Hawaii" written on it in large letters, so I recognized it right away. The driver was also very accommodating, and I would like to use their service again if the opportunity arises.
空港からビーチまでは予約の要らないシャトルを利用しましたが、帰りの足が不安だったので、事前にロバーツハワイを予約して行きました。予約は全て日本語対応でスピーディに行え、現地での迎えは予定時刻より5分程の遅れでしたが、シャトルの大きく『ロバーツハワイ』と書かれており、すぐに分かりました。運転手も対応が良く、また機会が有れば利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/24 |
| Activity Date: | 2017/11/21 |
Reviewed by: lilikoi
As soon as we exited the group exit, there was a Roberts counter on the right side. After handing over the voucher, the staff guided us a little further away and said, "Please wait here." Before long, a bus arrived within just a few minutes. I thought it would be a small bus for the shuttle, but it turned out to be one of those familiar large Roberts buses. I was wondering if a few more people would join us, but it was just the two of us who got on, and we departed right away. I thought, "Is it really okay with just two people?" but thanks to that, we were able to enjoy a comfortable ride to our accommodation in Waikiki. The driver was also very pleasant, and since we are two seniors, we’ve been talking about wanting to use this service again next time.
団体出口を出るとすぐ右側にロバーツのカウンターがありました。
バウチャーを渡すとスタッフの人に少し離れたところに案内されて、此処でお待ちください
と言われ待っていると数分も経たない内にバスが来ました。
送迎なので小型のバスかと思っていたら、あの見慣れたロバーツの大型バスでした。
他にも何人か来るのかなと思っていたら、乗ったのは私たち2人だけですぐに出発
しました。え~二人でいいの~?と思いましたが、お陰様でゆったりとワイキキの
宿泊先まで送ってもらうことが出来ました。
ドライバーさんも感じが良くて、こちらはシニア二人、次回もお願いしたいねと
帰ってからも話しています。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/11/23 |
| Activity Date: | 2017/10/24 |
Reviewed by: しべき
While waiting at the designated location, the car that I took from the airport to the hotel arrived, and I thought, "This must be it," when I was called out loudly by my first name. It was clear and kind.
指定された場所で待っていると、空港からホテルに移動の際に乗った車が来たので、『これだよな』っておもっていたら、大きな声でファーストネームで呼ばれました。わかりやすく親切でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/22 |
| Activity Date: | 2017/11/01 |
Reviewed by: しべき
It was easy to understand! When you exit through the personal exit on the right, there is a person in a green aloha shirt. I deducted one star because the guide went back and forth, making mistakes about the location.
分かりやすく簡単でした!右側の個人用出口に出たら緑色のアロハの人が居ます。
案内する人が場所を間違えて行ったり来たりしたのでマイナス1つ☆です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/22 |
| Activity Date: | 2017/11/04 |
Reviewed by: Kapalua
It's wonderful that everything runs on time in Hawaii. There are not many hotels that operate efficiently, so there's no wasted time.
ハワイで時間通りに行動してくれるだけでも素晴らしい。一台当たりが回るホテルが少ないのでロスタイムがないです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/22 |
| Activity Date: | 2017/11/19 |
Reviewed by: yasu
I think it depends on the time of day, but I was able to board without much waiting. The boarding area was a bit hard to find, and I was guided by staff from another company's shuttle service.
時間帯にも寄ると思いますが、あまり待たずに乗れました。乗り場がちょっとわかりにくく、他の会社のシャトルサービスのスタッフに案内されました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/20 |
| Activity Date: | 2017/10/28 |
Reviewed by: 64歳男性旅行者
I had been using Ilima Tours, but since they can only be used for groups of two or more, I opted for this service instead. They were easy to spot at the exit with a board displaying names. There were about four to five groups sharing the ride, and although I was the last to be dropped off at my hotel, everything went smoothly.
これまではIlimaツアーズを利用してましたが、2名以上でないと利用できなくなったのでこちらを利用しました。出口にて名前の書いたボードを持っているのですぐにわかりました。4~5組の混乗で、自分は最後に着くホテルでしたが順調に到着しました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/19 |
| Activity Date: | 2017/10/25 |
Reviewed by: むーた
I was a bit anxious because the bus was delayed, but once I got on, the interior was spacious and I was able to relax. Considering going on my own, the price was good, so I'm glad I made the reservation!
少しバスが遅れて不安になりましたが、中も広くのった後はゆっくりできました。自分で行くことを考えると値段も良く予約して良かったです!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/19 |
| Activity Date: | 2017/10/25 |
Reviewed by: ハワイ大好きオヤジ
When heading to the hotel, I had to wait for over 30 minutes, and after waiting for the domestic flight pickup, it took more than an hour and a half to arrive at the hotel after checking in. I was already tired, and it made me even more exhausted.
When going to the airport, we were over 10 minutes late, and instead of stopping right in front of the hotel, the bus stopped a little further away. It was hard to determine if it was the pickup bus, and since they called out one group at a time, I felt anxious.
ホテルに向かう時は、30分以上待たされ、国内線のピックアップで待たされ、受付してからホテルに着くまで1時間半以上掛りました。疲れている上、もっと疲れました。
空港に向かう時は、10分以上遅れた上、ホテル前のはずが、少し離れた所に止まったの
迎えのバスかどうか判断しにくかった上、1組ずつ呼ぶので不安になりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/18 |
| Activity Date: | 2017/10/28 |
Reviewed by: まことちゃん
I used both the airport transfer to the hotel and from the hotel to the airport. The pickup arrived on time. Since there were two of us, it was more economical than taking a taxi, which was great.
空港からホテルとホテルから空港への両方とも利用させてもらいました。
ピックアップは時間通りに来てくれました。二人なのでタクシーよりも経済的でよかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/14 |
Reviewed by: まことちゃん
At the airport exit, there was a representative from Roberts Hawaii right in front of me, so I was able to board the shuttle bus without any confusion. However, the bus was old and had leaks. The seat I sat on was wet, and water was dripping from the ceiling while we were driving, which was quite unfortunate. It was a disappointing tragedy right after we arrived.
空港の出口で目の前にロバーツハワイの担当者がいたので迷うこともなくシャトルバスに乗ることができました。ただし、バスが古く雨漏りがしていました。座った席も濡れていて、走っている時も天井から水が垂れてきて酷い目にあいました。着いた早々の悲劇で残念でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/17 |
| Activity Date: | 2017/11/11 |
Reviewed by: Yukio
This is the only place with a wide range of service hours. Especially since flights arriving from the mainland United States often come in the afternoon, this service is very convenient.
対応時間の幅が広いのはここだけ。特に米国本土からの到着便は午後になることが多いので、こちらのサービスがとても便利です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/11/16 |
| Activity Date: | 2017/11/13 |
Reviewed by: にんじん
It was a pickup a little earlier than the scheduled time, but it was better than being late and feeling anxious. The car was full, mostly with foreigners. Everyone was in high spirits and it was very lively.
予定時刻より少し早めの迎えでしたが、遅くて不安になるより良かったです。
車内は満席で、ほぼ外国人の方でした。
みなさんテンションが高くとても賑やかでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/16 |
| Activity Date: | 2017/11/13 |
Reviewed by: ima
This time, I came to Hawaii alone, so instead of a tour from a travel agency, I purchased a flight ticket to enter Hawaii.
When I searched for how to get to my accommodation, I found Roberts Hawaii's shuttle service.
Although I was the last in line, since they narrowed down the drop-off locations to five, I was able to arrive at my accommodation smoothly and comfortably.
I will use this service again!
今回は、ひとりでハワイに来たので、旅行会社のツアーではなく、航空券を購入してのハワイ入りでした。
宿泊先までの移動をどうしようか?と検索したところ、ロバーツさんの送迎サービスを見つけました。
順番は最後でしたが、送迎先を5か所に絞っていることもあり、スムーズに、そして快適に宿泊先まで到着することができました。
また利用します!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/16 |
| Activity Date: | 2017/11/13 |
Reviewed by: にんじん
I have been using it without any major troubles so far, and I feel safe using it. I will definitely use it again next time. I often find myself with foreigners, and many of them have high energy, which is quite enjoyable.
今まで大きなトラブルもなく、安心して利用させてもらっています。
次回も必ず利用するでしょう。
外国人の方と一緒になる事がほとんどです。
テンションの高い方が多く、それがまた良かったりします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/15 |
| Activity Date: | 2017/11/09 |
Reviewed by: Sandy
During my stay in Hawaii, I used the shuttle service six times. They always greeted me warmly and politely by name. I appreciated the friendly conversations. However, I felt that the pickup time for my return was a bit too early. I arrived at the airport too early and ended up waiting for a long time, which was exhausting. I hope that aspect can be improved.
今回のハワイ滞在中にシャトルサービスは6回利用させていただきました。 いつも丁寧に気持ちよく名前を呼んで迎えてくれました。 話しかけてくれたり、嬉しかったです。 ただ、帰国のときの迎えの時間はやはり早すぎるように思いました。 空港に到着が早すぎて、くたびれるほど待ちました。 そこが改善されれば良いな~と思うくらいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/11/15 |
| Activity Date: | 2017/11/06 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
I have confirmed the details with the local operating company. As mentioned in a separate email, there was a report that the shuttle you boarded had a leak from the roof. The shuttle was promptly sent for repairs, and the leaking area has been fixed. I am truly sorry for the unfortunate experience you had shortly after arriving in Hawaii.
To ensure we can provide comfortable transportation services, I have requested the operating company to thoroughly inspect the shuttles to prevent a recurrence.
We take your feedback seriously and, together with the operating company, will strive for further service improvement in the future. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきました。
別途メールでもご連絡させていただいておりますが、お客様がおっしゃる通りご乗車されたシャトルの屋根から雨漏りしていたとの報告がございました。
その後、シャトルはすぐに修理に出され雨漏りがあった箇所は修復されております。この度は、ハワイにご到着されて早々、残念なお気持ちとさせてしまい大変申し訳ございませんでした。
お客様に快適な送迎サービスを提供できるよう、再発防止のため、催行会社にはシャトルの点検をしっかり行うよう要請いたしました。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム