Reviewed by: a.t
I use this service every time I visit Hawaii. The reason is that I can contact them immediately after exiting the gate post-immigration, and there is almost no waiting time for departure. They also handle the heavy lifting of my luggage, and the car is parked right at the hotel entrance. It's perfect!
毎回ハワイを訪れた際に利用しています。
なぜなら、イミグレ後にゲート出てすぐにコンタクト出来て、待ち時間も殆どなく出発、へビーな荷物の上げ下ろしもして貰えて、車もホテルエントランスに横付け。
パーフェクトです!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/02 |
| Activity Date: | 2018/08/27 |
Reviewed by: あああ
The driver spoke a little Japanese, so we had a fun conversation mixing that with my broken English. It was great that he also recommended some good restaurants.
運転手さんが少し日本語喋れる方で、こちらの片言英語と交えて楽しく会話しながら送っていただきました。オススメのご飯屋さんも教えてもらえたので良かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/09/01 |
| Activity Date: | 2017/09/29 |
Reviewed by: UUU
I was guided without much waiting. If the hotel is far from the airport, it might take some time, but I think it's convenient if you're staying at Ala Moana or HHV since it's almost a direct route.
あまり待たずに案内してもらえました。空港から遠いホテルだと時間がかかりそうですが、アラモアナやHHVに泊まるならほとんど直行なので便利だと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/09/01 |
| Activity Date: | 2018/08/24 |
Reviewed by: kokko
This time, when I told them my name at the airport, I was surprised to hear, "You are already checked in, so you must be on board." It started off like a funny story, saying, "But I'm right here!" However, I was safely taken to the hotel.
今回、空港から乗る時に名前を告げたら、「あなたは既にチェックされているので、乗っているはず」と言われてびっくり。「だけど、本人がここにいるのだから…」と笑い話のような事で始まりましたが、無事ホテルに送ってもらいました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/24 |
| Activity Date: | 2018/08/11 |
Reviewed by: と〜る©️
The transfer from the hotel to the airport was smooth without any particular issues. The hotel pickup time was as scheduled. However, in a way, having things on time overseas might be quite impressive.
ホテルから空港までの送迎なので、特段何ごともなくスムーズに送って頂きました。
ホテルのピックアップ時間も予定どおりでした。
でも海外で時間どおりということが、ある意味すごいことなのかも知れませんね。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/08/23 |
| Activity Date: | 2018/08/20 |
Reviewed by: やだめぐ
I used the service from the airport to the hotel.
The reception counter was easy to find.
Although the voucher had the correct number of people, when I checked in on the day, it showed only one person.
I had to wait quite a while for the staff to confirm with each other.
There were seats in the vehicle that couldn't be used due to air conditioning water leakage, and water was dripping quite a bit from other seats as well.
空港からホテルまでを利用。
受付カウンターは分かりやすかった。
バウチャーには正しい人数になっているのに、当日受付してみると1名だけになっていた。
スタッフ同士が確認するのにけっこう待たされた。
車内はエアコンの水漏れで座れない席があり、他の席でも水がだいぶ落ちてきた。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/08/22 |
| Activity Date: | 2018/08/19 |
Reviewed by: りんご
I was worried because I saw some reviews mentioning long wait times, but the bus left right after we boarded. I was also grateful that children's fares were not included. I would like to use this service again (^_^)
口コミを見ていたら待たされた人もいたので、どうなのかな〜?と心配でしたが、乗車後すぐにバスが出ました。子どもの料金が入らないこともありがたかったです。また利用したいです(^_^)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/08/16 |
Reviewed by: こっこさん
The airport exit was hard to find, and I wondered if it used to be on this side. I went towards the shuttle bus area, but while other companies had clear signs, I ended up wandering around and finally asked a nearby staff member for directions. The wait time also felt a bit long, so I hope it can be a bit smoother next time.
空港の出口が、わかりずらく、以前こちら側だったっけかな?と思いながらシャトルバスのあたりにいったものの、他社さんは、わかりやすく出ているのに、ウロウロして結局近くのスタッフに聞いて案内してもらいました。待ち時間も微妙に長く感じたので、もう少しすんなり行けるといいかなと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/08/10 |
Reviewed by: こっこさん
I used Roberts Hawaii for the airport transfer again because I had a great experience last time. However, since it was during the Obon season and the pickup was at the last hotel, there were no seats available, and my husband and I ended up sitting separately. At the airport, I felt anxious wondering if it was okay to get off here. I wouldn't recommend it for those who don't speak English.
空港までの送迎で、前回も利用し、とても良かったので、こちらのロバーツハワイさん利用したのですが。 お盆の時期ということもあり、迎えが最後の場所のホテルということもありで、座る所がなく、旦那とは別々の席に・・。空港では、ここで降りて大丈夫?と不安を感じるものでした。英語ができない方には、あまりおすすめではありませんね。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/08/13 |
Reviewed by: たいちゃん
I used this service from the hotel to the airport. I was scheduled to board a China Airlines flight at 11 PM, but Daniel K. Inouye International Airport serves both China Airlines and China Eastern Airlines, and they are located quite far apart, so it's important to avoid confusion. At that time, someone who was supposed to board China Airlines got off at the China Eastern Airlines location, and I informed them that they were at the wrong place. The driver is not at fault, but it's better to remember which airline you are flying with. (It's only a few minutes on foot, though.)
ホテルから空港まで利用しました。
23時のエアチャイナ(中国国際航空)便に搭乗する予定でしたが、
ダニエルKイノウエ空港はエアチャイナとチャイナエアが就航していて、
場所も離れているので間違えない様にする必要があります。
このときもエアチャイナに搭乗予定の方がチャイナエアの場所で降りて
しまい場所が違うことを教えてあげました。ドライバの方に責任はありませんが、自分の乗る航空会社は覚えておいたほうがいいです。(歩いても数分くらいですが)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/08/16 |
Reviewed by: たいちゃん
They came to pick me up at the airport exit, and the company is well-known, so it was easy to find them. They quickly handled my luggage, and all I had to do was get in the car. We arrived at the hotel in about 20 to 30 minutes, and they also unloaded my luggage. If you're using a flight that isn't a direct flight, this service is very convenient since other companies do not offer this.
空港出口まで迎えに来てくれますが会社が有名なのですぐわかりました。
すぐに荷物を運んでくれて、あとは車に乗るだけ。
大体20~30分でホテルに到着し荷物もおろしてくれます。
直行便以外で利用する場合、他社では対応外なのでとても重宝します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/08/11 |
Reviewed by: ごんじい
This is my second time using Roberts, and the counter was easy to understand. They arrived on time to pick me up, which was reassuring.
ロバーツを利用するのは、二度目になりますが、カウンターも判りやすく、時間通りに迎えに来てくれ、安心でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/08/19 |
| Activity Date: | 2018/08/02 |
Reviewed by: ブルーコーナー
The staff helped with loading and unloading the luggage, which was very helpful. Also, since there were enough seats for everyone, we were able to sit comfortably on the way to the hotel. There weren't many explanations, but the driver calls out the hotel name, so as long as you pay attention, you should be fine. The vehicle isn't too big, so you'll be able to hear it clearly. It was convenient, and I would like to use this service again next time.
荷物の積み下ろしをスタッフがやってくれたので、助かりました。
また、席は全員座れるような人数で出発でしたので、ホテルまで座って行けました。特にいろいろな説明はありませんでしたが、ホテル名をドライバーが叫ぶので、それを聞き逃さないようにすれば大丈夫です。車はそれほど大きくないので、聞こえるので大丈夫です。
便利でした。次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/08/18 |
| Activity Date: | 2018/08/15 |
Reviewed by: つまみ
The driver had a somewhat stern demeanor and wasn't very friendly, which made me feel tense during the ride. When we arrived at the airport, the place I was dropped off seemed a bit different from where I should have gotten off. After getting out and feeling lost, the driver yelled "Hey!" at me from behind, which confused me. I ended up getting back on the bus and was dropped off at the correct place. (It seems there was a mix-up between China Airlines and Air China.) I think I would have felt more at ease if the driver had been a bit friendlier.
やや強面の運転手さんで、愛想も良くなく緊張しながら乗りました。
空港に着いておろしてもらった場所が、降りるべき場所と少し違ったようで、
降りた後迷っていると、後ろから大声で「Hey!」と運転手さんに怒鳴られ、わけがわからずもう一度バスに乗り、本当に降りるべき所で降ろしてもらいました。(China airlineとAir chinaを間違えたとのことでした)
もう少しフレンドリーに接してもらえると、もっと安心できたと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/17 |
| Activity Date: | 2018/08/13 |
Reviewed by: つまみ
When I exited the airport, there was a staff member holding a board with my name on it, who guided me to the microbus. I was a bit anxious since I was alone and the communication was in English, but they used gestures to help me understand. After a short wait, they provided transportation to the hotel along with other guests. I felt relieved that tipping was not required.
空港から出ると、私の名前の書いてあるボードを持ったスタッフの方が立っており、マイクロバスの所まで案内してくれました。
1人なのと、英語なので不安もありましたが、ジェスチャーを交えて話してくれたので、理解することができました。
少し待つと、他のお客さんと一緒にホテルまで送迎してくれました。
チップが不要なので安心できした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/17 |
| Activity Date: | 2018/08/06 |
Reviewed by: ku★
Previously, I had a driver who seemed to be Japanese, but this time I had a driver who spoke only English. Also, since I was coming from a domestic flight, I was the only Japanese person, but it wasn't a problem at all.
以前は日系と思われるドライバーさんでしたが、今回は英語オンリーのドライバーさんでした。また国内線からだったからか、日本人は私1人でしたが、特に問題ありませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/17 |
| Activity Date: | 2018/08/12 |
Reviewed by: サバちゃん
It was my first time in Hawaii, but I quickly found the location of the shuttle bus counter. The driver didn't speak Japanese, but he was very polite in handling my luggage.
初めてハワイでしたが、すぐにシャトルバスカウンターの場所がわかりました。
運転手の方は日本語が通じないですが、丁寧に荷物を出し入れしてくれます
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/12 |
| Activity Date: | 2018/08/08 |
Reviewed by: seichan
The departure of the flight was delayed by about two hours, which caused a significant delay in arrival, so I was worried about what would happen with the shuttle bus. However, Roberts Waikiki was waiting at the exit, and I was able to get to the hotel smoothly. The driver and staff were very kind, which made me feel reassured from the very first step.
約2時間飛行機の出発が送れ、その分到着も大幅遅れましたので、迎えのバスがどうなるのか心配でしたが、ロバーツワイキキは出口で待って居てくれて、スムーズにホテルに行けました。運転手・係の人も大変親切で、第1歩から安心できました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/08/11 |
| Activity Date: | 2018/08/06 |
Reviewed by: ハワイは4回目
I arrived at the airport feeling excited, and there was a woman at the Roberts information desk. She had no smile, didn’t make eye contact, and casually draped a shell lei around the necks of my family of four. I was taken aback when it got caught on my ear and thought, "What!?" I felt like my trip was starting off on the wrong foot and quickly took off the lei. Of course, the woman didn’t notice at all. She just told us to wait here for 10 minutes. I have no complaints about the bus driver, but I won’t be using this service again.
ウキウキで空港に着いてロバーツさんの案内所に立っていた女性。笑顔もなく目も合わせず、手に持っていた貝のレイを私たち家族4人の首に適当にほいほいかけていき、私は耳にひっかかって「え!?」とあっけにとられてしまいました。旅の出鼻をくじかれた気分でムッとして速攻でレイをはずしました。もちろん女性はそんなことには全く気が付かず。10分ここで待ってとだけいいました。バスのドライバーさんに文句は何もありませんが、もう使いません。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/08/08 |
| Activity Date: | 2018/07/30 |
Reviewed by: Vicki
We have used Roberts Hawaii before and have always been picked up at the time specified with no problems
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2018/08/08 |
| Activity Date: | 2018/08/05 |
Reviewed by: Kohji
As mentioned in past experiences, during the peak summer season, there was a 10-minute wait for check-in and a 20-minute wait for the bus. Unfortunately, it took over an hour to reach the hotel.
過去の体験談にもありましたが、夏のトップシーズンでチェックインで10分、バスで20分待ち時間がかかりました。
残念ながらホテルまで1時間以上でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/08/08 |
| Activity Date: | 2018/08/05 |
Reviewed by: Sali
This was my first time using the service, and both trips were very comfortable. The seats were spacious, and the driver helped carry my luggage and load it into the car. I was really worried about whether they would come back for me, but they arrived almost on time.
Also, this time I stayed at a private residence instead of a hotel, but they were able to take me to a nearby hotel. When I registered the address of my accommodation, I received a request to change to a nearby hotel, and they made the change immediately after I replied, which was convenient.
今回初めて利用しましたが、往復共にとても快適でした。
座席はゆったりしていて、荷物も運転手の方が運んで車に乗せてくれました。
帰りも本当に来るか心配でしたが、ほぼ時間通りに迎えが来ました。
また、今回はホテルではなく個人宅に泊まりましたが、その近くのホテルまで送って頂けました。
宿泊先の住所を登録すると近くのホテルへの変更依頼が届き、返信するとすぐに変更してもらえたのでラクでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/06 |
| Activity Date: | 2018/08/02 |
Reviewed by: 3度目
The best I've ever experienced. The service was smooth and efficient. The staff was friendly. The shuttle bus was spacious. The air conditioning inside was a bit strong, but it's better than being hot.
今までで一番良い。てきぱきと対応はスムーズ。スタッフは親切。送迎のバスもゆったり。車内の冷房の風はやや強かったが、暑いよりはいい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/08/06 |
| Activity Date: | 2018/08/03 |
Reviewed by: グアムマニア
It was smooth. Of course, since it's a shared ride, there may be days when it takes longer, but on this day, it didn't take much extra time.
スムーズでした。もちろん混乗のため、日によっては時間がかかるケースもあると思いますが、この日はさほど余計な時間もかかりませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/08/06 |
| Activity Date: | 2017/09/15 |
Reviewed by: グアムマニア
It was smooth. Of course, since it's a shared ride, there may be days when it takes longer, but on this day, it didn't take much extra time.
スムーズでした。もちろん混乗のため、日によっては時間がかかるケースもあると思いますが、この日はさほど余計な時間もかかりませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/08/06 |
| Activity Date: | 2017/09/11 |
Reviewed by: カゴンマ
It was my first time in Hawaii. Since I arrived at night and didn't know how to use the public bus, I decided to use a transfer service. In the arrival lobby, a young man was waiting for me with a tablet that had my name on it. When he put a shell necklace around my neck, I couldn't help but smile, even as an older person. It was a wonderful start to my trip.
初めてのハワイでした。夜の入国だったし、公共のバスの使い方も分からないため利用しました。
到着ロビーには私の名前を書いたタブレットを持ったお兄さんが出迎えてくれました。貝殻で出来た首飾りをかけてもらうと当然老人の私もニッコリ。
うれしい旅の始まりになりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/08/05 |
| Activity Date: | 2018/05/30 |
Reviewed by: わっスナフキン
The hotel pickup was the last one, so we were quite late for the meeting time. I called the tour company. The hotel staff was also worried and contacted them for us. We need to be somewhat punctual, especially since we have a flight to catch.
ホテルの回収が最後だったからか、迎えの時間にかなり遅れました。観光会社に電話をしました。ホテルのスタッフも心配をしてくれて、連絡取って頂きました。時間はある程度きっちりとしないといけませんね。飛行機の時間もあるので。。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/07/31 |
| Activity Date: | 2018/03/10 |
Reviewed by: 匿名希望
Last time I requested, the pickup location was unclear (the place mentioned by the driver on the outbound trip was different from the one specified in advance), which caused some trouble. However, this time I was given a map at the airport, so it was clear and I felt relieved. I would like to use this service again next time.
前回お願いした際は、ピックアップ場所があいまい(往路のドライバーさんが言っていた場所と、事前に指定された場所が違っていた)で困ったのですが、今回は空港で地図を渡されたので明確になっていて安心しました。次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/07/30 |
| Activity Date: | 2018/07/27 |
Reviewed by: ノリビュ
After arriving at the airport, we reached the hotel very smoothly and without any problems. The driver was also a nice person, which made us feel at ease. It was a relief that our 2-year-old was free of charge.
空港到着後、とてもスムーズに、何の問題なくホテルに到着しました。
ドライバーさんもいい方で安心しました。
2歳児、無料で助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/07/26 |
| Activity Date: | 2018/05/10 |
Reviewed by: ノリビュ
After arriving at the airport, I got to the hotel very smoothly. The driver was also a really nice person.
空港に到着後、とてもスムーズにホテルまで到着しました。
ドライバーさんもとてもいい感じの方でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/07/26 |
| Activity Date: | 2018/05/15 |
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