Reviewed by: 明石のアガシ
I requested a transfer from Hilo Airport to the hotel, but there was no guidance upon arrival at the airport, and I felt lost and anxious asking various people for help. In the end, a driver from Roberts Hawaii called to inquire and successfully took me to the hotel.
ハワイ島からイノウエ空港→ホテルまでの送迎を依頼しましたが、空港到着から案内が無くいろいろな人に聞いて途方に暮れて不安だった。
結局はロバーツハワイの運転手が電話で聞いてくれて無事ホテルまで送迎していただました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/09/29 |
| Activity Date: | 2018/09/24 |
Reviewed by: あやこ
After arriving, when I went to the lobby, they only spoke English, and when I showed my voucher, they asked me where I was going. Since I had a reservation, they should have been able to find out the hotel location. When I was ready and headed to the bus, I was the only one, yet I was made to wait on the bus without any explanation. The two drivers and one guide started chatting for a while, and it was unclear when we would depart. I was left waiting for about 10 minutes before we finally set off. I still don't understand what that time was for.
到着後、ロビーに行ったら英語しか通じなくバウチャー見せてもどこ行くの?と言われる始末。
予約してるからホテルの場所は調べればわかるはず。
準備できてバスに向かったら1人だけのはずなのになんの説明もなくバスでしばらく待たされる。
運転手2人と案内係1人の3人でしばらく雑談が始まって、いつ出発するのか不明。
10分くらい待ちぼうけさせられてやっと出発。
なんの時間だったのか今でもよくわからない。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/29 |
| Activity Date: | 2018/09/19 |
Reviewed by: TSMS
I was waiting for a pickup at the hotel, but they were 10 to 20 minutes late. When I called, they said they were picking up at another hotel and would come back after that. I thought, "Well, that's fine," and continued to wait, but they ended up arriving 30 minutes late. When I got in the car, they were heading to the other hotel they mentioned on the phone.
In the end, I made it to the airport on time, but if you expect too much accuracy, it can take away from the enjoyment, so it's better to be prepared for that. Make sure to allow at least three hours before your departure.
ホテルでの待ち合わせで待っていましたが、10分20分と遅れていて、電話すると他のホテルでピックアップしているのでその後回りますとのこと、まあいいかと思い待っていると結果30分後に遅れて到着。そして乗ると、おや?電話で言っていた他のホテルに向かうではありませんか。
まあ結局空港には間に合いましたが、あまり正確性を求めて腹をたてるのも楽しみが半減するので、その覚悟で乗った方がいいですね。
出発の3時間以上余裕を持って
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/09/28 |
| Activity Date: | 2018/09/25 |
Reviewed by: KUMAQ
I booked a shuttle from Waikiki to the airport. I have used this service several times before and have always been very satisfied with the friendly responses from the drivers and staff. However, this time, I arrived at the designated location more than 10 minutes early, but after about 20 minutes, no one came to pick me up. When I called, I was surprised to be told that it was marked as a "no show." Since the pickup location was on the sidewalk in front of a major hotel, several cars came by, but in the past, the drivers would get out of the car to confirm the reservation name, so I assumed it would be the same this time. Unfortunately, that did not happen at all. I started to think that it might be better to obtain the vehicle number for confirmation in the future.
The silver lining was that the person who responded to my emergency call that day arranged for a replacement vehicle to come quickly, so I did not miss my flight. I am very grateful for this response.
I hope you can take this as a report.
ワイキキから空港までのシャトルを予約しました。
今まで何回か利用させて頂いており、いつもドライバーさんやスタッフさんのフレンドリーな対応に大変満足しておりました。
ただ今回は、集合時間の10分以上前に指定の場所に居りましたが
20分くらいたってもそれらしきお迎えが来ないので、電話をしたところ
"No show"になっていると言われビックリしました。ピックアップ場所がメジャーなホテルの前の歩道だったので、迎えの車は何台か来ていましたが、今まではドライバーさんが車から降りて予約者の名前を確認するというアクションを取っていたので今回もそうだろうと思っていました。今回はそのようなことが一切なかったです。今後は車体番号を入手して、確認をした方が良いのだろうか?と思ってしまいました。
ただ救われたのは、当日緊急対応の電話にてご対応して下さった方の迅速なご手配で代わりの車がすぐに来てくれたので、フライトに遅れるようなことはありませんでした。この対応には非常に感謝しております。
ひとつの報告として受け止めて頂けると幸いです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/27 |
| Activity Date: | 2018/09/24 |
Reviewed by: のりとも
I occasionally use Company H, but this was my first time using it due to scheduling conflicts. There is a luggage storage area inside, so there's no risk of mixing up suitcases. The ceiling is high, and you can sit comfortably. Next time, I want to use Roberts.
時折利用しているH社は時間が合わず初利用でした。車内に荷物置き場があってスーツケースの取り間違いはありません。
天井も高くてゆったり座れます
次回からは、ロバーツにしたいです
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/27 |
| Activity Date: | 2018/09/23 |
Reviewed by: 333
I also used the service from Honolulu Airport to Waikiki, but I was taken to a different hotel because I couldn't find mine, so I was worried about whether they would pick me up properly for the return trip. However, they arrived almost on time.
The driver was very friendly and played background music while providing a guide along the way, which allowed me to relax throughout the trip to the airport.
行き(ホノルル空港→ワイキキ)も利用しましたが、ホテルが分からず一度別のホテルにつれていかれたので、帰りはちゃんと迎えに来てくれるか不安でしたが、ほぼ時間通りに来てくれました。
ドライバーはとてもフレンドリーで運転中もBGMを流しながら、通り道のガイドをしてくれるなど、終始リラックスして空港に向かうことができました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/09/25 |
| Activity Date: | 2018/09/22 |
Reviewed by: 小次郎
We were made to wait until departure. We were mixed in with a regular sightseeing bus. Since the Kahala Hotel was the last stop, it took a long time. With a large group, the price isn't much different from a taxi? It seems that Uber is becoming more convenient in Hawaii as well.
出発まで待たされた。
普通の観光バスに混乗。
カハラホテルが一番最後なので、時間がかかった。
人数が多いとタクシーと値段が変わらない?uberがハワイでも便利になってきてるようです。
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Friends |
| Posted on: | 2018/09/25 |
| Activity Date: | 2018/09/22 |
Reviewed by: Betsy
Thanks for making our arrival in Honolulu and getting to the hotel so easy. We liked it so much we booked our return to the airport after our cruise. We had to specify a time for our trip when we made the reservation, so we picked a time late enough to be sure we would be off the ship in time for the trip. We were ready to go an hour early and thought we would have to wait around until the scheduled time. To our delight we were able to take an earlier shuttle and have more time at the Bishop museum. Thanks for your flexibility!
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2018/09/24 |
| Activity Date: | 2018/09/14 |
Reviewed by: ishimatu
I took several buses at the airport, but it seemed that the staff were not coordinating well with each other, so I ended up waiting for quite a while.
空港で何台かのバスに乗り分けていたが、係員同士で打ち合わせがうまくいっていないのか、結構な時間待たされた。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/09/24 |
| Activity Date: | 2018/09/14 |
Reviewed by: じゅんちゃん
I used the service from The Kahala Hotel to the airport. They arrived on time to pick me up. While heading to the airport, we stopped at other hotels, and there was a strange moment where we seemed to wait for about 10 minutes at one of the hotels, as if waiting for someone to board. I wish they had provided some explanation in English, even just a brief one. However, I was glad that I arrived at the airport safely.
ザ・カハラホテルから空港まで利用しました。
時間どうりにお迎えにきていただきました。他のホテルにも立ち寄りながら空港まで向かったのですが、途中のホテルでは、10分くらい停車し乗車する人を待っているかのような不思議な時間がありました。英語でも何も説明もなく一言説明をしてほしかったと思います。ただ、無事に空港に着いたので良かったのですが。
| Rating: | |
|---|---|
| Packages: | ザ・カハラ・ホテル&リゾート→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/09/23 |
| Activity Date: | 2018/09/18 |
Reviewed by: t.t
The interior was spacious, and we placed our suitcases behind the driver. The seats were wide and comfortable, with USB power outlets under the seats. We arrived earlier than scheduled due to two other hotels. I would like to use this service again next time.
車内が広くスーツケースはドライバーの後ろに積んでいきました。
座席が広くゆったりとしてUSBの電源もシート下にあります、私達のほかに2カ所のホテルによって、予定より早く到着しました。次回も利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/09/23 |
| Activity Date: | 2018/09/19 |
Reviewed by: あつし
My flight from Las Vegas was canceled, and my arrival date was pushed to the next day, but they handled everything politely. There was also a Japanese operator, which was very helpful.
ラスベガスからの飛行機がキャンセルになり、到着日が翌日になりましたが、丁寧に対応して頂きました。日本人のオペレータもおり、非常に助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/09/21 |
| Activity Date: | 2018/09/18 |
Reviewed by: Elu
I used the airport transfer service for the first time. I had to wait a little at the tour desk, and then I had to wait a bit more while moving to the pickup area, but I think it was acceptable considering the Hawaiian time. When I asked the driver about the pickup location for my return, they kindly informed me, and we met smoothly. I think it's a good idea for those using hotels where parking is difficult to check in advance. I chose this service from several tour companies, and I think it was a good choice.
空港送迎は初めて利用しました
ツアーデスクで少し待たされ、乗り場に移動し少し待たされ、でも、ハワイアンタイムという事で許容範囲かな。
ドライバーに帰りのピックアップの場所を確認したら愛想よく教えてくれて
スムーズに出会えました
車が停めにくいホテル利用の方は確認をした方が良いかと思います
いくつかのツアー会社の中から選びましたが良かったと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/09/21 |
| Activity Date: | 2018/05/17 |
Reviewed by: にんじん
On the day of arrival, there was a hurricane making landfall, so I was waiting at the airport and almost got wet from the rain and wind, but my ride arrived quickly, and I was able to get in without getting wet.
当日はハリケーンズが上陸だったので、空港で待たされていたら雨風で濡れるところでしたが、すぐ迎えがきて乗車でき濡れずにすみました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/21 |
| Activity Date: | 2018/09/12 |
Reviewed by: にんじん
I arrived exactly 10 minutes late. Just as I was wondering whether to contact them, my ride arrived. However, since I have used this service many times, I had almost no worries.
集合時間ジャスト10分遅れで到着。
連絡しようか迷っているところに迎えが到着しました。
ただ何度も利用しているので不安は殆どありませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/21 |
| Activity Date: | 2018/09/18 |
Reviewed by: Keiko.U
They arrived on time to pick me up, which was very helpful. The rates are also affordable, and I always request my transfers in Hawaii through them! I would like to use their services again next time.
時間通りに迎えに来ていただき、とても助かりました。
料金も安く、いつもハワイの送迎はこちらでお願いしてます!
また、次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/09/19 |
| Activity Date: | 2018/09/16 |
Reviewed by: ぱんだちょう
I posted before, but the claim of visiting five hotels is an exaggeration and outdated. This time, it took two hours after stopping by the airport counter for the eighth location. I couldn't make it in time for my appointment, even though I set it with some buffer. I waited for the ride at the group exit and took as many as I could at the individual exit before departing. If they hadn't advertised five locations, I would have been satisfied. Please change the expression immediately!
前回も投稿しましたが、回るホテル5箇所というのは、誇大広告、過去の話です。
今回8箇所目。空港のカウンター寄ってから2時間かかりました。
アポイントに間に合いませんでした。
余裕を持って設定したのに。
団体出口で配車を待ち、個人出口で乗れるだけ乗せ
それから出発です。
5箇所とうたってなければ納得できます。
今すぐ、表現変えてください!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/18 |
| Activity Date: | 2018/09/17 |
Reviewed by: おじょう
The only issue with the transportation for this Hawaii trip was that they did not arrive on time. Considering the traffic situation in Waikiki, it might be difficult to be punctual. However, the hotel front desk staff made a confirmation call, and they quickly contacted us to let us know, "We are currently driving through [location] and will arrive in about [number] minutes!" That was a relief. Upon arrival, they immediately apologized, and I reflected on how I might have rushed them, feeling a bit guilty about it...
このハワイ旅行の送迎で唯一、時間通りにお迎えがきませんでした。ワイキキの交通事情を考えると時間通りという方が難しいのかもしれませんが。。。
ホテルのフロントの方が確認の電話をしてくださり、すぐに「いま、どこどこを走っていて、あと何分ぐらいでつくから!」と連絡がついたので良かったです。到着後、まっさきに謝ってくださり、こちらが急かしてしまい申し訳なかったなと反省・・・。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/09/17 |
| Activity Date: | 2017/11/10 |
Reviewed by: おじょう
After arriving at the hotel, I was wandering around unsure of the way to the front desk, and someone kindly came back to show me the way. (I apologize for the trouble at that time...) I will use this service again.
ホテルへ到着後、フロントへの道がわからずうろうろしていたら、わざわざ戻ってきて教えてくださいました。(その節がお手数おかけしました。。。)
また利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/09/17 |
| Activity Date: | 2017/11/07 |
Reviewed by: おじょう
The bus was fully booked, but the atmosphere inside was very friendly and comfortable! For some reason, the driver gave us a Hawaiian souvenir (a vase!?) but I still don't know why (laughs). Throughout the journey, the driver kept us informed about the hotel route and where we were at the moment, which made me feel at ease. I will definitely use this service again when I visit Hawaii.
満席の中、車内は非常に和気あいあいとしてて心地よかったです!
なぜか、ドライバーの方がハワイのお土産(花瓶!?)をくださったのですが、いまだに理由は不明です(笑)
道中も逐一、ホテルの順路であったり、今どこを走っているのかを伝えてもらえたので安心して乗っていれました。また、ハワイに行く際は利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/09/17 |
| Activity Date: | 2017/11/03 |
Reviewed by: おじょう
There was no issue with the timing or guidance, but while driving, the door on the side where the luggage was loaded suddenly opened, and the trunk of my companion fell onto the road with a loud "thud!" I think it wasn't properly locked, but we just laughed and reloaded the trunk, and that was that...
時間や案内に問題があったわけではなく・・・走行中に荷物を積んでいた側の扉が急に開いて同乗者の方のトランクが道路に「どすん!」と落ちました。。。きちんとロックができてなかったのだと思いますが、笑ってトランクを積みなおして終了というのが・・・。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/09/17 |
| Activity Date: | 2017/11/04 |
Reviewed by: namica
Depending on the number of passengers and the location of the hotel, there might be some detours, but I think it's a good option since the price is reasonable and the car is comfortable.
In the past, I used a certain company's airport shuttle that had videos playing inside the vehicle, but here, the cheerful driver briefly introduced the tourist spots along the way (in English). It might depend on the driver, but this feels more like being on an overseas trip.
乗車者人数やホテルの位置によっては回り道になるかもしれませんが、
お手頃な値段で車も快適なので、よいと思います。
過去に利用した某社の空港送迎シャトルは車内に映像が流れるカタチでしたが、こちらは陽気なドライバーさんが通り道にある観光スポットを簡単に紹介してくれました(英語ですが)。
ドライバーさんによるのかもしれませんが、海外旅行に来たぞーって思えるのはこっちかな。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/17 |
| Activity Date: | 2018/09/09 |
Reviewed by: SAI
I was picked up at the hotel on time, and there were no troubles during the transfer to the airport. The pricing was clear, including tips, so I would like to use this service again next time.
時間通りにホテルまでお迎えがあり、何のトラブルもなく空港まで送迎いただきました。チップ込で明瞭なため、また次回も利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/09/16 |
| Activity Date: | 2018/09/13 |
Reviewed by: Noelani
I called out to a staff member near the meeting point, but I didn't get a clear response... It seemed like the staff were having some disagreements among themselves...
However, I was safely taken to the hotel. Thank you very much.
集合場所となっている辺りでスタッフらしき方に声を掛けましたが
要領を得ず。。。
スタッフ同士で揉めてる感じで。。。
でも無事にホテルまで送っていただきました。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/16 |
| Activity Date: | 2018/05/22 |
Reviewed by: sugakei
I used a taxi for round trips to the airport, but since it wasn't a rushed trip, I started using Roberts last year. Last year, I had a cheerful driver who talked almost the entire way to the hotel. He was very patient with my broken English. This year, I had a somewhat quiet driver. However, I didn't feel dissatisfied and arrived at the airport safely.
It may be considered ordinary, but I'm satisfied because I could travel at a low cost.
I would like to use it again next time.
空港往復にタクシーを利用していましたがそんなに急ぐ旅ではないので昨年からロバーツを利用し始めました。昨年は陽気なドライバーさんでホテル着までほぼ話しっぱなし。こちらのデタラメ英語も良く聞いてくれました。今年はちょっと無口なドライバーさん。かといって不満を感じることはなく無事空港に着きました。
普通と言ってしまえば普通ですが安く移動できるので満足レベルです。
次回も利用したいと思っています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/09/13 |
| Activity Date: | 2018/09/10 |
Reviewed by: あいこ
The service itself was comfortable and reassuring, but the reception area was crowded, making it difficult to find. It would have been helpful if it were a bit clearer. However, I was glad to be able to get to the hotel quickly on my first trip to Hawaii. I would like to use it again.
サービス自体は快適で安心のいく物であったが
受付場所が混雑していて見つけるのに一苦労。
もう少しわかりやすくしてくれると助かった。
でも初めてのハワイでとりあえず素早くホテルに行くことができて良かった。
また利用したい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/09/13 |
| Activity Date: | 2018/09/06 |
Reviewed by: 大人の事情
Despite having a reservation, my name was not on the list. The wait time from the airport to the hotel was long. In the end, I arrived at the hotel three hours after arriving at the airport...
予約していたにもかかわらず、名前がなく
空港からホテルまでの待ち時間が長い
結局ホテルに着いたのは空港到着して3時間後に…
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/09/09 |
| Activity Date: | 2018/09/06 |
Reviewed by: ドラゴン・パパ
I always use Roberts, and this time the pickup from the hotel in Waikiki was on time, and we arrived at the airport without any congestion!
いつもロバーツを利用していますが、今回もワイキキのホテルからのピックアップは時間通りで、空港までも混雑なく着けました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/09/04 |
| Activity Date: | 2018/09/01 |
Reviewed by: いつか
When you arrive at Honolulu Airport, go left and head to the counter on the right from the group exit. When you say your name, they will guide you to the boarding area. The lady who assisted us spoke Japanese. The driver and others only spoke English, but they were cheerful and provided local information while taking us. Since we were going to the Ala Moana Hotel, we were the first drop-off on the way there and the last pick-up on the way back, which was efficient. As mentioned in reviews, they don't stop at more than five hotels, and indeed, there were only about three or four other groups. It takes about 20 minutes to get there, which is helpful.
ホノルル空港に着いたら左、団体出口から出て右のカウンターに向かいます。名前を言うと乗り場まで案内してくれます。この案内係のおばちゃんは日本語が話せました。ドライバー含め、他の方たちは英語のみ。でも陽気で現地の案内などもしてくれながら送ってくれます。アラモアナホテルだったので、行きは1番目、帰りは最後のお迎えだったようで時間の無駄なく良かったです。5つ以上のホテルには寄らないという口コミもありましたように、たしかに他には3.4組しか乗ってませんでした。20分くらいで着くので助かります。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/09/02 |
| Activity Date: | 2018/08/30 |
Reviewed by: a.t
The pickup time is set in advance to match the return flight schedule, and they always arrive right on time, which is reassuring. When I arrive at the airport, they drop me off according to the airline, so I can go straight to the check-in counter without getting lost, which is really helpful.
帰りのフライトの時間に合わせて、事前にピックアップタイムが決められるのですが、いつも時間ピッタリに迎えに来てくれるので安心です。
空港に到着した時も、エアライン別にドロップオフして貰え、チェックインカウンターに迷う事なく行けて本当に助かります。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/09/02 |
| Activity Date: | 2018/08/29 |
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