Reviewed by: サニー
This is my second time using the service. It was good last time, so I decided to use it again. They usually arrive on time, which is reassuring. The drivers are always friendly as well.
今回二回目です。前回よかったので今回も利用しました。ほぼ時間通り来てもらえるので安心です。
運転手さんもいつも感じのいい人ばかりです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/02/15 |
| Activity Date: | 2019/02/12 |
Reviewed by: 島根かっちゃん
I waited in front of the hotel in the rain, but about ten minutes later, the driver called my name, and I felt relieved to get on. We picked up about three more guests at hotels, and the driver dropped us off at the airline booths at the airport. I appreciated the driver taking care of everything by himself while getting wet.
雨の中、ホテル前で待機していましたが、約10分前に、運転手が、名前をコール、一安心で、乗りました。約3つほどホテルで客を拾い、空港では航空会社ごとのブースに降してくれました。濡れながら、運転手1人で世話してくれ感謝。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/02/15 |
| Activity Date: | 2019/02/10 |
Reviewed by: エリコ
They arrived right on time to pick me up. The driver only spoke English, but since all you need is the name of the airline, I think even those who can't speak English can use this service with confidence. When using shuttle services from different companies, sometimes you end up in a limousine, and I dislike the awkward time of sitting face-to-face with strangers in that cramped space, so I would like to continue using this service in the future.
予定の時間ぴったりに迎えに来てくれました。
ドライバーさんは英語のみですが、利用する航空会社位しか必要ないので英語が話せない方でも安心して利用できると思います。
違う会社の送迎を利用するとたまにリムジンになり、
あの狭い空間に知らない人と向い合せに座る気まずい時間が嫌なので
これからもこちらを利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/14 |
| Activity Date: | 2019/02/03 |
Reviewed by: mako.
There was a Roberts Hawaii desk right at the group exit, which was easy to find. As soon as I mentioned my voucher and name, they guided me right away! The staff and driver were friendly, which was great.
I stayed at the Coconut Waikiki Hotel, and we went around to the hotels in order, arriving in Waikiki in about 40 minutes. The bus was really cold! I thought I might catch a cold on the first day (crying).
団体出口すぐの場所にロバーツハワイのデスクがあり分かりやすかったです。バウチャー&名前を言うとすぐに案内してくれました!愛想の良いスタッフさん&ドライバーさんで良かったです。
ココナッツワイキキホテルへ宿泊でしたが、順にホテルを回っていきワイキキへは40分程で到着していました。バス車内はめっちゃ寒かったです!初日で風邪をひくかと思いました(泣)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/02/14 |
| Activity Date: | 2019/02/11 |
Reviewed by: かずひさ
They were late and had a vibe of just getting in the car without getting out, which was disappointing.
If it were an activity, I wouldn't mind a slight delay, but since it was a transfer to the airport, I was very anxious.
時間に遅れてくるし、車から降りないで勝手に乗ってきてみたいな雰囲気だったから、がっかりでした。
アクティビティとかなら多少の時間の遅れは気にならないけど、空港への移動だったのでとても不安でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/14 |
| Activity Date: | 2019/02/11 |
Reviewed by: Sally
Seats were old and uncomfortable shuttle needs padding added to the seats, shuttle temperature was to hot by the time we were dropped off, driver was informative for those that had not been here
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2019/02/10 |
| Activity Date: | 2019/02/07 |
Reviewed by: よしりん
The pickup was more than 30 minutes late. I understand that traffic conditions on the day can be unavoidable, but since you have my contact information registered, I would have appreciated a call. In the end, I only found out about the traffic jam after I called.
ピックアップ時刻を30分以上、遅れてのお迎えでした。当日の交通事情で止むを得ないことは分からなくもないですが、こちらの連絡先を登録している訳ですから、連絡を入れて欲しかったです。結局は、こちらから電話して初めて交通渋滞が発生したことがわかりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/02/10 |
| Activity Date: | 2019/02/09 |
Reviewed by: kyoko
I got into the car from the hotel, still feeling like I wanted to play more. My luggage had increased, but it was safe to use. I definitely recommend it.
まだ遊び足りない思いを抱えながらホテルから車に乗りました。
荷物も増えていましたが安心して利用可能です。是非お勧めします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/02/10 |
| Activity Date: | 2018/09/27 |
Reviewed by: よしりん
I arrived at the scheduled time, but I had to go through immigration procedures with a group of students in school uniforms who appeared to be on a school trip, which took some time. Even after quite a while, they greeted us warmly and efficiently guided us to the car. I would like to request this service again next time.
予定時刻に到着したのですが、修学旅行生と思われる学生服の団体と一緒になり入国手続に時間がかかりました。かなり時間が経過しても明るく出迎えてくれて、テキパキと車まで誘導してくれました。また、次回もお願いしたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/02/08 |
| Activity Date: | 2019/02/04 |
Reviewed by: ひなまま
Since it was a personal arrangement, I was looking for a transfer from the airport to the hotel, and this was the cheapest option (free for children under 3), so I chose it. When I arrived at the airport, I quickly found the pickup area, but there were no Japanese staff, and although several buses came, I was anxious about when we would be called. It felt like there were hardly any Japanese people among the driver and the passengers. Given the low price, I guess this is to be expected. It might be tough if you can't speak any English.
個人手配だったので今回、空港からホテルの送迎を探してたらここが一番安かった(3歳以下無料)なのでこちらを選びました。
空港について乗り場はすぐわかったけど
日本人スタッフがおらず、バスが何台かくるも、いつになったら自分たちが呼ばれるのか不安でした。
ドライバーさんも、お客さんも日本人がほとんどいない感じでした。
お値段安い分こんなもんかなーて感じです。
英語が全く喋れないと大変かもです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/02/08 |
| Activity Date: | 2019/02/02 |
Reviewed by: Stan
The return to the airport was fine, as was the delivery to the hotel.
The service is very good. Will use again.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2019/02/07 |
| Activity Date: | 2019/02/04 |
Reviewed by: YOKO
The pickup time and arrival were smooth without any issues. The driver, Kintaro, was friendly and engaged with everyone, making the end of our stay in Waikiki enjoyable.
迎えの時間も到着も問題なくスムーズでした。ドライバーのキンタロウさんも、皆に気さくに話しかけてくれ、ワイキキ滞在の最後を楽しく締めくくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/06 |
| Activity Date: | 2019/02/03 |
Reviewed by: はわい大好き
I'm a repeat visitor to Hawaii. I always rely on this service. At the airport, a cheerful young man carried my suitcase to the van. Since I went with a large suitcase that was empty, he seemed surprised by how light it was when stacking it and joked brightly, "Shopping!?" and made me laugh.
ハワイリピーターです。いつもお願いしています。
空港では陽気なお兄さんがバンまでスーツケースを運んでくれました。
大きなスーツケースを空っぽにして行ったので、積み上げるときにあまりの軽さに拍子抜けしたようで
「shopping!?」
と明るくジョークで笑わせてくれました(^^)/
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/04 |
| Activity Date: | 2018/12/28 |
Reviewed by: Y.K
I was busy with work and managed to finish my travel booking in a short amount of time, and then it was off to Hawaii! However, when I arrived and looked at the voucher, I realized I had mistakenly booked the return date as the arrival date... I hurried to find an employee, but my mind went blank and I couldn't explain the situation. Fortunately, a female driver was able to take me to my hotel. I wasn't confident in my English, so I had Card Plaza mediate and confirm the situation, and I was relieved to hear that they could change the reservation date. I'm very grateful for the flexible response from Roberts Hawaii. I will definitely use their services again next time I travel.
仕事に追われて僅かな時間で旅行の予約を終えて、さぁハワイだ!
と、到着してバウチャーを見ると到着日を帰国日と間違えて予約・・・。
慌てて係員さんを探すも頭が真っ白になって事情を説明出来ず。
が、女性ドライバーさんが目的地へのホテルまで送って頂けました。
英会話に自信が無かったのでカードプラザを仲介して確認して貰い、
予約日を振り替えたから大丈夫との返事が聞けて助かりました。
ロバーツハワイさんの柔軟な対応に感謝するばかりです。
次回も渡航する時は是非とも利用させて頂きます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/04 |
| Activity Date: | 2019/01/31 |
Reviewed by: あさやん1206
I used Roberts a month ago, and it was the same driver. He seemed to like jokes, and the foreigners were laughing heartily, but I couldn't understand any English. The car was of a type with the cargo area inside, and it felt like the passengers had to help a bit with loading and unloading the luggage.
1か月前にもロバーツを利用しているが、同じ運転手だった。ジョークが好きらしく外人はゲラゲラ笑っていたが、英語が分からない当方はさっぱり。車は荷台が内部にあるタイプで、荷物の上げ下げを客も多少は手伝ってやらなければいけないような雰囲気だった。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/03 |
| Activity Date: | 2019/01/30 |
Reviewed by: ちーでー
The pickup time at the hotel was 11:05, and the driver arrived right on time. We confirmed our names on the driver's device and waited for other customers before heading to the airport. The bus was nearly full, but it didn't feel cramped at all; the seats were comfortable, and even though the ride to the airport was short, I was able to enjoy a pleasant journey. The driver repeatedly reminded us to check for our belongings, saying, "Don't forget your wallet, phone, bag, etc.!" I always use Roberts Hawaii's shuttle whenever I come to Hawaii, and I've never had any issues. It's always a reliable service, so I will continue to use it in the future!
ホテルへのお迎え時間が11時5分でしたが、時間ぴったりにドライバーさんがお迎えに来てくださいました。ドライバーさんが持っている端末で名前を確認し、他のお客様を待っていざ空港へ。
バス車内はほぼ満席でしたが、窮屈な印象は全くなく、椅子も座りやすく、空港ま短い時間ですが、快適に乗車することができました。
車内に忘れ物がないように、何度も”お財布、携帯、カバン等忘れずに!”と注意喚起していました。
ハワイに来るたびロバーツハワイのシャトルを利用していますが、全く問題なく、いつも安心して使えるので、今後も利用します!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/02/03 |
| Activity Date: | 2019/02/01 |
Reviewed by: ちーでー
Since my trip to Hawaii is from a country other than Japan, I always use the Roberts Hawaii shuttle for airport transfers. After arriving, as soon as I exit through the personal exit, there are plenty of staff wearing Roberts Hawaii shuttle uniforms, so I can check in right there by providing my reservation details. (The staff each have devices, so they can smoothly confirm and assist with reservations.)
After that, I hand my suitcase to the staff, and they accurately inform me of the meeting point, so there's no chance of getting lost. Many buses from Roberts Hawaii shuttle come to the airport, and they call out names to guide everyone to the correct bus.
When boarding, the driver also confirms the hotel where I'm staying to ensure there are no mistakes, which provides great peace of mind. The driver gives a guided tour in English from the airport to my hotel in Waikiki, so I arrive in no time. I definitely want to use this service every time I go to Hawaii in the future.
ハワイ渡航が日本以外の国からなので、空港送迎便は必ずロバーツハワイのシャトルを利用しています。到着後、個人出口から出るとすぐにロバーツハワイシャトルの制服を着たスタッフがたくさんいるので、予約内容を伝えるとすぐにその場でチェックインができます。(スタッフは各自端末を持っているのでスムーズに予約を確認、対応してくれます)
その後、スーツケースをスタッフへ渡し、待ち合わせ場所も的確に教えてくれますので、迷うことはありません。
ロバーツハワイシャトルのバスは何台も空港に来ますが、
誰がどのバスに乗るかも、しっかり名前を呼んでくれて案内してくれます。
乗車時にも再度宿泊先ホテルをドライバーさんが確認し、乗り間違いのないように段階を踏んで聞いてくれるので、とても安心できます。
空港からワイキキのホテルまでもドライバーさんが(英語で)ガイドをしてくれながらなので、あっという間に到着します。
ハワイへ行く時は今後も毎回利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/02/03 |
| Activity Date: | 2019/01/24 |
Reviewed by: Tracy
This is my second time using this service, and both times have been disappointing. They offer 24-hour support, so I have no choice but to rely on them.
When I inquired about the travel time between the airport and Waikiki, I was told it would take 90 minutes. It's clear that it shouldn't take that long unless there's traffic, so I was wondering why it takes so long. It turns out that it takes time for passengers to gather at the airport, and once we arrive in Waikiki, they drive around to drop off each hotel, which causes delays. I understand that this is unavoidable, but...
During my first experience, the driver took a long detour even though the hotel was nearby, going back and forth on the same road, which took forever. When I directly asked why they were being so inefficient, the driver seemed a bit down, but it felt like they thought passengers wouldn't know the area. They just kept saying "Aloha" to brush it off, which left me feeling really upset.
This time, I managed to find the staff at the airport and checked in. I was told, "Please wait on the sofa; I'll call you when all the passengers have gathered." But while I was waiting on the sofa, looking at my phone, I was left behind without realizing it.
This is unbelievable; what's going on?
今回で2回目の利用ですが
2回とも残念でした
24時間対応してくれるので
ここにしか頼めないから仕方なく利用しますが。
空港〜ワイキキ間はどれくらい時間かかるのか問い合わせたら90分と言われる
渋滞でもない限り90分もかかる距離じゃないのは明らかだから、何でそんなにかかるんだろー?と思ってたら
空港での乗客の集合に時間がかかるのと
ワイキキに着いてからも
各ホテルに送ってくれるせいで
ワイキキの中をグルグル動くからでした。
それは仕方ないことなんたけど、、
1回目はドライバーが
近くのホテルなのにわざわざ遠回りしたり
同じ道を何度も行ったり来たりしながら送迎し
めちゃくちゃ時間かかった。
直接なんでそんな非効率な周り方するのか尋ねたら、ちょっとションボリしてたけど
地理関係を乗客が知らないとでも思ってるのか
すべてアロハーって言って誤魔化してる感じ
すごく気分悪かった
今回は空港でちゃんとスタッフを見つけ
チェックインし"
そこのソファで待っててね、乗客が揃ったら声かけるから"と言われたので
ソファで携帯触りながら待ってたら
いつの間にか置いてかれてたし。
あり得ないでしょ、どうなってんの笑
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/03 |
| Activity Date: | 2019/01/31 |
Reviewed by: くるみこ
The airport bus was neither good nor bad, but I was surprised when the driver asked for a tip when getting off! I thought it was included. I have already contacted the organizer.
空港バスは可も不可もなかったが
降りるときに運転手よりチップ要求にびっくり!
チップ込みかと。
既に主催者に連絡しました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/02/01 |
| Activity Date: | 2019/01/28 |
Reviewed by: Juda
It operates with quite a full capacity. The service is decent, but the waiting time until departure and the hotel tours do take some time. The price is reasonable for what you get.
割と満席で運行します。
サービスはまあまあですが、出発までの待機時間やホテル巡りをするためどうしても時間はかかってしまいます。
値段相応です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/01/26 |
| Activity Date: | 2018/09/22 |
Reviewed by: つーちゃん2509
I used the airport transfer service again this time. Roberts Hawaii has a short waiting time, which is always a relief. With other companies, I sometimes have to wait over 30 minutes, but not here. I will use it again next time.
今回も空港送迎を利用させて頂きました。ロバーツハワイさんは待ち時間が少ないので、いつも助かっています。他の業者では、30分以上待たされる事もあるのに、こちらではありません。次回も利用させていただきます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/01/26 |
| Activity Date: | 2019/01/02 |
Reviewed by: あっきー
My husband traveled alone! There were no issues getting from the airport to the hotel, but the hotel pickup didn't arrive even after waiting. When we asked the bellboy to call, they came right away... However, I do think we might consider using it again next time.
夫が1人旅で利用しました!
空港からホテルは問題無しでしたが、ホテルのお迎えは待っても来ず。
ホテルのボーイさんに頼んで電話してもらったら直ぐに来ましたが…
でも、次回も利用してもいいかな、とは思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/01/26 |
| Activity Date: | 2019/01/23 |
Reviewed by: chama
There was an issue with a reservation not being made, but they responded flexibly, and in the end, I was able to be transported without any problems.
予約が入っていないトラブルがありましたが、臨機応変に対応して頂き、結果的には問題なく送迎してもらえました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/01/25 |
| Activity Date: | 2018/03/19 |
Reviewed by: 匿名希望
I used the shuttle service again this time. The cost performance is great, and it's very easy to get to the hotel. I would like to use it again in the future.
今回も送迎にて利用しました。
コスパもよく大変楽にホテルまで行けます。
今後も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/01/23 |
| Activity Date: | 2018/12/28 |
Reviewed by: ありちゃ
I set the time a bit later to prepare for flight delays and crowded immigration checks, but I arrived earlier than expected. I thought I would have a long wait, but they were already waiting at the arrival exit. Since the pickup location changes based on the arrival time, I was worried about whether we would be able to meet up, but we managed to connect safely. Also, the staff member who assisted us was a native speaker, so it's definitely safer to have someone who understands English.
飛行機の遅延や混雑する入国審査に備えて、遅めの時間に設定しましたが思っていた以上に早く着きました。これは待ち時間が長くなるなー、と思っていましたが到着出口で既に待っていてくださいました。到着時間でピックアップ場所が変わるというギリギリの時間だったので合流できるか心配でしたが、無事に合流できました。あと私たちを対応してくれた係員の方はネイティブだったので英語が理解できる方がやはり無難です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/01/20 |
| Activity Date: | 2019/01/15 |
Reviewed by: mimi
This was my first time visiting Maui, and then I stayed on Oahu. Hawaii is always amazing. I also used Veltra for the first time, and it was great. I will use Veltra again next time.
今回初めてマウイ島へ行き、それからオアフ島で滞在しました。やっぱりHawaiiは何時でも最高です。
Veltraさんも初めて利用しましたが、とてもよかったです。また次もVeltraさんを利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/01/19 |
| Activity Date: | 2019/01/16 |
Reviewed by: ishimatu
The prices are reasonable, and making a reservation is easy, so I use this service when I need transportation. I also think the pickup times are not too early, which is nice.
金額もお手ごろ、予約も簡単なので、送迎が必要な時には利用させてもらっています。ピックアップ時間もそんなに早すぎるわけでもないのでいいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/01/19 |
| Activity Date: | 2019/01/15 |
Reviewed by: HAWAII
We were picked up in front of the hotel at 6:15 AM. Since it was such an early hour, I thought we might have to take a taxi, but I found Roberts Hawaii, which operates 24 hours, and made a reservation! We picked up another group and headed to the airport. It was very smooth. I will use this service again! Thank you!
6:15にホテル前でピックアップでした。
こんな朝早い時間だからタクシーしかないかな、、、と思い調べていたら24時間営業のロバーツハワイを見つけ、よやくしました!!
私たちと、もう一組ピックアップし空港へ。とてもスムーズでした。
また利用します!ありがとうごじいます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/01/19 |
| Activity Date: | 2019/01/11 |
Reviewed by: HAWAII
I arrived on Friday, and perhaps because of that, the wait times at each stop were very long, taking over an hour. I think it's great that they pick up arriving passengers one after another since they operate 24 hours. Especially at Honolulu Airport, where it takes time to go through immigration...
Other than the time it took, I had no particular issues and was satisfied! I would like to use this service again next time. Thank you!
金曜日に到着したからか、停留所ごとの待ち時間が非常に長く1時間超かかりました。24時間営業しているからこそ、到着した方々を順次ピックアップしてくれるのはとてもいいと思います。特にホノルル空港は入国に時間がかかるので、、、。
時間がかかった事以外はとくに問題はなく満足でした!次回も利用したいと思います。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/01/19 |
| Activity Date: | 2019/01/15 |
Reviewed by: Stan
The gentleman met us near the carousel, he had a cart to take our luggage to the bus.
We are happy with the service and will do this again
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2019/01/18 |
| Activity Date: | 2019/01/15 |
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