Reviewed by: reina
They will come to pick you up properly at the hotel, and I have used their service several times in the past, and they are always punctual. I also appreciate that they drop you off at the nearest entrance of the airline you are using.
きちんとホテルまでお迎えに来てくれますし、過去何回か利用していますが時間も正確です。
利用航空会社の、一番近い入り口で降ろしていただけるのもありがたいです。
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2019/12/23 |
Reviewed by: reina
I'm a repeat visitor who relies on this service every time I go to Hawaii. It's reassuring to have the airport to hotel transfer booked, and it allows you to relax once you arrive, which I highly recommend. Hawaii is just wonderful! ^_^
ハワイに行くたびお世話になっているリピーターです。
空港⇄ホテルの移動を予約してあると安心ですし、着いてからもゆっくり出来てオススメです。
やっぱりハワイは良いですね^_^
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2019/12/23 |
Reviewed by: のりとも
This time, I boarded the vehicle 30 minutes past the pickup time. I was instructed to call if I was five minutes late, so I did reach out, but the call was treated as an international call, which was expensive. The phone support was polite, and they provided me with the vehicle number, but I was very anxious about the delay affecting my flight home.
今回はピックアップ時間を30分過ぎての乗車でした。5分遅れたら電話してとの案内があったので連絡はしましたが、通話料は国際電話扱いなので高くつきました。電話対応は丁寧でしたし、車両ナンバーも教えてくれたけど帰国時の遅れは飛行機の乗り遅れにつながるのでとても不安でした
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/23 |
| Activity Date: | 2019/12/20 |
Reviewed by: レアヒ214
The pickup was at 8 AM, but we arrived at the hotel about 15 minutes early, so there was no time to have a coffee.
朝8時のピックアップでしたが15分前位に
ホテルに到着したのでコーヒーを飲む間も
有りませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/23 |
| Activity Date: | 2019/12/20 |
Reviewed by: こころ
They arrived on time, and I was able to move to the airport with peace of mind even in a foreign and uncertain place. The price was also reasonable, and I highly recommend it. I would like to use it again.
時間通りにきてくれますし、外国という不安な場所でも安心して空港移動が出来ました。価格も休めでお勧めです。また利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/12/23 |
| Activity Date: | 2019/12/21 |
Reviewed by: こころ
They arrived on time, and I was able to move around the airport with peace of mind even in a foreign and unfamiliar place. The price was also reasonable, and I highly recommend it. I would like to use their services again.
時間通りにきてくれますし、外国という不安な場所でも安心して空港移動が出来ました。価格も休めでお勧めです。また利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/12/23 |
| Activity Date: | 2019/12/21 |
Reviewed by: ふーちゃん
After arriving at the airport, I immediately boarded a bus that was already carrying several passengers, and we departed right away. I think if the timing doesn't align, you could end up waiting quite a while.
空港についたあと、すでに何名かが乗っているバスに乗りすぐに出発しました。タイミングが合わないと相当の時間待たされると思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/12/22 |
| Activity Date: | 2019/11/26 |
Reviewed by: kimu3799
After arriving from the Big Island, I had to wait quite a long time before I could board after telling the staff my name. I understand that many people use this service, but if it takes so long, a proper explanation of why it takes time is necessary.
ハワイ島から到着して、係の人に名前を告げてから乗車できるまでかなり長時間待たされました。多くの方が利用するのはわかりますが、時間がかかるならば、なぜ時間がかかるかなどのキチンとした説明が必要でしょう。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/12/22 |
| Activity Date: | 2019/10/03 |
Reviewed by: hawaii大好き
I have been to Hawaii many times, but this was my first time arranging everything myself, and it was also my first solo trip. I considered taking a taxi, but I signed up for this service based on a friend's recommendation. It wasn't crowded like a tour, and there weren't too many hotels to visit, so I arrived at the hotel faster than ever before. I would like to use this service again next time.
ハワイは何度も来ていますが、初めての個人手配、しかも初一人旅。タクシーも検討しましたが、友人からおすすめされてこちらを申し込みました。
ツアーのように満員でもありませんし、廻るホテルの数も多くないため、今までで一番早くホテルに着きました。
次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/22 |
| Activity Date: | 2019/11/29 |
Reviewed by: くいしんぼう
The shuttle's interior had a map of tourist spots on Oahu, allowing you to feel the essence of Hawaii until the very end. However, there was a family who seemed anxious because there was no pickup at the hotel at the scheduled time, and they were trying to get in touch. The shuttle arrived about 10 minutes late, which I think is within an acceptable range, but for punctual Japanese people, it can be concerning.
Additionally, the instructions for the drop-off location were not very clear unless you were already familiar with it. There was a moment when it seemed like we were going to be dropped off at Hawaiian Airlines' domestic terminal. I think it's a good idea to research the terminal thoroughly beforehand, or if you're not familiar, to choose a shuttle that provides instructions in Japanese. For those who are used to it, I don't think there will be any issues.
シャトルの車内はオアフ島の観光スポットマップがあったりと最後までハワイを感じられます。
ただ、ホテルで時間になってもピックアップがなく連絡を取っている不安そうなご家族が結果同じシャトルでした。指定の時間より10分くらい遅れての到着でしたので許容範囲であると思いますが、時間に正確な日本人は不安ですよね。
また、ドロップオフの場所の案内も自分で把握していないと分かりにくいものでした。
ハワイアンエアラインのドメスティックで下ろされそうになったりしていました。
ターミナルは自分でしっかり調べておくか、慣れていない場合は日本語の案内をしてくれるシャトルを選ぶのも良いかと思いました。
慣れている方には何も問題無いと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/21 |
| Activity Date: | 2019/12/15 |
Reviewed by: T・S
I asked Roberts Hawaii for help after a long time. Although there were only foreign guests, they arrived on time to pick us up and took us to the airport.
久しぶりにロバーツハワイさんにお願いしました。
海外の方ばかりでしたが、時間通りお迎えにきていただき
空港に送り届けていただけました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/12/20 |
| Activity Date: | 2019/08/02 |
Reviewed by: こころ
Even if you can't speak English, you can still get around properly. It's very convenient and reasonably priced, so I think it's worth using.
英語がはなせなくても、ちゃんと移動する事が出来ました。とても便利でリーズナブルなので、使う価値はあると思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/12/19 |
| Activity Date: | 2019/12/19 |
Reviewed by: こころ
The pickup location was easy to find, and the driver was very kind. It was my first time in Hawaii, and I was able to use the service with peace of mind.
ピックアップの場所も分かりやすくて、ドライバーさんもとても親切でした。初めてのハワイだったのですが、安心して利用出来ました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/12/19 |
| Activity Date: | 2019/12/19 |
Reviewed by: ゆうひ
I was scared because I was using my smartphone the whole time while driving. I wasn't just looking at the map; I was typing messages.
運転中ずっとスマホ操作していて怖かったです。
地図を見るとかではなく、メッセージ入力していました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/12/19 |
| Activity Date: | 2019/12/16 |
Reviewed by: まはろ
There was no voucher confirmation, but the transportation was on time with safe driving.
I think it's one of the cheaper options for transportation. Don't worry if you don't understand English!
バウチャー確認はありませんでしたが
安全運転で時間通りの送迎でした。
送迎の中でも安いと思います。
英語わからない方も心配ご無用です!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/12/17 |
| Activity Date: | 2019/12/14 |
Reviewed by: lily
I often use this service when returning home, and it arrives on time, which is very helpful. Also, since the price includes the tip, I don't have to worry about that. The driver also helps lift my heavy suitcase, which is a great help.
帰国時によく利用していますが、時間通りに来るので
大変助かってます。
また、チップ込みの値段なのでチップを気にしなくても
いいです。重いトランクも運転手さんがあげてくれるので助かっています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/12/17 |
| Activity Date: | 2019/11/24 |
Reviewed by: kan
First, they didn't arrive on time. It said, "If they don't come after 5 minutes, call us," so I asked the hotel staff to call, and they arrived while I was on the phone. They were about 15 minutes late. No apology. No smile.
When getting on, I was asked about the airline.
At Daniel K. Inouye International Airport, everyone got off in a rush, so I followed them, only to find out I was at a different terminal. Since I mentioned the airline when getting on, it would have been nice if they had just said something like, "You're in the wrong terminal." I had to run from one end of the airport to the other, carrying two heavy suitcases. I realize it's my fault for not speaking English, but I decided that I definitely won't use Roberts again when I go to Hawaii next time.
まず時間通りに来なかった。「5分経っても来なければ連絡しろ」と書いてあったので、ホテルの人に頼んで電話してもらって話をしている最中にきた。おおよそ15分の遅刻。謝罪なし。笑顔なし。
乗るときに航空会社を聞かれた。
ダニエル空港についてみんながわらわら降りるので、わたしも続いて降りたら、違うターミナルだった。
乗るときに航空会社を言っているのだから、違うよって一言言ってくれてもいいのに。急いで空港の端から端まで走りました。重たいスーツケース2つ持って。英語ができないわたしが悪い、とは思います。が、次にハワイに行くにしても絶対ロバーツは利用しないと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/17 |
| Activity Date: | 2019/05/22 |
Reviewed by: kan
The meeting place was hard to find, and when I arrived and showed the staff my voucher, they didn't say much, so I wasn't sure if I was supposed to wait there. After about 10 minutes, the car arrived, and when they mentioned the hotel name, I showed the voucher to the staff again, and they told me to get in. The car had hard seats, which made it tiring to sit in for a long time. There were no other Japanese passengers. When we arrived at the hotel, there was no announcement, so since I had stayed there before, I knew where it was, but I wouldn't recommend this to beginners at all.
集合場所もわかりにくいし、着いてスタッフにバウチャーを見せたが特に何を言われるわけでもなく、ここで待ってて良いのかもよくわからなかった。10分ほどして車が到着し、ホテル名を言われたのでそのスタッフにもう一度バウチャーを見せたら乗るように言われた。車は固いシートで長時間乗っていると疲れる。乗客に日本人は他にいなかった。ホテルに着いたときも特にアナウンスが無いのでわたしは泊ったことのあるホテルだったのでわかったが、初心者にはとてもおすすめできないと思った。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/17 |
| Activity Date: | 2019/05/18 |
Reviewed by: まーてぃん。
Thank you for your continued support. Although I don't stop by the lounge, they arrive almost on time. I will ask for your help again.
毎回、お世話になってます。ラウンジへの立ち寄りはありませんが、ほぼ時間通りに来てくれます。
また、お願いすると思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/12/16 |
| Activity Date: | 2019/12/13 |
Reviewed by: いちごの木
Taking a taxi can be expensive and sometimes hard to catch, so this option is definitely more reliable. However, there are many customers and it visits a lot of hotels, so it does take time.
タクシーですと、高いしなかなか乗れないこともあるので、これでしたら確実です。ただお客さんは多いし、たくさんのホテルを回るので、時間はかかりますね。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/12/15 |
| Activity Date: | 2017/05/03 |
Reviewed by: モニカ
I used this service for a solo trip. I was a bit anxious because my arrival was delayed by 7 to 8 minutes, but I arrived at the airport safely, and the driver was cheerful and kind, which was great! I would like to use this service again next time.
今回一人旅で利用しました。到着が7~8分遅れ少し不安でしたが
無事空港まで到着し、運転手さんがにこやかで親切な方で良かったです!
次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/15 |
| Activity Date: | 2019/12/10 |
Reviewed by: なおりん
It was great to be dropped off at Ala Moana and make good use of the time until hotel check-in. However, I did think that taking a taxi might have been better when we had to wait quite a while at the airport for departure.
アラモアナで一旦降ろしてもらい、ホテルのチェックインまで時間を有効活用できたのはとても良かったです。
ただ空港で出発を結構待たされた時はやはりタクシーが良かったかなとも思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Families |
| Posted on: | 2019/12/15 |
| Activity Date: | 2019/11/22 |
Reviewed by: coco
I traveled to participate in the Honolulu Marathon. Previously, I had to go to the hotel, where I might not be able to communicate in Japanese at the front desk, leave my suitcase, and then head to the convention center, which was quite a waste of time and stressful. This time, I decided to stop by the lounge at Ala Moana Center from the airport. At the lounge, I could communicate in Japanese while leaving my suitcase, and it was less than a 10-minute walk to the Hawaii Convention Center to pick up my race number. It was very efficient and worked out great.
ホノルルマラソンに参加するための旅行でしたが
これまでは、1度ホテルまで行って、日本語が通じないかもしれないホテルのフロントで、
スーツケースを預かってもらって、コンベンションセンターへって結構、時間のムダだし、
ストレスがあったので、今回は、この空港から、アラモアナセンターのラウンジに立ち寄りにしてみました。
ラウンジでスーツケースを預かってもらうのも日本語が通じるし、
ゼッケンを受け取りにハワイコンベンションセンターへは徒歩で10分足らず。
時間が効率的に使えてとってもよかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/14 |
| Activity Date: | 2019/12/07 |
Reviewed by: H.N
I was glad that they accommodated last-minute reservations. We went to the airport via two hotels. The driver was very efficient, so it was very smooth, but since it was almost full, it took about an hour from the hotel to the airport. They asked each of us about our flights and dropped us off nearby, which was great. It was very helpful for us, as we didn't have cash, that we could pay by credit card in advance, including the tip. Thank you!
直前の予約にも対応しており、よかったです。
2ヶ所ほどのホテルを経由して、空港に行きました。運転手さんがテキパキしてたので、とてもスムーズでしたが、ほぼ満員での利用でしたのでホテルから空港まで1時間ほどかかりました。各自、利用する航空機を聞いて下さり、近くで下ろして下さるのでよかったです。
チップ込みでクレジット払いを事前にできますので、手持ちがなかった私たちにはとても助かりました。ありがとうございました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/12/14 |
| Activity Date: | 2019/11/26 |
Reviewed by: アンナ
I really appreciated that they offered early morning transportation since I had an early flight. Perhaps because it was so early, I was the only passenger. Despite the bad weather, they arrived on time, and the driver was friendly and engaged with me, making the journey enjoyable even though I don't speak English well! Thank you for the smooth ride to the airport!
朝早いフライトでしたので早朝の送迎に対応しているのは本当に助かりました。
早朝だったからか私1人での乗車でした。
悪天候でしたが時間通りに来て下さり、
英語が話せない私にもドライバーさんは気さくに話しかけてくれ道中楽しかったです!
スムーズに空港まで送って下さりありがとうございます!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/14 |
| Activity Date: | 2019/11/19 |
Reviewed by: Halu
I used the service via the Ala Moana Lounge. I am satisfied with the service as it met my expectations. However, I would have liked to be informed in advance that once the departure time from Ala Moana is decided, it cannot be changed, such as through an announcement when making the reservation. I was surprised that it took almost an hour to get from Ala Moana to Aulani, A Disney Resort & Spa. Since I believe it's possible to estimate the approximate travel time when making the bus reservation, it would have been better if they could have arranged for a more efficient transfer to ensure arrival within 30 minutes.
アラモアナラウンジ経由で利用しました。
思っていた通りのサービスをしていただけて満足しています。ただ、
• アラモアナから出発の時間を一度決めたら変更できないことは、予約をするときにアナウンスがあるなど、予めお知らせが欲しかった。
• アラモアナからアロヒラ二リゾートまで1時間弱もかかってビックリしました。バスの予約を取っている時点で大凡の所要時間がよめると思うので、30分以内で到着出来るように分乗させて効率良く送迎してもらえたら、なお良かった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/12 |
| Activity Date: | 2019/12/08 |
Reviewed by: ハワイ初心者
I was anxious about my English and it was my first time going to Hawaii, so I was worried about whether I could get on the bus safely. However, the staff provided clear guidance, and I was able to move smoothly.
英語にも不安があり、またハワイに行くのも初めてだったので、無事にバスに乗れるか不安でしたが、スタッフの方がわかりやすく案内してくれて、スムーズに移動できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Couples |
| Posted on: | 2019/12/12 |
| Activity Date: | 2019/12/07 |
Reviewed by: あーちゃん
The driver didn't speak Japanese, but they were punctual for the pickup time, making it easy to get to the airport. I chose this transfer because the all-inclusive tipping, which is not a common practice in Japan, was appealing.☆
日本語は話せないドライバーさんでしたが、迎えの時間もきっちりしていて、楽に空港へ行けました。
日本人に習慣のないチップ込みが魅力的でこの送迎を選びました☆
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/12/12 |
| Activity Date: | 2019/12/11 |
Reviewed by: Max
I used this service for my return from the Honolulu Marathon. The pickup time was a bit delayed, but the driver was quick and efficient in navigating to the subsequent pickup locations. The confirmation of the airline and the guidance at the airport were clear, and as always, Roberts was reliable.
ホノルルマラソンからの帰りの利用です。ピックアップ時間は少し遅れたけれど、ドライバはキビキビとした行動でその後のピックアップ場所を巡りました。搭乗航空会社の確認や空港での案内もわかりやすく、いつもながら頼りになるロバーツでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/12/12 |
| Activity Date: | 2019/12/09 |
Reviewed by: のわのわ
The hotel’s rotary was the pickup location, so I was waiting for the 8:35 pickup, but it arrived after 8:55. It seems that traffic can be heavy in the morning.
I informed the hotel staff that it was Roberts Hawaii, so there was guidance when the bus arrived, but without that, I wouldn’t have known. It seems that not all vehicles have Roberts Hawaii written on them.
I think it’s a good idea to allow extra time in the morning in Hawaii.
ホテルのロータリーがピックアップ場所だったので、8:35のピックアップを待っていましたが、8:55過ぎにきました。朝は交通が混むらしいです。
ホテルの方にロバーツハワイだよ!って言っておいたので、バスが来た時に誘導がありましたが、それがないと分からなかったです。全種類の車にロバーツハワイと書いてあるわけじゃないようです。
ハワイの朝は時間に余裕を持っていくといいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/12/12 |
| Activity Date: | 2019/12/10 |
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