ハワイでパラセーリング　高さ120m／150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞！＜ヒルトン・ワイキキ＞

It was scary, but it was fun! 怖かったけど楽しかったー！

Reviewed by: こにたん

We all boarded the boat while having a great time together, and after about 20 minutes, we took turns paragliding. The captain took care of everything, which made me feel at ease! I was scared before flying, but once I was up in the air, it was incredibly fun, and the view was amazing—the sea was beautiful and it was the best experience!

みんなでワイワイしながら船に乗って移動して、20分くらい経ったら順番にパラセーリングしました。キャプテンの方が全部やってくれたので、安心できました!飛ぶ前は怖かったけど飛んだらもうそれはそれは楽しかったですし景色も素晴らしく海は綺麗で最高でした！

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ホエールウォッチ　早朝からサンセットまで選べる時間帯！スナック付き＆アルコール含むドリンク購入可＜ワイキキ発／12/15～4/15＞

I couldn't see any whales. クジラは観れませんでした

Reviewed by: ゅゆ

The sunset was very beautiful, with pleasant music and a nice breeze, creating a comfortable atmosphere. However, when it comes to whale watching... We were unable to see any whales here. Therefore, my rating is disappointing.

サンセットは、とても綺麗で雰囲気の良い音楽と気持ちの良い風で、心地よい雰囲気♡
しかし、クジラウォッチングとなると…。
こちらでは、鯨を拝見することは出来ませんでした。
なので、残念な評価になってます。

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ホエールウォッチ　早朝からサンセットまで選べる時間帯！スナック付き＆アルコール含むドリンク購入可＜ワイキキ発／12/15～4/15＞

You can enjoy it easily and at a low price off the coast of Waikiki. ワイキキ沖で気軽に格安料金で楽しめます

Reviewed by: 龍之介

I participated in this casual and affordable tour off the coast of Waikiki with low expectations. It was a 7:30 AM tour, but when the time came, the staff from Pink Sails Waikiki had not shown up, and there was no sign, which made me anxious. However, since they were Americans, it turned out to just be a delay. The entire tour was conducted in English, but I didn't feel any language barrier in my desire to see whales. Half of the passengers were American, while the rest were from Asia and India, with three groups of Japanese.

As for the whales, they showed themselves about ten times, but where they would surface was a matter of luck. There were many families with children present. The boat was a catamaran, which had less rocking, but it seems that you can get closer to the whales on a smaller boat. Therefore, binoculars are essential. I took photos with a super telephoto lens; I don't think it's possible with a smartphone.

ワイキキ沖の気軽で、格安ツアーなのでダメ元の覚悟で参加しました。朝イチ7:30のツアーでしたが時間になっても主催者のPink Sails Waikiki のスタッフは現れず、看板ひとつ出していないので不安でしたが、相手はアメリカ人、ただの遅刻でした。このツアーは全て英語のみの案内ですが、クジラを観たい気持ちに言葉の壁は感じませんでした。乗客は半分がアメリカ人残りがアジアやインド系、日本人は3組でした。肝心のクジラは10回ほど姿を見せてくれましたが、何処に顔を出すか？は運次第。親子連れが多く現れてました。船は双胴船で揺れが少ないですが、クジラに近寄れるのは小さなボートのようです。したがって双眼鏡が必需品と云えます。写真は超望遠レンズで撮影しました。スマホでは無理だと思います。

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LeaLeaトロリー　ワイキキ巡回トロリーバス　乗り放題1・4・7日間券（アラモアナ、ダイアモンドヘッド、カカアコ、東オアフなど）by H.I.S.

It has become a convenient foot. 便利な足になりました

Reviewed by: マック

There were many courses available, which was great. I used it every day for sightseeing, so it was a good deal. It was especially convenient because I could also ride the pink bus to get to Ala Moana.

コースが沢山あって良かった。観光に毎日利用したのでお得でした。特にピンクバスにも乗れるのでアラモアナ行くには便利です。

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ボートクルーズ　ナ・ホクⅢ号　アルコール含むドリンク飲み放題付き！ワイキキビーチからの出航でアクセス抜群＜1時間／ワイキキ発＞

The best vacation さいこーのバカンス

Reviewed by: やす

It was the best vacation with a great atmosphere and cost performance, sailing from Waikiki Beach on a sunny day with unlimited Mai Tais! 🎶

晴天の昼間にワイキキビーチからの出航でマイタイも飲み放題！雰囲気もコスパもよくさいこーのバカンスでした♫

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ホエールウォッチ　早朝からサンセットまで選べる時間帯！スナック付き＆アルコール含むドリンク購入可＜ワイキキ発／12/15～4/15＞

I was able to see a whale. クジラ見れました

Reviewed by: リーピーター

I was able to see whales 2-3 times from quite a distance. The sunset was beautiful, and it was a pleasant time. The impression of the sunset is stronger than that of the whales.

かなり遠くからですが、クジラは2-3回みれました。サンセットも綺麗で心地よい時間でした。クジラより、サンセットの印象が強いです。

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ホエールウォッチ　早朝からサンセットまで選べる時間帯！スナック付き＆アルコール含むドリンク購入可＜ワイキキ発／12/15～4/15＞

Whale watching ホエールウォッチング

Reviewed by: 瀬戸田

After the boat stopped offshore, we saw several spouts and while waiting on deck with anticipation, we also spotted a few dorsal fins. The captain was happily chatting about various things, and although I couldn't understand much since it was in English, I enjoyed the atmosphere. I missed a sudden jump, but those who were lucky enough to witness it were thrilled. Later, we saw what seemed to be a mother and calf, blowing spouts and showing their tails near the surface. We were able to see more whales than we expected, and the staff were enjoyable, making for a very good time! ♪

ボートが沖で止まってから、何度か潮吹きが見られ、期待しながら甲板で待っていたら、何頭かの背びれも見られました。
船長さんが楽しそうにいろいろ話してくれて、英語なのでほとんどわからなかったけど、雰囲気は楽しめました。
突然のジャンプは見逃してしまいましたが、運良く目撃できた方達は興奮していました。その後に親子らしき2頭が、水面近くで潮を吹いたり尾を見せたりしてくれました。
思っていた以上にクジラを見ることができ、スタッフの方達も楽しく、とても良い時間が過ごせました♪

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ホエールウォッチ　早朝からサンセットまで選べる時間帯！スナック付き＆アルコール含むドリンク購入可＜ワイキキ発／12/15～4/15＞

It's all about timing, isn't it? タイミングですね

Reviewed by: くー

I saw the whale's spout quite a distance away. Unfortunately, I couldn't see the whale itself. I was looking forward to it, but I think it's all about timing. While we were moving on the boat, the weather was nice, and the scenery was beautiful, which really lifted my spirits. If you're prone to seasickness, please be careful. I noticed a few people who seemed to be struggling.

くじらの潮吹きがだいぶ先に見えました。残念ながら姿は見えず。
期待していましたが、こればかりはタイミングだなと思います。
船で移動している間は、お天気も良く景色も良くテンションが上がりました。
酔いやすい方は気をつけてください。しんどそうな方もちらほらいらっしゃいました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

If you have any questions, ask the staff right away. 疑問があったらすぐスタッフに尋ねて

Reviewed by: K.N.

Initially, we received a numbered ticket, but I thought there might be a specific order for sending guests to their hotels. It was a bit frustrating to see people with later numbers being called first and getting into the cars.

Additionally, it seemed that our number was overlooked on the list, and we weren't called for a long time. After waiting and getting anxious, we had to inform the staff of our number, and they desperately apologized, saying our number had been missed.

I felt that a considerable amount of time (about an hour) was wasted after arriving at the airport, which was disappointing.

初めに整理番号を貰ったのですが、送るホテルの順番もあるかと思いますが、自分たちよりあとの番号の人たちが先に呼ばれ車に乗って行くのはちょっと…と思いました。
また私たちの番号はリストからもれていたようでいつまで経っても呼ばれず、しびれを切らしてこちらからスタッフに番号を伝えると、番号がもれてたとのことで必死に謝っていました。
空港に着いてからかなりの時間(1時間程)無駄になったと思い、残念でした。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Pay attention to bus delays. バス遅延には注意

Reviewed by: K.N.

I arrived 15 minutes early for the meeting time and waited, but even after 15 minutes had passed, the pickup car did not arrive. When I contacted the company, they said it was heading to a different hotel. After about 5 more minutes, the car finally arrived. Although they said there was plenty of time before boarding, I felt anxious.

集合時間15分前に行って待っていましたが、時間15分経っても迎えの車が来ず、会社に連絡したら違うホテルに向かってしまったと。
その後5分くらいしてからやっと車が到着。
搭乗時間には余裕があるとは言うものの不安にかられました。

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サンセットセーリング　マイタイ・カタマラン号　ビールやシャンパン、カクテルなどオープンバーで飲み放題！金曜日限定の花火観賞プランあり＜シェラトン・ワイキキ発＞

The crew was amazing! クルーが最高でした！

Reviewed by: KAZUMI

This was my second time on the Sunset Catamaran. After setting sail, we could see the hotels along Waikiki Beach beautifully. On the day I participated, there were many clouds, so I couldn't see the sunset, but I was able to enjoy a sky as beautiful as in the pictures. It was mystical and wonderful.

Above all, the two crew members were cheerful, hardworking, and incredibly attentive, making for a very satisfying experience. Thank you very much.

サンセットカタマランは２回目でした。出航してから、ワイキキビーチのホテル群を綺麗に見られます。参加した日は雲が多く、太陽が沈む様子は見られなかったのですが、写真のような美しい空が見れました。神秘的で、ステキでした。
何よりも２人のクルーが明るく、働き者で、気配りも凄くて、大満足の時間でした。ありがとうございました。

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ハワイでパラセーリング　高さ120m／150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞！＜ヒルトン・ワイキキ＞

Bad weather can't be helped... 悪天候ばかりは仕方ない・・・

Reviewed by: poyo

During my stay, there was a week of "all-day rain," which happens only once every 15 years, making it difficult to truly experience the essence of this activity. The operators were very kind, and I am filled with gratitude for the captain, who tried to create enjoyable memories despite the rain and rough waves. However, the boat's rocking when heading out was more than expected, and more than half of the passengers ended up feeling unwell.

I definitely want to try again on a sunny day.

滞在中、15年に一度あるかないかという「終日降雨」という日が一週間続き、なかなか本アクティビティの神髄を体験することは叶いませんでした。オペレータの皆様もとても親切でしたし、雨や荒波なりに楽しい思い出を残そうと盛り上げて下さる船長には感謝の気持ちでいっぱいですが、沖に出る際の船の揺れが予想以上で、乗客の半数以上が体調を崩してしまいました。

是非、晴れた日にリベンジしたいです。

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「ロック・ア・フラ」ポリネシアンとロックを融合！有名キャストも楽しめるワイキキ最大のハワイアンショー＜ロイヤル・ハワイアン・ショッピングセンター内＞

The fire dance is a must-see. ファイヤーダンスは必見

Reviewed by: poyo

It's not an exaggeration to say that I came to Hawaii to see the fire dance in this show. The other shows were also well-crafted as entertainment, and I was able to enjoy them with peace of mind.

このショーのファイヤーダンスを見るためにハワイに来たと言っても過言ではない。他のショーもエンターテインメントとして完成されており、安心して楽しめました。

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「ロック・ア・フラ」ポリネシアンとロックを融合！有名キャストも楽しめるワイキキ最大のハワイアンショー＜ロイヤル・ハワイアン・ショッピングセンター内＞

The sense of unity between the audience and the performers was amazing. 観客とパフォーマーの一体感が最高でした

Reviewed by: poyo

I was torn between the hotel luau and this show, but I chose this one for its convenience. I had heard that it wasn't just a hula show, and the quality of the performance was wonderfully impressive. The kids also enjoyed watching it.

ホテルのルアウと迷って、お手軽さからこのショーにしました。
フラショーだけではないと聞いていましたが、ショーのクオリティとして素晴らしい完成度でした。
子どもも楽しく見ました。

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ハンズ・ヒーデマン　サーフィンレッスン

The scenery is pleasant. 気持ちいい景色

Reviewed by: Kay

I received an email asking me to fill out a survey and a pledge, and at that time, I indicated that I did not want any photos. Later, I requested photos via email and received confirmation, and on the day of the event, I asked again for photos. I was told it would be fine, but the scheduled instructor did not show up. As a result, we ended up with just one instructor for the three of us beginners, so no photos were taken (although we did get a free photo of us on the board on the beach).

The surfing took place in a safe area, and the instructor provided guidance that was manageable for beginners. However, since there was only one instructor, I question whether we received enough attention. That said, the weather was beautiful, the scenery was stunning, and just floating in the ocean felt great. The Hawaiian instructor was cheerful and had a relaxed attitude, not worrying too much about the details, which is definitely a positive aspect. If you think of it as "Hawaiian time," it doesn't bother you at all.

メールが届いてそこからアンケートや誓約書などを書くのですが、その時に写真は希望しないにしてしまい、その後、メールで写真をお願いして了承を貰い、当日も写真を撮ってほしいとお願いしたのですが｢大丈夫｣とはいわれたのですが、予定のインストラクターが現れず、結果、1人のインストラクターで、私たち初心者の3人を見ることになったので、写真は無しになりました(無料で砂浜の上でボードに乗る写真だけは撮っていただきました)。
サーフィンは安全な場所で、初心者に無理の無い様に指導して貰いました。ですがやはり1人のインストラクターだったので十分に出来たかは疑問です。ただ、天気が良く、景色が素晴らしく、海に浮かんでいるだけでも気持ち良く。ハワイのインストラクターは陽気で細かいところは気にしないというおおらかさが良いところではありますね。
ハワイタイム？と思えば気にもなりません。

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シルク・ドゥ・ソレイユ「アウアナ」ハワイ公演チケット予約（アウトリガー・ワイキキ・ビーチコマー・ホテル内）ハワイ文化とアクロバットが融合したエンターテイメント！

I get excited every time I watch it! 何回観てもワクワクします！

Reviewed by: SAKU

This was my second time using it. This time, I brought people who were experiencing the Auwana show for the first time. Just like last time, it was a powerful performance!

2回目の利用。
今回はアウアナ初体験の方たちを連れての観劇でした。
前回同様迫力のあるショーでした！

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セグウェイ　ホノルル市内をセグウェイで駆け抜ける！人気のマジックアイランド、カカアコ、ダウンタウン、ダイヤモンドヘッドなど選べるコース＜送迎オプションあり＞

I tried it for the first time. 初めてやってみた

Reviewed by: バナナの浮き輪

We are a couple who are both 60 years old. We tried riding a Segway for the first time. Since we were concerned that operating it might be difficult, we decided to start with a 60-minute session, but after just 10 minutes of practice, we became quite skilled at it.

The instructions were very clear and easy to understand in Japanese. When we actually went outside, it was fun, the scenery was beautiful, and riding through it felt really great. Next time, we plan to participate in a longer session that focuses more on the scenery.

We had a wonderful time.

60歳の同い年夫婦です。セグウェイを初めてやってみました。もし操作が難しいと困るのでとりあえず60分にしてみましたが10分も練習するとかなり上手になっていました。
操作説明も日本語でとてもわかりやすかったです。
実際に外へ出てみたところ、楽しくて景色も良くて、そこを走り抜けるのはとても気持ち良かったです。次回はもっと景色重視でもっと時間たっぷりのものに参加する予定です。
とても良い時間でした。

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「ロック・ア・フラ」ポリネシアンとロックを融合！有名キャストも楽しめるワイキキ最大のハワイアンショー＜ロイヤル・ハワイアン・ショッピングセンター内＞

It's fun! 楽しいですよ

Reviewed by: SS

I enjoyed watching the history of hula in Hawaii, and it was wonderful to see Elvis and Michael Jackson! I had a great time drinking and having fun.

ハワイ　フラの歴史を見ながら
楽しめて、エルビスやマイケルジャクソン
素敵でした！
お酒を飲みながら　楽しい時間を過ごせました

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ハワイでパラセーリング　高さ120m／150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞！＜ヒルトン・ワイキキ＞

It's incredibly refreshing. 最高に気持ちいい

Reviewed by: みんみん

Since it was my first time, I was scared and nervous. However, other customers encouraged me and cheered me on, so I gradually got used to it and was able to enjoy the scenery around me (though I was still scared…). The sea breeze was pleasant and absolutely wonderful.

初めてなので怖くて緊張しまた。他のお客様さん達が声をかけてくれたり盛り上げてくれたので少しずつ慣れてきて周りの景色を見れました(やはり怖かったですが…)海の風はここち良く最高でした。

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Waikiki Lomi Lomi Massage & Spa Treatments at Aloha Therapy

Amazing massage!

Reviewed by: Melissa

Had an amazing massage with a combination of styles! It was exactly what I needed after a long flight. The ladies did a great job in relieving my back pain. Loved it!

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屋外ヨガレッスン　ビーチパークヨガ　選べるグループレッスンまたはプライベートレッスン＜1時間／日本語インストラクター＞by 2F Beach Yoga

Yoga that makes you feel Hawaii is the best! ハワイを感じるヨガは最高！

Reviewed by: さくら５６

I usually do yoga indoors, so doing yoga while looking at the ocean and sky in Hawaii was very liberating. There were many locals, but everyone was very kind, and I had a great time. I would like to participate again.

普段は室内でのヨガをやっているので、ハワイの海や空をみながらのヨガはとても解放的でした。地元の方が多かったですが、みなさんとても親切でとても楽しめました。また参加したいです。

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屋外ヨガレッスン　ビーチパークヨガ　選べるグループレッスンまたはプライベートレッスン＜1時間／日本語インストラクター＞by 2F Beach Yoga

It's cool in the shade of the tree. 木の木陰で涼しい

Reviewed by: nao

I was late to the meeting place on the day, but the staff was kind and attentive even though I joined midway! The yoga under the shade of the trees was comfortable, as the heat and sunlight from the beach weren't too strong, allowing me to relax and enjoy it! It was reassuring to have a Japanese instructor ♡ I was very happy that they took many photos and videos!

当日集合場所に遅れてしまいましたが、途中参加でも親切、丁寧でした！木陰でのヨガはビーチの暑さや日差しも強くなく安心して落ち着いて行えました！
日本人の先生で安心♡写真や動画もたくさん撮って頂きとても嬉しかったです！

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シルク・ドゥ・ソレイユ「アウアナ」ハワイ公演チケット予約（アウトリガー・ワイキキ・ビーチコマー・ホテル内）ハワイ文化とアクロバットが融合したエンターテイメント！

The location is very easy to understand. 場所がよくわかりやすい

Reviewed by: soso

The theater inside the hotel is small, but you can see the entire stage well even from the cheaper seats. It gets crowded before entry, but since it's inside the hotel, you can feel secure. Because it's a small theater, entering and exiting was also smooth.

ホテル内の劇場のためこじんまりしていますが、安い席でも全体がよく見えます。入場前は混雑していますがホテル内のため安心です。小規模劇場のため出入りもスムーズでした。

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LeaLeaトロリー　ワイキキ巡回トロリーバス　乗り放題1・4・7日間券（アラモアナ、ダイアモンドヘッド、カカアコ、東オアフなど）by H.I.S.

The best transportation method to efficiently get around Waikiki! ワイキキを効率よく回れる最強の移動手段でした！

Reviewed by: Ts

I used this service during my stay in Waikiki, and it was more convenient than I imagined. It covers almost all the way to Ala Moana, Diamond Head, Kaka'ako, and East Oahu with just this trolley.

There was no stress waiting for buses, and I could visit tourist spots at a good pace, allowing me to fully enjoy sightseeing even with limited days of stay. The interior was clean, and the staff was very courteous.

What I particularly liked was the ability to get on and off at my preferred times. Shopping, café hopping, and visiting tourist attractions went very smoothly.

I think this is a great mode of transportation not only for first-time visitors to Hawaii but also for repeat visitors.

ワイキキ滞在中に利用しましたが、想像以上に便利でした。アラモアナ、ダイヤモンドヘッド、カカアコ、東オアフ方面まで、このトロリーだけでほぼカバーできます。

バスを待つストレスもなく、観光地をテンポよく回れるので、限られた滞在日数でもしっかり観光できます。車内は清潔で、スタッフの対応も丁寧でした。

特に良かったのは、好きなタイミングで乗り降りできる点。ショッピング、カフェ巡り、観光スポット巡りがとてもスムーズにできました。

初ハワイの方はもちろん、リピーターでもかなり使える移動手段だと思います。

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Parasailing in Waikiki with Hawaiian Parasail - Diamond Head Views with Triple & Tandem Flights

Perfect activity

Reviewed by: Hiro

1000ft flying was awesome and we were really excited! All stuff is friendly and humorous. We will absolutely come back here to enjoy Hawaii ocean again. Thank you!

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ハワイでパラセーリング　高さ120m／150mの上空からワイキキとダイアモンドヘッドの絶景を鑑賞！＜ヒルトン・ワイキキ＞

Participating with family 家族で参加

Reviewed by: けいてぃ

We participated as a group of six, including a couple and my brother's family (in their 50s, 20s, and a high school student). It was cloudy and a bit chilly in the morning, but by 9 AM, the sun came out, and we were able to fly in clear skies. The staff was friendly and easy to understand, and we even got to see whales, making it a wonderful New Year!

夫婦と弟家族の6人（50代と20代と高校生）で参加しました。朝一番は曇っていて少し寒そうでしたが、9時からの私たちは日も照り出し快晴の中を飛べました。スタッフの方も分かりやすく親切で、クジラも観れてとても良いお正月になりました!!

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カニ・カ・ピラ・グリル 　食事券＆事前予約　カジュアルダイニング 　お子様メニューあり＜昼・夕／アウトリガー・リーフ・ワイキキ・ビーチ・リゾート＞

It was delicious. 美味しかったです

Reviewed by: エミ

As soon as I showed the voucher, I was guided right away, and I was able to choose from the Japanese menu. On the first night after arriving in Hawaii, I had a meal with three friends while listening to live music and feeling the Hawaiian vibe. The staff were also really nice, which was great. Thank you very much!

バウチャーを見せたらすぐに案内していただき、日本語メニューから選ぶ事ができました。
生演奏を聞きながら、ハワイ着いた初日の夜
友達３人で、ハワイを感じなら食事ができました。スタッフもいい感じのスタッフで良かったです。有難うございました。

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ホエールウォッチ　早朝からサンセットまで選べる時間帯！スナック付き＆アルコール含むドリンク購入可＜ワイキキ発／12/15～4/15＞

The sunset is the best. 夕日は最高

Reviewed by: GM

Most of the guests were from Europe and America, with a few Japanese and Korean people. The guide spoke only in English, mixing in jokes, which made for a lively conversation. I didn't understand everything, but it was fun!

As for the whales, we saw them a few times, but they were quite far away and only surfaced for a few seconds, so we couldn't take any photos. However, the excitement in the air was palpable. If I could wish for something, it would be that other boats were able to see them up close while we were always a bit far away.

The most moving moment was during sunset. The shots with the beautiful yacht were the highlight of this trip.

ほとんどの客は欧米の方々で一部日本人、韓国人。ガイドは英語のみでジョークをまじえ軽快なトークを楽しめました。意味はすべてはわかりませんが笑
肝心のクジラは何回か見えましたが結構遠くで浮上は数秒なのでカメラ撮影はできませんでしたが歓声が沸き場は盛り上がりました。欲を言えば他船は近くで見れていたのにこっちは毎回遠かったことです。
1番の感動はサンセット時。綺麗なヨットとのショットは今回の旅で最高でした。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

The worst service. I will never use it again. I recommend Uber instead. 最悪のサービス。二度と使いません。これならUber推奨。

Reviewed by: ひどかった

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。

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2-Hour Moana Sailing Waikiki Sunset Cruise with Drink Included

The All Female Crew Rocked!!!

Reviewed by: Sinem

We had such a wonderful time on our sunset cruise while in Oahu. Lost track of how many whales we saw while out there. And the staff were so incredibly nice. Special shout out to Vivian who spent some extra time with my son who was feeling very shy. We truly had a lovely night.

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