All Reviews for Family & Accessible Travel

Everyone except for my husband and me were foreigners. If you don't set the audio guide to Japanese, you won't understand the explanations at all. However, since the boat rocks a lot on the way, it's better to have motion sickness medication. It was thrilling to transfer from the boat to the submarine. Moving in the middle of the ocean to the submarine was amazing. When a sea turtle swam close to the window, I was so impressed! It was great to encounter various fish as well.

私達夫婦以外全て外国人。説明も日本語オーディオガイドにセットしないと説明が全く分からず、しかし、行きの船がとても揺れるので酔い止めの薬は、あった方が良い。船から潜水艇を乗り移る時などは感動。海のど真ん中でから、潜水艇へと移動。ウミガメが、窓の近くに泳いで来てくれた時は、すご〜い❗️と感動。
色んな魚とも出会いよかったです。

If you go to Hawaii, you should definitely take a boat trip at least once. The view of Waikiki and Diamond Head from the sea is stunning, and this time, I was lucky enough to see whales as well. There are morning, afternoon, and evening courses available; I went in the morning both times, but next time I want to try the sunset cruise. The sea was calm, and I didn't experience any seasickness.

ハワイに行ったら必ず１度は乗船すべきです。海からのワイキキ、ダイヤモンドヘッドの景色、今回はラッキーなことに、クジラも見ることができました。午前、午後、夕方のコースがありますが、２度とも午前時間帯でしたが、次はサンセットクルーズも体験してみたいです。海はおだやかで船酔いすることもありませんでした。

There isn't enough gratitude that I can express for the staff at the Rock-A Hula show! I came with a date, but my flight arrived in late, so my date was there, but I missed everything up to the dinner and show.

They were so accommodating ensuring my date received all the perks that were promised, and kept her company until I arrived. Then, when I got there, they even accepted my bags, and brought me food to ensure I ate enough before the show! Just great customer service.

Now the show... Just awesome. As a musician, everything was on point. The band, vocals, especially the Elvis act! Highly recommend and glad it was the first thing we did to get me back in good spirits after missing some of the action due to my flight.

Thanks staff! What a great experience!

My family loved it. We got to see dolphins turtles, and the view was amazi loved how they asked if they could dip the kids, and yes, give them all the way there was all around great experience would do it again. Kids loved it.

Since it was early in the morning, I was the only user. Even while waiting at the airport, they were friendly and helpful during both boarding and alighting.

早朝だったため、利用者は私ひとりでした。空港で待ってる間も声をかけてくれたり、乗車時も降車時もとても親切でした。

Traveling by boat was quite thrilling, and it was so rocky that it would have been dangerous if I hadn't taken motion sickness medication! When flying in the sky, I was nervous at first, but everywhere I looked was a breathtaking view, creating the best memories! By the way, we weren't asked whether we would land in the water; everyone was dropped equally!

船で移動している時もかなりスリル満点で、酔い止めを飲んでいなければ危なかったなというほど揺れました！
空を飛んでいる時も、初めはドキドキしたのですが、どこをみても絶景で最高の思い出ができました！
ちなみに水に着地するかどうかは聞かれず、全員平等に落とされていました！

Adam was prompt for pick up at hotel and at Diamond head. He was informative and gave good tips about the hike. Beautiful hike

This time, my family and I participated in the dinner show "Rock-a-Hula" for the first time. After having dinner, we watched the show. First, regarding the dinner, there were a decent number of dishes, so I think you'll feel full. However, the meat was a bit tough and didn't taste very good. As for the show, the seats we had were excellent, so we had a great view. There was hula dancing, and impersonators of Elvis Presley and Michael Jackson, which made it quite lively and enjoyable. It seems that there are options to just attend the show, so I think it would be nice to have a meal in Waikiki and then enjoy the performance.

今回、初めてディナーショーの「ロック・ア・フラ」に家族で参加しました。
ディナーを頂いてから、ショーの観戦という流れでした。まず、ディナーですが品数もそこそこありお腹いっぱいにはなると思います。ただし、お肉は固めであまり美味しいと感じませんでした。ショーの方は、観戦した席が大変良かったので、よく見えました。フラダンスあり、エルビスプレスリー・マイケルジャクソンのそっくりさんのショーがあったり結構盛り上がり、楽しめました。ショーだけもあるようなので、ワイキキあたりで好きな食事をし、観賞するのもありだと思います。

I have been using this service for nearly 10 years now. Since it's a transportation service, I don't expect anything special; as long as I arrive at my destination smoothly and safely, that's good enough for me. This time, due to the unfortunate accident at Haneda, my arrival was delayed by over three hours, but I was picked up and taken to the hotel with minimal waiting time. Of course, I will use it again for my return trip.

もうかれこれ10年近く毎年お世話になっています。
送迎サービスなので特別なことは期待せず、スムーズかつ安全に目的地に到着できればそれでOK。
今回は羽田の痛ましい事故の影響で３時間以上到着が遅れましたが、たいした待ち時間もなくホテル前まで送っていただきました。
もちろん帰りも利用します。

It's a show that delights tourists. You can enjoy it with dinner included. The shows featuring Presley and Michael Jackson were a hit even with Americans, and the audience was singing along.

観光客に喜ばれるショーです。ディナー付きで楽しめます。プレスリーとマイケルジャクソンのショーはアメリカ人にとってもウケて、客席の方々歌ってました。

Purchasing on line was a breeze. Check in was quick and easy. The all-female crew was professional, knowledgeable, and FUN. Cruising along the Waikiki shore was exhilarating and relaxing at the same time, and we had no problem seeing whales. We even got to see the illusive tail flip! Cannot recommend this enough. It was the highlight of our vacation. (We were first-time Waikiki visitors)

There was only one point of interest, which felt a bit lonely, but the staff were all friendly. Although it's not directly related to the tour, the meeting place is a homeless hub, so the atmosphere isn't very good, and it's something to be cautious about.

ポイントは一ヶ所のみで少し寂しい感じでしたが、スタッフの方々は皆さんフレンドリーでした。ツアーとは直接関係ないですが、集合場所はホームレス拠点なので、あまり雰囲気は良くないし、要注意です。

An airplane was flying overhead, and I was able to take some wonderful photos!

A few groups went offshore, and since there is a sequence of activities, it's better for those who get seasick to take motion sickness medication in advance.

上空を飛行機が飛んでいて
素敵な写真が撮れました！

何組かで沖合に行き、アクティビティの順番があるので
船酔いする人は酔い止めは飲んでおいた方がいい。

I used it from the airport to my accommodation. The staff's response was good, and even though it was a last-minute reservation, it was very helpful.

空港から宿泊地まで利用しました。
スタッフの対応も良かったし、直前の予約でしたがとても助かりました。

It was a solo trip. This was my first time using it, but it was easy to understand and I didn't get lost at all. It was very comfortable. I would like to use it again.

ひとり旅でした。今回、初めて利用しましたが、分かりやすくて迷うこともありませんでした。非常に快適でした。また利用したいと思います。

It was smooth and on time!

We passed through various hotels and arrived at the airport on time.

The driver was friendly and nice.

時間通りにスムーズでした！

いろんなホテルも経由して、時間通りに空港まで、いけました。

運転主さんも気さくで良かった。

It was great that they took many photos from various angles (for a fee). It was a very enjoyable cruise with the cheerful crew.

色んな角度からたくさん写真を撮ってくれる（有料）のでとてもよかったです。明るい乗組員さんたちととても楽しいクルーズでした。

The shared shuttle bus had a luggage rack inside. At the airport, the driver loaded the bags for us, but at the hotel, we had to unload them ourselves. With H◯S, customers are not required to unload their bags, so I was very disappointed this time.

混乗の乗り合いバスで、荷物置き場が中の棚になってるタイプの車。
空港ではドライバーが積んでくれたが、ホテルでは自分で降ろさせられた。
H◯Sならお客様には降ろさせないので、今回はとてもガッカリした。

I will write about something very disappointing that cannot be overlooked.

This concerns the airport transfer from the hotel.

For future reference, I would like to clarify whether "VeLTRA" is at fault or if the local operator "Roberts Hawaii" is to blame.

The situation made me suspect a lapse in arrangements. I would like to continue using VeLTRA, so I am sharing the following experience.

1. Change of pickup location
- The operating company should have known about this at the time of booking or at least two weeks in advance.
- If there was a possibility of changing the pickup location, it would have been disappointing to not be able to book with a company that guarantees the original pickup location.
- I can't help but wonder if this is a company that only accepts bookings and informs customers later.

2. Incorrect meeting time when notified of the change in pickup location
- I received a message from VeLTRA the night before, but it would have been critical if I had not been able to get in touch.

3. The pickup vehicle was one hour late
- I had to stand on the sidewalk for an hour waiting.
- They said it was due to traffic, but I had just returned a rental car and checked the usual road conditions at the time of pickup, which were normal, yet the vehicle was still an hour late.
- There was a possibility of missing my flight. Fortunately, I happened to talk to another driver from the operating company, who contacted them via radio. For reasons unknown, I was able to get into that driver's vehicle, but it was terrifying to think about what would have happened if I hadn't been able to.

4. No communication regarding the delay of the pickup vehicle
- After waiting for ten minutes without the vehicle arriving, I called the local contact, and they said it would arrive in five minutes. However, even after five minutes, the vehicle still did not arrive.
- After another ten minutes, I called again, and they said they would check and call me back. However, there was no communication even after an hour.

がっかりでは済まされない非常に残念な事を書きます。

本件は、ホテルから空港の送迎に関しての事です。

今後のために　「ＶｅＬＴＲＡ」　が悪いのか
現地催行会社の「ロバーツハワイ」が悪いのか
ハッキリさせて欲しいと考えます。

手配漏れを疑いたくなるような状態でした。
これまで通り、今後もＶｅＬＴＲＡを利用したいため以下の体験談を書きます。

１．迎え場所の変更
　　　　・催行会社は、予約した時点、または２週間前には
　　　　　分っていたはず。

　　　　・迎え場所が変更になる可能性があるなら
　　　　　迎え場所が変更にならない催行会社を事前に探して
　　　　　予約できたため残念。
　　　　　※予約だけ受け付けて、後で知らせればよい程度の
　　　　　　レベルの催行会社なのでは？と疑いたくなる。

２．迎え場所の変更時連絡があった歳、集合時刻の間違い
　　　　前日夜にＶｅＬＴＲＡから連絡があったが
　　　　もし連絡が取り合えなかったら致命的。

３．迎え車が遅刻　１時間
　　　　・歩道での集合のため、立ちっぱなしで１時間。

　　　　・渋滞のためと言っていたが、当方、直前にレンタカーを
　　　　　返却しているため集合時刻時点では、普段通りの
　　　　　道路状況を確認していたのにも関わらず１時間遅れ。

　　　　・フライトに間に合わない可能性もあった
　　　　　何故なら、たまたま催行会社の別の車のドライバーと
　　　　　会話できて、催行会社に無線連絡してくれて
　　　　　理由は不明だが、急遽、そのドライバーの車に乗れたが
　　　　　その車に乗れなかったらと思うと恐ろしい。

４．迎え車の遅刻に対して一切の連絡なし
　　　　・１０分たっても迎えの車が来ないため、こちらから
　　　　　現地連絡先へ電話したところ、５分で到着するとの由
　　　　　結果５分経過しても迎えの車は来なかった。

　　　　・更に１０分経過後、再度、こちらから電話した所
　　　　　確認して折り返すとの由
　　　　　結果、１時間たっても一切の連絡なし。

If you arrive exactly on time for the meeting (10:30 AM for an 11:00 AM start), you will end up waiting for a full 30 minutes. Unfortunately, the explanation during the pre-monitoring was difficult to understand. However, we do some practice on the sandy beach, and the instructor provides support while we're on the water.

During my first attempt, I couldn't catch any waves and felt a bit down, but on the second try, the instructor taught me the tips again, and after that, I was able to enjoy it a lot. Most of the other participants were also first-timers, but everyone managed to ride the waves. Before starting, they ask if you want the photo option for $65, and I think not ordering this was a mistake (I believe they were taking photos with a drone).

集合時間（11時開始の場合10時30分）にきっちり間に合うと30分しっかり待つことになります。
残念ながら、事前のモニターでの説明はわかりにくいです。
しかし砂浜でちょっとした練習をしますし、海上ではインストラクターがサポートしてくれてます。
1回目は波に乗れずにまさに撃沈で若干凹んでしまいましたが、2回目はインストラクターが再度コツを教えてくれたので、その後はとても楽しむことができました。
他の参加者も初めての人がほとんどでしたが、みんな波に乗れるようになっていました。
開始前に写真のオプション65ドルを聞かれますがこれを注文しなかったのは失敗だったと思っています。（多分、ドローンで写真を撮ってくれていたのだと思います）

Since we were the only Japanese couple, Mr. Akira Ogawa approached us before the show started and explained, "I'll include some Japanese as we go along." Once the show began, the host entertained us with fun magic tricks and jokes in easily understandable English. During Mr. Ogawa's show, I was even called upon as the only participating Japanese person, which allowed me to feel a sense of unity with the other audience members, transcending the language barrier in what felt like a brief but enjoyable hour.

I've been to Hawaii over twenty times, but since I usually focus on outdoor activities, it was a great decision to participate in a show this time. It was truly enjoyable to see Mr. Ogawa's magic, which is said to be the best in the world, up close.

日本人は私たち夫婦のみだったためか、緒川集人さんから、ショウが始まる前に声をかけていただき「様子を見て日本語も入れますから。」などと説明していただけました。ショウが始まると、聞き取り易い英語で司会の方がジョークを入れた楽しいマジックを見せてくれ、緒川さんのショウでは、唯一参加している日本人として振られる突っ込みもあり、言葉の壁を越えて他の観客の人たちと一体感を感じながらのあっという間の１時間でした。
ハワイは、これまで２０数回来ているのですが、アウトドアが専門だったので、今回はこれまでと違ったショウを楽しんでみようと参加したのが大正解でした。
世界一と言われる緒川さんのマジックを間近で見ることができて本当に楽しかったです。

The hula show lesson was lively, with participants enjoying themselves. The buffet had an overwhelming volume, and the roast beef was delicious.

The entertainment show that followed was very realistic, and even if you're not a fan of Elvis or Michael, you'll have a great time.

フラショーのレッスンがあり、楽しく参加されてる方々が盛り上がってました。食事は、ビュッフェで食べきれないボリュームでローストビーフがおいしかったです。

移動してのエンターテイメントショーも、リアリティーがあり
エルビスやマイケルのファンでなくてもすごく楽しめますよ。

I had a great time. The food was good, and I enjoyed the show as well. Since the meal started late, I think it would be even better if it started earlier.

楽しかったです。
食事内容もよく、ショーも楽しめました。
食事のスタートが遅かったので、早いと、さらに良いと思います

The weather was nice, with little wind, perfect for parasailing! There was also a rainbow, which added to the great atmosphere. I was scared at first, but once I got used to it, it felt wonderful and was a lot of fun. I want to do it again!

天気も良く風も少なくパラセイリング日和でした！
虹も出ていて良い感じでした。
最初は怖かったですが慣れたら気持ちよく楽しかったです。またやりたいです！

I arrived in Honolulu around 10 PM, but it took me about an hour to find my meeting point because I arrived at a different gate. I wish they had informed me about the arrival gate for my flight.

ホノルル到着が22時くらいだったんですが
待ち合わせ場所と違う到着口で探すのに１時間くらいかかり苦労しました。
到着便の到着口も把握していてほしかったです。

I felt seasick, the wind was strong, and I shouted for help to the sky with my friends, feeling as if I might die from the sensation of floating like an attraction. However, thanks to the captain's wonderful energy, we were able to create amazing memories. We were on the brink of unstable weather, but it cleared up, and we even got to see a rainbow. It was fantastic! Additionally, at the end, I was able to take a photo with the two captains and my friends, spending a happy time together. I was so happy to experience parasailing for the first time in Hawaii and to meet such wonderful people.

船には酔い、風が強くて友達と助けてーと空に向かって叫び、アトラクションかのような浮遊感があり死ぬかと思いましたが、キャプテンのすてきなテンションで素晴らしい思い出を作ることができました。また、天候の不安定であるかないかの瀬戸際でしたが晴れて虹も見ることができました。素晴らしかった!さらに、最後にはキャプテン二人と友達と4人で写真を撮ることができて幸せな時間を過ごすことができました。人生初のパラセーリングをハワイでできてすてきな人にも出会えてしあわせでした

It was quite impressive, and although the impersonations were somewhat cliché, I enjoyed it enough. The guests from the neighboring country were loud and disruptive. There were issues with the seating ranks.

なかなか迫力あり、ものまねもベタなものだったが充分楽しめた。隣国の客が大声で話してうるさかった。席のランクでのトラブルが起きていた。

The drivers and guides were efficient and pleasant. I was glad to arrive at the hotel smoothly. There were many suitcases placed in the luggage area of the vehicle, but there was one suitcase that was placed unsteadily on the upper shelf, which made me a bit worried it might fall during the turns, but it was fine.

ドライバーの方も案内の方々もテキパキとお仕事されていて、感じも良かったです。スムーズにホテルに辿り着く事ができて良かったです。車内の荷物置き場にスーツケースがたくさん置かれていましたが、上段に不安定に置かれたスーツケースが1点あり、カーブの場面で落ちないか、やや心配になりましたが、大丈夫でした。

I stayed at Hilton Village. The bus to Hilton arrives on time. I think it's a good deal since taxis pick up from the same location and are cheaper.

ヒルトンビレッジに泊まってました。
ヒルトンのバス停まで時間通りに来てくれます。
タクシーでも同じ場所でピックアップなのでお安い分得だと思います。

I went to the bus counter at the airport. The buses come frequently, so I was able to board one without much waiting and head to the hotel. It stops at other hotels as well, but you can get on quickly, so considering the price, I think it's a good deal.

空港についてバスのカウンターまで行きました。
バスは頻繁に来てるのでほとんど待たずにバスに乗れホテルまで。
他のホテルにも止まるけどすぐ乗れるので値段も考えるとお得だと思います。