Reviewed by: ヒロシ
The number of hotels available for transfers is limited, so the transportation is quick and comfortable. The driver was friendly, and I was able to travel pleasantly. I definitely want to use this service again next time.
回るホテル数が限定されているので、送迎に時間がかからず快適です。ドライバーもフレンドリーで
気持ちよく移動出来ました。是非次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/05/07 |
| Activity Date: | 2017/05/03 |
Reviewed by: るりるり
This was my first time using the service. Until now, the pickups to the hotel had been quite early, so I was ready 10 minutes in advance this time as well. However! Even 5 minutes before the scheduled time, no one had arrived; at the exact time, still no one… even 5 minutes late, no one showed up… I started to feel anxious. The voucher mentioned to call if there was a 15-minute delay, but I called at the 5-minute mark! The airport was really crowded, so I wanted to arrive quickly! Then, 10 minutes later, an empty van finally arrived. It was late!!! Those 5 or 10 minutes felt incredibly long. The Asian driver didn’t offer any apology or explanation, so it was unclear whether it was a delay or a mix-up. There was only one other group that boarded from a hotel closer to the airport, so we arrived at the airport sooner than expected. However, if there had been issues with picking up passengers at the maximum of five hotels, I don’t know what would have happened… The journey from the airport to the hotel didn’t go smoothly either, so I’m not considering a repeat. It’s more reassuring to go with a major company. I learned a lot from this experience.
こちらは初めての利用です。
これまではホテルへの迎えは指定時刻より かな~り早めだったので、
今回も10分前にスタンバイしておりました。
しかし!5分前になっても来ない、ジャストになっても来ない…5分遅れても来ない…
だんだん不安に。。。(:_;)
15分遅れたら電話するようバウチャーには記さていますが、5分遅延の段階でTELしました!
空港も激込みなんだから、早く着きたい!
それから10分後に、空のバンが来ました。遅い!!!
こんな時の5分10分てとてつもなく長く感じますね~
アジア系のドライバーさんからは詫びや説明が無かったので、遅延なのか、誤手配かは不明です。
あと1組、空港寄りのホテルから乗り込んできただけだったので、空港へは思ったより早く着きましたが、
最大の5軒のホテルをまわって、乗る客がいたりいなかったり、など悶着があれば
どうなっていたかわかりません。。。
空港からホテルまでも すんなり行かなかったので、
もうリピートは考えておりません、大手さんの方が安心ですな (*‘∀‘)
経験して、よい勉強になりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/05/06 |
| Activity Date: | 2017/04/13 |
Reviewed by: BB.group
Finally, as my time in Honolulu was coming to an end and I was just about to head back, I realized I had forgotten to book my shuttle service. The shuttle bus here was quite frequent and was very accommodating even for such a sudden request. Additionally, when the driver was loading our luggage onto the bus, he mentioned that if I lifted it, we wouldn't have to worry about the weight limit at the airport. This made us chuckle, as we were quite concerned about our luggage weight. I would definitely like to use this service again on my next trip.
いよいよ、ホノルル生活も終わりあとは帰るのみだったところで、送迎の予約を忘れてしまったことに気づきました。こちらのシャトルバスは、本数も豊富でありそんな突然の対応にも応じてくださる良心的なシャトルバスでした。それから、運転手の方が荷物をバスに積んでくださる時に、私が持ち上げれば空港での重量制限に引っかからないわと一言、結構荷物の重さを気にしてた私たちにはクスッと笑わせてもらいました。また行く時には利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/05/06 |
| Activity Date: | 2017/04/17 |
Reviewed by: yoshw
I waited a little in front of the group entrance, but I was able to move smoothly! I’ve used it various times, and since there were a decent number of people, getting my suitcase in and out was also smooth. I would like to use it again for casual trips.
団体入口の前で、少し待ちましたが、スムーズに移動出来ました!
いろいろ使っていますが、まあまあの人数だったので、スーツケースの出し入れもスムーズでした。また、気軽な旅の時には利用させて貰いたいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/03/20 |
Reviewed by: おじゅん
When I got on, there were already customers on board, and after that, we picked up one more person and headed to the airport. For solo travelers, having a budget-friendly shuttle service is very helpful. You don't have to worry about tips either.
自分が乗った時も既にお客さんがいて、
その後に一か所ピックアップして空港に向かいました。
一人旅にとっては格安で送迎してもらえるサービスは
ありがたいです。チップなども考えなくていいですし。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/02/27 |
Reviewed by: おじゅん
I arrived from Maui.
Perhaps because I arrived at 8 PM, the driver was assigned just for me, and luckily, my checked luggage came out early, so the departure from the airport was smooth.
I think it's a very convenient service since I don't have to research transportation options for individual travel.
マウイ島からの来島でした。
夜8時の到着だったためか、ドライバーさんの担当も
私一人で、ラッキーなことに預けていた荷物も最初の方に
出てきたので、空港からの出発もスムーズでした。
個人旅行で移動手段などをあれこれ調べなくて済むので
大変便利なサービスだと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/05/04 |
| Activity Date: | 2017/02/26 |
Reviewed by: えみんこ
It was quite busy during Golden Week, so I had to wait a bit. However, despite being a minor hotel, they helped me by bringing me close to my destination!
ゴールデンウイークの繁忙期だったのか結構待たされました。
ただマイナーなホテルにも関わらず近くまで運んでくれて助かりました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/05/03 |
| Activity Date: | 2017/04/30 |
Reviewed by: FURIYA
The flight was delayed, and on top of that, the airline changed from what I had booked, so I couldn't make it to the shuttle bus. It's disappointing. I wish there was an easier way to communicate.
飛行機が遅れ、おまけに航空会社も申し込み時と変わり、送迎バスに間に合わなかった。残念。簡単な連絡方法が欲しい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/05/02 |
| Activity Date: | 2017/04/29 |
Reviewed by: konits
とても素晴らしかったです。次回ハワイに行くときは、またこれを利用します。
It was so great .
If I will go to Hawaii next time ,I ll use this again .
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/05/02 |
| Activity Date: | 2017/04/29 |
Reviewed by: 64歳・2度目のハワイ
This was my second time using the shuttle service from the hotel to the airport. The first time, they arrived a little early, picked me up after going around Waikiki, and I arrived at the airport with plenty of time to spare. This time, they were 10 minutes late, so I was a bit anxious while waiting, but since I was the last pickup, we went straight to the airport. It seems that there can be slight delays depending on the order of pickups, but it was within the expected range, so I still believe Roberts Hawaii is reliable. I will use them again next time.
ホテルから空港までの送迎を利用するのは2回目でした。1度目は時間より少し早く迎えが来て、乗車後、ワイキキを回ってピックアップして、空港へ余裕を持って到着。今回は10分遅れたのでちょっと、ドキドキしながら、待っていましたが、私が最後のピックアップだったので空港へ直行。その時の回る順番で多少遅れることもあるようですが、想定内の遅れなので、やはりロバーツハワイは信頼出来ると思いました。次回も利用します。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/05/01 |
| Activity Date: | 2017/04/27 |
Reviewed by: 63歳・女性です
The reception at Roberts Hawaii has Japanese staff who kindly provide guidance, so it's reassuring. The drivers do not speak Japanese, but they are very professional, which makes me feel at ease. I would like to use their services again.
ロバーツハワイの受付には日本人スタッフがいて親切に案内してくれるので安心です。ドライバーは日本語は話しませんが、きちんとした人たちなのでこちらも安心です。また利用したいです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/29 |
| Activity Date: | 2017/04/24 |
Reviewed by: リンリン
They arrived right on time to pick me up, and I was driven by a kind driver. I thought it was very reasonable as transportation to the airport. I will use their services again.
時間きっかりにお迎えに来てくださり、親切なドライバーさんに送っていただきました。空港までの足としてとてもリーズナブルだと思いました。またお世話になります。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/29 |
| Activity Date: | 2017/04/03 |
Reviewed by: みー。
The shuttle service was on time, and there were enjoyable conversations on the way to the airport. It's a tour company that makes solo travelers feel safe! I will use it again next time!
時間通りに送迎があり、空港までの楽しい会話もあり、一人旅でも安心出来るツアー会社です!
次回も利用します!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/27 |
| Activity Date: | 2017/04/24 |
Reviewed by: eay
When I went down to wait at the designated time, the bus arrived as scheduled and I was guided onto it. After arriving at the airport, they kindly called my name and assisted me.
帰る時間に下に降りて待ってると指定の時間にバスが来て誘導してもらいました。
空港に到着してからも名前を呼び親切に教えてくださいました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/04/25 |
| Activity Date: | 2017/04/20 |
Reviewed by: ましゅまろ
I used this service for a round trip. Since the arrival day went smoothly, I wasn't particularly worried about the return. They arrived to pick me up five minutes before the scheduled time, and we reached the airport without any issues. It's reassuring for someone from Japan, where tipping culture doesn't exist, that the tip is included. I would like to use this service again.
往復こちらを利用しました。
到着日がスムーズだったので、帰りも特に心配していませんでした。
集合時間の5分前にはもうお迎えにきてくださっていて、
なんの問題もなく空港につきました。
チップも込みっていうのが、チップ文化のない日本人には安心です。
また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/24 |
| Activity Date: | 2017/03/31 |
Reviewed by: ましゅまろ
Upon arriving in Honolulu and picking up our luggage, we immediately saw staff members in yellow uniforms. After providing our names, we boarded the bus. Our flight was slightly delayed, so those who arrived on other flights were already on board, about ten people in total. Since our hotel was the farthest, we stopped at several hotels along the way. The boarding and alighting were smooth, and we arrived at our hotel in no time. It was very comfortable, and I would like to use this service again.
ホノルルに到着して荷物をピックアップして外に出ると
すぐに黄色い洋服のスタッフの方が立っていました。
名前を伝えるとすぐにバスへ。
私たちの便は少し遅れたため、ほかの便で到着した方たちはもう乗っていました。
だいたい10名くらい。
私たちのホテルが一番遠かったので、途中いくつかホテルにとまりました。
乗り降りもスムーズで、あっというまにホテルに到着。
とっても快適でした。また利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/04/24 |
| Activity Date: | 2017/04/07 |
Reviewed by: henri
I made a round-trip reservation since it was stated that tips were included for up to five hotels. Upon arriving in Honolulu, I quickly found the counter and was able to board the bus within 5 to 10 minutes. I also received a shell lei. Since tips were included, I didn't have to exchange money at the airport, which was convenient. For the return trip, they arrived about 5 minutes earlier than the scheduled pickup time. The bus wasn't packed with people, which was nice. I felt安心 (safe) during the transfer. I would like to request this service again next time.
立寄りホテル5ヶ所以内、チップ込とあったので往復予約。
ホノルルについて、カウンターもすぐに見つかり5分10分ですぐにバスに乗れました。貝のレイも頂きました。
チップ込なので空港で両替のしなくて良いし楽。
帰りもピックアップ時間より5分位早く来られました。
人がパンパンに乗っていないので、良い。
安心して送迎して頂きました。
次回もお願いしたいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/24 |
| Activity Date: | 2017/04/20 |
Reviewed by: Hiryu
I had some anxiety about the early morning pickup (6:20 AM), but I was relieved to find that they arrived five minutes early. There was a bit of a delay when picking up at the hotel, but it was not a problem at all. I would like to use this service again if the opportunity arises.
早朝の送迎(6:20ピックアップ)で不安はありましたが、時間の5分前には到着となり安心して利用することができました。途中のホテルでピックアップする際に時間がかかることがありましたが、全く問題なかったです。今後も機会があれば利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2017/04/23 |
| Activity Date: | 2017/03/31 |
Reviewed by: Jackie
It was exciting walking through a rain forest and also a good cardio workout. Our group had walking sticks so it was beneficial where it was a bit rocky or wet. Just take your time going up or back down and enjoy the scenery.
| Rating: | |
|---|---|
| Packages: | Manoa Valley Hike |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/23 |
| Activity Date: | 2017/04/01 |
Reviewed by: Allan
45 minute wait for transport pretty pathetic.No organisation at airport end.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2017/04/23 |
| Activity Date: | 2017/03/27 |
Reviewed by: emily
I had to return on a morning flight and was looking for various transportation services, but I couldn't find many options. This site was very helpful as it accommodated early morning flights! I was able to arrive at the airport with plenty of time to spare, so I would like to use it again!
朝の便で帰らなくてはならず、色々と送迎サービスを探していましたがなかなか見つかりませんでした。こちらのサイトでは早朝便にも対応できてとても助かりました!
時間にも余裕をもって空港に着くことができたので、また利用したいと思いました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2017/04/23 |
| Activity Date: | 2017/04/19 |
Reviewed by: eay
Before leaving Japan, I researched and made a reservation online. On the way there, a Japanese person guided us, which made me feel at ease. Since we were the only group, it was a direct trip. On the way back, they kindly informed us of where to get off, which was very helpful.
日本を経つ前にネットで調べ予約をしていました。
行きは日本人の方が誘導をしてくださり安心して乗れました。
私たち1組だけだったので直行でした。
帰りも親切に降りる場所を教えてくださり助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/22 |
| Activity Date: | 2017/04/16 |
Reviewed by: 19860905
I always use this to get from Honolulu to the city! It's easy to understand and convenient! I will use it again!
ホノルルから市街へいつも利用させていただいてます!!わかりやすいし便利です!
また利用させていただきます!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/04/22 |
| Activity Date: | 2017/03/31 |
Reviewed by: みー。
The flight was delayed, and it was more than an hour past the scheduled time, but I felt relieved because they were very kind and accommodating. Thank you very much!
飛行機が遅れて、予定時間を一時間以上過ぎていたが、とても親切に対応して頂けて安心しました。
ありがとうございました‼
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/22 |
| Activity Date: | 2017/04/19 |
Reviewed by: Sachi
Continuing from my previous experience, I used this shuttle service without any worries. The man who guided me to the shuttle bus was entertaining, and it made me forget the fatigue from the flight. I believe I was able to enjoy Hawaii to the fullest.
前回に引き続き、なんの不安もなくこちらのシャトルサービスを利用しました。
シャトルバスまで案内してくれた男性の話が面白く、飛行機での疲れも吹っ飛びました。
先行きよく、ハワイを楽しめたと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/20 |
| Activity Date: | 2017/04/12 |
Reviewed by: The Alexanders
Awesome service. The driver was waiting for us at the airport baggage claim area. Helped us with our luggage, and got us to our hotel in Waikiki in less than 30 minutes.
We will definitely use Roberts again on our next visit to Hawaii.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2017/04/18 |
| Activity Date: | 2017/04/12 |
Reviewed by: 愛知県・HT
I had a meeting scheduled for 13:55, but since no one came to pick me up, I called the company. In the end, they arrived 20 minutes late. After that, we were able to move to the hotel smoothly. I wish the meeting point at the Hawaiian Airlines baggage claim was a bit clearer.
13:55に待ち合わせになってもお迎えが来ないため、会社の方へTEL。結局来たのが20分遅れ
その後はスムーズにホテルまで移動できました。
ハワイアン航空の手荷物受取場所での待ち合わせは、もう少し分かり易くして欲しいです。
Thank you very much for using our shuttle service.
However, we sincerely apologize for not being able to provide a satisfactory service.
Upon confirming with the local operating company regarding this matter, it seems that due to delays in the arrival times of other customers and traffic conditions, we were unable to pick you up on time that day. The operating company has expressed their sincere apologies for causing you to feel uneasy about your important trip from the very beginning. We also apologize for the unclear explanation of the meeting point. Taking your feedback into account, we will strive to improve the tour page in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は送迎シャトルサービスをご利用いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきましたところ、他のお客様の到着時間の遅延や交通状況により、当日は時間通りお迎えにあがれなかったようです。催行会社より、お客様には、大切な旅が最初からご不安なお気持ちにさせてしまい誠に申し訳ございませんでした、とお詫びの言葉を預かっております。また、集合場所の説明がわかりづらかったようで誠に申し訳ございませんでした。お客様のご意見を受け、今後、ツアーページの改善に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/11 |
Reviewed by: くるころるんるん
The accommodation was a small hotel, but I chose to use their service because they offered to pick me up right in front of the hotel. The pickup time was as scheduled. When I traveled to Honolulu before, I hadn't booked a shuttle from Honolulu to the airport for my return trip, and when I tried to call a taxi on the day of departure, it was during rush hour, so I couldn't find a taxi right away and felt very anxious. Therefore, I made sure to book in advance for this trip. Unlike in Japan, it seems that you can't always catch a taxi in Honolulu.
宿泊先が小さなホテルでしたが、ホテルの前までピックアップしに来てくれるということでしたので利用しました。ピックアップ時間も予定どおりでした。以前ホノルルに旅行したとき、帰りのホノルルから空港までの送迎を予約しておらず、当日タクシーを呼ぼうとしたら渋滞する時間だったため、すぐにタクシーが見つからずとても焦ったことがあったので、今回の旅でははあらかじめ予約しておきました。ホノルルでは日本と違っていつでもタクシーが捕まるわけでないらしいので。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/14 |
Reviewed by: くるころるんるん
Other shuttle services only picked up from large hotels, but this one offered direct service to smaller hotels, so I decided to use it. The reception counter at Honolulu Airport was right next to the airport exit, making it easy to find. Additionally, the staff who assisted me were Japanese.
他の送迎サービスは大きなホテルでないと送ってもらえなかったのですが、こちらは小さなホテルでも直接ホテルまで送ってもらえるということだったので利用しました。ホノルル空港の受付カウンターは空港出口を出たすぐ隣でわかりやすかったです。また受け付けてくれたのは日本人のスタッフでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/04/17 |
| Activity Date: | 2017/04/10 |
Reviewed by: 19860905
It was very good and easy to understand. I have used it many times, and I will use it again.
わかりやすくてとても良かったです(^^)
何回も使わせていただいてますがまた利用させていただきます(^ ^)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/04/15 |
| Activity Date: | 2017/03/25 |
Tips and suggestions
Reply from activity provider
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Warm Aloha,
Thank you very much for taking the time to post about your experience.
Your feedback has been shared with the activity provider, Roberts Hawaii, to better serve future guests.
Mahalo Nui Loa,
VELTRA Customer Support