Reviewed by: shizu
I couldn't find the pickup location for my car at the HOKULANI Hotel in Waikiki, but I quickly figured it out when I spotted the Roberts vehicle and the driver came towards the lobby. Although we couldn't communicate verbally, they were very kind and it was a great help.
ワイキキのHOKULANI ホテルでお車の迎え場所がわからなかったのですが、ロバーツの車が見つかったのと運転手さんがこちらのロビーに向かってきてくれたのですぐわかりました。
言葉は通じませんが親切なので助かりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/04/22 |
| Activity Date: | 2016/10/16 |
Reviewed by: 匿名希望
I contacted them because they hadn't arrived by the scheduled time, and I was told that there were eight other people waiting. In the end, they were 45 minutes late. It was just in time for check-in. Please arrange for an earlier pickup next time.
時間になっても来ないので連絡したら、ほかに8名お待ちですと言われました。結局45分遅れ。ぎりぎりチェックインでした。もう少し早めのお迎えで調整お願いします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/04/19 |
| Activity Date: | 2018/04/09 |
Reviewed by: 匿名希望
The flight was delayed by about 45 minutes, but I was welcomed. Since I didn't rent a car, the 40-minute ride was very helpful. Thank you again.
飛行機が45分ほど遅れましたが迎えていただけました。
レンタカーを借りませんでしたので、40分ほどの送りは大変たすかりました。また宜しくお願いします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/04/19 |
| Activity Date: | 2018/04/09 |
Reviewed by: のぼた
There is a pickup location right outside the airport, which is convenient. I brought a printed reservation form, so the staff was able to understand everything quickly, which was great.
空港をで出てすぐのところにピックアップロケーションがあるので便利。
予約表を印刷して持参したので、係の方もすぐ把握していただけて良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/04/17 |
| Activity Date: | 2018/04/11 |
Reviewed by: あおたん
The staff was very kind.
I thought the shuttle service was almost on time and wonderful.
Everything from the reservation to the shuttle was smooth, and I will definitely use it again next time.
スタッフはとても親切
送迎時間はほぼ時間どおりで素晴らしいと思いました。
予約から送迎までとにかくスムーズで絶対次回も利用します。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/04/11 |
| Activity Date: | 2018/04/03 |
Reviewed by: あおたん
The staff was very kind.
I thought the shuttle service was almost on time and wonderful.
Everything from the reservation to the shuttle was smooth, and I will definitely use it again next time.
スタッフはとても親切
送迎時間はほぼ時間どおりで素晴らしいと思いました。
予約から送迎までとにかくスムーズで絶対次回も利用します。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/04/11 |
| Activity Date: | 2018/04/08 |
Reviewed by: mahalo_hawaii
When entering Waikiki from the highway, there is usually quite a bit of traffic, but it seems I took a different exit this time and was able to drive smoothly through the city without feeling stressed by traffic, arriving without any issues.
ハイウェイからワイキキ市内に入るときいつもかなりの渋滞に
なるのですがいつもと違う出口で出たようで市内をスイスイ走り
渋滞でストレスを感じることもなく順調に到着しました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/04/11 |
| Activity Date: | 2017/05/08 |
Reviewed by: mahalo_hawaii
I used this service to go from Maui to Waikiki. The meeting place was not far from Hawaiian Airlines, and we arrived at the hotel smoothly. They always give us shell leis, but it seems we have to wear them around our necks to distinguish ourselves from other customers, which is a bit embarrassing (laughs).
マウイ島からワイキキに行く際に利用しました。集合場所はハワイアン航空からも遠くなくホテルへも順調に到着しました。いつも貝殻のレイをくれる
のですが他のお客様との見分けのためらしく首からかけなくてはいけない
のが少し恥ずかしいです(笑)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/04/11 |
| Activity Date: | 2017/10/31 |
Reviewed by: mahalo_hawaii
I always ask Roberts for transportation in Hawaii, but this time they arrived about an hour late. I called the office several times but couldn't get through, which made me very anxious. Even though Roberts' car came to the hotel multiple times, when I explained the situation to the driver, I was coldly told that the passengers for each car were already decided. I've been to Hawaii 1-2 times a year, but this was my first experience like this. I'm glad I made it in time, but after arriving at the airport, I had to rush through the procedures and didn't have time to look at the things I wanted to buy at the airport, which made it a terrible trip.
ハワイでの送迎はいつもロバーツにお願いしているのですが
今回は迎えの時間より1時間位遅刻してきて何度もオフィスに
電話してもつながらず大変不安な気持ちでした。ロバーツの
車が何度もホテルに来ていたのにドライバーに事情を話しても
車ごとに乗せる人が決まっているからと言って冷たくあしらわ
れました。毎年1-2回はハワイに行きますがこういう経験は初めて
です。間に合ったから良かったですが空港に着いた後も大急ぎ
で手続きしなくてはならず空港で買おうと思っていたものも見る
時間なく最悪な旅行になってしまいました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/04/11 |
| Activity Date: | 2017/11/03 |
Reviewed by: HIRAYAMAばぁばぁあⅡ
Roberts Hawaii has courteous staff.
The shuttle service was reliable and hardly ever late, which made me feel at ease.
I definitely want to use it again next time.
ロバーツハワイ はスタッフが丁寧
送迎時間もほぼ遅れることなく安心して利用できました。
是非次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/04/10 |
| Activity Date: | 2018/04/06 |
Reviewed by: HIRAYAMAばぁばぁあⅡ
Roberts Hawaii has polite staff.
The shuttle service was reliable and almost never late, which made me feel at ease.
I definitely want to use it again next time.
ロバーツハワイ はスタッフが丁寧
送迎時間もほぼ遅れることなく安心して利用できました。
是非次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/04/10 |
| Activity Date: | 2018/04/08 |
Reviewed by: マタウ
After picking up your luggage and exiting through the group exit on the left, you will immediately see the counter, which is easy to find. Once you hand over your voucher, they will guide you to the bus right away. You will depart soon and arrive at your hotel easily.
手荷物を受け取り左手にある団体出口を出るとすぐにカウンターがあり誰でもわかります。バウチャーを渡すとすぐにバスへ案内してくれます。すぐに出発し簡単にホテルへ到着です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/04/08 |
| Activity Date: | 2018/03/27 |
Reviewed by: 白木さんのちゅん君
I was instructed to wait in front of the Hilton nearby instead of the hotel where I was staying. I waited for about 20 minutes before the scheduled time, but even 20 minutes past the time, the bus did not arrive. The Hilton bellboy, seeing my situation, contacted them and was told they didn't know when it would come. He arranged for me to wait in the hotel lobby instead of in direct sunlight. In the end, I was able to board a bus that was 35 minutes late (probably unexpected), but I believe this was a result of poor communication. However, the staff at the Hilton were very kind.
滞在したホテルの前ではなく近所のヒルトンの前で待つように指示があり、約束時間の20分前から待っていたのに時間を20分過ぎてもバスは来ず、見かねたヒルトンのベルボーイが連絡をしてくれたところ何時来るか分からないとの回答だったそうで、直射日光にさらされる場所からホテルのロビーで待つようにアレンジしてくれました。 結局35分遅れの便(多分計画外)に乗車できましたが、これは連絡の不行き届きの結果だと思われます。 でもヒルトンの人は親切でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/04/08 |
| Activity Date: | 2018/04/06 |
Reviewed by: 白木さんのちゅん君
My flight from Maui was delayed by more than 30 minutes, but when I arrived at the baggage claim area, I was relieved to hear my name being called. I had been told that I couldn't be dropped off in front of the hotel, but thanks to the driver's kindness, I was able to get dropped off right in front, which I really appreciated.
マウイ島からの便が30分以上遅れたのですが、荷物受取の場所に行くと、私の名前を呼ぶ声が聞こえて安心しました。 ホテルの前では降車できないと言われてましたが、運転手の好意で目の前で降ろしてもらい有難かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/04/08 |
| Activity Date: | 2018/04/02 |
Reviewed by: はなくそ
I was disappointed that I couldn't stop in front of the hotel and ended up passing it. I don't have a good sense of direction and can't speak English, so that was a bit frustrating. However, I think it's better than taking a bad taxi.
ホテルの前で 停まって貰えず 行きすぎて 止まりました。
土地勘も 英語も話せないので 少しがっかりしました
でも 下手なタクシー乗るより いいと思います
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/04/08 |
| Activity Date: | 2018/03/13 |
Reviewed by: AMG
There was no waiting time, and everything went very smoothly. The bus driver provided a city tour guide until we reached the hotel. I would like to use this service again.
待ち時間もなく大変スムーズでした。ほてるまでバスの運転手さ市内の観光ガイドをしてくれました。又、 利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/03/31 |
| Activity Date: | 2018/03/28 |
Reviewed by: プー太郎
Both the outbound and return transfers were smooth and without any issues. The drivers were very nice people, which was great. I would like to use this service again.
行きも帰りも問題なくスムーズに送迎してもらいました。運転手の方もとても良い人たちで凄く良かったです。また利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/03/31 |
| Activity Date: | 2018/03/28 |
Reviewed by: Eri
I was nervous about the early morning flight pickup in front of the hotel, but even though there was a delay, they managed to pick me up safely, and I arrived at the airport with plenty of time to spare!
早朝便でホテルの前で来るかドキドキしてましたが…遅れたもののピックアップは無事してもらえ余裕で空港に着けました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/03/28 |
| Activity Date: | 2018/03/09 |
Reviewed by: nick
was met at the airport upon landing and getting baggage. led to bus and dropped off at my hotel check-in area.
| Rating: | |
|---|---|
| Packages: | [One Way] Private X Service (Cadillac XTS or Similar) [up to 2 passengers] |
| Attended as: | Couples |
| Posted on: | 2018/03/25 |
| Activity Date: | 2018/03/01 |
Reviewed by: ハワイ大好き
The shuttle service visits multiple locations, which can lead to some time loss, but I chose Roberts because they limit it to a maximum of five stops. It ended up going in circles around Waikiki, which has many one-way streets, but I treated it as a sightseeing ride. Since I wasn't in a hurry to arrive at the hotel, the time loss didn't bother me. The shuttle wasn't full, so I was able to ride comfortably. The check-in process was straightforward, and I felt secure using the service.
シャトルサービスは複数軒回るので、時間のロスがある、というデメリットですが、ロバーツはMAX5軒までということで選択しました。
一方通行の多いワイキキ内をくるくる回る形になりましたが、車窓見学というつもりで乗車していました。
ホテル到着を急いではいなかったので、時間のロスは気になりませんでした。
満席でもなく、ゆったりと乗車できました。
受付も判りやすく、安心して利用できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/03/25 |
| Activity Date: | 2018/03/18 |
Reviewed by: tomo
The hotel staff confirmed everything, so I wasn't worried, but we arrived 20 minutes late even though there were no passengers in front of us.
ホテルの人が確認してくれたので不安はなかったが、私達の前に乗客がいるわけでもないのに20分遅れて来た。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/24 |
| Activity Date: | 2018/03/02 |
Reviewed by: nok
There was no Japanese staff, but the driver was a nice person, which was great! They also accommodated the total charter flight, and it was good including the tip!
日本語スタッフはいませんでしたが、ドライバーさんも感じの良い方でよかったです!
総チョアフライトにも対応していてチップ込みでよかったです!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/03/22 |
| Activity Date: | 2018/03/10 |
Reviewed by: ハワイ好き
I used this service to get to the hotel from the airport, and the shuttle bus stop was close by, so I found it easily. It was also helpful that there was someone to guide us in the arrival lobby.
空港でホテルに行く際に利用しましたが空港から送迎バスの乗り場が近く
すぐにわかりました。到着ロビーに案内してくれる人がいたこともわかりやすかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/03/21 |
| Activity Date: | 2017/07/11 |
Reviewed by: ハワイ好き
I made a round-trip transfer reservation from Honolulu Airport to the hotel in advance from Japan, and I was relieved that they were punctual, especially on the return day when I was concerned about the flight time.
日本から事前に申し込みしてホノルル空港からホテルまでの往復送迎でしたが
時間に正確で特に飛行機の時間が気になる帰国の日にも時刻どおりに迎えがきて安心しました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/03/21 |
| Activity Date: | 2017/07/15 |
Reviewed by: みあん
I always use this service, and they always respond politely. Many of the staff are cheerful, which makes me feel the happiness of being in Hawaii. It's a very convenient shuttle bus.
いつも利用していますが、いつも丁寧に対応していただき、またスタッフの方も明るい方が多く、ハワイに来た幸せを感じられます。とても便利なシャトルバスです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/03/21 |
| Activity Date: | 2018/03/10 |
Reviewed by: Paul
The driver was on time, courteous and helpful. Great service.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2018/03/19 |
| Activity Date: | 2018/02/26 |
Reviewed by: うさみ
The pickup location is clearly indicated within the airport, making it easy to find, and the pickup process is smooth. The rates are also very affordable, including tips. You can use this service with peace of mind.
乗車場所は空港内から表示があるのでわかりやすく、ピックアップもスムーズ。料金もチップ込みで格安。安心して利用できる。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/03/18 |
| Activity Date: | 2018/02/19 |
Reviewed by: Hanaé
The service during the transfer from the airport was great, so I requested it again for my return. I was surprised when they arrived even earlier than scheduled, with a precision that felt just like Japan. I was very satisfied with the price and service, so I gave the driver a little extra, even though it was already included in the tip. All the drivers and local staff provided wonderful service, making my stay comfortable until the very end. While these may seem like small things, I definitely want to use Roberts again in the future.
空港からの移動で対応もよかったので帰りも頼みました。
時間より前にお迎えにきてもらい、まるで日本みたいな正確さでびっくりしました。
この価格とサービスに大満足でしたので、チップ込みでしたがドライバーさんに多少渡しました。
どのドライバーさんや現地手配のスタッフの方もすばらしい対応なので、滞在最後まで気持ちがよくいられます。こういうことは小さいことですが、今後もロバーツさんを利用したいとおもいます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/03/15 |
| Activity Date: | 2017/07/15 |
Reviewed by: かこさん
The affordable shuttle service was really helpful. They delivered us efficiently both to and from our destination. I will use it again next time.
格安送迎シャトルは本当に助かります。 行きも帰りも手際よく届けていただきました。 次回も利用させていただきます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/03/12 |
| Activity Date: | 2018/03/09 |
Reviewed by: ピーター
I booked a one-way shuttle service from the hotel to the airport in Japan. Despite the reasonable price, the driver's service on the day was courteous, and there were no delays, which was great. I would like to use it again.
ホテルから空港までの片道の送迎シャトルサービスを日本で予約してりようしました。リーズナブルな価格にもかかわらず、ドライバーの当日の対応が丁寧で、時間の遅れもなくよかったです。また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/03/11 |
| Activity Date: | 2017/09/30 |
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