Reviewed by: ハワイ好き
The car didn't arrive even 10 minutes past the scheduled pickup time. When I tried to borrow a phone from the hotel porter, he said, "It's Hawaii time..." and I waited another 10 minutes. However, the car still didn't come. The porter, who was watching the situation, made an angry phone call, and the car arrived in just under 10 minutes, taking us straight to the airport. There were only my family and I as passengers. I don't know the details, but they really came through for us at the last minute. There were no issues with the flight departure time.
迎えの時間を10分過ぎても車が来ない。
ホテルのポーターに電話を借りようとしたら
「ハワイ時間だから・・・」と言われ10分待つ。
しかし来ない。
状況を見ていたポーターが怒りの電話を掛けてくれ
10分弱で車が来て、そのまま空港へ直行。
乗客は私たち家族のみ。
詳細は分かりませんが、最後の最後にやってくれました。
飛行機の出発時間には、何ら問題はありませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/05/25 |
| Activity Date: | 2018/05/06 |
Reviewed by: ハワイ好き
I was a little anxious since my arrival was via the island's internal flight, but a woman wearing a shirt with "Roberts" on it was there. When I said my name, she guided me to the shuttle bus. I arrived at the hotel without any waiting time. It's very convenient. The staff is friendly.
到着が島内線だったのでチョット不安でしたが
ロバーツのシャツを着た女性の方がいらっしゃって
名前を言ったらシャトルバスまで案内をしてくれました。
待ち時間もなくホテルに到着。
すごく便利です。
スタッフの方はフレンドリーです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/05/25 |
| Activity Date: | 2018/05/01 |
Reviewed by: honey007
On the day, there were three groups of customers who seemed to have made reservations. After being guided to the car, we waited for a while, and then several more groups of customers who seemed to have made same-day applications boarded. We arrived at the hotel after visiting several hotels in Waikiki (excluding SPG). It took about an hour. I was disappointed because I thought I had signed up based on reviews that said we would arrive quickly since we would only be visiting SPG hotels. Was my application incorrect?
当日、予約をしていたと思われるお客が3組。
車に案内されてからしばらく待たされて、当日申込みと思われるお客がさらに数組乗車。
ワイキキのホテル(SPG以外)を数か所巡ってからホテルに到着。
1時間位かかりました。
SPGホテルだけを回るので早く到着できます、という口コミを見て申し込んだつもりだったので、がっかりしています。
私の申し込みが間違っていたのでしょうか。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/25 |
| Activity Date: | 2018/05/19 |
Reviewed by: Ribe
They were really kind and went out of their way to greet me even in the early morning. The female driver was also very friendly and taught me a lot. Since it was my first trip, I can't express how much their smiles helped me. I would like to ask for their help again. I am grateful. God bless you!
本当に親切で早朝にもかかわらず、わざわざ出迎えてくださいました。
運転手の女性の方もとても親しく色々教えてくださいました。
はじめての旅でしたので、どんなにか彼らの笑顔に助けられたかわかりません。またお願いします。感謝してます。God Bless you!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/23 |
| Activity Date: | 2018/05/22 |
Reviewed by: だいさん
When I arrived in Hawaii, the staff was there to guide me, but I had to wait for an hour and the driving was rough. However, I will use this service again next time; the people were nice. Thank you.
ハワイに到着したら直ぐ係員いて案内してくれたのですが1時間待たされ運転も荒かったです。でも次回も利用させて頂きます、人はいい人でした。ありがとうございます
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2018/05/23 |
| Activity Date: | 2018/05/21 |
Reviewed by: まいちゃん
My flight arrived from the Big Island after 10 PM. I was turned away by other companies due to the late hour, and I was referred to this service. Since it was late at night, I was really worried if someone would actually come, but as promised, I found someone in a yellow or green aloha shirt who introduced themselves and safely delivered me to my hotel, which was a relief. I was told that they wouldn't display a name or call out, so I wished they would at least stand in a noticeable spot. I had to search quite a bit for the person in the aloha shirt...
ハワイ島からの到着便が22時過ぎでした。
他社から時間外、という事で送迎を断られてしまい、こちらを紹介して頂きました。
夜中という事もあり、本当に来てもらえるのか不安でしたが約束通り、黄色、又は緑色のアロハシャツのかたを見つけ、名乗り出て無事にホテルまで届けて頂き、安心しました。
名前を掲示したり、呼んだりする事はないという事なので、せめて分かりやすいところに立っていて欲しかったです。
ご担当のアロハシャツの方をかなり探しました…
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2018/05/22 |
| Activity Date: | 2018/05/12 |
Reviewed by: ワイキキガール
The difference in cost compared to a taxi was about $10, and I had to wait for over 30 minutes in the heat, so I didn't think it was very cost-effective.
タクシーとの差額も10ドル程でしたし、暑い中30分以上待たされたので、あまりコスパが良いとは思えませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/20 |
| Activity Date: | 2018/05/17 |
Reviewed by: ビッグ
Since it had been a while since my last visit to Honolulu, I decided to relax and not rent a car, so I used the shuttle bus for the first time. It's convenient as it takes you right to the hotel!
久々のホノルルだったので
レンタカーは借りずのんびりステイと思い
初めてのシャトルバスを利用
ホテル前まで着くので便利❗
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/20 |
| Activity Date: | 2018/04/26 |
Reviewed by: ニモ大好き
I used the airport and hotel transfer service for the first time, and it was punctual. I didn't have any particular concerns, so I would like to use it again.
空港とホテルの送迎で、初めて利用しましたが、時間に正確でした。特に不安もなかったので、また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/05/20 |
| Activity Date: | 2018/04/23 |
Reviewed by: マロン
I have used this service several times before, but this time was particularly good. The bus arrived a little before the meeting time, and the guidance was polite. What stood out the most was that the driver was committed to safe driving. I had thought that it was normal for shuttle bus drivers in Hawaii to drive roughly, but this driver was a model of safe driving.
今までにも何回か利用させていただいてますが、今回は特に良かったです。
バスは集合時間より少し前に到着し、案内も丁寧でした。なにより良かったのは、ドライバーが安全運転に徹していたことです。ハワイの送迎バスドライバーは運転が荒っぽくて当たり前と思っていましたが、今回のドライバーさんは、安全運転の見本のような方でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/05/20 |
| Activity Date: | 2018/04/23 |
Reviewed by: 五条桂
The car arrived just in time. All four groups of customers were Japanese. The price was affordable and the service was comfortable. I will use it again. Thank you.
ジャストタイムで車が来ました。4組のお客さんは全員日本人でした。お値段も安く快適です。また利用します。ありがとうございました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/19 |
| Activity Date: | 2018/05/16 |
Reviewed by: みるき
On the way back, we had a driver who spoke Japanese. It seemed that he originally lived in Japan, so we were able to talk a lot about Japan and Hawaii. It was a very relaxing time at the end. The driving was very careful, and he arrived right on time for the pick-up. It was a great help.
帰りは日本語話せるドライバーさんでした。
もともと日本にお住まいだったようで日本のことやハワイの事たくさんお話ができました。
最後にほっとできる時間でした。
運転もとても丁寧で、時間きっかりにお迎えに来てくださいました。
とても助かりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/19 |
| Activity Date: | 2018/05/14 |
Reviewed by: cocom
The welcoming guide was polite and great. They discussed the schedule in advance, explaining how much time it would take and which hotels we would be visiting.
迎えのガイドさんが丁寧で良かったです。
スケジュールも先に話してくれて、このくらい時間掛かりますとか、こことここのホテルによりますとか,確りしていました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/18 |
| Activity Date: | 2018/05/13 |
Reviewed by: cocom
The driver was safe and it was good. Since we took a different route from the airport to Waikiki, we were able to see some nice scenery.
ドライバーさん安全運転で、良かったです、空港からワイキキに来る時と、
違うルートを、通ったのでそれなりに、景色が見られました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/05/18 |
| Activity Date: | 2018/05/16 |
Reviewed by: なべべ
I forgot my smartphone on the plane at the airport, which caused a delay. I was worried I wouldn't make it to the bus and considered taking a taxi. However, since several buses were departing regularly, I was able to catch one. There were staff members who spoke Japanese, which made everything very smooth.
The bus from the hotel to the airport was over 10 minutes late, which made me anxious, but it eventually arrived, so I felt relieved.
However, there was one issue. When loading the suitcases, I was asked about the airline. The way they asked was by saying, "Japan? Korea? China?" I misunderstood and thought they were asking about my home country, so I replied "Japan." However, it seemed they were actually referring to Japanese airlines like ANA or JAL. I didn't connect "Japan" with the airline, but my husband realized they were asking about the airline and was able to say "United," so it was fine.
Other passengers who were with us made the same misunderstanding, and their luggage ended up being dropped off at the Japanese airline's area, leading to a situation where they found their luggage missing later. I believe there is an issue with how the driver asked the question.
空港について機内にスマホを忘れてしまい、時間のロスがありました。バスに間に合わないと思いタクシーでいこうかと思っていました。が、バスは何本も随時でていたため、乗ることかできました。日本語が話せるスタッフの方もおられとてもスムーズでした。
ホテルから空港のバスは10分以上遅れてきたので不安になりましたが、遅れてではありますが来たので安心しました。
ただ問題が一つ。スーツケースを積む際、航空会社を聞かれます。その聞き方が『ジャパン?コリア?チャイナ?』と国の名前を言われました。
私は、航空会社を聞かれているとわからず帰る国を聞かれると思い勘違いをして『ジャパン』と言いました。
しかし、彼の言っているジャパンはANAやJALの日本の航空会社かということだったようです。
ジャパン=日本の航空会社とピンときませんでしたが、夫が航空会社を聞いているとわかり『ユナイテッド』と伝えることができたので大丈夫でした。
私たちと乗っていた他のお客さんは、同じ勘違いをしてしまい、荷物が日本の航空会社のところでおろされてしまい、その後降りた所で荷物がないという事態になっていました。
ドライバーさんの聞き方に問題があると思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2018/05/17 |
| Activity Date: | 2018/05/06 |
Reviewed by: にほんじん
There was a staff member who spoke Japanese, but the driver who guided us afterward spoke English. It seems there was a misunderstanding about the hotel we were going to, and it took quite a while before we could get on the bus...
日本語が出来るスタッフさんは居ましたが、その後案内してくれたドライバーさんが英語でした。どうやら行くホテルを聞き間違えられていたようで、バスに乗るまでに結構時間がかかりました…
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/15 |
| Activity Date: | 2018/04/21 |
Reviewed by: aqua
I used it for a round trip. Although I waited a bit from the airport, on the way back, the car arrived earlier than the pickup time, and I was able to get to the airport smoothly. It was very convenient.
往復利用しました。
空港からは少し待ったものの
帰りはピックアップタイムより早めに車が来てスイスイ空港まで行く事ができました。
とても便利でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/05/15 |
| Activity Date: | 2018/05/10 |
Reviewed by: ロイパパ
Since it was just before Golden Week, there were only four groups boarding, and there was almost no waiting time. Aside from the fact that the reception area was a bit hard to find, I was quite satisfied.
ゴールデンウィーク前でしたので、乗車も4組と空いていて待ち時間もほとんどありませんでした。受付場所が分かりにくかったところを除けば、十分満足できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/14 |
| Activity Date: | 2018/04/20 |
Reviewed by: ミクちゃんパパ
This was my first time at the hotel, so I confirmed the meeting place. However, since there were many people waiting, I was wondering what would happen. But they called out names loudly, so I raised my hand and responded. It was very helpful.
今回初めてのホテルでしたので集合場所の確認はしました。
しかし、たくさんの人が待っていたのでどうなるか?と思っていましたが、
ちゃんと大きな声で名前を呼んでくれたので、こちらも手を上げて答えました。助かります。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/05/14 |
| Activity Date: | 2018/05/11 |
Reviewed by: もぐちゃん
The airplane arrived about 30 minutes late, but when I went to the designated area, the staff quickly checked me in and asked me to come over while carrying my suitcase. There was already a car there, and they were loading luggage into the trunk. Our turn came up quickly, and after confirming the hotel name, we got on. I thought it might not leave until it was full, but it departed in about five minutes. Looking over, I saw a long line at the taxi stand. I talked with my companion about how we were glad we took the bus. It was very smooth getting to the hotel, and I was very pleased.
飛行機が30分ほど遅れて到着しましたが
指定の場所へ行ったら、係の人がすぐ受付をしてくれ
こちらに来てくださいと、スーツケースを持って移動しました。
すでに車がいて前の方の荷物を荷台に入れていました、自分たちの番がすぐに来てホテル名を確認して乗車しました、いっぱいになるまで発車しないのかなと思っていたらものの5分ぐらいで出発しました。
横を見るとタクシー乗り場は長蛇の列でした
バスにしてよかったねと、同行者とはなしました。
スムーズにホテルまで行けて大変良かったです
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2018/05/14 |
| Activity Date: | 2018/04/26 |
Reviewed by: ミクちゃんパパ
Since it was a domestic flight from the Big Island to Oahu, I was a bit anxious because it wasn't the international flight exit, but I quickly recognized the representative from Roberts Hawaii who was holding a sign with my name.
ハワイ島からオアフ島の移動でしたので国内線です。国際線の出口ではないのでちょっと不安でしたが、「ロバーツハワイ」の担当者が名前を書いた紙を持っていたのですぐ分かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/13 |
| Activity Date: | 2018/05/08 |
Reviewed by: ノリータ
On the day of my return, I was quite anxious about getting to the airport, considering check-in times and drop-off, but having a specified time was reassuring. I was able to leave my luggage at the hotel until the shuttle time, which allowed for one last stroll. Thank you for everything!
帰国日の空港行は、チェックイン時間の逆算や降車など、なにかと不安ですが、時間指定があり安心でした。
送迎の時間まで、ホテルに荷物を預け、最後の散歩も可能です。
お世話になりました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/05/13 |
| Activity Date: | 2018/05/11 |
Reviewed by: piko
There were no issues, and I was waited for at the airport and taken to the hotel. All the other guests were American.
問題なく 空港で待っていただいていて ホテルに送っていただきました。
他のお客さんは全員アメリカ人でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/05/06 |
Reviewed by: nao
I was torn between a flat-rate taxi and using Veltra for the return trip. Since it was in America, I guess it's to be expected, but I felt that the handling of the luggage was a bit rough. We were the only Japanese people there. Next time, I think I'll opt for the flat-rate taxi for both trips. The prices were almost the same.
定額制タクシーと迷って、行きは定額制タクシー帰りはveltraさんにお願いしました。
アメリカなので仕方がないのでしょうが、荷物の扱いが少し乱暴に感じました。日本人は我々だけでした。次回は往復で定額制タクシーに頼もうかと思っています。料金はほぼ同じでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/05/11 |
Reviewed by: PON
Last year when I went to Hawaii, I used another company's shuttle service, but there were delays with the arrival flights from Japan, and the line at the reception didn't move at all, so I ended up waiting a long time. This year, I decided to switch to Roberts. The check-in and shuttle service were smooth, and I arrived at the hotel earlier than I expected, which was great. I think I will use them again next time.
昨年ハワイに行ったとき他社送迎利用したのだが日本からの到着便が遅延などで重なったのでたまたまかもしれないが受付の列もまったく進まず凄く待たされたので、今年はロバーツに変更してみた。受付・送迎もスムーズで思っていたより早くホテルに着き良かったと思います。次回も利用すると思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/04/29 |
Reviewed by: hiro
I was worried about the pickup location at Waikiki Airport from the Big Island, but there was a Roberts Hawaii counter in front of the turntable, and the staff quickly checked the list for me, which made me feel at ease while waiting.
ハワイ島からのワイキキ空港でピックアップ場所が不安でしたが、ターンテーブルの前にロバーツハワイのカウンターがあり、またスタッフの方がリストをすぐにチェックして下さり安心して待機できました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/04/29 |
Reviewed by: 9687
You can have up to 5 drop-off locations for one vehicle! Since it was said that you wouldn't need to go around to multiple hotels, I booked this transfer even though it was a bit pricey.
It seems they arrived at my hotel 10 minutes later than scheduled, and I was the first to be picked up, so I was happy thinking it was a private transfer. However, to my surprise, instead of 5 locations, we stopped at nearly 10 hotels (I counted while trying to remember, so it might have been 9?). Despite the roads being clear and no traffic, it took 1 hour and 10 minutes to finally arrive at the airport.
Was it really not limited to 5 locations? Is this false advertising? In hindsight, I would have preferred the cheaper option.
1台の送迎先は5ヵ所まで!何ヵ所もホテルを回る必要がないにでスムーズな送迎が可能と有ったので、こちらの送迎は割高ですが予約しました。
私のホテルには予定より10分遅れで一番に迎えに来たみたいで最初に乗り込み、貸しきりかと喜ぶのもつかの間
5ヵ所どころか10ヵ所近くのホテルを回り(余りにホテルを経由するので記憶をたどり数えたので9ヵ所だったかも?)渋滞でもなく道も空いてたにもかかわらず
1時間10分かかってやっと空港に到着、
5ヵ所までじゃなかったのか?
誇大広告?
こんなことなら割安の方がましです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/11 |
| Activity Date: | 2018/05/09 |
Reviewed by: 匿名希望
The shuttle I usually use didn't stop at the place I was staying, so it was my first time using Roberts. The driver was very kind, which was great.
いつも利用してるシャトルが宿泊してた場所に止まらなかったため、初のロバーツでした。親切な運転手さんでよかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/10 |
| Activity Date: | 2018/05/07 |
Reviewed by: 匿名希望
The pickup to the hotel was earlier than I expected, which left me with a long wait at the airport. I think it's better to have an early pickup rather than risk being late in case of any irregularities, so I guess it's just how it is...
I will definitely use this service again for a more comfortable travel experience next time.
ホテルへの迎えが思ったより早く、空港での待ち時間が長く時間をもてあましました。時間ぎりぎりの迎えよりは、何かのイレギュラーがあった場合の事を考えての事だと思いますので、まあまあこんなものかなと、、、
次回も大変楽に移動できるので利用します
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2018/05/09 |
| Activity Date: | 2018/05/06 |
Reviewed by: nio
The pickup for my return was more than 10 minutes late, and since the reservation confirmation stated to "please contact us" in such cases, I was quite anxious about whether I should reach out. I was asked for the name of the airline I was using for my return, and they dropped me off in front of the check-in counter for "domestic" flights instead of "international." There were many people, and it took a considerable amount of time to complete the procedures, which made me anxious again. Looking back, there wasn't really any time to spare before the flight departure. (I arrived at the airport just under two hours before departure, and check-in and immigration took quite a bit of time; if I had hesitated even a little, it would have been critical.)
帰りの迎えが10分以上遅れてきて、そういった場合は「連絡をしてください」と予約確認票にあったので連絡すべきか、結構焦りました。帰りの利用航空会社名を聞かれ、その前で降ろしてくれたんですが、「インターナショナル」ではなく「アメリカ国内」用のチェックインカウンター前で、人も多く手続完了するのに時間が掛かり、またまた焦りました。飛行機の出発まで、思えば時間的な余裕などなかったです。(空港着いたのが出発約2時間弱前、チェックイン、出国審査など結構時間がかかり、ちょっと迷ってたら命とりぐらいの時間でした)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2018/05/09 |
| Activity Date: | 2018/05/04 |
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