Reviewed by: モカちゃん
The driver kept talking non-stop, and it was quite annoying. While I appreciated the sightseeing information, I wish it had been more moderate. I think it would have been much better if they had played some Hawaiian music instead.
ドライバーがずっとしゃべり続けていてうんざりしました。観光案内をしていただいてもいましたがほどほどにしてほしい。ハワイアンでも流してくれたほうかずっと良いと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/06/29 |
| Activity Date: | 2019/06/21 |
Reviewed by: ミクちゃんパパ
It's always the case, but the way back feels lonely. I wonder when I will be able to come again while I'm in the car. I will use Mr. Roberts' car again.
いつもなのですが、帰り道はさみしくなりますね~
今度いつ来られるだろうかと車中で考えます。
ロバーツさんの車、また利用します。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/28 |
| Activity Date: | 2018/12/15 |
Reviewed by: ミクちゃんパパ
There is no problem with mixed deliveries with foreigners, but when getting off, foreigners give tips. It felt a bit awkward, so I also gave a tip, but it shouldn't really be necessary, right? Foreigners should know that tips are included when they apply.
海外の方と混送は問題は無いのですが、下車の時、外人の方はチップを
渡すんです。なんとなく気まずいので私もチップを渡しましたが、本当はいらないはずですよね?外人も申し込みの時チップ込みと分かっているはず。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/06/28 |
| Activity Date: | 2018/12/12 |
Reviewed by: ミクちゃんパパ
When we arrived on the domestic flight (from Hawaii Island to Oahu) last time, I was walking towards the international terminal when I found a staff member from Roberts. They checked on their tablet, and I was able to board safely. This time, I was careful to look for the staff, and I immediately recognized them because they were holding a sketchbook with names written on it.
We were the only Japanese passengers on the domestic flight, and the Roberts vehicle had only foreign passengers besides us. There is still some anxiety, so having the name card is very helpful.
前回国内線(ハワイ島からオアフ島)で到着したときに誰もいない状態で国際線の方まで歩いていたら、ロバーツのスタッフさんがいたのでタブレットで確認してもらい無事乗車できたので、今回は注意してスタッフさんを探していたらスケッチブックに名前を書いて持っていたのですぐ分かりました。
国内線の日本人の乗客は私達夫婦だけで、ロバーツさんの車も私達以外は外国の方でした。やはり不安はありますので名前のカードは助かります。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/06/28 |
Reviewed by: MARINA
The shuttle arrived almost on time, and although it made a few stops along the way, I was smoothly taken to the airport. When I showed the printed voucher and provided my name, they said, "Yes, that's fine!" and didn't check too closely.
ほぼ時間通りにシャトルが来たので、途中何ヵ所か寄りましたが空港までスムーズに送っていただけました。印刷したバウチャーを見せて名前を伝えたところはい、大丈夫ですよ~と言われ、そこまで細かくチェックはされませんでした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/04/09 |
Reviewed by: MARINA
The shuttle arrived on time, and although we stopped at several hotels along the way, we were smoothly taken to the airport.
時間通りにシャトルが来たので、途中何ヵ所かホテルに寄りましたが空港までスムーズに送っていただけました。
| Rating: | |
|---|---|
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/24 |
Reviewed by: MARINA
I was worried that my flight from Kona would be delayed and I wouldn't make it in time for my dinner reservation, but I was able to get to the hotel first and made it just in time. I had a little time at the airport before others arrived, but during that time, the driver engaged me in conversation, so I didn't feel bored.
コナからの飛行機が遅れて予約しているディナーに間に合うか心配したのですが、先にホテルまで送ってもらえて無事間に合いました。
空港で他の方が来るまで少し時間があったのですがその間もドライバーの方が話しかけて下さったりして退屈せずに過ごせました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/04/01 |
Reviewed by: ちびた
I was surprised that the number I inquired about on the phone was different from the car that arrived, as I was about 10 minutes late. When I tried to show the voucher to confirm, I was told, "Hurry up and get in the airport." I was anxious, but I'm glad I arrived safely.
10分程度遅れてきて電話で問い合わせしたナンバーと
きた車が違くてびっくりしました
そしてバウチャーを見せて確認しようとしたら
ん?エアポート早く乗ってって言われました。
不安でしたが無事について良かったです
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/24 |
| Activity Date: | 2019/06/21 |
Reviewed by: ういさん
I arrived a little later than the scheduled time, but they sent me off without any issues. I also appreciated their help in carrying my luggage. I plan to use their services again next year.
予定の時間より少し遅れてきましたが問題なく送って頂きました。荷物も運んでいただき助かりました。来年もまた利用させて頂こうと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/13 |
Reviewed by: ういさん
Thank you for your help last year. The location is easy to find and convenient. I plan to visit Hawaii again next year, so I intend to use your services.
昨年もお世話になりました。場所もわかりやすく便利です。来年もハワイ行く予定ですので利用しようと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/19 |
Reviewed by: まなぽ
I was able to get on the bus right after checking in at the counter. It was comfortable, and since it's a tour, I didn't have to stop by the tour desk, so I could start my activities right away. I arrived at the hotel at 11 AM and asked if I could check in early, and they said OK, so I was able to head out before noon.
カウンターでチェックインしたらすぐにバスに乗れました。快適だし、ツアーだとツアーデスクに寄ったりで行動がなかなか開始出来ないのでいいです。11時にホテルに着いてダメ元でチェックイン出来るか聞いたらOKでしたので12時前には出かけれました
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/22 |
| Activity Date: | 2019/06/19 |
Reviewed by: ひまわり
I was 4 minutes late for the morning meeting time. I waited for a while, but thinking I had been left behind, I contacted the staff immediately. A Japanese staff member assisted me and arranged for me to be picked up by the next bus. It was a great help. Thank you very much!
朝集合時間に4分遅れました。
しばらく待っていましたが置いていかれたと思いすぐ連絡し、日本人のスタッフさんに対応していただき次のバスで拾っていただきました。
大変助かりました。
ありがとうございました!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/20 |
| Activity Date: | 2019/06/18 |
Reviewed by: namu
They arrived on time and provided transportation to the airport without any stops. The driver's service was good, and I would like to use them again next time.
時間通りに来てくれて、どこもよらずに空港まで送迎してくれました。
ドライバーの対応もよく、次回も使用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/19 |
| Activity Date: | 2019/06/05 |
Reviewed by: アオヤン
The journey from the airport to Waikiki was exciting and enjoyable. The staff from Roberts Hawaii were wearing aloha shirts, making them easy to spot.
空港からワイキキに向かう道のりがワクワクで
楽しかったです。ロバーツハワイの職員さんが
アロハシャツを着用し、見つけやすかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/19 |
| Activity Date: | 2019/06/13 |
Reviewed by: アオヤン
It was my first time in Hawaii. The driver guided me at the airport, saying, "This is the Japanese airport," which was very helpful.
初めてのハワイでした。
運転手さんが空港で
日本の空港ここだよと案内してくれて
助かりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/19 |
| Activity Date: | 2019/06/17 |
Reviewed by: よしぷぅ
Check-out at the hotel was at 12 PM, and my pick-up was at 12:30 PM, so I waited by the hotel poolside while having lunch. Since the driver makes a few stops at different hotels in Waikiki, it takes a little time. I wasn't paying close attention to the airline area, but the driver called for me, so that was good. Since you can make a reservation in advance, you can plan your schedule during that time, which is why I always request it.
ホテルのチェックアウトがPM12時でお迎えが12時30分だったので
ホテルのプールサイドでランチしながら待ってました。
ワイキキは何ヶ所かホテル回るのでちょっとは時間かかります。
エアラインの所がきちんと見てなかってドライバーさんが
呼んでくれたのでよかったです。事前に予約できるのでその間の
スケジュールも考えれるのでいつもお願いしてます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/18 |
| Activity Date: | 2019/05/23 |
Reviewed by: おかーさん
For the past few years, I have been using the shared bus service from HIS between Waikiki and the airport, but this year I decided to use an English-speaking shared bus service since it was $1 cheaper. I was surprised that even though my return flight was around 2:30 PM, the pickup time was at 10:15 AM, which felt very early! Moreover, the bus didn’t arrive at all. Just when I was about to call after the pickup time exceeded 15 minutes, the bus finally showed up, which was a relief.
Once I got on, we seemed to circle around Waikiki hotels. After picking me up, there were still three or four more pickups, which was surprising! That early pickup time was for this reason, I realized.
The HIS limousine allows you to load your suitcase right next to the driver's seat, so even though the seating is cramped, this bus had a luggage area inside, which made it nice to sit comfortably.
On the English website, there are shared bus services from the airport to Waikiki and vice versa for about $20 round trip, so it would be great if Veltra could offer that as well. Even on the English site, they wouldn’t accept a single person, and for someone traveling alone in Hawaii, this seems to be the lowest price for the shared bus from Waikiki to the airport.
Although we circled around Waikiki hotels, it felt like a final farewell as I got to see various hotels and streets in Waikiki, and I thought, "This isn’t so bad after all."
ここ数年はHISのワイキキ→空港の混載バスを利用していましたが、
今年はHISより$1安いので久しぶりに英語の混載バスを利用しました。
14時半くらいの帰国便なのにピックアップの時間が10時15分で早くてビックリ!
しかも、全然バスが来ない。
ピックアップ15分超えてを電話しようと思ったらバスが来たのでひと安心。
乗り込むとグ~ルグル、ワイキキのホテルを回ったかな?
私をピックアップした後も3,4組のピックアップがありビックリ!
早すぎるピックアップの時間はこのためだったんだ~。と。
HISのリムジンは運転席の横までスーツケースを載せるので
リムジンでもキッチキチの座席ですが、こちらは車内に荷物置き場があり
ゆったり座れるのがよかったです。
英語のサイトでは空港→ワイキキ・ワイキキ→空港で往復$20くらいの
混載バスがあるのでベルトラでも扱ってもらえるとありがたい。
英語サイトでもひとりの受付はしてもらえず、ひとりハワイでは
ワイキキ→空港の混載バスはこれが底値かな。
ワイキキのホテルをグ~ルグルだったけど、最後のお別れみたいに
いろんなワイキキのホテルやストリートを見られ、これはこれでいいのでは?
と、思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/18 |
| Activity Date: | 2019/05/28 |
Reviewed by: かなこ
After arriving at the airport, there was someone holding a sign for "Roberts Hawaii" right at the exit. I communicated my name to this person, and after confirming my reservation, they guided me to the bus stop. It was great that the bus stop was so close to the exit. I'm not very good at English, but the guide clearly communicated to the staff waiting at the bus stop, saying, "This luggage is for the XX Hotel," so I felt reassured. Thank you again!
空港到着後、出口すぐで
「Roberts hawaii」の案内板をもった方がいらっしゃいました。
この方に名前を伝え、予約を確認頂いたあと、バス乗り場までご案内頂きました。
出口からすぐの場所が乗り場で有難いです。
英語は苦手なのですが、案内の方が、バス乗り場で待機するスタッフに「この荷物、〇〇ホテルまで」としっかり伝えてくださったので、安心でした。
また宜しくお願いします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/06/16 |
| Activity Date: | 2019/06/11 |
Reviewed by: かなこ
We arrived at the hotel almost on time, and the driver, full of service spirit, took us to the airport while introducing us to places associated with former President Obama. I could only catch bits of the English, so I could only understand it vaguely, but the other passengers (mostly Westerners) seemed very happy.
When we arrived at the airport and were getting off, I missed hearing "AirAsia" and got off at the wrong stop, but that was my mistake.
ほぼオンタイムでホテルに到着、
サービス精神の溢れるドライバーで
オバマ元大統領に因んだ土地をわざわざ紹介しながら空港へ向かって下さいました。
英語が所々しか聞き取れず、こんな感じかな?としか理解できなかったのですが、
他の乗客(ほぼ欧米人)はとても大喜び といった感じでした。
空港に着いて降りる際、
「エアアジア」を聞きそびれ、降り間違えてしまいましたが、それはこちらの落ち度です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/16 |
| Activity Date: | 2019/06/14 |
Reviewed by: yg2001
It was a shuttle bus to the airport early in the morning, and since it was my first time, I didn't know where to get off. However, the kind driver helped me out, and it was the best service. The driver was also friendly to the other passengers, which I really appreciated!
早朝の空港までの送迎シャトルバスでしたが初めてのこともあり降車場所が分かりませんでしたが、親切な運転手が教えてくれて最高の対応でした。他の乗車客にも親切な対応をしていて好感が持てました❗
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/16 |
| Activity Date: | 2019/06/13 |
Reviewed by: イワモママ
Thank you for coming on time despite it being early in the morning. I feel reassured knowing that Mr. Roberts will pick me up according to my flight schedule. The fixed rate is also appealing, as there's no need to worry about calculating tips. However, since it's a shared ride, it does take some time as we stop at various hotels.
早朝にもかかわらず時間通りに来て貰えてお世話になりました。ロバーツさんにお願いすると搭乗便に合わせて迎えに来てくれるので安心です。料金も定額なので、面倒なチップの計算も必要ないところも魅力です。ただ混乗なので色々なホテルを回っていくのでその分時間を取られます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/15 |
| Activity Date: | 2019/06/14 |
Reviewed by: イワモママ
I was picked up in the domestic terminal, but this time the person who came to greet me was wearing a yellow aloha shirt instead of the trademark green or blue aloha shirt that Mr. Roberts usually wears, so I didn't notice him right away even though he was very close by. It was due to my preconceived notions, though...
国内線ロビーに迎えに来て貰ったのですが、今回は迎えの方がロバーツさんのトレードマークのグリーンかブルーのアロハではなく、黄色いアロハを着ていたので、すぐ近くに居たのになかなか気がつきませんでした。こちらの先入観のせいですが…。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/06/15 |
| Activity Date: | 2019/06/11 |
Reviewed by: Halu
I used the service for my arrival flight at Honolulu Airport at 20:30. I only speak Japanese, and it was my first time using a night flight, so I was nervous because the voucher said to find and approach the staff myself. However, I was relieved to see the staff waiting for me with my name sign. When I think about it, it's a normal thing, but... Also, there were stairs at the entrance of the accommodation, but they helped carry my luggage up the stairs, which was a great help. Since I wasn't expecting much from the service, it turned out to be a pleasant surprise.
20:30ホノルル空港到着便で利用しました。
日本語しかできなく、夜便利用も初めてなのに、バウチャーには自分で係の人を探して声をかけろと書かれていてドキドキでしたが、係の人が私のネームサインを持って待っていてくれホッとしました。考えてみれば当たり前のことですが…
また、宿入り口まで階段がありましたが、階段の上まで荷物を運んでくれ、助かりました。
サービスについては期待していなかっただけに良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/15 |
| Activity Date: | 2019/06/05 |
Reviewed by: pon
Despite being inexpensive, the shuttle service was comfortable. After waiting for 10 minutes past the scheduled pickup time without the bus arriving, I became worried and contacted the emergency contact, but they arrived properly. Since the hotel had two lobby areas, it would have been better if they had specified the details more clearly.
安かったにもかかわらず快適な送迎でした。
迎えの時間から10分経過してもバスがこなく、心配になり緊急連絡先に連絡しましたがちゃんと来てくれました。
ロビーが2箇所あるホテルだったので細かく指定してくれればより良かったと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/15 |
| Activity Date: | 2019/06/12 |
Reviewed by: とーーーー
They delivered it with a beautiful car and safe driving. I had to wait about 15 minutes at the meeting point. If there was going to be that much time, I would have liked to be informed. While waiting outside after arriving at the airport, I got thirsty and wanted to buy some water. Since it was a shared ride, I felt I couldn't leave the area.
きれいな車で安全運転で届けてくれました。待合場所で15分くらい待たされました。そんなに時間があるならひとこと言って欲しかったです。空港に到着して外で待たされる間に喉が乾いたので、水を買いたかったです。乗合の車のため、場所を離れたらいけないと思い動けませんでした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/15 |
| Activity Date: | 2019/05/31 |
Reviewed by: ゆうゆ
The pickup service upon arrival in Honolulu was terrible, but this service was really good. I communicated with the driver in English without any worries, and I appreciated the kind and careful handling of my luggage. Next time, I would like to request both pickups from here.
ホノルル到着時の送迎サービスは最悪でしたが、こちらのサービスは本当に良かったです。運転手の方とは英語でのやり取りでしたが何の不安もなく、親切、丁寧な荷物の取り扱いに好感がもてました。次回は、送迎の両方をこちらでお願いしたいと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/12 |
| Activity Date: | 2019/06/10 |
Reviewed by: cocom
The service was kind and good. The pickup at the hotel and the driver's response were significantly better than last year. If I have the opportunity to go again, I would like to request Roberts.
親切で良かったです。
ホテルでの迎えも、ドライバーさんの対応も昨年より数段良くなっていました。
又行くことが有ったらロバーツでお願いしたいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/12 |
| Activity Date: | 2019/06/03 |
Reviewed by: cocom
The service was kind and good. The welcome at the airport and the driver's response were much better than last year. If I have the chance to go again, I would like to request Roberts.
親切で良かったです。
空港での出迎えも、ドライバーさんの対応も昨年より数段良くなっていました。
又行くことが有ったらロバーツでお願いしたいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/06/12 |
| Activity Date: | 2019/06/01 |
Reviewed by: Y.S.J
Perhaps because there were many customers, they arrived a little later than the scheduled pickup time. However, there were no issues with the timing, and they took me to the airport without any problems.
お客さんが多いからか、ピックアップ予定の時間より少し遅れてきました。でも時間的には問題なく空港まで連れて行ってくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/06/10 |
| Activity Date: | 2019/05/04 |
Reviewed by: Ms. NYC
I used the shuttle from the airport to the hotel. I usually use HIS for transportation, but this time the hotel was Hokulani, and I was informed that with HIS, I wouldn't be dropped off directly at Hokulani (instead, I would be dropped off at the trolley stop at the Royal Hawaiian Shopping Center and have to walk to the hotel). So, I chose Roberts, which drops you off in front of Hokulani.
The bus service was good; the driver was friendly, and the interior was comfortable, with no issues (even though it was a shared ride, it felt like the passengers were somewhat divided by hotel). However, there was quite a wait at the airport for the bus. There were some Westerners at the waiting area, but it seemed like they were trying to gather only Japanese passengers for the bus, waiting for delayed Hawaiian Airlines flight passengers. As a result, the wait was about an hour.
I think this kind of situation is quite expected, and I don't get irritated by it, but I do hope they can improve their operations to be more flexible in such cases. I've never experienced this with HIS (since they are a Japanese company, they seem to be very efficient). I probably won't use this service next time. (I ended up staying at Hokulani because I couldn't get a reservation at Hilton Hawaiian Village.)
空港→ホテル利用です。
いつもはHISの送迎を利用していますが、今回ホテルがホクラニ、HISだとホクラニ前で下車してもらえない(ロイヤルハワイアンショッピングセンターのトロリー乗り場で下車〜歩いてホテルへ)ということだったので、ホクラニ前で下ろしてくれるというロバーツにしました。
バスに関してはドライバーの方も親切、車内も快適で問題なかったですが(混載乗車だけど、ある程度ホテルごとに数台に分散された感じがする)、空港でのバス待ち時間がかなりありました。
バスの待合場所には欧米人らしき人もいたのですが、どうやらバスには日本人ばかりを集めようとしている感じで、遅延したハワイアン航空の便の搭乗客を待っている形となりました。結果、待ちは1時間程度。
こういうことは至って想定内だと思っていますし、これにイライラするようなことはないのですが、こういう場合の臨機応変に対応できるオペレーションは検討してほしいなと思ったりもします。
HISではこういう思いをしたことがないので…(やはりHISは日系なので、非常に手際が良いように感じる)
次回は多分利用しないと思います。(ホクラニに泊まったのもヒルトンハワイアンビレッジの予約が取れず仕方なく…だったので。)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/06/10 |
| Activity Date: | 2019/06/03 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.