Reviewed by: 匿名希望
For solo travelers, the shuttle service here takes longer than using a taxi, but it is more economical. For larger groups, I think a taxi would be more convenient.
一人旅だとこちらの送迎の方がタクシーを使うより時間はかかりますが割安です。
大人数だとタクシーの方が便利かと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/09 |
Reviewed by: macky
They arrived on time and were very punctual. I almost made a mistake with the terminal I needed to get off at, but they helped me correctly. However, their English was very fast.
時間どおりにきちんと来てくれました。降りるターミナルを間違えかけましたが、ちゃんと教えてくれました。ただ英語がとても速かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/26 |
Reviewed by: Me8251
I used the service from the hotel to the airport. Perhaps because it was the last pickup, the bus arrived 15 minutes late. I was quite anxious while waiting. The road to the airport was congested, so it took a bit longer, but I made it in time for check-in.
ホテルから空港まで利用しました。
最後のピックアップだったからか集合時間より15分遅れてバスが来た。待っている間はかなり不安だった。空港までの道が渋滞していて少し時間がかかったがチェックインには間に合った。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/19 |
Reviewed by: たっつー
As soon as I exited the airport, there was a desk, and they guided me smoothly just by saying my name. There were many things I didn't understand in English, but the driving was excellent.
空港出口でてすぐにデスクがあり、名前言うだけで、スムーズに案内してくれました。英語でわからないところがたくさんありましたが運転は、あうまかったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/07/29 |
| Activity Date: | 2019/07/25 |
Reviewed by: スズメ
It was a shuttle service to the airport, but even after the scheduled pickup time, the shuttle did not arrive. After waiting for 10 minutes past the scheduled time, I called the local office. After explaining the situation, I was put on hold for nearly 10 minutes, and when they finally got back to me, they said, "We're on our way, so please wait a little longer," and I had to wait again. However, even after waiting, the shuttle still did not arrive, so I called again 10 minutes later. They said they would check again, and this time I was on hold for over 15 minutes (which was frustrating). Ultimately, they informed me that the shuttle would not make it, and I would need to arrange a taxi separately, so I ended up taking a taxi to the airport (of course, I didn't have to pay for it). This was a 50-minute delay from the original pickup time. I used the hotel phone, so I didn't incur any financial burden from the 25 minutes on hold, but standing there and listening to Hawaiian music on hold for so long was very stressful. This was my first time using Roberts Hawaii, and I was really disappointed not only by the delay but also by the poor handling of the situation. I won't be using them again.
空港への送迎でしたが、ピックアップ時間になってもシャトルは来ずで、予定時間から10分経過したところで、現地オフィスへ電話を入れました。
事情を説明したところ、確認するとのことで10分近く保留中となり、待たされた割には、「向かっているので少し待って」で、また待機することに。。
ですが、待っていてもやはり来ないので、10分後に再度電話をしたところ、また確認すると言われ、今度は15分以上保留(イライラ)で、最終的にはシャトルが間に合わないので、タクシーを別途手配すると言われ、タクシーで空港へ向かうことになりました。(自己負担はもちろんなかったですが)
当初のピックアップ時間から50分の遅延です。私はホテルの電話を使わせてもらったので、計25分の保留でも金銭的な負担はなかったですが、立ちっぱなしで、保留中のハワイアンミュージックを延々と聞いているのは、とてもストレスでした。
ロバーツハワイを使うのは初めてでしたが、遅延もさることながら、対応の手際の悪さに本当にガッカリしました。もう使いません。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/07/28 |
| Activity Date: | 2019/07/17 |
Reviewed by: じゅんちゃん
I used it on my way back. A staff member in a yellow shirt arrived five minutes before the scheduled time, and I was able to board smoothly. I also visited a few other hotels, but since we went in an orderly manner, it didn't take much time. I would like to use this service again on another occasion.
帰りに利用しました。予定時間の5分前に黄色いシャツの係員が来てスムーズに乗車できました。何件か別のホテルもまわりましたが順序良く回ったので時間はかかりませんでした。またの機会も使いたいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/28 |
| Activity Date: | 2019/07/14 |
Reviewed by: じゅんちゃん
Since this was a personal trip, I used this service for transportation from the airport to the hotel. It had been 20 years since I last visited Hawaii, so I was a bit worried, but as soon as I exited the group exit, there was an attendant in a yellow shirt. When I spoke to them, they confirmed my name and completed the procedure. I waited for about 15 minutes, but the transfer was smooth. It took about 30 minutes to the hotel. I also appreciated the information that I could return from the same place. I would like to use this service again next time.
今回は個人旅行だったので空港からホテルまでの移動方法として利用しました。ハワイは20年ぶりなので心配していましたが、団体出口から出るとすぐに黄色のシャツを着た係員がいて、声をかけると名前を確認して手続き完了。15分くらい待ちましたが移動はスムーズ。ホテルまでは30分くらいでした。帰りも同じ場所でとの案内もあり助かりました。次の機会も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/07/28 |
| Activity Date: | 2019/07/10 |
Reviewed by: rani
They arrived on time to pick me up. (I have had experiences with other companies where I was made to wait for about 40 minutes without any contact, which was concerning.)
The meeting point was on the street next to the accommodation, but the female driver came all the way to the lobby and helped carry my luggage. (Sometimes, there are men who don't offer to help, even though tips are included...)
Thanks to them, I had an enjoyable trip to Hawaii until the end.
時間通りに迎えに来てくれました。(他の会社は40分くらい待たされて、何の連絡もなく心配したことがある)
宿泊施設の隣の通り集合でしたが、ドライバーの女性の方がロビーのほうまで来て荷物を一緒に運んでくれました。(たまに男性でも手伝ってくれない方もいます。チップ込みのはずなのに・・。)
おかげ様で最後まで楽しいハワイ旅行でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/27 |
| Activity Date: | 2019/07/24 |
Reviewed by: よこぽこ
I have already posted about the delay of the arrival flight causing me to miss the shuttle and having to wait a long time, but when returning, I informed them that I was arriving at Haneda on Hawaiian Airlines, yet I was dropped off at a different building. After completing the check-in process at the Hawaiian Airlines counter in the other building, I tried to check my luggage and was informed by the staff that the building was about 50 meters away. If the driver was unaware, I believe the company is neglecting proper training. I am still feeling very frustrated.
到着便の遅れにシャトルが間に合わず、かなり待たされたのは既に投稿しましたが、帰国時はハワイアン航空で羽田着だと伝えたのに、別の建物に降ろされてしまいました。
違う建物のハワイアン航空のチェックイン機で手続を済ませてから、荷物を預けようとして職員の方に50m位離れた建物だと教えられました。ドライバーが知らなかったのだとしたら会社側が指導を怠っているのだと思います。
未だ非常に憤りを感じています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/24 |
| Activity Date: | 2019/07/20 |
Reviewed by: アロハ
I was really worried because my return flight was late at night, but I felt relieved when they came to pick me up on time. The airport was dark and hard to navigate.
帰りの便が深夜なのですっごく心配でしたが、時間通りお迎えにきてもらい安心しました。空港も暗くわかりにくい状態( ;∀;)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/07/22 |
| Activity Date: | 2019/04/29 |
Reviewed by: アロハ
It was my first time going abroad with everything booked in advance. Previously, I had only made reservations for options, and while they picked me up, no one came to take me back ( ;∀;). This time, they arrived on time and made it easy for me to find them.
海外にすべて予約して行くのが、はじめてでしたが前にもオプションだけ取って行きましたが迎えは来ましたが帰りの迎えが来ない( ;∀;)今回は時間通りにわかりやすく迎えに来てくれました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/07/22 |
| Activity Date: | 2019/05/04 |
Reviewed by: おもち
I couldn't board the bus I had reserved due to an unexpected event, so I called the Japanese-speaking phone number. When I explained the situation and requested a time change, they responded quickly! Thank you very much. I would like to make a reservation again when I go to Hawaii. The driver was also a wonderful person! The bus was full, with all the other passengers being foreigners except for us.
ハプニングで予約していたバスに乗れなくなり、日本語対応の電話番号に電話しました。
理由を話して時間変更をお願いしたら迅速に対応していただけました!本当にありがとうございました。またハワイに行く時は予約させていただきたいです。
運転手さんも素敵な方でしたよー!乗客はうちら以外皆外国の方で満員でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/07/21 |
| Activity Date: | 2019/07/18 |
Reviewed by: miki
I was picked up about 15 minutes later than scheduled, but they made sure to take me to the airport safely. I was also happy when they spoke to me with a smile while unloading my luggage at the airport.
予定時刻より15分くらい遅れて、迎えがしましたが、しっかり空港まで送って下さいました。
空港について荷物を降ろしていただいた時にも笑顔で話しかけてくださって嬉しかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/07/20 |
| Activity Date: | 2019/07/17 |
Reviewed by: ゆきこ
The pickup from Waikiki Beachcomber to the airport was on time and included the tip, so it was easy without worrying about the tip.
ワイキキビーチコマー→空港
時間どおりのお迎えでチップも込みだったので
チップの心配をせず楽でした
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/07/19 |
| Activity Date: | 2019/07/15 |
Reviewed by: Yamada
The service was good. However, there was a delay of more than 15 minutes on the return trip. Since the voucher stated to contact them if we were 5 minutes late, I was quite anxious.
サービスも良かったです。
ただ、復路で15分以上の遅れがありました。
バウチャーに5分遅れたら連絡をと記載があったので、焦りました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: よこぽこ
The arrival flight was delayed by over an hour from the scheduled time, arriving just past 1 PM. The bus to the center of Waikiki did not arrive even after waiting for more than 30 minutes, and we were left waiting without any explanation. When I asked how much longer we would have to wait, I was answered with a reluctant "30 minutes," which left me feeling upset, and I considered taking a taxi instead. Delays in flights can be anticipated, and I had repeated my choice thinking that the smaller bus from a certain major travel company, which promised to deliver us to our destination faster by limiting stops to five hotels, would be a better option, but I was disappointed by the outcome.
到着便が出発から遅れたので、予定より1時間以上遅れて13時過ぎの到着となりました。
ワイキキ中心部に向かうバスが30分以上待っても来ず、何の説明も無いまま待たされました。
あとどれくらい待つのか尋ねると、30分と面倒くさそうに答えられ気分が悪く、タクシーに乗ろうかと思いました。飛行機の遅れは予め予測出来ることですし、某大手旅行会社のバスより小型でホテルを5箇所以内にして早く目的地に届けるのが一番の売りだと思ってリピートしたのに期待を裏切る結果にガッカリしました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: Pumehana
I found the service to be very courteous, and although it is a shared shuttle, I think it is much more economical compared to a flat-rate taxi. It is chosen not only by Japanese people but also by foreigners, so I felt comfortable requesting it.
とても丁寧で、乗合シャトルにはなりますが定額タクシーと比べてとてもお得だと思います。
日本人だけでなく、外国の方からも選ばれる送迎なので安心してお願いできました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/17 |
| Activity Date: | 2019/07/13 |
Reviewed by: はら。
The hotel elevator was extremely crowded, and I arrived just in time for the meeting. The hotel parking space was also full. Even though I knew the Roberts van was there, I thought it would move further in, so I waited, but it seemed to have gone to the next pickup location. Fortunately, the hotel bellboy called out to me and even made a phone call, and somehow they came back, allowing me to board safely. I really appreciated the bellboy's help, and I'm also grateful to the driver who came without a frown.
ホテルのエレベーターが激混みで集合時間ギリギリに到着…ホテルの駐車スペースも満員…Robertsワゴン車来てること知りつつももっと中に入ってくれるだろうと待ってると次のピックアップ場所へ行ってしまったようで、ホテルのボーイさんが声をかけてくれ、電話もしてくれて、なんとかきてくれて無事乗ることができました
ホテルのボーイさん様々でしたが、嫌な顔せずきてくれた運転手さんにも感謝です♪
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: sada0
This time, the transfer from Domestic was smooth and I was taken to the hotel quickly, which was great. I would like to use it again next time.
今回はドメスティクからの送迎でしたが、スムーズに時間も早くホテルまで送っていただき良かったです。次回も利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/03 |
Reviewed by: アロハ
When I exited the group area and went to the counter, there was no staff present. When someone finally arrived, they directed me to the individual exit because the bus was delayed. I was made to go to the individual exit while holding my suitcase and carrying my child, but we had to wait a long time before we could board. After waiting for an hour, we finally got on. If I had to wait this long in the heat, I would have preferred not to use this service from the start. I should have taken a taxi instead. I will never use this service again.
団体出口に出て、カウンターへ行くと誰もスタッフがいない。
やっと来たら、ここはバスが遅いから個人出口へと。
スーツケース片手に子供を抱え個人出口へ行かされたのに、待ってても中々乗せてもらえない。1時待ってようやく乗れた。暑い中こんなに待つなら最初から利用しなかった。
あまりに待たされたのでタクシーにすれば良かった。
二度と使わない。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/07 |
Reviewed by: ピカチュウ
They arrived on time in front of the hotel and stopped by other hotels as well, which was very convenient. I would like to use it again.
時間通りにホテルの前まできてもらい 他のホテルにも寄りながら
でしたがとても便利でした。
また利用したいです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/09 |
Reviewed by: tocchi
This was my third trip to Hawaii, including my honeymoon, and this year I used Roberts for the first time after using a major travel agency's shuttle bus for the previous two trips. It was great to be able to communicate with other travelers, including foreigners! The travel agency's shuttle only had Japanese passengers, so the vibe of international travel was a bit lacking...↓↓
We were about 10 minutes late on the way back, but that's just Hawaii time; it’s not a big deal! Overall, it’s affordable and a friend to the common traveler, so I’ll definitely use Roberts again next year!
新婚旅行から合わせて渡ハ3回目、2回は大手旅行会社のシャトルバスを利用させてもらい今年初めてロバーツを利用しました。
外人さんも乗り合わせてコミュニケーションとれたりして良かったですよ!
旅行会社さんのシャトルは日本人だけしか乗り合わせないので海外旅行のバイブスがちょっと…↓↓
帰りに10分ほど遅れましたが、そこはハワイタイム来ないという事はありませんっ♪
とにかく安いし庶民の味方、来年もロバーツで使います!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/12 |
Reviewed by: SYOMA
Since it was my first time using an international flight, I was anxious, but there was a counter at the baggage claim area, which made it easy to find and reassuring.
国際線は初めての利用だったので不安でしたが、荷物受け取り場所にカウンターがあるので分かりやすく安心でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/07/14 |
| Activity Date: | 2019/07/11 |
Reviewed by: サーフ
I arrived at the meeting place 10 minutes early, but the bus didn't arrive even 10 minutes after the scheduled time. I became worried and called the number on the voucher to confirm the situation, and that’s when the bus finally arrived. Both the outbound and return trips left a very bad impression.
集合場所に10分前には着いていたのですが、集合時間から10分過ぎてもバスが来なかったため、心配になりバウチャーにある通り電話をかけて確認をしていたところにバスが到着しました、行きといい帰りといい、とても印象が悪かったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/14 |
| Activity Date: | 2019/07/11 |
Reviewed by: サーフ
This was my first time using this shuttle service, and it seemed like they were deciding the order of pickups among several groups that got off the same flight. When we told them the name of our hotel, they asked us to wait for the next bus, which took about 30 minutes. When the next bus arrived, we were made to wait again until it was full. It seemed like they were determining the order of pickups, but our hotel was last. It took too long, and I was disappointed. I don't want to use this service again.
今回初めてこちらの送迎を利用しましたが、同じ飛行機で何組か降りた同じ業者を利用する中で、送迎順を決めていたように見えましたが、我々がホテル名を告げると、次のバスまで待って、ということで30分くらい待ちました、次のバスが到着すると、さらに満席になるまで待たされ、送迎順を決めているようでしたが、我々のホテルは最後でした、時間がかかりすぎてがっかりです、もうこの業者は利用したくありません。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/02 |
Reviewed by: とものすけ
At the domestic terminal of the airport, there were no other people besides us who got off. At that time, they were unloading luggage from the bus, but when it was our turn, there was no sign that they would help with our luggage, so we unloaded our own trunks. Since the fare included a tip and no additional tip could be given, I wonder if that’s why they didn’t help with the luggage? The driver we had on the way there quickly unloaded our bags at the hotel and returned to the car with a smile, so it might depend on the driver.
空港の国内線乗り場で私達以外の人は降りました。
その時は、バスから荷物を降ろしてあげていましたが、私達の時は荷物を降ろしてくれる気配がなく、自分でトランクを降ろしました。
チップ込料金で、もうチップはもらえないので、荷物も降ろしてくれなかったのかな?
行きに乗った時の運転手さんは、ホテルで荷物をテキパキ降ろし、ニコニコしながら素早く車に戻って行きましたので、ドライバーによるのかもしれません。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/06/30 |
Reviewed by: ワワコ
I have been using this service for round trips. They arrive on time, which gives me a lot of peace of mind.
I plan to request it again next year.
往復こちらを利用させてもらっています
時間通りに来てもらえるので、とても安心です
来年もお願いしようと思っています
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/10 |
| Activity Date: | 2019/07/06 |
Reviewed by: ワワコ
I used your service last time as well. I was glad that I was found quickly and smoothly guided to the car.
This time, even though I was wandering around with the voucher, I couldn't be found, and it made me sad.
I felt that it was different from Japan.
前回も利用させていただきました
すぐに見つけて頂き、スムーズに車まで案内されてよかったです
今回は、バウチャーを持ってウロウロしていたのに見つけてもらえず
悲しかったです
日本とは違うって思いました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/10 |
| Activity Date: | 2019/07/03 |
Reviewed by: K.K.
The road was congested, so we had quite a wait. It was fortunate that we had a priority check-in, but after buying souvenirs at the airport, we boarded right away.
The driver was polite, but I wished we had a bit more time to spare.
道路が混んでいたのか、結構待ちました。
搭乗手続きが、たまたま優先で手続き出来るシートだった為良かったですが
空港でのお土産を買い、直ぐ搭乗となりました。
ドライバーは、丁寧な方でしたが
もう少し時間に余裕が欲しかったです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/07/08 |
| Activity Date: | 2019/07/05 |
Reviewed by: カイルア
They arrived on time to pick me up. It's cheaper and faster than other companies, so I highly recommend it. Also, the fact that they have smaller group transfers compared to other companies is a big plus. Previously, I used a certain Japanese travel agency's transfer from the airport to Waikiki, and I had to wait over an hour until everyone was gathered.
時間通りに迎えに来てくれました。他社の送迎より安いし早いしオススメです。
それに他社より少人数送迎なのもポイントが高いです。
以前ですが空港からワイキキまで、日系の某旅行会社の送迎を利用したら全員が揃うまで一時間以上も待たされました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/08 |
| Activity Date: | 2019/07/06 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your continued support.
We sincerely appreciate your repeat use of Roberts Hawaii's airport transfer service.
Although you had no issues during your last visit, it seems that this time you were unable to meet smoothly with our airport staff. Given that you were in an unfamiliar place, we understand that you may have felt anxious.
We will continue to work with the local operating company to improve our services so that we can provide a satisfactory experience for as many customers as possible.
Thank you for your understanding.
VELTRA
ご利用ありがとうございます。
また、ロバーツハワイの空港送迎サービスをリピートしてくださり誠にありがとうございます。
前回は問題なくご利用いただけたにも関わらず、この度はスムーズに空港スタッフと落ち合うことができなかったようで、
慣れない土地ということもあり、不安なお気持ちだったかと察します。
一人でも多くのお客様にご満足いただけるサービスが提供できるよう、現地催行会社と共に、サービスの向上に努めてまいります。
何卒よろしくお願いします。
VELTRA