Reviewed by: jijipapa
Since I was with a customer using a wheelchair, it took a little time to board, but I was helped kindly with guidance, which was very helpful. I would like to use this service again next time.
車いす利用のお客と一緒だったので、乗車までに少し時間がかかったが、親切に誘導して貰い助かりました。次回も利用させて貰いたいと思いました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/30 |
Reviewed by: yumik
I found the Roberts reception right after exiting the terminal. It's easy to find.
Since there are few hotels nearby, it was smooth.
I was at the third hotel, but I arrived at the airport before 7 AM and got to the hotel around 8:30.
The bus ride was quite bumpy, so I couldn't fall asleep, but it was easy to navigate, inexpensive, and convenient! I will use it again.
出口を出てすぐにロバーツの受付を発見。わかりやすいです。
寄るホテルが少ないためスムーズ。
私は3件目のホテルでしたが
空港到着が朝7時前、ホテルへ到着したのが8:30くらいでした。
バスの乗り心地は振動が結構響いて寝落ちできませんでしたけど(^-^;
でもわかりやすくて安くて便利!また利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/10/27 |
Reviewed by: 704
When I arrived at the airport, I felt unwell and had to go back and forth to the restroom multiple times. I thought I wouldn't be able to take the shuttle bus anymore, and that I would have to go by taxi later. However, they arranged for another shuttle bus and took me to Ala Moana.
空港に着いたときに体調を崩して何度もトイレに行ったりきたり。これはもうシャトルバスには乗れないな~、、、あとでタクシーで行くしかないと思っていたのですが、そのあとシャトルバスをまた手配してくれてアラモアナまで送ってくれました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Couples |
| Posted on: | 2019/11/23 |
| Activity Date: | 2019/11/14 |
Reviewed by: kao
I had requested a transfer from the hotel to the airport for six pieces of luggage (two per person for three people), but the driver who came in a taxi told me it would be $5 per piece of luggage. When I called the company listed on the voucher, they said there was no need to pay. When I refused to pay, the driver became furious and insisted on taking me back to the hotel. He seemed threatening, as if I didn't know what he might do if I didn't pay. After contacting the company, they managed to send a different taxi 30 minutes later, but it left me feeling very upset. It was a disappointing end to an otherwise enjoyable trip. I was fortunate that I was able to get through on the phone, but it was terrifying to think about what would have happened if I hadn't been able to reach them.
ホテルから空港までの送迎で事前に荷物を6つ(3名で一人2個ずつ)お願いしていたが、迎えに来たのがタクシーでそのドライバーから荷物1個につき5ドルと言われました。バウチャーに記載の会社へ電話をすると支払う必要はないとの事。それで支払いを拒否したところ、激怒され、ホテルまで戻って下されました。お金を払わないと何をするかわからない感じのドライバーでした。会社へお電話をしてなんとか対応をしていただき30分後に違うタクシーが来ましたが、とても嫌な気持ちになりました。楽しい旅の終わりにとても残念でした。
たまたま電話が通じたので良かったですが、もしつながらなかったらと思うと恐ろしくなりました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/22 |
| Activity Date: | 2019/10/23 |
Reviewed by: masa
After entering Kalakaua Avenue, our hotel was the closest one, but we passed it and went to Moana Surfrider. After that, we went around in circles and ended up returning to the same road, so we wasted a lot of time.
カラカウア通りに入ってからは 私たちのホテルが一番手前だったのに
素通りしてモアナサーフライダーに行った
そのあとぐるぐる大廻りして 結局最後にまた同じ道に戻ったので
無駄な時間を費やした
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/16 |
Reviewed by: WAIZU
This is my third time using this service. It was just as great as last time. There was a slight discrepancy in the arrival time, but they arrived right on time. I will definitely use it again.
今回で3回目の利用になります。
前回同様とても良かったです。
到着時間には誤差がありましたがチャント来てくれました。
またリピートします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/13 |
Reviewed by: rierie
I requested Mr. Roberts for the return trip from the hotel to the airport. The service for the trip from Honolulu to the Ala Moana Shopping Center and then to the hotel was also good, and for this return trip, they picked me up according to my flight departure time, so I was able to check in right after arriving at the airport. I recommend booking your airport-hotel transfers in advance before going to Hawaii.
帰りの日ホテル〜空港までロバーツさんでお願いしました。
行きのホノルル〜アラモアナショッピングセンター立ち寄り〜ホテルまで、の対応も良かったですし、この帰りも飛行機の出発時間にあわせて迎えに来て貰えるので空港に着いたらそのままチェックイン出来ました。
ハワイに行く前に行き帰りの空港〜ホテルを予約しておくのをお勧めします。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/20 |
| Activity Date: | 2019/11/17 |
Reviewed by: ろびん
I have used Roberts Hawaii for shuttle service before and trust them, so I booked the shuttle bus between the airport and hotel for this trip as well.
There is a new service option to stop by the Ala Moana lounge, and I thought it might cost extra, but it didn't. I was dropped off at Ala Moana, could store my luggage, and would be taken from Ala Moana to the hotel at the time I had previously chosen.
The hotel I had booked was at a somewhat inconvenient distance from Ala Moana, and I thought it would be a hassle to walk or use the Waikiki Trolley, so I was half resigned to not going to Ala Moana this time. However, on the day I arrived, I was able to go to Ala Moana, enjoy nearly a full day of shopping, and then get a ride back to the hotel, arriving just in time for check-in. I was able to make good use of my day.
Arriving in Hawaii and going straight to the hotel in the morning would mean waiting until check-in time, so I was able to use my time effectively without worrying about transportation from Ala Moana to the hotel, making for a fulfilling first day.
I liked the original goods at the Roberts Hawaii lounge and quickly purchased a T-shirt. I would like to use their services again next time.
以前も送迎でロバーツハワイを使用したことがあって信頼しているので、今回の旅行でも空港とホテル間のシャトルバスを申し込みました。
アラモアナのラウンジ立ち寄りという、新しいサービスが選べるようになっていて、お金かかるのかと思いきや、余分なお金はかからず、アラモアナで一旦下ろしてもらい、荷物も預けることができ、あらかじめ決めておいた希望時間にアラモアナからホテルまで送ってもらえるとのことでした。
予約していたホテルが、アラモアナから中途半端な距離で、歩くのも面倒だし、ワイキキトロリーを使うにもあまり便利なところではないと思ったので、今回はアラモアナには行かないかも。。。と半ば諦めていたのですが、着いたその日にアラモアナに行けて、ほぼ1日ショッピングを楽しめ、またホテルまで送ってもらえたので、チェックインの時間にちょうどホテルに着くこともでき、1日が有効に使えました。
ハワイに到着して、そのまま朝にホテルへ行ってもチェックインの時間まで待つことになるので、時間も有効に使えて、アラモアナからホテルまでの足も気にすること無く、充実した初日でした。
ロバーツハワイのラウンジにあったオリジナルグッズが気に入り、Tシャツを早速購入しました。
次回もまた利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/11/16 |
Reviewed by: ハワイ大好き
I used it because it was cost-effective.
I only used it for the return trip in February and October. However, both times it arrived late.
In February, it was about 15 minutes late.
In October, it was 30 minutes late. I was worried I might not make it in time for the flight check-in.
コスパがいいので利用しました。
2月と10月に復路のみ利用です。
でも2回共時間に遅れてきました。
2月は15分位遅れてきました。
10月は30分遅れてきました。
飛行機のチェックインに間に合わないかもとヒヤヒヤしました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/19 |
| Activity Date: | 2019/10/25 |
Reviewed by: ケロミ
I arrived at the pickup location earlier than the scheduled time, but after 10 minutes had passed without seeing anyone, I started to feel a bit anxious. It seemed that the large bus was making rounds to various hotels, and with so many people and their luggage to load and greet, it took some time. However, the bus was clean, so I was able to relax comfortably on the way to the airport.
時間よりも前にピックアップの場所にいましたが、10分過ぎても来ないので少し不安になりました。大きなバスで各ホテルを回っていたようで、大勢の人数の荷物の積み込みとお迎えをしているので、過ごし時間がかるようです。バスは清潔なので安心して空港まで休めました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/18 |
| Activity Date: | 2019/11/12 |
Reviewed by: aloha8787
I always travel to Hawaii with a budget tour that includes transfers from the airport to Waikiki, but this time I chose an even cheaper tour, so the return transfer from the hotel to the airport was not included.
I thought a taxi would be fine for a family trip (for four people), but since it was just my daughter and me, we decided to use this tour.
It seems they waited in front of the hotel 15 minutes before the pickup time, and they picked us up early since we came down from the hotel ahead of schedule. After that, we smoothly picked up at two other hotels as well.
There was some traffic before getting on the usual highway, but we arrived at the airport very quickly, checked in smoothly without getting caught in the long lines, and were able to relax and have breakfast at the airport.
The guide greeted us warmly and carefully handled our suitcases and other luggage.
I would like to use this transfer tour again next time.
毎回、空港からワイキキまでの送迎付き格安ツアーで渡ハしていますが、今回は更に安いツアーを選んだ為、帰路のホテルから空港まではツアーに含まれていませんでした。
家族旅行'(4人)ならばタクシーでも良いかな?と思いましたが、私と娘の2人旅でしたのでこちらのツアーを使わせて頂きました。
迎えの時間15分前からホテル前で待っていてくれたようで、早めにホテル下へ降りた私達を早めにピックアップしてくれ、その後2ヶ所ホテルも同じく順調に。
いつものハイウェイに乗るまでの渋滞もありましたが、とても早く空港に着き、チェックインの長蛇の列に巻き込まれる事なくスムーズにチェックインし、のんびりと空港で朝食を取ることが出来ました。
ガイドさんも親しみのある挨拶と丁寧にスーツケース他荷物を積み下ろししてくれました。
次回からもこちらの送迎ツアーを使用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/01 |
Reviewed by: ヨッシー
Since I only used the shuttle service, I have no particular complaints or praises! However, I was a bit anxious the first time, but the reception area was easy to find and reassuring, so I use it every time.
送迎のみの利用なので特に可もなく不可もなくですね!でも初めての時は不安がありましたが、受付場所も分かり易く安心なので毎回利用させてもらっています。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/14 |
Reviewed by: ヒトン
The pickup was early in the morning, but they arrived on time without any issues. The occupancy rate was about 70%, and there were two Japanese passengers. I would like to use this service again.
朝早い時間のお迎えでしたが、問題なく時間通りに来ていただけました。乗車率は70%くらい日本人は2人でした。
また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/14 |
Reviewed by: におん
The designated pickup location was "Yokote Street by the hotel," so I waited on Yokote Street away from the front of the hotel. When the time passed and the car didn't arrive, I tried calling, but it didn't connect well... Feeling troubled, I went to the front of the hotel and found the driver waiting! He looked surprised and said, "Why are you waiting there?" I explained that I was instructed to wait on Yokote, but he seemed incredulous, saying something like, "I can't believe you're waiting there." I've used this service several times before, but this was the first time something like this happened.
事前に指定のあったピックアップ場所は「ホテル横手の通り」だったので、ホテル正面から離れて横手の通りで待っていました。時間が過ぎても車が来ないので電話をしてみましたが、うまく通じず・・・困って、ホテルの正面に行ってみると、迎えのドライバーが!!
「なんでそんなところで待ってるの?」と呆れた様子でした。
用紙に横手で待っているようにと指示があった旨を伝えましたが、「そんなとこで待ってるなんて信じられない」といった感じでした。
今まで何度か使っているサービスですが、今回みたいなことは初めてでした。
Thank you for your patronage.
We sincerely apologize for any anxiety caused regarding the pickup location on this occasion, on behalf of the operating company.
Upon reviewing the situation on the day of the service, it was found that a new driver was in charge and had made an error in the stopping position. Ideally, the driver should have been aware of the correct location while performing their duties, but due to insufficient training, this resulted in inconvenience for you on the day.
To prevent similar issues in the future, we will work with the local operating company to ensure thorough training for our drivers and improve our services.
VELTRA
ご利用ありがとうございます。
この度は、ピックアップ場所につきまして不安なお気持ちにさせてしまいましたこと、催行会社に代わりお詫び申し上げます。
当日の状況を確認しましたところ、新しいドライバーが担当していたため、停車位置を間違ってしまったとのことでした。
本来であれば正しい位置を把握した状態で業務を遂行すべきところ、ドライバーの教育が徹底できていなかったため、当日ご迷惑をおかけする結果となってしまいました。
今後同様のご迷惑をおかけしないためにも、あらためてドライバーへの教育を徹底するよう現地催行会社と共にサービスの向上に努めてまいります。
VELTRA
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/12 |
Reviewed by: yuko
Having a lounge made it easier to plan my schedule after arriving in Hawaii. I was able to make effective use of the time before check-in. Since the lounge is located in Ala Moana, I could drop off my suitcase and go shopping at Walmart and Don Quijote.
ラウンジがあるために、ハワイ到着後の予定が立てやすくなりました。
チェックインまでの時間が有効に使えました。
ラウンジがアラモアナにあるので、スーツケース を預けてウォルマートやドンキで買い出しが出来ました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/10/21 |
Reviewed by: rierie
This trip was a personal journey for me, who has been to Hawaii twice, and my elderly mother, who was visiting for the first time. The immigration inspection at Honolulu Airport was extremely crowded, and we were over 30 minutes late for our scheduled meeting time. We couldn't get in touch, which made us worried, but when we arrived at Mr. Roberts' desk and explained our situation, he smiled and said, "It's okay!" My mother and I felt relieved. We were able to take the next shuttle bus, stopped by the lounge at Ala Moana Shopping Center, checked our suitcases, and enjoyed a meal and shopping until around 2:30, which made us very satisfied. Thank you very much!
今回の旅行は2度目のハワイの私と初めてのハワイの高齢な母と2人での個人旅行でした。ホノルル空港での入国検査がめちゃ混雑していて予約の集合時間に30分以上遅れてしまい、連絡も取れず、心配でしたが、ロバーツさんのデスクに着いて説明したら「大丈夫ですよー」って笑顔で言って貰え、母と胸を撫で下ろしました。次のシャトルバスに乗せて頂き、アラモアナショッピングセンターのラウンジに寄って、スーツケースを預け、2:30頃まで食事とショッピングができて大満足
ありがとうございました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Families |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/11/14 |
Reviewed by: chinami
I don't want to waste a single second in Hawaii! I was greedy about it, but for those like us who can't sleep on the plane, the Ala Moana stopover plan might not be enjoyable? On the first day, it's recommended to either relax on the beach or enjoy a lomilomi massage without being too ambitious.
せっかくのハワイ、1秒たりとも無駄にしたくない!と欲張ったけど、私達みたいに飛行機で眠れない人は、アラモアナ立ち寄りプランは、楽しめないかも?初日は、欲張らずビーチで寝るか、ロミロミでゆったりがオススメです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ<ラウンジ立ち寄り付き> |
| Attended as: | Couples |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/10/27 |
Reviewed by: さなさなぽぽん
There was no one who could speak Japanese, but they were kind enough to check with the airline from over there and properly take care of our luggage. Also, the fact that there is no charge for infants is appealing.
日本語を話せる方はいませんでしたが、あちらから航空会社を確認してくれたり、きちんと荷物を預かってくれたりと親切でした。
また幼児料金がいらないのも魅力的です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/11/17 |
| Activity Date: | 2019/10/23 |
Reviewed by: yuko
I was able to get to the hotel smoothly without waiting after arrival. The return was also very smooth with timely pickup. I would like to use this service again.
到着後待つことなくスムーズにホテルまで行けた。帰りも時間どうりの迎えでとてもスムーズでよかった。また利用したい。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/10/25 |
Reviewed by: riro
I usually applied for the shuttle bus after arriving, which took a lot of time. This time, I made a reservation in advance, and when I picked up my suitcase and exited, a staff member was waiting for me. It was easy to get on, and I was able to use my time effectively.
いつもは到着してからシャトルバスを申し込んでたので、時間がかかってました。今回は事前予約で、スーツケースを取って出口を出たらスタッフの人が待っていてくれました。すんなり乗れて、時間が有効に使えました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/10/27 |
Reviewed by: Tammy
The driver was very cheerful! I called the contact number since I was a little late, but they responded in Japanese, so there was no need to worry.
とても陽気なドライバーさんでした!
ちよっと時間過ぎてたので問い合わせ先に電話しましたが、日本語で対応してくれて心配なしです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/16 |
| Activity Date: | 2019/11/12 |
Reviewed by: Sato
They are very kind to respond in Japanese, and I think it's very convenient that they provide transportation to the hotel. I recommend the shuttle service when in Hawaii.
日本語で対応してくれ親切です、ホテルまで送迎してもらえるので大変便利だと思います。ハワイの時はシャトルをおすすめします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2019/11/15 |
| Activity Date: | 2019/11/12 |
Reviewed by: TOMY
The driver was kind, and I felt安心して (at ease) being taken to the airport. Since it was the first pickup, it took a little time as we went around to various hotels, but that's understandable! (laughs)
優しい運転手さんで安心して空港まで送って頂きました。最初のピックアップだったので、いろんなホテルを回り少し時間がかかりましたが、それは仕方ないですネ(笑)
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/14 |
Reviewed by: AKY
Compared to the staff on the Big Island, they feel a bit cold, but it's affordable and safe, so I choose this company. The price between the airport and Honolulu is a great deal.
ハワイ島のスタッフに比べると冷たい感じがしますが、安いですし安全なのでここの会社にお願いしています。空港とホノルル間でこの価格はお得です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/13 |
Reviewed by: AKY
The driver did not speak Japanese, but he was very pleasant. The staff who greeted us seemed to be used to Japanese tourists, although it felt a bit like an assembly line.
運転手の方は日本語が話せませんでしたが、とても愉快な方でした。
お迎えのスタッフは、流れ作業とゆう感じですが日本人の観光客に慣れている感じはします。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2019/11/14 |
| Activity Date: | 2019/11/11 |
Reviewed by: 元気ぱぱ
As soon as I arrived at the airport, they were waiting for me and quickly handled my bags. The driving was safe, and I had no unpleasant experiences at all. The car was clean and comfortable.
空港に着くやいなや、すぐに待っててくれてバッグもてきぱきと運んでくれた。安全運転で嫌な思いは全くなかったです。車もきれいにしてあり快適でした。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2019/11/12 |
| Activity Date: | 2019/11/02 |
Reviewed by: パリっ子
First, the driver arrived about 30 minutes late, which was nerve-wracking. Moreover, I was asked for a tip that was supposed to be included in the fare. I was also criticized for the amount I paid. It was the worst experience.
まず、集合時間より30分ほど遅れてドライバーが来てハラハラ。
しかも料金に含まれているチップ代を要求されました。払った金額にもこれだけかとケチつけられました。
最悪でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Friends |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/10/15 |
Reviewed by: MVT
I used this service to travel from Oahu to Maui for work. It's convenient and helpful because it's affordable, reliable, and they pick you up directly from your hotel. If you're traveling with four people, there might be better options, but for one or two people, this seems to be the best choice. On the way back, I used The Bus, but it runs infrequently, so compared to that, the shuttle is more convenient.
オアフからマウイへ仕事に向かうために利用しました。低料金で正確であり直接自分のホテルに迎えに来てもらえるので便利で助かります。四人だったりした場合は他の方法の方がお得なこともあるようですが一人二人はこちらが良さそうでせす。帰りはザ・バスを利用しましたが本数が少なく比べるとシャトルが便利です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/11/07 |
Reviewed by: Tory
I have used this service several times, and I especially recommend this plan for solo travelers. This time, the flow was: pick-up at the hotel → stopping by other hotels to pick up other guests → heading to the airport. The only downside is that you arrive at the airport quite early, considering the traffic.
今まで何度か利用していますが、1人の場合はとくにこちらのプランはオススメです。今回も、ホテルでの迎え→他のお客さんの迎えのためのに他のホテルに立ち寄り→空港という流れでした。渋滞等を考慮して、空港にかなり早く着いてしまう点だけが難点です。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/10/14 |
Reviewed by: さえりゅ~
The voucher mentions that there may be a delay of 5 to 10 minutes. It also states to call if the bus does not arrive after 15 minutes. This time, there was no sign of the bus for about 20 minutes, so I returned to the hotel to make the call. We had disabled phone usage on our local SIM and were using Line via Wi-Fi, so I asked the hotel staff to make the call for me. Just as the call connected, my husband informed me that the bus had arrived, and I rushed back. However, according to my husband, when he mentioned that I had gone back to the hotel to call, the staff seemed displeased, responding with something like, "It's not that late, is it?" Since it was Saturday, I think the roads were congested, but while we had some time to spare for our flight, the American couple waiting with us seemed to be quite anxious and frustrated.
バウチャーには5から10分遅れる可能性があることの記載はあります。15分以上来ない場合には電話をするようにとも記載があります。
今回、20分程度来る様子がなく、電話をするために一旦ホテルに戻りました。私たちはローカルOFFで電話は利用出来ないようにしていて、Wifi経由でLineを使用していたので、電話連絡はホテルの窓口の人にお願いをしました。ちょうど、電話が通じた時にバスが来たと主人から連絡があり、すぐに戻りましたが、主人曰く、私がホテルに電話に戻ったと話したら「そんなに遅れてないでしょ」という感じで不機嫌な様子だったそうです。
土曜日だったので、道が混んでいたこともあると思いますが、私たちは飛行時の時間に余裕はありましたけど、一緒に待っていた米国人夫妻は余裕がそれほどなかったようで、イライラされていました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/11/09 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your patronage.
We sincerely apologize for any discomfort you experienced during the tour you participated in.
Upon confirming the situation with the local operating company, we found that typically, there should not have been any additional payment required. However, it seems the driver did not understand this. Furthermore, despite you informing the driver over the phone that there was no obligation to pay, the driver reacted with anger, which is completely unacceptable. We deeply apologize for this response.
To prevent similar inconveniences in the future, we will work together with the local operating company to improve our services.
We have also sent you an email regarding this matter, and we would appreciate it if you could check the details there.
Thank you for your understanding.
VELTRA
ご利用ありがとうございます。
この度は、ご利用いただきましたツアーにつきまして、ご不快なお気持ちにさせてしまい誠に申し訳ございません。
当日の状況を現地催行会社に確認させていただきましたところ、通常であれば追加でお支払いいただくことはないのですが、ドライバーが理解していなかったとのことでした。
また、現地催行会社に電話で確認されて支払う義務がないことをドライバーにお伝えいただいたにも関わらず、ドライバーが怒りをあらわにするという、本来あってはならない対応となりましたこと、心よりお詫び申し上げます。
今後同様のご迷惑をおかけしないためにも、現地催行会社と共にサービスの向上に努めてまいります。
別途メールでもご連絡させていただいておりますので、詳細につきましてはメールにてご確認いただけましたら幸いです。
何卒よろしくお願いします。
VELTRA