Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute

Reviewed by: Marcela

Horrible service! She was rude and very disrecpectful. Service Dec.12/2021 6pm. She changed the times of my pick up three times and got mad at me for it and called me a lair. I ended up calling a TAXI. I will be making a dispute with my credit card provider

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Shuttle to Manoa Falls Rainforest Trail & Self-Guided Hike | 7am, 9am & 11am

Incredible!!!

Reviewed by: Christine

The greenery is the prettiest I’ve ever seen! Don’t focus on making it to the top and seeing the waterfall…the best part is the experience getting there!

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Great Service!

Reviewed by: Jim

I used VELTRA for transportation to and from Honolulu Airport. BOTH directions were wonderful. When I came in, I went to the wrong pickup location at the airport. When I called to let them know that the van wasn't there, they just said to stay where I was and they radioed the driver and he drove to where I was to pick me up. Totally my mess up.

On the return to the airport 5 days later, the Van was right on time for pickup in front of the hotel. The driver was great. Wouldn't let me lift my luggage. He had a great personality and great knowledge of the islands. We also only made 4 stops to pick up other people. Most of the other companies make 5 or 6 stops.

I will definitely use them again, and I highly recommend them for all transportation needs.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Right outside the airport! I was able to board smoothly even without speaking English. 空港出てすぐ！英語が話せなくてもスムーズに乗車できました。

Reviewed by: ちかこ

I was anxious because I couldn't speak English, but as soon as I exited the airport, I was able to check in at a yellow counter where they assisted me in Japanese. It was written that I should make a phone call, but I was flustered because I couldn't do it well, so I was relieved. The driver spoke English, but he was polite and that was great.

英語が話せず不安だったのですが、空港出てすぐにある黄色いカウンターにて日本語で受け付けしてくれました。電話をするように書いてあったのですが、うまくかけられなくて焦ったので安心しました。ドライバーさんは英語でしたがら丁寧でよかったです。

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Not bad

Reviewed by: Megan Rish

The driver was early which was nice. He talked with each passenger as they got onboard. It wasn’t too bad.

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Roberts Hawaii - Honolulu Airport Shuttle To & From Waikiki Hotels

Wonderful Experience

Reviewed by: Megan Rish

Our driver was a wonderful person. Very friendly and gave us a run down on how things worked here. We look forward to using them again.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It is a quick and comfortable shuttle service. 迅速で快適な送迎サービスです

Reviewed by: あっこ

There was a desk located just outside the airport, which was easy to find. The shuttle pickup area was also nearby, so I hardly had to walk, and the wait time was about 10 minutes. The driver was friendly, and the experience was comfortable.

空港を出てからすぐの場所にデスクがあり、分かりやすかったです。シャトルが来る場所も近くてほとんど歩かず、待ち時間も10分程でした。ドライバーさんも感じが良くて、快適でした。

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All-Inclusive Oahu Guided Sightseeing Tour & Local Food Experience

So worth the tour!

Reviewed by: mg. a. s

My whole family was so pleased we took this tour. We had the chance to enjoy a few spots and stops. Every stop is almost a food stop. Sandy ( I hope I remember her name right ) and Maus ( or mouse? ) are a good team! They are very thoughtful not only inside the bus but even when we were at our stops, going beyond what is expected of them. They made the trip lively and interesting. The lunch was delicious. I went for the garlic shrimp. Make sure you have enough cash, smaller bills I would recommend. Well planned tour.

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

There were discrepancies regarding matters after arriving at the airport from Japan. 日本から、空港に到着後の事柄が相違していた。

Reviewed by: ハワイ大好き

I was told in an email to call after arriving at the airport, but I couldn't get through. While I was lost, I spotted a Roberts Hawaii vehicle and, upon speaking to them, I learned that they were checking in at that location.

空港に到着後に電話するようにとメールで言われており、電話をしたがつながらず、迷っているとロバーツハワイの車を発見し話しかけたところ、その場所で受付をしていたと聞かされた。

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All-Inclusive Oahu Guided Sightseeing Tour & Local Food Experience

Had amazing experience with crew

Reviewed by: Siddhant

Jackson and Sandy were amazing showing us the island. Apart from fact that they are awesome, they had great knowledge about the island and places you can explore. Overall I had a great time and would definitely recommend people to try the island tour. Cheers!

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Diamond Head Crater Hiking Tour with Reserved Tickets & Shuttle from Waikiki

Shop around for other companies

Reviewed by: Shauna

After my group was picked up another couple was picked up. I was disappointed because they were picked up across the street from the condo we were staying at. My group had to take a 15 minute walk to The pick up location that they told us. We could have slept in a little bit later and had breakfast. The ride to Diamondhead was simple and quick. Once you get to the location they do you have food trucks if you want to grab food or something to drink. As we were entering we were ask for tickets. Our driver did not give us the tickets to enter the hiking trail. We called the company no one answered and we did not have the phone number to the shuttle driver. The staff at Diamondhead did not want to let us in. however after taking sympathy on as they were nice and let us in. They could have said no and we would have to have sat in front of Diamondhead for 2 1/2. If you book with this company make sure your driver gives you your blue ticket for entry into the park.

After the hike it was a madhouse because the afternoon tours were coming in and the morning tours were going out. I received a phone call and it was a new shuttle driver who was supposed to take us to our original shuttle driver because he was caught in some type of traffic. It was a tight squeeze because this new shadow was much smaller than the ones that we came in on. The drive was really nice he gave us kind of like a sightseeing tour as we were going to the drop off location. We all get out and we’re kind of just standing around waiting. He tells us that the original shuttle driver is coming (he never showed). For people decided not to continue on with the second hike. So the shuttle driver said that instead of us waiting he could take us now because it was a smaller group. This isn’t their first time doing these tour so I would have expected things to run a lot smoother. I do recommend shopping around for different tour companies.

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Diamond Head Crater Hiking Tour with Reserved Tickets & Shuttle from Waikiki

Diamond Head Hike

Reviewed by: Lorena R

Great tour, our guide was friendly and professional.

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All-Inclusive Oahu Guided Sightseeing Tour & Local Food Experience

Great tour!

Reviewed by: Zain

Awesome experience, would highly recommend doing this in your first couple of days to Oahu. Helps make you your own itinerary and places you want to go spend time at on your own. Just wish there had been more stops in the tour.

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All-Inclusive Oahu Guided Sightseeing Tour & Local Food Experience

Amazing tour by Sandy!

Reviewed by: Spain

Sandy made our experience unforgettable. She’s knowledgeable and funny without trying. She goes above and beyond for her guests and has engaging conversations with everyone!

We definitely recommend this tour to everyone, both adults and kids! We ate so much good food and saw amazing sights around the island of Oahu. We will be back the next time we’re on the island for sure!!

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Diamond Head Crater Hiking Tour with Reserved Tickets & Shuttle from Waikiki

Hawaii Experience

Reviewed by: Morgan Martin

We had a patient driver. He was very nice. The ride was smooth too!

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Regarding contact information 連絡先について

Reviewed by: ミッチー

It was stated that I could contact them in Japanese with a phone number, but no matter how many times I called, I couldn't get through. When I finally did get through, a staff member who couldn't speak Japanese answered, and I felt anxious because I couldn't communicate in English.

日本語で連絡ができると電話番号が記載されていましたが、何度かけても電話が繋がらずやっと繋がったと思いましたが日本語が話せないスタッフが出て英語が通じず不安な思いをしました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

You will receive a confirmation call the day before. 前日に確認のTELがあります

Reviewed by: パリパリ

I received a call from the Japanese staff the evening before. Charlie Taxi was arranged and arrived to pick me up about 7 minutes before the scheduled time. I felt very secure using their service. I think it would be smoother to register a mobile number that can communicate or, if using the hotel phone, to provide the room number when making a reservation.

前日の夕方に日本語スタッフさんからTELがあります。
チャーリータクシーが手配され、約束の時間の7分前に迎えに来てくれました。
とても安心して利用できました。
予約の際には通じる携帯か、ホテルのTELの場合は部屋番号を登録しておくとスムーズだと思います。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Welcome with a name board. ネームボードでお出迎え

Reviewed by: パリパリ

After exiting with the orange tape for pre-clearance, I was welcomed with a board that had my name on it, and after confirmation, the staff guided me to the pickup area. In reality, a Charlie Taxi was arranged, and I was the only passenger! I arrived at the hotel in about 20 minutes. I believe the attentive service is due to the impact of COVID-19, but I can only express my gratitude for the pleasant service during such difficult circumstances.

プレクリアランスのオレンジテープを巻いて出口を出たら、
名前の書かれたボードで迎えてくださり、確認後はスタッフが乗り場まで案内してくれました。
実際はチャーリータクシーが手配されて、乗客は私一人！
20分ほどでホテルに到着しました。
至れり尽くせりのサービスは、コロナのせいだと思いますが、
大変な状況の中で気持ちの良いサービスで感謝しかありません。

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Diamond Head Crater Hiking Tour with Reserved Tickets & Shuttle from Waikiki

Diamond Head Hike...yikes!

Reviewed by: Consuela J.

Talk about a workout! It was awesome and well worth it although I am still sore! The driver was punctual and hilarious! I would definitely do this tour again with this company and recommend it to anyone seeking a workout with breathtaking views!

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It was consistently good. 安定に良かったです

Reviewed by: haru

Thank you for coming to pick me up without any worries!
I appreciate the smooth arrangements with no waiting time.
The staff are always kind and attentive, which makes me feel secure when making reservations.
I look forward to requesting your services again in the spring.
Thank you very much!

心配無くお迎えに来て下さいました！
待ち時間も無く、スムーズな配慮に感謝します
スタッフの方々も、親切で丁寧な対応にいつも
安心して予約できます
又春にお願い致します
有り難うございました！

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I felt safe even during the pandemic. コロナでも安心できました

Reviewed by: こころ

I felt safe even during COVID-19. I was very worried about the transportation between the airport and the hotel in Hawaii, where there were no Japanese tourists at all, but I was able to relax because they were very kind and accommodating. I definitely want to use this service again, and I look forward to it in the future.

コロナでも安心できました。日本人観光客が全くいない状態のハワイで空港とホテルの移動がとても心配が多かったのですが、とても親切に対応してくださいましたので安心して過ごすことができました。またぜひ利用したいと思いますこれからもよろしくお願いします。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

They were very kind and helpful. とても親切で助かりました

Reviewed by: こころ

Everyone was very kind and helpful. I was a bit worried about the airport and hotel transfers due to COVID-19, but I was able to complete the transfers without any issues. Since there were no Japanese customers due to the impact of COVID-19, it was a private transfer, which made it very comfortable!

とても親切で助かりました。コロナ関係で空港とホテルの送迎どうなるかちょっと心配でしたが、無事送迎を完了することができました。日本人のお客さんがコロナの影響でいなかったので貸し切りだったのでとても快適でした！

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

A little bit anxious. ちょっとハラハラ

Reviewed by: haana

I used the hotel to the airport on my return day. There was a parade in Waikiki that day, and I had to wait for over 30 minutes, which made me anxious about whether I would make it in time.

帰国日ホテルから空港まで利用しました。
当日はワイキキでパレードがあったこともありますが30分以上待ち、間に合うかハラハラしました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I was able to make good use of my time on the first day of arrival. 到着初日の時間を有効活用できました。

Reviewed by: bankan

After arriving in Honolulu, we had some time before the afternoon check-in at the condominium, so we chose to stop by Ala Moana Center for some shopping reconnaissance. The lounge was very convenient as they stored our family's four suitcases. It was just before the COVID-19 outbreak, so there were fewer tourists, allowing us to relax comfortably. We had lunch at the food court in the center and coincidentally got to see a hula dance performance, which really got us into the Honolulu spirit from day one. The friendly lounge staff and the cheerful shuttle bus driver were also highlights. I highly recommend it!

ホノルル到着後、コンドミニアムの午後のチェックインタイムまで時間が空くので、ショッピングの下見も兼ねて、アラモアナ・センターへ立ち寄るコースを選択しました。ラウンジでは家族4名のスーツケースを預かって頂け、とても便利。ちょうどコロナ感染拡大前で旅行客が減少してきたころだったので、ゆったり過ごさせて頂きました。センターのフードコートで昼食を取り、偶然センター内のフラダンスステージも見学できたので、初日からホノルル気分が盛り上がりました。フレンドリーなラウンジ係員の方、シャトルバスの陽気なドライバーさんもポイントが高かったです。お薦めです！

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

The long wait time is a downside, but it was good for the price. 待ち時間が長いのがネックですが、価格の割にはＧＯＯＤでした

Reviewed by: さんさん

After arriving at the airport, I was able to go through immigration smoothly, so I arrived at the meeting point early. Since there was some waiting time until the bus arrived, it would have been even better if that waiting time had been a little shorter. It was good for the price.

空港到着後スムーズに入国ができたため
早めに出迎え場所に到着　
そこでバスが到着するまで待ち時間があったため
その待ち時間がもう少しであれば
より一層よい。価格の割にはＧＯＯＤでした。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Sightseeing in the city with TheBus. TheBusでの市内見物

Reviewed by: ケンちゃん

Since check-in at the hotel was after 3 PM, I stopped by the lounge at Ala Moana Center, where I was able to leave my luggage and wander around for about three hours without any bags, which made me feel like I gained an extra day. The KCC Farmers Market on Saturday was suddenly canceled due to the COVID-19 situation, but aside from that, I had a fun eight days shopping and exploring. I've been here about seven times since my honeymoon 40 years ago, but this time I spent my time using TheBus and walking instead of renting a car. On the way back, I also used the shuttle service to the airport.

ホテルのチェエクインが15時以降だったので、途中のアラモアナ・センターのラウンジに立ち寄り荷物を預けて手ぶらで３時間位ブラブラ出来たので１日得したような気がしました。土曜日のKCCファーマーズマーケットは新型コロナウイルス騒ぎで突如中止でしたが、それ以外は買い物などで楽しい８日間を過ごせました。４０年前の新婚旅行以来７回ほど来ていますが、今回はレンタカーを借りずにTheBusと歩きで過ごしました。帰りもシャトルサービスで空港までお世話になりました。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Thank you for your continued support. いつもお世話になっております。

Reviewed by: さっちゃん

The airport was very crowded the year before last, and I was kept waiting until the last minute for my flight, which was quite nerve-wracking. Last year, I was picked up right in front of the hotel, and the road to the airport was smooth, which was great. I had requested the same service this year, but due to the impact of the coronavirus, it was canceled, and I am very sorry about that. I look forward to your assistance next year as well.

一昨年は　空港がとても混雑して　待たされ　飛行機の搭乗時間　ぎりぎりになり　とても　ハラハラしました　昨年は　ホテルの前まで　迎えに来て下さり　空港までの道も　スムーズで　とても良かったです　また今年も　お願いしていたのですが　コロナウイルスの影響で　キャンセルに　なり　とても申し訳ありませんでした　来年もよろしくお願いします。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

I'm tired. 疲れたー

Reviewed by: さっちゃん

There are one-way streets, and I had to go down the same road multiple times, which was inefficient and took a long time to get to the hotel. Please improve the directions a bit more.

一方通行も　ありますが　同じ道を何度も　通ったりで　要領が悪く　ホテルまで　凄く　時間が　かかりました
もう少し　順次よくお願いします

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

Convenient 便利

Reviewed by: T.M

It's just a shuttle service, so there's no conversation, just shared transportation. There's nothing particularly special about it, but I think it's cheaper than taking a taxi.

送迎だけなので何も会話もなく乗合で移動だけです。特に特徴はないけどタクシー代よりは安く行けると思います。

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【空港送迎】ダニエル・K・イノウエ国際空港（旧ホノルル国際空港）⇔ホテル 格安乗合送迎シャトルサービス by ロバーツハワイ

It's quite good. なかなかＧＯＯＤです

Reviewed by: さんさん

Airport transfer from the hotel
I dislike waiting, so when I called, I was told they would arrive in 5 minutes, and they arrived exactly in 5 minutes.
It was quite good.

ホテルから空港送り
待ち時間が嫌なため、電話をいれたら、後5分で到着する！と言われたらきっちり５分で到着しました。
なかなか良いです。

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