Reviewed by: Jasmine
We travelled with 3 small children. This catamaran sail was amazing. Staff took us to a great spot for turtles and assisted our kids in the water and onboard. After snorkeling we saw whales and dolphins. Relaxed, fun cruise staff went above and beyond highly recommend
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/18 |
| Activity Date: | 2016/01/15 |
Reviewed by: 大剣弾
It felt like it started and ended somewhat aimlessly. It must be great for children and the elderly.
なんとなく始まりなんとなく終わった感じです。
お子さんとかお年寄りにはとてもいいんでしょうね。
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Couples |
| Posted on: | 2016/01/18 |
| Activity Date: | 2015/11/29 |
Reviewed by: タローさん
I saw a feature on Hawaii on TV that introduced this tour, and I really wanted to participate, so I signed up. All the staff are locals, and they only speak English. It might be nice to view Waikiki from the ocean, but it was a bit different from what was shown on TV, which was disappointing. If you're looking to enjoy a sense of activity, other sailing tours might be better.
テレビでハワイの特集をしているのを見たときに、このツアーを紹介していてぜひ参加したいと思い、申し込みました。スタッフは全員地元の方で、英語しか通じません。沖から宿泊しているワイキキを眺めるのにはいいかもしれませんが、ちょっとテレビで紹介していたものとは違っていて残念でした。アクティビティな感覚を楽しむのであれば、ほかのセーリングツアーのほうがいいかもしれません。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2016/01/17 |
| Activity Date: | 2015/12/23 |
Reviewed by: Alejandra González
The tour is for everybody. I think it'll be more species but it's a good one to go with children.
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/17 |
| Activity Date: | 2016/01/14 |
Reviewed by: Chedlee
We sailed Christmas Day and it was the perfect way to spend the day. The crew were friendly and we had a great sail - well worth the cost
| Rating: | |
|---|---|
| Packages: | Tradewind Sail |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/16 |
| Activity Date: | 2015/12/25 |
Reviewed by: Cyndi
We spent Christmas in Hawaii and went on this excursion and absolutely loved it!!! The crew was fabulous and we would do this excursion again!!! Saw a turtle and a shark and lots of other cool stuff!!! Great excursion to do 1st!!! Some folks may need a little dramimine for motion sickness, however, you don't even notice how far down you are, it's amazing!!!
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/11 |
| Activity Date: | 2015/12/19 |
Reviewed by: Cyndi
We spent Christmas in Hawaii and went on this excursion and absolutely loved it!!! The crew was fabulous and we would do this excursion again!!!
| Rating: | |
|---|---|
| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/11 |
| Activity Date: | 2015/12/20 |
Reviewed by: ビーチ大好き
The sailing tour was my first experience, and it was incredibly refreshing. Lying on the net and listening to the sound of the waves made me feel like my whole body was being purified. I only nibbled on snacks and selected drinks, but I hardly touched them because I was so absorbed in sailing. If you get tired from shopping, taking this sailing tour could be a great way to refresh yourself, which is a typical way to enjoy Hawaii.
セーリングツアーは初めての体験でしたが超が付くほど気持ちいい。ネットに寝ながら波音を聞いていると全身が浄化されていくような感じがします。
スナックはつまむ程度、ドリンクはセレクトしましたが、セーリングに夢中でほとんど口にしませんでした。
お買い物に疲れたらこのセーリングツアーで気分転換するのもハワイらしい過ごし方かもしれません。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2016/01/09 |
| Activity Date: | 2016/01/05 |
Reviewed by: 久々のハワイ
We used it with our family, including a first grader and older children, in late December.
It was around the time when whale watching starts, and we considered a boat cruise, but thought it might be boring if we didn't see any whales, so we opted for a yacht, which turned out to be a good choice. It didn't sway much, and instead, it was refreshing to feel the thrill of the waves. However, my younger child seemed a bit scared at first from the rocking, so while it wasn't dangerous, it might have been a bit too early for them.
The cruise lasted an hour and a half, going around the other side of Diamond Head. On the way there, we felt excited, and on the way back, we were a bit more calm. Opinions might differ on whether it was worth the price, but I felt like I experienced Hawaii, and I was happy with it. As many have mentioned, I had been interested in beach yachts for a while, and even though the programs are different, it would cost two to three times more in Japan's Shonan.
By the way, it was fully booked with about 40 people, but our family was the only Japanese. I didn't understand much English, but since it was just about feeling the waves and the wind, language didn't really matter.
小1と高学年の子供と家族で、12月下旬に利用。
クジラが始まる頃で、船クルーズも考えたけど、見えなかったらツマラナイと思い、ヨットにしたけど良かったです。
そんなに揺れないし、むしろ波を感じる疾走感で爽快だったけど、下の子が、最初は波に揺られているのが怖い様子だったので、危険はないけど、ちょっと早かったかな。
ダイアモンドヘッドの向こう側まで回り込む一時間半のクルーズ。行きは気分が高揚、帰りは少し冷静にという感じなので、高い・安いは、ギリギリ意見が別れるかも知れないけど、ハワイ体験した気分になり、僕は良かったです。
みんなが書いている通り、前々からビーチのヨットが気になっていたし、日本の湘南だとプログラムは違えど、2~3倍はかかるし。
なお、約40人の満員でしたが、日本人は我が家族のみ。英語は余り分からなかったけど、波を感じ風を感じるだけなので、言葉は関係ないですもんね。
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/05 |
| Activity Date: | 2015/12/24 |
Reviewed by: ナイちゃん
This was my first time on the catamaran. It was a bit chilly since it was winter, but I enjoyed the sunset while drinking a Mai Tai. Since drinks are unlimited, be careful not to overindulge. You might need to use the restroom frequently.
今回初めてカタマラン号にのりました。
冬場でしたので、少し肌寒かったですがマイタイ飲みながら
サンセットを楽しみました。
飲み放題なので飲みすぎに注意してください。
トイレが近くなります
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2016/01/04 |
| Activity Date: | 2015/12/25 |
Reviewed by: 1111RW
On the day we arrived in Hawaii, we wanted to enjoy a lovely sunset, so our family of four decided to take this cruise. We boarded from the pier right in front of the Hilton, and the kids were able to play on the beach during the waiting time, which made it a stress-free experience. When the sun began to set, we left our shoes before boarding and didn't need to bring much else. The boat was relatively large and had restrooms. There were benches in both a sheltered area to avoid the sun and wind, as well as an outdoor area. They offered light snacks, but it was just chips and cookies. That day, it was just us and one other couple from abroad. Unfortunately, we couldn't see the sunset, and we cruised until the city lights came on, but it was really windy and cold!!! I wore a long-sleeve shirt and a windbreaker, but my feet were bare and got chilly... The boat was rocking, and my 2-year-old got seasick and was in a bad mood. It was quite a long time, so I felt sorry for him. I think the atmosphere and facilities are good, so I recommend this for families with small children during warmer seasons!
ハワイ到着日にサンセットで素敵な雰囲気をと思い家族4人で利用しました。ヒルトンの目の前の桟橋から乗船するため、待ち時間も子どもたちは砂浜で遊ぶなどゆったりとストレスありませんでした。陽が傾きかけたころ、乗船前に靴を預けて裸足で乗る以外は特に持ち物は要りません。比較的大きな船でお手洗いもあります。陽射しや風を避ける壁がついたエリアと外のエリアにベンチがあります。軽食とありますがスナック菓子、クッキー程度です。その日は私たちと他外国人のご夫婦1組だけでした。残念ながらサンセットは見えず、その後街がライトアップするまでクルージングするのですが、何せ風もすごいし寒い!!!長袖にウィンドブレーカーを着ていきましたが、足元は裸足だし冷えました・・・。うねりがあって揺れたこともあり、2歳の子どもは船酔いしてしまい、機嫌も悪く、更に結構時間が長いので可哀想なことをしました。雰囲気設備は良いと思うので、小さなお子さんがいる方は暖かい季節をおススメいたします!
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/04 |
| Activity Date: | 2015/12/22 |
Reviewed by: Jonathan W.
The catamaran and crew were great. The boat is in great condition, very clean and very spacious with lots of area for getting great views. The crew is very friendly and asked several times if they could get anything for me. I'd definitely sail with them again!
| Rating: | |
|---|---|
| Packages: | Tradewind Sail |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/02 |
| Activity Date: | 2015/12/07 |
Reviewed by: Chen family
It is better than expected, it was wonderful. Thank you.
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Families with Young Children |
| Posted on: | 2016/01/01 |
| Activity Date: | 2015/12/29 |
Reviewed by: hayashi
We participated as a couple. As soon as we exited the hotel and reached the beach, we saw the boat, so we arrived without any confusion. There were about 20 participants that day, but we were the only Japanese people.
The weather was nice, and it was great that we got to see sea turtles. However, during snorkeling, there was an incident where my wife's life jacket lost air. Since she couldn't swim, she was quite panicked. I waved to the guide on the boat, but they just smiled and waved back, thinking it was a simple greeting, and didn’t come to help. When I shouted "Help" loudly, a guide swimming nearby brought a float, and we managed to resolve the situation. Perhaps there was an explanation on how to call for help during the initial English guidance.
When we got back on the boat, I found that my life jacket was also about 70% deflated. I had checked how to inflate it and how to maintain the valve with the guide, so the equipment itself might have been faulty.
After snorkeling, we cruised towards Diamond Head. The waves were quite big, and I ended up feeling sick. When I asked the guide where the restroom was because I thought I might throw up, I was told, "Don't throw up in the restroom," so I had to hold it in. Eventually, I couldn't hold it anymore and ended up using a plastic bag.
There were other guests who also felt sick, but after applying lavender essential oil, they received a bucket that said "Let's Do It" and were encouraged with "Let's Do it." There were several people who were rescued from near drowning and others who felt unwell, but they were all Asian. The Western guests seemed to be having a great time, drinking alcohol on the boat. It might be a tour more suited for Westerners (laughs).
夫婦二人で参加しました。
ホテルからビーチに出るとすぐに船が見えたため、迷うことなく到着。当日は20人ほど参加していましたが、日本人は私たち二人だけでした。
天気が良く、ウミガメにも会えた点は良かったです。
しかし、シュノーケリング中、妻の救命胴衣から空気が抜けるハプニングが発生。妻は泳げなかったのでかなり焦りました。船にいるガイドに手を振ったのですが、単なるコミュニケーションと思ったのかニコニコ手を振りかえしてくるだけで助けてもらえず。「Help」と大きな声を上げたところ近くで泳いでいたガイドさんが浮き輪を持ってきて来てくれて事なきを得ました。もしかしたら、最初の英語のガイダンスのところで助けの呼び方などの説明があったのかもしれません。船に上がると私の救命胴衣も7割ほど空気が抜けていました。空気の入れ方、弁の保持の仕方等はガイドさんにチェックしてもらい実施していたので道具自体が良くなかったのかもしれません。
シュノーケリング後はダイヤモンドヘッドの方などをクルージング。結構波が大きく、今度は私の気分が悪くなってしまいました。トイレで吐こうと思いガイドさんにトイレの場所を聞くと、「トイレでは吐くな」と言われ我慢することに。その後、とうとう我慢ができずにビニール袋に戻しました。
他のお客さんも気分が悪くなった人はいましたが、ラベンダーのアロマオイルを塗られた後、「Let's Do It」と書かれたバケツをもらい、「Let's Do it」と言われていました。
溺れかかって助けられた人、気分の悪くなった人は複数人いましたが全てアジア人。西洋人は船上でお酒をがぶがぶ飲みとても楽しそうでした。西洋人向きのツアーなのかもしれません(笑)
| Rating: | |
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| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2015/12/30 |
| Activity Date: | 2015/12/25 |
Reviewed by: Milton
We had an absolutely amazing venture and would definitely recommend this for anyone upgrade to the premium sub it's worth the extra money
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/28 |
Reviewed by: Katie
Great time had by all, we went on Christmas Day, highly recommend to all, friendly and fun staff
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Families |
| Posted on: | 2015/12/28 |
| Activity Date: | 2015/12/25 |
Reviewed by: のりこ
The sunset was absolutely beautiful! There were only my husband and I, along with one elderly parent-child pair, and the atmosphere was great with lively English-speaking guests! The staff didn't speak Japanese, but my husband and I, who can't speak any English at all, had no particular problems.
For those who will be boarding in the future, please note that a jacket is essential! I boarded on December 20, and it was very windy that day, so it got cold once we went offshore. It was also quite rocky! I'm not sure if there are restrooms available, but considering it's cold and you'll be drinking alcohol, please keep the restroom situation in mind when boarding.
夕日がとっても綺麗でした!日本人は私達夫婦とあと一組の年配親子だけで、ノリのよい英語圏の方ばかりでそれがまた雰囲気がよかったです!スタッフは日本語は通じませんでしたが、英語が全く話せない私達夫婦でしたが特に問題はなかったです。
これから乗る方に注意してもらうことは、上着は必須です!12月20日に乗ったのですが、この日はとっても風が強くて沖合に出ると寒かったです。そしてとっても揺れました!あとお手洗いが有るのか無いのかわからないですが、寒いしお酒も飲むのでお手洗いの事も考慮して乗船して下さい。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2015/12/26 |
| Activity Date: | 2015/12/20 |
Reviewed by: Simon
We made our own fun. I had to drive, so no alcool for me, but the gf got drunk with their delicious cocktail and champagne. It was friday, so we stayed on the waikiki beach waiting in line for the beach restaurant ShoreBird, watching the fireworks and coming inside to grill our own fosh afterward. It was a great night. I recommend going on a friday. We wanted to go to Chinatown after, for the first friday of the month (they have a celebration) but we got lost, and it was too late. But the sunset sail itself was great. Not many seats, so we just sat on the floor.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2015/12/26 |
| Activity Date: | 2015/12/04 |
Reviewed by: Rich
We had a great time on the submarine! Our guide was the best.
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Couples |
| Posted on: | 2015/12/19 |
| Activity Date: | 2015/12/13 |
Reviewed by: Allison
This was an awesome adventure. We had 8 people in our group and the crew was so courteous and accommodating in helping our 82 year old Mom to get on and off the catamaran. The Fireworks Friday Sail is a must if visiting Honolulu. We enjoyed and will definitely do this activity again when we visit. Everything was just perfect. Thanks.
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail |
| Attended as: | Families |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/04 |
Reviewed by: ぷーさん
The sunset before boarding the ship was also moving. I ended up getting seasick, which made it impossible for my girlfriend to enjoy the fireworks. I'm sorry, as the fireworks must have been amazing.
船に乗る前の夕日も感動です。船酔いをしてしまい彼女に花火どころではない状況を作らせてしまいました。花火は最高だったはずなのにごめんなさい。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日までのご予約) |
| Attended as: | Couples |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/11 |
Reviewed by: Troy
Nice bar and restaurant. Buffet salad bar with hot items, grill your own meat or seafood. Fun activity.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/06 |
Reviewed by: Troy
Beautiful night, great ride, well organized, good booze and tunes.
A must to do if staying in Waikiki
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Couples |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/06 |
Reviewed by: おったん。
On November 13, 2015, I took my first ride on the Holokai Catamaran. I actually wanted to book the dinner cruise I used last time, but it was fully booked, so I signed up for this plan instead. In the end, I think it was a good choice.
The meeting place was Waikiki Beach, so I could walk there from my hotel, the Hyatt Regency. I changed into clothes that I didn't mind getting wet and headed out. However, there are two "Outrigger" locations on Waikiki Beach, which unexpectedly made me a bit anxious.
That said, I arrived at the meeting place safely and was able to participate. We set sail at 5 PM and enjoyed a sunset cruise while sipping cocktails and beer.
There was no guidance in Japanese, so I spent some time observing, but I quickly got used to it and enjoyed 3 to 4 cocktails while swaying with the waves. The boat was small, so everyone around me quickly became friendly, but unfortunately, a bit of English proficiency is necessary here.
We encountered a light rain along the way, but there was no place to escape, so I just had fun with the other foreigners around me. After that, a rainbow appeared over Waikiki, which felt like a great bonus. The sense of connection with nature on a small yacht, which you can't experience on a dinner cruise, was truly the best.
I was worried about the restroom situation, but it wasn't as bad as I had feared, which was a relief. Well, I think it's best not to have to go at all, but... this is just my personal opinion.
If I get the chance to go to Hawaii again, I would love to sign up for this again. Thank you!
2015年11月13日、ホロカイ・カタマラン号に初めて乗りました。
ホントは前回利用したディナークルーズを申し込もうと思ったけど、
満員だったため、こちらのプランに申し込みました。
結果としてはこちらにして、良かったと思います。
集合場所はワイキキビーチだったので、投宿先のハイアットリージェンシーからも
徒歩で行け、一旦ホテルで濡れても構わない格好に着替え、向かいました。
ただ集合場所の『アウトリガー』はワイキキビーチに2ヶ所あり、
想定外に焦ってしまいました。
とは言うものの、無事に集合場所へ辿り着き、参加できました。
5時に出航してカクテルやビールを飲みながら、サンセットクルーズを
満喫できました。
日本語でのガイダンスがなく、少し様子を見ながら、過ごしていましたが
すぐに慣れ、波に揺られながら、カクテルを3~4杯いただきました。
狭い船内なので、周囲では直ぐに打ち解けた様子でしたが、
ここは悲しいかな、多少の英語力が必要です。
途中で軽く雨にも当たられましたが、逃れる場所もなく、
ただただ周囲の外国人と一緒にはしゃぎ回ってました。
でもその後はワイキキの街に虹がかかり、お得感満載でした。
ディナークルーズでは味わえない、小さなヨットでの自然との一体感は、
やっぱり最高です。
危惧していたトイレも、覚悟したほどではなく、安心しました。
まぁ行かないに越したことは無いと思いますが、
…まぁこれは個人的な感想なので。
もしまたハワイへ行けるなら、また申し込みたいと思います。
ありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/13 |
Reviewed by: Ry & J
We absolutely loved this boat and its staff. I can to Hawaii to visit my sorority sister. So one might imagine how we partied in our college days. Although this wasn't a wild rager, the staff was hilarious, other passengers were super friendly, and the boat was fun (liquor helped). From beginning to end the whole experience was effortless and well worth every penny. We are actually making it a tradition every time we go to Hawaii. It's good for all ages and an amazing way to experience the beauty of Waikiki.
| Rating: | |
|---|---|
| Packages: | Tradewind Sail |
| Attended as: | Friends |
| Posted on: | 2015/12/10 |
| Activity Date: | 2015/12/06 |
Reviewed by: Kathryn
The weather was a little disappointing with some light rain but aside from that everything was fantastic. Fireworks were spectacular and the evening was topped off by a lovely bbq dinner - so good we went back again!
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Couples |
| Posted on: | 2015/12/06 |
| Activity Date: | 2015/11/13 |
Reviewed by: nancy
It was very convenient to depart from the beach in front of the Sheraton Hotel where we stayed. There were about 50 people on board, and we were the only four Japanese. All the crew and other passengers looked foreign, and the language was English ONLY, so we couldn't understand the detailed explanations at all, but it actually made it feel more like we were abroad, which was fun.
Feeling the wind and the splashes of the waves while watching the sunset over Waikiki Beach created a sense of unity that you can't experience on a large ship, and it was the best.
Although there is a restroom available, it seems you have to open a lid about 50 cm on the deck and go down a vertical ladder (I saw two men go down), so I wouldn't recommend it for women.
私たちが泊まっていたシェラトンホテル前ビーチからの出航でとても便利でした。
定員50人ほどで、日本人は私たち4人だけ、クルー他乗客全員見た目も外人、言葉も英語ONLYで、細かな説明などはサッパリわかりませんでしたが、反って外国に来た感おお有りで楽しかったです。
風と波しぶきを感じながら、ワイキキビーチの夕暮れ、サンセットを見られて、大型船では味わえない一体感が最高でした。
お手洗いは有りとなってますが、デッキにある50㎝くらいの蓋を開けて、垂直はしごを降りていくようで(男性が2人ほどいかれてましたが)女性にはおすすめできません。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2015/12/03 |
| Activity Date: | 2015/11/28 |
Reviewed by: J Hulls
We had a great time on the sail and the swim with the turtles. The crew was great, you can tell they really love what they do and want to make sure your excursion is a memorable one. We would do it again.
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Couples |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/29 |
Reviewed by: Sarah
Everything was excellent! The weather didn't cooperate, but the captain was nice enough to offer opportunities to reschedule for another night without any charges. Unfortunately this was our last chance to go, and thankfully they were up for it if we were! Everyone was so friendly and the drinks were great. The service was very prompt and even with the monsoon weather we were having it was still an awesome time on the water. We had a blast!!!!
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| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2015/11/26 |
| Activity Date: | 2015/11/23 |
Reviewed by: GRT
We booked a sunset cruise for our family.
We arrived at the meeting point 10 minutes before the scheduled time, but even after the meeting time had passed, neither the boat nor the staff showed up. I called the tour company, but it went to voicemail. The payment had been processed via credit card two months prior, which made me very worried.
In the end, we waited for an hour past the departure time and were informed via email the next day that it had been canceled.
As a result, we wasted precious time on our last day in Hawaii, and it left us with a very unpleasant memory.
I recommend keeping this in mind when making a reservation.
家族でサンセットクルーズを予約しました。
当日10分前から集合場所にいましたが、集合時間を過ぎても船も係員も現れず、催行会社に電話を掛けるも留守電応対。
2ヶ月も前に代金はクレジット決済されており、非常に心配になりました。
結局、出発時間過ぎまで1時間も待たされ、メールの返信で翌日になって中止になった事を知らされました。
この為、ハワイ最終日の貴重な時間を無駄に過ごし、後味も非常に悪い思い出となりました。
こうした事があることを念頭に置き、申し込まれる事をお勧めします。
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| Attended as: | Families |
| Posted on: | 2015/11/26 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for the inconvenience caused during your valuable time on your last day in Hawaii.
As we mentioned in a separate email, according to the report from the operating company, we attempted to call your hotel room around 10 AM on the day of your scheduled activity to inform you of the cancellation. However, since we were unable to speak directly with you, we left a message on your voicemail.
Normally, in the event of a sudden cancellation, we should inform you through all possible means, including a call to the hotel. If we had been able to communicate this to you in advance, you would not have had to make the trip to the location. We also sincerely apologize for the anxiety caused by the inability to connect with you despite your efforts to reach the operating company.
We will take strict measures with the operating company and strive for further service improvement in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ハワイ最終日の貴重なお時間にご迷惑をおかけしましたこと深くお詫び申し上げます。
別途メールでもご案内させていただきました通り、催行会社からの報告によりますと、当日午前10時頃にご滞在ホテルのお部屋にキャンセルの旨のお電話を差し上げましたが、直接お話しできなかったため留守番電話にメッセージを残させていただいたとのことでございました。
本来であれば、急な不催行が決定した場合には、ホテルへのお電話はもちろんのこと、可能な限りあらゆる方法で事前にお客様へご案内する必要があり、当日も事前にお伝えすることができていれば現地までご足労いただくこともなかったと存じます。
また、催行会社に連絡いただいたにもかかわらず電話が繋がらながらず、不安を助長する結果となり誠に申し訳ございません。
催行会社には厳重に注意し、今後さらなるサービス向上に努めさせていただきます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム