Reviewed by: Jellie
Great snorkeling! We saw tons of green sea turtles, fish and spinner dolphins! The sail after the snorkel was fantastic as well!
| Rating: | |
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/08/30 |
| Activity Date: | 2019/08/27 |
Reviewed by: kiringo
The day I participated, it was packed with about 40 people, and there was barely enough room to sit. There were four crew members. I attended with elementary school children, but the explanation for using the snorkeling gear was very brief, and after that, everyone pretty much did their own thing. During sailing, the crew said it was optional to wear life jackets, and since they came around to collect them, none of the participants ended up wearing them.
I was able to see a sea turtle, and I spotted dolphins jumping in the distance, which was great, but I felt it might be more of an adult-oriented tour.
参加した日は40人くらいの満員状態で席もギリギリ座れるという状態でした。クルーは4人でした。小学生を連れての参加でしたがシュノーケリングの使い方はサラッと説明するくらいで、始まってからはほとんど各自で勝手にやるというかんじでした。セーリングの時は救命胴衣は着けても着けなくてもよいと言ってクルーが回収しにきて参加者全員着用してませんでした。
ウミガメは見れたし、遠くでイルカが飛び跳ねてるのが見えたので良かったですが、大人向けのツアーかな?と思いました。
| Rating: | |
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| Packages: | 【期間限定!】基本プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/30 |
| Activity Date: | 2019/08/27 |
Reviewed by: koko
After reading experiences about how rough it can get out at sea, I changed my schedule to a day when the wind seemed to be calming down, based on the weather forecast. On the day of the trip, the wind speed was 5 m/s. Once we were out at sea, there were some waves that splashed water on us, but it felt like a little adventure and was quite fun! Most of the time, there wasn't much rocking, and we could enjoy the scenery and the sunset! My high school son was very satisfied as well. However, among about 50 passengers, there was one person who felt unwell. I took motion sickness medication just in case.
沖に出るとかなり揺れるという体験談を読んで、天気予報を見ながら風が弱まりそうな日に日程を変更しました。当日は風速5m/s。沖にでると、水しぶきがかかるほどの揺れもありましたが、ちょっとした冒険気分で楽し〜いという感じ。ほとんどの時間は揺れもあまりなく景色もサンセットも楽しめます!高校生の息子も大満足。なお、50人ぐらいの乗客の中で一人だけ気分が悪くなった人がいました。私は念のため酔い止めを飲みました。
| Rating: | |
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| Packages: | 【2023年12月31日まで】基本プラン |
| Attended as: | Families |
| Posted on: | 2019/08/30 |
| Activity Date: | 2019/08/27 |
Reviewed by: たいちゃん
I felt that both the dancers and the hosts were top-notch. The food was also delicious. This time, I had a golden seat right next to the stage, but I think you can enjoy it just as much from the seats further back.
ダンサー、司会者共に一流だなと感じました。
食事も美味しかったです。
今回はゴールデンシートで、ステージ真横の席でしたが、後方の席でも充分見えるし楽しめると思います。
| Rating: | |
|---|---|
| Packages: | ゴールデンシート |
| Attended as: | Families |
| Posted on: | 2019/08/29 |
| Activity Date: | 2019/08/25 |
Reviewed by: かりん
I participated in a submarine tour for the first time. At first, I waited and waited at the meeting point for the 9:30 tour, but no one came, and it was almost 10:00. I started to worry that I had gone to the wrong place and was about to give up when the pickup finally arrived. Although we started off on a negative note, the submarine tour itself was great. We got to see sea turtles, and the kids were excited throughout their first experience in a submarine and seeing the underwater scenery. Not only was the underwater experience amazing, but the views from the boat were also fantastic. We could see Diamond Head the whole time, and we took a lot of great photos. It became a wonderful memory of our time in Hawaii, and I am very satisfied.
初めて潜水艦ツアーに参加しました。
最初、9:30の集合場所に待っても待っても迎えが来ず、時間は10:00前に。場所を間違えてしまったのかと不安になり、もう無理だと諦めかけたところに遅れて迎えが到着。スタートはマイナスからでしたが、潜水艦ツアー自体は良かったです。海亀も見れたし、子供達も初めての潜水艦や海底の景色に終始興奮気味でした。海の中も去ることながら、船からの景色も最高でした。ずっとダイヤモンドヘッドが見え、たくさんいい写真がとれました。ハワイでの良い思い出になり、大満足です。
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Families |
| Posted on: | 2019/08/28 |
| Activity Date: | 2019/08/25 |
Reviewed by: たかぼん
My son and I participated in a group lesson together. It was his first time surfing, and at first, he couldn't ride the waves, but by the end, he was doing really well. The staff mentioned they would take photos, so I intended to buy some as a keepsake. However, they only took a few pictures of my son, and they were mostly from the beginning when he wasn't riding well, with no photos of him successfully riding the waves. Since there was no other option, I ended up purchasing the few photos from the beginning.
息子と2人でグループレッスンに参加しました。息子は、初サーフィンで最初は乗れなかったけど、後半上手に乗れてました。
スタッフの方が、写真を撮ってくれるということで、記念に購入するつもりで写真を確認しましたが、息子だけ数枚しか撮っていなく、また最初のほうだけ撮っていただけで上手に乗れてる写真が全く無かったです。仕方がないので、最初のほうの数少ない写真を購入しました。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Families |
| Posted on: | 2019/08/28 |
| Activity Date: | 2019/08/24 |
Reviewed by: UUU
The boat to the submarine was quite rocky, but the submarine itself didn't sway much, and I was able to see a lot of fish, which made me very satisfied. If you're prone to seasickness, taking motion sickness medication is a must.
潜水艦に行くまでの船が結構揺れましたが、潜水艦はあまり揺れず、魚もたくさん見ることができ、満足でした。船酔いしやすい方は酔い止め必須です。
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/28 |
| Activity Date: | 2019/08/25 |
Reviewed by: イリヤ
Pickup from the hotel to near Hilton.
There were hardly any Japanese people at the meeting place.
It was helpful that there was a Japanese channel on the headphones in the submarine.
However, you can't see big fish, and you won't see beautiful fish, so if you expect those, you'll be disappointed.
ホテルからヒルトンそばまでピックアップ。
集合場所はほぼ日本人はいませんでした。
潜水艦ではヘッドフォンから日本語のチャンネルがあるから助かりました。
ただ大きな魚は見えないし、綺麗な魚も見れないのでそういうものを期待するとがっかりします。
| Rating: | |
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| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/26 |
| Activity Date: | 2019/08/21 |
Reviewed by: KEN
I participated alone. There were eight participants in total, including myself, with four men and four women.
We had a pleasant video training session before heading to the beach. The beach was visible as we left the hotel. It took about ten minutes to walk there, and three coaches were already waiting for us, conducting a relaxed lesson on the sandy beach (practicing paddling and standing).
The boards were long and a bit heavy. We paired up to carry them to the sea and moved out into the waves.
On this day, the waves were about three meters high.
As a 67-year-old beginner, it required quite a bit of physical strength.
In the end, I was able to stand for about five seconds. Lacking stamina and with the high waves, I got tired after three attempts and returned to shore alone.
Thank you for providing such a wonderful experience in Hawaii. This was my fifth trip to Hawaii, and I thoroughly enjoyed a Hawaii like no other.
一人参加しました。参加者は私を含めて8名でした。男女4名づつでした。
レッスンの前のビデオ研修を和やかに受けイザビーチへ。
ビーチはホテルを出て見えてます。歩いて10分ほどで到着、すでにコーチ3人が待ち構えており、和やかに砂浜でレッスン(パドリングや立ち方練習)
ボードはロングで少し重たいです。2名ペアで海まで運び、沖へ進む。
この日は波が3メートルほどありました。
当方、67歳の初心者には、かなりの体力を要しました。
結果、立つこともできましたが、5秒程です。
体力無く、波高く、3回で疲れて岸に単独で戻りました。
いいハワイ経験させていただきありがとうございました。
ハワイ旅行は5度目ですが、今までにないハワイを満喫いたしました。
| Rating: | |
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| Packages: | グループレッスン |
| Attended as: | Solo Travelers |
| Posted on: | 2019/08/26 |
| Activity Date: | 2019/08/14 |
Reviewed by: Anna
I arrived about 10 to 15 minutes early, and there weren't many people yet. People started gathering around five minutes before the event.
I had a standard seat, but it was close to the stage and very easy to see! I think the seats themselves are not that different.
The food was delicious, and I had a really enjoyable time! The Polynesian dances from various regions were wonderful!
集合時間より10〜15分程早く着いたらまだあんま人はおらず。5分前頃から人が集まってきました。
スタンダードシートですがステージから近く、とても見やすかったです!座席自体はそんな大差ないかと思います。
料理も美味しく、とても楽しい時間を過ごせました!各地のポリネシアンダンスが素敵でした!
| Rating: | |
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| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families |
| Posted on: | 2019/08/26 |
| Activity Date: | 2019/07/30 |
Reviewed by: みやも
Compared to another cruising company, this one had a more subdued atmosphere without the wild partying. The combination of fireworks, sea breeze, and drinks was fantastic.
別のもう一つのクルージング会社に対してこちらはどんちゃん騒ぎせず大人しい感じ。花火と海風とお酒の組み合わせは最高だった。
| Rating: | |
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| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Couples |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/09 |
Reviewed by: ルイママ
I missed the meeting place and ended up passing by and going all the way to Waikiki, which made me anxious, but I managed to make it in time. It was my first time seeing the fireworks festival on Friday. After that, I went sailing for nearly an hour and was able to see the sparkling stars on the night sea, with the moon rising over Diamond Head, creating a magical view. Next time, I want to join to see the sunset.
集合場所がわからずに通り過ぎてワイキキまで行ってしまい、焦りましたが何とか間に合いました。金曜日の花火大会は初めて見ました。その後はセイリングで1時間近く夜の海を星の輝き、ダイヤモンドヘッドの上に月が上がり幻想的な景色を見ることができました。今度はサンセットを見に参加したいです。
| Rating: | |
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| Packages: | 【金曜日】花火鑑賞セーリング |
| Attended as: | Families |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/16 |
Reviewed by: 初ハワイ
The scenery was amazing, and the cheerful and reliable crew was also enjoyable. If I have the chance again, I would love to participate!!!!
景色も最高でしたが、陽気で頼もしいクルーも楽しかったです。また、機会があれば、参加したいです!!!!!!!!!!
| Rating: | |
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| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/03 |
Reviewed by: Family from Japan
It was an amazing experience to see so many turtles at once. I have been to Oahu about 20 times but never seen so many turtles! Some of them came to the surface and I was able to see them very close, I could even see their nostrils. After snorkeling, we went sailing to the Diamond Head and the boat jumped up and down the wave and my children were so excited! I would surely want to come again in the near future.
| Rating: | |
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/03 |
Reviewed by: Ashley
We took our family of 4 (including twin 7 year olds) to this experience. We all got in the water and couldn't believe how many turtles we got to experience up close! The excursion was well managed and very fun! The ride after the snorkel encountered some big waves, which my kids freaked out about a tiny bit, but overall we had an excellent time. It was, hands down, our family's favorite experience in our 10 days in Hawaii.
| Rating: | |
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| Packages: | Snorkel Cruise (100% Capacity) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/21 |
Reviewed by: Lisa c
We were a group of 13 and ready for a great time. We certainly weren’t disappointed! Ryan and Magic Mike were awesome we would absolutely recommend this cruise. The views were outstanding and I can’t wait to go back.
| Rating: | |
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| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2019/08/24 |
| Activity Date: | 2019/07/29 |
Reviewed by: JYJ
I got seasick while transferring from the boat to the submarine. If you're prone to motion sickness, be sure to prepare some medication. It can ruin a wonderful experience.
船から潜水艦への乗り換えで、私は酔いました。必ず乗り物に弱い人は酔い止めを準備して下さい。せっかくの体験が台無しです。
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/24 |
| Activity Date: | 2019/08/18 |
Reviewed by: はなはな
On the day, I was told that the waves were high and that stand-up paddleboarding (SUP) would be difficult, so I switched to surfing. There were seven students, and my friend and I ended up with Mr. M, who hardly speaks any Japanese. This Mr. M was the worst! He had no smile from the beginning and looked scary. I was nervous as a beginner...
Even when we were in the water, he never came over to the students. Even when he told us to come over, we couldn't move towards him... It was not fun at all. He assumed we didn't understand English and kept complaining, saying things like, "I'm just doing this for work," and "You can't even swim."
If you get this teacher, it's the worst. He should be let go! What should have been a fun memory turned into a terrible one that I don't want to remember. The woman at the counter (a Japanese person) also said that this teacher has a bad reputation. I can't understand why he is still employed. I want my money back. Of course, there are things that need to be said for safety, but that attitude is unacceptable!
当日、波が高いとのことでSUP難しいと言われサーフィンに。生徒が7人いたため、私と友人は日本語のほとんどできないM先生となった。このM先生が最悪です!最初から笑顔なし、怖い顔のまま。初心者で緊張しているのに・・・
海で出ても、先生から生徒に寄ってくることなし。こっちにこいと言われてもなかなか先生のところまですすむこともできず・・・
全く楽しくない。そして、こちらが英語がわからないと思って、「俺は仕事だからやってんだ」とか、「泳げないくせに」とか、文句ばかり。
この先生にあたったら、最悪です。やめさせるべき!
楽しいはずの思い出が思い出したくない最悪の思い出になりました。
カウンターの女性(日本人)もこの先生は評判が悪いと言っていました。なぜ、雇っているのか理解に苦しみます。
お金を返してもらいたい。もちろん、危険もあるでしょうから、言わなければいけないこともあるでしょうが、あの態度はない!
| Rating: | |
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| Packages: | グループレッスン |
| Attended as: | Friends |
| Posted on: | 2019/08/24 |
| Activity Date: | 2019/08/16 |
Reviewed by: 美女と野獣
This is my second consecutive year enjoying the sunset sailing. I had a great time with people I just met today, cheering with drinks in hand, and I was moved by the fantastic view of the setting sun. I'll definitely come again next year!
2年連続のサンセットセーリング、お酒を片手に今日初めて会ったばかりの人達と陽気に盛り上がって、沈む夕日の幻想的な光景に感動しました。また来年も来ま~す!!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2019/08/24 |
| Activity Date: | 2019/08/18 |
Reviewed by: hiro
The cheerful instructor was a lot of fun. They taught us carefully, so I was able to ride relatively smoothly. I recommend it for those who are trying surfing for the first time.
陽気なインストラクターさんがとても楽しかったです。丁寧に教えてくれたので割とスムーズに乗れるようになりました。サーフィン初めてという方にはオススメです。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Families |
| Posted on: | 2019/08/24 |
| Activity Date: | 2019/08/13 |
Reviewed by: 美女と野獣
This was my third consecutive year participating, and the exhilarating feeling of riding the waves was as amazing as ever! It's one of the must-do activities in Hawaii, so I'll definitely be back next year!
今年で3年連続の参加でしたが、相変わらず波に乗る爽快感は最高でした!ハワイで外せないアクティビティーのひとつなので、また来年も来ま~す!!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2019/08/24 |
| Activity Date: | 2019/08/16 |
Reviewed by: yuu
This was my first time in Hawaii, and it was also my first time surfing. I had a bit of anxiety, but the instructors were very friendly, and the lessons were enjoyable from start to finish! I'm not particularly good at sports, but I was able to stand up on the board!! The way they taught was also very good. When I go to Hawaii again, I definitely want to surf here again!
初めてのハワイで、しかもサーフィンも初めて。不安も少しありましたが、教えてくださった方々がとてもフレンドリーで終始楽しいレッスンでした!運動は、どちらかといえば苦手だったのですが、立てました!!教え方がとても上手なところもよかったです♩またハワイに行った際は、是非またここでサーフィンをしたいと思います!
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Couples |
| Posted on: | 2019/08/23 |
| Activity Date: | 2019/08/09 |
Reviewed by: Guion Fam
Paddling is such an amazing Hawaiian tradition; these guys made it a blast. My family hasn't paddled before and it had been 20 years for me. They took us out in Waikiki and we caught some swells and rode the waves in. The photographers associated with canoeing took great shots and captured everyone smiling. I absolutely recommend this excursion for anyone traveling to Oahu.
| Rating: | |
|---|---|
| Packages: | Outrigger Canoe Surfing: Three Wave Ride Package [3-6 passengers] |
| Attended as: | Families |
| Posted on: | 2019/08/23 |
| Activity Date: | 2019/08/20 |
Reviewed by: GMM
The crew was fantastic and entertaining. I would definitely do this again.
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included (Temporarily unavailable) |
| Attended as: | Solo Travelers |
| Posted on: | 2019/08/22 |
| Activity Date: | 2019/08/16 |
Reviewed by: SHN
I stayed at a different Hilton, but the location was a bit hard to find. I chose the middle course, and I was able to get priority for the buffet, so I recommend it. I was seated to the side, but there were dancers in every direction, so it was totally fine!
I recommend going at least once!
別のヒルトンに泊まってたのですが、場所が少し分かりづらかったです。
真ん中のコースにしたのですが、優先的にビュッフェを取れたのでおススメです。横の席だったのですが、全方向にダンサーさんがいるので、全然大丈夫でした!
一度は行ってみることをオススメします!
| Rating: | |
|---|---|
| Packages: | ゴールデンシート |
| Attended as: | Couples |
| Posted on: | 2019/08/21 |
| Activity Date: | 2019/08/15 |
Reviewed by: ハワイに住みたい家族
Every year in Hawaii, I make it a point to spend the last night on a catamaran sunset cruise. With the stunning backdrop of the sunset shining on Waikiki and Diamond Head, it’s the perfect view to enjoy while sipping delicious Mai Tais, marking the end of my trip. The thrill of being on a small boat adds to the experience, and the crew members create a lively atmosphere, making it a truly enjoyable time.
毎年ハワイ 最後の夜はカタマラン号のサンセットクルーズと決めています。
夕陽に輝くワイキキやダイヤモンドヘッドをバックに最高の景色と美味しいマイタイに酔いしれて旅の終わりとなります。
小型船ならではのスリルも楽しみながら
クルーの方々も陽気に雰囲気を盛り上げて下さりとても楽しいひと時です。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2019/08/21 |
| Activity Date: | 2019/08/15 |
Reviewed by: リーダー
Last year, we took a boat ride for the Friday fireworks, but my family was definitely happier with the sunset! The view from the sea and the ocean breeze are truly experiences unique to being on a yacht.
昨年は金曜日の花火に乗船しましたが、断然サンセットの方が良かったと家族も大喜び!やはり海側からの景色や海風はヨットならではの経験と言えます。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/21 |
| Activity Date: | 2019/08/15 |
Reviewed by: かかかか
We participated with two elementary school students and two adults, a total of four people. Our reservation was for 1 PM, but we had to wait about 40 minutes for the previous canoe to return. However, the staff member who spoke Japanese at the reception said, "You can wait in the pool at the Royal Hawaiian," so we were lucky to wait while playing in the pool, keeping the kids entertained.
We experienced the canoe with three families from the West and our group of four. In addition to a friendly captain, one of the staff members who spoke Japanese joined us, which made us feel safe and allowed us to enjoy the experience. The kids just sat in the canoe without paddles. When I asked, "Can we take pictures while on the canoe?" they replied, "You can take pictures without paddles," so I also took pictures without a paddle and enjoyed canoe surfing to my heart's content. Although we were told we could ride the waves twice, we were lucky enough to ride three times, which left us very satisfied.
We had a fantastic time at a reasonable price, and the whole family enjoyed it. I highly recommend it!
小学生2人と大人2人の4人で参加しました。
13時~の予約でしたが、前の回のカヌーが戻ってくるのを待っていて40分ほど待ち時間があったとおもいます。
しかし受付の日本語のできるスタッフの方が「(ロイヤルハワイアンの)プールに入って待ってていいよ」とのことでしたので、プールで遊びながら待っていたので子供達も飽きずに待ててラッキーでした。
カヌーは、欧米のファミリー三人と私たち四人が一緒に体験しました。感じの良いキャプテンの他に、先程の日本語のできるスタッフの一人も入ってくれて安心して楽しめました。
子供はオールは持たずに乗るだけ。 「カヌーに乗って写真を撮っても良いか?」と聞いたら、「オールなしなら写真撮れるよ」とのことだったので、私もオールはなしで 思う存分写真を撮りながらカヌーサーフィンを体験させていただきました。
波に乗れるのは2回とのことでしたが、またまたラッキーな事に3回も乗らせて頂き大満足です。
手頃な値段で、家族みんなが楽しめて最高の時間が過ごせました。
おすすめです!
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2019/08/19 |
| Activity Date: | 2019/08/16 |
Reviewed by: K.M
Thank you for your assistance this time. Perhaps due to it being the Obon season, there were many participants, and after watching the video and having a lesson on land, we were left relatively unattended, finishing in about an hour and a half instead of the two hours promised. There was also no proper guidance regarding the return transportation, leaving us wondering if that was it!?
I think it may depend on the number of participants, but I felt disappointed that I couldn't experience a sense of fulfillment, and it felt like I wasted my valuable time during my stay.
この度はお世話になりました。
お盆の時期だったためか参加人数も多かったこともあり、ビデオを見て、陸でレッスンして、あとは割と放置気味で2時間どころか全体で1時間半位で終了。帰りの送迎に対してもきちんとした案内もなく、これで終わり⁉︎という感じでした。
参加人数等にもよるのかと思いますが、充実感を感じられることなく終わってしまい、貴重な滞在時間を無駄にしてしまった感じでとても残念でした。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Solo Travelers |
| Posted on: | 2019/08/19 |
| Activity Date: | 2019/08/12 |
Reviewed by: tiara
It was a general seating area, but I was able to see quite well. The food was delicious too. The staff were cheerful and made it enjoyable.
一般席でしたが、十分近くで見ることが出来ました。料理も美味しかったです。スタッフさんも陽気で楽しませてくれました。
| Rating: | |
|---|---|
| Packages: | スタンダードシート<中央~後方席> |
| Attended as: | Families |
| Posted on: | 2019/08/19 |
| Activity Date: | 2019/08/15 |
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Reply from activity provider
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Dear Hana Hana,
We sincerely apologize for the very unpleasant experience you had due to the attitude of our instructor, M. We will provide strict guidance to the individual and will take appropriate measures to resolve the issue within our company. We will refund the full cost of your lessons. Additionally, we hope you will have the opportunity to take lessons with a qualified instructor and create wonderful memories. Please feel free to contact us when you have the chance to visit Hawaii in the future. We are truly sorry for the inconvenience caused.
はなはな様:
弊社のインストラクターMの態度により、とても不愉快な体験をなされたとの事でとても申し訳ございませんでした。本人には厳しい指導をし、それなりに弊社で問題の解決そして処分をいたします。お客様のレッスンの費用は全て返金させていただきます。また、きちんとしたインストラクターにより、レッスンを受け直して頂き、良い思い出を作って頂きたと思いますので、将来ハワイにいらっしゃる機会がある時には弊社にご連絡下さいませ。誠に申し訳ございませんでした。