Reviewed by: ツッコ
I was looking forward to visiting Manoa Falls, but I couldn't go due to road closures. Instead, I went to the Lion Arboretum, which was a worthwhile place to visit. It was full of negative ions, and the occasional passing rain shower felt refreshing. Hawaii has great beaches, but hiking in the mountains is also wonderful!
Thank you, Toshi, Yuji, and John, for your help!!
楽しみにしていたマノア滝は道路封鎖のため行けなかったのですが、代替で行くことになったライオン植物園は見応えのある場所でした。
マイナスイオンたっぷりなのはもちろん、時々通り過ぎるスコールもむしろ気持ちいい。
ハワイは海もいいけど山歩きもいい!
お世話になったトシさんユウジさんジョンさんありがとう!!
| Rating: | |
|---|---|
| Packages: | 通常プラン(2020年3月31日までのご参加) |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: ここはダメ
I participated with one adult and two children. From the time of the pickup, I was told that one child was canceled, even though I hadn't canceled anything, which led to a back-and-forth argument. Somehow, we were allowed to board, but at the park reception, they said one child was still canceled. What does this mean? I'm angry. We managed to get in, but it was confusing. I was also not given an explanation about purchasing photos, so I couldn't buy any, which made me angry. Overall, the service was terrible from start to finish. I will never use this again.
大人1人と子供2人での参加でした。
送迎の時からこちらはキャンセルしてないのに子供1人キャンセルになっていると言われ押し問答、なんとか乗せてもらいパーク受付でも1人キャンセルになってると。
どういうこと怒り
ここもなんとか入れてもらい、戸惑いながらの参加。写真購入の説明もされず買えなかった怒り
とにかく最初から最後まで対応は最低でした。
二度と利用しません
| Rating: | |
|---|---|
| Packages: | 水中でイルカと遊ぶ!ドルフィン・エンカウンター(~2020年3月31日) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/16 |
Reviewed by: あいたん!
The tour was conducted with two boats, one of which gathered Japanese participants and provided guidance in Japanese. The guide was a Japanese person who was always smiling and very attentive.
When we arrived at the sandbar, we spotted two sea turtles, and several more came by afterward.
Next, we moved to the snorkeling point, where we were able to see about five sea turtles from the boat.
The snorkeling point didn't have strong waves, so if you can swim reasonably well, I recommend trying it without a life jacket!
The deeper areas had more fish and were beautiful! Additionally, I was able to find a sea turtle resting in the coral, and I managed to take an amazing photo! I had to dive about 4 meters, which was quite challenging, but it became my best memory in Hawaii.
I want to go again!
2隻の船でツアーを行い、1隻に日本人を集めて日本語でガイドを行ってくれました。
ガイドをしてくれたのは日本人の方で終始笑顔で丁寧な対応をしてくれました。
サンドバーに着いた時にもウミガメが目視で2匹確認できて、その後もサンドバーに何匹か来ていました。
その後はシュノーケリングポイントに移動するのですが、船から5匹くらいのウミガメを見つけられました。
シュノーケリングポイントは波もそこまで強くないので、泳ぎがある程度できる人はライフジャケット無しでチャレンジしてみてください!
深いところの方が魚も多くて綺麗でした!
また、サンゴの隙間で休んでいるウミガメを見つけられて最高の一枚を撮ることができました!
4mくらい潜らなければならなかったので、結構大変でしたがハワイで1番の思い出になりました。
また行きたいです!
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: ともや
I participated with my partner. We traveled out to sea by boat, and the outstanding location for parasailing from there made for a precious moment. I highly recommend it, so definitely give it a try!
彼女と2人で参加しました。
船で沖まで移動して沖からの抜群のロケーションでパラセイリング貴重なひと時になりました。おすすめなので是非参加してみてください。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: Tim
Entertaining evening enjoyed by whole family. Plus bonus swim in waterfall during the day. Hard to beat.
Aloha Tim, and mahalo nui for your review. I'm glad that you had the chance to swim in the falls too. We hope to see you again when you come back to visit the island!
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] Silver Package: Standard Seating + One Drink |
| Attended as: | Families |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/15 |
Reviewed by: PEN太
I have been to Hawaii many times, but the Atlantis Submarine was a first-time experience for me. There was Japanese audio available, but I didn't feel the need for it because the Japanese spoken by the guide was very interesting. I was very lucky to see both a sea turtle sleeping and swimming at the same time. The windows were smaller than I imagined, so it was definitely the right choice to book the "Premium Plan with Larger Windows."
何回もハワイへ行っていますが、アトランティス潜水艦は初めての体験でした。日本語のオーディオが用意されていましたが、実際にお話する方の日本語が非常に面白かったため、必要性を感じませんでした。
海ガメが寝ているところと実際に泳いでいるところをダブルで見られ、とてもラッキーでした。
窓は想像よりも小さかったため、『窓が大きいプレミアムプラン』を予約していて大正解です。
Aloha! Thank you for sharing your review. We are glad to hear that you enjoyed exploring over 100 feet below the sea with us! We appreciate your kind words and look forward to having you on board again. Mahalo!
アロハ!レビューを共有していただきありがとうございます。私たちと一緒に海の下100フィート以上を探索して楽しんだことを嬉しく思います!私たちはあなたの優しい言葉に感謝し、あなたがまた乗船するのを楽しみにしています。マハロ!
| Rating: | |
|---|---|
| Packages: | 窓が大きいプレミアムプラン<定員64名>※2020年3月31日までのご参加 |
| Attended as: | Families |
| Posted on: | 2019/07/18 |
| Activity Date: | 2019/07/12 |
Reviewed by: mac
I tried parasailing for the first time, and the view of the ocean and Oahu was amazing. There isn't much thrill, so I think anyone who isn't afraid of heights can enjoy it. You can leave anything that might get wet on the boat before the flight, which is reassuring. You can buy an SD card with photos for $30. The quality is good, so I recommend it.
パラセールは初めてしたのですが、海とオアフ島が一望できて最高でした。スリルはそれほどないので高所恐怖症でなければ楽しめると思います。
濡れて困るものは船に置いてからフライト出来るので安心です。
30ドルで写真入りのSDカードを買うことができます。画質もよいのでおすすめです。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/07/17 |
| Activity Date: | 2019/07/01 |
Reviewed by: 匿名☆
I experienced a group lesson with 6 people and 2 instructors. The instructors didn't speak Japanese, so the explanations were in English, which some people found a bit difficult to understand. However, they spoke in simple English, so I think it will be fine! It was fun!
グループレッスンで体験しましたが、6名で2人のインストラクターさんでした。
インストラクターさんは、日本語ができない?方だったので、英語での説明だったので、なかなか分からない方もいらしたよです。
簡単な英語で話してくださるので、大丈夫だと思いますよ!楽しかったです!
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Friends |
| Posted on: | 2019/07/17 |
| Activity Date: | 2019/07/14 |
Reviewed by: JacqualyneNichols
I was invited to a wedding in Honolulu and the bride and I were looking at a few activities for us to do while there. I saw the video for the BOB and we immediately wanted to do it. We made reservation for the 4 of us. I’m not a swimmer and haven’t been since high school. The staff was so professional and caring. I love their motto of “we treat everyone as non swimmers...” Their patience is great with all participants. Very knowledgeable about their equipment, their staff and the environment. Each staff played their part in our safety and the for the fish and turtles! And the fact they not only take pictures, they give you memorable videos. This was an Amazing experience that we’ve encountered and we’re telling everyone in Chicago about it!! Thank you for sharing this experience! Saturday, July 13, 2019 8:30 am
| Rating: | |
|---|---|
| Packages: | BOB's Underwater Scooter Adventure (With Transportation) |
| Attended as: | Couples |
| Posted on: | 2019/07/17 |
| Activity Date: | 2019/07/13 |
Reviewed by: やんやん
The person who picked us up spoke a little Japanese and was polite, which made me feel at ease. When we actually went parasailing, the staff were all locals, but they were very accustomed to Japanese tourists. There were five groups on the boat, including us, so we spent quite a bit of time rocking on the boat, which made me feel quite seasick. My friend was on the verge of throwing up. If you take motion sickness medication properly, it's the best tour where you can enjoy a panoramic view of Waikiki!
送迎の方はやや日本語を話せる方でしたし、丁寧だったので、安心でした。
実際にパラセーリングをする際は完全に現地の方でしたが、みなさん日本人慣れしていました。
私が乗った船には私たち含め、5組がおり、その分船に揺られる時間も多かったので、船酔いは結構きつかったです。友人は吐く寸前でした。
酔い止めをしっかり飲めば、ワイキキを一望できる最高のツアーです!
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Friends |
| Posted on: | 2019/07/17 |
| Activity Date: | 2019/07/10 |
Reviewed by: Yam
We couldn't ask for a better way to spend our last day in Oahu.
This tour was so relaxing and fun. Everyone was so friendly including staff and other participants.
The Sand bar was so exciting, and the turtles were cute. and snorkelling amazing.
Everything is well organised.
One advice to people who go on this tour -
Go to the bathroom before boarding the ship,
since the bathrooms are not that convenient.
but they are there if you need them :-)
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: たなかり
It was a shame that the weather wasn't clear on the day, but I had a wonderful time with a cheerful guide! If I have the chance to go to Hawaii again, I would like to participate when the weather is clear and the tide is low. Thank you!☆
当日は快晴でなかったのが残念でしたが、愉快なガイドさんとともに楽しいひとときを過ごさせてもらいました!
またハワイに行く機会があったときは、快晴&潮が引いてるときを狙って参加したいです。
ありがとうございました☆
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2018/09/25 |
Reviewed by: T.Y
- I waited a little before the pickup time, but when the time came, no one showed up. I became worried and called the contact number, but I couldn't get through, so I was left feeling anxious for 30 minutes. They mentioned it was due to traffic, but not being able to reach the contact number is a separate issue.
- I was told, "Since the start was delayed by 30 minutes, the end will also be pushed back by 30 minutes," but in the end, it finished at the original time.
- They have rash guards available for rent, but there are no bottoms, so women who are concerned about that need to prepare their own.
・ピックアップ時間の少し前から待っていたが時間になっても来なかったため、心配になり問い合わせ先へ電話したが繋がらず、ただただ不安なまま30分待たされた。交通事情とのことだったが問い合わせ先と連絡が取れないのは別の問題。
・「開始が30分遅れたから終了も30分ずらす」と言われたが、結果的に終了は元の時間どおりだった。
・ラッシュガード貸出があるが、下は無いため女性で気になる方は自身で準備が必要。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Friends |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: くるのん
It was amazing.
It was my first experience, and I was continuously moved.
The beautiful sea, the cute sea turtles, and the fun staff.
The snorkeling had clear explanations and safety considerations, which made me feel very secure.
I don't get to go to Hawaii often, but this is one activity I want to experience again next time.
Thank you very much.
最高でした。
初めての体験でしたが、感動の連続でした。
綺麗な海、可愛いウミガメ、楽しいスタッフ
シュノーケルも分かりやすい説明と安全面の配慮がとても安心でした。
なかなかハワイ行けないけど、次回も体験したいアクティビティのひとつです。
ありがとうございました。
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: まろん
We rode in a 5-seater with two people! It was a valuable experience! The magnificent scenery was breathtaking! The guide was also entertaining, and they stopped along the way for us to take photos! I was actually looking for a single-seater, but I'm glad we went with the 5-seater!
5にんのりに2人で乗りました!貴重な体験!そして壮大な景色!引率してくれたガイドさんも面白いし、途中で降りて写真撮影もしてくれました!本当は1人乗りに乗りたくて探していたのですが、5人乗りでよかったと思っています!
| Rating: | |
|---|---|
| Packages: | 1時間コース<現地集合/解散> |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: Leonard P.
Words can't explain...the entire experience was awesome from start to finish. From the excursion to the staff, top notch!
| Rating: | |
|---|---|
| Packages: | Original Package: Underwater Scooter Adventure with Pick-up from Waikiki |
| Attended as: | Couples |
| Posted on: | 2019/07/16 |
| Activity Date: | 2019/07/13 |
Reviewed by: たむー
I participated in a family trip for both families that also served as a wedding ceremony. There were relatively few Japanese guests, which allowed me to enjoy the feeling of being abroad. The weather was nice, and the views of Waikiki from the ocean, as well as the sunset and night scenery, were very beautiful and enjoyable. The food wasn't particularly delicious. The variety of drinks wasn't extensive, but the prices were reasonable and not high. The main fireworks were farther away than I expected, which was disappointing. I wouldn't recommend attending just for the purpose of watching the fireworks.
It was a memorable experience.
結婚式を兼ねた両家の家族旅行で参加しました。
日本人客は比較的少なく、海外に来た感が楽しめました。
天気が良かったのでワイキキの街を沖から見た風景やサンセットや夜景はとても綺麗で楽しめました。
ご飯は美味しいわけではありませんでした。
ドリンクの種類はさほど多くありませんが、料金は高くなく、良心的でした。
メインの花火は思っていたより遠くて、残念でした。花火を見る目的で参加するならばオススメしません。
思い出にはなりました。
Aloha, thank you. I am glad to hear that you enjoyed the beautiful scenery of Waikiki, but I am disappointed to learn about the aspects of your experience that were not very satisfactory. We strive to provide all our guests with enjoyable experiences, so we appreciate your valuable feedback and will certainly discuss it with our leadership team. Mahalo, and we hope to have another opportunity to welcome you back.
アロハさん、ありがとうございます。あなたがワイキキの美しい景色を楽しんでいただいたことを嬉しく思いますが、あなたの経験の中で非常に優れたものではないという側面について聞いてがっかりしています。私達は私達が私達のすべてのゲストに楽しい経験を提供することを望んでいるので私達は私達のリーダーシップチームとあなたの貴重なフィードバックを感謝し、それを私達のリーダーシップチームと必ず検討するでしょう。マハロと私たちはあなたを皆さんにお迎えするもう一つの機会があることを願います。
| Rating: | |
|---|---|
| Packages: | <金曜日限定>ビュッフェディナー+花火鑑賞 |
| Attended as: | Families |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/12 |
Reviewed by: Ken0721
This was my second time in Hawaii, and I rode a submarine for the first time. Since I don't usually get to do this, I was really looking forward to it. We saw many creatures like sea turtles and sharks, and the kids were very happy. The cheerful captain spoke in a fun way and provided interesting explanations, making it a very meaningful experience. I would love to do it again if I have the chance.
2回目のハワイで初めて潜水艦に乗りました。
日常では乗ることはないので楽しみにしていましたが、
海がめやサメなど多くの生き物が沢山集まっていて子供たちも
大変喜んでいました。また陽気な見本語をしゃべる船長が
面白おかしく説明してくれてとても有意義な時間を過ごすことが
できました。また機会があれば利用したいです。
Aloha! Thank you for your excellent review! Please join us for diving in the deep sea. I had a wonderful experience. We take pride in providing our guests with the best experience every time they dive with us. Thank you for joining us. We hope to see you again soon for another underwater adventure!
アロハ!あなたの優秀なレビューのためのマハロ!ぜひ深海へのダイビングにご参加ください。私は素晴らしい経験をしました。私たちは彼らが私たちと一緒にダイビングするたびに私たちのゲストに最高の体験を提供することに誇りを持っています。ご参加ありがとうございます。私たちはもう一つの水中冒険のためにまた近いうちにあなたに会えることを願っています!
| Rating: | |
|---|---|
| Packages: | プレミアム・サブマリン<定員64名>(2018年12月31日まで) |
| Attended as: | Families |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/01/02 |
Reviewed by: P & K Taylor
Staff were very welcoming from the very start of the cruise and the night just got better. Great food and fantastic entertainment. The staff couldn’t do enough for you. Would totally recommend to everyone. Wonderful way to celebrate my birthday.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/12 |
Reviewed by: まさき
Instead of diving, I participated in this submarine tour as a way to explore the ocean. I was able to see sea turtles both on the shuttle to the submarine and inside the submarine! There was also an audio guide in Japanese, and the crew members were very friendly, so I had a great time!
ダイビングができない代わりに海に潜る方法として、この潜水艦ツアーに参加しました。潜水艦までの連絡船、潜水艦の中両方でウミガメを見ることができました!日本語での音声ガイドもあり、クルーの方々も親切だったのでとても楽しめました!
Aloha! Thank you for sharing your experience aboard the submarine. We hope you will join us again soon for another underwater adventure! Mahalo!
アロハ!潜水艦での乗車体験を共有していただきありがとうございます。私たちはあなたがすぐに別の海中の冒険のために私たちに参加することを願っています!マハロ!
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Couples |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/12 |
Reviewed by: トシちやん
I participated in the Dolphin Encounter where you can swim with dolphins. The explanation was in English only, but they spoke slowly with gestures, making it easy to understand. Above all, the dolphins were adorable, and it was a lot of fun. I now have another wonderful memory from Hawaii.
イルカと一緒に泳げる ドルフィン・エンカウンターに参加しました。
説明は英語オンリーでしたが、身振り手振りでゆっくりとお話ししてくれたのでわかりやすかったです。
何よりイルカが可愛くてとても楽しかったです。
ハワイでの良いおもいでがまた一つ増えました。
Aloha Toshi-chan! Thank you for joining us at Dolphin Quest! We're happy to hear you enjoyed your dolphin encounter with us. Our programs are designed to be fun, engaging, and interactive for all guests, regardless of language. Thank you again for the review, hope to see you again. Mahalo!
Aloha トシちやん! Thank you for joining us at Dolphin Quest! We're happy to hear your enjoyed your dolphin encounter with us. Our programs are designed to be fun, engaging and interactive for all guests, regardless of language. Thank you again for the review, hope to see you again. Mahalo!
| Rating: | |
|---|---|
| Packages: | イルカと泳ぐ!ドルフィン・エンカウンター |
| Attended as: | Families |
| Posted on: | 2019/07/15 |
| Activity Date: | 2019/07/09 |
Reviewed by: くろば
I challenged myself to 150 meters. It was higher than I imagined, and I was scared at first, but once I got used to it, it felt great. I'm glad I decided to go for the full 150 meters instead of a half-hearted height. The staff were friendly and took lots of photos for a fee. The final splash of water was surprisingly fun.
150mに挑戦。想像以上に高く、始めは怖かったけど慣れると気持ちいい。
中途半端な高さにするのではなく150mにチャレンジしてよかった。
スタッフの方のノリも良く、有料だが写真をいっぱいとってくれた。最後にお約束のお水ジャブンが意外と楽しい。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル<送迎設定保存用> |
| Attended as: | Couples |
| Posted on: | 2019/07/14 |
| Activity Date: | 2018/11/13 |
Reviewed by: Kei
I was so moved to be able to interact with the dolphins!!! They were so cute that I didn't want to leave!!! The bus driver was also very kind! I definitely want to go again!!!
イルカとあんなに触れ合えて感動しました!!!
イルカが可愛すぎて帰りたくなかったです!!!
バスの運転手さんもとっても親切な方でした!
また是非行きたいと思います!!!
| Rating: | |
|---|---|
| Packages: | 早割キャンペーン!/イルカと泳ぐ!ドルフィンスイム・アドベンチャー |
| Attended as: | Solo Travelers |
| Posted on: | 2019/07/14 |
| Activity Date: | 2019/07/11 |
Reviewed by: しまゆん
Although the visibility of the sea wasn't great due to the rain the day before, the emerald green and cobalt blue waters sparkling in the sunlight were truly beautiful. We encountered many sea turtles, and my husband even had moments where he swam close enough to them while being careful not to touch! Our guide, Yukiko, was also impressive just to watch, and she is a big reason why I want to join this tour again and meet her!
前日雨だったため海の透明度はいまいちとのことでしたが、きらきら太陽の光が輝くエメラルドグリーン、コバルトブルーの海は本当にきれいでした♡
ウミガメにもたくさん会え、主人はシュノーケリングスポットで触れちゃわないように気をつけるくらい近くで一緒に泳げる瞬間も!
ガイドのユキコさんも見ているだけでかっこ気持ちよく、またこのツアーに参加して会いに行きたい!と思う大きな一因です。
| Rating: | |
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| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Couples |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/10 |
Reviewed by: Björn
If you're in Hawaii and not heading up Haleakala or Mauna Loa, this is the best stargazing experience you can get (in my still limited experience). Greg took us through the solar system and out into the Milky Way, showing evergreens like Jupiter and Saturn together with more exotic objects like supernova remnants and binary stars (including a spectacular yellow and blue pair). Great!
We attended the 21:00 show in mid-July - dark enough, although the almost full moon did make things complicated when objects got a bit close to it. On the flip side though, getting to take pictures of that moon with your phone through the telescope lens at the end provides a great souvenir! Our seven year-old also really enjoyed the show.
Mahalo. Keep reaching for the stars !!
| Rating: | |
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| Packages: | Buy One, Get One FREE! Star Show at Four Seasons (Lagoon 1) |
| Attended as: | Families |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/12 |
Reviewed by: とら蔵
On the third day in Hawaii, I was filled with excitement as I headed to the meeting place! The shuttle bus arrived! The person in charge got off the bus! Their first words were, "This tour is canceled today!?" Seriously! Unbelievable!
ハワイ3日目朝から心ウキウキワクワクさせながら集合場所へ!お迎えのバスが到着!バスから担当者が降りてきた!第一声がこのコースは今日キャンセル⁉️マジ!あり得ない!
| Rating: | |
|---|---|
| Packages: | 【期間限定割引】基本プラン<定員48名> |
| Attended as: | Couples |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/10 |
Reviewed by: はなこ
The activities themselves and the staff were good, but the shuttle tour was quite stressful.
First, the meeting time was 7:45, but the car did not arrive. There were other Westerners at the meeting point, and we were all waiting together, confirming that the shuttle had not come. At 8:05, one shuttle arrived. I felt relieved and tried to get on with others, but our names were not on the list. When I asked the driver, he said another car would come, so we had to wait... We had already been waiting for 20 minutes, and we were the only Japanese left behind. I started to worry whether our reservation was confirmed.
Even at 8:15, the car had not come. It was getting too late, so I left my companions and ran to the hotel front desk to make a call. However, I was told that they were delayed due to traffic and to wait another 10 minutes, so I ran back to the meeting point.
At 8:30, even after waiting more than the 10 minutes they mentioned, the car still had not arrived. I started to feel like canceling. For now, I ran back to the hotel front desk and called again. I was told it would come soon, so I ran back to the meeting point. Standing outside for so long made me anxious and angry, and I was getting tired.
At 8:40, the shuttle finally arrived. Since most of the passengers were Japanese, it seemed to be a car that gathered Japanese tour participants. Later, I found out that others had also been waiting without knowing what was going on.
Inside the car, the driver apologized for the delay, but since it was in English, I couldn't fully understand the reasons. We arrived at the destination safely. The activity itself was 20 minutes late, but I was in a group with other Japanese participants, and the staff were fun, plus the scenery was great, so it turned out to be a wonderful time.
Around 13:00, the activity ended. We collected our belongings and selected photos, but since we hadn’t been informed about the return meeting time, we just waited. At 13:30, since it was hot outside, the driver kindly let us into the car. I appreciated that.
However, while all the Japanese participants who did the activity got on, we had to wait because the members from the outbound shuttle were not all present. At 14:15, the remaining person arrived, apologizing as they got on. We departed, but I had expected to be back in Waikiki by 14:30, which messed up my plans for the day. I thought if they had informed us of the return meeting time, we wouldn’t have been delayed this much.
Around 15:30, we returned to the hotel in Waikiki.
As I mentioned, I cannot trust the shuttle timing at all. Additionally, all communication is in English, and using a mobile phone abroad is difficult, which made me very anxious and stressed. The staff were all nice, and the activity was enjoyable, but it seems that no one is managing or taking responsibility for the schedule and timing of the optional tour with shuttle service. In this situation, I cannot recommend it to others, and I think improvements are necessary, so I will give it one star.
アクティビティ自体も、スタッフも良かったですが、送迎付きツアーとしてはストレスが溜まりました。
まず、集合時間7:45でしたが車が来ない。欧米人の方も待ち合わせ場所にいて、お互い同じツアー参加者で送迎車が来ないことについて確認したりして待っていました。
8:05に一台の送迎車が到着。ほっとして他の方と一緒に乗り込もうとしますが、私達の名前はなく、運転手に聞くと、もう一台車が来るから待つようにと…既に20分待っている上、残されるのは日本人の私達だけ。予約が取れているのか不安になります。
8:15になっても車は来ない。いくらなんでも遅すぎるので同行者を残し、ホテルのフロントに走り、電話をかけます。しかし、道路渋滞?のため遅れているからと、あと10分まつように言われ、集合場所に走って戻ります。
8:30、言われた10分以上待っても車が来ない。キャンセルしたくなってきます。とりあえずもう一度ホテルのフロントに走り、再度電話します。すぐ来ると言われ、また集合場所に走って戻ります。ずっと外で立ちっぱなしでいることもあり、不安と怒りで疲れます。
8:40、やっと送迎車到着。大半が日本人だったので、日本人のツアー客を集めた車のようです。後で聞いてみると、他の方もよく分からずずっと待っていた様子。
車の中で、運転手が遅れたことを謝っていましたが、英語なので理由等はよくわかりませんでした。
無事に現地到着。アクティビティ自体は20分遅れでしたが、他の日本人の方と一緒のグループでしたし、スタッフさんも楽しい方で、景色も良く最高の時間でした。
13:00頃アクティビティが終了。荷物を回収したり、写真を選びますが、帰りの集合等は聞いていないためそのまま待ちます。
13:30、外が暑いため、運転手さんが気を利かせて、車の中に入れてくれました。これはありがたかったです。
しかし、一緒にアクティビティをしていた日本人は全員乗り込みましたが、行きの送迎車のメンバーが揃っていないため、この状態で待ちます。
14:15、まだ来ていなかった方が謝りながら乗車。出発しましたが、14:30にはワイキキに戻れると思っていたため、当日の予定が狂います。最初に帰りの集合時間等を知らせておけばこんなに遅れなかったのでは?と思いました。
15:30頃、ワイキキのホテルに帰着。
以上のとおり、送迎については時間が全く信用できません。また、やりとりは全て英語になりますし、海外では携帯も使いづらいため、とても不安で、ストレスが溜まりました。
スタッフは皆さん良い方でしたし、アクティビティも楽しかったですが、送迎付きのオプショナルツアー記載の日程や時間については、誰も管理されてないし、責任もないのだと思います。
この状態では他の人におすすめはできないのと、改善した方が良いと思うので、星は1つにします。
| Rating: | |
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| Packages: | 送迎付き |
| Attended as: | Friends |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/10 |
Reviewed by: コースケ
The weather was perfect, and the dolphin watching was a huge success! Under the precise guidance of the staff, we encountered a large number of wild dolphins! Just when we were already very satisfied, we even got to see a super rare seal, making it an incredibly fulfilling experience for the whole family!
天気も最高の中、イルカウォッチは大成功!
ガイドさんたちの的確な指示のもと大量の野生のイルカに遭遇!
大満足していたところにトドメに超レアなアザラシまで見ることができ家族含めて大満足の体験でした!!
It was very lucky to meet a Hawaiian monk seal! Please come visit again.
Mahalo
ハワイモンクシールに会えるのはとてもラッキーでしたね!
また遊びに来て下さい。
Mahalo
| Rating: | |
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| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/10 |
Reviewed by: ポロロ
The day of participation was unfortunately marked by cloudy skies and intermittent rain, but when the sun peeked through for a moment, it was absolutely beautiful! We played beach volleyball, and even though we couldn't communicate with people from other countries, it felt like we connected through sports, making it a really enjoyable time! The hamburger we had for lunch was also incredibly delicious! We were able to see a lot of fish while snorkeling! I think it would be stunning on a sunny day, so I would love to participate again!
参加日はあいにくの曇りとパラパラ雨の繰り返しでしたが、一瞬晴れ間がさすと最高にきれいでした!
ビーチバレーをやりましたが他国の方たちと言葉は通じませんが、スポーツで気持ちが繋がった感じがしてとっても楽しい時間でした!
お昼に食べたハンバーガーもすごくおいしかったです!
シュノーケリングもお魚がたくさん見れました!
晴れたら最高にきれいだと思うのでまた参加したいです!
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Families |
| Posted on: | 2019/07/12 |
| Activity Date: | 2019/06/21 |
Reviewed by: yuyu
I participated with my father and son. It was much more fun than I expected, and I think it's a recommended tour for people who love marine sports!
私の父と息子で参加。思ってたよりもすごく楽しかったようでマリンスポーツ好きの人にはお勧めのツアーと思います!
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/11 |
| Activity Date: | 2018/12/26 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for your patronage.
However, I sincerely apologize for causing you to feel uneasy from the moment of your pickup, despite your anticipation for the outing.
Upon confirming the situation with the local operating company on the day of the event, it was found that there was an error in the reservation management on their side, which resulted in the seat for one child not being secured. Additionally, I apologize on behalf of the operating company for the unilateral response without sufficient explanation, which caused you discomfort.
We recognize that carefully confirming each important booking from our customers is fundamental to ensuring that you have a wonderful time, and that any deficiencies in reservation management are a serious issue that cannot be overlooked. To prevent similar inconveniences in the future, we will strengthen our collaboration with the local operating company and strive for further service improvement.
For further details, we have sent you a separate email, and we would appreciate it if you could check that.
Thank you for your understanding.
VELTRA
ご利用いただき誠にありがとうございます。
しかしながら、せっかく楽しみにお出かけいただいたにも関わらず、お迎えの時から不安なお気持ちにさせてしまい誠に申し訳ございません。
当日の状況を現地催行会社に確認しましたところ、催行会社側の予約管理にエラーが発生していたため、お子様1名のお席のが確保できておりませんでした。
また、十分な説明もなく一方的な対応となってしまい、ご不快なお気持ちにさせてしまいましたこと、催行会社に代わりお詫び申し上げます。
お客様からの大切なお申込みを1件1件丁寧に確認し、素敵なお時間をお過ごしただけますためにも予約管理は基本中の基本であり、不備が許されない重大な問題であると認いたします。
今後同様のご迷惑をおかけしないためにも、現地催行会社との連携を強化して、さらなるサービス向上に努めてまいります。
詳細につきましては、別途メールにてご連絡させていただいておりますので、そちらよりご確認いただけましたら幸いです。
何卒よろしくお願いします。
VELTRA