Reviewed by: ハワイ大好き♪
My daughter (6 years old) was super excited to ride a four-wheeler for the first time. We were caught in an unexpected downpour halfway through, but the thrill of splashing through the puddles was amazing, making it a unique experience. She also said she had a great time and was very satisfied!
初めて乗る四輪バギーに大興奮の娘(6歳)。
途中から想定外の大雨に見舞われましたが、それはそれで水溜まりを跳ね上げる迫力がすごくて、なかなか出来ない体験になりました。
娘も、楽しかったー!!と大満足でした。
| Rating: | |
|---|---|
| Packages: | 送迎付き/午後開始ツアー |
| Attended as: | Families with Young Children |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/11/20 |
Reviewed by: ハワイ大好き♪
We participated as a family with our 6-year-old daughter. Seeing the dolphins swim and jump according to the trainer's commands right in front of us was incredibly exciting for her. We also had the opportunity to touch the dolphins, which was a very valuable experience. The photo with the dolphins captured the best smiles!
6歳の娘連れで家族で参加しました。
目の前でイルカが調教師の指示通りに泳いだり飛んだりする光景を見れて娘も大興奮。
イルカに触れさせてもらうことも出来、とても貴重な体験が出来ました。
イルカとのツーショットも最高の笑顔でした!
| Rating: | |
|---|---|
| Packages: | 水中でイルカと遊ぶ!ドルフィン・エンカウンター<11:00/送迎付き> |
| Attended as: | Families with Young Children |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/11/18 |
Reviewed by: ちゅんたん
It was a very fun atmosphere! It was a bit cold, and we ended up leaving early, but they gave us warm cocoa and poured hot water on us, which helped ease the chill a bit! We also got to see sea turtles and manta rays! It was enjoyable to see small fish up close too! It turned out to be a great honeymoon! Thank you! Lastly, there was a tip box at the end, so it felt like we should put in a little something.
とても楽しい雰囲気でよかった!少し寒くて、はやめにあがってしまったけど、暖かいココアくれたり、お湯をかけてくれたりしてくれて、少し寒さ軽減!
ウミガメもみれて、マンタ?もみれました!
小さい魚も近くで見れて楽しかった!
良いハネムーンになりまた!ありがとうございますした!
最後にtipをはらう箱があったので、気持ちほど入れてくださいって感じでした!
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/12/06 |
Reviewed by: Moana
The path to Manoa Falls had a slope, but our guide Anoi took breaks at just the right times, and at the photo spots, he helped us take artistic pictures, making it a very satisfying tour. I had a great time. The sandwich we had at Tantalus was also delicious, and I think it was a very good value tour. I would like to participate in a different activity next time. However, I gave it 4 stars because the bracelet I bought from the tour company broke the next day. I was very disappointed because I liked the design.
マノアの滝に向かう道は勾配があったけど、ガイドのアノイさんが適度に休憩してくれて、フォトスポットでは芸術的な写真を撮ってくれて大満足のツアーでした。とても楽しめました。またタンタラスで食べたサンドイッチも美味しくてとてもお得なツアーだと思います。次回はこちらの違うアクティビティに参加したいと思いました。
ただ、ツアー前にツアー会社で買ったブレスレットが翌日壊れてしまったので⭐︎4つにしました。気に入ったデザインだったのでとても残念です。
| Rating: | |
|---|---|
| Packages: | 基本プラン(2024年5月14日まで) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/12/06 |
Reviewed by: じゅらっち
The weather was wonderful, and it was a horseback riding experience while looking at the beautiful cobalt blue sea. I'm glad I was able to spend such a lovely time. I think it would have been even better if I had a little more time in Haleiwa Town.
お天気に恵まれ、美しいコバルトブルーの海を見ながらの乗馬体験でしたとてもステキな時間を過ごす事が出来て良かったです。ハレイワタウンでの時間がもう少しあれば尚、良かったと思います。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン(2024年3月まで) |
| Attended as: | Friends |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/12/08 |
Reviewed by: yoshiki&tomomi
Let's join this tour with an open mind, haha!
First, the staff arrived about 20 minutes late from the meeting time! Well, since the other participants didn't complain, I'll take it as a good sign.
Also, once we got on the boat, there was a long explanation, but it was all in English! (By the way, the email we received right before also came in English, so I used a translation app to understand the content.)
Anyway, after listening to the explanation, we dove in! We saw so many turtles, it was amazing!
On the way back, we even encountered dolphins. It would have been perfect if I understood English, but I still had a great time!
このツアーはおおらかな気持ちで参加しましょう笑
まず、集合時間から20分ぐらい遅れでスタッフさん登場!まぁ他の参加者の方も文句は言ってなかったので良しとします
あと、船に乗ってから説明が長々とありましたが、全部英語!(ちなみに直前に来る案内メールも英語なので翻訳アプリで訳して内容理解しました)
まぁなんとなく説明も聞いてからのダイブ!
亀はこれでもかっ!ってぐらいに会えました。
あと、帰りの船でイルカにも遭遇
英語さえわかれば最高!じゃなくても楽しめました!
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Couples |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/12/08 |
Reviewed by: Mark
It was my family's first time visiting Oahu Hawaii AND our first time riding horseback. And what a way to lose our horseback riding virginity! The Ranch was amazing, our guides were amazing and there's even a little petting Zoo that you can feed the goats while you wait for your tour to commence. Highly recommended!
| Rating: | |
|---|---|
| Packages: | Scenic Express Ride (1 Hour) |
| Attended as: | Families |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/11/18 |
Reviewed by: Mark
It was my family's first trip to Oahu, Hawaii. This was recommended to us by a friend. And it most certainly didn't disappoint. The drive there was amazing, the actual Ranch is incredible & our tour guides were so much fun and a wealth of knowledge. Highly recommended. You can also do horse back riding, cycling and a few other activities, but the self drive ATV has to be the most fun!
| Rating: | |
|---|---|
| Packages: | 2-hour ATV Tour [Afternoon Package] |
| Attended as: | Families |
| Posted on: | 2023/12/10 |
| Activity Date: | 2023/11/16 |
Reviewed by: Yoko
The tour description stated that it would be in English only, but upon arrival, there was a complete explanation of Kualoa in Japanese. I was very grateful for that. I also received help when the locker wasn't working properly. The activities were great. The instructors were very friendly. I came to love horseback riding.
ツアーの説明では、英語のみとなっていたが、到着後にクアロアの全体説明が日本語であった。とてもありがたかった。ロッカーがうまく作動しない時も助けてもらえた。アクティビティはさいかでした。インストラクターはとてもフレンドリーでした。乗馬が好きになりました。
| Rating: | |
|---|---|
| Packages: | 映画ロケ地+山+海コース<2時間/送迎付き> |
| Attended as: | Families |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/11/19 |
Reviewed by: Kara
What a time, brings you away from the city and they put on a great show! Food was ono!
| Rating: | |
|---|---|
| Packages: | Classic Package: Rear Seating, 1 Drink & Shell Lei |
| Attended as: | Families |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/15 |
Reviewed by: Kara
Our kids had a blast, not sure if I would do this if I had older kids / adults, as the views were okay!
Aloha Kara! We are thrilled to hear you enjoyed your Atlantis Adventures' submarine tour with us. We love hearing about our guests experiences, and we are happy you and your keiki (children) had a memorable one. We hope we have the pleasure of hosting you again. Mahalo for taking the time to write a review!
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/14 |
Reviewed by: Kara
Facing my fear was so worth it, the experience was so thrilling and the sharks are so cute once your up close!
| Rating: | |
|---|---|
| Packages: | Shark Cage Dive |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/14 |
Reviewed by: Kara
My son had a blast here. Expensive but hey the dolphins are too cute!
| Rating: | |
|---|---|
| Packages: | 25-min Dolphin Encounter |
| Attended as: | Families with Young Children |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/13 |
Reviewed by: Kara
The luau was full of jokes and lots of laughing. Best medicine!!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/11 |
Reviewed by: Kara
We would love to munch at this buffet again, everything was so flavorful! The evening was a wonderful experience.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/02 |
Reviewed by: Kara
The Hawaii water is so clear! We got to see cute turtles and so many colorful fish.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/01 |
Reviewed by: Kara
Thrilling, and beautiful sights of Waikiki when in the air!
| Rating: | |
|---|---|
| Packages: | Parasailing Experience [600ft] |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/10/01 |
Reviewed by: Kara
This farm was awesome, and so close to Haleiwa to jump over after. Get a car and come up here, it is so fun!!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/09/30 |
Reviewed by: ぽー
I was very satisfied as I got to see the ocean, the mountains, and plenty of movie filming locations!!! The horses were very smart, and I felt safe riding them☺︎ I want to participate again!!
海も、山も、映画のロケ地も、たっぷり見られて大満足でした!!!馬も非常に賢くて、安心して乗馬することもできました☺︎また参加したいです!!
| Rating: | |
|---|---|
| Packages: | 映画ロケ地+山+海コース<2時間/送迎付き> |
| Attended as: | Families |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/11/18 |
Reviewed by: Cathy
It was not the best weather day… raining but it cleared when we boarded the boat to Kaneohe bay. The trip was pleasant with warm welcoming, music, and a light but satisfying breakfast. The crew were amazing. So helpful and very knowledgeable and safety conscientious.
The snorkeling was beyond our expectations and the day out on the sandbar was such fun with the crew being extremely attentive to our needs.
We had an amazing day . Can’t wait to do it again
Mahalo for your review and sharing nice pictures! We look forward to seeing you again. - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Couples |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/11/16 |
Reviewed by: ニコニコNov.
The female instructor was friendly and supportive, making the tour very enjoyable. At several points, we were able to take photos, and we took breaks to avoid getting tired, which was reassuring. By pedaling and moving around myself, I was able to truly appreciate the vastness of Kualoa. Along the way, we also visited a tunnel where panels introduced the movies filmed at Kualoa. We even took videos using a jeep that resembled something out of Jurassic Park, which became a wonderful memory. I participated in an ATV tour in the past, and I had a great time again this time.
インストラクターの女性が気さくで優しくフォローしてくれたので、とても楽しいツアーになりました。いくつかのポイントで写真を撮って頂いたり、疲れない様に休憩も取りながら走るので安心です。自分で漕いで動き回ったのでクアロアの広さを改めて実感できました。途中、クアロアで撮影が行われた映画ごとにパネルで紹介されているトンネル?のようなところも見学できました。そこに置いてあるジープを使ってジュラシックパークさながらの動画も撮って頂き、とても思い出になりました。過去にATVツアーに参加しましたが今回もとても楽しめました。
| Rating: | |
|---|---|
| Packages: | 【送迎付き】2時間コース(初心者レベル) |
| Attended as: | Couples |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/11/15 |
Reviewed by: さとる
I highly recommend this for activity beginners! The reception and the experience were both amazing!
The atmosphere on the boat was great, and the captain was fantastic! I want to go again!
アクティビティ初心者にちょーーーおすすめです!
受付、体験何をとっても最高でした!!
実際船の上でも雰囲気もよくキャプテンも最高です!
またいきたいです
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/11/18 |
Reviewed by: miro
I participated in December. I didn't have high expectations, but horseback riding in the wonderful scenery where you can see both the sea and the mountains was a valuable experience. It was very exciting to ride up the mountain slopes. I was almost a beginner at horseback riding, but I was able to ride for two hours without any issues.
There are various movie filming locations along the course, so I think movie lovers will enjoy it even more.
Although I participated in December, the weather was nice, and it was quite hot for the two hours. I recommend applying sunscreen if you decide to participate. Also, the person accompanying us during the horseback riding was not Japanese, so all the explanations about the filming locations were in English. Since you are on the horse for two hours, if you're not used to it, your butt and thighs might get sore!
12月に参加しました。
あまり期待していませんでしたが、海も山も見える素晴らしい景色の中での乗馬は貴重な体験でした。馬に乗って山の斜面を登っていくのでとてもエキサイティングでした。
乗馬はほぼ初心者でしたが、2時間問題なく乗馬できました。
コースの途中に様々な映画のロケ地があるので、映画好きの方ならなお楽しめると思います。
12月の参加でしたが天気が良く、2時間なのでとても暑かったです。参加される場合は日焼け止めを塗るのをおすすめします。
また、乗馬で付き添ってくださる方は日本人ではないので、ロケ地の説明はすべて英語でした。
それから2時間ずっと馬の上なので慣れてないとお尻や股が痛くなります笑
| Rating: | |
|---|---|
| Packages: | 映画ロケ地+山+海コース<2時間/送迎付き> |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/12/04 |
Reviewed by: ana
Three days before the Honolulu Marathon, I was wondering if a two-hour horseback riding course would be too much. However, thanks to the very smart horses that knew the entire route and guided us expertly, I had a great time without feeling tired at all.
For a full two hours, we rode through the forest, enjoyed views of the ocean, and saw all the filming locations from Jurassic Park in the grassy valleys of the mountains.
There was plenty of time before and after, so we were able to do some shopping and enjoy a delicious lunch. It was a lot of food, so sharing between the two of us was more than enough.
Lockers are available for $5 a day, the restrooms are clean, and the air conditioning works perfectly. The staff is very friendly, and there was even a briefing in Japanese beforehand.
ホノルルマラソン3日前に、乗馬2時間コースは無謀かな?と思っていましたが、とてもお利口な馬が全てルートもわかっていて、上手に案内してくれたおかげで全く疲れる事なく本当に楽しめました。
2時間たっぷり、森を抜けて、海を眺め、山の谷間の草むらからジェラシックパークのロケ場所まで全て見る事ができましたよ。
前後に充分な時間もあるので、買い物をしたり、lunchも美味しく食べました。多かったのでふたりでシェアで充分でした。
ロッカーは1日5ドル、トイレも清潔でクーラーも効いており申し分ありません。
スタッフも皆親切です。日本語での事前説明もありました。
| Rating: | |
|---|---|
| Packages: | 映画ロケ地+山+海コース<2時間/送迎付き> |
| Attended as: | Friends |
| Posted on: | 2023/12/09 |
| Activity Date: | 2023/12/07 |
Reviewed by: ma
I found this tour when I was thinking about going to Haleiwa to eat garlic shrimp. I had also wanted to try horseback riding for a while, and riding by the beach sounded wonderful, so I signed up.
Kaz, our Japanese guide, cheerfully talked to us during the drive and introduced the scenery we saw from the car window. The other members of the tour were all nice people, and when they heard it was our honeymoon, they applauded. The horse I rode was a bit mischievous and kept moving forward, which was scary at first, but I got used to it and had a great time. There were two instructors who closely watched over us, which made me feel safe. They also took a lot of pictures along the way!
After returning to Haleiwa, we went to the garlic shrimp food truck recommended by Kaz. Thanks to him making a phone call, we were able to enjoy delicious garlic shrimp without having to wait. This gave us extra time to visit Matsumoto Shave Ice and enjoy some shops. On the way back, instead of just dropping us off at the meeting point, they took us close to our hotel. It became a wonderful memory. Thank you very much!
ハレイワに行ってガーリックシュリンプを食べたいなぁと思っていた時に見つけたこちらのツアー。乗馬もしてみたいなと以前から思っており、海辺で乗馬なんて素敵!と思い申し込みました。
日本語ガイドのカズさんは行きの車内で明るくお話して下さり、車窓からの景色の紹介をしてくださいました。ツアーに参加されたメンバーの方も良い方ばかりで、ハネムーンというと拍手して下さいました。乗馬はやんちゃなお馬さんだったのか前へ前へと進んで最初は怖かったのですが、途中から慣れて楽しく過ごせました。インストラクターの方も2人ついてきちんとみて下さるので安心でした。途中写真も沢山撮ってくださいました!ハレイワに戻ってからはカズさんお勧めのガーリックシュリンプのフードトラックへ。電話をかけて下さっていたおかげで美味しいガーリックシュリンプを待たずに食べられました。そのおかげで時間も余裕ができ、マツモトシェイブアイスにも行け、雑貨屋さんなども楽しめました。帰りは集合場所でなく、ホテルの近くまでそれぞれ送ってくださいました。素敵な思い出となりました。ありがとうございました!
Thank you for using Island Makana Tours. We are all delighted to hear that you enjoyed horseback riding and garlic shrimp. Please consider using Island Makana Tours again when you visit Hawaii.
このたびはアイランドマカナツアーズをご利用頂き、ありがとうございました。乗馬やガーリックシュリンプをお楽しみ頂けたとの事でスタッフ一同嬉しく思います。また、ハワイにお越しの際はぜひアイランドマカナツアーズをご利用ください。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン(2024年3月まで) |
| Attended as: | Couples |
| Posted on: | 2023/12/08 |
| Activity Date: | 2023/12/05 |
Reviewed by: きなきな
I was suddenly canceled on, and when I inquired, I couldn't get in touch, so I went directly to the location, but there was no staff present. (There were also a few others waiting for the same reason.) After that, I was asked via email whether I wanted a refund or to change to another day, and when I chose to change to the next day, it was canceled again. I had changed into my swimsuit and arrived on time, but after being kept waiting, I was told that the engine was having issues. I was really looking forward to parasailing on that day, which was my last day, and I am filled with disappointment. I want my time back. I will not be making a reservation here again.
突然キャンセルされ、問い合わせましたが連絡がつかなかったので直接現地に行ったところスタッフが誰もいませんでした。(他にもちらほら同じ理由で待機しているであろう方々がいました)
その後メールで返金か別日に変更するか聞かれ、翌日に変更してもらったところ、翌日もキャンセルされました。水着にも着替え、時間通りに到着したのに待たされた挙句今日はエンジンの調子が悪いからと言われました。その日は最終日でパラセーリングを楽しみにしていたのにとても残念な気持ちでいっぱいです。時間を返して欲しいです。
もうここで予約はしません。
| Rating: | |
|---|---|
| Packages: | 1番人気!高さ150メートル |
| Attended as: | Friends |
| Posted on: | 2023/12/07 |
| Activity Date: | 2023/12/06 |
Reviewed by: Anolani
I received a cancellation notice because the Japanese tour didn't meet the minimum number of participants, but I joined in with an English guide and it was quite fun! I laughed a lot.
The guide talked non-stop like a radio DJ, but I got used to it surprisingly well. Since I'm in a foreign country, this is also acceptable! He spoke to us in slow English, which was nice.
It was raining at Manoa Falls, but the weather was actually quite nice for feeling the essence of Hawaii. The greenery was more vibrant, and the sound of the waterfall was very refreshing.
The ocean is great, but the mountains are nice too.
P.S. I actually participated in a trial tour with Lucky Man, the owner of this tour, four years ago. It's a shame that it seems to no longer exist, but I really enjoyed having a guide who wasn't just focused on tourism. I had hoped to see him again, but it's unfortunate.
日本人ツアーが定員満たずキャンセルの連絡がきましたが、英語のガイドで楽人に交じって参加。。。。結構面白かったです!大爆笑。
ラジオのDJを聞いているようにしゃべりっぱなしのガイドでしたが、耳になじんで意外といけました。一応外国に来ているんだからこれもありです!
私たちへの問いかけはゆっくり目の英語にしてくれました。(笑)
マノアの滝は雨でしたがハワイを感じるの実はなかなかよい天候(笑)緑がより緑で滝の音ととても新鮮です。
海もいいけど山もよいですね。
追伸、このツアーのオーナーのラッキーマンに実は4年前にトライアルツァーに参加。。。もうないみたいで残念でしたが、観光じゃないガイドがとてもよかたです。(笑)また、お会いしたいと思っていましたが、残念でした。
| Rating: | |
|---|---|
| Packages: | 基本プラン(2024年5月14日まで) |
| Attended as: | Families |
| Posted on: | 2023/12/06 |
| Activity Date: | 2023/12/01 |
Reviewed by: あやの
The weather is absolutely amazing!
The sky is beautiful!
The sea is beautiful!
The view of Diamond Head was the best!!!
The boat ride was also very pleasant!!!!!!!
めちゃくちゃいい天気!
綺麗な空!
綺麗な海!
ダイヤモンドヘッドまで見渡せて最高でした!!!
ボートも気持ちよかった!!!!!
| Rating: | |
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| Packages: | 1番人気!高さ150メートル |
| Attended as: | Couples |
| Posted on: | 2023/12/05 |
| Activity Date: | 2023/12/04 |
Reviewed by: 梅昆布茶
I was very grateful for the detailed explanations and precautions provided by the Japanese guide for activities that could be life-threatening if one missteps, such as being in the ocean. However, I was strictly lectured about the cultural differences between Hawaii (America) and Japan, mainly regarding the tipping culture and the quality of service.
I am already aware of these differences and do not expect the same level of service as in Japan while abroad. I understand that some participants may not grasp these concepts, but the way it was conveyed felt quite condescending, almost as if the guide was ashamed of Japanese people. I understand the sentiment, but it was uncomfortable. It would have been better to casually say something like, "Please leave your tips here at the end. Feel free to ask if you have any questions," rather than raising one's voice and dragging out the explanation.
Additionally, during the dolphin watching from the boat, when the dolphins were only visible in the distance, the guide said to the Japanese guests (not us), "You've seen them, right? Hurry back to your seats!" which left a bad taste in my mouth. We participated to see the dolphins, after all. Perhaps it was due to concerns about seasickness? Again, I thought the delivery could have been better.
On a positive note, the explanations about the ecology of sea turtles and dolphins, as well as the advice for dolphin swimming, were very helpful and appreciated. Thanks to that, I was able to jump in without hesitation and saw both dolphins and honu.
Regarding the activity plan, I was looking forward to snorkeling, SUP, and water slides besides dolphin swimming, but the time was very short, and we couldn't do SUP, which was disappointing, though I understand it was due to the schedule. It felt like a bonus. If given another opportunity, I plan to participate in these marine activities with dedicated time.
While I have shared many critiques, I want to emphasize that we did not experience seasickness thanks to effective medication, and we were able to encounter dolphins and honu, which was very moving, so I am glad we participated. The staff, aside from the aforementioned issues, were all very friendly, cheerful, and enjoyable to be around. The photographer was also very nice and provided detailed answers about dolphin ecology. We were able to purchase many photos for just $65, which became a wonderful memory. Thank you.
Regarding tips, Japanese participants often wonder how much to give, so I’ll share my thoughts for reference. The Japanese guide mentioned that the usual tip is around 20%, with a minimum of about 10%. When we participated in other activities where we received excellent service, we each gave 25%. For those who provided exceptional service, we also give individual tips separately. For this activity, we tipped about 15% each. We also left about 10% collectively for the shuttle bus.
日本人ガイドは海という一歩間違えると命を落としかねないアクティビティでは細かな説明や注意事項を聞くのにとてもありがたかったです。が・・・
ハワイ(アメリカ)と日本の文化の違いについて厳しく説明されました。
主にチップ文化やサービスのクオリティの違いについてです。
そんなこと承知の上ですし海外にきて日本と同等のサービスなど求めておりません。
参加者の中にそれらを理解されていない方もおられるのかと存じますが、言い方がどうも・・・そんな日本人を恥と思っているような物言いで正直不快でした。気持ちは分かりますが・・・
無知な方がおられるのか知りませんが声を荒げてダラダラと説明する内容ではないですね。サラッとスマートに「チップは終わりにここにちょうだいねー。分からなければ気軽に聞いて」など一言添える程度で良いのでは?
あと、船上からのイルカウォッチングの際、遠くに小さく見える程度で皆さん一生懸命みていてやっと少し近づくと1分もたたないで「もう見たからいいでしょ!早く席に戻って!」と言っていた(私達ではない日本人客に対して)のにも気分が悪くなりました。
私たちはイルカを見るために参加しているのです。
船酔いを心配してでしょうか?やはりここでも言い方が悪いなと思ってしまいました。
しかし、ウミガメやイルカの生態についての説明や、ドルフィンスイムの際に見るためのアドバイス等はとてもためになり良かったです。
お陰様で躊躇なく飛び込むことができましたし、イルカもホヌも見れました。
アクティビティのプランについて
ドルフィンスイム以外のシュノーケルやSUPやウォータースライダーなども楽しみにしていましたが時間がとても短くてSUPまでは出来ずで残念でしたがタイムスケジュール的に仕方ないかなと。オマケみたいなものですね。
また機会があればこれらのマリンアクテビティは別でしっかり時間をとったものに参加しようと思います。
・・とここまで長々と余り良い感想はないですが。
私達は酔い止めも薬もしっかり効き船酔いすることもなく、イルカやホヌにも出会えとても感動しましたので参加して良かったと思っています。
スタッフの方も上記のこと以外はすごくフレンドリーで明るく楽しい方ばかりで良かったです。
カメラマンの方もとても良い方でイルカの生態についても質問すると詳しく教えていただけました。写真もたくさん枚数があるのに65ドルで購入できとても良い思い出となりました。ありがとうございます。
チップについでですが、日本人参加者の方々はどのくらい渡そうかと悩みますので参考までに書いておきます。
その日本人ガイドさんも普通20%位で 〜10%程度とおっしゃっており、私達も他のアクティビティに参加した際、とても良くしていただいたのでその時は25%を夫婦各々で渡しました。また特別お世話になったなと感じた人にはそれとは別で個別に渡すようにしています。今回こちらのアクティビティでは夫婦各自15%程度を。送り迎えのバスには夫婦でまとめて10%程度入れて帰りました。
Dear Ume Kombucha,
Thank you for preparing thoroughly for your participation in Dolphin University, including measures against seasickness. We truly appreciate your valuable feedback despite your busy schedule.
I apologize for any discomfort you experienced on the day, especially since you were looking forward to the event.
This has been a great opportunity for all our staff, not just the guides, to rethink and improve our communication during the tour, as well as to enhance the overall experience for our customers by considering tips and cultural differences.
I’m glad to hear that you enjoyed the tour itself, and thank you for purchasing the photo package. If you have the chance to join us again, we would be more than happy to support you to the best of our abilities. Please feel free to reach out to us then.
Thank you very much.
梅昆布茶様
この度はイルカ大学へ船酔い対策など万全の準備をしてご参加くださったとのこと、ありがとうございました。
お忙しい中、貴重なコメントを頂き重ねて感謝申し上げます。
当日は楽しみにご参加いただいたにも関わらず不快な気持ちにさせてしまい申し訳ありませんでした。
当日のガイドだけではなく全てのスタッフが、よりお客様に寄り添い楽しんでいただけるツアーをお届けできるように、Tipや文化の違いだけではなくツアー中のコミュニケーションについて再考し改める良い機会となりました。
ツアー自体は楽しんでいただけたとのこと、写真パッケージもご購入いただきありがとうございました。
これに懲りずもしまたご参加いただける機会がありましたら全力でサポートさせていただきたく思います。その時はぜひご一報ください。
ありがとうございました。
| Rating: | |
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| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Couples |
| Posted on: | 2023/12/05 |
| Activity Date: | 2023/10/10 |
Reviewed by: 梅昆布茶
I felt a bit of fear at first, but it was actually not scary at all and was very refreshing! The captain and the crew were very friendly and made jokes to entertain us. They offered to take photos if we wanted, so I asked them to do so. Looking back at them later, they truly became wonderful memories. It was also nice that the number of participants wasn't too large.
Additionally, I forgot that the meeting time was 30 minutes before the reservation time, so I arrived just in time... I tried calling the local contact, but I couldn't get through, which was concerning. However, I received a call from VELTRA (with Japanese staff) who checked on the situation, and I was both surprised and grateful. What great service! Thank you very much.
Thanks to you, I had a very good experience and I am satisfied!
少し恐怖感があったのですが全然怖くなくてとても爽快でした!
船長さんもクルーの方もとても気さくで冗談を飛ばして楽しませてくれていました。
写真は希望すれば撮ってくれるのでお願いしました♪
後で見返しても本当に良い思い出となっております。
参加人数もそんなに多くないのも良かったです。
後、集合時間は予約時間の30分前と!いうのを失念しており到着がギリギリになってしまって・・・
一応現地連絡先へ電話をしたのですが繋がらずで困っていたところベルトラさんからお電話を頂き(日本語スタッフ)状況の確認をしてくださったのには驚きと感謝しかございません。なんて手厚いんだ!
本当にありがとうございました。
お陰様でとても良い経験となり満足しております♪
| Rating: | |
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| Packages: | 1番人気!高さ150メートル |
| Attended as: | Couples |
| Posted on: | 2023/12/05 |
| Activity Date: | 2023/10/09 |
Tips and suggestions
Reply from activity provider
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Thank you for using Island Makana Tours. We are glad to hear that you enjoyed the horseback riding. Regarding the duration of your stay in Haleiwa Town, we will take your feedback into consideration for future reference, as it also depends on other customers. Thank you for your valuable input.
このたびはアイランドマカナツアーズをご利用頂き、ありがとうございました。乗馬をお楽しみ下さったようで嬉しく思います。ハレイワタウンの滞在時間については他のお客様との兼ね合いもありますが、今後の参考にさせて頂きます。貴重なご意見をありがとうございました。