Reviewed by: Doug
It was a great trip, food was amazing and the crew was a lot of fun.
| Rating: | |
|---|---|
| Packages: | Sunset & City Lights Sail |
| Attended as: | Couples |
| Posted on: | 2016/01/01 |
| Activity Date: | 2015/12/26 |
Reviewed by: Milton
This was my sixth dinner cruise out of Waikiki I will have to say that this was exceptional and far exceeded my expectations the staff was wonderful our waiter was just absolutely amazing she did a great job and the food was very good service went well entertainment was nice and all in all it was a beautiful cruise
| Rating: | |
|---|---|
| Packages: | Nova Five Star: Steak & Lobster, Private Table, Drinks & Entertainment |
| Attended as: | Couples |
| Posted on: | 2015/12/29 |
| Activity Date: | 2015/12/26 |
Reviewed by: Katie
Great time had by all, we went on Christmas Day, highly recommend to all, friendly and fun staff
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Families |
| Posted on: | 2015/12/28 |
| Activity Date: | 2015/12/25 |
Reviewed by: Hiro
The weather was great, and the show was held successfully. I got a bit lost on my way there and arrived just in time for the start, but since I had a premium seat, I ended up in the front row. The buffet had a lot of delicious food. The hula dance and fire dance were very impressive and exciting. In the conch shell blowing contest, a Japanese person won!
好天に恵まれ、無事ショーが開催されました。
現地に向かっているとちょっと迷ってしまい、開始時間ギリギリに着いたのですが、プレミアムシートだったためか席は一番前の席でした。
ビュッフェもお料理がたくさんあり美味しかったです。
フラダンスやファイヤーダンスも迫力満点でとても興奮しました。
ホラ貝吹きコンテストでは日本人の方が優勝されてました笑
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/12/27 |
Reviewed by: のりこ
The sunset was absolutely beautiful! There were only my husband and I, along with one elderly parent-child pair, and the atmosphere was great with lively English-speaking guests! The staff didn't speak Japanese, but my husband and I, who can't speak any English at all, had no particular problems.
For those who will be boarding in the future, please note that a jacket is essential! I boarded on December 20, and it was very windy that day, so it got cold once we went offshore. It was also quite rocky! I'm not sure if there are restrooms available, but considering it's cold and you'll be drinking alcohol, please keep the restroom situation in mind when boarding.
夕日がとっても綺麗でした!日本人は私達夫婦とあと一組の年配親子だけで、ノリのよい英語圏の方ばかりでそれがまた雰囲気がよかったです!スタッフは日本語は通じませんでしたが、英語が全く話せない私達夫婦でしたが特に問題はなかったです。
これから乗る方に注意してもらうことは、上着は必須です!12月20日に乗ったのですが、この日はとっても風が強くて沖合に出ると寒かったです。そしてとっても揺れました!あとお手洗いが有るのか無いのかわからないですが、寒いしお酒も飲むのでお手洗いの事も考慮して乗船して下さい。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2015/12/26 |
| Activity Date: | 2015/12/20 |
Reviewed by: Simon
We made our own fun. I had to drive, so no alcool for me, but the gf got drunk with their delicious cocktail and champagne. It was friday, so we stayed on the waikiki beach waiting in line for the beach restaurant ShoreBird, watching the fireworks and coming inside to grill our own fosh afterward. It was a great night. I recommend going on a friday. We wanted to go to Chinatown after, for the first friday of the month (they have a celebration) but we got lost, and it was too late. But the sunset sail itself was great. Not many seats, so we just sat on the floor.
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Couples |
| Posted on: | 2015/12/26 |
| Activity Date: | 2015/12/04 |
Reviewed by: Cool Arrow
Had a great time. Good food (and lots of it) and meeting new people is always fun. It was an intimate setting with a with a friendly and attentive staff. The performers were great; performing dances from the various Polynesian cultures. The view of the city lights from the ship was beautiful as was the sunset. Definitely recommend this dinner cruise for first timers and using the transportation that is offered.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/19 |
| Activity Date: | 2015/11/27 |
Reviewed by: Allison
This was an awesome adventure. We had 8 people in our group and the crew was so courteous and accommodating in helping our 82 year old Mom to get on and off the catamaran. The Fireworks Friday Sail is a must if visiting Honolulu. We enjoyed and will definitely do this activity again when we visit. Everything was just perfect. Thanks.
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail |
| Attended as: | Families |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/04 |
Reviewed by: ぷーさん
The sunset before boarding the ship was also moving. I ended up getting seasick, which made it impossible for my girlfriend to enjoy the fireworks. I'm sorry, as the fireworks must have been amazing.
船に乗る前の夕日も感動です。船酔いをしてしまい彼女に花火どころではない状況を作らせてしまいました。花火は最高だったはずなのにごめんなさい。
| Rating: | |
|---|---|
| Packages: | 通常プラン(2017年12月31日までのご予約) |
| Attended as: | Couples |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/11 |
Reviewed by: Troy
Nice bar and restaurant. Buffet salad bar with hot items, grill your own meat or seafood. Fun activity.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/06 |
Reviewed by: Troy
Beautiful night, great ride, well organized, good booze and tunes.
A must to do if staying in Waikiki
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Couples |
| Posted on: | 2015/12/14 |
| Activity Date: | 2015/12/06 |
Reviewed by: おったん。
On November 13, 2015, I took my first ride on the Holokai Catamaran. I actually wanted to book the dinner cruise I used last time, but it was fully booked, so I signed up for this plan instead. In the end, I think it was a good choice.
The meeting place was Waikiki Beach, so I could walk there from my hotel, the Hyatt Regency. I changed into clothes that I didn't mind getting wet and headed out. However, there are two "Outrigger" locations on Waikiki Beach, which unexpectedly made me a bit anxious.
That said, I arrived at the meeting place safely and was able to participate. We set sail at 5 PM and enjoyed a sunset cruise while sipping cocktails and beer.
There was no guidance in Japanese, so I spent some time observing, but I quickly got used to it and enjoyed 3 to 4 cocktails while swaying with the waves. The boat was small, so everyone around me quickly became friendly, but unfortunately, a bit of English proficiency is necessary here.
We encountered a light rain along the way, but there was no place to escape, so I just had fun with the other foreigners around me. After that, a rainbow appeared over Waikiki, which felt like a great bonus. The sense of connection with nature on a small yacht, which you can't experience on a dinner cruise, was truly the best.
I was worried about the restroom situation, but it wasn't as bad as I had feared, which was a relief. Well, I think it's best not to have to go at all, but... this is just my personal opinion.
If I get the chance to go to Hawaii again, I would love to sign up for this again. Thank you!
2015年11月13日、ホロカイ・カタマラン号に初めて乗りました。
ホントは前回利用したディナークルーズを申し込もうと思ったけど、
満員だったため、こちらのプランに申し込みました。
結果としてはこちらにして、良かったと思います。
集合場所はワイキキビーチだったので、投宿先のハイアットリージェンシーからも
徒歩で行け、一旦ホテルで濡れても構わない格好に着替え、向かいました。
ただ集合場所の『アウトリガー』はワイキキビーチに2ヶ所あり、
想定外に焦ってしまいました。
とは言うものの、無事に集合場所へ辿り着き、参加できました。
5時に出航してカクテルやビールを飲みながら、サンセットクルーズを
満喫できました。
日本語でのガイダンスがなく、少し様子を見ながら、過ごしていましたが
すぐに慣れ、波に揺られながら、カクテルを3~4杯いただきました。
狭い船内なので、周囲では直ぐに打ち解けた様子でしたが、
ここは悲しいかな、多少の英語力が必要です。
途中で軽く雨にも当たられましたが、逃れる場所もなく、
ただただ周囲の外国人と一緒にはしゃぎ回ってました。
でもその後はワイキキの街に虹がかかり、お得感満載でした。
ディナークルーズでは味わえない、小さなヨットでの自然との一体感は、
やっぱり最高です。
危惧していたトイレも、覚悟したほどではなく、安心しました。
まぁ行かないに越したことは無いと思いますが、
…まぁこれは個人的な感想なので。
もしまたハワイへ行けるなら、また申し込みたいと思います。
ありがとうございました。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/13 |
Reviewed by: Gail pinson
Great crew, nice boat, a great ride down Waikiki beach, beautiful views, smooth sail in and out. Pictures everywhere you turn, recommend this to anyone looking to take some really cool pictures. Relax and enjoy the ride.
| Rating: | |
|---|---|
| Packages: | 2018 Afternoon Fun in the Sun Sail |
| Attended as: | Couples |
| Posted on: | 2015/12/12 |
| Activity Date: | 2015/12/08 |
Reviewed by: Ry & J
We absolutely loved this boat and its staff. I can to Hawaii to visit my sorority sister. So one might imagine how we partied in our college days. Although this wasn't a wild rager, the staff was hilarious, other passengers were super friendly, and the boat was fun (liquor helped). From beginning to end the whole experience was effortless and well worth every penny. We are actually making it a tradition every time we go to Hawaii. It's good for all ages and an amazing way to experience the beauty of Waikiki.
| Rating: | |
|---|---|
| Packages: | Tradewind Sail |
| Attended as: | Friends |
| Posted on: | 2015/12/10 |
| Activity Date: | 2015/12/06 |
Reviewed by: Polina
Enjoyed the cruise! Although short, it was delicious, all you can eat crab legs, and there is some fun entertainment at the end! Fun times!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/07 |
| Activity Date: | 2015/08/17 |
Reviewed by: Kathryn
The weather was a little disappointing with some light rain but aside from that everything was fantastic. Fireworks were spectacular and the evening was topped off by a lovely bbq dinner - so good we went back again!
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Couples |
| Posted on: | 2015/12/06 |
| Activity Date: | 2015/11/13 |
Reviewed by: nancy
It was very convenient to depart from the beach in front of the Sheraton Hotel where we stayed. There were about 50 people on board, and we were the only four Japanese. All the crew and other passengers looked foreign, and the language was English ONLY, so we couldn't understand the detailed explanations at all, but it actually made it feel more like we were abroad, which was fun.
Feeling the wind and the splashes of the waves while watching the sunset over Waikiki Beach created a sense of unity that you can't experience on a large ship, and it was the best.
Although there is a restroom available, it seems you have to open a lid about 50 cm on the deck and go down a vertical ladder (I saw two men go down), so I wouldn't recommend it for women.
私たちが泊まっていたシェラトンホテル前ビーチからの出航でとても便利でした。
定員50人ほどで、日本人は私たち4人だけ、クルー他乗客全員見た目も外人、言葉も英語ONLYで、細かな説明などはサッパリわかりませんでしたが、反って外国に来た感おお有りで楽しかったです。
風と波しぶきを感じながら、ワイキキビーチの夕暮れ、サンセットを見られて、大型船では味わえない一体感が最高でした。
お手洗いは有りとなってますが、デッキにある50㎝くらいの蓋を開けて、垂直はしごを降りていくようで(男性が2人ほどいかれてましたが)女性にはおすすめできません。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2015/12/03 |
| Activity Date: | 2015/11/28 |
Reviewed by: jose
this cruise was bueatiful simple and just perfect. it was tight on space though. overall vary happy :-D
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/12/02 |
| Activity Date: | 2015/11/06 |
Reviewed by: Ricky
I took my friend on this dinner cruise for her birthday gift and it was very enjoyable. Every time I'm on the Makani Sunset Dinner Sailing Cruise alway over the top amazing, the atmosphere aboard was terrific with great music and great crew. The crew was fabulous! The night views from cruise were tremendous and the food was very well done too. If you want something special while in Hawaii, you should go. You can also enjoy the beautiful sunset from offshore. Only advice I would give is they start serving food almost as soon as ship pulls out of port, it is almost dark. Interrupt your dinner to go out on deck to take pictures. I feel like I did not get enough pictures of sunset because it seemed to get dark very fast.
| Rating: | |
|---|---|
| Packages: | Standard Package 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/12/01 |
| Activity Date: | 2015/11/29 |
Reviewed by: Shannen15
I have always wanted to take a cruise in Hawaii and came across the Makani Sunset Dinner cruise and it seem like a great deal so I instanty booked it. They also offer shuttle service from Wakkiki which I took advantage of. I received a detail confirmation on the cruise, as well as a phone call confirmation. This felt very professional of the company. The cruise ship captain and crew was also very friendly, professional and made sure we were all having a great time! The weather was great and overall great experience. The food was buffet style, the offering was simple but the food was good. You get 2 drink tickets and it's good for any drinks. You can purchase additional drinks afterwards but the cost is very reasonable. I had fun and would recommend for anyone that wants a short cruise to see the island from the ocean. Thank you for great experience!
| Rating: | |
|---|---|
| Packages: | Standard Package 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/12/01 |
| Activity Date: | 2015/11/28 |
Reviewed by: Happy Honeymooner
Our friends who had previously been to Hawaii, said that we MUST do one of these sailing cruises on a Friday night. They weren't wrong! This is a MUST do!
This sunset dinner sailing cruise was awesome! 9/10 I'll break it down.
The crew had charisma, they had explained everything in detail and they were extremely approachable for any questions. Excellent service! 5/5
The food was great! Island style means buffet style - my wife and I definitely weren't hungry at the end of the night! They even had cookies out for dessert! 5/5 on my books for food!
They didn't have a blender, but that didn't stop the bartender from making a mean Mai Tai! They had a wide selection of beer, spirits, cocktails and soft drinks. I tried a High Tide as suggested by the bartender, amazing! Personally I like my crushed ice. Still good though, for Drinks I gave a 4/5.
And most importantly the view of the fireworks was spectacular! Perfect view, the catamaran was right in front of the fireworks - everyone on the vessel could see the fireworks, there was no crowding. 5/5
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/11/30 |
| Activity Date: | 2015/11/27 |
Reviewed by: Sarah
Everything was excellent! The weather didn't cooperate, but the captain was nice enough to offer opportunities to reschedule for another night without any charges. Unfortunately this was our last chance to go, and thankfully they were up for it if we were! Everyone was so friendly and the drinks were great. The service was very prompt and even with the monsoon weather we were having it was still an awesome time on the water. We had a blast!!!!
| Rating: | |
|---|---|
| Packages: | Now Available! Sunset Cocktail Sail |
| Attended as: | Friends |
| Posted on: | 2015/11/26 |
| Activity Date: | 2015/11/23 |
Reviewed by: GRT
We booked a sunset cruise for our family.
We arrived at the meeting point 10 minutes before the scheduled time, but even after the meeting time had passed, neither the boat nor the staff showed up. I called the tour company, but it went to voicemail. The payment had been processed via credit card two months prior, which made me very worried.
In the end, we waited for an hour past the departure time and were informed via email the next day that it had been canceled.
As a result, we wasted precious time on our last day in Hawaii, and it left us with a very unpleasant memory.
I recommend keeping this in mind when making a reservation.
家族でサンセットクルーズを予約しました。
当日10分前から集合場所にいましたが、集合時間を過ぎても船も係員も現れず、催行会社に電話を掛けるも留守電応対。
2ヶ月も前に代金はクレジット決済されており、非常に心配になりました。
結局、出発時間過ぎまで1時間も待たされ、メールの返信で翌日になって中止になった事を知らされました。
この為、ハワイ最終日の貴重な時間を無駄に過ごし、後味も非常に悪い思い出となりました。
こうした事があることを念頭に置き、申し込まれる事をお勧めします。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2015/11/26 |
Reviewed by: Yvonne and Chris
A Fun, also on rainy days!
We booked the firework dinner cruise a few weeks before we started our trip to Hawaii.
The transportation from the hotel to the marina (small extra fee) was on time and near our Hotel.
The catamaran was nice und clean. After entering the boat the crew briefed us about the security on board.
Due to the calm, we couldn`t sail but the engine was powerful enough to have fun.
The dinner started shortly after leaving the marina.
We had springrolls,chicken, rice and vegetables. Everything was tasty and well cooked.
We specially like the miniwraps.
After Sunset we had a nice view to Waikiki-beach.
The firework started ontime and we had a place in the first row, very close to it.
On the way back to the marina we had some cookies and drinks.
We had a fun evening and enjoy our stay an board. Next time we wanna do it again.
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail 2-for-1 Review Rebate Special |
| Attended as: | Couples |
| Posted on: | 2015/11/25 |
| Activity Date: | 2015/11/20 |
Reviewed by: Mr Ed
The Holokai beached itself with time to spare and after a quick clean up on board when the previous group departed( the boat, not died), there was a name check and then with footwear secured in boxes to be taken on board, we climbed the steps and got underway. There was the usual safety briefing re life jackets and areas to stand and not stand in, then the bar was open and the cocktails were served - delicious. The sea was a bit choppy but it didn't detract from the awesomeness of sailing, drinking cocktails and watching fireworks - with my wife. It doesn't get any better. The crew were great and I got the feeling that even though we were drinking, they wouldn't allow it get out of hand. Very professional and very enjoyable.
| Rating: | |
|---|---|
| Packages: | Friday Fireworks Sail |
| Attended as: | Couples |
| Posted on: | 2015/11/23 |
| Activity Date: | 2015/11/13 |
Reviewed by: EDdie
I've never expected such a great things on this because I cancelled other cruise activity (Atlantis) and there were not enough reviews on Holokai Catamaran Sunset cruise. But right now, I strongly recommend this for everyone. I don't know how romantic and luxurious big cruises are, but can say definitely NOT BETTER THAN THIS!! Crews were nice, cruise duration was enough and people were not crowed so that we could enjoy our time & place enough. If I visit Hawaii again, I'll do this again. Thanks for your effort!!
Eddie.
| Rating: | |
|---|---|
| Packages: | Sunset Cocktail Sail & Shore Bird Standard BBQ Dinner Buffet |
| Attended as: | Couples |
| Posted on: | 2015/11/22 |
| Activity Date: | 2015/11/15 |
Reviewed by: Karen
Great food, great show! You are truly catered to and the scenery was breathtaking
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/22 |
| Activity Date: | 2015/10/30 |
Reviewed by: Steve & Janet
The Friday night cruise food was very good and the dancers and live band were excellent. It was a fun filled evening with an opportunity to meet new friends from around the globe.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2015/11/18 |
Reviewed by: moonriver
This was my first time attending. I reserved a premium seat. I'm not sure how much of the seating is taken up by the premium seats, but I was guided to the front row on the second floor, directly in front. Therefore, there was nothing to obstruct the show, and I enjoyed it 120%. At the end, Elvis came to our seats and shook hands, which was a fantastic experience as an entertainer.
Additionally, there were authentic performances featuring Gaga, Michael, hula dancing, fire dancing, and more. It was a lot of fun.
初めての観覧です。プレミアシートで予約しました。プレミアシートが席のどの程度を占めているのか分かりませんが、2階の最前列で真正面の位置に案内されました。従って、ショーを遮るものはなく120%楽しめました。ラストの方でエルビスが席まで来て握手をするなど、エンターテナーを満喫しました。
その他、ガガ、マイケル、フラダンス、ファイアーダンス等、本格的なショーでした。
楽しかったです。
Thank you very much for visiting us. We are very pleased to hear that you enjoyed your time here. We sincerely hope that you will visit us again when you come to Hawaii.
この度は、ご来場頂きまして、誠にありがとうございます。楽しめて頂けたご様子で、私どもも大変嬉しく思っております。また、ハワイにお越しの際には、ご来場頂けます様、スタッフ一同心よりお持ち申し上げます。
| Rating: | |
|---|---|
| Packages: | カクテル&ショー <2015/12/31まで> |
| Attended as: | Couples |
| Posted on: | 2015/11/16 |
| Activity Date: | 2015/11/12 |
Reviewed by: すぎっち
The boat had a bar and restrooms, so I thought it might be a large vessel, but it turned out to be a wide open-deck boat! I accidentally came in sneakers, but as mentioned in the instructions, you walk through shallow water to board. Depending on the wave height, you might get wet up to your knees, so I definitely felt that short, easy-to-roll-up clothes and easy-to-remove sandals are necessary. It also seems like having a towel would be good since your feet get wet when disembarking.
They take photos of each group as you board. It seems that you can purchase them if you want one when you disembark.
With a cheerful and handsome captain's greeting, we set sail! After a brief explanation, the crew served us Mai Tais. The boat sways quite a bit when the waves are high, so be careful not to drink too much!
The atmosphere was enhanced by good music and the beautiful views of Waikiki; cruising on the open deck was truly an elegant experience. It was a stunning sunny day, and we were able to see a beautiful sunset. If I have the chance to come back to Hawaii, I would love to repeat this experience!
バーもあってトイレもついて…なので大きい船なのかなぁと思っていたら、オープンデッキの幅広の船でした!うっかりスニーカーで来てしまったんですが、案内に書いてた通りに乗るときは浅瀬を歩きます。波の高さによっては膝くらいまで濡れるときもあるので、丈の短い服が捲れる服、脱ぎやすいサンダルが確かに必要だなぁと感じました。降りるときも足濡れるのでタオルとかあった方が良さそうです。
乗り込む際には1組ずつ写真を撮ってくれます。降りる際に欲しい人は購入できる仕組みになってるようです。
陽気でイケメンキャプテンの挨拶と同時にセーリングは出発!一通りの説明のあとクルーがマイタイを振る舞ってくれます。波が高いと船も結構揺れるので飲み過ぎには注意!
雰囲気の良い音楽と美しいワイキキの景色、オープンデッキでのクルージングはまさに優雅な時間でした。この日は見事な晴天で、美しいサンセットが見れました。またハワイに来る機会があればリピートしたいです!!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/16 |
| Activity Date: | 2015/11/14 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
We sincerely apologize for the inconvenience caused during your valuable time on your last day in Hawaii.
As we mentioned in a separate email, according to the report from the operating company, we attempted to call your hotel room around 10 AM on the day of your scheduled activity to inform you of the cancellation. However, since we were unable to speak directly with you, we left a message on your voicemail.
Normally, in the event of a sudden cancellation, we should inform you through all possible means, including a call to the hotel. If we had been able to communicate this to you in advance, you would not have had to make the trip to the location. We also sincerely apologize for the anxiety caused by the inability to connect with you despite your efforts to reach the operating company.
We will take strict measures with the operating company and strive for further service improvement in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ハワイ最終日の貴重なお時間にご迷惑をおかけしましたこと深くお詫び申し上げます。
別途メールでもご案内させていただきました通り、催行会社からの報告によりますと、当日午前10時頃にご滞在ホテルのお部屋にキャンセルの旨のお電話を差し上げましたが、直接お話しできなかったため留守番電話にメッセージを残させていただいたとのことでございました。
本来であれば、急な不催行が決定した場合には、ホテルへのお電話はもちろんのこと、可能な限りあらゆる方法で事前にお客様へご案内する必要があり、当日も事前にお伝えすることができていれば現地までご足労いただくこともなかったと存じます。
また、催行会社に連絡いただいたにもかかわらず電話が繋がらながらず、不安を助長する結果となり誠に申し訳ございません。
催行会社には厳重に注意し、今後さらなるサービス向上に努めさせていただきます。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム