All Reviews for Family & Accessible Travel

Thanks to the Japanese guide, I was able to enjoy a safe and fun time. I had the best half day with music in the background. I wished I could stay at the sandbar forever. The foreign guide was also fun and friendly, which was great. It would be nice to have fresh water showers on the boat. The restrooms at the dock were too dirty. There were also no paper towels or trash cans. I think suggesting to use the restroom there while filling out the consent form would help avoid crowding the restroom on the boat.

日本語ガイドさんがいてくださっていたおかげで安全に楽しく過ごせた。音楽をバックに最高の半日を過ごせた。ずっとサンドバーにいたいと思った。外国人のガイドさんも楽しくフレンドリーでよかった。船に真水のシャワーがあればありがたい。船着場のトイレがきたなすぎ。ペイパーもゴミ箱もなかなった。同意書を書いている間にそこのトイレを利用をすすめることで船にのったときのトイレが混まないと思う。

It was the best experience! We signed up for the 150 meters. Our family of five participated, splitting into two groups of two and three! Even our 9-year-old child enjoyed it without being scared 😊 The crew members were very kind! I highly recommend it!

最高の体験でした！150メートルを申し込みました。
家族５人で参加。２名と３名に分かれて体験できました！9歳の子どもも怖がることなく楽しんでました😊
Crewの方が優しかったです！
オススメですよ！

In the midst of rising prices, the all-you-can-drink service was a delightful offering! We were the only Japanese people there, and the number of guests was just right, so we could relax without feeling cramped. We chose a catamaran with a restroom just in case since we had children with us, but we didn't use it even once. The kids had a great time too!

物価高の中、飲み放題付きは嬉しいサービスでした！
日本人は私たちだけで、人数も程よいので圧迫感もなくのんびり過ごせます。
子供たちと乗ったので万が一のためにトイレ付きのカタマランにしましたが、一度も使用せずでした。
子供たちも楽しんでました！

My daughter and I take snorkel trips every year but the hilarious crew made this one of the best!!

Three of our granddaughters became mermaids for the afternoon. The lived picking their Mermaid tails. The shoot shoot was fantastic we have so many great shots. Jennie was a wonderful instructor of all things Mermaid. Our granddaughters were thrilled!

The show was very good, the food not so much especially for the price. A lot of walking. A long drive from Waikiki in traffic.

I was relieved to have the reception in Japanese before boarding. Although it was said that English would be used after boarding, there were some people who could speak broken Japanese, so it wasn't a problem at all. The explanations for snorkeling and the staff were very enjoyable, and I had a great time.

However, perhaps due to the wind, I felt very cold after getting out of the water and was shivering. I wished they could at least provide warm drinks for a fee.

I was able to change in the only changing room available, which was a relief, but it seemed like the foreign guests were planning to leave in their swimsuits and looked quite cold.

I expected a wide sandy beach, but when we got off the boat, it was a shallow sea, which was a bit different from what I had imagined. However, I was able to see a lot of fish while snorkeling, and it was fun to ride the boat.

受付、乗船前の日本語でしていただいて安心しました。乗船後は英語と言われていましたが、カタコトの日本語ができる方もいて特に問題ありませんでした。シュノーケルの説明や、カラーの方たちがとても楽しくて、楽しい時間を過ごせました。
ただ、風が吹いていたせいか、海から上がって寒くて寒くて、ガタガタ震えていました。
せめてあったかい飲み物くらい有料で良いから置いて欲しかったです。
早めに上がり、ひとつしかない更衣室に入って着替えできたので、助かりましたが、外国の方は水着で帰るつもりなのか、寒そうにしていらっしゃいました。
砂浜が広がっているかと思いきや、船を降りたら浅瀬の海で、ちょっと想像していたのとは違いましたが、シュノーケルで魚もたくさんみれて、ボートに乗ったら楽しかったです。

The guys were great, there were a ton of sharks. Just wish they would have given a little bit of instruction as to the use of the snorkel. I spent a fair amount of time afraid I wasn’t using it properly and would inhale the water. Otherwise it was a super experience! I would definitely recommend Hawaii Shark Experience.

The Japanese staff provided assistance from the pre-boarding explanation and even accompanied us on the boat, so I had no issues at all. I signed up for the full set with the banana boat and bumper tube, and everything was well organized. After that, I was able to enjoy enough time for SUP, kayaking, and snorkeling.

Since there was only one changing room after the activities, returning to the boat a little earlier than everyone else allowed for a smooth change. There were many comments about the bus being cold, but the driver frequently checked the temperature inside, so those in swimsuits didn't seem cold at all.

I think I will participate again next time!

乗船前の説明から日本語スタッフが対応してくれるし、船にも同乗してくれるので、何も困ることがありませんでした。
バナナボートandバンパーチューブ付きのフルセットで申し込みましたが、段取りも良く、その後にSUPやカヤック、シュノーケリングまで時間内で十分楽しむことが出来ました。
アクティビティ後は更衣室が1つしか無い為、みんなよりちょっとだけ早めに船に戻ることで、スムーズに着替えることができます。
バスが寒いとのコメントが多いですが、ドライバーさんが何度も車内の温度をヒアリングしてくれるので、水着のままの人も決して寒そうでは無かったです。
次回も参加すると思います！

Everytime we come to Oahu we book this trip. It never disappoints. The staff always friendly and entertaining while keeping you safe while navigating the boat! Delicious hamburgers bbq’s on the back of the boat. A perfect day every time!

I felt at ease with the Japanese tour. It was enjoyable to learn about Hawaii on the way to the bay.

I was disappointed that I couldn't see a turtle, but I saw many fish.

My 9-year-old child was also satisfied with the snorkeling.

日本語ツアーで安心できました。
湾に着くまでの道のりでも、ハワイについて教えてくれて楽しかったです。

カメに会えなかったのが残念でしたが、
たくさんの魚がみれました

9才の子どももシュノーケルに満足してました

You can enter the Missouri, the Aviation Museum, and the Submarine Museum smoothly. At the Aviation Museum and the Submarine Museum, you can borrow audio guides for free, so even those who are not confident in their English can feel at ease.

ミズーリ号、航空博物館、潜水艦博物館にスムーズに入場できます。航空博物館と潜水艦博物館では無料でオーディオガイドを借りることができますので英語が苦手な方でも安心です。

The weather was nice, and I was really glad to be able to enjoy parasailing. The waiting time before doing the three different types was a bit tough.

天気も良く　とても楽しくパラセーリングができてよかった。
3種類をやるまでの　待ち時間がちょっとあるのが　辛かった。

There are three types of activities available, so you can have plenty of fun. However, waiting on the boat in the blazing sun for about an hour until the parasailing time was tough.

アクティビティが３種類できるので　十分楽しめる。
ただ　パラセーリングの時間まで　1時間くらい　船の上　炎天下の中　待ちがあったのが　辛かった。

I attended with my elderly mother in a wheelchair. When I informed the theater staff about the wheelchair, they kindly escorted us to our seats, and after the show, they brought the wheelchair back to our seats. Their attentive service was very helpful.

高齢の母と車椅子で参加しました。　車椅子と当日劇場スタッフに伝えると　席まで連れて行ってくださり　ショーが終わると　また席まで車椅子を運んでくださいました。とても丁寧な対応で　助かりました。

It was a 90-minute show, and it was an overwhelming performance that both adults and children enjoyed. It was fun to buy popcorn in a cup before it started.

90分間のショーですが　圧倒されるパフォーマンスで　大人も子供も楽しるショーでした。
始まる前に　カップ入りのポップコーンを買ったりして楽しかったです。

At first, I was planning to use a buggy, but after referencing YouTube videos, I chose the e-bike tour. This tour, where you ride through nature and feel the wind while visiting various movie filming locations, is fantastic! The electric assist has a bit of a quirk, but you get used to it quickly, and it makes climbing hills easy and enjoyable. This time I took the beginner course, but next time I want to try the advanced course as well.

最初はバギーのつもりでしたが、YouTube動画などを参考にe-bikeツアーを選択しました。
大自然の中で色んな映画の撮影地を自転車で風を感じながら巡るこのツアーは最高！
電動アシストにはちょっと癖はありますが、すぐに慣れて坂道も楽々気持ち良く進んでくれます。
今回は初心者コースでしたが、次回行く時は上級者コースも行ってみたいです。

Bon Voyage Kobe. I was recommended by Mr. Tamura and signed up without hesitation. I was able to enjoy it safely. Thank you very much.

ボン・ヴォヤージュ神戸　田村さんに勧められて疑いなく申し込みしました。無事に楽しめました。ありがとうございました。

I have never enjoyed so many slides in one day, so it was really fun. Since it was a weekday, there were mostly tourists, so we didn't have to wait much and could enjoy ourselves!

One thing that concerned me was that the bus arrived 20 minutes late at the pickup location, and I couldn't get through on the phone during that time. It would be reassuring to receive an email if there are delays.

これだけのスライダーを１日で堪能したことないので面白かったです。
平日だったのもあったのかほぼ観光客の人だけだったので待ち時間はほぼなく楽しめました！

気になったことはピックアップ場所でバスが２０分遅れで到着だったので途中電話をしても繋がらなかったので遅れるならメールでもあると安心して待てます。

The zip line was fun.
Basically, both the staff and instructors spoke only English.
Most of the customers were Americans, but they used simple English and tried to keep the atmosphere lively.
The scenery and the length of the zip line were both very good.
However, the wait time after finishing the zip line until the return bus was too long, resulting in a significant loss of time.
It felt like a waste of time.
Getting to the zip line location also involves going through a movie filming course, so you can enjoy the round trip as well.

ジップラインは楽しかった
基本的にスタッフもインストラクターも英語だけ
お客さんもアメリカ人ばかりだったけど、簡単な英語を使ってくれて、盛り上げようとしてくれました
景色もジップラインの長さもとてもいいです
しかし、ジップラインが終わってから帰りのバスまでの時間が長すぎて、すごい時間のロスになりました
時間もったいなかった
ジップラインの場所まで行くのも、映画撮影コース通って行くので、往復の時間も楽しめます

Captain Bobs was amazing! I went with my husband and 2 children! We all had so much fun!

VR has advanced. It felt like I was traveling between the surface and the deep sea, which was a strange sensation. I was also glad to see Diamond Head up close.

VRが進歩していました
地上と深海を行き来しているようで、不思議な感覚でした
ダイヤモンドヘッドも間近で見られて良かったです

Highly recommend this tour. There are many similar ones but we had a blast. We had plenty of time to snorkel and explore. Boat had changing rooms and bathrooms. Loved the entertainment.

We arrived at Kualoa Ranch in just under an hour with a 10:15 pickup. Since our activity started at 14:15, we had about two and a half hours of free time (laughs). It was around lunchtime, so we leisurely had lunch and spent time browsing the gift shop.

Before the activity began, we watched a safety video. We were the only Japanese participants, but they showed us a video in Japanese, which made it easy to understand and feel secure about participating! Our group had two guides during our start time, but all the explanations were in English, so it might be tough for those who don’t understand English at all. However, the buggies themselves were fantastic, and I think it’s an activity that can be enjoyed even without understanding English! You can drive with a Japanese license, so if you have one, you should definitely drive there! If there aren’t any participants with a license, I believe the guides will drive you.

We had to change from horseback riding to buggies due to full reservations, but I’m really glad we did because it was so much fun! I highly recommend it!!!

10:15ピックアップで１時間弱でクアロアランチに到着。
私たちのアクティビティ開始は14：15だったため、２時間半ほど自由時間がありました（笑）ちょうどお昼を挟む感じだったのでゆっくりランチをしたり、ギフトショップを見たりのんびり過ごして時間を潰しました。
アクティビティ開始前に安全のビデオを見ましたが日本人は私達だけでしたが日本語用のビデオを見せてくださり、分かりやすく安心して参加できました！私たちの開始時刻のグループには2人のガイドが付いてまわりましたが全ての説明は英語なので英語が全くわからない方には厳しいかもしれません。しかしバギー自体はとても最高で英語がわからなくても楽しめるアクティビティだと思います！日本の免許で運転可能なので免許を持ってる場合は運転して行くべきです！！参加する中に免許を持ってる方がいらっしゃらない場合、ガイドの方が運転して連れて行ってくださるのだと思います。
乗馬が予約いっぱいでバギーに変更しましたが、結果バギーにして良かったと思えるほどとっても楽しかったのでおすすめです！！！

The content exceeded my expectations. The acrobatic show was, of course, impressive, and there were also fun performances that involved the audience, creating a sense of unity throughout the venue.

期待を遥かに超える内容でした。
アクロバットなショーはもちろん、観客を巻き込んだ楽しい演出もあり、会場全体が一体感を持ってショーが行われていました。

I thought it was for kids, but adults can enjoy it too.
VR often makes me feel nauseous, and I'm not good with it, but this time I was fine.
I felt the progress of VR.

子供向けかと思いきや、大人でも楽しめました
VRは気持ちが悪くなりやすく、苦手でしたが、今回は大丈夫でした
VRの進歩を感じました

The guide was kind and recommended delicious restaurants. The breeze was pleasant, and you can take a stroll around Waikiki.

ガイドさんが親切で、美味しいレストランも教えていただきました
風が気持ちよく、ワイキキをぐるっと回れます

To be honest, I watched the show without much expectation, but it was a very packed show with hula, pop, and fire performances, and I really enjoyed it.

正直、あまり期待せず観覧したショーでしたが、フラからPOP、ファイヤーショーまで、とても盛り沢山なショーで楽しめました

I wouldn't even want to give it one star; it was the worst!

I arrived in Honolulu on a domestic flight.

There should have been a staff member in a yellow aloha shirt right outside the baggage claim, but there was no one! I had no choice but to follow the large sign to the pickup location shown in the photo above. However, feeling that just waiting wouldn’t get me anywhere, I went back and forth between the baggage claim area and the designated pickup spot twice.

I reluctantly called Roberts' company on an international phone call (English only). After informing them that no staff were present and exchanging messages for a while, it seemed they contacted someone, and a staff member finally appeared in a hurry. They made excuses that one staff member was off that day and that this one person was handling everything, possibly forgetting about me... which they probably did.

The staff member had a list of names and flight times, and even though my flight had arrived seven minutes early, it seems they overlooked me. It had been 45 minutes since I picked up my luggage before I got on the van. The staff member forgot my order and was only attending to other customers, leaving their post, and by the time I was searching and waiting, the shuttle bus had already departed. Moreover, the pickup location that day was different from usual.

Ultimately, it was about an hour after I picked up my luggage before the van departed. The destination was a place that should take about 20-30 minutes by car (right in the middle of Waikiki), so there should have been plenty of buses, but it turned out to be only one per hour.

With Uber and Lyft, you have to go up to the upper floors via the elevator to get a ride, which was also a hassle. I thought the Roberts shuttle bus would be reasonable and good for going to Waikiki, but it was truly the worst. The cost was not much different from what I found for Lyft at that time.

Moreover, when I told the driver that I had been waiting for an hour and asked how much longer I would have to wait, instead of apologizing, he clicked his tongue. In the end, when I thanked the driver as I got off, he didn’t smile at all and had a glaring expression. I thought it was ridiculous for the driver to click his tongue and glare, even though it wasn’t his fault but the company’s mistake.

I will never use Roberts again!

星一つも付けたくない位、最悪でした！
国内線でホノルルに着きました。

バゲージクレームを出たところに黄色のアロハを着た係員がいるはずなのにいません！
仕方なく、大きな案内板に従って、上の写真のピックアップ場所に行きました。
でも、ただ待っているだけでは乗れない気配を感じて、2回、バゲージクレームの場所と表示されているピックアップ場所を行き来しました。
仕方なく、国際電話でロバーツの会社に電話をしました。(英語のみ)
それで、スタッフが誰もいない事を告げ、暫くやり取りをしていると、会社の方で連絡を取ったのか、慌てて戻って来たようなタイミングで、ノコノコと係員が現れました。
その日はスタッフが1人休みだったとか言い訳をして、そのスタッフ1人で対応していて、私の対応を忘れていたのか・・・忘れていたんでしょうね。
そのスタッフは、名前のリストやフライト時間の記録を持っていて、私のフライトも遅れたのでなく、7分早く到着していたのに、見落としていたようですね。
バンに乗ったのは、荷物を受け取ってから、45分間経過していました。
係員が私のオーダーを忘れていて、他のお客様のみの対応をしていて、持ち場を離れ、既に、私が探したり待っている間にもシャトルバスは出発済みとのこと。
しかも、その日のピックアップは場所はいつもと違うという状況でした。
最終的には、荷物をピックアップしてから1時間位経過してバンは、出発しました。
目的地までは車で20〜30分位で着く場所(ワイキキのど真ん中のありふれた場所)だったので、本数が多いはずですが、結果的には、1時間に1本だったみたいです。
UberやLyftの場合、エレベーターで上の階へ上がって配車してもらうので、面倒なのもありました。
そこで、ワイキキへ行くならば、Robertsのシャトルバスがリーズナブルで良いかと思いましたが、本当に最悪でした。
コスト的にも、その時、検索したLyftとあまり変わらなかったです。
しかも、ドライバーさんにも、1時間も待っていることを告げ、あとどの位待つのか聞くと、謝るどころか、舌打ちしてました。
最後、降りた際にお礼の挨拶をドライバーにしましたが、ニコッともせず、睨むような顔をしていました。
ドライバーもドライバーで、自分のミスではなくても会社のミスなのに、舌打ちや睨むのは可笑しいと思いました。
Robertsは2度と使いません！

I hardly speak any English, so I was very anxious at first. However, there were moments when Japanese was mixed in, and I really had a great time. The magic was also amazing! The conversation was lively, but since it was in English, I couldn't keep up with everything, and I truly regretted not studying English more. I really don't understand much English, but I had an incredibly wonderful time!

英語がほとんど話せないので、初めはとても不安でした。しかし、ところどころで日本語を混ぜでくださり本当にとても楽しい時間でした。マジックもとても素晴らしかったです！トークも軽快でしたが、英語だったため全てにはついていくことができず、英語を勉強しておけばよかったと心から後悔しました。
本当にほとんど英語がわからないですが、非常に素晴らしい時間を過ごせました！！