All Reviews for Family & Accessible Travel

I participated with my girlfriend as a graduation trip. The food was delicious, and the pineapple, in particular, was exquisite. We took photos before boarding, and I was very satisfied with the service that offered data for around 1000 yen during the cruise! When I visit Hawaii again, I definitely want to participate again.

卒業旅行として彼女と参加しました。
料理も美味しく、特にパイナップルは絶品でした
乗船前に写真を撮り、その後クルーズ中に1000円前後でデータをプレゼントというサービスも大変満足しました！
またハワイに訪れたときは、是非とも参加したいと思います。

I had a great time.
I think first-time visitors to Hawaii should definitely check it out.
Personally, I was captivated by the dancers♪
It was full of fun, so I highly recommend it to everyone!

楽しく過ごせました。
初めてハワイに行かれる方は
見ておいた方が良いと思いますよー。
個人的にはダンサーの方々に目を奪われてました♪
遊び心満載でしたので皆様も是非是非w

I made a mistake with the meeting place, but they came to pick me up from the wrong location. It was really helpful. Thank you very much. The tour afterwards was also a lot of fun. The hamburger for lunch was delicious, and I was completely full!

集合場所を間違えてしまったのですが、間違えてしまったところまで迎えに来てくれました。本当に助かりました。ありがとうございました。その後のツアーもとても楽しかったです。お昼のハンバーガーも美味しくてお腹一杯になりました！

I would recommend this tour!
Amazing views, great experience!
Very nice & knowledgable crew!
Good food, nice selection of drinks.
A must for Hawaii

It was really cold!!
But it was so much fun that I didn't care about that at all!
The sandbar was beautiful, and it was my first time snorkeling, but I had a great time!
I saw a lot of coral and sea turtles, and I even fed some fish; it was a valuable experience!

The BBQ lunch was delicious and the best!
I want to go again!

すごく寒かった！！
でも、そんなことどうでもよくなるぐらい楽しかった！
サンドバーは綺麗で、シュノーケリングも初めてだったけど楽しくできた！
珊瑚やウミガメもたくさん見れたし、魚に餌もあげたり、貴重な体験がたくさんできた！

お昼のBBQランチも美味しくて最高でした！
また行きたい！

I was skeptical about whether I would be able to see whales, but I was able to see a mother and baby whale beautifully. It was truly amazing. There was also an announcement in Japanese on the boat. The boat was clean and nice as well. It became a wonderful memory.

クジラを観れるかどうか半信半疑でしたが、見事に親子のクジラを観ることができました。ほんとに最高でした。船上では日本語のアナウンスもありました。船も綺麗で良かったです。
良い思い出になりました。

This is my second time participating.
There is no Japanese at all, but that makes it fun.
I can somewhat understand the explanations, but that level of understanding is enough to enjoy it.
The staff are all fun people, and I want to participate again.
Also, the staff's speed in remembering participants' names is impressive.

2度目の参加です。
日本語は一切ないですが、それが楽しいです。
説明も何となく分かりますが、何となくで十分楽しいです。
スタッフも楽しい方ばかりでまた、参加したいです。
あと、スタッフの方の参加者の名前を覚える速度は速いです。

I used this service to get from the hotel to the airport. Due to the one-way street, our hotel was the first stop, and then we headed to the airport after stopping at two other hotels. Since it was a shared ride, there were other passengers (including non-Japanese) as well, and we exchanged greetings in a friendly atmosphere. Since you can bring up to two suitcases for free, if there’s no reason to take a taxi alone (or with one other person), I would use this service again.

ホテルから空港に行くときに使用。一方通行の都合上うちのホテルは1番目だったのですが、その後2つのホテルを経由して空港に向かいました。混載ですので他の方々も（当然日本人以外も）一緒になり、挨拶交わして和気あいあいとした雰囲気でした。スーツケースも2つまで無料なので1人（または2人）でタクシーを使う理由がないのであれば、また利用すると思います。

I participated in the morning session and chose the 90m option. There were three groups, including us, totaling seven people. The "m" likely refers to the length of the rope, and at 90m, it felt like there was no slack in the rope, making it rise quite high. The 150m option seemed to have a bit of slack, so it didn't look like it was going as high. If it's your first time, I think the 90m option is sufficient since the price is also lower.

It would be nice to have a waterproof phone case that you can hang around your neck to take photos from above. I'm worried about dropping a selfie stick. I wasn't sure about the tipping standard, so I gave $20 each to the two instructors, but it seems that wasn't necessary. They took about 112 photos for us. You can decide whether to purchase them after looking at the photos.

朝イチの参加で90mにしました。
私達を含め３組7人でした。
mは恐らく紐の長さなので、90mだと紐のたるむ部分がなくてかなり上まで上がっている気がしました。150mの方は紐が少したるんでそんなに高く上がっているようには見えませんでした。
初めてなら料金も安いし90mで十分だと思います。
首から下げれる防水のスマホケースがあれば上からも写真が撮れていいと思います。自撮り棒は落としそうで怖いです。
チップは相場がわからず、インストラクターの方2人に1人20ドルずつ渡しましたが、そんなに渡さなくて良かったみたいです
写真は112枚ほどとってくれていました。
一応写真を見てから購入するかを決めれます。

As soon as you exit the airport, you can easily catch a ride, and there are many vehicles available. However, both drivers between the airport and the hotel had poor quality, so since the prices are similar elsewhere, I plan to use a different company next time.

空港を出てすぐに捕まえられるし、配車も多いんだろうけれど、空港～ホテル間のドライバーがどちらも質が悪かったので、値段は余所も大差ないし次回は違う会社を使う予定です。

I usually go with tours from major travel companies, but this time I tried arranging everything myself for the first time. After going through immigration, I immediately found a representative from Roberts Hawaii at the group exit, and we arrived at our destination after stopping at three hotels on a shared bus. The travel time was short, and even with a midday flight, we reached Waikiki quickly. It was very smooth and I felt secure using the service. I plan to use it again next time.

いつもは、大手旅行会社のツアーでしたが、今回は初めての個人手配にしてみました。
入国審査後、団体出口にて直ぐにロバーツハワイの方がおり、混在バスで3つのホテルを経由して到着しました。所要時間も短く、お昼着の便でも直ぐにワイキキです。とてもスムーズかつ安心して利用できました。また次の機会も利用しようと思います。

Every time I go to Hawaii, I use Roberts Hawaii for transportation. Their timing is always perfect, which gives me peace of mind. I look forward to using them again next time.

ハワイに行った時は毎回ロバーツハワイさんの送迎。
時間もピッタリで安心です。
次回もよろしくお願いします。

I was waiting at the front desk 15 minutes before the pickup time, but I was surprised when they arrived 10 minutes early! In my case, we only visited four hotels, so we arrived at the airport before check-in started. I was about fifth in line. Since it was JAL, many other shuttle buses and groups arrived afterward, and the check-in area was very crowded. However, once check-in started, I was able to check in right away, and the security check was also very smooth with hardly any wait! My English is at a basic level, but they just called my name loudly to confirm it, so it’s not a problem if you can’t speak English at all. The fact that they only visit a maximum of five hotels really saves time and reduces stress, so I highly recommend it! I would like to ask Roberts Hawaii again when I come to Hawaii.

ピックアップ時間の15分前にはフロントにて待機してましたが、10分前に迎えに来て頂き早すぎてビックリしました！
私の時は、自身のホテル合わせて4つしかまわらなかったのでチェックイン開始前に空港に到着しました。前から5番目位に並びました。
JALでしたので、その後続々と他社の送迎車や団体が到着しチェックインは大混雑の様子でした。
チェックイン開始後はすぐにチェックインでき、保安検査も大して並ばずとてもスムーズでした！！
私は英語は片言レベルですが、大きい声で名前を呼ばれて名前等を確認されるだけなので英語は話せなくても全く問題ありません。
ホテルを最大で5箇所しかまわらない点がかなり時短になりストレスも無いのでかなりオススメです！
また、ハワイに来る時はロバーツハワイさんにお願いしたいです。

This is my third time, and I always enjoy the different content and songs each year. This year, I was moved by the female singer's voice. The fire show was also dynamic and thrilling; it was a lot of fun. Thank you very much.

三回目になりますが、毎年違う内容や歌に楽しませていただいてます。今年は女性の方の歌声に感動しました。火のショーもダイナミックでハラハラドキドキ楽しかったです。
ありがとうございました。

I participated with my one-and-a-half-year-old child.
We clapped our hands in joy, so it was a really great experience!
My child was hesitant to touch the dolphins, but we had fun.
It seems there were two people who could speak Japanese; one of them explained things right after we entered, and their Japanese was fluent.
When we interacted with the dolphins, the person explaining was a bit hesitant in their speech, but I understood most of what they wanted to say!
It's small, so you can look around quickly.
The dolphin show was also great.

1歳半の子供と参加しました。
手を叩いて喜んでいたので
とてもいい経験が出来ました！
イルカに触るのは嫌がりましたが楽しかったです。
日本語喋れる人が2人居るみたいで
1人は、入園してすぐ説明してくれて
カタコトじゃなかったです。
イルカと触れ合う時、説明してる人がカタコトだったんですけど、大体言いたいことはわかりました！
狭いのであっという間に見て回れます。
イルカショーもよかったです。

With excitement in our hearts, we boarded the luxurious cruise ship "Star of Honolulu." We chose the "no meal option," but since the gathering was early in the morning, many people were enjoying a buffet breakfast on board.

As we cruised off the coast of Waikiki, we spotted about three whales, but we could mostly see just their backs. Just when we were about to give up, we finally witnessed a blow (spouting) scene, which brought us a sense of relief.

　期待に胸膨らませながら豪華クルーズ船「スターオブホノルル号」に乗船。
我々は「食事なしコース」を選択しましたが、集合が早朝だったので船内でブッフェ形式の朝食を摂っている人たちも多くいました。
　ワイキキ沖合をクルーズしていると、３頭ほど鯨が見られましたがほとんどが背中の部分のみ、諦めかけていた時ついにブロー(潮吹き)シーンが見られ、まあ何とか安堵の気持ちになりました。

We participated in the Mini Dolphin Encounter with my 6-year-old child and my husband. I was prepared for the English explanation after seeing other people's comments, but perhaps due to the rainy season and the chilly weather, there were only the three of us. At the reception, they asked if we preferred the explanation in English or Japanese, and to my pleasant surprise, we received the entire explanation in Japanese (there was a trainer who spoke Japanese). Thanks to the kind trainer, my child was initially scared but ended up enjoying it, and I was glad we participated. Even though I didn't join in, I was very satisfied because I could watch closely from the side of the lagoon!

6才の子供と主人二人でミニ・ドルフィン・エンカウンターに参加しました。 他の方のコメントを見て英語の説明を覚悟してましたが 雨季で肌寒かったせいか参加は二人だけ。 受付で説明は英語と日本語どちらがいいですか？と聞かれ、嬉しい誤算で終始日本語の説明受けられました。(日本語話せるトレーナーいました) 子供も優しいトレーナーのおかげで初めは怖がってましたが最後は楽しんでる姿見て参加して良かったです。 参加しなかった私もラグーン脇から間近で見る事が出来たので大満足です！

Seeing the sandbar was absolutely breathtaking!! The weather was perfect. We also went snorkeling after and saw so many turtles swimming in the water. I would highly recommend this tour to anyone! The staff were all very nice and helpful and pick up was on time.

The moment I entered the sea, I encountered a sea turtle! After that, I was lucky enough to see dolphins from the boat! The staff were very kind and made me feel comfortable participating in the tour! ❤︎ I definitely want to use this service again.

海に入った瞬間ウミガメに会えました！
そのあと船からイルカも運良く見ることができました！
スタッフの方もとても優しく接してくれたため安心してツアーに参加できました！❤︎
また是非利用したいと思います。

The pickup was on time! There was a child who got a bit drunk, but the kind brother took good care of him! The explanations were easy to understand, and he made it fun and exciting, so I would like to participate again!

お迎えも時間通り！
酔った子がいたのですが、ちゃんと見てくれてすごく優しいお兄さんでした！
説明もわかりやすく、楽しく盛り上げてくれたのでまた参加したいと思いました！

From the pickup to the end, there were plenty of Japanese people, and I could communicate in Japanese, so I felt secure participating from start to finish. And above all, the food was delicious, which surprised me! Time flew by. Of course, the sandbar was exceptional; being an established place, the quality of the tour was very high!

送迎から日本人だらけで日本語も通じるし、最初から最後まで安心して参加できました。そして何よりご飯が美味しくてびっくり！！あっという間に時間が過ぎました。もちろんサンドバー は格別、老舗なだけあり、ツアーの完成度がとても高かったです！

On February 9th, our family of seven participated. We chose the option with transportation, and the pickup was smooth. Upon arrival, we boarded the boat and immediately had breakfast, which included scrambled eggs, sausages, bread, watermelon, pineapple, and drinks of coffee and orange juice—please refer to the photos. After breakfast, we enjoyed about an hour and a half of cruising. The weather was great that day, and we had a wonderful view of the streets of Hawaii and Diamond Head. As for the whales, we saw them very well. At first, there was one, and later on, two came to visit us, and we could see their tails clearly. I believe everyone who participated that day had the best smiles. I read in other reviews that some people experienced seasickness, but since it’s nature, I think it can’t be helped. We were lucky to have a calm sea cruise under clear skies, so we didn’t get seasick. This event was suggested by my wife, and I truly think it was a great decision to go. Thank you very much to all the staff for providing us with such a wonderful experience and memories of our trip.

2月9日に家族7名で参加しました。送迎付きを選択しましたが、スムーズにピックアップしてもらいました。到着し船に乗りすぐに朝食でしたが、スクランブルエッグ、ウィンナー、パン、スイカやパイナップル、飲み物はコーヒーとオレンジジュースで、写真を参考にして下さい。朝食後、約一時間半のクルージングでしたが、当日は天気も良く、ハワイの街並み、ダイアモンドヘッドも良く見え素晴らしいものでした。あと、肝心のクジラですが、本当に良く見えました。最初は一頭、最後の方には二頭がやって来てくれ、いずれも尻尾が良く見え、当日、参加した人全員が最高の笑顔だったと思います。他の人の口コミで船酔いをしたとの書き込みがありましたが、自然相手のことですので仕方ないのではないかと思います。私達は晴天の中で静かな海のクルージングでしたので、船酔いをしなかったのは、本当に幸運でした。今回のイベントは妻の提案で行くことになりましたが、行って本当に良かったと思います。スタッフの皆さん、旅の思い出として、とても良い経験をさせていただき本当にありがとうございました。

With a large group of 60 to 80 Japanese tourists, there were about 40 people on each boat, making it a bit cramped inside. Unfortunately, the weather was cloudy with occasional rain, but the crew was very cheerful and energetic, which made it enjoyable. I hope to participate again when the weather is sunny.

日本人の観光客60～80名での大移動で、船1隻辺り40名いたので、船の中では身動きが取りづらかったです。天候もあいにくの曇り時々雨でしたが、クルーの方達がとても明るく元気に盛り上げてくれたので楽しかったです。今度は晴れているときに参加できたら良いなと思います。

I participated alone. I was able to hike while feeling the power of nature in Oahu. I took many deep breaths and enjoyed the forest bathing.
Along the way, there were explanations about the trees, and I was able to take pictures at photo spots, making it a fun experience like a field trip.
The guide, Shanti, was very cheerful, and her explanations were easy to understand, which was great.
The lunch bento was delicious and made with gentle ingredients for the body.
The hike healed my body and mind, and the bento satisfied my stomach.

一人で参加しました。オアフの自然のパワーを身体に感じながら、ハイキング出来ました。沢山深呼吸をして森林浴を楽しみました。
途中、樹についての説明あり、また写真スポットで撮影してもらえたり、遠足のような楽しい時間でした。
ガイドのシャンティさん、とても明るく、説明も分かりやすく、良かったです。
昼食の弁当も美味しく、また身体に優しい素材で作られていました。
ハイキングで身体と心が癒され、弁当で胃が満たされました。

I actually wanted to go to Maui, but since I didn't have the time or money, I looked for tours on Oahu. I chose this tour on a whim, thinking that a smaller boat might allow for closer views than a larger one. Plus, it was a bit pricey for a morning tour to ensure I could board again if I didn't see anything. The hotel pickup was on time. I was unsure whether to wear flip-flops or shoes, but since I could leave my shoes before boarding, either option worked.

I thought we would go further out, but we only went to a point where we could see the hotels along Waikiki Beach, heading towards Diamond Head. After a while, I spotted the dorsal fin of a baby whale in the distance, and I was thrilled to see it raise its tail and dive! We stopped there and waited for it to resurface, but it never showed itself again.

We went a bit further but still didn't see any more whales, so we turned around to head back. On the way there and back, we saw a pod of dolphins swimming close enough to capture on camera. However, I was a bit disappointed that I didn't see more whales. I wondered if the larger, famous boat we passed had gone further or if the afternoon tour would have been better. I can't say for sure if my choice was the right one.

I want to feel satisfied that I saw at least one whale, but I can't shake the feeling that if we had gone further, we might have seen more. So, that's why I gave this rating. Well, I guess it's just the nature of wildlife (laughs).

本当はマウイに行きたかったけれど時間もお金も無いのでオアフ島でツアー探しました。
大きな船よりは小さいほうが至近距離で見れることもあるかと一か八かこのツアーにしました。
しかも見れなかった時に最乗船出来るように少々高い午前中のツアー。
ホテルへのお迎えも時間どおり。
ビーサンで行くか靴で行くか迷ったけど靴は乗船前に預かってもらえたからどちらでも。
もっと沖に行くのかと思いきや、ワイキキビーチのホテル群が見えるくらいの所をダイヤモンドヘッド方向に。
しばらくしたらやや遠くに子クジラの背鰭が見えて尾びれを上げて潜る所は見れて大興奮！
そこで停船し再浮上待つもその後姿を見せることはなく。
また少し先に行くも再びクジラを見ることはなく方向転換して帰路へ。
行きと帰りにイルカの群れが至近距離を泳ぐ姿はカメラにも納められるくらいの時間で見れました。
が、もうちょっとクジラを見れてれば、と思ってたので少しがっかり。
すれ違った大型の有名な船はもっと先まで行っていたのであちらのが良かったのか、はたまた午後のが良かったのか、と色々後悔とまではいかないけれど自分の選択が正解かどうかがわからない。
クジラが一回でも見れたから良しとしたいところですがあの一回が無ければもっと先に探しに行って貰えてもっと見れたのでは、などとのもやもやは消えず。なのでこの評価です。
まあ生き物なので仕方ないかな(笑)

I visited Kailua, Lanikai Beach, and Kailua Town! Renting a bike costs an additional $10, but I think it's worth it to get around in a limited amount of time! The Japanese staff kindly shared information about the town, suggesting that takeout from Boots & Kimo's is better and telling me about shops that only locals know, which helped me navigate efficiently. Also, I was happy that lunch was included ❤︎ The recommended pizza was really delicious! If I have the chance to go again, I would definitely participate once more!

カイルア、ラニカイビーチ、カイルアタウンを周りました！
自転車はプラス$10かかりますが借りた方が限られた時間の中で周ることができると思います！日本人のスタッフの方が丁寧に町のことを教えてくれ、ブーツアンドキモズはテイクアウトの方がいいよとかこんなお店あるよとか現地の人しか知らない知識をきけて順序よく周れました
あと、ランチ付きは嬉しい❤︎オススメのピザはめっちゃ美味しかったです！
行く機会があればまた参加しようと思います！

The pickup was on time, so I was able to wait without feeling anxious. The staff were polite and cheerful, which was wonderful.

お迎えがきちんと時間に合わせてなので
不安になることなく待つことができました。
丁寧で明るいスタッフの方が素敵です。

For a trip with two people, we will use the shuttle bus. Since there are only 2 or 3 groups sharing, we will arrive in Waikiki in the shortest time. Other companies' large buses (H○○) take quite a while for pick-up and drop-off. Mr. Roberts is polite, cheerful, and has a great vibe.

二人での旅ではシャトルバスを利用します。
乗り合いの人数も２．３組なので時間が最短でワイキキへ
早く着きますね。
他社の大型バス（Ｈ○○）の送迎は結構時間がかかります。
ロバーツさんは、丁寧で明るくていい感じです。

Very entertaining day had by all.
Thanks Tommy for being not only informative but also entertaining.

Had a great time from the time of pick up all throughout to the Center , the driver and the assistant Cousin Vette was funny and very knowledgeable of the culture since he was from Samoa . It was a great experience to learn about different cultures and histories inside the Polynesian Cultural Center, glad we added this to our bucket list