All Reviews for Family & Accessible Travel

Riding a gentle horse and strolling along the beach created the best memories. At first, I was anxious, but they carefully taught me the tips for riding.

優しい馬に乗り、海辺を散策できて、最高の思い出になりました。
最初は不安でしたが、乗り方のコツも丁寧に教えてくれます。

Satomi and her group had an amazing time, and the live music on the boat was wonderful! It was a bit cold, but we could do as much snorkeling, stand-up paddleboarding, and kayaking as we wanted! The fish were so big that it was a little intimidating. Seeing the black, fast sea turtles in person was like being in heaven.

サトミさん御一行が最高に楽しくて、船の生演奏も素敵！少し寒かったけど、シュノーケリングのサップもカヤックもやり放題！魚はデカすぎてちょっとビビります。黒くて早い海亀も生で見れて天国でした。

I had some experience with horseback riding, but due to physical limitations, I hadn't ridden for a while. Most riding clubs in Japan follow the British style, but trail riding is done in the American style, so there are differences in handling the reins and saddle. In a group, we only walked in a line and couldn't run, but on the other hand, it was more than enough to enjoy touching the horses and experiencing the grandeur of nature. The horses are calm and obedient, so even beginners can take photos with their smartphones using one hand. If anything happens, the accompanying guide quickly comes to assist and provide instruction, which is reassuring. The mountain paths have some ups and downs, but the horses are used to it. I thought we would be able to walk along the coast, but instead, we walked along a road that overlooked the coastline, which felt nice in its own way. If you're not used to it, your position on the saddle can shift, so it's important to pay attention to your balance on both sides to ride well. Finally, I thanked the horse that carried me and patted it in appreciation.

乗馬の経験はありましたが、身体のハンデでしばらく乗っていませんでした、日本の乗馬クラブはほとんどブリティシュスタイルですが外乗乗馬はアメリカンスタイルなの　で鞍手綱さばきに違いがありグループで隊列で歩くのみで走ることはできません、逆に馬に触れ自然の雄大さを満喫して楽しむには十分以上です、馬も大人しく従順なので初乗馬でも片手でスマホ撮影できます、何かあれば同道のガイドさんがすぐ駆けつけ指導してくれるので安心です。山道は多少起伏がありますが馬は慣れたものです、海は海岸沿いを歩けるかとおもいきや海沿いの道を通るだけで眼下に海岸を見下ろして歩きますそれはそれで気持ち良し。慣れないとお尻の位置が鞍からずれてくるので常に左右のバランスには注意すると上手く乗れます。最後乗せてくれた馬にお礼を言い撫ぜて感謝しました。

The weather was bad, but that actually turned out to be a good thing. It rained a little, and since the ground was wet, there was no dust being kicked up, which I was worried about because of the reviews mentioning getting muddy, but that didn't happen. My son, who was driving, was happy about it. However, it was all in English without any interpretation, so I couldn't understand anything, which was disappointing. If there had been a Japanese interpreter, I would have enjoyed it much more.

天気は悪かったのですが、それがむしろ良かったです。少し雨が降り、地面が、湿っていたので、ホコリが巻き上がらず、泥だらけになる、の口コミにびびってましたが、それはなかったです。運転した息子が、喜んでました。ただ通訳がなく、全て英語だったので全く分からず残念でした。日本語通訳があればもっと楽しめました。

Since the guide was very energetic and spoke in English from the morning, I had some concerns about the mountain climbing, but my motivation to climb increased.

朝からとても元気よく英語でのガイドしてくれたので山登りに多少の心配がありましたが、登る気分が高まりました。

Driving a buggy through nature!
I signed up for this tour for a trip with my 67-year-old mother! I was a bit anxious about driving, so we opted for a driver, but it seemed like I could have driven myself! We drove through nature at about 20 kilometers per hour and were guided to locations that were used as filming sites for movies, and they also took wonderful photos for us!
They provided explanations at various points, but it was in English, so I couldn't understand anything... I think I would have enjoyed it more if I understood English.

The facility has places to grab light snacks, a restaurant, and a souvenir corner.
Next time, I want to go for a walk in nature on horseback!

大自然の中をバギーでドライブ！
67歳の母とのふたり旅で、こちらのツアーに申し込みました！運転は不安でしたのでドライバー付にしましたが、運転出来そうな感じでした！自然の中を時速20キロ程度で走行し映画のロケ地になった所などへ案内してもらえ、素敵な写真も撮影してくれます！
所々で説明もしてくれますが、英語でしたので、全く解らず…英語がわかればもっと楽しめたと思います。

施設には軽食が取れる場所やレストラン、お土産コーナーもあります。
次は馬に乗って自然の中をお散歩したい！と思いました。

I arrived in Honolulu on the morning flight the day before and went whale watching on the first evening with Dolphin Hawaii on their small, small catamaran. This time, I had the experience of whale watching on consecutive days. On both days, I was able to see whales.

On the small, small catamaran, I enjoyed watching a pod of dolphins swimming alongside us and what appeared to be a family or siblings playing right next to the boat. However, for those who are prone to seasickness or sensitive to the rocking of the boat, I think it would be more reassuring to board the Star of Honolulu, where you wouldn't have to worry as much about seasickness.

If you're looking for a more thrilling and intimate marine experience, I recommend the small, small catamaran. On both days, I was able to see whales from either boat.

前日にホノルル朝便到着し初日夕刻にイルカハワイさんの小さな小さな双胴船でホエルウォッチングに出ていました　
今回は連日でのホエルウォッチング体験でした
前日、今回とクジラ見ることが叶いました
小さな小さな双胴船では
イルカの群れが並走？並泳？していたり双胴船の直ぐそばで家族？兄弟兄妹？が遊びたわむれていると思われる様子を堪能出来ました
ただ、船酔いする方や揺れや遊園地のアトラクションに弱い方には
スターオブホノルルに乗船する方がより船酔いを心配せずに安心していられるかと思います
より迫力ある身近な海洋体験だと小さな小さな双胴船をお勧めします
今回はどちらの船でも両日共にクジラ見られました

1000ft flying was awesome and we were really excited! All stuff is friendly and humorous. We will absolutely come back here to enjoy Hawaii ocean again. Thank you!

The shuttle driver was cheerful and it was fun. It takes a bit of physical effort, but once you reach the top and see the view, your spirits lift, and I even saw a rainbow. It was a bit cloudy, so if it had been sunnier, it would have been even better.

送迎の運転手さんが愉快で楽しかった。
体力は少し使うけど、登りきって景色を見れば気分上々で虹も見れました。
少し曇り気味だったのでもっと晴れてたらもっと最高

We participated as a group of six, including a couple and my brother's family (in their 50s, 20s, and a high school student). It was cloudy and a bit chilly in the morning, but by 9 AM, the sun came out, and we were able to fly in clear skies. The staff was friendly and easy to understand, and we even got to see whales, making it a wonderful New Year!

夫婦と弟家族の6人（50代と20代と高校生）で参加しました。朝一番は曇っていて少し寒そうでしたが、9時からの私たちは日も照り出し快晴の中を飛べました。スタッフの方も分かりやすく親切で、クジラも観れてとても良いお正月になりました!!

The tour wasn't bad, but it wasn't as fantastic as I had hoped for. "Lunch" was a simple sandwich and a pack of chips that left us hungry. The sandbar was beautiful but snorkeling was underwhelming.

The captain and staffs are amazing. They take good care of us and make sure we are safe while having fun. The boat provided spam musubi, chips, cookies, granola bars and drinks. We had fun playing SUP on the sandbar and the water is so clear. The snokeling is the most fun part of the tour. We were able to see sea turtle that swim by us so close. Highly recommended to join if you are coming to Hawaii.

The catamaran ride offered beautiful views, and the Hawaiian fishpond tour was educational.

Along Pearl Harbor, we enjoyed the stop at Punchbowl Cemetery, and the city tour of Honolulu highlighted key sites

Shared meaningful historical context about the USS Arizona, Pearl Harbor, and Hawaii’s royal history.

The Kualoa Ranch Movie Sites Tour was a fun and fascinating experience and well paced!

The 9:45 AM departure worked well, with clear instructions and enough time to explore at our own pace.

Riding through the lush landscapes and famous movie sites was unforgettable

This ATV tour at Kualoa Ranch was an absolute highlight - scenery incredible and riding through it on an ATV made the experience even more exciting.

This early-morning Pearl Harbor shuttle was a great value and very well organized.

The horse is well-trained, so you can ride it right away even if it's your first time. At first, we go along a path in the woods, but after a while, we come out into an open grassland. I guess this is the filming location for the movie. Once you get here, the scenery is fantastic. The horse is very gentle, so I was a bit nervous at first, but I quickly got used to it and had a wonderful experience. The hamburger was delicious.

人馴れした馬なので、初めてでもすぐに乗れます。
最初は林の中の道を進みますが、しばらくすると開けた草原に出ます。
ここが映画のロケ地ってことでしょうか。
ここまで来れば景色も最高になります。
とてもおとなしい馬なので、最初は少し緊張しますがすぐに慣れて、とても良い体験ができました。
ハンバーガーは美味しかったです。

Crews are so friendly, music is great, sandwiches are delicious, everything is good except the cloudy weather, so definitely gonna book again when the weather is nice

We brought our family of 3 on this excursion. For reference our kids are 11,9 and 6. They had alot of keep the entertained. Paddle boarding, kayak, snorkeling and snacks. As well as a bathroom on board their boat. The boat was nice and clean! It was a fun excursion that took about half of the day with travel time from our resort at the Aulani. Defintely worth our time! The weather was nice and sunny on the day we went so it was nice to relax on their floating raft.

It was disappointing that I couldn't experience the whale watching I was looking forward to, but I was able to see the views from the backside of Diamond Head, which made for a valuable experience.

期待していた様なホェールウォッチングが出来なかったのは残念でしたが、ダイヤモンドヘッドの裏側の景色なども見られ、貴重な体験になりました。

**[Positive Aspects]**
During the transfer, the driver kindly introduced us to recommended restaurants along the way. He was very friendly and left a good impression.

We were able to see sea turtles. We took photos from the boat and also saw them swimming nearby while snorkeling.

It was great to take commemorative photos while doing activities like stand-up paddleboarding (SUP).

**[Negative Aspects]**
The time when you can see sandbars like those shown in guidebooks and on websites is quite limited. Although we were there during a relatively low tide, the sand was completely submerged, and the water level was above an adult's waist.

This is due to weather conditions, so there's not much that can be done, but on the day we participated, there were strong winds, and the current was quite fast. The SUP was being swept away, so it didn't feel like a leisurely activity, and we ended up exhausting ourselves.

Again, this is due to the weather, but because it had rained right before and there were strong winds during the activity, the sea didn't look very clear. (We didn't see many fish while snorkeling.)

Additionally, there were participants who were confused when they were told on-site that you cannot participate in snorkeling if you can't swim. I think it would be good to include this information in the participation guidelines.

**[Varies by Person]**
As mentioned by another reviewer, the Japanese-speaking staff used casual language throughout. While some may appreciate having someone who can communicate in Japanese during an activity abroad, others might find this somewhat rude. I think this depends on how individuals perceive the quality of service relative to the price paid.

Since the staff cannot judge how well someone can swim, I understand that self-assessment is necessary, but I think it would be helpful to have some criteria or steps to determine participation eligibility in shallow areas. Some people might feel like they were treated coldly or dismissed.

【良かった】
送迎の際にはドライバーの方が道中にあるおすすめレストランなど紹介してくれました。とても親切な方で好印象でした。

ウミガメを見ることができました。船上から写真を撮ることも、シュノーケリング中に近くを泳いでいるところを見ることもできました。

SUPなどしながら記念撮影できたのはよかったです。

【悪かった】
ガイドブックやサイトHPに掲載されている写真ようなサンドバーがみられる時期はかなり限られています。比較的干潮に近い時間帯でしたが砂は全く見えず、水位は大人の腰より上でした。

これは天候によるものなのでどうしようもないですが、自分たちが参加した日は強風で、潮の流れがかなり早かったです。SUPもどんどん流されてしまうので、優雅に遊ぶという感じではなく、体力を消耗しました。

これも天候によるので仕方ないですが、直前まで雨が降っていたことと、アクティビティの時間帯に強風が吹いていたため、海はあまりきれいに見えませんでした。（シュノーケリングはあまり魚を見つけられませんでした。）

また、平泳ぎができないとシュノーケリングには参加できない。ということを現場で伝えられて戸惑っている方がいました。参加時の注意事項に記載してもよいかと思いました。


【人による】
別の方も口コミで書かれていましたが、日本語スタッフの方は終始タメ口でした。
海外で参加するアクティビティにもかかわらず、日本語でコミュニケーションをとることが可能な方がいてくれるのでありがたい。ととらえる方もいると思いますし、応対がやや失礼に感じると思う方もいると思います。これは払った料金とサービスの質を各位がどうとらえるかによるかと思います。

どの程度泳げるのかはスタッフでは判断できないので自己判断というのは分からなくもないですが、目安となる基準や、浅瀬で参加可否を判断してもらうためのステップとかはあってもいいのではないかと思いました。人によっては冷たく突き放されたように感じてしまうかと思いました。

My wife and I booked the morning 2hr whale watch cruise and it was breathtaking. The views all the way throughout the cruise was the highlight. Not to mention the whales we spotted in the distance. The cruise staff were all very helpful and welcoming. The pineapple banana bread was one of the best I have ever had! I would recommend this activity to all friends and family that come to Oahu

I had seen all the Jurassic World movies, so the atmosphere and scenes from the films came back to life, and I was really excited.

ジェラシックワールドの映画すべて見てたので、その世界観&映画のシ-ンがよみがえってとてもワクワクしました。

The reservation notification did not specify a concrete pickup time, stating only, "We have arranged for you to match your flight arrival time. Please come to the designated location." The specified pickup location was "Roberts Hawaii KIOSK."

However, after arriving at the airport and searching for the KIOSK as instructed, I could not find it. Since it mentioned, "If you cannot find it, please contact the dispatch hotline," I inquired in English. The representative explained how to get to the meeting point and mentioned, "There will be staff wearing yellow aloha shirts," but upon arrival, there were no staff members in sight.

When I called the hotline again, I was just repeated the same explanation. After requesting to speak to a different representative and explaining the situation, I finally received the instruction, "The driver is on their way, so please wait there." It turned out that the staff had not even arrived yet.

I continued to wait in an empty area until the driver finally arrived. However, this time, they did not assist with loading or unloading the luggage at all, and we had to load all the suitcases ourselves. Once we finished loading, I thought we could finally depart, but the vehicle showed no signs of moving. When I asked, "Are you waiting for other passengers?" the only response I got was, "I don’t know," with no further explanation. Meaningless time just passed by.

The driver was later seen talking on the phone with someone who seemed to be staff, and it became vaguely clear that there were other passengers, but there was no explanation from their side. After a while, two groups of passengers finally boarded, and we departed. Notably, those two groups of international passengers also had to load their luggage themselves without any assistance.

The prior explanations were often misleading, and the hotline's explanations on the day were unhelpful. The driver's attitude was quite careless, so I have no intention of using this service again, nor would I recommend it to anyone.

予約通知には具体的なピックアップ時間の記載がなく、「フライト到着時間に合わせてお手配いたしました。指定場所にお越しください。」の記載。指定されたピックアップ場所は「ロバーツハワイのKIOSK」でした。

しかし、空港到着後に案内どおりKIOSKを探しても見つからず。
「見つからない場合はディスパッチホットラインへ」とのことだったため、英語で問い合わせを実施。担当者から集合場所までの行き方を説明され、「黄色のアロハシャツを着たスタッフがいる」と案内されたものの、到着してもスタッフの姿はどこにもありませんでした。
再度ホットラインへ電話すると、同じ説明を繰り返されるばかり。担当者を変えてもらい状況を説明したところ、ようやく「ドライバーが今向かっているので、その場で待つように」との指示。つまり、そもそもスタッフ自体がまだ来ていなかったことが判明しました。

何もない場所でひたすら待ち続け、ようやくドライバーが到着。
ところが今度は、荷物の積み下ろしを一切手伝ってくれず、スーツケースはすべて自分たちで積み込むことに。
積み込みが終わり、ようやく出発かと思いきや、車は一向に動く気配なし。
「他の乗客を待っているのか」と尋ねても、返ってきたのは「I don’t know」の一言だけで、状況説明もなし。意味のわからない時間がただ過ぎていきました。

ドライバーの方がその後スタッフと思しき人と電話をしており、他にも乗客がいそうであることがうっすら判明したものの、あちらからの説明はなし。
しばらくしてようやく2組の乗客が乗り込み、出発。
なお、その2組の海外の方々も同様に荷物を運んでもらえず、自分たちで積み込みをしていました。

事前の説明はミスリードになるところが多く
当日ホットラインでの説明も不親切。
ドライバーの方の対応もかなり雑だったので私は二度と使おうと思えませんでしたし、だれにもお勧めできません。

It was great to be able to see the battleship that still bears the scars of war. The Japanese tour guide was easy to understand, and I was able to learn a lot of things.

戦争の爪痕が残る戦艦を見学できて良かったです。日本語のツアーガイドは分かりやすくて色々学ぶことができました。

I participated in a tour that required meeting at the location. The check-in at the ticket center went smoothly, but the meeting place was not the visitor center as indicated on the Veltra website and the voucher. Specifically, there was a separate reception for the buggies, and we had to gather there. Once we gathered, the departure time for the buggies was set, and we received a tour briefing (in English) along with the rental of helmets and goggles. We arrived at the location by rental car and planned to have lunch at the visitor center before joining the tour, but we were unaware of these arrangements, so we had to rush through lunch to participate. While I was satisfied with the content of the tour, I felt that Veltra's guidance was unhelpful. There are other tours like horseback riding, so there might be some confusion about the meeting places, but I believe Veltra should take responsibility for confirming that the information is accurate.

現地集合のツアーで参加しました
チケットセンターでチェックインまではスムーズにできましたが、その後の集合場所はベルトラのHPとバウチャーの案内にあったビジターセンターではありませんでした。具体的には、チケットセンターとは別にバギーの受付があり、そこに集合するとバギーの出発組と時間が決まり、その時間までにツアーの説明（英語）やヘルメット・ゴーグルの貸出を受けます。私たちはレンタカーで現地到着後、ビジターセンターで昼食を済ませてからツアーに参加しようと考えていましたが、それらの段取りが分からなかったので慌ただしく昼食を済ませて参加せざるを得ませんでした。ツアーの内容には満足ですが、ベルトラの案内は不親切だと思いました。乗馬など他のツアーもあるので集合場所を混同しているかもしれませんが、案内が合っているかの確認はベルトラが責任を持って行うべきだと思います。