Oahu
The breakfast was decent, but I was very moved to see the whales. There were many announcements in English on the ship, but everyone moved in the direction of the whales, so I didn't have any particular difficulties.
朝食はそれなりですが、くじらを見られてとても感動しました。
船内の案内は英語が多いですが、くじらのいる方向にみなさん動くので、特に不自由ありませんでした
Thank you very much for participating in our cruise. We are very pleased to hear that you were able to see the whales. Please do come back and visit us again. All of our staff are looking forward to welcoming you.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
くじらをご覧いただけました様で大変嬉しく思います。
是非また遊びにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
Two young women in our tour group mistakenly miscalculated the meeting time, causing us to wait for about 30 minutes. The tour driver, in front of the other passengers, forcefully and aggressively said, "Apologize!!" which instantly darkened the mood. It really dampened the travel spirit we had.
Whether this was due to a lack of prior explanation or unclear communication with the two women (only verbal), I believe there is some fault on the part of the tour company regarding the itinerary. Shifting all the responsibility onto us does not absolve them of their own accountability. I hope there will be no further troubles in the future.
ツアー同行者で若い2名の女性が途中の集合時間を間違えて、30分程度待たしてしてしまった、ツアーのドラバーがほかの同乗者もいる面前で「誤ってください!!」と強く強圧的な言い方でその場が一瞬で気分的にも暗くなってしまい、せっかくの旅行気分に水を差されました。
事前の説明不足によるものか、2名とのやり取りが不明(口頭のみ)ですが、ツアーの工程については業者側にも落ち度があるのではないでしょうか、一方的な責任のん押しつけでは責任回避を免れません。今後のトラブルの無いことをお祈りしています。
Thank you very much for participating in the tour.
However, we sincerely apologize for any discomfort caused by the guide's remarks on the day of the tour.
Based on your valuable feedback regarding the tour itinerary, we, along with the operating company, will strive to provide even more satisfactory services.
Thank you very much for taking the time to share your valuable comments with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、当日のガイドの発言で、ご不快なお気持ちにさせてしまいましたことお詫び申し上げます。
ご指摘いただいておりますツアー行程含め、お客様からの貴重な体験談を元に、催行会社共々、更にご満足いただけるサービスを提供出来るよう努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
I attended with my mother in her 70s (who speaks almost no English). There was a guide assigned to our large hotel shuttle bus, and even with few Japanese people around, they made the journey comfortable and checked on us at the venue, which was very reassuring. At the show venue, the robust performers guided us with smiles, creating a very pleasant atmosphere.
We were seated in the center front row, and across from us was a pair of older white individuals who seemed to be a mother and son, so it was easy to chat and we felt relaxed. There were also younger white groups in the back who were lively, but for us, being small, the Royal Plan was great as we had a clear view of the stage.
As soon as we were seated, we were hit by a heavy rain for about ten minutes. We put on the raincoats provided on the table to take cover, and when we returned to our seats, the salad and drinks that had already been served were soaked. The main dish was protected with a lid, so we managed to eat it. After the first few songs of the show (before the real dancing began), they came to clear our plates while we were still eating, so I thought it wise to finish quickly.
The main male performer was truly entertaining, very skilled at engaging the audience and bringing people on stage, far surpassing typical comedians. His interactions with the lively middle-aged Japanese group in the audience were particularly exquisite, making me feel a bit embarrassed to be Japanese, but he managed to involve the entire venue in laughter.
On the other hand, he also shared touching stories about family and couples' love, making it a heartwarming show. At the end, we all held hands with the cool performers and other guests, singing and dancing together, creating a sense of full participation.
My mother understood most of the meaning and laughed along with everyone at the same timing, expressing her joy and desire to come again. I would definitely like to participate again if the opportunity arises! I would be happy to know the name of the main performer!
70代の母(英語はほぼ不可)と参加しました。ホテル送迎の大きなバスにそれぞれ担当の案内係の方がいて、日本人が少ない中も、道中車内を和ませてくださり、会場でも気にかけてくださってとても安心できました。ショー会場でもごついパフォーマーの方々が、笑顔で誘導してくださり、雰囲気はとても良かったです。
席はど真ん中の最前列で、向かいにはもっとご高齢の母息子らしき白人ペアと4人だけで、お話もしやすく気楽に過ごせました。他の後方の席では若い白人グループが盛り上がっているところもあったので、体も小さい私たちにはステージも丸見えのロイヤルプランで良かったです。
着席してすぐ激しい雨に10分ほど見舞われ、テーブルに用意された雨合羽を着て避難し、席に戻るとすでにサーブされていたサラダや飲み物などびしょ濡れでした。メインのお皿は蓋で保護されなんとか食べられました。ショーの最初数曲の歌のみが終わると(本格的な踊りが始まる前に)、食事もまだ終わらないうちに下げに来られましたので、早く食べ終わるのが賢明と思いました。
メインの男性は、本当にお話が面白く、ステージにたくさん人を上げてはみんなをいじるのがとても上手で、そんじょそこらのお笑いの人など比較にならないほどでした。
特にお元気な中高年の日本人グループのお客さんのいじり方が絶妙で、若干日本人であることが恥ずかしく思えるような部分もありましたが、会場全体を笑いの渦に巻き込んでいました。
その一方で、家族や夫婦の愛情について感動的なお話もされ心温まる素敵なショーでした。
最後には、かっこいいパフォーマーのお兄さんたちや他のお客さんたちとみんなで手をつないで歌を歌い踊って全員参加といった感じで終わりました。
母もだいたい意味が分かってみんなと同じタイミングで笑っており、大変喜んでまた来たいと申しておりました。
また機会があれば是非参加したいと思います!
あのメインのお方のお名前がわかると嬉しいです!
Helpful driver(young man but forgot name..sorry). Mosquito repellent and walking stick. Thought about taking bus, but the last stop is a bit of a distance from trailhead. This shuttle expedites the process. Picked up and dropped off at Waikiki hotel. If you have limited time on the island I would definitely recommend this tour. The hike itself is not overly demanding in dry conditions. Wife and I are in 50's and in so-so condition. I thought this was easier than Diamond Head hike, which wasn't difficult either. Probably an entirely different story if wet and rainy. Get off the beach and experience another aspect of the island. Enjoyed it.
I have attended many Luaus. This was the best by far. The pre entertainment, the show, the food and the staff were fabulous. Will definitely go again. A must - attend event.
Had a great time!! We were lucky to have lots of whale sightings, one even came up close to the ship!!
My husband and I took our 3 kids and we were quite impressed with how quickly we spotted the whales (we even saw dolphins!). It's safe and a great experience, I would definitely recommend it for families with young children.
Parking is convenient. Check in is across from boat. Prepare for standing and maybe even a little sea sick lol! Don't forget to bring your binoculars!
Certain places say you cannot buy tickets anywhere but on the official Pearl Harbor website. Not true. These worked great. Still have to wait in line to exchange voucher for tickets. Get there early.
We are from Argentina. The tour was amazong and the driver very kind, he explains everithing and always arrived in time. Beautiful experience.
The whole trip was very pleasent enjoyed the food and staff were very helpful
In January, it was too cold for adults to swim in the ocean or pool, so I joined a hiking tour.
As we progressed, the guide explained about the plants and animals in the tropical rainforest, and we ended up seeing a waterfall. I had thought Hawaii was just about the beaches, but it was great to walk through such a tropical rainforest at a distance and difficulty level that even preschoolers could manage.
I highly recommend this tour for those who are tired of the beaches in Hawaii. It might be especially good for families with children, as it's also beneficial for their English education.
1月で海やプールに入るのに
大人には寒く、
することがなかったので
ハイキングに参加しました。
熱帯雨林の植物や動物のことを
ガイドが説明してくれながら
進み、最後は滝を見れました。
ハワイはただのビーチだけと思っていたのですが
このような熱帯雨林を
幼稚園児でも歩けるぐらいの距離と難易度で歩け
とてもよかったです。
ハワイのビーチに飽きた人には
是非おすすめのツアーです。
特に、子連れにはいいかもしれませんね。
お子様の英語の教育にもいいですし。
Our guide, Maki, was very kind and attentive. The roads in Hawaii are not very good, and combined with the uncomfortable bus ride, I experienced a bit of motion sickness. It would have been better if the bus windows were a little cleaner. At the Polynesian Cultural Center, there were many things to see and do, and we spent a very rich time there. It started to rain during our visit, but we were helped by receiving a free vinyl poncho. The behind-the-scenes tour included in the deluxe course is a must-see. The roast beef for dinner was delicious. It would have been even better if alcohol had been included.
ガイドのマキさん、とても親切で気の利く方でした。ハワイの道があまり良くないのと、バスの乗り心地が悪いのが相まって、少々車酔いしました。バスの窓がもう少し掃除して綺麗だと良かったです。ポリネシア文化センターでは見たりやったりが沢山で、かなり濃い時間を過ごしました。途中、雨が降ってきましたが、ビニールのポンチョを無料で頂けたので助かりました。デラックスコースに付いている、舞台裏の見学は必見です。夕食のローストビーフは美味でした。これでアルコールがOKならもっと良かったのですが。
Thank you and farewell!
Mahalo and Aloha oe!
I mentioned this before on the phone. This was fun, but was only able to do one activity. Unfortunately the ad misleads you into thinking you can do whatever activities, whenever. You are allowed to swim, snorkel, bike ride or hike in the morning. Then you can either surf(which you cant cause it will cost you more when you never did it, apparently you have to take a lesson before using their boards), kayak, or stand up paddleboard in the afternoon. It just was a disappointment to have an expectaion of what to get for my day, then not do it. In other words, two spereate locations for the morning and afternoon activities, so majority of your time is traveling. Which is fine, but also would of have a different opinion. Knowing what i know now, i probably would never choosen this activity.
I missed the bus to go to the afternoon location, needless to say i was given the wrong time by tourist, but honsestly by the time i got there, i was out of time. One thing that is odd is the memory game, being dropped off somwhere and being picked up elsewhere. However, the people that works at the snorkel rental place, especially that young kid, clueless to his surroundings. Knew who i was & i who else i was there with in regards of the other party on the tour bus & couldnt inform me of the other party making it back. So knowing the time i had to be picked up, this kid not being observant and missing the bus is all my fault, right? So thanks for that! I had to wait for the city bus to pick me up to find out where the tour bus was to get back on it.
All in all, i only did one activity and did a lot of sitting & waiting around. Snorkeling was fun, but was my excitement was short lived with the turmoil. I had fun snorkeling, and thats about it. Oh yeah, dont worry, ill take care of that bus fare!
We are sorry you got the pick up times mixed up and were forced to catch a city bus to catch up , therefore missing your second activity. Normally we have other drivers on the North Shore and could have expatiated things so sorry for that too.PLEASE GIVE US A FUTURE DATE TO COMP YOU THE TOUR SO WE CAN SHOW YOU WHAT ITS REALLY LIKE.
P.S; FOR SAFTEY REASONS SURFING IS THE ONLY ACTIVITY WHICH IF YOU HAVE NO PRIOR EXPERIENCE WE REQUIRE YOU DO A LESSON. Those with some prior experience may surf with our basic package pricing.
Aloha Justin
Since I attend a riding club, I found the horseback riding a bit lacking in terms of riding experience. Instead of riding along the beach, we rode steadily along the coastline. I thought 40 minutes would be short, but it actually turned out to be nearly an hour of enjoyment. The scenery was lovely and very much like Hawaii, making it a great experience.
I also got to enjoy the garlic shrimp from Macky's, which is difficult to reach on your own, and I was able to try Matsumoto Shave Ice! Shopping at the cute shops in Haleiwa was also fun, so this tour was quite fulfilling.
Moreover, I got to see a sea turtle!!! And I must say, the guide was quite a character (laughs). At first, I was a bit confused, but he created a fun atmosphere and was very knowledgeable about Hawaii. The vibe in the car during the transfers was friendly and cheerful. Since the travel time was long, the atmosphere was important. Looking back, I feel lucky to have had him as our guide.
This is a highly recommended tour where you can enjoy about half of what Hawaii has to offer! Thank you!
乗馬クラブに通ってるので、乗馬という意味では物足りないです。浜辺ではなく、海岸沿いをひたすら常足での騎乗でした。40分は短いかなと思ってましたが、実際は1時間近かく楽しめました。景色がハワイらしく素敵なのでいい体験になります。
自力で行くことが難しいマッキーズのガーリックシュリンプもいただくことが出来ましたし、マツモトシェイブアイスもトライ出来ました!(^^)!ハレイワの可愛いショップでショッピングも楽しめるので、このツアーはかなり充実しています。
それにウミガメにも逢えました!!!
そして何といっても、ガイドさんがけっこう強烈な方で(笑)最初は???と思いましたが、楽しい雰囲気を作って下さるハワイを熟知した方で、移動中の車内は和気あいあいとしていてました。移動時間が長いので、空気感も大事ですね。終わってみればこの方でラッキーだったと思いました。
こちらでハワイの半分位は楽しめちゃったお勧めのツアーです(^_-)-☆
ありがとうございます♪
We participated as a family.
We joined the jeep tour and the private beach.
The jeep tour had stunning views... and it was quite thrilling (laughs).
At the private beach, we had a very relaxing time, and there were plenty of activities like kayaking, table tennis, and volleyball, which made my elementary school son very satisfied.
The adults were able to enjoy some soothing time swaying in hammocks.
There was also a tour guide who spoke Japanese, so we could have a fun time without any worries.
We were blessed with good weather, and this became the best memory of our trip.
家族で参加しました。
ジ-プツア-とプライベ-トビ-チに参加
ジ-プツア-は景色が素晴らしかった・・・迫力も(笑)
又、プライベ-トビ-チではのんびりした感たっぷりあり
カヤックや卓球、バレ-等遊具も充実していて小学生の息子も大満足でした。
大人はハンモックに揺られ癒しの時間をゲットできました。
日本語も話せる添乗員さんもいて不安なく楽しい時間を過ごすことができました。
お天気にも恵まれ今回の旅行で一番の思い出になりました。
Unfortunately, we couldn't see any whales. While it's part of the luck of the draw, I wished there had been more entertaining activities to enjoy.
残念ながら、クジラは見ることができませんでした。これは時の運もあるのでしょうがないのですが、それ以外にもっと楽しませるエンターテイメントが欲しかった。
Thank you very much for participating in our cruise. We are very sorry that you were unable to see any whales this time. Please come back again to search for active whales on another occasion. All of our staff are looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回、クジラをご覧いただく事ができず、大変残念に思います。
またの機会にアクティブなクジラを探しにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
It was a very enjoyable time in a different space. I would like to participate again if I have the opportunity. Perhaps because there were many Japanese participants, there were a lot of performances of songs aimed at Japanese people.
異空間でとても楽しい時間でした。また、機会があれば参加したいと思います。
日本人の参加が多いためか、日本人向けの曲の演奏が多かった。
Thank you very much for joining our cruise this time.
We are very pleased that you counted down with us.
We hope this year will be a good one for you.
All of our staff is looking forward to your next visit.
Star of Honolulu
Reservations Department
この度は私共のクルーズにご参加頂き、誠に有難うございました。
私共とご一緒にカウントダウンをして頂けまして大変嬉しく思います。
お客様にとって良い年になりますように。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
This time, I participated with my parents and my husband, making a group of four. Even my parents, who usually complain a lot, were excited for their first countdown and had a great time.
We reserved a window seat with sparkling wine, and that was a great choice!
The food was also impressive, with a magnificent lobster and tender steak. I was very satisfied!
今回は両親と主人と4人での参加でした。文句の多い両親も、初めてのカウントダウンにテンション上がり、とても楽しんでくれました。
スパークリングを頼んでの、窓際席を予約しましたが、それが良かったです!
お料理も、立派なロブスターに柔らかいステーキ。大満足でした!
Thank you very much for joining our cruise. We are very pleased to hear that your parents also enjoyed it. Please do come back with everyone again. All of our staff are looking forward to welcoming you.
Star of Honolulu
Reservations Department
この度は私どものクルーズにご参加頂き、誠に有難うございました。
ご両親にもお楽しみいただけましたとの事で大変嬉しく思います。
是非また皆様でお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル
予約課
Our Veltra tour was a wonderful opportunity to learn more about the infamous attack on Pearl Harbor in 1941. A luxury bus picked my husband and I up on time and drove us to the Arizona Memorial. The seats were quite comfortable and the bus also had a restroom. Unfortunately, I can't remember our tour guide's name but I can tell you that he was very respectable, helpful and informative. As we approached the Arizona Memorial we were given pertinent information as to when the bus would depart, tips for getting the most out of our visit, where we could find food and beverages, restrooms, etc. We found the USS Arizona Memorial visit to be a very moving experience. It was interesting to see how chatty people were as we entered the theatre to view a short video of live footage of the Pearl Harbor attack. Once the video started there was complete silence. It was a solemn experience for all and we continued on a shuttle boat to witness the sunken battleship still leaking oil to this day and the occasional air bubbles that surfaced. We would highly recommend it for all, young and old. On the down side, neither of us thought the city tour was very exciting.
Every year, I spend New Year's in Hawaii. This year, I decided to spend it on the Star of Honolulu and made a reservation. I chose the most luxurious plan, but when I got there, they packed in too many guests. The view from the front of the second deck was nice, but the amount of food served after 10 PM was overwhelming, and the meat was cold. The service was good, but I could hear the conversations of the people next to me.
The live jazz was great, but the neighboring room on the second deck seemed more casual with its food and had a hula show, which looked like more fun.
About 20 minutes before the countdown, we were guided to a spot where we could see the fireworks easily, but just before it started, there was an announcement in Japanese saying that the view was better from the opposite side. Everyone suddenly started moving to the other side, and when I asked the staff, they said it could be seen from both sides. Since the foreign guests didn't understand the announcement, many stayed put, and in the end, those who didn't move had a great view of the fireworks around Waikiki River and the Rum Fire area.
On the way back, we gathered again for the bus. We waited for about 20 minutes and finally headed home. I feel like it would have been better to watch from Kaka'ako Park.
毎年ハワイで年越ししています。今年はスターオブホノルルで過ごすことにして予約しました。
一番豪華なプランにして、いざ行ってみたら、客を詰め込みすぎ。二階の船の先端で、景色は良いけど食事は22時過ぎから食べきれない量、しかも冷めてるお肉とか。サービスは良いです。席は隣の会話まる聞こえ。
ライブジャズは良かったけど、二階の隣の部屋はリーズナブルな所なのか料理も少しカジュアルで、フラショーなどがあり、そちらの方が楽しそうでした。
カウントダウンの20分前に案内されて花火が見えやすい所を陣取っていたら、直前に日本語で反対から見えます、とアナウンス。一斉に皆反対に行きだし、スタッフに聞いたら反対からも見えますと。外国の方はアナウンスがわからないのでそのままだったりして、結局は移動しない方がワイキキ川、ラムファイヤーのあたりの花火がよく見えました。
帰りはまたバスに集合。20分くらい待ち、ようやく帰路につきました。
カカアコパークから見た方がよかったな、という気がします。
Thank you very much for participating in our cruise.
We also appreciate you sharing the beautiful photos of the fireworks.
We are very sorry to hear that you did not enjoy it to the fullest.
We will translate your comments into English and forward them to the responsible manager to help improve future cruises.
Thank you for your valuable feedback.
We wish you a wonderful 2016!
Star of Honolulu
Reservations Department
この度は私どものクルーズにご参加頂き、誠に有難うございました。
綺麗な花火のお写真の掲載も有難うございます。
十分にお楽しみ頂けなかった事、大変残念に思います。
頂きましたコメントは英語訳の上、担当のマネージャーに転送させて頂き、今後のクルーズ改善に役立たせて頂きます。
貴重なご意見有難うございました。
お客様にとりまして素敵に2016年になりますように!
スターオブホノルル
予約課
We very much wanted to see Pearl Harbor and experience the memories of so many fallen Americans. The respect and are we feel towards those sacrifices was immense. We wouldn't have missed paying our respects to them at Pearl Harbor Memorial. We pre-purchased our tickets and everything went smoothly.
The guides from E Noa Tours do a great job providing guests with a good mixture of history, cultural background, and humor. The tour was good, although we felt like we had too much time to kill on land before the boat ride to the USS Arizona Memorial. We also felt like we didn't have enough time at the USS Missouri. Overall, the highlights tour was good and participants definitely get a well-rounded understanding of the history behind the events leading up to December 7, 1941.
E Noa Tours wishes you and your a very Happy New Year! We are so glad you enjoyed your tour highlighting Pearl Harbor.
Please think of us the next time you are on O'ahu!
The E Noa Team
The hike was one of the highlights of my trip. I loved the river crossings even though the river made all of my clothes really wet and went up to my chest, since I am only 4'11". Keola taught us many Hawaiian words including freshwater, wai, saltwater, Kai, and Life, Keola. He was very knowledgable about the history of the island and the Kamehameha family. The best part was probably talking with our fellow hikers and the small lake where we ate lunch. We will definitely do one of the other tours as well.
- Ken M.
This was my sixth dinner cruise out of Waikiki I will have to say that this was exceptional and far exceeded my expectations the staff was wonderful our waiter was just absolutely amazing she did a great job and the food was very good service went well entertainment was nice and all in all it was a beautiful cruise
Lanai ensured we had a Wonderful day. Great itinerary, local food and we came away with a deeper understanding of the islands, its people and culture.
No time to enjoy or view activities. We felt very rushed. "Gold Package" got us a deli sandwich, which we had to leave the tour for, adding to the time rush. I had taken this tour with a different company several years ago, and had a totally different experience (for the better). Bus drive thru town was pleasant and informative. Driver was knowledgeable.
A couple of more hours could have made all the difference...
Simply wonderful. You travel around Oahu, visiting many beaches and points of attraction, like the Budist temple, Kualua Ranch, Dole Plantation and much more. The tour guide was excelent, I give him the highest calification.
Last year, I went to Haleiwa, but I didn't have enough time to explore, so I decided to use this service this time. The free exploration time was 200 minutes, which coincided perfectly with lunchtime, so I was able to enjoy the shrimp that the driver recommended, which I had been curious about. Unfortunately, I didn't get to see any turtles, but since it's nature, that's understandable. Despite having a somewhat rude customer, the driver handled everything professionally. Thank you very much.
I recommend this for those who want to take their time exploring Haleiwa! Next time, I would like to try horseback riding.
昨年ハレイワへ行きましたが、十分に散策時間がとれなかったため今回こちらを利用しました。自由散策時間が200分で、ちょうどお昼時間にかかっているので、ドライバーさんもおすすめだった、気になっていたシュリンプもがっつり食べることができて良かったです。残念ながら亀には会えませんでしたが、自然相手ですから、それもしょうがないですね。ちょっとルードなお客さんがいたにもかかわらず、ドライバーさん、プロな対応でした。ありがとうございました。
ハレイワをゆっくり回りたい方、おすすめです!
今度は乗馬もしてみたいな。
Being a Huge Hawaii Five O fan (all the way back to the original) this was definitely a tour I enjoyed! Amy and Zoom are very knowledgable and were able to show us parts of the island we would not have gone to see on our own. The kids were into it as well. We were shown clips of the show, they were "I remember that," therefore they really liked being able to relate to what we were seeing. McGarrets house was amazing and the current owners were so welcoming. It was awesome to have such a Hawaiian welcome.
Using the Passport is a great way to visit all four areas at your own pace. Spend an entire day taking your time to truly appreciate each site without a tour company rushing you along to "stay on schedule "! The audio tour is included so you will learn everything that a tour guide can tell you. Simply rent a car, take a cab or take The Bus to get there and enjoy your day. You should plan on being there early as the center gets extremely busier as the day goes along.