Oahu
My stay at the Kahala Hotel was an early start with a 5 AM pickup, but it turned out to be a truly wonderful memory. The guide, Takao, provided a very clear and persuasive tour, which added a great "flavor" to the experience. As a snorkeling beginner in my fifties, I initially struggled to keep up with everyone in search of dolphins, but the support from the staff was very reassuring. Eventually, I got the hang of it and was able to meet the dolphins and sea turtles, which felt amazing. If I get the chance to go to Hawaii again, I definitely want to participate in this tour.
カハラホテル滞在であり、5時ピックアップと早起きでしたが、大変素晴らしい思い出となりました。ガイドのTAKAOさんの大変わかりやすく説得力のあるガイドもツアーのよき「味付け」となっていました。シュノーケリング初心者のアラフィフであり、最初はなかなか慣れずにイルカを求めてあっちこっちに皆さんについていくのが大変でしたが、スタッフのサポートもあり、大変心強かったです。そのうちに慣れてきてイルカさんやウミガメさんにも無事合えて、大変気持ちよかったです。またハワイに行けたら、必ず参加したいと思います。
Aloha!!
Thank you for participating in the tour.
We are very happy that it became a wonderful memory during your stay in Hawaii. Thank you.
Many participants have concerns about swimming, but strangely, when they meet the dolphins, many experience the amazing ability to swim.
They have many such mysterious powers.
Please come back to visit us again when you come to Hawaii.
We look forward to seeing you from the bottom of our hearts.
Mahalo!!
Aloha!!
この度はツアーへのご参加ありがとうございました。
ハワイ滞在中の良い思い出になり私たちも大変嬉しく思います。ありがとうございます。
泳ぎに不安がある方もたくさん参加されますが不思議とイルカに会うと泳げるようになる不思議なことがたくさん起きています。
彼らにはそのような不思議な力がたくさんあります。
また、ハワイにお越しの際はぜひまた遊びにいらしてください。
心よりお待ちしております。
Mahalo!!
Dissatisfaction points → You have to carry the thrill ride float up the stairs yourself. The restrooms and changing rooms are in the same location. Even though there are many food order windows, only about two are open, creating long lines. The all-you-can-eat plan has a very short operating time, only from 12:00 to 13:00. I thought the attractions themselves were somewhat interesting (the kids said they enjoyed it too), but I felt that there’s no need to take a bus for over an hour from Waikiki for the aforementioned reasons next time.
不満点→絶叫系のフロートを自ら抱えて階段を上がらなければならない。トイレと更衣室が同じところにある。食べ物注文窓口がいっぱいあるのに2か所くらいしか空いておらず長蛇の列が出来る。食べ放題プランでも窓口が12時から13時までのみの営業と営業時間が短すぎる。アトラクション自体はまあまま面白かったと思う(子供も面白かったといっている)が、前述のような点をわざわざワイキキから1時間以上もバスに揺られていく必要性は次からはないな、と思いました。
I participated in a tour that started at 11:00. I received a call about the pickup 30 minutes before, which left a good impression. They arrived on time, and we were able to depart. After setting sail on the boat, we searched for dolphins, but there weren't large groups, and those who saw them had very little time, which was disappointing. Since I didn't see any dolphins, I received a coupon for 50% off for my next visit on the way back. My family also enjoyed it, so I would like to participate again when I come to Hawaii next time.
11時開始のツアーに参加しました。
お迎え30分前にホテルにお迎え予定の電話があり好印象。
時刻通り迎えがあり、出発出来ました。
船で出船後、イルカを捜しましたが大きな群れは無く、見れた人、時間も少しで残念でした。
イルカが見れなかったので帰りに次回50%offで使用できるクーポンをもらいました。
家族にも好評でしたので、次回ハワイへ来たらまた参加したいと思いました。
I participated to enjoy the last day in Hawaii with attractions like the water slide. The coin lockers are expensive, costing $13 for medium and $18 for large. On the Ohana Highway, my 11-year-old almost got thrown off the float and was quite scared. The Kapolei Cooler was supposed to be a lazy river, but there was no current, so we had to paddle ourselves, and there were a lot of floating objects, so we stopped after one round. The Hawaiian Waters Wave Pool was somewhat decent. Waikiki Beach might have been better.
ウォータースライダーなどハワイ最終日を楽しむため参加しました。
コインロッカーはMが13$,Lが18$で高い。
オハナ・ハイウェーで11歳のうちの子は浮き輪から放り出されそうになり、ビビってました。
カポレイ・クーラーは流れるプールのはずであるが、流れが無く自分で漕がないといけない状態であり、浮遊物も多く1周でやめました。
ハワイアン・ウォーターズ・ウェーブ・プールがまあまあ良かったかな。
ワイキキビーチの方が良かったかも知れません。
There are many wild dolphins closely, that's really amazing. However, if there is less people on the cruis that would be better. Overall, it is nice activity.
What an amazing pod of dolphins swimming beneath us! They are quite fast, but on this day, there were so many dolphins (^ -^) v It was truly moving ٩(^‿^)۶ Thanks to the captain's arrangements, we were able to see them again. This time, there was a baby dolphin! The baby was so excited and showed us lots of spins. Additionally, we were treated to the captain's ukulele and singing, which we rarely get to hear. It was so moving that I almost cried *\(^o^)/* Thank you to all the crew members *\(^o^)/*
すご〜いイルカの群れです私達の下を泳いでいきまーす。けっこう、速いけどこの日はイルカの数がたくさーん(^-^)v感動です٩(^‿^)۶キャプテンのはからいで、再び群の前に。今度は赤ちゃんがいました〜〜(^^)赤ちゃんは興奮してたくさんスピンを私達に見せてくれました。さらに、滅多に聞けないキャプテンのウクレレと歌。涙が出そうなくらいの感動です*\(^o^)/*クルーの皆さんありがとう*\(^o^)/*
Aloha!! Gon no Tasuke-sama
Thank you for participating in the Dolphin University Tour. We are all very happy that you were able to experience something that is hard to come by in Japan. When you visit the Big Island, we also have tours such as the Manta Tour, so we look forward to seeing you again.
Mahalo!! Dolphin Office Yu
Aloha!! ゴンの助け様
この度はイルカ大学ツアーにご参加頂き、ありがとうございます。
日本では中々経験出来ない体験をして頂けて、スタッフ一同嬉しい限りです。
ハワイ島にお越しの際はマンタツアーなどのツアーもございますので、またのお越しをお待ちしております。
Mahalo!!
イルカオフィス Yu
My first time at Wet 'n Wild.
I had reserved a cabana in advance, and I was worried about whether I could actually get it, but I was definitely able to borrow it.
Having a cabana was great because drinks and fruit were served, and it provided a relaxing base!
I also enjoyed the attractions.
初めてのウェット&ワイルド。
カバナを事前予約 していたのですが、借りられるか不安でしたが、、確実に借りる事が出来ました。
カバナがあると飲み物や果物がサービスされ、落ち着ける拠点が出来て良かったです!
アトラクションも楽しめました。
I'm a returning visitor after three years, and it's enjoyable because there aren't as many strict rules like in Japan. My family and I can have fun doing various activities, like filming videos while riding the slides.
3年振りのリピーターですが、日本のように細かい決まり事が無くて楽です。家族でスライダーに乗りながら動画撮影など色々楽しめます。
The pool is filled with thrilling water slides, not suitable for small children or the elderly. However, kids in elementary school and above will absolutely love it. My children, who are in elementary and middle school, were thrilled and said they want to come back again! If you take the shuttle bus, you can line up right at the entrance, but if you go on your own, it costs $8 for parking, and then you have to wait in line to exchange tickets before entering. The park closes at 3:30 PM, but around 2:30 PM, when the bus passengers start getting ready to leave, it becomes much less crowded, and we could enjoy the slides to our heart's content.
The BBQ lunch was a buffet with hot dogs and salads, but it wasn't an actual BBQ. The variety wasn't extensive, and it wasn't particularly delicious, so I feel like we could skip it next time. However, if you don't get the BBQ lunch, you'll have to stand in a long line at the food counter, which is a bit of a dilemma.
絶叫系スライダーばかりのプール。小さな子供とお年寄り向きではありません。でも小学生以上なら大喜びです。小学生と中学生のうちの子たちは大喜びで、もう一回来たい!と言っていました。送迎バス付きだとすぐに入場門に並べるのに対し、自分たちで行くと、駐車場8ドルかかり、更にチケット交換に並んでから入場門。でも、3時半にクローズですが、バスの人達が一斉に帰り支度を始める2時半ごろから一気にすいて、スライダーやりたい放題でした。
BBQランチは、ホットドッグやサラダが並んでいるビュッフェ形式で、BBQするわけではありませんでした。種類が多いわけでもなく、すごくおいしいわけでもなく、次回はつけなくてもいいな…という感じです。ただ、BBQランチをつけないとフードカウンターで長蛇の列にならばなければならず、悩ましい所です。
There were still few visitors, so there was no waiting time, and I was able to enjoy various attractions and slides, which made me very satisfied. There are many attractions available that can be enjoyed by people of all ages.
まだ、入場者が少なく待ち時間もなく色々なアトラクションスライダーを利用でき満足できました。アトラクションも数多く用意されており老若男女楽しめます。
It's enjoyable for both children and adults. Anyway, it was not crowded. Maybe it was just a good day to visit, but we could try the popular slides multiple times without much waiting. It feels like a nice large pool in the countryside (though some facilities are a bit aging). It's about a 40-minute drive from Honolulu. The food mainly consists of hamburgers, but the taste is okay. The kids were very happy. If I had to say something, it's not as spacious as I expected. Initially, I thought that the playtime from 10:30 to 15:00 might be short, but I think it's just the right amount of time. Towards the end, the adults did get a bit bored at times. Overall, it's good.
子供から大人まで楽しめますね。
とにかく空いてる。行った日が良かったのか、人気のスライダーも大して並ばずに何度も挑戦。
いい感じの田舎の大型プールって感じでしょうか?(設備が若干、老朽化気味)
ホノルルからも40分程度。食事もハンバーガー中心ですが味もOK。
子供達が大喜びでした。
しいて言うと、思った以上に広くない。当初は10:30~15:00までだと遊ぶ時間が短いかな?と思っていたが、ちょうど良い時間だと思います。
大人は最後の方は若干飽きる場面もありましたね。
全体ではgoodです。
We participated as a family of four. The weather was great. From the bus ride, the staff provided detailed explanations about life jackets and safety points for the sea, which gave us a sense of security. As soon as we arrived at the port, we boarded a two-story boat. It had a restroom and was a splendid vessel. The fins and equipment were relatively new and clean. The captain took us to the right spot, and with the encouragement of the staff, we jumped into the sea. Unfortunately, during the first jump, the dolphins swam away in the distance, but on the second try, we encountered a wonderful pod and swam so close to the dolphins that it felt like we could reach out and touch them, losing track of time in the moment. We also danced hula together and during snorkeling time, we even saw turtles. It was a day of great satisfaction.
家族4人で参加しました。お天気は良好。行きのバスからスタッフの方が、ライフジャケットや海での注意点を細かく説明して下さり、安心感がありました。港に着いてすぐに2階建てのボートに乗りました。トイレもあり、立派な船でした。フィンや道具は新しめで綺麗でした。船長さんがここというポイントに連れて行って下さり、スタッフの方々の掛け声で海に飛び込みます。初めの一回は残念ながらイルカは遠くに泳いで行ってしまいましたが、2回目にすばらしい群れに会えて、イルカと手が届きそうな近さで泳ぎ時間を忘れるひと時でした。
フラダンスをみんなで踊ったり、シュノーケリングタイムには亀にも会えました。大満足の一日でした。
Aloha!! Dolphin Enthusiast,
Thank you for participating in the Dolphin University Tour. We are thrilled that you were able to experience something that is hard to come by in Japan. When you visit the Big Island again, we also have manta tours available, so we look forward to your next visit.
Mahalo!!
Dolphin Office
Aloha!! イルカに感動様
この度はイルカ大学ツアーにご参加頂き、ありがとうございます。
日本では中々できない経験を体験して頂け、スタッフ一同嬉しい限りです。
ハワイ島にお越しの際はマンタツアーなどもございますので、またのお越しをお待ちしております。
Mahalo!!
イルカオフィス
Our experience from start to finish was exceptional! The shuttle ride started with a wonderful ride from Emanual- she was friendly and conversational, making our time feel like it was spent with a friend. She was knowledgeable about the Island and told us interesting things. She suggested we rent a car and we did- the next day! Thanks Em so worth it! On the boat Em and Captain Jenna were wonderful. Our teenager got a little sick but they didn't give up on her, with their words of encouragement and support we set sail. Our 8 year old was afraid and because of you two ladies she got in and snorkeled with an 80year old turltle. Words can express that magic of that experience! We are eagerly anticipating the pictures photographer Paul took. Your attention to detail and obvious dedication to your craft is remarkable. Thank you team dolphin excursion for loving what you do and sharing that with my family. Mahalo!
Mahalo Danielle for your kind words and taking the time to share. I will alert Capt. Jenna, Emanuelle, and Paul to your review so they may fill their soul with candy. We hope to see you again! Lisa, Operations Manager for Dolphin Excursions Hawaii.
We rented a car during our trip and stayed at the Kahala Hotel, which was not included in the shuttle service, so we went on our own. The parking fee was $8, and we could pay by card. For entry, the VELTRA guide only mentioned meeting at the entrance, but it was smooth when we presented the voucher at the counter. There was a baggage check at the entrance, and it seems that food other than fruits is not allowed.
Inside, there were multiple slides, and it was compact and easy to navigate. However, since the operating hours were until 3:30 PM on that day, there were some attractions we couldn't do. I think it's a great place for families with small children. However, the food counter gets really crowded.
旅行期間中レンタカーを借りていたのと、カハラホテルに滞在していて送迎対象外だったので自分達で行きました。駐車場は$8。カードで払えました。入場は、VELTRAの案内では入口集合としか記載なく、窓口にバウチャーを提示したら、スムーズでした。入口では手荷物検査があり、フルーツ以外の食べ物は取上げの様です。
中はスライダーがいくつもあり、コンパクトでまわりやすかったです。ただ、営業時間が15:30迄の日だったので、できないアトラクションもありました。
小さな子供連れには良いところだと思います。
ただ、フードカウンターはめっちゃ混みます。
I was able to relax on the bus both ways, and the entry was smooth, allowing me to enjoy without any waste. I would like to go again next time.
行き帰りともバスでノンビリできましたし、スムーズに入場もできて、むだなく楽しめました。また今度も行きたいです。
I found the hotel pool a bit lacking, so I decided to check this one out, and I was very satisfied. My child is small, so we couldn't use the water slides, but it looked like a lot of fun and was really crowded. I definitely plan to try it next time. The wave pool was quite intense; even adults could easily find themselves in trouble if they weren't careful. We rented a cabana, and although it was pricey, it provided a place to store our belongings and relax comfortably. However, the rental float that came with it was quickly used by others, so you need to be cautious about that.
ホテルのプールでは物足りなかったので行って見ましたが、大満足です。子供が小さくウォータースライダー系は出来ませんでしたが、とても楽しそうですごく混んでました。次行った時は絶対やろうと思います。波の出るプールは油断すると大人でも溺れそうなくらいでした。カバナを借りたのですが、値段は高いものの荷物置き場や座る場所が確保出来たので十分にリラックス出来ました。付いてきたレンタルの浮き輪がすぐ他の人に使われたので、注意が必要です。
I was worried if it would be okay since the kids are small, but the staff were all kind, and it seems the kids enjoyed themselves. It was also great that we could experience snorkeling and sea kayaking at spots where we could see not only dolphins but also fish and turtles. Everyone in my family saw the dolphins except for me σ(^_^;) I saw a lot of dorsal fins from a large group of dolphins σ(^_^;)
子供達が小さいので大丈夫かなぁ〜、、と心配でしたがスタッフの皆さんも親切で子供達も楽しめた様です。イルカを見るだけでなく魚や亀が見えるスポットでもシュノーケリングやシーカヤックなどの体験が出来たのもとても良かったです。 イルカは私以外の家族は全員見ましたσ(^_^;) 私はイルカの大群の背ビレを沢山見ましたσ(^_^;)
Aloha!! Hidepapa,
Thank you for participating in the Dolphin University tour. We are all very happy that you were able to experience something that is hard to come by in Japan. We hope it will remain a wonderful memory of Hawaii for your child.
There are also manta tours available on the Big Island, so we look forward to welcoming you again when you come back to Hawaii.
Mahalo!!
Dolphin Office
Aloha!! ヒデパパ様
この度はイルカ大学のツアーにご参加頂き、ありがとうございます。
日本では中々経験できない体験をして頂け、スタッフ一同嬉しい限りです。
お子様にとってもハワイの素敵な思い出として、ずっと残って頂けたら嬉しいなー(o^^o)
ハワイ島にはマンタツアーなどもございますので、またハワイにお越しの際は是非お待ちしております。
Mahalo!!
イルカオフィス
This tour was awesome! We had plenty of time to do the waterfall hike and swim in the morning, then a relaxing lunch hour, then AMAZING surfing lessons with Uncle Bryan's very capable instructors. Honestly one of the best experiences of my life!
We participated as a family of four. I had read in other people's experiences that the air conditioning on the bus was quite strong, so I brought a jacket. On the way there, many people were wearing their own towels. On the way back, perhaps because we were sitting in the front row, we didn't feel the cold air conditioning, but I didn't see the back seats, so I'm not sure how others managed.
As for the lockers, we didn't use them. We left our change of clothes nearby and kept our valuables in a waterproof case that we bought at ABC Store, which held our credit cards and iPhone.
My youngest child is six years old, and they went on almost all the attractions. They said the attraction shaped like a red trumpet was scary.
We had so much fun that we didn't even have lunch, and we only drank a little of the water we were allowed to bring. We played the whole time and were very satisfied. We want to go again!
家族4人で参加しました。他の方の体験談で行き帰りのバスの冷房がキツいと見ていたので上着を持って行きました、行きは持参のバスタオルを羽織っている方が多かったです、帰りは我々は一番前の席に座っていた為か冷房のキツさは感じず、後ろの席は見ていないので他の方々はどうされていたか分かりません。
ロッカーについては我々は使いませんでした。その辺に着替えの荷物は置いて、貴重品はABCstoreで買った首から下げる防水のビニールケースにクレジットカードとiphoneを入れていました。
下の子供が6歳ですが、ほぼ全てのアトラクション行きました、赤いラッパのような形のアトラクションは怖かったと言っていましたが。
楽しくて楽しくて昼食も摂らず、唯一持参OKだった水を少し飲んだ程度でずっと遊びました、大満足でした。また行きたいです。
I could only see a little because a shark was nearby. The staff were all cheerful and it was lively. It was nice to have a leisurely morning.
サメが近くに来てるという事で少ししか見れませんでした。スタッフの方は皆さん明るくて盛り上がりました。朝がゆっくりなので良かったです。
There are some things that can't be helped since it's nature, but I was able to encounter dolphins, although I only saw their dorsal fins. I couldn't see them swimming around in the water. I got my hopes up because the experience photos showed Masala donuts. We departed early in the morning without having time for a satisfying meal before boarding. There were no drinks or snacks during the ride, and we finally got a light meal around 11 o'clock, which included hamburgers, drinks, and snacks. Maybe I was expecting too much from the dolphins and the food.
自然が相手なので仕方ないところもあるけど、イルカと遭遇出来たけど、イルカの背びれは見えただけ。海の中を泳ぎ回るところまでは見ることが出来なかった。体験談の写真ではマサラダドーナツが映ったりしていたので期待しちゃいました。早朝出発で満足な食事をとる時間もないままに乗船。
乗船中のドリンクやスナックはなく、11時頃の軽食でやっとハンバーガーとドリンク、スナックが出された。イルカやフードに期待しすぎちゃったかな。
Aloha!! Monkeychi,
Thank you for participating in the Dolphin University tour. We have discontinued the malasada since many guests felt unwell after eating it last year. The condition of the dolphins varies greatly from day to day, so we hope you will join us again to see them joyfully swimming in the ocean.
All of our staff are looking forward to your next visit.
Mahalo!!
Dolphin Office
Aloha!! もんきち様
この度はイルカ大学のツアーにご参加頂き、ありがとうございました。
マラサダは食後酔われてしまうお客様が多かったため、昨年より廃止しております。
イルカ先生のコンディションも日によって全然違いますので、是非またご参加して頂き海の中を楽しそうに泳ぎ回る姿を見て頂きたいです。
またのお越しをスタッフ一同心待ちにしております。
Mahalo!!
イルカオフィス
I had a great time.
It felt a bit short, but the whole family enjoyed it.
We bought lunch at a local fast food restaurant, but even though there wasn't much of a line, it took a while. It seems like it's better to buy a little earlier.
すごく楽しかったです。
少し時間が短く感じましたが、家族全員で楽しめました。
昼食は現地のファストフード店で買いましたが、あまり並んでないのに、時間がかかりました。少し早めに買った方が良いみたいです。
On Sunday, since I only set it up, I could only ride one attraction, and the time was short, so it might be safer to plan for a weekday...
日曜日に、設定したので、アトラクション1つしか乗れず、時間も短いので、平日に予定した方が無難かも、、、
There is no place as fun as this in Japan. It was absolutely amazing. The Tornado was especially interesting. However, the air conditioning on the bus was too strong, which was unfortunate for the women.
こんな楽しいところは日本にはありません。もう最高でした。特にトルネードはおもしろかった。ただし、行きのバスは冷房が効きすぎで女性にはかわいそうでした。
My elementary school-aged son had a great time. Since it's a popular theme park, it can't be helped, but the wait times in direct sunlight were quite long. We gave up on having lunch and decided to slide down as many slides as possible. The bus instructions for going and returning were very clear and reassuring.
小学生高学年の男子の我が子は大変楽しんでました。
人気のテーマパークなので仕方ありませんが、直射日光の下で並んで待っている時間が結構長かったです。お昼ご飯を食べるのは諦めて、一つでも多くのスライダーを滑ることにしました。行きと帰りのバスの案内はとても分かりやすく安心でした。
This was my second visit. Last time, since it was New Year's, there were times when some attractions were open and others were not, which made it inefficient and I remember waiting a lot. This time, I think there were more people than during New Year's, but everything was open, so I was able to enjoy it without waiting too much.
Attractions that could only be done in pairs last time are now available for individuals, which made waiting for the pair floaties take some time. I would like to see more pair floaties available.
I thought the operating hours from 10:30 AM to 4:30 PM were a bit short, but I was able to go around efficiently, so I had plenty of fun. My child really loves this place. I hope we can come again!
二度目の来園です。
前回はお正月だったので、一部のアトラクションがやっている時間とやっていない時間があり、効率が悪く、待たされた記憶がありました。
今回は、人はお正月よりも多かったと思いますが、全てやっていたので、それほど並ぶ事もなく満喫できました。
前回はペアでしか出来なかったアトラクションが一人でも出来るようになっていて、ペアの浮き輪を待つのに時間がかかりました。
もうちょっとペア用の浮き輪を増やして欲しいです。
営業時間は10時30分~16時30分で短いかな?と思いましたが、効率良く回れたので充分楽しめました。
うちの子は、かなりお気に入りの場所です。
また、来れたら良いな~と思います。
My first experience at Wet 'n' Wild. Since I had a small child and elderly people with me, I arranged for a cabana. The confirmation email was a day late, but I was relieved to have secured it. On the day of the visit, we were given wristbands color-coded by plan before boarding the bus, but there was a mishap where I was mistakenly given the color for a different group's basic plan. However, that was quickly corrected. After getting off the bus, I exchanged the printed confirmation email for entry tickets with the staff, but this turned out to be a mistake. Once inside, I started looking for "where is the cabana I reserved?" but I had no idea where to find it. When I asked the local staff by giving my name, they just shook their heads and said "NO." I should have confirmed with the Japanese staff on the bus before entering, but it was too late, and I was very flustered. While I was trying to explain to the reception staff, a female staff member who spoke Japanese came to help and checked the situation. After a short wait, the response I received was, "We apologize. We indeed reserved it under your name, but due to a mistake on our part, we reserved the wrong date. Since this is our error, I will email Veltra today to explain, and we will refund the cabana fee." When I asked, "Is there anywhere I can rest in the shade?" she very politely replied, "I will take responsibility and find a place for you." After a while, they provided apology gifts for everyone and secured a spot with chairs, although it was a bit far away. It was disappointing that I couldn't use the reserved cabana, but the response from the female staff was very pleasant, and I was able to enjoy my time without feeling upset. After returning home, I also received a polite email from Veltra. While this might be uncommon in Japan, such things may not be rare in America (Hawaii). I recommend everyone check the options before entering.
初めてのウエットアンドワイルド。小さな子供と年配者がいることもありカバナ付きを手配。予約確定のメールは予定より1日遅れでしたが何とか確保できて安心していました。当日、プランごとに色分けされたリストバンドをバス乗車の前につけられるのですが、間違って違うグループのベーシックプランの色をつけられたりとハプニングはありましたが、それはすぐに訂正して頂きました。バス降車後、スタッフの方に予約確定のメールをプリントアウトしたものと引き換え入場券を頂きましたが、これが失敗でした。入場してから「さて予約したカバナはどこ?」と探しましたが全くわからず、現地のスタッフに名前を言って聞いても「NO」と首を振るばかり。バスの日本人?スタッフに確認してから入場すればよかったのですが、時すでに遅しで大変焦りました。受付スタッフに何とか説明していると、日本語ができる女性スタッフが来てくれ、状況を確認してくれました。少し待たされた後、返ってきた答えは「申し訳ありません。確かにお客様のお名前で予約頂きましたが、こちらのスタッフのミスで日にちを間違えて確保してしまいました。今回はこちらのミスですので今日私からベルトラにメールで説明し、カバナ代金は返金させて頂きます。」とのこと。「どこか日陰で休めるところはありませんか?」と聞くと「私が責任をもって探して参ります」と大変丁重に謝って下さいました。そして暫くしてお詫びのグッズを人数分と、少し離れた場所ではありましたがチェアーのある場所を確保して頂きました。予約していたカバナが利用できなかったのは残念でしたが、女性スタッフの方の対応が大変気持ちよく、イヤな気分になることなく楽しめました。帰国後、ベルトラからも丁重なメールを頂きました。日本ではありえませんが、このようなことはアメリカ(ハワイ)では珍しくないのかもしれません。皆さんも入場する前にオプションの確認をされることをお勧めします。
Thank you very much for participating in the tour.
However, we sincerely apologize for the significant inconvenience caused at the site due to the cabana that was supposed to be secured as confirmed by the tour operator not being available.
As mentioned in a separate email, we have taken this matter seriously and have issued a strict warning to the local tour operator to prevent a recurrence. Moving forward, we will ensure that multiple confirmations are made by the tour operator to guarantee that your reservations are properly arranged.
We take your feedback to heart and, together with the tour operator, will strive to further improve our services. Thank you very much for your valuable feedback amidst your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございます。
しかしながら、催行会社より予約確定とご案内していたカバナが確保できていなかったため、現地にて多大なご迷惑をおかけし誠に申し訳ございませんでした。
別途メールでもご連絡させていただきましたが、今回の件につきましては再発防止に努めるべく、現地催行会社に厳重に注意させていただきました。今後はお客様のご予約がきちんと手配されるよう催行会社にて複数の目で確認したうえ、予約の手配を完了させていただきます。
お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
The cheerful guide, who was a second-generation Japanese-American captain, mostly had foreign guests, but afterwards, he kindly interpreted for the Japanese customers, making it easy to understand. The boat was a yacht type, allowing us to fully enjoy the resort atmosphere. After seeing dolphins, I was delighted to spot sea turtles swimming at a depth of about 10 meters during snorkeling. There was not enough time during lunchtime, so a lot of food was left over, which felt wasteful. It's better to start eating right after snorkeling. I was shocked to find that other coupons offered the same tour at a lower price than what I had booked, but the tour itself was very good, so I highly recommend it!
日系2世の船長さんの陽気なガイドで、お客さんはほとんど外国人の方でしたが、そのあと日本人客向けに丁寧に通訳してくださり、よくわかりました。
船もヨットタイプでリゾート気分満喫。
イルカを見たあと、シュノーケリング場所では水深10メートル程のところに海亀も泳いでいるのが見えて嬉しかったです。
ランチタイムは時間が少ないので沢山食べ物が余ってしまって勿体なかったです。シュノーケリングが終わったらすぐに食べはじめたほうがいいです。
他のクーポンで同じ内容のツアーが自分が予約したものより安くなっててショックを受けましたが、ツアー自体はとても良かったのでお勧めです❗
The day before, I made a reservation at VELTRA in Hawaii, and the staff's response was very good. Also, during the Obon holiday, I visited with my second-year middle school son, and it was great to have some long-awaited parent-child communication.
前日、ハワイのVELTRAにて予約しましたが、スタッフの対応が大変良かったです。また、お盆中に中学二年生の息子と来店いたしましが、久しぶりの親子のコミニケーションがとれて最高でした。
The crew was kind and cheerful while working, which made for a pleasant experience. I was able to see a dolphin for a little while, and I also saw a sea turtle. It was tough because the snorkeling mask didn't fit well, and seawater kept getting in. That didn't happen during a different activity the day before. Also, no one received an eco bag.
クルーが優しく楽しげに仕事をしていて
気持ちよく楽しめました。
イルカは少しだけ見れたし、海亀も見れ
ました。
シュノーケリングのマスクが合わないのか
海水が入ってきてしんどかった。
前日の別のアクティビティではそんなこと
がなかったのに。
あと、誰もエコbagもらえませんでした。