Reviewed by: 匿名希望
The boat was rocking a lot. Even I, who have never experienced seasickness before, felt nauseous, and my family vomited. The people sitting around us were also vomiting.
As soon as we got on the boat, the staff explained that if someone felt like they were going to vomit, they could use a bucket, which was available at their feet. It seems that vomiting is an expectation for the staff as well. People were continuously vomiting, and the staff efficiently handled the mess.
Additionally, there is a restroom on the boat, but it was clogged with other people's waste. Even though I needed to use the restroom, I felt sick looking at the toilet filled with others' waste and held it in.
Finally, we had cheeseburgers on the boat, but the patties were very tough and unappetizing; it was something you couldn't eat unless you were extremely hungry. After returning to the hotel in the afternoon, I continued to feel nauseous, and I spent the next day feeling unwell as well.
船が凄く揺れます。今まで船酔いしたことのない私も酔って気持ち悪かったですし、家族は嘔吐しました。周囲に座っていた人達も嘔吐していました。
船に乗ってすぐにスタッフの方が嘔吐しそうな時はバケツを持っていくとか、バケツは足元にあるとか説明していました。スタッフからしても嘔吐するのは前提なのでしょうね。皆さん次から次へと嘔吐していて、スタッフが手際よく嘔吐物の処理をしていました。
また、船にはトイレがありますけど、トイレは流れずに他人の大便が溜まっている状態でした。私は大便をしたくても他人の大便が多数溜まっている便器を見て気持ち悪くて我慢しました。
最後に、船の上でチーズバーガーを食べるのですけど、このハンバーグがとても固くてまずくて、よほど飢えていないと食べられるような物ではありませんでした。
お昼過ぎにホテルに戻ってからもずっと気持ち悪い状態が続き、翌日も体調が悪いまま過ごしました。
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Families |
| Posted on: | 2019/08/12 |
| Activity Date: | 2019/08/07 |
Reviewed by: yuima
This time, I booked a plan without lunch and with a one-day pass, and I added a cabana reservation. The cabana is a bit pricey, but it provides a space with a roof and curtains, so I didn't have to worry about being seen and was able to relax comfortably on the bed. It comes with mineral water and fruit, and you can also order food by phone, which is great.
Although it's unrelated to the plan, last time I went on a Sunday, it was very crowded, and the wait times for attractions like the slides were long. I couldn't secure a good spot to rest and couldn't enjoy myself comfortably. This time, since it was a weekday, it was relatively empty, the wait times for attractions were short, and there was plenty of space, which was nice. I definitely recommend going on a weekday.
As for the lunch buffet included in the meal plan, there weren't many types of dishes, so personally, I thought a plan without meals might be fine. However, there is the advantage of not having to worry about the hassle of going to buy food or finding a place.
今回はランチなしの送迎と1日券のプランで申込み、カバナを追加予約しました。カバナはちょっと高額ですが、屋根とカーテン付きスペースが確保できるので人目が気にならず、ベッドでゆっくり休めました。
ミネラルウォーターとフルーツが付いていますし、電話で食事注文も出来るので良いです。
プランとは関係ないですが、前回、日曜日に行ったところ、とても混雑していて、スライダーなどのアトラクションの待ち時間が長いし、休憩場所も良い場所を確保出来ず、相席でゆっくり楽しめませんでした。今回は平日でしたのでわりと空いていて、アトラクションの待ち時間が短く、場所も余裕があって良かったです。行くなら絶対平日をおすすめします。
食事付きプランのランチビュッフェは、料理の種類があまり多くなかったので、個人的には食事なしのプランでも良いかなと思いましたが、食事を買いに行く手間や場所を考えなくて済むという利点もあります。
| Rating: | |
|---|---|
| Packages: | 【家族キャンペーン】送迎付きプラン |
| Attended as: | Couples |
| Posted on: | 2019/08/11 |
| Activity Date: | 2019/08/08 |
Reviewed by: Matt B
The crew was very attentive and accommodating. We saw dolphins 2 out of the 3 drops and it was just amazing! We highly recommend this excursion ;) Our group ranged from 13 yrs old to 34 and we all enjoyed ourselves
| Rating: | |
|---|---|
| Packages: | Afternoon Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/08/11 |
| Activity Date: | 2019/08/08 |
Reviewed by: しんい
I recommend buying something at ABC Store. Since I don't research much, it's best to sneak it into the bottom of your bag. There is a shop, but the staff lacks motivation, and you may have to wait in line for over 30 minutes in an area without shade. They serve food that has flies on it, so you should bring your own food to avoid getting caught.
ABCストアで何か買っていくことを進めします。あまり調べないので荷物の底に忍ばせておけばよいです。売店はありますが、店員はやる気なく、日陰のない所を30分以上並ばせられます。ハエがたかっている食べ物を出されるので持ち込みがばれないよう持っていくべきです。
| Rating: | |
|---|---|
| Packages: | 【家族キャンペーン】送迎付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/08 |
| Activity Date: | 2019/07/29 |
Reviewed by: ワッフル
When we arrived at the port and got off the shuttle bus, a veteran staff member, who apparently was in charge of middle school groups, abruptly announced that he would be switching places with the guide in charge of university groups. This surprised guide B, who was in charge of the university group. This staff member, although Japanese, has been in Hawaii for so long that he seems to have lost touch with the sensibilities of Japanese travelers, making him come off as annoying to those visiting from Japan.
Because of the sudden change in responsibility, the questions we had from the bus were not passed on, and despite having communicated that we were not confident swimmers, we were left unattended. It was mentioned that there would be souvenirs, but neither adults nor children received anything. We opted for the package that included snorkeling, SUP, and canoeing, but it only lasted about 20 minutes. At this rate, we might as well have gone with the middle school option. The difference in price was wasted.
We did see dolphins, but that was just due to good timing and not because of this company. Next time, I will choose a different tour company.
港に着いて送迎バスを降りたらいきなり中学担当だったらしいベテランスタッフAが、大学担当のガイドと入れ替わると言い放った。
これには大学担当のガイドBもビックリしていました。
このA、日本人だけど長年ハワイにいて日本人の感覚が麻痺しちゃってるのか、日本から来た旅行者にはウザく感じる。
急に担当変更するから、バスの中での質問事項が引き継がれておらず、泳ぎに自信がないと伝えていたのに放置。
お土産付きとあったが大人も子供も貰えず。
シュノーケル.SUP.カヌー付きにしたのに合わせて20分程度で終了。これなら中学でよかった。中学との差額が無駄だった。
イルカには会えたけどそれはこの会社のお陰ではなく、タイミングが良かっただけであって、次回は他のツアー会社を選びます。
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families |
| Posted on: | 2019/08/07 |
| Activity Date: | 2019/07/28 |
Reviewed by: 食べるの大好きママ
It was extremely crowded, likely due to the summer vacation period. We entered at 10:30 in the morning, but we had to exchange our voucher for admission tickets at the reception, which caused a 20 to 30-minute delay at the entrance. We also waited 20 to 40 minutes for attractions and spent an hour in line at the lunch stand. Since the return bus was at 3 PM and we had to stick to that schedule, we were in the changing room by 2:30, so we only managed to go on four attractions. It's unacceptable to wait an hour at the stand when outside food and drinks are not allowed. They should either increase the number of staff or the number of stands. Additionally, I noticed some signs of aging in the facilities, and I was a bit worried about whether maintenance was being done.
夏休み期間のせいもあり、めちゃくちゃ混んでいました。朝は10:30入場だったのですが、バウチャーを受付で入場券に換えないといけないので入口で並び入場に20〜30分のロスがあり、アトラクションも20〜40分並んだのとランチの売店も1時間並びました。迎えのバスが15時で時間厳守なので14時半には更衣室だったので結局アトラクション4つしか乗れませんでした。飲食の持ち込み不可なのに売店1時間待つのはありえないです。だったらもっと人を増やすか売店数を増やすかしてほしい。あと老朽化が目につきました。メンテナンスをしているのかちょっと心配でした。
| Rating: | |
|---|---|
| Packages: | 1日券 |
| Attended as: | Families |
| Posted on: | 2019/08/05 |
| Activity Date: | 2019/07/31 |
Reviewed by: naruyuriyou
This is a place we always visit whenever we go to Hawaii. It's the kids' (ages 13 and 10) favorite pool. It has attractions that are hard to find in Japan.
The private cabanas are a must for adults. They create a luxurious atmosphere. Drinks and food can be delivered with just a phone call.
One thing to note is that it gets really hot, so applying plenty of sunscreen is essential. I was preparing to bring snacks and alcohol, but they were confiscated during the bag check at the entrance. They will return them to you when you leave.
Time-wise, there were no issues. Initially, I thought the time might be too short, but we were able to play without getting bored, and it felt just right.
毎回必ずハワイに行くときには行く場所です。
子供たち(13才、10才)が一番お気に入りのプールです。
日本ではなかなかお目に掛れないアトラクション揃いです。
専用カバナも大人には必須ですね。リッチな気分を演出してくれます。
飲み物、食べ物を電話一本で配達してくれます。
注意事項は何せ暑いので、日焼け止めクリームを多く塗ることでしょうか。
おやつ、アルコールを持ち込もうと準備していましたが入口の荷物チェックで回収されました。帰りに返してもらえます。
時間的にも問題なく、当初は時間が短いかな?と考えていましたが飽きずに遊べちょうどいい感じです。
| Rating: | |
|---|---|
| Packages: | 1日券 |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/03 |
| Activity Date: | 2019/07/30 |
Reviewed by: 福ちゃん
I arrived at Wet 'n Wild just before opening, and I felt reassured by the clear explanation of the return time and location. Upon arrival, I first exchanged my voucher for tickets. After that, there was a baggage check, and any food found would be confiscated but returned upon leaving. I enjoyed various slides and pools in the park. The return time was set for 3 PM, but I would have liked to play longer, so I would be happy with a 4 PM return time.
ウェット アンド ワイルドには開園間際に着き、帰りの時間と場所の説明もきちんとあったので安心でした。
到着してまずはバウチャーからチケットに引き換えます。
その後手荷物検査があり、食べ物は見つかると没収され、帰る時に返却してもらえます。
園内では様々なスライダーやプールを楽しみました。
帰りが15時集合だったのですが、もっと遊びたかったので、16時集合だとうれしいです。
| Rating: | |
|---|---|
| Packages: | 【家族キャンペーン】送迎付きプラン |
| Attended as: | Families |
| Posted on: | 2019/08/02 |
| Activity Date: | 2019/07/30 |
Reviewed by: Tammy Jarvis
Our activity was rescheduled by the company for a 3 days later which we received a gift for our inconvenience. When we arrived we quickly realized that there were going to be many people going. I was expecting a much smaller group. Our family of 5 decided to ride on the upper deck and had the best time. Our main guide was Oliver who was very friendly and funny. He made our experience very enjoyable. The entire crew was friendly as well. The Captain proceeded to try to find dolphins. Much to our dismay he was unable to locate them but he drove all over trying his best to locate them. With the changes in the water with the hurricane 1300 miles away the dolphins had retreated to deeper waters. This didn't take away from our very fun experience. We were able to snorkel for a good amount of time where we did see a turtle. Other water activities were available as well. There were 2 photographers on board.. 1 which was in the water as well. We were fed lunch very efficiently and the staff made sure we had everything we needed. We were treated to 2 hula dancers which was a lot of fun. I would recommend this experience to anyone. A great
crew and a fun adventure!
| Rating: | |
|---|---|
| Packages: | Afternoon Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/07/31 |
| Activity Date: | 2019/07/26 |
Reviewed by: オーガスト
The hotel shuttle arrived on time, which was great, but there was supposed to be a park souvenir included in the fee, and we didn't receive anything, which disappointed the kids. The BBQ food was also cold, and I thought it might have been better not to include it. The three days of free Wi-Fi was a nice touch.
ホテルの送迎は、時間通りに来てくれて良かったですが、料金に含まれるなかに
パーク記念品とありましたが何も頂けなく子供が残念がっていました。
BBQ の料理も冷めていて、付けない方が良かったかなと思いました。Wi-Fiが3日間無料付きは、良かったです。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き】BBQランチ食べ放題付きプラン |
| Attended as: | Families |
| Posted on: | 2019/07/30 |
| Activity Date: | 2019/07/25 |
Reviewed by: にむら
I was looking forward to the all-you-can-eat BBQ lunch and all-you-can-drink soft drinks, but the BBQ was quietly placed inside a dimly lit shed-like building, which brought my mood down. There were few side dishes, and the eating area was swarming with flies. Perhaps because my expectations were high, I was quite disappointed.
The all-you-can-drink soft drinks also had limited options and few places to order from, so in the end, I only had two cups.
Not having a proper changing area was also a downside.
However, the slides had short wait times and were enjoyable.
BBQランチ食べ放題、ソフトドリンク飲み放題を楽しみにしてましたが、BBQは薄暗い小屋っぽい建物の中にひっそりと置かれていて、気分がダウン。おかずも少なく、食べる場所はハエがたかってるし、期待値が高かったせいか、かなりがっかり。
ソフトドリンク飲み放題も、種類が少なく、頼める場所も少なく、結局、二杯しか飲みませんでした。
ちゃんとした着替える場所がないのもいけてませんね。
スライダーはどれも待ち時間が少なく楽しめました。
| Rating: | |
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| Packages: | デラックス・パッケージ(BBQビュッフェランチなど含む) |
| Attended as: | Families |
| Posted on: | 2019/07/28 |
| Activity Date: | 2019/07/25 |
Reviewed by: ゆきな
I got seasick and motion sick, but it was amazing to see a large group of dolphins and cute sea turtles up close! The photographer who was with us was really energetic and fun, and he took a lot of wonderful photos. I would love to use this service again when I go to Hawaii next time.
船酔いと波酔いしてしまいましたが、イルカの大群と可愛いウミガメを間近で見れて最高でした!
同行していたカメラマンがすごくテンション高くて楽しい人で、素敵な写真を沢山撮って頂きました。
またハワイに行く時があれば利用したいです。
| Rating: | |
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| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families |
| Posted on: | 2019/07/27 |
| Activity Date: | 2019/07/22 |
Reviewed by: カズパパ
First, regarding the hotel shuttle, because it visits various hotels, the time spent on the bus can be quite long. I was one of the last to be picked up at the Hyatt, so it took about an hour, but those who were picked up first should be prepared for around two hours. This might be a concern for those who need frequent bathroom breaks. It seems that many delays are often caused by participants themselves, such as those who arrive late or go to the wrong meeting point. Once you leave Waikiki, it takes about 30 minutes to arrive using the highway.
We arrived at the site before 10:30. Tour participants lined up at a designated window to receive their tickets and then queued at the gate. The gates opened at 10:30, and while the line wasn't too long, the entry process took some time for each group. Many Japanese visitors had their partially consumed plastic bottles confiscated during the security check. Additionally, there were Japanese guests who lined up at the gate without receiving their tickets, which also caused delays.
After successfully entering, we went to rent a locker. The lockers are rented using a credit card at a terminal, which was a bit confusing, but since it supports Japanese, it wasn't a problem if you stay calm while operating it. The number of lockers is significantly fewer compared to large pools in Japan (like Toshimaen). I wonder what happens if they run out. Perhaps it means that not many people come.
Once we changed, we could finally enjoy ourselves, but by that time it was around 11:00. We were told to return to the bus by 15:00, so if we planned to leave by 14:30, we only had about three and a half hours. Considering lunch time, we effectively had less than three hours, which felt overwhelmingly insufficient. The kids seemed to feel they hadn’t played enough. I had a plan that included shuttle service and a day pass, but those who added a lunch buffet or bodyboarding experience would likely feel even more pressed for time.
The facility itself is more compact than I expected, so moving around doesn't take too long. The crowds are also much lighter compared to Japanese pools, which is a plus. However, there seemed to be only one place to buy lunch, so during peak times, there was quite a wait. It would be good to stagger meal times to save some time.
As for the attractions, overall, they were enjoyable. There are many types of slides that you can't experience in Japan. However, one downside is that some slides require specific floatation devices, and there simply aren't enough of them. Particularly, there were hardly any floatation devices for sliding with children (there were relatively more for single riders). Some of the available ones had holes and were deflated when I picked them up. I really hope this gets improved. With time already being tight, waiting to get a floatation device is frustrating.
The wave pool has large waves and a long duration of waves, which is great. However, there are some rough areas on the floor that could cause scrapes if you're knocked around by the waves. The lazy river is average; the distance for one loop isn't very long. Also, there isn't a typical "just a pool" like you find in Japanese facilities. This is likely why the entire facility is compact, but it doesn't allow for much swimming practice. If you want to swim, you might as well do it in the wave pool when there are no waves.
Overall, the facility is good and enjoyable for adults as well, but the limited time and lack of floatation devices for the slides are drawbacks. Additionally, some attractions are closed at certain times, which is disappointing. I wonder if the closing times are posted somewhere.
The return time of 15:00 does feel early. Perhaps it's to allow for an earlier return to Waikiki so that guests can enjoy shopping as well.
As a time-saving tip, consider wearing your swimsuit in advance and staggering lunch times to reduce waiting at the concession stands.
まずホテルからの送迎ですが、色々なホテルを廻る関係でバスの中にいなければならない時間が長い。自分はハイアットで最後の方だったので1時間位だったが、最初の方にのったひとは2時間くらいは覚悟しないとダメそう。そうなるとトイレが近い人は少し心配。(時間通りに来ない人や集合場所を間違える人など、参加者自身が原因の場合が多そうだが。)ワイキキを出発すればハイウェイ使って30分で着く。
現地には10時半前に到着。ツアーの人はツアー限定の窓口にならんでチケットを貰い、ゲートに並ぶ。10時半開場で列自体はそんなに長くないが一組の入場に時間がかかる。持ち物検査で飲みかけのペットボトルを没収されている日本人が多い。また、チケットを受け取らずにゲートに並んでいる日本人もいて、その対応にも時間がかかっている。
無事入場したあとはロッカーを借りにいく。 端末でクレジットカードを使って借りるタイプで少し戸惑うが日本語対応されているので、冷静に操作すれば問題ない。ロッカーの数は日本の大規模プール(豊島園とか)に比べると圧倒的に少ない。いっぱいの場合はどうするのだろうか。そこまで人はこないということだろうか。
着替えがすめばようやく遊べるが、だいたいその時点で11時頃。15時にはバスに戻ってきて下さいと言うことだったので、14時半にはあがるとすると3時間半しかない。昼御飯の時間も考慮すると実質は3時間もないので圧倒的に時間が足りない。子供は全く遊び足りない様子だった。自分は送迎と1日パスのプランだったが、昼食ブッフェやボディーボード体験を入れた人は更に時間におわれるだろう。
施設内は予想よりもコンパクトな作りなので移動にはそこまで時間はかからない。混雑も日本のプールに比べたら遥かに少ないのでその点は快適。ただ昼購入場所は自分が見た限り一ヵ所しかないので昼時はかなり待つ。時間をずらすなどして少しでも時短したいところ。
肝心のアトラクションについては総じて楽しかった。日本では体験できない種類のスライダーも多く楽しめる。ただ不満としては、専用の浮き具がないと滑れないものがあるが、浮き具の数が絶対的に足りない。特に子供と一緒に滑るための浮き具がほとんどなかった。(一人用は比較的多くあった)。せっかくあった!と思って手に取ると穴が開いていて空気が抜けているものもあった。これは是非改善して貰いたい。ただでさえ時間が足りないのに浮き具を得るまでの待ちは痛い。
波のプールはウェーブが大きくウェーブの出る時間も長いのがうれしい。ただし床がザラザラな場所があり波にあおられて擦りむく恐れあり。流れるプールは普通。一周の距離はそんなに長くない。また、日本のプール施設にあるようないわゆる‘‘ただのプール’’はない。これが施設全体をコンパクトにできている理由でもあるが、泳ぎの練習などはあまりできない。あえてやるなら、波がないときの波のプールくらい。
全体的に言えば施設自体は良く大人でも楽しめるが、時間が少ないのとスライダー用浮き具がすくないのが難点。あとは時間帯により閉鎖しているアトラクションがあるのが不満。閉鎖時間はどこかに書いてあるのだろうか。
帰宅集合時間が15時というのはやはり早い。もしかしたら、ワイキキに早く帰れるからショッピングも楽しめるという配慮なのかもとも思った。
時短テクニックとしては、予め水着を着ておく、昼御飯時間をずらして売店に並ぶ時間を減らす。
| Rating: | |
|---|---|
| Packages: | 【家族キャンペーン】送迎付きプラン |
| Attended as: | Families |
| Posted on: | 2019/07/26 |
| Activity Date: | 2019/07/22 |
Reviewed by: Lisa H
This is our 2nd time on the surf bus. Cousin Kevin was great! He catered to all families. Gave us great info on what to look at and eat. I like this tour because I can relax and enjoy rather than driving and having to find parking, buy tickets, and do all the work that I usually have to do!
| Rating: | |
|---|---|
| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Families |
| Posted on: | 2019/07/26 |
| Activity Date: | 2019/07/23 |
Reviewed by: John
Overall this was not one of the better snorkel experiences. The boat was too crowded, with 61 snorkelers. The right size for the boat should have been about 40. Especially crowded at the start where people were not allowed on the top deck when leaving port.
The crew try their best to provide a good time. They are energetic and enthusiastic.
Food option was another issue. Basically you get either a cheeseburger or veggie cheeseburger. No other choices. I hate cheese. Since food is pre-made, there is no opportunity for a simple hamburger. Drinks are either water or watered down lemonade, served in tiny cups. Should have had more variety and larger cups. You also can get a bag of chips.
Swimming with the dolphin is basically everyone jump in the water, look down to see a couple dolphins swim by, and then jump right back in the boat.
Snorkeling was not rushed, but the site did not have many fish or varieties of fish.
Water slide was fun. Much more fun than snorkeling.
Aloha
I am sorry that conditions were less than ideal on your tour.
Our boat is actually certified for 97 passengers. We will talk to our staff about openinig up the top deck from the begining. Usually for larger groups we do allow that. There should be room for everyone to move around comfortably from the onset.
We have a no cheese option for both the beef and veggie burger. We are constantly trying to improve our program. We actually just got our Liquor License and have been discussing different beverage options.
The swim with the dolphins and snorkeling vary based on conditions and their behavior. Ideally we like to have longer, closer views of the animals in their natural enviornment. Usually we see turtles and a variety of fish. Occassionally other cool sea life like eels, rays and even monk seals.
We are glad you enjoyed the slide. And hope you can come back with us sometime so we an make the experience and memory better for you.
Kind regards
| Rating: | |
|---|---|
| Packages: | Afternoon Cruise (25% Capacity) |
| Attended as: | Families |
| Posted on: | 2019/07/26 |
| Activity Date: | 2019/07/21 |
Reviewed by: アーチャン
This was my first time participating with my mother and my children, aged 3 and 7. I thought my 3-year-old might not be able to handle the dolphin swimming, but when we arrived at the spot, everyone dove into the sea! The 3-year-old was held by a staff member and got to see dolphins and sea turtles, and even ride on a paddleboard, which made them incredibly happy! The staff were all friendly and kept the kids entertained. We encountered dozens of dolphins, many sea turtles, and even baby turtles, making it the best day of our lives. The kids are now excitedly saying they want to join the manta ray program next time! Thank you to all the staff! I will definitely participate again next time!
今回初めて母と私と3歳と7歳の子供連れで参加しましたが3歳の子はドルフィンスイミングは無理かなぁと思いながらポイントに着くと全員海にダイブ!3歳の子はスタッフの方に抱っこされてイルカ、ウミガメを見せてもらったりパドルボードに乗せてもらって凄く喜んでました❗スタッフの皆さんがフレンドリーで子供達を楽しませてくれて何10頭ものイルカ先生、何匹ものウミガメ先生や赤ちゃん亀にも出会えて人生で一番最高な日になりました子供達は、次はマンタ大学にも参加したいと大騒ぎしています❗
スタッフの皆さん ありがとうございました☺️
次回も必ず参加させて頂きます✨✨
ALOHA! Dear Archon,
Thank you for participating in Dolphin University. I hope that your 3-year-old was able to join you in the water and see the dolphins, creating unforgettable memories. We look forward to welcoming you at Manta University next time!
MAHALO!
Dolphin Office
ALOHA ! アーチャン様
この度はイルカ大学へのご参加ありがとうございました。
3歳のお子様も一緒に海に入ってイルカを見れて、忘れられない思い出になってたら嬉しいな〜と思います。
次回はぜひマンタ大学でもお待ちしております!!
MAHALO !
イルカオフィス
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/22 |
| Activity Date: | 2019/07/18 |
Reviewed by: ほんだびーと
There was a bit of trouble with the operating company at the meeting point. We arrived at the meeting location more than five minutes before the scheduled time. Then, a flashy bus with the "Dolphin & You" logo passed right in front of us, and thinking we had been left behind, we hurried to chase after it, but it just kept going. Since we had minimal luggage and didn't have our smartphones, we had no choice but to return to the hotel, where we received a call from the operating company... They said they had come to pick us up at the meeting point but since we weren't there, we could no longer participate in the tour.
Actually, the bus we chased after was a different bus picking up Western guests, while Japanese guests were supposed to be picked up by a smaller van (a plain white bus without the operating company's name or logo), which apparently arrived quite late on the day of the tour. Despite this, the operating company said, "Since this is a cancellation on your part, we cannot issue a refund. If you want to participate, please take a taxi to the harbor." I thought it was unreasonable to ask us to take a taxi to a location that takes an hour by car, and when I expressed my frustration asking, "Is this really our responsibility???" they reluctantly agreed to send someone to pick us up.
On the morning of the tour, a confirmation call was made to the hotel, but the staff member was not fluent in Japanese and did not provide detailed information during the prior call. Therefore, I recommend confirming what kind of bus will come to pick you up on the day of the tour.
Once we got on the boat, I thought the staff members were very kind and helpful. There were also staff members who spoke Japanese fluently. They were very high-energy, which might be a bit overwhelming if you’re feeling unwell. In my case, I think the strong winds contributed to my discomfort, and I felt that snorkeling might be tough for small children... My child cried a lot during the first attempt and couldn't handle it. Dolphins can only be seen underwater as dark shadows, so it might be better for children to see them from the boat.
I also brought an underwater camera, but it's quite difficult unless you're a good swimmer. Regarding clothing, I wore a rash guard and tights, and I think that was sufficient without needing to rent a wetsuit (the rental wetsuits are short types). As for belongings, you should definitely borrow a bath towel from the hotel and bring it with you. It can get a bit chilly on the way back, so it's better to take off wet rash guards and dry off with the bath towel before putting on a dry shirt.
As for tipping, which can be confusing for Japanese people, it didn't seem like it was strictly enforced. The Q&A section on the operating company's website also mentions that a small gesture is sufficient. I hope this information is helpful to everyone.
集合時に運営会社と少しとトラブルになりました。
私たちは集合場所に待ち合わせ時間の5分以上前から来ていました。
すると「ドルフィン&ユー」のロゴが描かれた派手めのバスが目の前を通り過ぎてしまったので、置いて行かれたと思い、慌てて追いかけたのですが、そのまま行ってしまいました。
荷物も最小限で、スマホも持っていなかったので、仕方なくホテルに戻ったところ、運営会社から電話が・・・。集合場所にピックアップにきたが、いないのでもうツアーには参加できないとのことでした。
実は我々が追いかけたバスは、欧米人客を拾っていく別便のバスで、日本人客はそれよりは小さいバンのようなバス(運営会社名もロゴもない、真っ白なバスです)が拾っていくことになってたらしいのですが、当日それが待ち合わせ時間よりもかなり遅れてきたのです。
・・・にも関わらず、運営会社がいうには、「そちらの都合のキャンセルなので、返金には応じられない。参加したければ、タクシーでハーバーまで来てください。」とのことでした。
車で1時間もかかるところに、タクシーで来いというのもどうかと思いますし、さすがに「それってこちらの責任なのですか???」と憤ったところ、渋々なんとか迎えにきてくれました。
当日の朝に確認の電話がホテルに掛かってきますが、そのときのスタッフは日本語が堪能ではなく、事前の電話でそこまで詳細な情報までは教えてはくれませんでした。
ですので、当日はどんなバスが迎えにくるのかを必ず確認された方がいいと思います。
船に乗ってからは、スタッフの皆さんとても親切で良かったと思います。
日本語がとても流暢なスタッフもいました。
とてもハイテンションなので、気分が悪くなるとちょっとしんどいかもしれません。
私の場合は、結構風が強かったのも原因かと思いますが、シュノーケリングは小さいお子さんは厳しいかも・・・という印象でした。
うちの子は、1回目で大泣きでダメでした。
イルカは水中で見ても、黒い影のようにしか見えないので、子供は船上で見た方がいいかもしれません。
あと水中カメラを持っていきましたが、泳ぎが得意な方でないとなかなか難しいです。
あと服装ですが、私はラッシュカードとタイツをはいて行きましたが、ウエットスーツ(貸しウエットスーツは短パンタイプです)を借りなくても、これで十分だと思いました。
荷物としては、バスタオルはホテルで借りて必ず持っていくべきでしょう。やはり帰りはちょっと寒いので、ぬれたラッシュガードなどは脱いで、バスタオルで体を拭って、乾いたシャツ等を着る方がいいと思います。
日本人が戸惑うチップですが、そんなにきっちり払っている感じはなかったです。運営会社HPのQ&Aにも書いてありますが、気持ち程度でいいと思います。
皆さんの参考になればと思います。
| Rating: | |
|---|---|
| Packages: | 11:00 出港(2024年3月まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/21 |
| Activity Date: | 2019/07/18 |
Reviewed by: ALQ
We arrived at the scheduled time and greeted by our NASA ambassador, astronomer, Greg.
He was so enthusiastic and pointed so many amazing things to see in the night sky. My favorite was seeing Saturn! The GPS telescope was very impressive.
It was a beautiful location to learn about the stars, planets, and our solar galaxy as the sun went down over the horizon.
We will be back!
Mahalo!
| Rating: | |
|---|---|
| Packages: | Buy One, Get One FREE! Star Show at Four Seasons (Lagoon 1) |
| Attended as: | Couples |
| Posted on: | 2019/07/20 |
| Activity Date: | 2019/07/19 |
Reviewed by: ハル☆
It was my first experience with ziplining. There were no other Japanese people in the team I zip-lined with.
I thought since it was in Hawaii, maybe I could get by with some Japanese, but there was only one girl who could speak a little Japanese. Well, we managed somehow (laughs).
I was a bit worried because I'm not good with heights, but it wasn't that high, so it was okay.
The price is a bit high, so I wish it were a little cheaper. Also, I think it would be nice to have a waterproof cover to hang around your neck so you can take pictures.
ジップライン初体験でした。
一緒にジップラインしたチームには、日本人は他に居ませんでした。
英語ガイドということでしたが、ハワイだし日本語通じるかなぐらいかな?って思ってましたが、1人少し日本語が話せるお姉さんが居たくらいでした。まぁ何とかなります(笑)
高いところが苦手で少し心配でしたが、そこまで高いところではなかったので大丈夫でした。
値段が少したかいのでもうすこし安ければいいなと。
あと、首から下げる防水カバーみたいなのがあると、写真を撮れていいと思います
| Rating: | |
|---|---|
| Packages: | 無料特典付き!/ジップライン6本 |
| Attended as: | Couples |
| Posted on: | 2019/07/19 |
| Activity Date: | 2019/07/13 |
Reviewed by: はるまま
It was like heaven for my 5-year-old son. Having transportation for pick-up and drop-off makes it easier for parents. Driving after swimming is tiring... Although the plan didn't include meals, it's not a problem since you can buy food inside the park!
5歳の息子にとっては天国のような場所でした。行き帰りの送迎はあった方が親は楽ですね。泳いだ後の運転は疲れます、、、。特にご飯は付いていないプランでしたが、園内で買えるので問題ないです!
| Rating: | |
|---|---|
| Packages: | 【家族キャンペーン】送迎付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/14 |
| Activity Date: | 2019/07/11 |
Reviewed by: Björn
If you're in Hawaii and not heading up Haleakala or Mauna Loa, this is the best stargazing experience you can get (in my still limited experience). Greg took us through the solar system and out into the Milky Way, showing evergreens like Jupiter and Saturn together with more exotic objects like supernova remnants and binary stars (including a spectacular yellow and blue pair). Great!
We attended the 21:00 show in mid-July - dark enough, although the almost full moon did make things complicated when objects got a bit close to it. On the flip side though, getting to take pictures of that moon with your phone through the telescope lens at the end provides a great souvenir! Our seven year-old also really enjoyed the show.
Mahalo. Keep reaching for the stars !!
| Rating: | |
|---|---|
| Packages: | Buy One, Get One FREE! Star Show at Four Seasons (Lagoon 1) |
| Attended as: | Families |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/12 |
Reviewed by: コースケ
The weather was perfect, and the dolphin watching was a huge success! Under the precise guidance of the staff, we encountered a large number of wild dolphins! Just when we were already very satisfied, we even got to see a super rare seal, making it an incredibly fulfilling experience for the whole family!
天気も最高の中、イルカウォッチは大成功!
ガイドさんたちの的確な指示のもと大量の野生のイルカに遭遇!
大満足していたところにトドメに超レアなアザラシまで見ることができ家族含めて大満足の体験でした!!
It was very lucky to meet a Hawaiian monk seal! Please come visit again.
Mahalo
ハワイモンクシールに会えるのはとてもラッキーでしたね!
また遊びに来て下さい。
Mahalo
| Rating: | |
|---|---|
| Packages: | 【サマーキャンペーン】大人2名様で子供1名様半額!<07:30/11:00出港プラン> |
| Attended as: | Families |
| Posted on: | 2019/07/13 |
| Activity Date: | 2019/07/10 |
Reviewed by: ぼんぼん
I had a great time!
On a weekday in July, I was able to ride smoothly with relatively short lines.
Since the ground is hot, it's definitely better to wear water shoes.
とても楽しかったです!
7月平日、比較的並ばずスムーズに乗れました。
地面が暑いので、絶対に海用のシューズを履いて行ったほうがよきです。
| Rating: | |
|---|---|
| Packages: | 1日券 |
| Attended as: | Friends |
| Posted on: | 2019/07/12 |
| Activity Date: | 2019/07/09 |
Reviewed by: Casting
We enjoy had a lot of fun! The kids played very high with every equipment.
| Rating: | |
|---|---|
| Packages: | Standard Package with Unlimited Drinks |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/11 |
| Activity Date: | 2019/07/08 |
Reviewed by: wanco
I'm a repeat visitor.
The pool is very enjoyable. I highly recommend it. Since I rented a cabana, I was able to relax with my family without worrying about being seen by others. They provide fruit and water bottles.
The staff comes to take food orders, so you can relax without having to line up at the concession stand.
Regarding the shuttle bus, the confirmation screen said that you don't need to bring the voucher (or show it), so I took that at face value and didn't bring it. However, the staff at the pickup insisted that I show it. I explained that I didn't bring it because I was told it wasn't necessary, and after quite a bit of back and forth, I was finally allowed to board the bus.
My name was on the list the staff had, though. Next time, even if it says you don't need to bring the voucher, I won't trust it and will bring it anyway.
リピーターです。
プールはとても楽しめます。おすすめです。カバナを借りたので、人目を気にせず、家族でゆっくりと過ごせました。フルーツと水のボトルがつきます。
食事のオーダーも係の方が取りに来て下さるので売店に並ばなくてもよいのでのんびりできます。
送迎のバスについてですが、申し込み完了画面に、バウチャーは持参しなくても(見せなくて)よいと書いてあったので、真に受けて持参しませんでした。ところが迎えのバスの係員は見せろの一点張り。見せなくてよいと言われたから持ってこなかった、とかなーり粘ってようやくバスに乗せてもらいました。
係員の持っている名簿に名前あるのですがね。次回はバウチャーは持ってこなくてよい、と記載あっても信じずに持参します。
| Rating: | |
|---|---|
| Packages: | 【家族キャンペーン】送迎付きプラン |
| Attended as: | Families |
| Posted on: | 2019/07/09 |
| Activity Date: | 2018/08/21 |
Reviewed by: ぷんこ
The staff were very kind, and I had a bright and enjoyable time.
I was able to see dolphins, sea turtles, and fish.
Thank you very much.
I think Japanese people will be satisfied.
スタッフの皆さんがとても親切で明るく楽しい時間を過ごしました。
イルカとウミガメと魚を見ることがでぎました。
ありがとうございました。
日本人の方は満足できると思います。
| Rating: | |
|---|---|
| Packages: | 【お得なセット割】7:00出港プラン |
| Attended as: | Families |
| Posted on: | 2019/07/09 |
| Activity Date: | 2019/07/06 |
Reviewed by: ペンタ
The staff, the weather, everything was amazing!
I was able to see dolphins, turtles, and manta rays!
I would love to participate again if I have the chance!
スタッフさん、天気、全てにおいて最高でした!
イルカやカメ、マンタも見る事が出来ました!
また機会があれば参加したいです!
It was a great luck to meet the rare guest, Mr. Manta, at Dolphin University. Please come again!
Mahalo
イルカ大学でのレアなゲスト、マンタ先生と会えるのはとってもラッキーでしたね。
是非またいらしてください!
Mahalo
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Friends |
| Posted on: | 2019/07/08 |
| Activity Date: | 2019/07/04 |
Reviewed by: キサキママ
I was given motion sickness medication, and there was a restroom on the boat. It was great to see dolphins swimming right below us and schools of them passing in front of us. However, it was confusing to be dropped off at a snorkeling spot where there was nothing to see, and the photographer was unnaturally energetic, which was a bit annoying. I think a more assertive approach might create good memories for couples. Overall, it was nice to see the dolphins.
酔い止めを渡され、船内にトイレもありました。イルカが真下を泳いでいたり、目の前を通る群れを見れてよかったです。ただ、シュノーケルのスポットは何もいないのに降ろされて意味不明だったのと、カメラマンが常に不自然な程テンションが高くめんどくさかったです。多少強引な方が、カップルさんとかは良い思い出になると思います。内容的にはイルカが見れてよかったです。
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Families |
| Posted on: | 2019/07/05 |
| Activity Date: | 2019/06/30 |
Reviewed by: ハワイ大好き
I was able to see many dolphins and swim with them! I also saw sea turtles! I will participate again if I have the chance!
沢山のイルカが見れ一緒に、泳ぐことができました!
海亀も見れた〜!!
また機会があれば参加します!
Encountering wild dolphins and turtles in the great outdoors was a wonderful treasure! We, the staff, look forward to your next participation.
大自然の野生のイルカ、亀に出会えた体験は大きな宝物ですね!
またの参加をスタッフ一同、是非お待ちしております。
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Couples |
| Posted on: | 2019/07/05 |
| Activity Date: | 2019/07/02 |
Reviewed by: こはママ
I participated with my 8-year-old child. It was our first experience with snorkeling, and we were a bit anxious, but thanks to the guidance from the staff and their encouragement to look down, we were able to see dolphins multiple times. After that, we moved to a turtle spot, and the boat was two stories high, offering an amazing view from above. My child was thrilled to slide into the sea, and we were able to see turtles as well. There was also canoeing, making it a packed experience. I feel like we were both spiritually and physically rejuvenated. This became a lifelong memory for us. I would love to participate again if the opportunity arises.
8歳の子供と二人で参加しました。
親子共々シュノーケリングは初めての経験で不安がありましたが、スタッフの方々の誘導と下見て〜の声かけで、イルカを何度もみることができました。
その後は場所を変えてウミガメスポットへ移動、船は二階建てになっており、上からの眺めは最高です。
スライダーから海へ入り子供は大喜びで、もちろんウミガメにも会うことができました。
カヌー遊びもあり盛り沢山です。
心身共に浄化されたように感じます。
親子共々一生の思い出となりました。
また、機会があれば参加したいと思います。
Thank you for participating.
The slide that drops into the sea is very popular!
Please come and play again.
Mahalo
ご参加ありがとうございました。
海に落ちるスライダー大人気です!
また遊びに来てくださいね
Mahalo
| Rating: | |
|---|---|
| Packages: | 7:30出港プラン<送迎付き> |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/02 |
| Activity Date: | 2019/06/17 |
Tips and suggestions
Reply from activity provider
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ALOHA! Yukina,
Thank you for participating in Dolphin University this time. We hope you will join us again when you come to Hawaii. All of our staff are looking forward to welcoming you.
MAHALO!
Dolphin Office
ALOHA ! ゆきな様
この度はイルカ大學へのご参加ありがとうございました。
ぜひまたハワイへお越しの際はご参加ください。
スタッフ一同心よりお待ちしております。
MAHALO !
イルカオフィス