Reviewed by: いちはらは
Before I could even think about being scared, I dove!
I fell straight down and then floated around with the parachute.
It ended in an instant, but it was such a great experience!
I flew in the sky!!!
怖い怖いという間もなくダーイブ!
ひたすら落ちて、その後パラシュートでぷらぷら。
一瞬で終わってしまいましたが、
とってもいい体験でした!
空、飛びましたー!!!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/07/04 |
| Activity Date: | 2015/06/15 |
Reviewed by: まり、S
The view of the ocean that you can only experience while skydiving is absolutely stunning! It's incredibly beautiful! The foreigners were so excited that their energy lifted my spirits too! Everyone should try skydiving at least once; you’d be missing out on life if you don’t!
スカイダイビングしなきゃ味わえない海の景色!めちゃくちゃ綺麗なの!外人さんもテンション高くてこっちまで高くなっちゃった!みんなも1回はスカイダイビングしなきゃ人生損だよ!
| Rating: | |
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| Packages: | 高度4267メートル 11時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/07/03 |
| Activity Date: | 2015/06/30 |
Reviewed by: PATRICIA BOLEWSKI
THIS WAS THE BEST TOUR FOR SEEING THE WHOLE ISLAND AND THE GUIDE TOLD US EVERYTHING ABOUT THE ISLAND
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2015/07/02 |
| Activity Date: | 2015/06/27 |
Reviewed by: Sean and Ginger
Our honeymoon was made complete with this adventure! If you dont do anything else on this island aside from enjoying the beautiful beaches, go ziplining with Keana Farms. The staff is awesome, professional and SAFE! An unforgettable experience! Thank you Keana Farms staff!
| Rating: | |
|---|---|
| Packages: | Zipline Adventure |
| Attended as: | Couples |
| Posted on: | 2015/06/29 |
| Activity Date: | 2015/06/25 |
Reviewed by: Kerrie Allen
Our second time to the Centre. I have to say, out of all the activities on offer in Hawaii, this place has to be the best valued day out. It covered our transport, great entertainment, informative, our evening meal, then the finale is a terrific show..The Breath of Life....would highly recommend the Polynesian Culture Centre as a worthwhile addition to your vacation.
| Rating: | |
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| Packages: | Islands of Polynesia Admission & "HĀ: Breath of Life" Evening Show Package |
| Attended as: | Couples |
| Posted on: | 2015/06/26 |
| Activity Date: | 2015/06/23 |
Reviewed by: vwbora
It may be inappropriate to express dissatisfaction with the operating company in a review on VELTRA, but...
The skydiving experience itself was quite enjoyable. My instructor, Relyx, provided clear explanations in English and some basic Japanese, which made me very satisfied.
However, this "Pacific Skydiving Center" is not acceptable...
On that day (June 20), it seems there was rain and cloudy weather early in the morning, and we were delayed, with our flight starting around 1 PM instead of the scheduled 11 AM. While that is understandable...
We were supposed to go on separate flights for 2100m and 4267m, but I believe we were put on the 2100m flight...
I timed it, and we only had 20 seconds before the parachute opened...
Still, the scenery and experience were amazing.
But my biggest complaint starts here.
By 1:30 PM, everything was finished, but we waited and waited for the return vehicle, and it never arrived...
I asked the reception staff twice, and they told me it would be coming soon, so we waited.
After waiting until 4 PM, the reception desk closed, and the return vehicle left without us.
There were four other Japanese people with us, and it was clearly strange, so when we asked again, they said, "We announced it near the vehicle, but since there was no response, we left."
They said this without any sense of wrongdoing.
As others have mentioned, there was no apology for this.
In the end, we returned to Waikiki after 5 PM...
Although the skydiving itself was a lot of fun, I was left with such dissatisfaction due to the treatment from the operating company...
It made me realize the level of hospitality in Japan, but this place was terrible.
VELTRA の体験談に催行会社の不満を書くのは違うかもしれませんが・・・
スカイダイビング自体は、かなり楽しかったです。
relyx というインストラクターで、わかりやすい英語と、カタコトの日本語で丁寧にレクチャーしてくれ、かなり満足しました。
・・が、この
「パシフィックスカイダイビングセンター」
という店?会社がいただけません・・・
その日(6/20)は、早朝 雨天曇天だったらしく、時間がおしていて、11時開始が13時くらいのフライトとなりました。
それは仕方ないことなのですが・・
2100m と、 4267m とで別便で行くのですが、おそらく自分たちは2100mの方に乗せられたんだと思います・・
時間を計りましたが、パラシュート開くまで20秒しかありませんでした・・
それでも景色、体感は最高でしたが。
一番の不満はここからです
13時半には全て終わってたのですが、帰りの車が待てど暮らせど出ない・・
受付の人に二回も尋ねたのに「すぐ出る」といわれ、待機
16時まで待っていたら、受付窓口が閉まり、
帰りの車が何の音沙汰もなしに、自分たちが乗ってないまま出発。
他に日本人4人居ましたが、さすがにオカシイということで、改めて尋ねると
「車付近でアナウンスしたけど、何の反応もなかったので出発した」
と、悪気もなく言ってきました。
他の方もおっしゃってるように、そこに謝罪はありません。
結局ワイキキに帰ったのが17時過ぎ・・
スカイダイビング自体はかなり楽しかったのに、
催行会社の待遇でこうも不満が残るとは・・
日本のおもてなしの待遇を改めて知ることにもなりましたが、この店はひどかったです。
| Rating: | |
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| Packages: | 高度4267メートル 11時開始プラン |
| Attended as: | Friends |
| Posted on: | 2015/06/26 |
| Activity Date: | 2015/06/20 |
Reviewed by: Marcos A Bonilla
Grand Circle tour was great, the guide has a complete knowledge of the island and its history, altough there is not enough time to see the entire Dole Plantation at least it gives you the opportunity to enjoy a good pineapple treat, in general a must in any Hawaii vacation
| Rating: | |
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| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Families with Young Children |
| Posted on: | 2015/06/22 |
| Activity Date: | 2015/06/19 |
Reviewed by: Marcos A Bonilla
Besides the great time at the Ali'i Luau, and the HA show, the Polynesian Cultural Center has a lot to offer, we start our adventure at 12 noon and at dinner time we were 75% done, every island has a lot of to see and do, from the kids games, to all family fun it was great, best Luau and best cultural experience!!
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Families with Young Children |
| Posted on: | 2015/06/22 |
| Activity Date: | 2015/06/18 |
Reviewed by: Marcos A Bonilla
Grand Circle tour was great, the guide has a complete knowledge of the island and its history, altough there is not enough time to see the entire Dole Plantation at least it gives you the opportunity to enjoy a good pineapple treat, in general a must in any Hawaii vacation
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Families with Young Children |
| Posted on: | 2015/06/22 |
| Activity Date: | 2015/06/19 |
Reviewed by: Karel May 2015
The trip around the island was great I would highly recommend Veltra tours. The trip was made even better by our guide Bethany who was an endless wealth of knowledge, we did this trip2 years ago with another company and I can honestly say that we learnt 10 times more with your tour.
Aloha Karel,
We are so happy you had a great time. Our goal is conservation through education, So anytime we can share our enthusiasm and knowledge of our beautiful island we consider that a great success! We appreciate you taking the time to share your review here and hope we can take you on another adventure during your next visit to Oahu.
Mahalo,
Oahu Nature Tours Management
| Rating: | |
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| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2015/06/21 |
| Activity Date: | 2015/05/28 |
Reviewed by: Nathan N
The was an awesome activity to do! My wife and I didn't want to go out and free swim with shark so this cage was perfect. We had a great crew that was nice, entertaining and took care of us. A very enjoyable time! A little tip is to go earlier in day because after about 9:30 or 10 the water starts to get rougher and rocks the boat more.
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/27 |
Reviewed by: あいく
The skydiving experience was amazing!!
However, I had some complaints about the reception.
I had signed up for the 2100m plan, but it seems that everyone else that day had booked the 4000m plan.
When we arrived at the reception, we were told that we would all jump from that height together. So, we were asked to pay the difference there.
There was no mention of this in the notes, so I was left wondering how the communication between the tour company and the local staff was handled.
スカイダイビングの体験は最高でした!!
しかし受付には不満が残りました。。
高度2100mプランで申込みをしていたのですが、
その日私達以外の参加者は4000mからのプランを予約している人しかいなかったそうです。
受付場所に着いてからみんなと合わせてその高度で飛んでもらう事になる。なので、その差額をここで支払うようにと言われました。
注意事項にもそのような記載はなかったのでツアー会社と現地でのやり取りはどうなっているのかと疑問が残りました。
| Rating: | |
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| Packages: | 高度2100メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/30 |
Reviewed by: Jim c
Great day out lots of shows lots of fun you need a guide as it's very big place food very good will go again if we go back
| Rating: | |
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| Packages: | Ambassador Prime Restaurant Dining & Premium Show Seating |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/28 |
Reviewed by: Jim c
Not as good as I was hoping some parts not good wouldn't do it again or recommend to a friend
| Rating: | |
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| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/29 |
Reviewed by: webstersway
We met Keola Nui at the North Shore Market Place, he introduced himself and let us know we would be the only ones on the hike that day. We could not have asked for a better guide. Nui was very knowledgeable about the land we were going to be hiking on, letting us know about the different farms along the road to the trail. He explained the history behind the current lay out of the farms. When we arrived at the trailhead, there was a light mist falling as Nui offered a prayer to the land in the native tongue to reassure it that we were there on peaceful terms. The trail itself was unbelievably beautiful. There were moments where we were complete enclosed in the jungle, then, it would open up to expose the sky and the mountain stream below. Again, Nui was very knowledgable about the flora and fauna, explaining the difference between the native and invasive plants. We encountered a few berries along the trail that we were able to sample, they tasted very much like raspberries. We hiked in for a couple of hours and ended up having lunch on some rocks in the middle of the stream, very cool!!! We then headed back, though there was much more to be seen, we were on a schedule and did not have the time to hike any further. When we had packed away our gear, Nui drove us the the Boy Scout Camp nearby to an absolutely incredible overlook...we did not want to leave!!! This is definitely a hike everyone should try, you'll learn so much about Oahu. Thank you Nui for a truly outstanding experience!!!
Thanks so much for your kind words! We're so happy you all enjoyed your hike!
| Rating: | |
|---|---|
| Packages: | Huaka'i Nui [The Big Hiking Adventure] 50% Discount Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/06/19 |
| Activity Date: | 2015/06/04 |
Reviewed by: Maile
Cultural Center is Amazing as always. I love the people, they are so kind, courteous and always so helpful, really show the Aloha spirit. Show "HA" was Absolutely fantastic. Love the new production style show. Awesome time for my family to be here.
MAHALO!!
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2015/06/18 |
Reviewed by: Stoner
If your family is into the outdoors and adventure that is totally off the beat and path, book this tour. It is exclusive as the park is not accessible to the public. So you know, our family age ranges from 13 to 51. It was breathtaking- literally - not only from the views, but from the hiking. We hiked up the mountain trails crossing streams.
Our guides, Nui and Holly we very knowledgeable not only with the history but the plants and trees of the land.
The treat was to hike to a secluded pond and jump into the cool waters! Wow!
A bit of advice, wear comfortable shoes and water shoes are a must! Crossing the streams can be a bit challenging, as are some areas during the hike. Definitely grab a walking stick. It is about a 6 mile hike, 3 up and 3 back. All was about 6 hours.
Lunch is provided and we packed extra water. Nui and Holly were hands on assisting the entire hike. Awesome people! Mahalo!
Thanks so much Stoner family for joining Nui and I, it was great meeting you folks! I'm so glad you all had fun, we hope you enjoyed the rest of your trip!
Thanks again!
Holly :)
| Rating: | |
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| Packages: | Huaka'i Nui [The Big Hiking Adventure] 50% Discount Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/06/11 |
Reviewed by: ゆ~りちゃん
It was a so-called experiential horseback riding where we only walked at a trot along the side roads and through the coastal woodland, rather than riding at the polo field. The photo was taken while walking through the woodland, and we did not walk at all along the coastline.
ポロ競技場で乗馬をするのではなく、側道や海沿いの雑木林を並脚で歩くだけのいわゆる体験乗馬でした。
写真は雑木林を歩いているときに撮ったもので、海岸沿いは一歩も歩きません。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/05/05 |
Reviewed by: ゆ~りちゃん
I usually take riding lessons, so I thought I would be able to ride at the polo field by participating in this, but that wasn't the case. It was just a so-called experience ride, where we walked at a leisurely pace along the side roads and by the sea. I thought we could walk along the beach, but the waves were rough, and we couldn't get close. When I asked the guide (who seemed to be the youngest in a family business), she said it’s always rough there. The photos posted by Alan 1 were just taken on the beach for the purpose of photography. After it was over, I mentioned that I couldn't do any cantering, and I was told there is an advanced course that has a reservation for tomorrow, but since I was returning home the next day, I had to regretfully decline. It's a shame that Alan 1 didn't have that course available.
普段乗馬を習っていて、これに参加したらポロ競技場で乗馬ができるのかと思っていたのですが、違いました。側道や海沿いを並足で歩くだけのいわゆる体験乗馬でした。
途中で海岸を歩けるのかと思ったら、波が荒くて近寄れなくて、ガイドの女の子に聞いたら(ファミリービジネスの末っ子さんらしい)いつも荒れてるとのことで・。
アラン1さん掲載の写真は写真を撮るために浜辺に入って撮影するだけのものでした。
終わった後に、駈け足ができなかったと伝えたら、アドバンスドコースというのがあるらしく、明日予約が入るのでそちらでどうかと言われましたが翌日帰国だったのであえなく断念しました。アラン1さんにそのコースがなかったのが残念です。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/05/05 |
Reviewed by: マシュー
The driver Masa (I think that was his name) who took us from Waikiki to the airport had quite a strong and funny character. Due to the wind conditions, we couldn't reach the planned altitude for skydiving, so we received a $30 refund per person, which was very kind of them.
ワイキキから空港まで送ってくれる運転手のマサさん(だったと思う)のキャラがなかなか濃くて面白かったです。
スカイダイビングは風の関係で予定の高さまで上がれなかったため一人30ドル返金があり、とても親切な対応でした。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/05/27 |
Reviewed by: Arikatsu
We left Waikiki around 7 AM and drove to the location. We got there without getting lost. Since we arrived too early, we relaxed by the ocean in front of us. From there, it was like a conveyor belt to the airplane! The adrenaline was insane! I went with three friends, and the people in front of us just disappeared! There was no cheering. Watching that, it was soon my turn. The feeling of falling lasts about the first second, I guess. I couldn't tell if I was up or down. After that, I was mesmerized by the amazing scenery. It was absolutely the best! Although the four of us were really nervous, everyone wanted to do it again! We were all very satisfied!
自分たちで7時頃ワイキキを出て車で現地まで。
迷う事なくいけました。
早く着きすぎたので目の前の海でのんびり。
そこからは流れ作業の様に飛行機へ!
アドレナリンがヤバかったです!
友達4人でいったのですが、前の人達がスンっ!!っていなくなります!
ワーキャーなしです。それを見ながらすぐに私の番。
落ちてる感覚は初めの1秒ぐらいですかね。
上か下かわかりません。後は素晴らしい景色に見惚れます。
とにかく最高です!ビビりまくってた4人ですが、みんなもう一回やりたい!
と大満足でした!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Friends |
| Posted on: | 2015/06/15 |
| Activity Date: | 2013/05/08 |
Reviewed by: たつや
I had quite a bit of anxiety about skydiving abroad, but the staff were very kind, and I felt safe jumping. The view from the sky was absolutely breathtaking, so much so that I forgot I was falling. I definitely want to do it again!
海外でのスカダイビングという事で、かなりの不安がありましたが、スタッフもとても親切で安心して飛べました。空中からの景色はとても絶景で、落下しているのを忘れるくらい感動的なものでした。ぜひもう一度やりたいと思いました!!
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/06/14 |
| Activity Date: | 2015/06/11 |
Reviewed by: Eric P
Get a tour guide. A fantastic day. Would consider doing it again.
| Rating: | |
|---|---|
| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2015/06/13 |
| Activity Date: | 2015/05/18 |
Reviewed by: ゆずこ
My husband wanted to go skydiving. At first, I was filled with anxiety, but after doing it, I’m really glad I did! Even though I usually keep my eyes closed on roller coasters, I didn’t feel scared at all because of the height! During the free fall, I was just focused on surviving! Once the parachute opened, I was able to enjoy a leisurely journey through the sky!!
However, according to the explanation from Veltra beforehand, there was supposed to be a Japanese-language briefing, but there was none at all. It seems there were no staff who could speak Japanese. But the gestures were clear enough that even my husband, who has zero English skills, could understand, so it was okay.
Also, Veltra mentioned that we could choose between photos or videos, but on the day, the explanation was given in rapid English, and when asked, “Photo?! Video?!”, I instinctively replied, “Photo.” However, it seems we could also choose a GoPro. Later, I managed to switch from photos to GoPro with my limited English. Even that cost $88! The price is high!! But it became a wonderful keepsake.
主人の希望でスカイダイビングをすることに。初めは不安だらけでしたが、やってみて、本当に良かったです!
ジェットコースターでは終始目を閉じている私でも、高すぎて怖いという感覚が全く無かったです!フリーフォール中はとにかく必死!パラシュートが開いてからはユックリ空の旅を楽しめました!!
ただ、事前のベルトランさんの説明では、日本語の講習ありとのことでしたが、全く無かったです。日本語を話せるスタッフ自体いないようです。でも、英語力ゼロの主人でさえも分かる位のジェスチャーでしたので大丈夫です。
あと、ベルトラさんの説明では、写真orビデオを選べるとの事でしたが、当日、
その説明もペラペラの英語で説明され、「シャシン?!ビデオ?!」と聞かれ思わず「シャシン。」と答えましたが、しかしどうやらGoproも選べる様子。後に、拙い英語で写真からGoproに変更しました。それさえも88ドル!値段は高いです!!しかしとてもいい記念になりました。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 11時開始プラン |
| Attended as: | Couples |
| Posted on: | 2015/06/13 |
| Activity Date: | 2015/06/05 |
Reviewed by: webstersway
I must admit, I was a bit apprehensive about this adventure as the fateful morning arrived. We were in Oahu visiting our Son and his wife, she was particularly interested in the shark tour. My wife, on the other hand, would have none of it, fortunately, they have an 'Observer' option available. We boarded the Kai Ou after removing our shoes and headed out. The Captain explained that the sharks had become accustomed to the sound of the engines since there had been crabbing done in the past and they would not need to chum the water...we were going to be the bait. The water was absolutely beautiful, a bit on the choppy side, however, which made entering the cage a little more adventurous. It was really amazing being in the water with the sharks all around, there were between 8 and twelve, plus a few other fish, including some very large Trumpet Fish. I think my wife got the worst end of the deal as she was sea sick when we got back in the boat. The crew members were awesome, I would definitely recommend this adventure!!!
| Rating: | |
|---|---|
| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Families |
| Posted on: | 2015/06/13 |
| Activity Date: | 2015/05/27 |
Reviewed by: M.S
It was a good experience, but the waves were intense and I got seasick. It might be a bit tough for those who are sensitive to seasickness. Also, it's better to pay the crew to take photos for you! I saw some beautiful photos taken by others. It's quite difficult to take them yourself.
いい経験できましたけど、波がすごくて船酔いしました。船酔いに弱いかたにはちょっと…。
また、写真はお金を払ってクルーにとってもらったほうがいいですよ!他のかたが撮ってもらった写真を見ましたがとても素敵でした!
自分でとるのはなかなか難しいです
| Rating: | |
|---|---|
| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Couples |
| Posted on: | 2015/06/12 |
| Activity Date: | 2015/06/09 |
Reviewed by: Amy
Seriously guys, this is a must. There was a whole bunch of sharks circling around us, and we saw a school of fishes too! I mean come on, you could finally say you swam with the Sharks! Tip: take motion sickness pills. The boat ride there could make you feel a little sick
| Rating: | |
|---|---|
| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2015/06/11 |
| Activity Date: | 2015/06/06 |
Reviewed by: Ashley
The waters were choppy but that didn't stop us! The crew was very polite and professional. You can watch the sharks from the boat while the other groups go too so you aren't bored. I do a lot of snorkeling and diving around the island, but this was a very unique experience. I will be bringing any other people who visit me to your company, thank you for an unforgettable time!
| Rating: | |
|---|---|
| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Families |
| Posted on: | 2015/06/09 |
| Activity Date: | 2015/05/27 |
Reviewed by: RYO
I think it's an experience everyone should have at least once in their life.
Skydiving at an altitude of 4,267 meters was a lot of fun, but the driver was very annoying, constantly asking for tips.
人生に一度経験した方がいいと思います。
高度4267メートルのスカイダイビングはとても楽しかったですが送迎のじじはチップ、チップでとてもうるさかった。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル 9時開始プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2015/06/08 |
| Activity Date: | 2015/06/05 |
Reviewed by: Ashley
I live here on the island and do a good amount of hiking. I thought this hike was pretty cool! Our guide, Nui, was extremely knowledgeable about the Hawaiian culture and plants in the area. The trail has TONS of strawberry guava and mountain apple trees along it. He pointed out plants that were native. He also pointed out the invasive plants, the problems they cause, and how or why they were brought here. It was very interesting! What made this hike special for me was is that we were hiing deep into the mountains where there aren't any houses or sign of urban development in view. This is quite rare for me. Most of the hikes I've done, known or less known, have some area that shows a city or buildings or concrete structures. Nui also stopped at a campsite to let us get some beautiful scenic pictures. This was my favorite part of the trip. The view of rows of ridges and the valley that we were hiking in was breathtaking.
Aloha Ashley,
Mahalo nui for your thoughtful and much appreciated review.
We are glad that you had a wonderful time, and you have taken great pictures of all the fun that you could have on our hike. We look forward to seeing out on our other tours as well!
Mahalo Nui Loa
Reid Oshiro
| Rating: | |
|---|---|
| Packages: | Huaka'i Nui [The Big Hiking Adventure] 50% Discount Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/06/07 |
| Activity Date: | 2015/06/04 |
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Reply from activity provider
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Thank you very much for participating in the tour. However, we sincerely apologize that your experience did not meet your expectations.
We have shared your feedback with the tour operator. Upon confirming the altitude for skydiving, we found that you participated at the requested height of 4,267 meters. There are two shuttle services available; those who participated in the 9 AM session used the first shuttle, while those who participated in the 11 AM session used the second shuttle. Therefore, we appreciate your understanding that the waiting time may be longer depending on the completion time of the skydiving.
Additionally, we sincerely apologize for the lack of guidance from our local staff regarding the return shuttle, which may have caused you discomfort.
Based on your valuable feedback, we will strive to improve our services in the future. Thank you very much for taking the time to share your experience with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、せっかくご利用いただきましたのにご満足いただけない結果となりましたこと、申し訳ございません。
お客様の体験談を催行会社に共有させていただきました。
スカイダイビングの高度について確認しましたところ、お客様はお申込みいただきました4267mにご参加されたことが確認できました。
送迎シャトルは2便あり、9時の回に参加された方を1便目、11時の回に参加された方を2便目のご利用となっております。
そのため、スカイダイビングの終了時間によって待ち時間が長くなってしまいますことご了承いただけますと幸いです。
また、帰りの送迎に関しまして、現地スタッフからご案内が不足しており、ご不快な思いをさせてしまいましたこと、心よりお詫び申し上げます。
お客様からの貴重なご意見をもとに、今後のサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム