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All Reviews for Honolulu Airport Lei Greetings in Oahu

Overall Rating

4.75 4.75 / 5

Reviews

378 reviews

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Flower greetings

Reviewed by: Jan Goldberg

Perfect way to arrive in Hawaii! Beautiful leis from me & my daughter in law.

Reply from activity provider

Aloha Jan!

Thank you for your wonderful review! Your greeter, Marlyn, was wondering how everything went with your family vacation! She had enjoyed presenting the leis, and we hope it was a great start to your vacation!

Mahalo!
-- Jesse I.

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2017/03/18
Activity Date: 2017/03/11

レイ・グリーティングサービス 新鮮な草花を使った種類豊富なレイから選べる!グループやハネムーンプランあり<ダニエル・K・イノウエ国際空港>

While the staff is kind, 親切なスタッフながらも

Reviewed by: ドルフィン

First, after picking up my luggage, it was difficult to find the designated area, and I ended up at the group exit.
The view was beautiful, and I took it all the way to Maui.

The staff was kind and helpful.

まず手荷物を受け取ってから、指定場所が分かりにくく、団体出口に出てしまった。
レイは綺麗で、マウイ島まで持って行った。

スタッフは親切で良かった。

Reply from activity provider

Aloha!
Thank you for reviewing the lei greeting! Your greeter, Alfred, was happy to present you with leis. We appreciate your understanding regarding the renovations at Honolulu International Airport, which has been around for a long time. It's wonderful to hear that you brought leis to Maui. I hope you had a fantastic vacation!

Mahalo!
Jesse

アロハ!
レイグリーティングをレビューしていただきありがとうございます!あなたの挨拶者、Alfredはあなたにleisを与えてくれてうれしかったです。ホノルル国際空港は古くから、改装工事にご理解いただきありがとうございます。あなたがマウイ島にleisを持ってきたことを知ったことは素晴らしいことです。素晴らしい休暇を過ごしたことを祈っています!

マハロ!
ジェシー

Translated by OpenAI
Show original Translate
Helpful
Rating:
Packages: オーキッド・レイ
Attended as: Families
Posted on: 2017/03/18
Activity Date: 2017/02/21

Honolulu Airport Honeymoon Romantic Flower Lei Greetings for Couples

Great welcome

Reviewed by: Marsel

It was very sucesefull suprise for my son and his girlfriend! Mahalo

  • Mahalo!

Helpful
Rating:
Packages: Honeymoon Special Leis (Set of 2 Leis) [until 12/31/2017]
Attended as: Couples
Posted on: 2017/03/14
Activity Date: 2017/03/11

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Lei

Reviewed by: HulaHoney

The greeter was right on time. She had a sign with my name, a chocolate and an informative sheet. It was more than I expected. I would recommend this company to others.

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2017/03/08
Activity Date: 2017/02/26

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Greeting

Reviewed by: Star

I wrote a review on the other Lei Greeting, the young lady was wonderful, very professional, very friendly, very warm helpful with everything!!!

Helpful
Rating:
Packages: Classic Kukui Nut Lei
Attended as: Families with Young Children
Posted on: 2017/02/28
Activity Date: 2017/02/18

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Greeting

Reviewed by: Star

This was so GREAT the kids and adults that had never been to Hawaii thought it was GREAT!!! The young lady was wonderful!!! She took us to baggage pick up and to the place where we picked up our shuttle. Wonderful!!!!

Reply from activity provider

Aloha Star!

Thank you for taking the time to reply to us regarding your lei greeting! We take pride with giving guests to our islands a piece of the aloha spirit. Our lei makers will be notified of your wonderful review, and I am sure they will be ecstatic to provide more quality leis for years to come.

We sincerely appreciate having the opportunity to serve you, and we hope to do so again in the future!

Mahalo Nui Loa!
-- Jesse I.

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families with Young Children
Posted on: 2017/02/28
Activity Date: 2017/02/18

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

quality

Reviewed by: Wendy Pomerantz

This was a big hit with my husband. He was visiting his son for the week and when he got off the plane there was a sign with his name on it. I wanted to surprise him for his Birthday. He went up to the man and was surprised with a lei with nuts and shells and a flower lei. Such a nice surprise. The gentleman was very personable and talked with David about his stay. I highly recommend this company.

Helpful
Rating:
Packages: Classic Kukui Nut Lei
Attended as: Solo Travelers
Posted on: 2017/02/13
Activity Date: 2017/01/22

Honolulu Airport Honeymoon Romantic Flower Lei Greetings for Couples

A true "Aloha" welcome!

Reviewed by: Gillespie

We came with a couple who had not yet experienced Hawaii. To be welcomed with the beautiful leis and friendly and helpful people, gave us the start we were hoping for. Thank you so much, for the great products, but even more for the true reflection of the "Aloha" spirit!

Reply from activity provider

Aloha! Thank you for taking the time to inform us of your lei greeting! The image of all of you being happy is so priceless! Your greeter, Rumalynn, is a great example of genuine Hawaiian hospitality, and we enjoyed assisting you with this lei greeting from start to finish! We hope you had a wonderful time here on our islands, and we look forward to having the opportunity to serve you again in the future!

Mahalo!
-- Jesse I.

  • Aloha

Helpful
Rating:
Packages: Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017]
Attended as: Couples
Posted on: 2017/02/11
Activity Date: 2017/01/21

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Great welcome

Reviewed by: Darjan

Everything was perfect, our was late for 2 hours but girl wait for us. Very helpful for finding transportation for hotel.

Reply from activity provider

Aloha Darjan!

Thank you for taking the time to reply to us regarding your lei greeting! We take pride with giving guests to our islands a piece of the aloha spirit. We do our best to be there for you, so we deeply appreciate that everything went well for you despite the delay.

We sincerely appreciate having the opportunity to serve you, and we hope to do so again in the future!

Mahalo Nui Loa!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Couples
Posted on: 2017/01/01
Activity Date: 2016/12/29

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

aloha

Reviewed by: Tara Stricklen

just like in the movies... a greeting when you walked off the plane.

Reply from activity provider

Aloha Tara!

Thank you for taking the time to reply to us regarding your lei greeting! We take pride with giving guests to our islands a piece of the aloha spirit.

We sincerely appreciate having the opportunity to serve you, and we hope to do so again in the future!

Mahalo Nui Loa!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2016/12/27
Activity Date: 2016/12/04

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Very helpful

Reviewed by: Edward

Our greeter was waiting for us even though our plane was late. She took a picture for us and guided us through the airport. Thank you.

Reply from activity provider

Aloha Edward!

Thank you for taking the time to share your experience with us regarding your lei greeting! We take pride with giving guests to our islands a piece of the aloha spirit. Our greeter will be thrilled to hear about your review and she will be sure to continue giving her aloha to all of our guests into the beautiful islands.

We sincerely appreciate having the opportunity to serve you, and we hope to do so again in the future!

Mahalo Nui Loa!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Couples
Posted on: 2016/12/10
Activity Date: 2016/12/07

Honolulu Airport Honeymoon Romantic Flower Lei Greetings for Couples

Perfect!

Reviewed by: Jennifer & Jim

Thank you so much for the lei greeting! My husband was surprised and that is exactly what I was going for. They held up so well, stayed alive and well for our entire 10 day stay on the island and are still alive and well after making the 3,000 mile trip home! Thank you for making our first trip to Hawaii so memorable right from our arrival! I would recommend this to anyone visiting.

Reply from activity provider

Aloha Jennifer and Jim! Thank you for taking the time to reply to us! It is wonderful that your greeter, Rumalynn, was there to hand you everything you had ordered! Rumalynn is a very "loko-kine" girl who has nothing but Aloha in her veins. I am glad that you were pleased with her services, and I will definitely inform her of your beautiful reviews.

Mahalo!
-- Jesse I.

Helpful
Rating:
Packages: Honeymoon Special Leis (Set of 2 Leis) [until 12/31/2017]
Attended as: Couples
Posted on: 2016/11/27
Activity Date: 2016/11/11

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Great service

Reviewed by: Lymarie

Friendly and helpful guide us at the airport and made sure out transportation was set she was awesome went above and beyond her duties descriptions by the way the lei was beautiful

Reply from activity provider

Aloha Lymarie! Thank you for taking the time to send us a review! We are pleased that Jackie was successful with her greeting duties, and we hope that her awesome personality made your lei greeting that much more special! We hope you have a wonderful vacation and that we can have the opportunity to serve you again in the near future! Mahalo! -- Jesse I.

  • Thank you !!!

Helpful
Rating:
Packages: Classic Kukui Nut Lei
Attended as: Friends
Posted on: 2016/10/30
Activity Date: 2016/10/27

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Recommended

Reviewed by: Virginia

Your greater was great. Pleasant smiles from ear to ear. Stayed and talked to us, wasn't in a hurry to leave. Leis were fresh.

Reply from activity provider

Aloha Virginia!

We very much appreciate you taking the time to write a review on our wonderful greeter. We were able to reference your order and our schedules with ease to find who it was and we are quite proud of the services of which they provided you. Thank you for letting us know, I'm sure the greeter will be elated that they were able to provide you a wonderful experience.

Mahalo Nui!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Friends
Posted on: 2016/10/24
Activity Date: 2016/10/01

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Refreshing!

Reviewed by: Khaufee

Just what's needed after a cramped nine hour flight! Wonderful greeting! Alfred was so pleasant!

Reply from activity provider

Aloha!

Thank you very much for taking the time to write a review regarding your experience with our services provided by our wonderful greeter, Alfred. It means well to us that we are providing what you consider five star services, as we are always searching for every opportunity to improve ourselves to share that aloha spirit with all visitors and returning residence.

We are pleased to share this with Alfred, especially as it was his birthday today! I'm sure he would be quite honored that he could help bring you a memorable experience into the islands.

Mahalo Nui Loa,
-- LeiGreeting.com Staff

Helpful
Rating:
Packages: Deluxe Fragrant Tuberose & Orchid Lei
Attended as: Solo Travelers
Posted on: 2016/10/17
Activity Date: 2016/10/09

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Amazing experience

Reviewed by: Detroiter

Truly loved the experience, it was my daughters first trip to Hawaii and your representative made her welcome one to remember, she took pictures for us walked us to baggage claim and gave us useful information to help make our trip memorable. She also waited with us for our transportation to arrive. She was truly amazing and should be recognized for it..Will definitely use company again.

Reply from activity provider

Aloha Detroiter! Thank you for that wonderful review! Your greeter, Rumalynn, is a genuinely heart-warming woman who enjoys bringing aloha as much as she can. We hope that your vacation was as wonderful as it was imagined, and we look forward to having the opportunity to serve you again in the future.

Mahalo Nui Loa!
-- Jesse I.

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2016/09/30
Activity Date: 2016/09/27

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Great, amasing, must do for everyone!!!!

Reviewed by: Gudny

It was planned as a surprise for my mother and my it was a succsess!!!! The person, Alfred, who greeted us was really heartwarming and helpful. I am so grateful for having decided to do this and for having met Alfred. Many thanks and hugs and kisses to Alfred

Reply from activity provider

Aloha Gudny! I have just passed your message to Alfred and he wanted me to let you both know that you are very welcome!!! He had a lovely time greeting the both of you! Mahalo for you lovely message and I hope the both of you made several precious memories on our beautiful island!

  • Mother and daughter from Iceland

Helpful
Rating:
Packages: Deluxe Fragrant Tuberose & Orchid Lei
Attended as: Friends
Posted on: 2016/09/11
Activity Date: 2016/09/08

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

great

Reviewed by: judy

FANTASTIC!!!It was so nice when arriving and she was there greeting us.

Reply from activity provider

Aloha Judy, Thank you very much for the feedback on your experience. We are happy to hear that we lived up to your standards. Again, thank you very much and have a wonderful day!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2016/09/04
Activity Date: 2016/08/17

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Sister Surprise

Reviewed by: Pegeen

This was for my oldest sister when she arrived to meet up with our other sister who is working in Hawaii for two weeks.
I had gotten this lei greeting when I visited and it made me fall in love with the islands.
I wanted to share it with her too. The smile on her face in the picture I was sent was magical. The happiest smile I've seen on her in 20 years.
Mahalo for granting her that happiness.

Reply from activity provider

Aloha Pegeen, Thank you very much for the feedback regarding both yours and your sister's experience during our services. We are happy to have shared a part in that wonderful and happy smile and hope that you have made wonderful memories during her stay. Again, thank you very much and have an amazing day!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Solo Travelers
Posted on: 2016/09/03
Activity Date: 2016/08/31

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Perfect Start

Reviewed by: Barb

We had the nicest man greet us at HNL, so helpful and friendly. It was the perfect way to start a nice Hawaiian vacation!

Reply from activity provider

Aloha Barb, Thank you very much for taking the time to write a review on the positive impact our greeter had for you. We will be sure to let him know about your review, we are all elated to learn that we are doing well with our services. We hope you have/had a wonderful and memorable trip in Hawai'i! Mahalo nui loa!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2016/08/27
Activity Date: 2016/08/02

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Lei Greeting

Reviewed by: Family B

It was a wonderful surprise for my daughter and husband! Our Greeter was so sweet!

Reply from activity provider

Aloha B Family,

Thank you very much for taking the time to write a review on the type of impact our greeter had for you. We are sure he will be quite elated by your comment and continue to provide a wonderful service. We hope you enjoy your stay here in the beautiful islands! Mahalo nui loa.

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Families
Posted on: 2016/08/25
Activity Date: 2016/08/17

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

perfect organization

Reviewed by: Martin

Without Problems; in Time; very good Organization; friendly staff

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Couples
Posted on: 2016/08/12
Activity Date: 2016/07/21

レイ・グリーティングサービス 新鮮な草花を使った種類豊富なレイから選べる!グループやハネムーンプランあり<ダニエル・K・イノウエ国際空港>

A regrettable communication error. 痛恨の連絡ミス

Reviewed by: KATO

Since it was the first time for me, my family, and my friends' families to come to Hawaii, I ordered a lei welcome as a surprise without telling anyone.

On the day of July 29, when I found the person holding our team name sign at the airport exit, she was a woman in a regular shirt and pants. I thought she would guide us to where we would receive the lei, but when I spoke to her, she took out a lei from her bag and placed it on my family member behind me, saying, "Welcome, thank you." I was confused because this was not what I expected, and even though I had ordered for all 16 people and made a payment in advance, why was there only one? I showed the voucher for the 16 orders to the staff, but they showed me a document that probably came from the company, saying, "It says one here, right?"

Indeed, it was written as one, but I couldn't accept it. I called the local company to check if the remaining 15 had not been processed, and it turned out that the payment had been made, but there was a communication error. They asked if they should deliver the rest to the hotel later, but I said it wouldn't make sense if I didn't receive them at the airport, so I requested to cancel the remaining 15 and process a refund.

I was very disappointed, especially since I had high hopes for the surprise. The kids asked, "Why is there only one?" and I felt bad from the moment we arrived. Starting the trip like this put me in a really unpleasant mood, so I hope they will be more careful in the future.

By the way, I also hope the person handing out the lei will pay more attention to their attire and greet us with a bigger smile to create a welcoming atmosphere.

僕も家族も友人家族も含め初めてハワイに来たので、みんなには言わず、サプライズで楽しませようとレイのお出迎えを注文しました。
7月29日の当日、私たちのチーム名の札を持っている方を空港出口でさがして見つけたら、普通のシャツにズボンをはいている女性でしたので、きっとこの人はレイをかけてくれる場所まで案内してくれる方だと思っていましたが、話しかけるとバックから取り出したレイを僕の後ろにいた家族にかけてくれて、「ようこそ、ありがとう」って言っていました。なんだこれは?写真等と期待してたのと違うぞ、更に16人全員分注文して事前にカード決済しているのに何で1人だけ?と疑問だらけで、16人の注文のバウチャーを係りの方に見せましたが、「私の書類には、1つって書いてあるでしょ」って会社から渡されているであろう書類を見せられました。
確かに1人って書いてありましたが、なんか納得できずに、現地の会社に電話して残り15個がまさか決済されてないよなと思い連絡しました。
やはり決済はされていて連絡ミスだったらしく、あとでホテルに届けるか?と言われましたが、空港でもらわないと意味がないので残り15個はキャンセルして返金処理をしてもらうようにしました。
サプライズで楽しませようと期待していただけに非常に残念でした。子供達にも「何で一人だけ?」て言われて、着いた着いた瞬間から嫌な思いをしてしまいました。旅の始まりで、こんな感じだと凄く嫌な気分になったので、今後気をつけて欲しいです。
ちなみにレイを渡してくれる方も、服装に気を使ってもっと笑顔で歓迎ムードを出してほしいです。

Reply from activity provider

Thank you very much for using Ray Greeting Service.

However, we sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite the excitement of your travels.

Upon confirming the details with the local operating company, we found that there was an error in the arrangements. Although you had requested 16 leis, we were only able to provide one on the day of your arrival. We are truly sorry that we could not fulfill your request for the lei delivery service, which was intended to be a surprise.

Additionally, we deeply apologize on behalf of the operating company for the staff's handling of the situation. Instead of welcoming you as you arrived and helping you create wonderful memories, we unfortunately caused you discomfort.

Please be assured that we will contact you separately via email regarding the details.

To prevent similar inconveniences in the future, we take your feedback seriously and will work with the operating company to improve our services.

Thank you very much for your valuable feedback during this busy time.

VELTRA Customer Support Team

この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。

今回の内容を現地催行会社に確認させていただきましたところ、お手配に誤りがあり、16個のレイのご依頼を承っていたのにも関わらず当日1個しかご案内が出来かねたとの報告がございました。
せっかくのサプライズ演出のためにレイのお渡しサービスをお申し込みいただいたのにも関わらず、催行会社のお手配に漏れがあったためにご提供できず大変申し訳ございませんでした。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
詳細につきましては、別途メールにてご連絡させていただおておりますことご了承ください。

同様のご迷惑をおかけしないためにも、お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。

お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Show original Translate
Helpful
Rating:
Packages: シルク・プルメリア・レイ
Attended as: Families
Posted on: 2016/08/09
Activity Date: 2016/07/29

Honolulu Airport Honeymoon Romantic Flower Lei Greetings for Couples

Airport greeting

Reviewed by: Clifford

Very well done. The young lady was very attentive and gracious. She helped make the experience very pleasant for all of us.

Reply from activity provider

Aloha Mr. Clifford,

Thank you very much for your feedback, we very much appreciate it! I am glad that our greeter serviced you with a high standard of service and made your trip in the islands an enjoyable one. We hope you have a wonderful week, and again, thank you very much!

Mahalo,
LeiGreeting.com Staff

Helpful
Rating:
Packages: Forever Love (Set of 2 Orchid Leis & 2 Kukui Nut Leis) [until 12/31/2017]
Attended as: Families
Posted on: 2016/08/07
Activity Date: 2016/08/04

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Awesome

Reviewed by: Sherry Washburn

My Neice was traveling to Oahu from LA. Her plane had engine damage and she had to wait for a new plane. She was overwhelmed & extremely upset that her departure was delayed almost an entire day. I thought I'd cheer her by having her Lei'd at her arrival. It was short notice, I could not get anyone to do it. Than I called Veltra, I explained my situation. After some checking the very nice gal told me they could arrange it, my niece was arriving in just 3 hours. I am so greatful. Thank you!

  • Thank You!!!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Solo Travelers
Posted on: 2016/08/07
Activity Date: 2016/08/04

レイ・グリーティングサービス 新鮮な草花を使った種類豊富なレイから選べる!グループやハネムーンプランあり<ダニエル・K・イノウエ国際空港>

I want my time and money back! 時間とお金を返してほしい!

Reviewed by: さとし

I thought I would easily find the group exit since I was wearing a red aloha shirt, but I couldn't find it at all. I even tried the individual exit, thinking it might be a different one, but still no luck. By the time I went back to search, it had already been an hour since my arrival.

I had no choice but to ask the JTB representative I had arranged my trip with. They helped me search and even made contact.

To my surprise, they said, "At the individual exit, there's someone in a purple aloha shirt." Wasn't it supposed to be red at the group exit?

Moreover, they said they couldn't reach the person, so I was asked to look for them. The JTB representative also helped with a major search.

Then, I found him. He was sitting to the side, doing a crossword puzzle, showing no intention of looking for me at all. The JTB representative had to firmly tell him, and only then did he finally realize.

To make matters worse, the lei was in a plastic bag, lacking any charm. The card he handed me had different writing than what I had requested.

I wasted both time and money. I want a refund.

団体出口、赤色のアロハシャツということで、すぐ見つかるだろうと思っていたのですが、全く見つからず。
違う出口かと思って個人の方も行ってみたのですがまた見つからず。
戻って探している間にすでに到着から一時間。

仕方なく旅行を依頼していたJTBの人に聞いてみたら、探してくれたり、さらには連絡をとってくれました。

すると、驚くことに、
「個人出口」で、「紫」のアロハシャツ。
は、団体出口、赤では??

しかも連絡がつかないから、こちらから探してくれと言われたとのこと。
JTBの人も手伝ってくれて大捜索。

すると、いました。
脇に腰かけて、クロスワードをしているおじさん。
探す気なんてさらさらありません。
JTBの人があきれた感じで強く言ってくれて、やっと気づいたくらい。

しかもレイはポリ袋の中。全く情緒なんてありません。
渡してくれたカードもこちらが依頼していたものとは違う文字。


時間とお金を無駄にしました。
返金を求めたいです。



Reply from activity provider

Thank you very much for using Ray Greeting Service.

However, I sincerely apologize for the significant inconvenience caused to you from the very beginning of your trip, despite it being a special occasion.

Upon confirming the details with the local operating company, it was found that the greeting was actually at the individual exit, but there was an error in our activity page that incorrectly stated it was at the group exit. I am truly sorry for the trouble caused by the inaccuracies on our activity page.

Additionally, regarding the staff's response at the location, they should have welcomed you upon your arrival and assisted in creating memorable experiences, but instead, we caused you discomfort. On behalf of the operating company, I deeply apologize for this.

We have also contacted you separately via email, so I would appreciate it if you could check your email for further details.

We take your feedback seriously and will work with the operating company to improve our services in the future.

Thank you very much for your valuable feedback during your busy time.

VELTRA Customer Support Team

この度はレイ・グリーティングサービスをご利用いただき誠にありがとうございます。
しかしながら、せっかくのご旅行にも関わらず、旅の始まりからお客様に多大なるご迷惑をおかけしましたこと心よりお詫び申し上げます。

今回の内容を現地催行会社に確認させていただきましたところ、実際は個人出口でのグリーティングでありましたが、弊社アクティビティページに記載に誤りがあり、団体出口とご案内してしまったことが発覚しました。
弊社アクティビティページの記載不備により、ご迷惑をおかけしましたこと、誠に申し訳ございません。
また、現地で対応させていただきましたスタッフの対応につきましても、本来であればご到着のお客様をお迎えし、思い出作りお手伝いをすべきところ、かえってご不快なお思いを抱かせてしまいましたこと催行会社に代わり深くお詫び申し上げます。
別途メールにてご連絡させていただおておりますので、詳細につきましては、メールをご確認いただけましたら幸いです。

お客様からのお言葉を真摯に受け止め、催行会社と共に、今後さらなるサービス向上に努めてまいります。

お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム

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Helpful
Rating:
Packages: オーキッド・レイ
Attended as: Couples
Posted on: 2016/08/04
Activity Date: 2016/08/03

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Getting Leied In Honolulu

Reviewed by: Martin H.

I wanted to get a Lei greeting for my wife on our arrival in Honolulu, and I contracted with Hawaii Activities for an Orchid/Ti leaf lei for my wife and a Ti leaf lei for myself. First our plane was late and the greeter was still there right on time at our arrival, and second the leis were very well done, with my wife's Orchid lei being really beautiful. I was happy with how it turned out, and would recommend these people to others who are coming to Hawaii.

Reply from activity provider

Aloha Martin! Thank you for taking the time to reply to us! We are glad that these leis made you and your wife feel welcomed! We hope you have had a great time on the islands, and we look forward to serving you in the future!

Mahalo Nui Loa!
-- Jesse I.

Helpful
Rating:
Packages: Classic Ti Leaf Lei
Attended as: Couples
Posted on: 2016/07/27
Activity Date: 2016/07/22

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Greetings

Reviewed by: Mark

We were met by a very cheerful person and the Lei's were beautiful. She took us to the baggage area and continued to tell us about the island and provide suggestions on what to do. Awesome way to start our vacation.

Reply from activity provider

Mahalo for the wonderful review, Mark!!! We hope you'll remember your lei greeting when you think of Hawaii!

Helpful
Rating:
Packages: Deluxe Fragrant Tuberose & Orchid Lei
Attended as: Couples
Posted on: 2016/07/16
Activity Date: 2016/06/18

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

lei greeting

Reviewed by: vblack

absolutely wonderful!! so nice and the couple we traveled with had never been to hawaii and they were thrilled with the special attention and great smile of your gal she even took a photo for us and offered to walk to baggage area with us if we needed help

Reply from activity provider

Aloha! Thank you for taking the time to reply to our services! We are thrilled to have learned the greeting from Jackie was to your satisfaction! We take pride in our greetings and wish the clients had a wonderful start to their Hawaiian vacation!

Mahalo!
-- Jesse I.

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Couples
Posted on: 2016/07/09
Activity Date: 2016/06/18

Oahu Lei Greeting Service at Honolulu Airport - Hawaiian Floral Necklace & More

Very good customer service!

Reviewed by: Neekan Rivera

Marilyn was extremely polite and welcoming at the beginning of the flight. She offered to take a nice picture of us and waited until the baggage arrived. Which was a pretty long time. All in all the perfect surprise for my wife

Reply from activity provider

Mahalo for your wonderful review! Marlyn is a wonderful greeter and were ecstatic to hear that the surprise was perfect!

Helpful
Rating:
Packages: Classic Orchid Lei
Attended as: Couples
Posted on: 2016/07/03
Activity Date: 2016/06/29
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