Reviewed by: サクラサク
I received two free drink tickets per person. I ordered a drink, but after waiting for many minutes because they were busy, they brought me something without any decorations like flowers. When I tried to use the second ticket, they refused me while speaking rapidly in English. I thought maybe it was already last call and was about to give up when they started taking orders from other guests. I pressed them on why they didn't take my order, but I couldn't understand what they were saying at all. I did receive the ticket, but in the end, they never brought me my drink. It might be due to a staff shortage after COVID, but I think they have the worst staff. Previously, when I participated in a countdown cruise with Five Star, the service was exceptional, but this time, instead of enjoying myself, I felt discriminated against and it made me sad.
フリードリンクチケットを2枚/人もらっていた。チチを注文したが、忙しくて何十分も待ったあげく、花などの飾りもないものが置かれた。二枚めを使おうとすると、英語をまくしたてて、拒否された。もうラストオーダーなのかもと思い、諦めていたら、そのうち、臨席のオーダーを取り始めた。なぜ私のオーダーを受けなかったのかと問い詰めたが、何を言ってるのかさっぱりわからなかった。一応チケットを受け取ったが、結局ドリンクは持ってきてくれなかった。コロナ明けで人手不足なのかもしれないが、最低のスタッフだと思います。以前ファイブスターで、カウントダウンクルーズに参加した時は最高のスタッフのおもてなしだったのに、今回は、楽しめるどころか、差別されて、悲しかったです。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Sam
I would recommend the tour to everyone great view of the city at night.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/10 |
| Activity Date: | 2022/10/08 |
Reviewed by: Jaci A
We had a wonderful sunset cruise. A very low-key and relaxing way to view the sunset and beautiful landscape. Captain and family are friendly and kind and make the experience even more enjoyable.
| Rating: | |
|---|---|
| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Friends |
| Posted on: | 2022/10/09 |
| Activity Date: | 2022/10/08 |
Reviewed by: MAO
It was my first time doing SUP, but they taught me very carefully how to hold the board and paddle. They praised me a lot and encouraged me. Once I was able to do a little, they taught me the next thing, so I was able to improve without feeling pressured. It's a shame that the videos and photos are $50 per person, as I would have purchased just the photos if they had sold them separately.
初めてのSUPでしたが、ボードやパドルの持ち方からとても丁寧に教えてくれました。
いっぱい褒めてのばしてくれます。少し出来るようになるとつぎの事を教えてくれるので無理なく上達できます。
動画と写真は1人50ドルで高いので、写真だけでも販売してくれたら購入出来たのに残念です。
Dear MAO, thank you for the 5-star rating and review. We are very honored to hear that our instructor was kind to you.
Regarding the photo and video service, it is $50 for photos only and $80 for a photo and video package. If you are interested again, please send the details below to beachboyphotography@gmail.com, and they will send you a link. After viewing the photos and videos, you can purchase what you are interested in online.
The information needed is: 1) the date and time of the lesson, 2) the type of lesson (Private Group SUP Lessons), and 3) details about your appearance (for example, a couple of a man and woman wearing blue board shorts and a yellow rash guard) to beachboyphotography@gmail.com.
We look forward to your next visit.
MAO様:5つ星のレイティングと口コミ、有難うございます。弊社のインストラクターがお客様に優しかったと聞き、とても光栄です。
写真・動画のサービスですが、写真のみですと$50、写真・動画のセットで$80です。もしもまたご興味がある場合は、beachboyphotography@gmail.comへ下記の詳細を送ると、リンクを送ってくれます。写真・動画を見た後、ご興味がある物をオンラインにてご購入出来ます。
必要なインフォメーションは 1)レッスンの日にちと時間, 2) レッスンの種類(Private Group SUP Lessons), 3)容姿の詳細(男と女のカップルで、ブルーのボードショーツと黄色のラッシュガードを着てたなど)をbeachboyphotography@gmail.comまで送って下さい。
ではまたのお越しをお待ちしております。
| Rating: | |
|---|---|
| Packages: | グループレッスン |
| Attended as: | Families |
| Posted on: | 2022/10/09 |
| Activity Date: | 2022/10/07 |
Reviewed by: Candy M.
We had a blast. The crew was amazing, the drinks were flowing, and the music made it so fun. This was the best way to start our vacation! Would definitely do it again.
| Rating: | |
|---|---|
| Packages: | Afternoon Happy Hour Sail |
| Attended as: | Friends |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/10/06 |
Reviewed by: A Pham
The views were worth it. Didn’t really like the food. Opt out of photo as you will have time to go around the ship and take your own photos free of charge.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/09/15 |
Reviewed by: ayano
The rock and hula show was amazing!
It was a very good performance!
It took a while to eat because we had to share a table with a large group.
No one was wearing masks. In fact, hardly anyone wears masks in Hawaii.
Since people are sitting very close together, I wouldn't recommend it for those who are concerned about infections.
It seems that there are not many people who are worried about it in Hawaii.
The food was just okay. The meat was very delicious.
A plan that includes just the hula show might be a good option.
ロック ア フラショーは最高でした!
とてもよいパフォーマンスでした!
食事は大人数の相席でご飯を食べに行くまで時間がかかりました。
マスクをしている人はいません。そもそもハワイでマスクをしてる人はほぼいません。
隣の人と距離がとても近いので感染不安などある方はおすすめできません。
ハワイなので気にしている人は少なさそうです。
食事の内容はまぁまぁという感じです。お肉はとても美味しかったです。
フラショーだけのプランでもよいかもしれません。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニターツアー/ビュッフェディナー(2階席)<12月ご参加> |
| Attended as: | Couples |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/10/04 |
Reviewed by: Simon
The crew was very nice and friendly! We loved it!!!!
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included |
| Attended as: | Friends |
| Posted on: | 2022/10/08 |
| Activity Date: | 2022/10/06 |
Reviewed by: 4wells4rams
What an enjoyable evening! Beautiful view, nice cuts of meat prepared deliciously, fun entertainment and we met some wonderful people. What a small world, met some folks from a nearby city back home. Strongly encourage you to book a special night- no regrets!
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: vanilla
It was my first time back in Hawaii in three years, and my first time participating in this cruise in three years as well. The weather was probably the best I've ever experienced. The ocean seemed to be clearer than before. Wearing masks is optional. If you're concerned, it might be a good idea to bring your own mask and snorkel. Prices have gone up compared to before, but the easy snorkeling off Waikiki and the enjoyable cruising experience are worth it.
3年ぶりのハワイ、3年ぶりのこのクルーズへの参加でした。今までで多分1番のお天気。海がキレイになったような気がします。マスク着用は自由です。気になる方はマイマスク、シュノーケル持参がいいかもしれません。以前と比べて値上がっていますが、ワイキキ沖でのお手軽シュノーケル、気持ちいいクルージングは価値ありです。
| Rating: | |
|---|---|
| Packages: | 【期間限定!】基本プラン |
| Attended as: | Couples |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/09/28 |
Reviewed by: Melinda T
Was an excellent cruise with theee lovely, fantastic crew members (they were excellent with my older mother too). Boom net was fun, we saw a pod of dolphins and caught a great wave back into the beach. Lots of fun and excellent value for money. Would highly recommend!
| Rating: | |
|---|---|
| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Families |
| Posted on: | 2022/10/06 |
| Activity Date: | 2022/10/04 |
Reviewed by: どら猫
Even though it was cloudy, I could see a bit of the sunset and Diamond Head with a rainbow over it. It was amazing along with the flowing music!
曇りでも、サンセットは少し見え、虹がかかるダイアモンドヘッドも見えた。流れる音楽とともに最高でした!
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Couples |
| Posted on: | 2022/10/05 |
| Activity Date: | 2022/10/02 |
Reviewed by: Kkk
Friendly staff. First time surfing experience feels good my kids love it.
Thank you Kexi!! It was a great time taking you and the kids surfing; you all rocked it out there. We are so glad you enjoyed your time with us, and we hope to see you back again soon. Aloha from the whole team!!
| Rating: | |
|---|---|
| Packages: | Two Hour Family Package (Adult & Child Special Package) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/10/04 |
| Activity Date: | 2022/10/02 |
Reviewed by: サンフ
I made a VIP reservation and was told I would have the front row seats, but from the photos, it looked like a table seat, and in reality, there were no table seats, just regular seats. If there are changes, I think it should be clearly stated. Moreover, the price difference between VIP and regular reservations is significant, yet the regular seats are just one row behind the VIP ones.
It's really unfair to book based on the photos.
VIPで予約し、一番前の席とのことだったが、写真で見た限り、テーブル席なのに実際はテーブル席などなく、普通の席だった。変更があるならそう書くべきだと思う。しかも、vipと普通の予約で値段が大きく違うのに普通でも席はvipの一つ後ろなだけ。
こちらは写真を見て予約するのに酷すぎる
| Rating: | |
|---|---|
| Packages: | VIPワイキキルアウ ビュッフェ & ショー(中央前方のVIP席) |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/25 |
Reviewed by: イッチー
The lobster and the meat were excellent. Of course, the sunset view was also beautiful. We enjoyed a bottle of wine and felt great. The hula dance show and local music performances on the boat were wonderful as well.
ロブスターもお肉も最高。もちろん夕日の沈む景色も。ワインを1本空けていい気持ちでした。船内でのフラダンスショーや地元の歌のパフォーマンスも素晴らしかったです。
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/22 |
Reviewed by: Laura
It was just okay. Boarding went quickly and was fairly organized. You weren't too crowded in the dining room, however it was HOT. They need fans. We were sitting on the sunset side on the outside and the sun was in my face the entire meal. Between the sun, heat and movement of the boat I was miserable. I don't normally get seasick, but combined with the extreme heat and lack of breeze I felt like crap. I couldn't wait to get up top where there was a breeze.
The buffet had what was advertised, but it was a minimal selection. In my opinion it left something to be desired, I didn't even eat one plate. The desserts were okay, the fruit was fresh. The wait staff was friendly and efficient.
We did have a spectacular sunset and it is amazing to see from the ship. We missed most of the entertainment because I needed to be up where there was a breeze but people seemed to be enjoying themselves. We went on Friday to see the fireworks. There were so many people topside that we couldn't stand on the side of the ship you needed to be on to watch them. (You want to be on the right side.) We wound up going back to our seats (2nd level) and had a perfect view of the end of the fireworks display. Overall I couldn't wait for the evening to end so I could get off the ship and get into the air conditioning. Personally I would not go again, but as I said a lot of people did seem to be enjoying themselves. I should mention, I'm not overweight, so that is not why I was so hot, they really need fans in those lower areas. Had I not been so miserable because of the heat I may have had a better experience.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Couples |
| Posted on: | 2022/10/03 |
| Activity Date: | 2022/09/30 |
Reviewed by: Marcella
We went on a Friday for the fireworks. Everything from the food entertainment show and service was over and beyond. Would highly recommend! The sunset was absolutely beautiful.
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Friends |
| Posted on: | 2022/10/02 |
| Activity Date: | 2022/09/30 |
Reviewed by: ふみく
I took a private SUP lesson at Waikiki Beach. First, I received some basic instruction on the sand and then headed straight to the ocean. When the waves came and I fell, I was taught how to get back on the board and tried again. As I repeated this and got used to it, I was enveloped in the luxury of paddling while looking at Diamond Head. My instructor, Mike, pointed and exclaimed, "Turtle!" and right there was a honu (sea turtle) coming up to the surface for air, which was so moving. As a 62-year-old with no particular athletic experience, I thoroughly enjoyed a happy hour filled with a pleasant sense of fatigue. Thank you very much.
ワイキキビーチでSUPのプライベートレッスンを受けました。まずは砂浜の上で簡単な指導を受けすぐに海へ。波が来て落ちるとボードへの上り方を教えてもらい再度トライ、それを繰り返して慣れてきたとき、ダイアモンドヘッドを眺めながらSUPしている贅沢感に包まれました。インストラクターのマイクさんが「カメ!」と指さしたすぐそこにはホヌ(海亀)が息継ぎに水面に上がってきていて感動。特に運動経験のない62歳の私ですが、心地よい疲労感とともに十二分に楽しめた幸せな1時間でした。ありがとうございました。
Dear Fumiku,
Thank you very much for sharing your five-star rating and wonderful experience! We are thrilled to hear that you enjoyed your time with us. You were able to see a honu, right? How lucky you were! Even for us who live in Hawaii, seeing a honu in the ocean is very exciting! We would be very happy if you could use our activities again next time. We appreciate you taking the time out of your busy schedule to write a review. We look forward to your next visit! Aloha!
ふみく様:5つ星のレイティングと素敵な体験をシェアして頂き、誠に有賀応ございます!大変楽しんで頂いたようで弊社でもとても喜んでおります。ホヌに待遇為されたのですね? ラッキーでしたね! ハワイに住んでいる私達でも海でホヌを見るのはとてもテンションが上がります! 次回にまた弊社のアクティビティーをご利用して頂けたらとても嬉しいです。お忙しい中わざわざお時間をかけて口コミを書いて頂いて感謝しております。またのお越しをお待ちしております!アロハ!
| Rating: | |
|---|---|
| Packages: | マンツーマンレッスン |
| Attended as: | Solo Travelers |
| Posted on: | 2022/10/01 |
| Activity Date: | 2022/09/07 |
Reviewed by: Happy Customer
One of my most favorite adventures in Honolulu. Beautiful sunset, spinner dolphins, and turtles. The staff is great helped with everyone get on and off the boat., They asked it they could take photos for us. Answered all questions.
I would highly recommend.
| Rating: | |
|---|---|
| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Couples |
| Posted on: | 2022/09/30 |
| Activity Date: | 2022/09/28 |
Reviewed by: Laura@HawaiianTravel
What a great snorkel experience. This is a must-do for all Waikiki visitors. Cost wise, it is a great value, and only takes up 2 hours of your day. We saw about 6 turtles and lots of colorful fish. The crew was very nice & helpful. So glad we did this and would highly recommend to others.
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included |
| Attended as: | Couples |
| Posted on: | 2022/09/30 |
| Activity Date: | 2022/09/25 |
Reviewed by: Yes to Hawaii
So fun! This is one of my favorite boats. I liked that it had a covered cabin area for those who wanted to get out of the sun for a bit. The start time mid-morning was great to have a bit of a sleep-in. We headed out to Turtle Canyon, about 5-10 minutes sail from the shoreline. The snorkel gear and fins were good quality and we saw TONS of turtles!! After snorkeling for about an hour, the crew sailed the Waikiki coastline to Diamond Head and we had lunch while we sailed. This one also comes with 2 drinks. The boat was pretty spacious so we had room to move around. Overall, great experiences & great crew!!
| Rating: | |
|---|---|
| Packages: | Premium Package: Morning Turtle Snorkel with Lunch |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/02/20 |
Reviewed by: Yes to Hawaii
100ft underwater. We saw turtles, fish, sunken ships, and sunken planes! Visibility on the day we went was crystal clear and we took tons of photos. I went with my good friend and she brought her 4-year-old. He absolutely loved it!! One thing though, the shuttle boat from shore to the submarine drop zone can be really windy. I packed a jacket which the kiddo was glad that I need since it got a little breezy. Once we were in the submarine, it's fully air-conditioned so I'd have a light jacket if you get cold easily.
Aloha !
Mahalo for your 5-star review! We are happy to hear you enjoyed your recent experience with us, aboard the Atlantis Submarine, from the shuttle boat ride to the deep-sea exploration. We love hearing from our guests and are thrilled to know you had a fantastic submarine adventure! Thank you very much for sharing your valuable feedback and recommendation.
We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise.
Feel free to follow us on social media at #atlantishawaii.
A hui hou (until next time).
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/04/19 |
Reviewed by: Yes to Hawaii
This place is a gem!! Our massage therapists were amazing. We did the 90-minute option and it was pure heaven. I was so relaxed that I felt like a pile of jello afterwards.
This spot is nestled in the Imperial hotel on the 2nd floor. We saw the elevators and tried to go up but realized we needed key access. When we stopped by front desk to ask, we were then abruptly told that only hotel guests were allowed to use those elevators - and that was the end of the conversation. It was only after I said that I was looking for the spa that I was directed another way to go up. This, of course, was not a reflection on the spa at all.
The spa itself was great and I am definitely going to go again!!
Thank you for visiting us the other day.
Thank you also for your kind review.
Our salon aims to create a comfortable space for everyone.
We look forward to seeing you again when you come back to Hawaii
| Rating: | |
|---|---|
| Packages: | Couples Full Body Massage (90 minutes) |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/07/05 |
Reviewed by: Yes to Hawaii
Tasty buffet dinner! The food was DELICIOUS. I really liked the variety of food - and dessert options! While I'm not vegetarian, I did notice there were a few vegetarian options - including the fried rice (my favorite). There was some hula dancing for the first part of the dinner and we could join in for hula lessons. I liked that this was an outdoor dinner BUT there was a covered tent above us in case of any rain.
And, it did end up raining. Lucky for us, the covered tent kept us nice and dry. Then, we headed inside to the indoor theater where we saw the Vegas-style impersonators for Elvis, Michael Jackson, and a local performer.
| Rating: | |
|---|---|
| Packages: | Luau Buffet Package: One Welcome Drink & Rock-A-Hula Show Premier Seating |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/07/06 |
Reviewed by: Matt
The staff was extremely friendly and personable. The boat ride was amazing, I would definitely do it again!
| Rating: | |
|---|---|
| Packages: | Standard Package - Until Sep 15th |
| Attended as: | Couples |
| Posted on: | 2022/09/29 |
| Activity Date: | 2022/09/27 |
Reviewed by: Janene & Benjamin
Such a fantastic trip.
Doug our Pilot was confident and calm, explaining a lot of Hawaii's history and fun facts.
Wish we'd taken the tour our first day to give us a much clearer view of how much there is to see around Oahu island.
Strongly recommend.
| Rating: | |
|---|---|
| Packages: | First Class Seating (Front Row) |
| Attended as: | Solo Travelers |
| Posted on: | 2022/09/28 |
| Activity Date: | 2022/09/26 |
Reviewed by: J Moro
I had a great time. The crew was friendly and professional. Recommend.
| Rating: | |
|---|---|
| Packages: | Standard Package with Drinks Included |
| Attended as: | Couples |
| Posted on: | 2022/09/27 |
| Activity Date: | 2022/09/25 |
Reviewed by: Russ Toler
Excellent tour. Guide was funny and knowledgeable. I highly endorse rhe tour.
Aloha Ross !
Mahalo for your 5-star review! We are happy to hear you enjoyed your recent experience with us, aboard the Atlantis Submarine, from the shuttle boat ride to the deep-sea exploration. We love hearing from our guests and are thrilled to know you had a fantastic submarine adventure! Thank you very much for sharing your valuable feedback and recommendation.
We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise.
Feel free to follow us on social media at #atlantishawaii.
A hui hou (until next time).
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Families |
| Posted on: | 2022/09/27 |
| Activity Date: | 2022/09/25 |
Reviewed by: じゅんじゅん
I read the reviews and trusted everyone's comments about how great it was, so I signed up. It was amazing! Since I was staying at the Sheraton, it only took 5 minutes to get to the boarding area from my room. We had to wait quite a while until departure, but it was fine even if we were cutting it close. We sped out into the ocean, and the view of Waikiki and Diamond Head from the sea was beautiful. After 6 o'clock, the sunset turned the sky red, and it was stunning.
口コミを読んで、皆さんの最高という感想を信じて、申込ました。最高でした!
シェラトンに泊まっていたので、部屋から5分で乗り場まで行けます。出航までかなり待ちました。ギリギリでも大丈夫です。風をきって、かなり沖まで走ります。海から見るワイキキ、ダイアモンドヘッドはとてもキレイです。6時過ぎからサンセットで空が赤くなりキレイです。
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Families |
| Posted on: | 2022/09/26 |
| Activity Date: | 2022/09/24 |
Reviewed by: もんろはん
The views were amazing! And the food was very delicious!
The meeting place was quite far from the hotel, so I thought it might have been better to include round-trip transportation, but I managed with a taxi. On the way there, the road was congested, and I was worried about whether I would make it on time, plus the transportation costs were high, so if you're concerned, you should consider arranging for transportation. On the way back, it wasn't crowded, so it ended up being cheaper (^^).
It was unfortunate that the space between the tables was narrow and felt cramped, but the food was delicious, and having a whole lobster was very impressive! It was tasty!
絶景が楽しめます!そしてご飯もとても美味しかった!
ホテルから集合場所がとても遠かったので、往復で送迎つけるべきだったかなと思ったのですが、タクシーでなんとかなりました。
往路は道が混んでいたので、待ち合わせ時間に間に合うかどうかヒヤヒヤしたのと交通費が高くついたので、心配な方は送迎をつけるべき。
復路は混んでいなかったので安く済みました(^^)
机と机の間隔が狭く、窮屈に感じたのは残念だったのですが、
ご飯も美味しく、ロブスター丸ごと1匹はとても感動しました!美味しかった!
| Rating: | |
|---|---|
| Packages: | 3スター(ロブスター&ステーキ) |
| Attended as: | Couples |
| Posted on: | 2022/09/26 |
| Activity Date: | 2022/09/03 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
私たちは、クルーズに対するあなたの失望に非常に申し訳なく思っています。
私たちは社内で確認し、改善のための措置を講じました。
私たちは、あなたが望む場合に送信できる詳細を含むVeltraとのフォローアップを行いました。
改めて、あなたの失望した体験に心からお詫び申し上げ、将来再度チャンスをいただけることを願っています。
ありがとうございます。
We are extremely sorry for your disappointment of our cruise.
We have followed internally and took action to improve.
We have followed up with Veltra with more details which can be sent to you if you wish.
Again we sincerely apologize for your disappointed experience and hope you will give us another chance in the future.
Thank you.