Reviewed by: Vannesa
The performances were amazing and the staff were really friendly and funny. The food was also amazing!! You will not regret it. Paradise Cove was the best place for the luau. The views were incredible.
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/21 |
| Activity Date: | 2019/04/18 |
Reviewed by: ときちゃん
It was absolutely wonderful. The food was delicious, and the atmosphere was great. The Tantalus package was also a fantastic deal. I highly recommend it.
最高によかったです。おいしく、雰囲気もよいです。タンタラスもセットで非常にお得でした。おすすめいたします。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Couples |
| Posted on: | 2019/04/20 |
| Activity Date: | 2018/10/25 |
Reviewed by: TAKASHIINOUE
This is my fourth time. No matter how many times I go, the dinner price, including tips and service charges, offers excellent value for money. I will definitely use it again when I go to Honolulu. I'll also recommend it to everyone.
今回で4回目。
何度行ってもチップ、サービス料込でのこのディナー料金はコスパ抜群です。
またホノルルに行ったときには使わせてもらいましょう。
みなさんにも紹介しておきます。
| Rating: | |
|---|---|
| Packages: | ディナープラン(Aコース) |
| Attended as: | Friends |
| Posted on: | 2019/04/19 |
| Activity Date: | 2019/04/12 |
Reviewed by: パクチーは絶滅すれば良い
This was my second time whale watching, and although the number of whales was few, we were still able to see some. Above all, the staff member who generously applied sunscreen was very friendly, constantly asking if I wanted a beer or a refill, which made the experience enjoyable. My friend who came along was also pleased, so I think this is one of the classic tours in Honolulu. I highly recommend it.
ホエールウォッチングは2回目ですが、今回も数は少ないながら鯨を見ることができました。何より日焼け止めをたっぷり塗ったスタッフのおっちゃんがビールは飲むか?ビールのおかわりはどうだ?と、しきりに気を遣ってくれたのがとてもフレンドリーで楽しい気持ちになりました。連れて行った友達も喜んでくれたので、定番のホノルルツアーの1つかと思います。お勧めです。
| Rating: | |
|---|---|
| Packages: | 午後プラン<~2020/12/17> |
| Attended as: | Friends |
| Posted on: | 2019/04/19 |
| Activity Date: | 2019/04/16 |
Reviewed by: てんてん
The staff were very energetic, and although I participated alone, I had a great time. I hesitated to join the snorkeling time because it was a bit cold, but I decided to go for it, and it was the right choice! I was able to capture a sea turtle swimming right below me on camera! It might be good to have marine shoes for snorkeling. It can be a bit painful on your feet if you're barefoot from the sandbar to the snorkeling point.
スタッフさんたちもとても元気で、1人で参加しましたがとても楽しめました。シュノーケリングタイムはちょっと寒くてやめようか迷いましたが、思いきって参加して正解❗自分の真下を泳ぐ海亀をカメラにおさめることが出来ました❗ シュノーケリングはマリンシューズがあるといいかもしれません。サンドバーからシュノーケリングのポイントまで、裸足だとちょっと足が痛いです。
| Rating: | |
|---|---|
| Packages: | 軽食付きプラン |
| Attended as: | Solo Travelers |
| Posted on: | 2019/04/18 |
| Activity Date: | 2019/04/17 |
Reviewed by: Katie
The guides were great and it was a casual relaxing boat ride with pretty views of Diamond Head and Waikiki. Didn’t get to see much but it was nice to be out on the water.
| Rating: | |
|---|---|
| Packages: | Now Available! Daytime Cruise (25% Capacity) |
| Attended as: | Couples |
| Posted on: | 2019/04/18 |
| Activity Date: | 2019/04/15 |
Reviewed by: melehele
This was my second time at Sandbar, and the weather was great this time! The water was perfect, and we had so much fun playing beach volleyball together! After that, we went snorkeling at a coral reef while searching for sea turtles! We were able to spot a honu and saw so many fish; I couldn't be more satisfied! The hamburgers for lunch were also very filling and delicious! I definitely want to join again next time :)
サンドバーは2回目でしたか、今回は天気も良く最高でした!!水面は股下からいで、みんなで楽しくビーチバレーもできてめっちゃ楽しかったです!そのあとはウミガメを探しながらシュノーケリングのできるサンゴ礁へ!ホヌも見つけられて、魚もたくさん見れて満足しかないです!ランチのハンバーガーもボリュームたっぷりでとても美味しかったです!また次回も参加したいです:)
| Rating: | |
|---|---|
| Packages: | BBQハンバーガーランチ付きプラン(2023年3月までの参加) |
| Attended as: | Friends |
| Posted on: | 2019/04/18 |
| Activity Date: | 2019/04/15 |
Reviewed by: Jyl Dowd
The trip was fabulous! The crew is friendly, fun and knowledgeable. They keep you informed, entertained and fed (I liked the burger, chips and fruit). The equipment & boat were in excellent shape.
There isn't a lot of down time which I appreciated (activities/entertainment happening thru out the trip). Tyler was an amazing hula dancer! Make sure you bring cash to tip the crew, they work hard to show us tourists a great time!!
When we initially jumped in the water, we saw dolphins immediately! The second jump we saw more dolphins, a sting ray, and a sea turtle! (And fish, if course). It was amazing.
We didn't rent the wet suit and we were fine (mid April). We took Dramamine because of all the warnings in other reviews, so we had no motion sickness, but neither did anyone else. :)
My only advice would be that guests should be sure to sit under the covered area when the crew is making announcements. We were sitting at the very back of the boat (behind the speaker) and couldn't hear them at all. You'll also get a better view of the dancer.
Also, the slide was not available on our trip, so if that's important to you, you should double check?
| Rating: | |
|---|---|
| Packages: | Afternoon Cruise (25% Capacity) |
| Attended as: | Friends |
| Posted on: | 2019/04/17 |
| Activity Date: | 2019/04/13 |
Reviewed by: たぬぽん
I was looking forward to showing the children the whales, but we couldn't see any at all, and it turned into just a regular cruise.
くじらを子供たちに見せてあげられるかと楽しみにしておりましたが、全く見ることができず、単なるクルーズになってしまいました。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/17 |
| Activity Date: | 2019/03/29 |
Reviewed by: マー君
I participated in a whale watching tour that included breakfast. The boat was larger than I expected, which made for a comfortable experience. I was thrilled to spot a whale spouting water! I was also satisfied to see it raise its tail. I want to go again!
朝食付きのホエールウォッチングに参加しました。
思っていたより大きな船で、ゆったりしました。
肝心のクジラは、潮を上げているところを見つけ、大興奮!
尾びれを上げたところも見れて満足。
又行きたい!
Thank you very much for participating in our cruise. We are very pleased to hear that you enjoyed whale watching. Please do come again. All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにご参加頂き誠に有難うございました。
クジラの観測をお楽しみ頂けました様で大変嬉しく思います。
是非またお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2019/04/15 |
| Activity Date: | 2019/01/03 |
Reviewed by: Jessica
The location was BEAUTIFUL. The food was okay, the whole thing felt kind of rushed. There is a lot of activitys you can do before dinner. You are able to pay for additional drinks. There is 2 photo opportunities once when you get there and another before dinner with the sunset. You're able to pay for them after dinner.
| Rating: | |
|---|---|
| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Couples |
| Posted on: | 2019/04/14 |
| Activity Date: | 2019/03/31 |
Reviewed by: Jessica
The food was very good. You get about 30 mins between the food and show to go to the top and see the sunset. Good spot for pictures. Then you come back down for dessert and a show, the show was okay. After that they have dancing you dont have to participate if you do not want to. You can pay for additional drinks.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/04/14 |
| Activity Date: | 2019/04/01 |
Reviewed by: Jessica
You are pretty much just paying for a ride there. It is a very pretty hike, I would make sure to wear shoes with traction as it does get pretty slippery towards the top. Q lot of good picture spots.
| Rating: | |
|---|---|
| Packages: | Manoa Valley Hike |
| Attended as: | Couples |
| Posted on: | 2019/04/14 |
| Activity Date: | 2019/04/01 |
Reviewed by: MsTravelGal
Everything you want in a luau...take your sandles off, walk by a lagoon at sunset while drinking a mai tai, and then enjoy a feast while watching an amazing Polynesian performance. The pre-luau events were fun for the whole family. My favorite was the shower of flowers. While the actual shower of flowers was fragrant and beautiful, I was most impressed by the person who climbed to the top of the palm tree within 30 seconds...while carrying a linen bag full of flowers! My future mother-in-law's favorite activity was the spear throwing. Even though she missed the target, she had fun and we enjoyed cheering her on.
This luau is packed full of fun activities and entertainment. You're sure to leave with memories you'll cherish.
| Rating: | |
|---|---|
| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Families |
| Posted on: | 2019/04/12 |
| Activity Date: | 2019/04/11 |
Reviewed by: Ziad
The pilot flew the helicopter on top the volcano and turned around it. We were able to see deep inside it. Was a great experience!
Also saw a lot of hot gas from the volcanoes and walked on solidified lava. Great whole-day tour !
| Rating: | |
|---|---|
| Packages: | Helicopter & Volcanoes National Park |
| Attended as: | Solo Travelers |
| Posted on: | 2019/04/11 |
| Activity Date: | 2019/04/08 |
Reviewed by: MsTravelGal
From the greeters to the servers to the Chief himself, everyone treated us like we were a part of the family. It felt like a big family reunion.
The food was delicious, and even if you're vegetarian or vegan like me, there are plenty of options! I had a mountain of food on my plate and didn't leave hungry.
The entertainment was my favorite part. Talented hula and warrior dancers performed traditional dances from various regions of Polynesia. So it was both entertaining and educational. I highly recommend this luau!
| Rating: | |
|---|---|
| Attended as: | Friends |
| Posted on: | 2019/04/10 |
Reviewed by: Tracy Arnett
The staff was amazing, but for money, this was just ok for us. We spent 2 hours cruising the ocean looking for whales. We did not see any, but did see some dolphins and a sea turtle. I was under the impression that the boat would be a catamaran, and would have some areas to sit, relax, and watch. But, apparently on certain days, the Disney resort uses that boat and so we took a boat normally used for scuba diving out. There was not much seating that allowed for you to view the ocean and watch for whales, so basically we stood the whole 2 hours on some pretty choppy water. They had some snacks and refreshments which my son enjoyed, but about an hour in he was pretty bored. Again, the staff was awesome, but the experience as a whole I probably would not do again. They did give us a voucher to return for free. We will see.
| Rating: | |
|---|---|
| Packages: | Power Catamaran Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/10 |
| Activity Date: | 2019/03/27 |
Reviewed by: 颯くん
I didn't have to wait in line for the slides, so I was able to enjoy them multiple times. However, it was disappointing that the lazy river was closed. There was only one food stand open, and that was the longest line I had to wait in.
スライダーは基本並ばなくてよかったので、何度も楽しめました。
ただ、流れるプールがクローズになってたので残念。
食べ物を買うのも1箇所しか開いてなくて、一番並んだ。
| Rating: | |
|---|---|
| Packages: | 【期間限定 割引キャンペーン】1日パス / 送迎付き |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/10 |
| Activity Date: | 2019/04/04 |
Reviewed by: コンドママ
I signed up for a lunch package course. The morning pickup was smooth, and we arrived at the port without any issues. Since my friend's family had also booked separately for the same date, I was prepared for the possibility that our boats would leave separately, but surprisingly, we ended up on the same boat! They had gathered a boat full of Japanese guests. The guide was also Japanese and very kind. The lunch was plentiful, and we were completely full. We were able to see the honu (sea turtles) perfectly from the sandbar, and at the snorkeling point, we fulfilled our dream of swimming with them, which left the kids in awe. I am grateful for the happy time we spent, being able to see the honu until the very end.
ランチ付きコースに申込みました。朝のピックアップもスムーズで問題なく港に到着しました。たまたま同日程だった友人家族と別々に申込んだので船は離れることを覚悟していましたが何と同じ船に乗ることに(^^)一隻を日本人客で集めていました(^ ^)ガイドさんも日本人でとても親切です。ランチも盛りだくさんで満腹になります。お目当てのホヌ(海ガメ)もサンドバーからバッチリ見れて、シュノーケリングポイントでは一緒に泳ぐ夢が叶い子供達も感動していました(o^^o)最後の最後までホヌも見れて幸せな時間を過ごせたことに感謝しています。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2019/04/10 |
| Activity Date: | 2019/04/03 |
Reviewed by: あらん
I was able to see the dorsal fin and tail fin for just a moment! It took a lot of patience to catch a glimpse of the whale pod.
背びれや尾びれが本当に一瞬だけ見れました!なかなかのクジラの群れを見ることが出来ず忍耐力が必要でした
Thank you very much for boarding with us this time. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+カルチャー体験+昼食<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2019/04/10 |
| Activity Date: | 2019/04/05 |
Reviewed by: あいあい♪
This time, I went on a three-generation cruise with my children and mother. At the sandbar, we all had a great time playing beach volleyball and swimming. During the snorkeling afterward, my mother, who is in her late sixties, also joined everyone in the sea and had fun. She was moved to see a sea turtle up close. The hamburgers for lunch were delicious as well. However, the best part of this tour was the personality of the guide. Their desire to entertain everyone was evident, and they made sure no one was left behind. It was a truly wonderful guide.
今回子供と母を連れての三世代クルーズでした。
サンドバーではみんなでビーチバレーをしたり泳いだり楽しい時間を
すごせました。
その後のシュノーケリングでも
60歳後半の母も皆と同じに海に入り楽しんでました。
ウミガメを間近で見て感動していました。
ランチのハンバーガーも美味しかったです。
ですがこのツアーの最高なところはガイドの方の人柄ですね。
皆を楽しませたいという気持ちが前面に出ていて
誰も置いてきぼりにしない、とてもすばらしいガイドでした。
| Rating: | |
|---|---|
| Packages: | 【3月限定!割引キャンペーン】BBQハンバーガーランチ付きプラン |
| Attended as: | Families |
| Posted on: | 2019/04/09 |
| Activity Date: | 2019/03/29 |
Reviewed by: ハワイ初夫婦
I participated with my husband, who is prone to seasickness, but I was relieved that he didn't get sick at all. Depending on the season, after snorkeling, wet hair and a wet body can feel a bit cold with even a slight breeze. If possible, it might be better to bring all your underwear and clothes rather than just something to throw over your wet swimsuit. I finished snorkeling early and changed using a towel from the pool in the less crowded area of the boat.
船酔いしやすい主人と2人で参加しましたが、全く酔わなかったので安心しました。
時期的な問題なのか、シュノーケルの後の濡れた髪濡れた体は少し風が当たると寒いです。
出来れば、濡れた水着の上に羽織るものよりも全ての下着、洋服を持参で臨んだ方が良いかも。私はシュノーケルを早めに引きあげて人の少ない船内でプールで使用するタオルを使って着替えました
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2019/04/08 |
| Activity Date: | 2019/04/06 |
Reviewed by: yo190401
This was my second time participating in the dolphin tour, and during the last one in summer, I saw many more dolphins! It was also quite cold, as everyone had to rent wetsuits! There were quite a few people who looked uncomfortable because they got seasick.
However, this time we were able to see many honu (turtles) down below. The staff worked hard to keep everyone engaged and excited. It's a fun tour if you don't get seasick, so taking motion sickness medication is a must!
イルカツアーの参加は2回目で前回は夏でしたが、夏の方がたくさんのイルカが見られました!あとは全員の方がウェットスーツを借りていたくらい寒かったです!酔ってしまって終始辛そうな方も結構な人数いました。
ただ今回は下の方でしたがホヌ(亀)がたくさん見ることができました。
スタッフの方はみなさん盛り上げようと頑張っておられました。
酔わなければ楽しめるツアーなので、酔い止めは必須です!!
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Families |
| Posted on: | 2019/04/07 |
| Activity Date: | 2019/04/01 |
Reviewed by: Jen P
We had a blast with Captain Bob’s crew! Kaneohe sandbar is spectacular, a must do activity on Oahu. The picnic was well organized, great food, amazing crew and plenty of time to relax on the sandbar, they helped us in taking our pictures and also plenty of time snorkeling. Clean snorkel equipment, bathrooms onboard and the crew was very helpful to everyone! We loved the sandbar, saw lot of turtles and fishes....it is a once in a lifetime experience! Will definitely do this again if we return to Oahu! Highly recommend this! Shoutout to Captain Bob’s crew!! You guys are awesome!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/07 |
| Activity Date: | 2019/04/03 |
Reviewed by: ぽちゃまる
I was able to see sea turtles three times! I was so moved to see them up close, especially since I can't swim. It was super lucky to see them so closely.
The hamburger I had on the boat was delicious.
The friendly staff assisted us with beach volleyball, and even though I wasn't very good, I had a great time.
It got cold at the end, but I was glad there were hot drinks available. They were delicious.
ウミガメ3回も見れました!
泳げない私が、間近でウミガメを見れて感動しました。間近で見れたのは、めちゃラッキーでした。
船上で食べたハンバーガーが美味しかったです。
ビーチバレーも気さくなスタッフさんがアシストしてくださり、下手くそでも楽しめました。
最後に冷えて寒かったのですが、ホットドリンクが用意されてて良かったです。美味しかったです。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Couples |
| Posted on: | 2019/04/07 |
| Activity Date: | 2019/04/03 |
Reviewed by: まんちゃん
The walk on the sandbar lasted about an hour. There was a sandbank offshore, and the scenery was very beautiful. After that, we explored for sea turtles, and we were able to see them three times! It seems that if you make a wish, it will come true. Then we had BBQ hamburgers, which were quite tasty. Finally, we went snorkeling. We circled around the coral reef, but I was really tired afterward. As noted in the tour guidelines, be sure to bring a hat, sunscreen, and clothing. It gets really cold after entering the water, and the wind is chilly. It’s a good idea to bring warm clothing. I want to go again next year.
サンドバーの散歩は1時間くらいありました。沖合いに砂洲があり景色がとても良かったです。その後ウミガメを散策、なんと3度も見ることができました。お願い事すると叶うらしい。(?)。そしてBBQハンバーガー。普通に美味しかったです。最後にシュノーケリング。さんご礁の周りをぐるっと一周しましたが、さすがに疲れました。ツアーの注意点にもありますが、帽子、日焼け止め、服。特に海に入った後はすごく寒いです。風が冷たいです。厚手の服を持っていったらよいです。来年もまた行きたいです。
| Rating: | |
|---|---|
| Packages: | 【無料特典付き!】BBQハンバーガーランチ付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/06 |
| Activity Date: | 2019/04/02 |
Reviewed by: ri-sa
My 9-year-old daughter participated in the experience. It was raining from the morning, and since she was attending alone, I had some concerns about how it would go until it started. However, once it began, she seemed to enjoy the experience. The story about the turtles was explained in English, but it was easy to understand, as they occasionally included Japanese words and used photos and models, so she seemed to grasp most of it.
Although she participated alone, there were Japanese children in the same group, so she quickly warmed up to them and chatted happily. She was able to interact with the dolphins much more than she had expected, and she looked very satisfied.
9才の娘が体験。
雨も朝から降っていて、一人で参加の為、どんな風になるのか始まるまで、不安も少しありましたが、始まると楽しそうに体験出来ていました。カメのお話も英語での説明ですが、分かりやすく時々日本語単語を交えて、写真や模型なども使ってくれて、だいたいは理解していたようです。
一人で参加でしたが、同じグループには日本の子どもたちがいたこともあり、すぐに打ち解けて仲良く話したり、イルカとも思っていたよりたくさん触れ合えて子どもは大満足の様子でした。
| Rating: | |
|---|---|
| Packages: | お子様向け!キッズ・アクアティック・アドベンチャー |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/04 |
| Activity Date: | 2019/03/31 |
Reviewed by: たけし
There were almost only Japanese people. It ruined the feeling of being on an overseas trip.
Attractions open at staggered times, causing crowds to concentrate on specific attractions, resulting in long wait times.
Food is not allowed to be brought in. Despite this, there was only one person taking orders at the food court, leading to long lines.
Even though it was a wave pool, there were no waves for more than half the time.
There was no one at the ticket purchase location for the FlowRider all day. When I asked other staff, they explained that it could be handled at the food court. Ultimately, I was able to buy the ticket at the food court, but without English skills, it would be difficult to get there, so the FlowRider was empty. It was too unhelpful.
ほぼ日本人しかいない。海外旅行の気分が台無しになる。
アトラクションが時間差でオープンするため、特定のアトラクションに人が集中し、その結果、長時間待たされる。
食べ物が持ち込めない。その割に園内のフードコートは注文受付が1人しかいなく、これまた長蛇の列ができる。
波のでるプールなのに、半分以上の時間、波が無かった。
フローライダーのチケット購入場所に終日、人が居なかった。他のスタッフに聞いたところフードコート?で対応すると説明される。結果的にフードコートでチケットは買えたが、英語力がないとここまでたどり着けないため、フローライダーはガラガラだった。不親切すぎ。
Dear Takeshi,
Thank you very much for your valuable feedback. I sincerely apologize for any inconvenience we may have caused.
We will utilize your comments to improve our operations moving forward.
Thank you once again.
Aloha Takeshi 様、
大変貴重なご意見を頂きましてこころより感謝をいたします。又ご迷惑をお掛けしました事真に申し訳ございませんでした。
お客様のコメントを利用させた頂きこの先の運営に役立ててまいります。
有難うございました。
| Rating: | |
|---|---|
| Packages: | 【期間限定 割引キャンペーン】1日パス / 送迎付き |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/04 |
| Activity Date: | 2019/04/01 |
Reviewed by: グアムママ
As soon as we set off, we spotted a pod of dolphins, which made me think we were off to a good start. However, after that, we didn't see anything and it ended there. Given the high expectations, it was disappointing not to see any whales, and the experience ended up being boring. Additionally, since we didn't see any whales, we were given tickets that could be used during the season starting the next day, but I felt there were high hurdles, such as the fact that the tickets were only valid until January of the following year and that reservations could only be made by phone (likely in English), with no option for online booking. I think it would be better if there were options like receiving a gift (such as a whale plush toy) or a re-ticket if nothing is seen.
出発早々、イルカの群れが見えて、幸先良いかと思いましたが、その後、何も見えず、終了しました。期待が高かった分、クジラが見えなかったため、つまらなく終わりました。また、クジラが見えなかったため、翌日からシーズン内で利用できるチケットをもらいましたが、翌日から年1月までであること、電話(おそらく英語)での予約のみでwebでの予約が出来ないなどハードルが高いと感じました。見れない場合、プレゼント(例えばクジラのぬいぐるみなど)か再チケットかを選べるなどあると良いと思います。
Thank you very much for boarding with us this time. We also appreciate your valuable feedback. We would like to work on improvements as a team to address the issues you've raised. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。また貴重なご意見、有難うございます。今後の課題として、スタッフ全員で改善に取り組みたいと思います。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/04 |
| Activity Date: | 2019/04/01 |
Reviewed by: マック
I was supposed to go see whales, but ended up only seeing dolphins?! When I asked others, it seems that whales are rarely seen at this time of year. It's a total rip-off, and I want my money back!!
クジラを見に行ったはずが、イルカを見ただけで終わり⁉️他の人に聞いたところ、今の時期は、めったにクジラは見られないらしい。ぼったくりも甚だしいし、お金を返してほしい‼️
Thank you very much for boarding with us. We are also disappointed that we were unable to observe any whales this time. We sincerely look forward to welcoming you back on board during the next whale season when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。また、今回は鯨の観測が出来なかった事は、私共も残念に思っております。次回鯨のシーズンにハワイへお越しの際には、再乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/04 |
| Activity Date: | 2019/03/30 |
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Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in our cruise. We are very sorry that you were unable to observe any whales this time. We hope that if there is another opportunity, your children will be able to enjoy whale watching. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き誠に有難うございました。
今回はクジラを観測頂けず、大変残念に思います。
是非また期会があれば是非お子様にクジラの観測を楽しんで頂きたいと思います。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル