Oahu
For our first overseas trip, I took my father and mother with me to Hawaii. We made reservations because there are fireworks on Friday, and I wanted to end our last night with delicious food.
As a result, we created the most wonderful memories and got great photos! We enjoyed delicious meat and seafood in an amazing location. With jazz music playing and the sunset right in front of us, we went outside to enjoy the photos and the sunset while waiting for our food. We were also able to see the fireworks perfectly.
Both of my parents were delighted, and when I asked them what was the best thing they ate in Hawaii, they said it was the meat and lobster we had on the last day!
Thank you very much! 😊
初めての海外旅行である、父と母を連れて3人でハワイへ。
金曜日は花火が上がるのと、最終日の夜は美味しい食べ物で終えたかったので予約しました。
結果、最高に良い思い出と写真をGETできました(^^)
美味しいお肉と海鮮、最高のロケーション。ジャスが流れ、目の前にはサンセット。
料理が出るまで外に出て、写真や夕陽を楽しめました。花火もばっちり見ることができました。
両親共に喜んでくれて、1番ハワイで食べて美味しかったものは?と聞いたら、
【最終日に食べたお肉とロブスター】でした!
ありがとうございました^^
It would be good to have something to wear since the indoor temperature is cold. The floor I was on had a clean restroom, and the venue was elegant, allowing me to relax comfortably.
室内は寒いので羽織ものがあるといいです。
私のいた階はお手洗いもキレイで、会場も品があり、ゆっくり過ごせました。
Thank you very much for bringing your family to our Star of Honolulu dinner cruise. We are delighted to hear that you enjoyed the five-star dining experience and the beautiful Hawaiian sunset. It was great that you were able to see the fireworks at Hilton on Friday as well. Our entire staff is honored to have been able to help you create wonderful memories in Hawaii. We also appreciate your very positive review. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズに御家族皆様でお越し頂き誠に有難うございました。ファイブスターでのお食事そして、ハワイの素敵なサンセットもお楽しみ頂けました様で大変嬉しく思います。金曜日のヒルトンの花火も見れて良かったですね。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。大変ポジティブな口コミも有難う御座います。またのお越しをスタッフ一同お待ち申し上げております。
This evening was very crowded, not our style but we did like the firework show from the boat.
You are tightly seated within other groups, but regardless of that the crew and entertainment are fantastic.
The food and entertainment was great! It was a great way to renew our wedding vows and the Captains were fantastic. Such beautiful views and the atmosphere and all the employees were fantastic.
We celebrated my birthday on this sunset cruise. It was a well organized event. Wonderful entertainment and the food was excellent. Our table was on the side of stage so we did not have the best view for picture taking. So much fun, beautiful views, I highly recommend.
Have our own private table and food was good. Have freedom to go topside and had our dinner for the fire works. Second time doing this and would do it again.
Great way to start the year, we wish we were back in Hawaii listening to the wonderful local music!
really wonderful and personal tour, the horses are well cared for and loved!
I love the experience and the food is very good, the show was amazing
Wonderful time!! Beautiful view of Waikiki and sunset. Also a whale sighting.
At the end of the day the price come to worth, you get to have welcome show , beautiful view, delicious food, dangerous but tasty drinks, and party at the end of the trip.
Best tip will come early so you don’t missed the welcome show and also get your picture a the end.
Good food selection at the buffet, and the boat is big so it is not too choppy on the waters.
The boat was large, I wish it was a bit more personal smaller tour, but nonetheless evening was filled with smiles!
I participated in the vow renewal at the 5-star hotel. I can hardly speak English, but thanks to the staff's kind support, I had a very enjoyable and happy time!
バウリニューアルで5スターに参加しました。英語はほとんど喋れませんが、スタッフの優しい対応でとても楽しく、ハッピーな時間を過ごす事が出来ました♪
If you want to see the sunset before your meal, head towards the sunset side. If you want to watch the fireworks, move towards the fireworks side. I recommend moving early.
食事前の夕日が見える時は夕日側へ、花火を見る時は花火側へ、早めの移動をお勧めします。
Thank you very much for joining our cruise. We are delighted to hear that you were able to relax and create wonderful memories in Hawaii with Five Star. We also appreciate your positive feedback. Please do visit us again; our entire staff looks forward to welcoming you back.
この度は私共のクルーズにお越し頂き誠に有難うございました。
私共のクルーズでリラックスしたお時間をお過ごし頂けました様でファイブスターでのハワイでの素敵な思い出のお手伝いができた事を大変嬉しく思っております。ポジティブな口コミも有難うございます。是非またお越し下さい。スタッフ一同お待ち申し上げております。
Food was delicious, entertainment beautiful. We had a 2 yo with us and while they provided orange juice for him as his complimentary drink, he received no fork or napkin. When we asked for one, the waiter said he would see if he could find one and never came back. There were also dinner rolls in the table for all except the child. We were told we had to share ours with him.
Bring a fork and napkin for your toddler or chose another entertainment option.
Cruise was ok.. but not worth the price. The food was ok as some was good and desserts were bad. It was a buffet so you can go back for second of u liked it. No need to dress up. Everyone was in shorts and beach type clothes. .. will I tell someone to do the cruise again- absolutely not. Keep your money. Now the sun set price on the boat was the best thing going it cost $30.. they give u a cool frame . But technically I had the same picture on my phone ..
Charge less cause it’s worth less
We were in Hawaii for my 60th birthday, girl trip! The crew of the cruise were very friendly and we had a great time! Recommend!
I enjoyed the live performance.
However, where are the premium seats?
When I arrived at 5:50, it was already fully booked, and there were groups of five in the six-person seats, with only one seat available.
Even though I showed my voucher, the staff told me that there were no free drinks.
I was disappointed that there seemed to be a lack of coordination between Veltra (the organizer) and the venue.
ライブは楽しみました
しかしどこがプレミアム席ですか?
5:50に着いたらすでに満席ではじの席か6人席に5人グループいて1席空いている席とか。
またバウチャー見せたのに、案内の人にドリンクでフリーはないよ」
と言われてしまいました。
ベルトラさん(企画側)とお店の連携できていず残念に思いました。
Please clearly communicate your intentions to the store.
しっかり意思をお店に伝えて下さい。
Thank you very much for participating in the activity through VELTRA and for sharing your valuable feedback.
First of all, I sincerely apologize for the inconvenience regarding the seating and drinks on the day of the event.
We have sent you a separate email, but if you could present the receipt for the drinks you purchased that day, we would like to confirm the details and process a refund for the difference. I appreciate your understanding in this matter.
Additionally, I can confirm that there is no discrepancy between the product description and the actual service provided, but we take your feedback seriously and will strive to improve our services in the future.
Once again, thank you for participating in the tour and for your valuable feedback. If you have any questions or need further assistance, please feel free to contact us.
VELTRA Customer Support
この度はベルトラを通じてアクティビティにご参加いただき、また貴重なご意見をお寄せいただき誠にありがとうございます。
まず、当日の座席やドリンクに関するご不便をおかけしましたこと、心よりお詫び申し上げます。
別途メールをお送りしておりますが、座席およびドリンクの提供については、当日ご購入されたドリンクのレシートをご提示いただけましたら、内容を確認のうえ差額の返金対応をさせていただきたく思っております。お手数をおかけいたしますが、ご確認いただけますと幸いです。
なお、商品自体の記載内容と実際のサービス内容に齟齬がないことは確認しておりますが、いただいたご意見を真摯に受け止め、今後のサービス向上に努めてまいります。
改めまして、ツアーへのご参加と貴重なご意見をいただきましたことに感謝申し上げます。
何かご不明点や追加のご質問がございましたら、どうぞお気軽にご連絡くださいませ。
VELTRAカスタマーサポート
The sunset and night view are beautiful.
The service was good, and the meat was delicious.
I paid for a window seat guarantee, but it felt like I wasted my money since only the window seats were used.
The price was high, so my expectations were great, but there was no excitement that matched the cost.
Everyone was unsure whether to tip or not.
If a tip is necessary, it should be stated in advance; otherwise, it's unfortunate for the serving crew.
夕日と夜景は綺麗です。
サービスも良く、お肉は美味しかった。
窓側確約料金を払ったが、実際は窓側しか使用されておらず、無駄なお金を払ってしまった気分になった。
料金が高いので期待が大きかったが、料金に見合った感動はない。
チップを払うのか否か皆が迷っていた。
チップが必要なら事前に記載しないと、サーブする船員の方々がかわいそうだ。
Be careful not to have too high expectations.
期待しすぎに注意です。
Thank you very much for bringing your family to our Star of Honolulu dinner cruise. We are sorry that we could not meet your expectations at Nova Five Star, but we are very pleased that you enjoyed the sunset and night view from the ship, as well as your meal. Thank you for your feedback.
この度は私共のスターオブホノルル号デイナークルーズに御家族でお越し頂き誠に有難うございました。ノバファイブスターにてお客様のご期待に答えられなかったことが残念に思っておりますが、船上からのサンセットと夜景、そして、お食事を楽しんで頂き大変嬉しく思っております。今回のお声を有難うございました。
Unfortunately, it was rainy and cloudy. However, once it started, it wasn't raining, but I still couldn't capture the sunset beautifully. The staff worked hard to take many photos to make it look nice, and I had a very good experience. Thank you very much! 😊
あいにく雨で 曇りでした💦 でも 始まると雨も降ってなく でも やっぱり サンセットが あまり綺麗に撮れなかったけど スタッフの皆さんが 一生懸命 綺麗に映るように 写真をいっぱい撮って下さって とても良い体験が出来ました(o^^o) 感謝 ありがとうございました😊
Had an absolute great time. It was a nice day outside, the water was calm. The staff was very nice, greeting, helpful with questions. The food was good, the buffet I couldn't complain. The chicken and roast beef were top notch as well as the salads and desserts. The entertainment was fun, learned out to do some Polynesian dancing on board and the dancers were really good and crowd uplifting. I would do it again. Cruise was about 2-3 hours on the water. Definitely good views of the sunset for photo taking.
Price should be maybe 20-25 dollars lower for cost.
I boarded three times before the COVID-19 pandemic. The atmosphere was nice, and there were staff members who could speak Japanese. I was really looking forward to this trip to Hawaii after a long time, but the staff prioritized foreign guests and were not friendly towards Japanese guests. The drinks I ordered took over 30 minutes to arrive, and they didn't even ask if I wanted a refill on the bread. The only saving grace was the beautiful fireworks from Hilton. Overall, I'm just disappointed.
コロナ禍前に3回乗船しました。
雰囲気も良く、日本語も出来るスタッフもいました。今回久しぶりのハワイでとっても楽しみにしてましたが、スタッフは外人のゲストファーストで、日本人には愛想無し。頼んだドリンクは30分以上来ない。パンのおかわりさえ聞かない。唯一ヒルトンの花火が綺麗だった事が救い。
とにかく残念の一言
Thank you very much for joining our Star of Honolulu dinner cruise. We sincerely apologize for the delay in serving your drinks. We also appreciate your previous three visits. We regret that this experience was very disappointing. We will be in contact with the general manager to provide guidance to all staff for strengthening our customer service in the future.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。ドリンクがすぐに届かず、お飲み物をお出しするのに 大変時間が掛かったことをお詫びいたします。以前にも3回乗船していただき誠にありがとうございました。今回の体験が非常に残念な結果となったことをお詫び致します。総支配人と連絡を取り今後のカスタマーサービス強化のための指導をすべてのスタッフにしていく予定です。
Overall is very good. The lobster is very tasty, the steak is great, the view to the fire work is amazing, the crews are super friendly, the dance performance is fantastic. We enjoyed the dance at the end with a lot of laughs & funs together. Highly recommended.
The window-side seat on the top floor had a great view and the food was delicious. However, the size of the steak was clearly smaller than those at the surrounding tables, which was disappointing. Additionally, they did not bring water to us or other Japanese guests.
I felt a bit sad about various things, but the evening and night views were wonderful, and we could see the fireworks well, so I think it was still a good experience. I believe those who participate can enjoy it if they have a relaxed mindset.
窓際席、一番上の階で景色も良くお料理も美味しかったです。しかし、ステーキの大きさが周りのテーブルより明らかに小さく、残念な気持ちになりました。また、私たちや他の日本人にはお水を持ってきてくれませんでした。
色々悲しい気持ちでしたが、夕景、夜景は素晴らしく花火も良く観れたので良かったのかなとは思います。
参加される方は心にゆとりがあれば楽しめるとは思います。
Thank you very much for joining our cruise. We sincerely apologize for the unfortunate outcome regarding customer service. However, we are very pleased to hear that you enjoyed the meals and the fireworks on Friday from the ship. Thank you for your feedback; we will take this opportunity to continually strive for improvement.
この度は私共のクルーズにお越し頂き誠に有難うございました。カスタマーサービスの件で残念な結果になったことをお詫び致します。ただ、お食事と金曜日の花火を船上よりお楽しみ頂けました様で大変嬉しく思います。今回のお声を有難うございます、これを機会に常に改善できるよう心がけていきたいと思っております
Last year, we registered our marriage and, being a bit older, we weren't considering a wedding ceremony. However, after researching sunset cruises, we found an option for a vow renewal. We updated our marriage vows for our second anniversary and received a certificate, commemorative photos, and a bottle of champagne for toasting.
We were seated at a couple's table by the window, allowing us to enjoy the view while dining. The sunset and the night view of Honolulu were absolutely wonderful. There were hula dances and various performances, and everyone on the boat had a great time. I chose the one-star meal since I have a small appetite, but the portion was more than enough.
昨年、入籍をし年齢高めで挙式などは考えていませんでしたが、サンセットクルーズをリサーチしてバウリニューアルというのがあったので、入籍2年目の結婚の誓いの更新を行い証明書と記念写真、乾杯のシャンパン1本いただきました。
席は窓際のカップルシート指定で景色を見ながらお食事が出来ます。
サンセット、ホノルルの夜景、とても素敵です。フラダンスや色々なダンス、船内のみんなで盛り上がりました。
少食なので1スターにしましたが、充分な量です。
Thank you very much for joining our Star of Honolulu dinner cruise. Congratulations on your wedding anniversary! We are very pleased to hear that you enjoyed your experience overall. Our entire staff is honored to have been able to help you create wonderful memories in Hawaii. We look forward to welcoming you back again.
この度は私共のスターオブホノルル号デイナークルーズにお越し頂き誠に有難うございました。結婚記念日おめでとうございます!全体的にお楽しみ頂けました様で大変嬉しく思います。ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。またのお越しをスタッフ一同お待ち申し上げております。
The sunset cruise was absolutely gorgeous and worth of your time. It was our anniversary with my wife and had a wonderful evening with the awesome Hula show and with the friendly crew members on board. Customer service was excellent and we will be coming back shortly. Food was of course great too and my favorite part was the BBQ chicken with the MaiTai cocktail!
From the photos, the cheaper options have a beer garden-like atmosphere. I chose the most expensive one. There were many people celebrating honeymoons or anniversaries, creating a calm yet lively ambiance with live piano and saxophone music.
写真みる限り安いやつは
ビアガーデン的な雰囲気で
1番高いのにしました
ハネムーンかお金持ち
結婚記念日などの人が多く
落ち着いた盛り上がり
ピアノに生歌、サックスなど。
Thank you very much for visiting our Nova Five Star Cruise. We are very pleased to hear that you were able to relax and enjoy your time on our cruise. We hope to see you again soon. All of our staff are looking forward to your next visit.
この度は私共のノバファイブスタークルーズにお越し頂き誠に有難うございました。私共のクルーズでリラックスしたお時間をお過ごし頂けました様で大変嬉しく思います。是非またお越し下さい。スタッフ一同お待ち申し上げております。
The tour guide was great, the horses were lovely, the scenery was perfect, and the ride was peaceful and relaxing, but you won’t see the sunset on the beach like the photos suggest you will. (It sets behind the mountain across the street from the riding tour, which was a disappointment for me considering the name of the tour and the photos!)
We are so happy that you were able to enjoy the scenery, and the horses provided a relaxing ride! Depending on the time of the year, the position of the sun does move, and it will not always be positioned over the ocean. The sunset name is for the time of day that the ride occurs. Unfortunately, we have no control of the position of the sun, however I hope you were still able to enjoy the changing colors reflecting off the mountains and the ocean.
Celebrating my wife's birthday on the Star of Honolulu! It was organized from the time we were picked up at our hotel by bus to being seated at our reserved table. The ship is divided by what package you purchase (excellent idea). We got a chance to watch fireworks from the Hilton Hawaiian Hotel beach. But was wonderful was the breezes off the ocean in addition to the wonderful sunset while you have your meal. Your meal is brought to your table by the fantastic wait staff. Live music is performed while dining. Later, there is a hula/chaka show. Before you know it, the night is over. My wife received a special birthday cake that was light as a feather and delicious. We ended our stay in Oahu with this dinner cruise. Best time spent. Would do it again just for the sunsets.
I capped off our 20th wedding anniversary with this Sunset Cruise. My wife and I were tremendously pleased with everything from start to finish. From the greetings to fireworks everything was on point. The food was delicious and the wait staff was impeccable. The live jazz music was great. I recommend you get the luxury experience with all the options. We enjoyed the 5 star treatment. It was classy and sophisticated. This will be a very memorable experience.