Page 21) Things to Do in Oahu in 2025 – Tours & Activities | HawaiiActivities.com

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All Reviews for Kayaking Tours & Canoe Paddling in Oahu

Overall Rating

4.65 4.65 / 5

Reviews

1663 reviews

Kaneohe Bay Kayak & Snorkel Self-Guided Tour [Tour Not Available]

YOU CANNOT SKIP THIS

Reviewed by: firsttimeathawaii

Let me start by saying this is a must do when visiting o’ahu. The views from the sandbar are incredible. I’m 4’10” and I think the water at the sandbar come up to my waistline. It took us about 40 minutes to paddle out to it because I’m not the most athletic. Lol

The kayak tour did include a life jacket. We rented a dry bag and an anchor for $5. And anchor is a must if you want to hang out at the sandbar or snorkel at one of the reefs.

Speaking of reefs, what an experience! I saw plenty of beautiful fish and turtles. “Park” your kayak on the sandy area and do not step on the coral. They are very sensitive. If you park up by the corals, you’ll see plenty of fish and turtles popping in and out.

The staff was friendly and informative. They gave us the best route to be able to go to the sandbar and the reefs. We followed instructions and did exactly as we were told as everyone should.

You’ll have a great time if you follow the rules and respect the ocean and its animals!

Reply from activity provider

Aloha! Thank you so much for joining us for a kayak and snorkel adventure! And thank you for taking the time to leave this awesome review and feedback! We really appreciate that. First of all I am so happy to hear that our staff treated you well and gave you good info that hopefully contributed to your having a great time. I cannot tell you how much we appreciate the feedback about listening to and following our staff's instructions. Thank you so much for that! I also cannot stress enough how much we appreciate your feedback regarding only being in the sand and never stepping on coral. This is such important info for everybody to be aware of, so I really hope everybody takes the time to read your review specifically. It is really, really good. Stoked to hear that it sounds like you had a great overall experience and that you consider this a 'must do' on O'ahu. Hope to see you again soon! Mahalo!

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Rating:
Packages: Standard Package - Tandem Kayak Rental (2 participants)
Attended as: Couples
Posted on: 2023/08/07
Activity Date: 2023/08/05

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Best experience while staying at Haiwaii

Reviewed by: PYX

Unbeatable scene of mountains, water and sands.
Perfect snorkeling location.
All types of playing programs for free to choose.
Super nice staff.
Kids-friendly.

Reply from activity provider

Mahalo for the review -Team KBOS

Helpful
Rating:
Packages: Morning Standard Package
Attended as: Families
Posted on: 2023/08/05
Activity Date: 2023/08/03

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

It was totally worth it!

Reviewed by: Bamboo

Sorry in advance. Not much of a writer here but we really wanted to share our experience.

Pros:
- The whole team were amazing! They screamed aloha spirit. My personal favorite was the blonde gentleman who spoke Japanese and Korean.

- live band was a hit! Both singers were amazing!

- food was basic but good. It was nicely plated as well which I was NOT expecting. Center piece was a nice touch.

- Really good bang for your buck with all the activities.

Con:

Not really reflective of the crew but the sandbar was not as shallow as I expected. Obviously it depends on the ocean and tides etc.

Reply from activity provider

Mahalo for sharing your experience! - Team KBOS

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Rating:
Packages: Afternoon Standard Package with Lunch
Attended as: Families with Young Children
Posted on: 2023/08/05
Activity Date: 2023/08/03

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Splashing in the sun!

Reviewed by: HDN

We spent a great afternoon at the Kaneohe Bay Sandbar. It was a great ride in out with live music from the best crew!

Reply from activity provider

Mahalo for the review -Team KBOS

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Rating:
Packages: Afternoon Standard Package with Lunch
Attended as: Families with Young Children
Posted on: 2023/08/01
Activity Date: 2023/01/26

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Highly recommend

Reviewed by: Victoria

Had the most amazing time! The staff are absolutely wonderful!!!

Reply from activity provider

Mahalo for the review! -Team KBOS

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Rating:
Packages: Morning Standard Package
Attended as: Couples
Posted on: 2023/07/31
Activity Date: 2023/07/29

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Great experience with a fantastic crew

Reviewed by: Abhishek Kumar

We loved the experience. Such soulful music on the boat followed by snorkeling, SUP, and kayaking. And then chilling on the floating couch. Loved it all.

Reply from activity provider

Mahalo for the review! - Team KBOS

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Rating:
Packages: Morning Standard Package
Attended as: Couples
Posted on: 2023/07/30
Activity Date: 2023/07/28

カイルア カヤック&シュノーケルツアー 選べる日本語ガイド付きカヤックツアーまたはセルフガイドカヤックツアー ビーチアイテム&昼食付き<送迎付きプランあり>

First Kayaking Experience 初めてのカヤック

Reviewed by: たけぞー

It was my first time kayaking, so I was a bit anxious, but they taught me carefully in Japanese, and I was able to ride easily even as a beginner.

カヤックは初めてだったので少し不安でしたが、日本語で丁寧に教えていただき、初心者でも簡単に乗ること出来ました。

Reply from activity provider

Dear Takezo,

Thank you very much for visiting us. We are glad to hear that you enjoyed kayaking with peace of mind. Please do come back and visit us again. We look forward to seeing you.

Kailua Beach Adventures
The Japanese Staff

たけぞー様

ご来店頂き誠にありがとうございました。
カヤックを安心して楽しんで頂け、私共も嬉しく思います。
また是非とも遊びにいらしてください。
お待ちしております。

カイルアビーチアドベンチャーズ
日本語スタッフ一同

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Packages: 日本語ガイド付きカヤックツアー(送迎付き)(2024年3月まで)
Attended as: Couples
Posted on: 2023/07/28
Activity Date: 2023/07/26

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Fun, Inviting, and Friendly!

Reviewed by: Mejia Family

When my family and I first got to the dock we were greeted by the friendly boat crew. They were very personable and caring. On the adventure, we made our way to the sandbar and were able to snorkel, paddleboard, canoe, and relax on the water deck. The sandbar was perfect to stand on and was not deep. The reef was beautiful to look at while snorkeling. My family and I paid extra for the intertube and banana boat, this experience was AWESOME!! You were asked what speed you would like the ride. We wore life jackets and we felt very safe even though this was an extreme water activity. The live music was wonderful, while the overall atmosphere was family oriented. This was our favorite excursion!! If you want a day to play in the water and have fun with the family, this is the excursion for you.

Reply from activity provider

Mahalo for your review! We're so glad you and your family enjoyed our tour. -Team KBOS

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Rating:
Packages: Morning All-Inclusive Tour Banana Boat & Bumper Tube
Attended as: Families
Posted on: 2023/07/27
Activity Date: 2023/07/15

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Highly recommend

Reviewed by: Kyle

Staff were friendly and the musicians were great! Had the best time. Considering you get a boat ride to the sandbar and all of the activities when you get there, this has to be the best bang for your buck anywhere.

Reply from activity provider

Mahalo for the review! - Team KBOS

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Rating:
Packages: Morning Standard Package
Attended as: Couples
Posted on: 2023/07/24
Activity Date: 2023/07/22

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Great crew, great ride, great fun!

Reviewed by: Hula mama

The Crew was AMAZING. They were all nice, kind, and energetic. They helped with snorkeling, kayaking, and padddle boarding. The band was AMAZING. They were Friendly, entertaining, and great musicians. The Weather was perfect. Not too hot, not too cold. Crew provided great snacks and drinks. Lots of fun, lots of memories.

Reply from activity provider

Mahalo for your review! We're so glad you had a great time. -Team KBOS

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Rating:
Packages: Morning Standard Package
Attended as: Families with Young Children
Posted on: 2023/07/22
Activity Date: 2023/07/20

サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>

There were many fish where my feet could reach. 足がつくところにもたくさんの魚がいました。

Reviewed by: まごさ

There was a live performance on the boat, which was enjoyable. During snorkeling, I was able to see many fish even in shallow areas, which was delightful. Since I had been in the water for a long time, it was cold on the way back on the boat, so I think it would be good to spend some free time in the sun.

船の中でもLive演奏があり楽しめました。シュノーケリングは足がつくところでもたくさんの魚を見られて満喫です。ずっと海に入っていたので帰りの船の中が寒かったので日に当たりながら自由時間を過ごされるとよいと思います。

Reply from activity provider

Thank you for participating in the tour and for sharing your experience. We look forward to your next visit. From all the staff at KBOS.

この度はツアーへのご参加、体験をシェアして頂きありがとうございました。またのご参加お待ちしております。 KBOS スタッフ一同

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Rating:
Packages: 午前プラン
Attended as: Families
Posted on: 2023/07/17
Activity Date: 2023/06/17

サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>

It's a shame that the sandbar is not visible. サンドバー見えず残念

Reviewed by: t.kozakai24

Unfortunately, the sandbar didn't appear.
But the sea was very beautiful, and the activities were fun. The live band on the way there and back was really great.
I want to challenge myself to see the sandbar again someday.

サンドバーは残念ながら現れませんでした。
でもとても海がキレイでアクティビティも楽しかったです。行き帰りの生バンドもめちゃくちゃよかった。
またいつかサンドバーを見にチャレンジしたいです。

Reply from activity provider

It seems that the water level was high. The ocean conditions vary daily and cannot be controlled, but I am very happy to hear that you enjoyed the beautiful waters of Hawaii. Thank you for participating in the tour. From all of us at KBOS.

水位が高かったようですね、海の状況は日々異なりコントロール出来ませんが、ハワイのきれいな海を楽しんで頂けた様で大変嬉しく思っています。この度はツアーへのご参加ありがとうございました。 KBOS スタッフ一同

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Rating:
Packages: 午前プラン
Attended as: Families
Posted on: 2023/07/17
Activity Date: 2023/07/12

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Awesome adventure

Reviewed by: David Hohrine

There was something for everyone in our group of 11 people (ranging in ages from 3 to 68). Lunch was tasty, the crew was great, and everyone found things to enjoy. Booking was easy and the area is beautiful. We even saw a sea turtle swimming with us!! We definitely recommend this for other families.

Reply from activity provider

Mahalo David for your review! We're so glad the group had a great time. -Team KBOS

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Rating:
Packages: Afternoon Standard Package with Lunch
Attended as: Families
Posted on: 2023/07/16
Activity Date: 2023/07/14

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Sand Bar

Reviewed by: Tee Rith

A great place for small kids and adults due to shallow water. Good side excursions included with the price such as canoeing, paddle boarding, and snorkeling, but there's some waiting time for canoeing and paddle boarding due to limited availability.

Reply from activity provider

Mahalo for the review. - Team KBOS

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Rating:
Packages: Morning Standard Package
Attended as: Families
Posted on: 2023/07/15
Activity Date: 2023/06/20

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

One of my bucket lists to do in Oahu.

Reviewed by: P. Rith

Due to the price, I was debating whether to purchase this excursion for a family of four. I bit the bullet and purchased it; let me tell you, my experiences from the beginning to the end of the trip, it was magical. Just the drive to the location was a joy in itself, engulfed with the "aw" moment, witnessing the green mountains to the curvy roads. As we arrived at the boating dock, the instruction instructed us to check in near the deli Shop under the red umbrella. We were greeted by smiles and they quickly got us onto the boat after signing the waivers. The boat ride to Kaneohe Bay was worth it-the purchase included a simple breakfast (donuts, orange Juice, and water), live music (please tip the band), and the scenery was heavenly. The best part of this excursion was seeing my family enjoying every moment in the clear water, snorkeling, kayaking, and paddle boarding. The staffs were friendly educating us about the sea animals when we were snorkeling.

Overall, one of the best experiences ever. I would definitely do this again if I were to be in Oahu.

Reply from activity provider

Mahalo for sharing your experience! So glad we got to be part of your trip to Oahu. Come back soon! - Team KBOS

  • the view

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Rating:
Packages: Morning Standard Package
Attended as: Families with Young Children
Posted on: 2023/07/15
Activity Date: 2023/06/20

ノースショア(ハレイワ)観光 選べるアクティビティ(シュノーケル・カヤックなど)<1日/ワイキキorアウラニ・ディズニー・リゾート&スパ発>

You can fully enjoy the activities! アクティビティを心ゆくまで堪能できる!

Reviewed by: 京都大好き!

It exceeded my expectations. I participated in two activities, snorkeling and kayaking, in the morning and afternoon. During the bus ride, the driver provided fun explanations and conversations, making the journey enjoyable without getting bored (the driver was incredibly funny and friendly). They were busy giving us sightseeing information, pointing out things to the right and left.

However, there was one issue: at the snorkeling site, the tour description stated that "life jackets are available for free," but I was told that this was not included in the tour price. Even when I mentioned it was written on the voucher, they insisted it was different. Originally, it would have been $10, but since we came on the tour bus, they said it would be $7. There were only my husband and me as Japanese participants; the others were foreigners, and since no one else seemed to say anything, I wondered if they had booked through a different company.

A Japanese staff member was in charge and kindly said, "I'm Japanese, so please let me know if you need anything," which felt a bit strange. I was left wondering if what was written on Veltra was incorrect or if there was a communication issue... It left me feeling uncomfortable.

As for the snorkeling itself, I was able to see turtles and various fish, which was enjoyable. For lunch, I had garlic shrimp from the snorkeling side, and they were huge and delicious! However, there were many chickens running around nearby, and as someone who isn't fond of them, I couldn't fully enjoy my meal. The chickens seemed accustomed to humans and appeared from all over.

The afternoon activity was kayaking, which I had never done before, but I had a lot of fun. At a break during the morning, we stopped by a macadamia nut shop that had Kona coffee, which I couldn't find even in Waikiki. I tasted it and bought some immediately. We also briefly stopped at a place selling fresh fruit in Ziploc bags, where everyone was buying and eating papayas.

Aside from the issue with the life jackets, it was a very enjoyable tour.

期待していた以上の内容でした。
午前と午後のアクティビティ、計2つ、スノーケリングとカヤックに参加しました。
バスで移動する間もドライバーさんの楽しい説明と会話で、飽きることなく楽しめました(すごい面白くてフレンドリーなドライバーさんでした)。
右に左に忙しいくらい、観光案内してくれました。
ただひとつ、スノーケリングのところで、ツアー説明には「ライフジャケットは無料で貸し出しします」と書いてあったのに、ツアー代金にそれは含まれていない、と言われ、バウチャーに書いてあると言っても違うと言われ、本来なら10ドルのところ、ツアーバスで来てるから7ドルでOKと言われました。
日本人の参加者は私たち夫婦だけで、他は外国人で、他の人は特に何も言ってなかったので、申し込んだ会社が違うのかなと思いましたが…。
日本人の人が担当で、「私は日本人なので、何かあれば言ってください」とフレンドリーに声かけてきたのですご、なんだかね、って感じでした。
ベルトラに書かれていることが間違っていたのか、あるいは、連絡がうまく伝わっていないのか…不快な気持ちになりました。
スノーケリング自体は、タートルも見られたし魚も色々見られて楽しめました。
スノーケリングの側のガーリックシュリンプをお昼に食べましたが、すごく大きいシュリンプで美味しかったです!
ただ、そばには鶏がたくさん走り回っていて、苦手な私は食事を楽しむことはできませんでしたが。
鶏は人間に慣れているのか、あちこちから神出鬼没でした。
午後のアクティビティはカヤック、初めてでしたがとても楽しめました。
午前中途中の休憩で寄ったマカデミアナッツのお店にはワイキキで探してもなかったコナコーヒーをまぶしたのがあり、味見して、即購入しました。
途中で、ジップロックに入ったフレッシュフルーツを売ってるところにもちょっとだけ立ち寄ってくれ、みなさん、パパイヤを買って食べてました。
ライフジャケットの件を除いては、とても楽しめたツアーでした。

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Packages: 【ワイキキ発】ノースショア観光+アクティビティ2つ(ランチ選択も可能)
Attended as: Couples
Posted on: 2023/07/14
Activity Date: 2023/07/12

サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>

Beginner-friendly 初心者むき

Reviewed by: coco

It's an activity in shallow water, so you can enjoy it without any worries. On the banana boat, I had to use all my leg and arm strength to avoid being thrown off, and I ended up with a bit of muscle soreness. I guess I'm not used to exercising. The fish were incredibly cute!

浅瀬でのアクティビティなので、不安無く楽しめます。
バナナボートは振り落とされない様に、脚力、腕力全開で、少し筋肉痛になった。日頃の運動不足だね。
お魚が最高に可愛かったよーーー

Reply from activity provider

Thank you for participating in the tour and sharing your experience. From all of us at KBOS.

この度はツアーへのご参加、体験をシェアして頂きありがとうございました。KBOS スタッフ一同

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Packages: 午前プラン(バナナボートまたはバンパーチューブ付き)
Attended as: Friends
Posted on: 2023/07/13
Activity Date: 2023/05/12

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Fun time!

Reviewed by: Cali

Went with a few friends & we had a good time! The music was great, crew was friendly & helpful, & we enjoyed the floating lounge. I wish inner tubes would have been provided to float in the water, but not a huge deal. Overall, would recommend!

Reply from activity provider

Mahalo for the review! - Team KBOS

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Rating:
Packages: Afternoon Standard Package with Lunch
Attended as: Friends
Posted on: 2023/07/13
Activity Date: 2023/07/11

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

AMAZING EXPERIENCE

Reviewed by: Teri

This was my first time to Hawaii and I took my son and out of all of our excursions this was by far the best one hands-down! Each and everyone of the crew members were so friendly and helpful and made you feel as if you were at home on their tour boat and the music was a great touch. We have never snorkeled or used a paddle board before and this adventure allowed the most beautiful perfect safe spot for our first time. I have never been in water that beautiful and if you were nervous at all some of the crew even stays in the water with you in all the areas at all times. Just book this tour you will not regret it! Thank you for providing my son and I priceless memories that we will cherish forever.

Reply from activity provider

Mahalo for sharing your experience! We're so glad your family had a great time - Team KBOS

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Rating:
Packages: Afternoon Package with Choice of Banana Boat OR Bumper Tube Ride
Attended as: Families
Posted on: 2023/07/13
Activity Date: 2023/07/11

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

An Island of Fun

Reviewed by: Jane B

The afternoon on the Kaneohe Sandbar was amazing!! There were so many choices of things to do : kayaking, paddle boarding, snorkeling, sunning on the floating deck, or playing volleyball. The reef was filled with beautiful fish and the sand underfoot was smooth and soft. The crew was organized and efficient with each member per for their job effectively. But the icing on the cake was the live entertainment from two very talented musicians who played and sang as we rode out and back to the sandbar. It’s an adventure that I will book again when I return to the island!

Reply from activity provider

Mahalo for your review and the beautiful picture! - Team KBOS

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Rating:
Packages: Afternoon Standard Package with Lunch
Attended as: Families
Posted on: 2023/07/13
Activity Date: 2023/07/11

Outrigger Canoe Surfing with Waikiki Beach Boys

Canoe surfing

Reviewed by: Missy

Awesome crew! This was an amazing and fun experience for my family.

Reply from activity provider

Aloha Missy! Mahalo for taking the time to write us a review and give us a 5 star rating. We truly appreciate it. Surfing on the outrigger canoe is truly an amazing experience for all to know the feeling of riding a wave, no matter your skill level in the surf. We hope to have you back again soon.

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Rating:
Packages: Outrigger Canoe Surfing: Three Wave Ride Package [3-6 passengers]
Attended as: Families
Posted on: 2023/07/13
Activity Date: 2023/07/11

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

AWESOME Excursion!!

Reviewed by: CINDY ESQUIVEL

EVERYTHING WAS PERFECT!
Great weather, Hawaii vibes, crew/staff was friendly, helpful, funny, and made us feel right a home.
Great experience for families. The water is not too deep for children. Maybe, above the knee.

Reply from activity provider

Mahalo for your review! - Team KBOS

  • Beach therapy is the best type of therapy!

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Rating:
Packages: Morning Standard Package
Attended as: Families
Posted on: 2023/07/12
Activity Date: 2023/06/21

North Shore Clear Bottom Kayak Tour & Turtle Watch from Haleiwa Beach

Clear Bottom Kayaking w/ Snorkeling.

Reviewed by: Scott

We did the clear bottom kayak and snorkeling.
The weather on the north shore can be a little unpredictable, so keep that in mind. Steve gave us a quick lesson and we were on our way.
My wife and I had a great time, and would recommend this to anyone looking to get in the water and see some sea turtles!

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Rating:
Packages: Standard Tour
Attended as: Couples
Posted on: 2023/07/10
Activity Date: 2023/06/15

サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>

The sandbar wasn't as low tide as I expected. サンドバー、思ったほどの引き潮ではなかった

Reviewed by: ほんにゃん

Since I didn't check the tide, the water was about waist-deep. I recommend that those who go check the tide schedule, including high and low tides. I have no regrets as my goal was to enter the sea.

満ち引きを見てなかった為、腰くらいまで水がありました。行かれる人は潮の満ち引き、大潮小潮などを調べての参加をお勧めいたします。
自分は海に入る事が目的だった為、後悔はありません。

Reply from activity provider

The tides and ocean conditions vary daily and are natural phenomena that we cannot control. However, we hope you can enjoy the beauty of Hawaii's nature, which is included in our tours. Thank you for participating in the tour and for your review. From all of us at KBOS.

潮の満ち引きや海の状況は日々異なり自然のものですのでコントロール出来ませんが、その様なハワイの自然も含め楽しんで頂ければと思い弊社では日々ツアーを催行しています。この度はツアーご参加、レビューありがとうございました。 KBOS スタッフ一同

  • こんな感じ

  • だいぶ遠くに行けば結構浅いです

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Packages: 午前プラン
Attended as: Couples
Posted on: 2023/07/10
Activity Date: 2023/07/08

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Fun day with the family

Reviewed by: Jme

Such a fun and exciting experience. All the staff and crew were awesome and did an amazing job making sure we were enjoying ourselves.Totally enjoyed the music the band was playing and all the water activities. Altogether the experience with my family was such a great memory builder. Highly recommend this tour.

Reply from activity provider

Mahalo for the review! - Team KBOS

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Rating:
Packages: Afternoon All-Inclusive Tour w/ Lunch, Banana Boat & Bumper Tube
Attended as: Families
Posted on: 2023/07/09
Activity Date: 2023/06/24

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Great time

Reviewed by: Roro

Had a great time with the Family and the KNSOP Ohana, definitely going to do it next time around.

Reply from activity provider

Mahalo for your review! - Team KBOS

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Rating:
Packages: Morning Standard Package
Attended as: Families with Young Children
Posted on: 2023/07/09
Activity Date: 2023/07/07

サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>

It was a morning when I felt completely mentally exhausted. 精神的に疲れきった朝でした

Reviewed by: ゆうなり

I was supposed to be snorkeling at the sandbar by now, but I couldn't get picked up at the designated location. After struggling with the poor response from the tour company, I ended up wasting time and didn't want to inconvenience the other participants who were already there, so I reluctantly decided to forgo the tour.

Until now, I thought I didn't need the phone function on my smartphone as long as I had internet access, but without a public phone and not being a guest at the hotel where the meeting point was, it became an essential function for me.

It was already challenging to make a call without leaving the meeting point the tour company specified, and after waiting for 30 minutes, I had to ask the hotel reception if there was a public phone. Thanks to the kind receptionist, I was able to contact them using the hotel phone.

At that time, I was told to call a taxi using an app, and although I tried to download the app and request a ride, the poor internet connection caused repeated errors. As the meeting time approached, I had to sadly give up.

Even calling to inform them of my cancellation was a struggle, and in the end, I had to rely on the JAL Pack reception to make the call for me to complete the cancellation. For someone like me, who couldn't use the phone and has limited English skills, it was an exhausting two hours.

If the tour company had arranged a taxi when I contacted them, I might have been able to participate. If I could have communicated via LINE, they might have realized my situation sooner and come to pick me up. I have many requests now, but it was a painful lesson for me.

Today was the only day during my stay when the tide allowed me to see the sandbar, and it's unfortunate that I couldn't reschedule for another day. Both the tour company and participants need to consider how to properly handle emergencies.

本当は今頃サンドバーでシュノーケリングをしてたはずなのに、指定場所にピックアップに来てもらえず、ツアー会社に連絡したその後の対応の悪さに苦労した挙句時間を費やし、すでに現地にいる他のツアー参加者に迷惑をかけたくなかったので、仕方なく参加を断念しました。
今までネット環境さえあればスマホの電話機能なんて必要ないと思っていましたが、公衆電話もなく集合場所のホテルの宿泊者でもない私にとっては、必須の機能でした。
ツアー会社の言う集合場所から離れずに電話することがまず難関で、30分待って仕方なくホテルのレセプションで公衆電話があるかどうかを尋ね、親切なレセプショニストのおかげでホテルの電話で連絡させてもらえました。
その時にアプリかなんかでタクシーを呼んで現地まで行ってと言われて、アプリをダウンロードして配車を試みるも、ネット状況が悪くて何度もエラーに。そのうち現地集合時間が迫り、泣く泣く断念することに。
断念するとの電話連絡もひと苦労し、結果JALパックのレセプションに泣きつき、電話をしてもらってキャンセル連絡完了。
電話を使えず、英語も拙い私にとっては、クタクタに疲れた2時間でした。
ツアー会社に連絡した時にタクシーの手配をしてくれれば参加できたかも、LINEで連絡できたらもっと早く気づいてもらえてピックアップに来てもらえたかも。今はいろいろ要望もありますが、私も手痛い勉強になりました。
滞在期間中、唯一サンドバーにお目にかかれる潮位だった今日、他の日にリスケが出来ず残念です。
緊急時の対処がきちんとできるかどうか、ツアー会社も参加者も考えなくてはいけませんね。

Reply from activity provider

We sincerely apologize for the inconvenience caused by our oversight, which prevented you from participating in our sandbar tour that you were looking forward to. Unfortunately, we were unable to communicate effectively, and with other customers present, we could not return the bus, resulting in your inability to join the tour.

In light of this incident, we are considering how to better assist customers who cannot reach us by phone. While we cannot undo the disappointment this has caused, we have processed a full refund for you.

Once again, we deeply apologize for the sadness we have caused you. We are truly sorry.

この度は弊社のサンドバーツアーを楽しみに来てくださったにも関わらず弊社の不手際でご参加いただくことができず大変申し訳ございませんでした。
うまくご連絡をお取りすることができずまた他のお客様もいらっしゃりバスを戻すこともできず結果としてご参加いただくことができませんでした。
この件を受けて電話がつながらないお客様への対応をどのようにしたらよいか考えてまいる所存です。
このようなことで残念な思いをさせてしまったことを埋めることはできませんが
全額ご返金をさせていただきました。
改めましてお客様に悲しい思いをさせてしまいましたこと心よりお詫び申し上げます。
本当に申し訳ございませんでした。


HARUKA / KBOS

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Rating:
Packages: 午前プラン
Attended as: Solo Travelers
Posted on: 2023/07/08
Activity Date: 2023/07/08

サンドバー シュノーケリングクルーズ バナナボートなど選べるプラン 海に浮かぶラウンジ&船上ライブミュージック アルコール購入可 <午前・午後/日本語クルー>

It was fun! 楽しかった〜

Reviewed by: ハワイ大好き❣️

I participated with three senior members... I experienced kayaking and SUP for the first time, and I had a great time. The local staff were professionals at creating a relaxed atmosphere, and I never felt uncomfortable; I truly enjoyed being among the young people. While I'm still energetic, I want to challenge myself with many more activities. The return shuttle bus was really cold, so it's essential to have something to wear in addition to a towel.

シニアメンバー3人で参加しました…
カヤックにSUP、年甲斐もなく初めて体験しましたが、楽しく過ごせました現地スタッフの人達も場を和ませるプロで一つも嫌な気分にはならず、ホントに若者に混じって楽しませていただきました
元気なうちにまだまだやりたい事チャレンジしたいです。帰りの送迎バスはすごく冷え冷えで
タオルのほか羽織る物必須ですね。

Reply from activity provider

We are very pleased to hear that everyone enjoyed the tour. Thank you very much for participating in the tour. We look forward to your next participation. From all the KBOS staff.

皆様ツアーを楽しんで頂けた様で大変嬉しく思います。この度はツアーへのご参加誠にありがとうございました。またのご参加お待ちしております。 KBOS スタッフ一同

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Helpful
Rating:
Packages: 午前プラン
Attended as: Families
Posted on: 2023/07/07
Activity Date: 2023/07/05

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Awesome experience!

Reviewed by: Ayari and Cristian

My husband and I had a FANTASTIC time here! The staff was AWESOME and VERY FRIENDLY! We got too see two sea turtles too!! Such an amazing experience! We would recommend this for everyone- couples, families, solo travelers, etc.
Aloha friends!!

Reply from activity provider

Mahalo for sharing your experience! - Team KBOS

Helpful
Rating:
Packages: Afternoon All-Inclusive Tour w/ Lunch, Banana Boat & Bumper Tube
Attended as: Couples
Posted on: 2023/07/07
Activity Date: 2023/07/05

Kaneohe Sandbar Tour with Snorkel, Kayak, SUP & Live Hawaiian Music - Kaneohe Bay Ocean Sports

Wow! What an experience!

Reviewed by: The Bermudez Family

Loved this Adventure. Large spacious catamaran. Love the live music. Greeted with smiles, donuts, and tang. Can’t swim? Never snorkeled? This is the place to experience these activities. Water level at the sandbar was knee high. Lots of fish to see hiding in the coral. Don’t know what you’re looking at? Ask the knowledgeable crew. Need a bit of excitement - ride the banana boat - that will wake you up! Highly recommend this adventure.

Reply from activity provider

Mahalo for sharing your experience! - Team KBOS

Helpful
Rating:
Packages: Morning Standard Package
Attended as: Families
Posted on: 2023/07/07
Activity Date: 2023/07/05
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