Reviewed by: Rob
Really enjoyed our Morning out. The crew and Captain made the trip so much better. Honestly, their energy was off the charts, the music was good, enjoyable for all ages (we went as a couple in our mid 20’s and loved it, there were children loving it and parents older than us that were having a blast!)
I’d recommend the photo package, we didn’t get it but looking back and seeing how many pictures Tom took is outstanding. It’s the only photo package I’ve seen so far that guarantees 300 real photos of you minimum.
We’ve done a lot of trips on this holiday and this was probably the best crew I’ve seen. Can’t rate them high enough. Wish I could remember all their names but I can’t. Either way, amazing team to have.
| Rating: | |
|---|---|
| Packages: | [7:00 AM] Early Morning Snorkel Package - Feb & Mar 2024 |
| Attended as: | Couples |
| Posted on: | 2023/04/13 |
| Activity Date: | 2023/04/11 |
Reviewed by: mai
Although it wasn't guaranteed that we would see dolphins, we were able to see many of them. The boat was comfortable, and the staff really got everyone excited, making for a very enjoyable day. The early morning gathering was a bit challenging, but it made the day feel longer, which was very fulfilling. I also had the experience of seeing the great nature of the land from the boat, which was an excellent experience. Although the snorkeling time was a bit short, we were able to see a sea turtle and many fish. It was a lot of fun. Thank you!
イルカを見れることが確定ではないのにも関わらず沢山のイルカを見ることができました。船の中も快適でスタッフさんたちが沢山盛り上げてくれたのでとても楽しい一日を過ごすことができました。朝の集合が早かったですがその代わり一日が長く感じることが出来たので充実感に圧倒されました。陸の大自然を船から見ることができる経験も出来たので非常に良い体験をすることができました。シュノーケリングは少し時間は短いもののウミガメを無事見ることもでき、沢山の魚を見れました。非常に楽しかったです。ありがとうございます
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター/7:00出港 |
| Attended as: | Families |
| Posted on: | 2023/04/10 |
| Activity Date: | 2023/03/20 |
Reviewed by: JEC
Good price, good location, fun crew.
Need to provide something more than meet-at-the-bathrooms-of-a-marina for mustering instructions. There were no crew/personnel at said marina bathroom well past the appointed time. The check-in process was haphazard at best, and did not instill a lot of confidence in the crew's ability/professionalism. The shuttle brining additional guests from Honolulu/Waikiki was very late and delayed our departure by more than 30 minutes (of a three hour cruise). This is obviously not the crew's fault and there is nothing they could have done about the traffic; however, the lack of communication to the guests who were there waiting could have (and should have) been much much better.
Once on the boat, the crew proved knowledgable and kind. A fun cruise that is perfectly suited for visitors staying on the west end of the island. There are similarly priced options closer to Honolulu and Waikiki without the hour-plus drive through really bad traffic.
| Rating: | |
|---|---|
| Packages: | [11:00 AM] Afternoon Snorkel Package - Feb & Mar 2024 |
| Attended as: | Families |
| Posted on: | 2023/04/06 |
| Activity Date: | 2023/04/04 |
Reviewed by: ELL
This was our 2nd time doing the Dolphins and You Tour (we did it in 2017). Last time was amazing as we had a very calm day and saw lots of dolphins. This time it was quite rough and we did not get an opportunity to swim in the ocean with them.
We did enjoy our time anchored in the bay, where we snorkeled, kayaked and swam. Lunch was delicious and the crew was terrific.
Even despite not seeing dolphins, it was a lovely day.
| Rating: | |
|---|---|
| Packages: | [11:00 AM] Afternoon Snorkel Package - Feb & Mar 2024 |
| Attended as: | Families |
| Posted on: | 2023/04/02 |
| Activity Date: | 2023/03/12 |
Reviewed by: Dorcas Okpealuk
Hopefully will have another one soon! Everything was great!
| Rating: | |
|---|---|
| Packages: | Dolphin Snorkel Sail |
| Attended as: | Families with Young Children |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/11 |
Reviewed by: ナインナイン
I participated with my mother/daughter! In the morning, the weather was bad, and there was thunder and rain in the distance, but by early afternoon it cleared up, and I was so happy to see dolphins and whales up close. It was quite rocky, so those prone to seasickness should be careful! Snorkeling was fun, but the waterslide was absolutely amazing and gave a fantastic sense of freedom! The friendly staff and the Japanese guide made it easy to enjoy the experience until the end. I want to participate again with my friends! Thank you very much from the bottom of my heart. Mahalo!!
母/娘で参加しました!
朝は天候が悪く、遠くの方で雷雨も鳴ってましたが昼過ぎには晴れてきてイルカもクジラも近くで見ることができ、嬉しかったです。かなり揺れたので船酔いする方は注意!シュノーケルも楽しかったですがウォータースライダーが開放感抜群で最高でした!フレンドリーなスタッフの皆さんと日本人のガイドさんもいたので安心して最後まで楽しむことができました。
また友達と参加したいと思います!
心からありがとうございました。Mahalo!!
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター/7:00出港 |
| Attended as: | Families |
| Posted on: | 2023/03/27 |
| Activity Date: | 2023/03/23 |
Reviewed by: Dolphin Fun
We had an awesome time. Checking in was a breeze. The crew was friendly and entertaining! Definitely had the best captain who took her time to track down dolphins and even whales for us to see. A must do if you’re in Honolulu.
| Rating: | |
|---|---|
| Packages: | [11:00 AM] Afternoon Snorkel Package - Feb & Mar 2024 |
| Attended as: | Couples |
| Posted on: | 2023/03/18 |
| Activity Date: | 2023/02/23 |
Reviewed by: Adrienne and Tim
If you are looking for the best you have found it. Captain Mark handles the boat like a pro. The staff is the best in the world. The trip and experiences are phenomenal. My husband loved the water slide. I had an amazing time snorkeling. Seeing sea turtles, trigger fish and more. Whales were supper cool. The views are breath taking.
| Rating: | |
|---|---|
| Packages: | [11:00 AM] Afternoon Snorkel Package - Feb & Mar 2024 |
| Attended as: | Couples |
| Posted on: | 2023/03/14 |
| Activity Date: | 2023/03/12 |
Reviewed by: Matt
The team really went out of their way to give us a great day out on the water, and went out looking to make sure we saw turtles.
We are booking next time we go already
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Sail [8:30 AM] |
| Attended as: | Couples |
| Posted on: | 2023/03/09 |
| Activity Date: | 2022/07/01 |
Reviewed by: カナナ
I participated in this tour in early February 2023. One of the things I wanted to do in winter Hawaii was whale watching, and since my hotel was Aulani, I joined this tour departing from Ko Olina Marina.
It takes about 25 minutes to walk from Aulani to Ko Olina Marina, and about 5 minutes by car. The tour included four alcoholic drinks, so I walked there instead of driving, but I was a bit tired on the way back (^_^;).
Upon arriving at the marina, the check-in area was easy to find. I signed in on the list, received a wristband, used the restroom, and boarded the boat. There were about 15 to 20 guests at that time, but we were the only Japanese group. All the explanations were in English, but a young Japanese male staff member came later to explain in Japanese, and he also supported us during snorkeling, which was very helpful!
After the boat headed out to sea, we encountered a mother and baby whale! I was incredibly excited to see the whales spouting water and their tails coming up to the surface with my own eyes! Since it was an evening tour, we didn’t see any dolphins, but I was very satisfied to have encountered the whales.
After that, we went to the snorkeling point and enjoyed snorkeling. During this time, we encountered a sea turtle. I was moved to see it coming up from the bottom of the ocean for air, floating on the surface, and then returning to the ocean floor, all from a very close distance! The water was a bit cold during this season, but I was glad I participated in snorkeling! After snorkeling, it was chilly, so I changed from my swimsuit to regular clothes in the boat's restroom. The restroom was a bit spacious with shelves, making it suitable for changing. There were two restrooms, one on each side at the back.
After snorkeling, we enjoyed dinner and the sunset. The dinner was served on a single plate, but it was piled high, so I was full! The taste was also delicious. The sunset from the boat was absolutely beautiful.
I think this is a highly recommended activity for those staying around Ko Olina!
2023年2月上旬に参加しました。
冬のハワイでやりたい事がホェールウォッチングで、宿泊ホテルがアウラニだったのでコオリナマリーナから出発するこちらのツアーに参加しました。
アウラニからコオリナマリーナまでは歩いて片道25分くらい、車だと片道5分くらいです。ツアーにアルコールが4本かな?含まれていたので車は使わずに歩いて行きましたが帰りはちょっと疲れました(^_^;)
マリーナに到着して受付の場所はわかりやすかったです。名簿に記帳してリストバンドを付けて、御手洗を済ませてボートに乗り込みます。
この時は15名?20名??くらいお客さんが居ましたが日本人は私たちのグループだけでした。
色々な説明は全て英語でしたが、若い日本人男性のスタッフさんがあとから日本語で説明しに来てくださって、その後のシュノーケルもサポートしてもらえたのでとても助かりました!
ボートが沖に出て少しするとクジラの親子に遭遇出来ました!肉眼でクジラの潮吹きや海面の上に出てきた尾びれを見られてものすごく興奮しました!夕方のツアーなので時間的にイルカは見られませんでしたがクジラに遭遇出来たので大満足でした。
その後シュノーケルポイントに行って、シュノーケルを楽しみました。この時に海亀に遭遇出来ました。海の底から息をにし浮上してくる様子や海面をぷかぷかしている様子、また海の底に帰って行く様子を近づくことが出来るギリギリの距離で見られて感動しました!
この時期の海はちょっと寒かったですが、でもシュノーケル参加して良かったです!
シュノーケルの後は寒かったのでボートのおトイレで水着から私服に着替えました。おトイレは少しだけ広めで棚とかがあったので着替えスペースも兼ねている感じでした。おトイレは後方左右に1つずつ計2つありました。
シュノーケルが終わるとディナーとサンセットを楽しみます。ディナーはワンプレートですがモリモリに盛ってもらえたのでお腹いっぱいになりました!味も美味しかったです。ボートからのサンセットもすごく素敵でした。
コオリナ周辺で宿泊されている方にはとてもおすすめのアクティビティだと思います~。
| Rating: | |
|---|---|
| Packages: | 【10月~3月】現地集合プラン |
| Attended as: | Friends |
| Posted on: | 2023/03/06 |
| Activity Date: | 2023/02/07 |
Reviewed by: Happy Camper
The experience was fantastic, saw whales as well as dolphins. The staff was very impressive as well, showed us a lot of stuff while we were snorkeling as well as from the boat. Staff was very knowledgeable and personable! Food was OK. Ship was very nice! We had a great time, would highly recommend!
| Rating: | |
|---|---|
| Packages: | Dolphin Snorkel Sail |
| Attended as: | Couples |
| Posted on: | 2023/03/06 |
| Activity Date: | 2023/02/12 |
Reviewed by: オケイル
I participated in other activities as well, but my high school-aged child said this was the most fun. My elementary school-aged daughter was scared of snorkeling and couldn't get in the water, so she didn't enjoy it as much. I thought it was great to experience various cultures through songs and dances. There were many staff members, so I felt safe participating. I highly recommend this tour.
他のアクティビティにも参加しましたが高校生の子供は1番楽しいと言ってました。小学生の娘はシュノーケリングが怖くて中々入水出来ずイマイチとの感想てました。歌や踊りなど色々な文化にも触れられて私は良かったと思います。
スタッフも多く安心して参加させて頂きました
大変オススメ出来るツアーだと思います。
| Rating: | |
|---|---|
| Packages: | 7:00 出港(2024年3月まで) |
| Attended as: | Families |
| Posted on: | 2023/02/28 |
| Activity Date: | 2023/02/20 |
Reviewed by: Kara
Fun in the sun! The west side was an awesome escape from Waikiki with gorgeous water and mountain views from the sea! It seems impossible to not see
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Sail with Transportation [8:30 AM] |
| Attended as: | Couples |
| Posted on: | 2023/02/19 |
| Activity Date: | 2023/01/27 |
Reviewed by: Luau D
Overall great experience with a good meal, friendly crew, and add-ons to capture the adventure.
I would do it again. But I'd some time of approved boat shoe or water shoe. Not a fan of barefoot in public areas.
| Rating: | |
|---|---|
| Packages: | [Oct-Mar] 2.5-hour Sunset Snorkel Cruise |
| Attended as: | Solo Travelers |
| Posted on: | 2023/02/01 |
| Activity Date: | 2022/11/10 |
Reviewed by: Kara
The amount of dolphins out during our tour made me feel extra lucky! The west side of Oahu is sure gorgeous
| Rating: | |
|---|---|
| Packages: | Afternoon Snorkel Sail with transportation [1:00 PM] |
| Attended as: | Friends |
| Posted on: | 2023/01/04 |
| Activity Date: | 2022/12/29 |
Reviewed by: Lisa May Weir
From the amazing staff who fulfilled every moment. To seeing whales, turtles, dolphins and many varieties of fish. Diving off the boat into the ocean. A perfect day to end our vacation in paradise Hawaii.
| Rating: | |
|---|---|
| Packages: | Afternoon Snorkel Sail [1:00 PM] |
| Attended as: | Families |
| Posted on: | 2023/01/04 |
| Activity Date: | 2023/01/02 |
Reviewed by: Scott
We saw dolphins and whales. The crew was fun and easygoing.
| Rating: | |
|---|---|
| Packages: | Dolphin Snorkel Sail |
| Attended as: | Families |
| Posted on: | 2022/11/30 |
| Activity Date: | 2022/11/28 |
Reviewed by: なおむし
We participated as a family, and we were the only Japanese people there. When I conveyed that I wasn't very good at English in broken phrases, the captain said, "No problem." Anyway, all four crew members worked hard, were attentive to the guests, and were very friendly, which felt great. The sky, which was cloudy in the morning, cleared up, and we were able to see dolphins, sea turtles, and a family of sea lions.
For snorkeling, they provided life jackets, so I felt safe and enjoyed it. However, after swimming, it gets very cold when the sea breeze hits you, so I think it's better to bring a towel (and a jacket) with you.
It became a wonderful memory.
家族で参加しましたが、日本人は私達だけ。あんまり英語が得意じゃないと、カタコトで伝えると、船長さんは、ノープロブレムと言ってくれました。とにかく4人のクルーがみんなよく働くし、お客さんのことも気にかけてくれて愛想がよく、気持ちがよかったです。朝は曇っていた空も晴れてきて、イルカやウミガメ、オットセイの親子も見られました。
シュノーケリングも、ライフジャケットを貸してくれるので安心して楽しめました。ただ泳いだあとは、海風に当たるととても寒いので、しっかりタオルを(上着も)持っていったほうがいいと思います。
いい思い出になりました。
| Rating: | |
|---|---|
| Packages: | 午前プラン(送迎付き) |
| Attended as: | Families |
| Posted on: | 2022/11/10 |
| Activity Date: | 2022/11/05 |
Reviewed by: ハワイ大好き家族
Captain Walter and our Japanese guide, Emi, were wonderful!
This tour is highly recommended for families. It was a completely private charter. We rented a boat that can accommodate 38 people, but it was just our family of five. Although it wasn't mentioned in the inclusions, we received a cooler bag from Sea Hawaii filled with lots of snacks.
We encountered a pod of dolphins! At the "Turtle House" they took us to, there were several large sea turtles. Thank you for a fun time! I would like to use Sea Hawaii's wild dolphin snorkeling cruise and private charter again next time.
キャプテンのウォルターさん
日本語ガイドのエミさん
お世話になりました(*^-^*)
家族連れにはおススメのツアーです。
完全な貸切チャターです。
38名は乗れる船を→私たち家族5名で貸切です。
含まれるものに記載はありませんでしたが、
シーハワイの保冷バックのプレゼントがありました。
たくさんのお菓子が入っていました。
イルカの群れとも遭遇!(^^)!
連れて行っていただいた“タートルハウス”では、大きなウミガメが何匹もいました。
楽しい時間をありがとう(*^-^*)
次回もシーハワイ 野生のイルカシュノーケリングクルーズ・貸切チャーター
を利用したいです。
| Rating: | |
|---|---|
| Packages: | 基本プラン(10名限定)<現地集合/解散> |
| Attended as: | Families |
| Posted on: | 2022/10/30 |
| Activity Date: | 2022/09/21 |
Reviewed by: Kara
The west side of Oahu is a great way to get away from the busy Waikiki area! Recommend for a sun filled snorkel adventure!
| Rating: | |
|---|---|
| Packages: | [7:00 AM] Early Morning Snorkel Package - Feb & Mar 2024 |
| Attended as: | Couples |
| Posted on: | 2022/09/15 |
| Activity Date: | 2022/09/11 |
Reviewed by: Michelle Haywood
Such a great day from beginning to end. Excellent bus for transport. The tour operators made it a really fun day and it was awesome to see them enjoying their jobs so much! Great food and plenty of it for lunch. Fabulous to see a huge pod of dolphins which was the highlight of the day :) thanks guys
| Rating: | |
|---|---|
| Packages: | [11:00 AM] Afternoon Snorkel Package - Feb & Mar 2024 |
| Attended as: | Families |
| Posted on: | 2022/09/14 |
| Activity Date: | 2022/09/12 |
Reviewed by: addy
It was very nice experience to watch dolpin and snorkel
| Rating: | |
|---|---|
| Packages: | [7:00 AM] Early Morning Snorkel Package - Feb & Mar 2024 |
| Attended as: | Families |
| Posted on: | 2022/09/12 |
| Activity Date: | 2022/08/17 |
Reviewed by: Kara
We got to see dolphins and get in the water which was so refreshing!
| Rating: | |
|---|---|
| Packages: | Afternoon Snorkel Sail with transportation [1:00 PM] |
| Attended as: | Couples |
| Posted on: | 2022/08/14 |
| Activity Date: | 2022/08/11 |
Reviewed by: Kara
They pick you up, and going to the west side is so worth it to see! this tour was my families favorite of the tours we did!
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Sail with Transportation [8:30 AM] |
| Attended as: | Families |
| Posted on: | 2022/07/30 |
| Activity Date: | 2022/07/28 |
Reviewed by: Markun
In Honolulu, where the COVID-19 situation is improving, I felt there were still few Japanese tourists. Nevertheless, I participated alone this time. We moved towards Ko Olina and boarded a lovely boat from the harbor. Without any rocking, we encountered a pod of dolphins after about 20 minutes. Then we moved to a snorkeling spot and had an encounter with a sea turtle. After returning to the boat, I enjoyed some drinks and lunch, even though I was alone. A few people, including the captain, spoke Japanese, which was considerate for me as a solo traveler. Since there are few Japanese tourists, it might be understandable, but I think the fast-paced English explanations would be quite challenging without strong language skills. If possible, I would have appreciated it if printed translations of the explanations in Japanese were provided. Overall, it was a satisfying tour.
コロナが収まりつつあるホノルルは、まだ日本人が少ない印象でした。
それでも今回は一人で参加させていただきました。
コオリナ方面へ移動して、ハーバーから素敵な船に乗船してさど揺れることなく移動して約20分でイルカの群れに遭遇しました。
それからシュノーケリングのポイントに移動してウミガメとの遭遇。
船に戻って一人でしたがお酒やランチで堪能しました。
船長をはじめ数人が日本語を話せたので一人旅の私に気遣っていただきました。
日本人が少ないので仕方ないかもしれませんが、早口の英語の説明はよほどの語学力がないと厳しいと思います。
可能であれば、説明の内容を日本語の和訳でプリントしたものを配布していただけるとありがたかったと思いました。
トータル的には満足したツアーでした。
| Rating: | |
|---|---|
| Packages: | 8:00出港プラン(送迎付き) |
| Attended as: | Solo Travelers |
| Posted on: | 2022/07/11 |
| Activity Date: | 2022/07/09 |
Reviewed by: hawa
I couldn't swim with the dolphins. I could only watch them swimming from the boat. I was really disappointed because I joined thinking I would be able to swim with them.
The website mentioned dolphin watching, but it was only on the top page, and the wording on other pages was ambiguous, leading me to believe I would be swimming close to the dolphins, but instead, I just watched them from the boat for a few minutes.
There are still videos on YouTube showing people swimming with dolphins, which feels misleading, like a promotional ad.
The snorkeling afterward had no corals or tropical fish at all; what were we supposed to see in such a barren sea? I was told by the crew that we would see turtles, but there were none. Other guests quickly got out of the water and seemed bored on the boat.
The only fun part was the slide, but paying 20,000 yen per person for this experience is way too high and not worth it. I've participated in various tours before, but this was the least satisfying and the most expensive.
The lunch was not tasty either. The optional photos, which are also quite expensive, are definitely not worth it. The pictures we took ourselves were much better, and since we couldn't swim with the fish, turtles, or dolphins, we ended up with photos of just floating in the sea or sitting on the boat.
I absolutely do not recommend this tour. I even wonder if they set such high prices because they are struggling with fewer customers. I regret not choosing a different tour.
イルカと一緒には泳げません。船の上からイルカが泳いでいるのを眺めるだけ。イルカと泳げると思い参加しただけに残念でなりません。
HPにはイルカウォッチングと記載がありましたが、TOPページに載っているのみで、他のページにはイルカと泳げる様な曖昧な書き方だった為、イルカの近くには行けないけど、見える距離で一緒に泳ぐのかなと思い参加しましたが、船の上から数分イルカを眺めるだけです。
YouTubeにもイルカと泳いでいる動画が未だに載せてあったり、誘導広告のようで、紛らわしいです。
その後のシュノーケルは珊瑚も熱帯魚も全くおらず、何も居ない海で何を見ろと言うのでしょうか?
亀と会えると搭乗員から言われていたのに、亀も居ない。他のお客さんも早々に海から上がりつまらなそうに船でしてました。
唯一滑り台だけが面白かったですが、これで1人2万円の料金は高すぎて割に合わない。今まで色々なツアーに参加しましたが1番満足度が低く、高額でした。
お弁当も美味しくない。オプションで付けられる、これまた高額な写真は絶対に付けない方がいい。自分達で撮った方がよっぽど良い写真ばかりで、魚も亀もイルカとも泳げないので、ただ海に浮いてるだけ、船に座ってるだけの写真です。
こちらのツアー絶対にオススメしません。
客が少なくなり、経営厳しいからなのか、こんなに内容と見合っていない高額な金額設定にしているのではないかとさえ思います。違うツアーにすれば良かったと後悔です。
| Rating: | |
|---|---|
| Attended as: | Families |
| Posted on: | 2022/07/01 |
Reviewed by: Karen K
The crew was incredible! We loved seeing so many dolphins up close and got to see a few sea turtles too! The crew ensured everyone stayed safe while in the water which helped us relax knowing they were there if any of us needed a little help. We also loved the Hawaiian traditions included. Highly recommend this tour!
| Rating: | |
|---|---|
| Packages: | [7:00 AM] Early Morning Snorkel Package - Feb & Mar 2024 |
| Attended as: | Families |
| Posted on: | 2022/07/01 |
| Activity Date: | 2022/06/29 |
Reviewed by: David
Amazing captain and crew. Saw dolphins, turtles, had a fantastic snorkeling site, enjoyed cruising on the boat and the food and drinks were great. Thank you for such a wonderful experience!
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/09 |
| Activity Date: | 2022/06/06 |
Reviewed by: A. Johansson
A really good catamaran tour. Crew was super friendly. The food was delicious and the drinks too. Saw lots of turtles, fish and one whale from afar. Loved spending time just being there in the open water on the boat.
| Rating: | |
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| Packages: | Afternoon Snorkel Cruise |
| Attended as: | Friends |
| Posted on: | 2022/04/24 |
| Activity Date: | 2022/04/22 |
Reviewed by: Karen & Claire
What a must do activity. And do it with this tour!!!! Boat was beautiful food was great and most of all saw beautiful fish…lots!!! Plus two sea turtles and the big bonus was coming back on the boat was spotted a hammerhead shark!!!! Awesome to see it up close!!! The crew was top notch!!! Couldn’t do enough for you!! A must do in Hawaii…with this company!!! That’s for a great time captain…& the one gentlemen I missed his name (tall thin blonde), Jake, Kai & Marissa!!
| Rating: | |
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| Packages: | Morning Snorkel Sail with Transportation [8:30 AM] |
| Attended as: | Families |
| Posted on: | 2022/04/20 |
| Activity Date: | 2022/04/18 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your participation.
However, we sincerely apologize for not meeting your expectations, despite your anticipation.
As you have confirmed, the tour you participated in currently does not include snorkeling with wild dolphins; instead, it involves watching wild dolphins and then snorkeling at a different spot. Please understand that the content may vary depending on the tour.
Thank you for bringing the YouTube video to our attention. It was a video from before the changes to the tour content, and it should have been removed. We apologize for any confusion this may have caused. Following your feedback, we have deleted the video.
To avoid causing similar inconveniences in the future, we will strive to improve our services.
Thank you for your understanding.
VELTRA
ご参加ありがとうございます。
しかしながら、楽しみにされていたものの、ご期待に沿えず申し訳ございません。
ご確認いただいております通り、ご参加いただいたツアーは現在野生のイルカとのシュノーケリングは行っておらず、野生のイルカを鑑賞したのち、別のスポットでシュノーケリングを実施しております。ツアーによって内容が異なりますことご了承ください。
Youtubeの動画につきましては、お気づきいただきありがとうございます。ツアー内容が変更する前の動画のため、本来削除すべきところ残ったままになっておりました。誤解を招く掲載になっておりましたことお詫び申し上げます。ご指摘を受けまして動画は削除させていただきました。
今後同様のご迷惑をおかけしないためにも、サービスの向上に努めてまいります。
何卒よろしくお願いします。
VELTRA