Reviewed by: u3sk
In the end, I couldn't see anything at all, neither shadow nor figure. It seems like they tried their best, but... I received a ticket for the next boat ride, but since it was the last day of my trip, I couldn't use it. The boat was fairly large and not crowded, so I could go out on the deck or sit comfortably in a chair. It felt like a drive on the water in pleasant weather.
結局、何も影も姿も、見ることはできませんでした。
頑張ってくれたみたいですが・・。
次回乗船チケットをもらいましたが、旅行最終日だったので、使えませんでした。
船はそこそこ大きくて、満員でもないので、甲板に出たり、ゆったり椅子に座ったり。
気持ちのよい天気の中、船でドライブ、といった感じでした。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Friends |
| Posted on: | 2018/11/05 |
| Activity Date: | 2018/01/04 |
Reviewed by: みみまま
I chose this season to go on a boat to see whales, but unfortunately, I didn't spot any this time. However, I think it's great that I can try again with my boarding pass during my stay!
クジラを見たいがために、この季節を選び船に乗りましたが、残念ながら今回クジラの姿は見れませんでした。でも、滞在中乗船券でしたら再度挑戦できるので良いと思いました!!
Thank you very much for joining our cruise.
We are very sorry that you were unable to observe any whales on the day of your participation.
The next season will begin in January, so we hope you will join us again.
All of our staff are looking forward to welcoming you.
Star of Honolulu
私共のクルーズにお越しいただき誠に有難うございました。
ご参加いただきました日はクジラを観測いただけず、大変残念に思います。
1月より次のシーズンが始まりますので、またご参加いただければと思います。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ+朝食<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2018/08/10 |
| Activity Date: | 2017/02/14 |
Reviewed by: 匿名希望
Unfortunately, we couldn't see any whales, but we enjoyed the beautiful ocean. The staff's service was excellent, and the Japanese guests were very satisfied. However, the meeting point is at the Port Waikiki Kiosk inside the Hilton Hawaiian Village, which is a bit difficult to find. I think it would be helpful to provide a map of the hotel to make it clearer.
鯨は、残念ながら見れませんでしたが
きれいな海が見れて満喫しました
スタッフの対応は大変よく
日本人は、好評でした
しかし、集合場所が
ヒルトンハワイアンビレッジ港内の
ポートワイキキ・キオスク
ですが、わかりにくい場所で
ホテル内の地図を載せてくれれば
わかりやすいと思います
Thank you for your patronage.
I am very sorry to hear that you were unable to see the whales, even though they are wild creatures.
Regarding the meeting point you mentioned, we will work on improvements on the Alan1.net tour page.
We sincerely look forward to your next visit.
ご利用いただき有難うございます。
クジラは野生の生き物とはいえ、当日ご覧いただけなかったとのこと、非常に残念に思っております。
ご指摘いただきました集合場所に関しましては、Alan1.netツアーページ上にて改善を進めさせていただきます。
またの、ご利用心よりお待ちしております。
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2018/06/26 |
Reviewed by: matsu
I booked a tour for the next day while I was there. I received a confirmation email and waited at the pickup location on the day of the tour, but after waiting for over 20 minutes, no one showed up... I couldn't speak English, so I had to call, and with the help of the hotel staff, I managed to convey my issue. It seems the tour company said there was no reservation. In the end, I took a taxi to the boat and got a refund for the taxi fare, so I was able to participate in the tour after all. Since I didn't incur any financial loss, I asked Veltra to check the situation after returning home, and they responded sincerely. The tour itself was fine (I even saw a whale, albeit just a little), but it might be a bit risky to make last-minute reservations.
現地にいる時に翌日のツアーを予約しました。
予約完了メールも来て、当日迎えの場所で待っていましたが20分以上待っても来ず…英語が喋れないけど電話するしかない、とホテルの人に手伝ってもらいなんとか要件を伝えると、予約が入っていないとツアー催行会社から言われたようで…
結局タクシーで船のところまで行ってタクシー代を返金してもらえ、ツアーに参加することが出来たのでなんとかなりました。
金銭的に損をしたわけではなかったので、帰国後ベルトラさんに状況確認だけお願いしたところ誠実に対応してくださいました。
ツアー自体は問題ありませんでしたが(鯨もちょこっとだけ見れました)、直前の予約は少し注意が必要かもしれません。
Thank you very much for boarding with us this time. We appreciate your valuable feedback. We will work together as a team to improve on the issues raised. We sincerely look forward to welcoming you aboard again when you visit Hawaii.
この度はご乗船頂きまして、誠に有難うございます。貴重なご意見、有難うございます。今後の課題として、スタッフ全員で改善に取り組みたいと思います。またハワイにお越しの際には、ご乗船頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Friends |
| Posted on: | 2018/06/20 |
| Activity Date: | 2018/01/27 |
Reviewed by: kkkkk
I recommend taking motion sickness medication in advance. Also, since they can only be seen from a distance, I couldn't tell what they were. Apparently, the tail was visible. It seems like having a telephoto lens or binoculars would be a good idea. It might not be an activity you can fit into a short number of days.
酔い止めの薬の事前服用をオススメします。
あと遠くにしか見れないので小さくて私は分かりませんでした。
尻尾が見えたらしいですが。
望遠レンズ、望遠鏡もあったほうが良さそうです。
少ない日数の中で入れるアクティビティじゃないかも。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Friends |
| Posted on: | 2018/06/09 |
| Activity Date: | 2018/01/03 |
Reviewed by: Yuu
It is very windy on the boat, so a jacket is essential. I was quite disappointed that I couldn't encounter any whales, but in the end, I was able to see a whale, so it was really great!
船の上はとても風が強いので、上着は必須です。
なかなかクジラに遭遇できず、残念に思っていたが、最後の最後にクジラを見ることが出来たのでとてもよかったです!
Thank you very much for joining our cruise. We are delighted to hear that you were able to observe whales at the end. Please do come again. All of our staff are looking forward to welcoming you back.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
最後に鯨を観測いただけたとの事、嬉しく思います。
是非また、お越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2018/05/25 |
| Activity Date: | 2018/02/26 |
Reviewed by: Tonya and Stan
We booked this activity for our first full day in Oahu. The shuttle pickup location was fairly easy to locate with the instructions given. The boat was very nice and spacious, and the staff were friendly. The food and drink selection for lunch was good. I enjoyed the hot tea and coffee options as it got a little chilly at times out on the desk. We saw whales right away, right along the coast of Diamond Head. They tracked the whales and we were able to see the pair come up to the surface multiple times during the course of the trip. The guide was very informative, giving us a lot of facts about the whales, their migratory patterns, etc. Make sure to take your Dramamine... I bought some and didn't have any issues... but I definitely saw a few people who got seasick and did not have quite as good of an experience as we did. The professional photographer was a nice addition, and allowed us to enjoy being present in the moment while they captured the whales. We purchased two prints at the end of the trip that were beautiful. Make sure to bring a light jacket, and binoculars (I was glad I remembered mine!).
| Rating: | |
|---|---|
| Packages: | Whale Watch Cruise with Transportation |
| Attended as: | Couples |
| Posted on: | 2018/05/13 |
| Activity Date: | 2018/01/07 |
Reviewed by: Lau
Fantastic experience and kids loving it!!!!!!!!!!!
| Rating: | |
|---|---|
| Packages: | 2.5 Hour Afternoon Premier Cruise with Lunch Buffet & Roast Beef Carving Station |
| Attended as: | Families with Young Children |
| Posted on: | 2018/04/28 |
| Activity Date: | 2018/04/03 |
Reviewed by: ルイグリ
I suddenly decided to sign up two days ago. The weather on the day was nice and pleasant, and we were able to enjoy the cruising. The lunch was delicious, and I was satisfied. Although we didn't see any whales, we did see dolphins, and my son was thrilled.
急に思い立って二日前に申し込みしました。
当日はお天気も良く気持ちよく、クルージングできました。ランチも美味しく満足しました。
クジラは見えなかったですがイルカが見れて息子は大喜びでした。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2018/04/28 |
| Activity Date: | 2018/04/06 |
Reviewed by: けんぱぱ
I wanted to see the largest living creature up close, and that wish came true. When I participated in a tour in Okinawa before, I could only see a blow, but this time I got to see "peduncle arch," "fluke up," and even from a distance, "breaching." The boat was large, so we couldn't get too close, but it was wonderful to see the humpback whale with the naked eye. I think it depends on the weather, but on the day of the tour, the wind was quite strong on the sea, and there were waves, so I recommend bringing a sweater or jumper for warmth.
現存で生息する最大の生物をまじかで見たい。それが叶いました。
以前沖縄でツアーに参加した時はブローしか観られませんでしたが、「ペダンクルアーチ」「フルークアップ」遠目でしたが「ブリーチング」までサービスしてくれました。船が大きいため、あまり接近は出来ませんでしたが肉眼でザトウクジラを観ることができてとてもよかったです。天候にもよると思いますが当日海上はけっこう風が強く、波もあって寒かったのでセーターかジャンパー等の寒さよけの備えはしていったほうが良いと思います。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2018/04/19 |
| Activity Date: | 2018/03/19 |
Reviewed by: はなこう
The weather was nice, so I made an online reservation the day before. Unfortunately, I couldn't see any whales as I booked the whale watching at the last minute, but the lunch was more luxurious than I expected, and soft drinks were free. Considering it was a lunch cruise, it was fantastic. As soon as we boarded, we were told we could start eating, so I thought I could have had a lighter breakfast. The air conditioning was quite strong, so a jacket and sunglasses were necessary. My 9-year-old and 4-year-old also enjoyed it.
お天気も良かったので、現地で前日にネット申し込みしました。ホエールウォッチングも最終段階での申し込みで、残念ながら見れませんでしたが、ランチが思っていた以上に豪華で、ソフトドリンクは無料で
ランチクルーズと思えば最高でした。
乗って直ぐに、食べてもいいと言うことでしたので、朝は軽めに済ませても良かったなと思いました。
クーラーもガンガンのため上着とサングラスよいどめは必要です。
9歳4歳の子も楽しめました。
| Rating: | |
|---|---|
| Packages: | 【期間限定ファミリーキャンペーン】通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2018/04/16 |
| Activity Date: | 2018/04/06 |
Reviewed by: Jessica
Great time. You have access to all decks. Naturalist answers all question. Plenty of seating. Servers available for sodas and coffee and cocktails. Breakfast is optional at additional charge. Bring your camera for photos of whales and view of waikiki. Enjoyed very much. Tour was wworrth. The money for sure. We did early bird . We were back before lunch time. Bring light jacket for early morning. You will enjoy this ride. Super big ship very stable. Stay on deck for best views. They know exactly where the whales are.
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Families |
| Posted on: | 2018/04/14 |
| Activity Date: | 2018/03/19 |
Reviewed by: ミーコ
Since it was the last day for whale watching registration, I can only say that it was disappointing to just get on the boat. I wish I had gone during the breeding season when we could have definitely seen them. It's just one word: disappointing.
ホエールウオッチング最終日受付ということもあり?ただただ、船に乗っただけで、残念としか言いようがありません。確実に会える産卵期にすればよかったかと。残念の一言です
Thank you very much for participating in our cruise. We are very sorry that you were unable to enjoy whale watching this time. Please do come back and try again. All of our staff are looking forward to welcoming you.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は鯨の観測をお楽しみいただけず、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Couples |
| Posted on: | 2018/04/10 |
| Activity Date: | 2018/04/05 |
Reviewed by: andy
I had prepared myself because someone mentioned that the whales appear small. Indeed, they seem very far away. There aren't any boats that can get close, so it can't be helped, but you can still see them properly. It's impossible to take pictures with a mobile camera because they are too far away. Even when zoomed in the most, it looks like this. Keeping that in mind, I think it's a good cruise to join.
鯨が小さく見えると書いていた方が居たので覚悟はしていました。
やっぱり、すごく遠くに見えると言う感覚です。
近くに行ける船がないからしかたないですが、ちゃんと見れます。
携帯カメラでは遠すぎて撮影は無理です。
1番ズームにして撮影してもこんな感じ。
それを頭において、参加すればいいクルーズだと思います。
Thank you very much for joining our cruise.
To protect the whales' ecology, we maintain a certain distance, but on some days, friendly whales may come close or show off their impressive jumps.
We hope you will challenge yourself to search for those whales again.
All of our staff are looking forward to your next visit.
Star of Honolulu
この度私共のクルーズにご参加頂き、誠に有難うございました。
鯨の生態を守る為、一定の距離を保っておりますが、日によっては、フレンドリーな鯨が近くまで来てくれたり、豪快なジャンプを見せてくれる事もございます。
そんな鯨たちを探しにまたチャレンジしていただければと思います。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families |
| Posted on: | 2018/04/09 |
| Activity Date: | 2018/03/20 |
Reviewed by: Awberg
This whale watching trip was the highlight of our week long vacation on Oahu! I will recommend this whale watching trip as a most do for anyone going to Hawaii! Food was excellent; the onboard naturalist was great and the boat and crew were first rate.
| Rating: | |
|---|---|
| Packages: | Whale Watch Cruise with Transportation |
| Attended as: | Couples |
| Posted on: | 2018/04/08 |
| Activity Date: | 2018/03/13 |
Reviewed by: DonzGC
Unfortunately we did not see any whales - they did offer a free return trip but we did not have the time to take this offer up.
I understand it is a gamble - but the weather was very bad and windy - locals told us that when the water is that rough you tend not to see whales - maybe they should have given us option prior to boarding.
Thanks.
| Rating: | |
|---|---|
| Packages: | 2-hour Morning Whale Watching Cruise |
| Attended as: | Couples |
| Posted on: | 2018/04/07 |
| Activity Date: | 2018/03/14 |
Reviewed by: トム達
I was able to see the whale, but it felt a bit pointless because it was too small. I think it's better to be prepared for a little seasickness since it moves at a right angle to the waves.
くじらは見れましたが、小さ過ぎてあまり意味はなかったような気がします。波に直角に動くので少し酔うことは覚悟した方が良いと思います。
Thank you very much for joining our cruise. We are very sorry that you were not able to fully enjoy the whale watching this time. Please do come back and give it another try. All of our staff are looking forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
今回は鯨の観測を十分にお楽しみいただけず、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/04/07 |
| Activity Date: | 2018/03/15 |
Reviewed by: しだわ
Due to heavy rain, we couldn't see the whales.
The warranty period is until the end of April. Our family is scheduled to return the next day.
At the very least, the warranty period should be free‼️
We will not participate again.
大雨でクジラは見れず
保証期間は、四月いっぱい
次の日に帰国予定の我が家
最低でも、保証期間はフリーにすべき‼️
二度と参加しません。
Thank you very much for boarding with us this time. We appreciate your valuable feedback. We would like to work on improvements as a team for future challenges.
この度はご乗船頂きまして、誠に有難うございます。貴重なご意見、有難うございます。今後の課題として、スタッフ全員で改善に取り組みたいと思います。
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families |
| Posted on: | 2018/04/05 |
| Activity Date: | 2018/04/02 |
Reviewed by: けいちゃん
Since it was April 1st, I wonder if the whale season had already passed, as I couldn't spot any. It's disappointing.
However, I was able to see parasailing from the boat, and I enjoyed lunch while cruising, so that was nice.
Lunch was a buffet style, and I made my own ham sandwich, which was delicious along with the fruit.
It would have been amazing to see even a little bit of whales; I'm really disappointed.
4月1日だったので、くじらの時期を過ぎてしまったのか、発見できませんでした。残念です。
船からパラセーリングが見られたし、クルージングしながらランチが食べられたので、まあいいかな。
ランチは、バイキング形式で、自分でハムサンドイッチを作って食べました。フルーツもあって美味しかったです。
少しでもくじら見れたら、最高だったのに、本当に残念です。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2018/04/04 |
| Activity Date: | 2018/04/01 |
Reviewed by: バックパッカー6
I expected it, but I didn't see any whales at all. As others have mentioned, the air conditioning was too strong, and it was really cold. Just wearing a T-shirt feels like I might catch a cold in Hawaii. Be sure to bring something to wear over it. There was also a children's program to keep the kids entertained, but there were too few participants, so it seemed impossible for everyone to join (laughs).
予想はしてたもののホエールは一切見れませんでした。他の方も書いているとおり冷房が効き過ぎて寒すぎます。Tシャツ1枚ではハワイで風邪をひきそうです。羽織るものは必ず持参して下さい。子供を退屈させないために子供用プログラムも用意されていましたが、人数が少なすぎて全員参加はとてもムリそうでした(笑)
Thank you very much for participating in our cruise.
We are very sorry to hear that you were not able to fully enjoy our cruise this time.
We will share your comments internally and use them to help improve in the future.
Thank you for your valuable feedback.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は十分に私共のクルーズをお楽しみいただけず、大変残念に思います。
頂きましたコメントは社内で共有させて頂き、今後の改善に役立たせて頂きます。
貴重なご意見有難うございました。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ+カルチャー体験<2020年12月31日まで> |
| Attended as: | Friends |
| Posted on: | 2018/04/02 |
| Activity Date: | 2018/04/01 |
Reviewed by: ゆきママ
The weather was perfect, but we couldn't see any whales. I was happy to have announcements in Japanese after getting on the bus, but on the return trip, there was nothing, and there were no coupons or anything for the next time in case we didn't see anything. I believe they mentioned that if we didn't see anything, we would receive a ticket to board again. What will happen with that? I returned home feeling unsatisfied. It's disappointing.
お天気は最高でしたが、クジラは見ることできませんでした。
バスに乗ってから日本語での案内もあり喜んでいましたが、帰りのバスでは何もなく、また見れなかった場合の次回のクーポン?的なものも一切ありませんでした。確か見れなかった時は再度乗船できる券をくださるとあったはず。
これってどうなるんでしょう。
腑に落ちない気分で帰国しました。残念です。
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families |
| Posted on: | 2018/04/02 |
| Activity Date: | 2018/03/27 |
Reviewed by: たなか
I could see the whales, but they were far away, so it felt like, "Is this all there is?" However, the view of Waikiki and Diamond Head from the ocean was quite spectacular!
クジラは見えましたけど、距離が遠く、こんなもんかーって感じでしたね。
ただ沖からみるワイキキやダイヤモンドヘッドは、なかなかの絶景でしたー
Thank you very much for participating in our cruise. We are sorry to hear that you were unable to fully enjoy the whale watching, but we are very pleased that you enjoyed the views from the boat. We hope that next time you will be able to enjoy the whale watching as well. All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
鯨の観測を十分にお楽しみ頂けなかった様ですが、船からの景色はお楽しみいただけまして、大変嬉しく思います。
是非次回は鯨の観測もお楽しみいただければと思います。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/04/01 |
| Activity Date: | 2018/03/08 |
Reviewed by: dunhill
The view was great, but there were no whales at the end of March. I heard that they have been decreasing recently. I received a voucher for my next visit, but it's only valid for 10 months, so I can't use it. It may not be anyone's fault, but I think it would be nice to have a little more traveler-friendly guarantees.
眺めは良かったのですが、3月末の時点でクジラはいませんでした。
最近は、減っているとの話もありました。
次回利用の券をもらいましたが、10ヶ月間のみ有効なので、使えませんね。。
誰の責任でもないかも知れませんが、もう少し、旅行者にやさしい保証があると良いと思います。
Thank you very much for joining our cruise. We are very sorry that you were unable to enjoy whale watching this time. We will share your comments regarding the boarding tickets internally and use them for future reference. Thank you for your valuable feedback. All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにお越し頂き、誠に有難うございました。
今回は鯨の観測をお楽しみいただけなく、大変残念に思います。
最乗船券に付きましては、頂きましたコメントを社内で共有させて頂き、
今後の参考にさせて頂きます。
貴重なご意見有難うござました。
またのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families |
| Posted on: | 2018/04/01 |
| Activity Date: | 2018/03/29 |
Reviewed by: Sarah
The crew was friendly. We saw whales nearly the whole time we were on board. The cocktails were tasty and the entertainment was great. We will do this again with our family. Next time, we will do the food option. The kids wanted to eat as soon as they brought out the food.
| Rating: | |
|---|---|
| Packages: | 2.5-hour Afternoon Premier Cruise |
| Attended as: | Families |
| Posted on: | 2018/03/31 |
| Activity Date: | 2018/03/07 |
Reviewed by: キキ☆
The weather on the day of the tour was great, and the cruise was very enjoyable as it didn't sway at all. We saw whales several times, and dolphins swam alongside the boat, creating wonderful memories. I thought the meal would be a light snack, but it was quite substantial and delicious.
ツアーの日はお天気もよく、クルーズ中も全く揺れなくてとても楽しいクルーズでした☆
クジラも何度も出てきてくれたり、イルカが船の隣りを一緒に並走してくれたり、とってもいい思い出になりました(*^^*)食事ももっと軽食かと思っていたら、ボリュームもあって、美味しかったです☆
| Rating: | |
|---|---|
| Packages: | 通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/31 |
| Activity Date: | 2018/03/08 |
Reviewed by: whale
The cruise was very good, but I didn't know who to ask for the ticket that you receive when you don't see any whales, so I ended up not getting it.
クルーズとしてはとても良かったのですが、くじらが見れなかった時にもらえる券が誰に聞いたらもらえるのかわからず、結局もらうことができませんでした。
Thank you very much for joining our cruise.
We are very sorry that you were unable to enjoy whale watching this time.
In cases where whales cannot be observed, our crew makes announcements on board and issues tickets, but we sincerely apologize that the announcement was not communicated effectively.
We hope you will come again on another occasion.
All of our staff are looking forward to welcoming you.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は鯨の観測をお楽しみいただけませんでした事、大変残念に思います。
鯨が観測できなかった場合、クルーが船上でアナウンスをいたしまして、チケットを発行いたしますが、
アナウンスが十分に伝わらなかった事、誠に申し訳ございませんでした。
またの機会に是非お越し下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | 家族割引!ホエールウォッチ |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/27 |
| Activity Date: | 2018/03/23 |
Reviewed by: ひぐらし
On March 21, we hadn't been blessed with great weather, but this day was sunny. I couldn't contain my excitement when I saw the luxurious Star of Honolulu. We set sail! Out to Diamond Head. No whales. We desperately searched with many passengers. Unfortunately, the approximately two-hour voyage ended without sighting any. The view of Diamond Head from the sea was beautiful. I wish more information about the probability of sightings for this time of year had been provided the previous week.
3月21日、なかなかいい天気に恵まれてませんでしたが、この日は晴れました。豪華なスターオブホノルル号を見たとき胸の高鳴りを押さえられませんでした。出航!ダイヤモンドヘッド沖まで。いません。クジラいません。多くの乗船客とともに必死に探しました。むなしくも約2時間の航行終了。海からのダイヤモンドヘッドはきれいでした。この時期は前週での確率の情報をもっと提供してほしいものです。
Thank you very much for participating in our cruise. We are very sorry that you were unable to enjoy whale watching this time. Please do come back and give it another try. All of our staff look forward to welcoming you again.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は鯨の観測をお楽しみ頂けなかった事、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Families |
| Posted on: | 2018/03/26 |
| Activity Date: | 2018/03/21 |
Reviewed by: まめぼん
It's all about timing when it comes to seeing whales, so I understand that. However, it was mentioned that if we couldn't see them, we could create a lei or have a ukulele experience, but we didn't do that. That's not fair ( ´∵`) The buffet had a limited selection as well. I feel like I wasted my time...
鯨に会えるのはタイミングなので仕方ないですが、会えない時はレイの作成かウクレレ体験ができると書いてあったのに、してません。
嘘はダメでしょ( ´∵`)
ブュッフェ料理も品数が少ないし。
ムダな時間を使いました…
Thank you for using VELTRA.
However, we sincerely apologize for not being able to provide you with satisfactory service.
Please understand that the creation of leis and the ukulele experience you mentioned are activities conducted by other tour providers, not part of the whale watching you participated in.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
VELTRAをご利用いただき、ありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
ご投稿いただきましたレイの作成やウクレレ体験はご参加いただきましたホエールウオッチングではなく、
他催行会社様で実施しております内容でございますこと、ご了承ください。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 【期間限定ファミリーキャンペーン】通常プラン |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/26 |
| Activity Date: | 2018/03/21 |
Reviewed by: kzkz
I couldn't see any whales, but I was picked up on time, and if you can't see them, you can receive a re-boarding ticket. However, that depends on whether there are available dates. It's all a matter of luck, so I would like to try again if possible.
クジラみれませんでしたが、時間通りにピックアップいただきましたし、見れない場合は再乗船チケットをもらえます。ただ、日程に空き日があれば、ですが。こればかりは運なので、また可能であれば挑戦したいと思います。
Thank you very much for joining our cruise.
We are very sorry that you were unable to enjoy whale watching this time.
Please do come back and try again.
All of our staff are looking forward to welcoming you.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
今回は鯨の観測をお楽しみいただけず、大変残念に思います。
是非またチャレンジしにいらして下さい。
スタッフ一同お待ち申し上げております。
スターオブホノルル
| Rating: | |
|---|---|
| Packages: | ホエールウォッチ<2020年12月31日まで> |
| Attended as: | Couples |
| Posted on: | 2018/03/25 |
| Activity Date: | 2018/03/18 |
Reviewed by: Karen R.
Unfortunately we didn’t see any whales on the cruise (the same cruise the day before saw 8 we heard from another passenger), but they gave us a voucher to return because they guarantee you will see whales. We found the crew to be fun and friendly. We appreciated the drinks and snacks. My kids and I have been boating a lot so the rough seas and rainy weather didn’t bother us, but several passengers were sick. A day on the ocean with beautiful island views, regardless of rain, is still better than a day at work or school!
| Rating: | |
|---|---|
| Packages: | Sailing Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2018/03/25 |
| Activity Date: | 2018/03/22 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for joining our cruise.
We are very sorry to hear that you were unable to see any whales on the day of your participation.
If you have the opportunity, please come again.
All of our staff are looking forward to welcoming you.
Star of Honolulu
私共のクルーズにお越しいただき誠に有難うございました。
ご参加頂きました日はクジラを観測頂けなかったとの事、大変残念に思います。
機会がございましたら是非またお越しください。
スタッフ一同お待ち申し上げております。
スターオブホノルル