Reviewed by: Melanie
We had the BEST time on our Ko Olina Ocean Adventures Dolphin & Snorkel Private Charter on October 10th!! We did the 3-hour private charter. We had a group of 25, all family, visiting Oahu for our wedding celebration and had booked this cruise for a little pre-wedding fun. Well, the cruise was beyond our expectations. We had the best time cruising around and snorkeling. We snorkeled and saw dolphins, sea turtles, and got to feed the fish. We had several kids under age 5 and they were able to accommodate us all. The crew was absolutely amazing. They took care of everyone’s needs, made us feel special, and created a super fun environment, all the while making sure we were safe. The food and drinks were also amazing!! Mine and my husband’s families cannot stop raving about the cruise and how amazing it was. It was also suitable for all ages, which was great, as we had six kids under 5. Also, booking this cruise through VELTRA was a breeze. They were so helpful and answered all my questions. Stop your searching and book this cruise, you will not regret it. I could not recommend this enough!! Thank you to the team for making this day so special for us and our family!!
| Rating: | |
|---|---|
| Packages: | Private Snorkel Charter |
| Attended as: | Families with Young Children |
| Posted on: | 2024/11/02 |
| Activity Date: | 2024/10/10 |
Reviewed by: Kelly
The experience was very nice as far as the show however the food was not great at all very low budget set up and selection of food for the price as well as the fruit punch and water were in igloos
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Couples |
| Posted on: | 2024/10/26 |
| Activity Date: | 2024/10/23 |
Reviewed by: すう
The instructor guided us from behind, which made the zipline experience feel safe! The scenery was beautiful and refreshing! Although they didn't seem to speak much Japanese, they made an effort to communicate, which was fun. I think it's better to avoid wearing white T-shirts or pants, as they can get quite dirty when putting on the harness.
インストラクターの方が前の後ろについて案内をしてくれるので安心してジップラインの体験ができました!景色がとても綺麗で爽快でした!
日本語は全く話せなそうでしたが、頑張ってコミュニケーションを取ろうとしてくれて楽しかったです。
ハーネスを着けると結構服が汚れるので、白のTシャツやズボンはやめた方が良いと思います。
| Rating: | |
|---|---|
| Packages: | ジップライン6本(送迎付き) |
| Attended as: | Couples |
| Posted on: | 2024/10/25 |
| Activity Date: | 2024/10/22 |
Reviewed by: Kara
We were laughing a lot, which made our experience even better!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2024/10/23 |
| Activity Date: | 2024/09/15 |
Reviewed by: yin
I didn't request a shuttle and went by bus and Lyft.
The attractions have lines, but not as much as at pools in Japan.
My turn came quickly.
I spent the whole day playing without eating.
送迎は頼まず、バスとLyftで行きました。
アトラクションは並んでますが、日本のプールほどではありません。
すぐに順番が来ます。
食事を取らずに1日遊んでいました。
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families |
| Posted on: | 2024/10/21 |
| Activity Date: | 2024/07/18 |
Reviewed by: Lisa Wakefield
Luau was amazing
Food was amazing
It’s just a shame that you guys didn’t pick us up.
Had to get a taxi to the show which was lucky we found one that could take my husbands mobility scooter.
Made some phone calls to complain and sent an email to complain
We were promised a ride back to hotel on bus.
The hostess on the bus on the way was very rude to us
We did receive a small refund which we will grateful for.
Just a suggestion (which I did mention in my emails) for future tours. That maybe your host on the buses actually go and check with all persons that may be waiting by the pickup point or little further away from pickup point. You are dealing with tourists and not everyone will know where the exact pickup points are. Also in our case have the actual name of the tour in front window of bus. Our bus did not have this. Otherwise we would like have know. The host for our tour actually started walking down towards where we were standing but turned back around half way down. She would have seen my husband was in a mobility scooter and would i assume have this information written on your paperwork.
| Rating: | |
|---|---|
| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Friends |
| Posted on: | 2024/10/19 |
| Activity Date: | 2024/09/23 |
Reviewed by: ぺこ
We participated with three adults and one child.
**[Transportation to the Hotel]**
We were picked up in a clean, large van. We were able to relax for nearly an hour on the way there and back, just the four of us.
**[Arrival]**
I was a bit anxious about communicating in English, but upon arrival, a female guide welcomed us and took care of every detail, making our experience very comfortable instead of stressful.
**[Water Athletics]**
The children enjoyed themselves, swimming around effortlessly and seemed to be having so much fun that they could have played forever. The adults also enjoyed it according to their own fitness levels. It felt great to move my body so much after a long time.
**[Wave Surfing]**
Unfortunately, the wave pool was out of order that day, so it was abruptly canceled, which was disappointing. However, the communication regarding the activity change from Waikiki to VELTRA was smooth, and they refunded us on the same day.
**[Lunch]**
Out of the four sets, I chose three with fried food as the main dish, so I thought it would have been better to order a more balanced selection. It felt like a lunch eaten by the pool. The menu seems to differ from the restaurant's, so there are likely various options available at the restaurant (snacks and drinks can also be purchased).
**[Lagoon]**
Due to the wind, the activities were limited, but we enjoyed riding a two-person canoe to a table and sofa floating in the lagoon, where we relaxed. This was also a lot of fun.
**[Showers and Changing Rooms]**
The free showers and changing rooms were simple, but I thought they were sufficient. Since we couldn't use the wave pool, we were able to use NoloKai as a service (which seems to normally cost $20). It was a very clean room, equipped with warm showers, towels, and a hairdryer. If you have plans right after, you can change here comfortably and head to your next appointment.
**[What to Bring]**
We wore our swimsuits, so we brought towels, a change of clothes for the return trip, a little cash, and drinks. We didn't bring any valuables, so we didn't use the lockers, but there are lockers available for $5 that allow free access.
It seemed that we were the only Japanese tourists in our group. Since it was the weekend, there were local families and students enjoying themselves, creating a lively atmosphere that was quite enjoyable without many Japanese people around.
Thank you for the wonderful experience.
大人3人子ども1人で参加しました。
【ホテルまでの送迎のバス】
きれいな大きなバンでのお迎え
行きも帰りのわたしたちだけで1時間弱ゆったりと過ごせました。
【到着】
英語でのやりとりになるかもと不安もありましたが、到着するとガイドの女性が迎えてくれて、細かなところまでケアをしてくださったので、不安などころかとても快適に過ごせました。
【水中アスレチック】
子どもたちは、身軽にスイスイと楽しんでいて、いつまでも遊んでいるようなくらい楽しんでいました。大人もそれぞれの体力に合わせて、楽しんできました。ひさしぶりに思いきり身体を動かして、気持ちよかったです。
【ウェーブサーフィン】
この日は、ウェーブプールの不調ということで、急遽、中止となってしまいましたが残念でした。ですが、アクティビティ変更がワイカイ→VELTRAからの連絡もスムーズで即日返金してくださいました。
【ランチ】
4セットのうち、3セットを揚げ物メインを選んでしまったので、バランスよくオーダーしたらよかったなと思いました。プールで食べるランチという感じです。レストラン内の食事とはメニューが違うようなので、レストランメニューはいろいろありそうです。(軽食・飲み物も購入できます)
【ラグーン】
風があったため、限られたアクティビティとなりましたが、2人乗りカヌーに乗って、ラグーンに浮かぶテーブル、ソファーまで行って、のんびりしたり。と
こちらもとても楽しかったです。
【シャワー、更衣室】
無料のシャワーと更衣室はかんたんなものでしたが、これでも十分かなと思いました。ウェーブプールが使えなかったため、サービスでNoloKaiを利用させていただきました(通常20$のようです)とてもきれいなお部屋で、あたたかいシャワーやタオル、ドライヤーも完備されていました。このあと、すぐに予定がある場合は、こちらでゆっくり着替えたら、すぐに次の予定に向かえそうです。
【持ち物】
わたしたちは水着を着て、向かいましたので、
タオル、帰りの着替え、少しの現金、飲み物を持っていきまた。
貴重品を持っていかなかったので、ロッカーは使いませんでしたが、
出し入れ自由のロッカー(5$)もあります。
日本人観光客は、おそらくわたしたちグループだけのようでした。
週末だったこともあって、地元のファミリーや学生さんも遊びにきていたようで、なかなか味わうことのできない日本人がいない雰囲気もにぎやかとてもたのしい雰囲気でした。
楽しい体験をありがとうございました。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families |
| Posted on: | 2024/10/19 |
| Activity Date: | 2024/10/12 |
Reviewed by: ちょこ
I participated with my fifth-grade son and family. Since we attended on a Saturday, it was busier than expected with local children and young people, so going on a weekday might allow for a more enjoyable experience with fewer crowds. My son had a great time climbing and jumping around. For younger kids, some areas might still be a bit challenging.
I recommend taking lots of videos, as you can enjoy them again after returning home. The facility is new, so the restrooms and chairs are all very clean, and the Japanese staff were very attentive, which made us feel comfortable.
Unfortunately, the web pool was not available due to a mechanical issue, which was disappointing. At that time, we had to wait without any explanation beyond the scheduled time, which led to an awkward wait during lunchtime. I wish they had communicated the situation as soon as they realized there was a problem.
The lunch included with the tour was quite substantial, but since we chose different menu items, there were a lot of fried options. It would have been nice to have a bit more variety.
Since we participated in a monitor tour, all activities were included, but I believe the water-based obstacle course alone could provide a full day of fun.
5年生の息子と家族で参加して来ました。
土曜日に参加したので、地元?の子供&若者達で、思ったより混んでいたので、平日に行けば、もっと空いてる中で楽しめるのかもしれません。
息子は、軽やかに登ったりジャンプしたり楽しんでいました。低学年だと、まだ難しい所もありそうです。
動画をたくさん撮る事をオススメします。帰って来てからも、また楽しめます。
新しい施設なので、トイレやチェアなど色んな所がキレイで、日本人スタッフの方が丁寧に対応して頂き、安心して過ごせました。
日本ではなかなか機会がない、ウェブプールが機械の故障?で出来ず、残念でした。
その時に、予定時間を過ぎても状況の説明なく待つ事になったため、お昼時間との関係で半端な時間を過ごす事になってしまったので、故障と分かったタイミングで対応して欲しかったです。
ツアーについているランチは、ボリュームたっぷりですが、バラバラのメニューにしたのですが揚げ物が多かったので、もう少し他にもメニューがあれば良かったと思います。
モニターツアーでの参加だったため、すべてのアクティビティがついていましたが、水上アスレチックだけでも一日中楽しめる施設だと思います。
Aloha Choco!
Thank you for visiting Waikai the other day. I'm glad to hear that you enjoyed your time at our facility, including the activities.
Taking videos and photos makes it easier to share your experience with family and friends. I hope it becomes one of your cherished memories of Hawaii.
I sincerely apologize for the inconvenience caused by the issue with the wave pool machinery, which prevented you from participating in the surfing session. We will strive to value our guests' time during their stay at Waikai and ensure a smooth progression to activities.
When you come back to Hawaii, please be sure to visit Waikai again! Our entire staff looks forward to welcoming you.
Mahalo,
Emi
Guest Services Staff
Aloha ちょこ様!
先日は、ワイカイへお越し頂きありがとうございました。
アクティビティを含め、私どもの施設で楽しくお過ごし頂けたようで良かったです。
ビデオや写真を撮って頂けると、ご家族やお友達の方にシェアする際に施設の様子が分かりやすいですね。
また、皆さんの大事なハワイの思い出の一つになれば幸いです。
今回、ウェーブプール機械の問題によりサーフィンセッションにご参加頂けなかったことに心からお詫び申し上げます。
ワイカイ滞在中のお客様のお時間を大切に、またスムーズにアクティビティに進んで頂けるよう努めさせて頂きます。
またハワイへお越しの際は、是非ワイカイへお越しくださいね!
スタッフ一同、心よりお待ちしております。
Mahalo
Emi
ゲストサービススタッフ
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families |
| Posted on: | 2024/10/18 |
| Activity Date: | 2024/10/12 |
Reviewed by: Karina
The Luau was amazing, food was great and the entire show was so entertaining!! Me and my partner had a great time. I definitely recommend!
| Rating: | |
|---|---|
| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2024/10/13 |
| Activity Date: | 2024/09/22 |
Reviewed by: KN
Experience:
We went with a pickup service, but there was a delay of about 10 minutes for the pickup and we arrived about 30 minutes late due to traffic. However, they extended our stay time accordingly, which made for a highly satisfying tour. The changing area and waiting room were not only very clean, but on the day we participated, there was a Japanese staff member who kindly and thoroughly explained how to do the activities and important points to note. We were able to spend our time without stress or worry. In all marine activities, including the water obstacle course, SUP, kayaking, and surfing, safety was ensured, and all the staff were friendly, making it a fun tour.
Note:
If you are using the pickup service, please be aware that you may not recognize the appearance of the shuttle bus, as it is not a bus wrapped with the tour name or anything similar.
体験談:
送迎付きで行きましたが、お迎えの10分程度の遅れと渋滞により30分程度遅れて到着しましたが、滞在時間をその分延長していただき、満足感の高いツアーにしていただくことができました。
着替えスペースや待合室も非常に清潔感があるだけでなく、私たちが参加した日には日本人スタッフの方が働いており、親切丁寧にアクティビティのやり方や注意事項を教えていただけました。ストレスや心配なく過ごせました。水上アスレチック、SUPやカヤックなどのマリンアクティビティ、サーフィンの全てにおいて、安全が確認されつつスタッフの方も皆さん親切で楽しいツアーにすることができました。
ご注意:
送迎の場合は、送迎バスの外見がわからないかと思いますが、いわゆるツアー名などがラッピングされたバスではないので、ご注意ください。
Aloha KN,
Thank you for visiting Waikai the other day. We are delighted to hear that you had a wonderful day with our VIP package.
We are committed to providing services that everyone can enjoy, including Japanese language support, to ensure that our customers can enjoy activities with safety as our top priority. *In case of delays due to traffic or other factors, we will respond as best as we can based on the situation of the day.
When you return to Hawaii, please come and visit Waikai again. All of our staff are looking forward to welcoming you.
Mahalo,
Emi
Aloha KN様!
先日は、ワイカイへお越し頂きありがとうございました。
VIPパッケージにて、大満足の一日をお過ごし頂けたとのお声を頂き嬉しいです。
また、お客様の安全第一でアクティビティを楽しんで頂けるよう
日本語対応を含め、皆様に喜んで頂けるサービスが提供できるよう心がけております。
*渋滞等の遅れがあった際は、その日の状況次第で可能な対応をさせて頂いております。
またハワイへお戻りの際は、是非ワイカイへ遊びにいらしてくださいね。
スタッフ一同、心よりお待ちしております。
Mahalo
Emi
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/10/11 |
| Activity Date: | 2024/10/10 |
Reviewed by: ちばちゃん
At the entrance, there were commemorative coins to choose from, which was fun! I didn't bring a towel since it would be extra luggage and I planned to buy one as a souvenir, but I was able to purchase it at the shop as planned, and I still love using the bath towel.
入り口に記念コインがあり数種類選べて楽しかったです♪
タオルが荷物になるのと記念に購入しようと持ち込みませんでしたが、予定通り売店で買えて、バスタオルは今も気に入って使っています。
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families |
| Posted on: | 2024/10/05 |
| Activity Date: | 2024/09/13 |
Reviewed by: ark0605
I was very satisfied with the tour because I was able to swim with dolphins in the beautiful sea. However, I think it's better not to have overly high expectations for the Japanese guide, as they provide only minimal interpretation and assistance.
綺麗な海でイルカと泳ぐ事ができたので、ツアー自体は大満足です。但し、日本語ガイドさんは、最低限の通訳、お世話しかしないので、過度な期待はしない方が良いと思います。
Dear ark0605,
Thank you for participating in Dolphin University. I am very pleased to hear that you were able to swim with dolphins in the beautiful sea on the day of the tour. However, I sincerely apologize for not meeting your expectations due to a lack of communication from the Japanese guide. We will share this matter with all Japanese guides and strive to ensure that our customers are more satisfied in the future. If you have the opportunity, we would be delighted to have you join Dolphin University again. We look forward to welcoming you back.
ark0605様。この度はイルカ大学にご参加いただき、ありがとうございました。ツアー当日は美しい海でイルカと泳ぐことができたとお聞きし、大変嬉しく思っております。しかしながら、日本語ガイドのコミュニケーション不足により、お客様のご期待に添えなかったことを心よりお詫び申し上げます。この件については、日本語ガイド全員に情報を共有し、今後はより一層お客様にご満足いただけるよう努力してまいります。また機会がありましたら、ぜひイルカ大学にご参加頂けますと幸いです。お客様のお越しを心よりお待ちしています。
| Rating: | |
|---|---|
| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Families |
| Posted on: | 2024/10/05 |
| Activity Date: | 2024/09/13 |
Reviewed by: Mal and Pam
Outstanding a great reminder why peace is the ultimate goal in life
| Rating: | |
|---|---|
| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Couples |
| Posted on: | 2024/10/04 |
| Activity Date: | 2024/10/02 |
Reviewed by: たくりな
There were no Japanese staff, but the foreign staff explained everything while translating into Japanese using their smartphones. The locker room can be used by VIPs without additional charges, and it is equipped with showers, with towels available for free. The VIP room's restroom has a washlet, providing a comfortable environment. In terms of security, there is always staff at the entrance of the VIP room to ensure that only VIPs can enter. For the aqua activities, there were many lifeguards monitoring to ensure safety, checking for anyone diving dangerously or in distress. There were no participants in canoeing or stand-up paddleboarding. In the surfing area, the instructor was kind and taught us carefully, which left a very good impression. Additionally, the VIP plan includes transportation and lunch, so the only things to bring are valuables and swimwear. By the way, I had chicken katsu for lunch. Each serving included three pieces of chicken katsu, about the size of an adult male's palm, making it very filling. A soft drink was also included for free. As a side note, there were hardly any Japanese tourists, so if you're looking to experience an international atmosphere, this is a great option. I believe it's an excellent place to safely enjoy activities in a beautiful setting.
If I had to mention a downside, it would be that the location of the front desk is hard to find and it takes about 40 minutes by car from the Waikiki area.
日本人のスタッフはいませんでしたが、外国人スタッフの方がスマホを使って日本語に翻訳してくれながら説明して下さいました。ロッカールームもVIPは追加料金を払わずに使用できるし、シャワーも完備されてて、タオルも無料で使用できました。VIPルームのトイレはウォシュレットが付いてて安心して使用出来る環境でした。セキュリティー面は、VIPルームの入り口に常にスタッフの方がいてくれるのでVIP以外が入れないようになっていました。アクアアクティビティは危険な飛び込みをしている人や溺れている人がいないかなど、たくさんの監視員を配置して安全を配慮されていました。カヌーやサップなどをしている人はいなかったです。サーフィンが出来るエリアではインストラクターの方が親切、丁寧に教えてくれてとても印象が良かったと思います。また、VIPのプランでは送迎と昼食まで付いているので持って行くものは貴重品以外に水着くらいです。ちなみに、昼食はチキンカツを食べました。成人男性の手のひらサイズのチキンカツが一人あたり3枚も入っててとてもボリューミーでした。飲み物も1杯ソフトドリンクが無料で付いてました。あと、補足情報として日本人観光客はほとんどいませんでした。海外感を感じたい方はとてもいいと思います。綺麗なところで安全にアクティビティをするなら文句なしのところだと思います。
デメリットを強いてあげるなら、フロントの場所がわかりづらいこととワイキキエリアから車で40分くらいかかることです。
Aloha Takurina,
Thank you for visiting Waikai. We are very pleased to hear that you were highly satisfied with the activities and facilities provided in the VIP package. I apologize for not being able to assist you in Japanese on the day of your visit. Additionally, I understand that this trip was a honeymoon as well, so we arranged a special gift from the manager, the Nalo Kai Lounge, for you. I hope you were able to take many photos during your stay, and that they become wonderful memories for you.
Please do come back to Waikai when you return to Hawaii. All of our staff are looking forward to welcoming you again.
Mahalo,
Emi
Aloha たくりな様!
この度、ワイカイへお越し頂きありがとうございます。VIPパッケージにて、アクティビティ&施設のサービスに大変満足頂いたお声を頂きとても嬉しいです。お越し頂きました日に、日本語での対応ができず申し訳ありませんでした。また、ハネムーン兼てのハワイ旅行と伺い、マネージャーからのささやかなプレゼントとしてNalo Kaiラウンジを特別にご用意させて頂きました。滞在中は、写真も沢山撮って頂けましたか?素敵な思い出の一つになって頂ければ幸いです。
また是非、ハワイにお戻りの際にはワイカイへお越しくださいね。
スタッフ一同、心よりお待ちしております。
Mahalo
Emi
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/10/01 |
| Activity Date: | 2024/09/29 |
Reviewed by: かかし
A place where I played a lot as a child. I wondered if it would still be fun as an adult, and it seems it was! The attractions haven't changed much, but it was disappointing that the lazy river wasn't operating.
子供の時にたくさん遊んだ場所
大人になってもどうかな、と思ったらやはり楽しかったみたいです!
アトラクションもそんな変わりなく、ただ、流れるプールがやってなくて残念だったそうです
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families |
| Posted on: | 2024/09/28 |
| Activity Date: | 2024/09/08 |
Reviewed by: Angelyn & Jerome
We chose Chief’s Luau for our honeymoon and it was one of the best moments of our trip. Chief made sure we laughed all the time and got impressed by the outstanding performance. Definetly worth it and we are sure we will go back.
| Rating: | |
|---|---|
| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Couples |
| Posted on: | 2024/09/22 |
| Activity Date: | 2024/08/30 |
Reviewed by: H H
It's a bit far from Waikiki, but the shuttle service makes it comfortable. Upon arrival, the Japanese staff provided a detailed explanation of how to use the facilities and the timetable, which made me feel very secure and comfortable. After enjoying stand-up paddleboarding and canoeing in the spacious park, I experienced surfing for the first time in my life at over 60 years old. On my first attempt, I was quickly taken by the wave and bumped my helmet on the bottom of the pool. After a few tries, I was able to balance, but I couldn't move forward well against the waves and ended up retreating in less than 20 seconds, so turning was out of the question. Seeing my daughter, who started at the same time, endure for over a minute made me feel quite frustrated. However, we had a very enjoyable family holiday. I might start surfing in the future! The facilities were great, and the staff were friendly. Thank you for your help!
ワイキキから少し離れていますが、送迎があるので快適です。到着すると、日本人スタッフが利用方法やタイムテーブルを詳しく説明してくださり、とても安心快適に利用できました。広いパーク内で、supやカヌーで楽しんだあと、60才越え人生初のサーフィンを体験しました。初回、すぐに波に持っていかれブール底にヘルメットをゴツン。数回でバランス取れるようになるも、波に向かってうまく前進できずに20秒ももたずに後退あえなく終了、これじゃターンなんてとてもとても。同じように始めた娘が1分以上耐えてるの見て、悔しくてならない。でも、とても楽しい家族の休日が過ごせました。今後、サーフィン始めよっかな⁈ 施設良し、フレンドリーなスタッフ良してす。お世話になりました、ありがとう‼️
Aloha H H!
Thank you for visiting Wai Kai. We are delighted to hear that you enjoyed your time with the VIP package and found the activities both fun and comfortable.
Surfing for the first time at Wai Kai is something that can be quite challenging to experience in Japan! We hope it became one of your best memories this summer. We would be thrilled if it became a cherished memory for your family during your trip to Hawaii.
Please do come back to Hawaii with your family again. Our staff is looking forward to welcoming you back.
Mahalo,
Emi
Guest Services Staff
Aloha H H様!
この度、Wai Kaiへお越しいただきありがとうございました。
VIPパッケージにて、アクティビティ含め楽しく快適にお過ごし頂けたようで私どもも嬉しいです。
日本ではなかなかチャレンジできないものも、Wai Kaiで人生初のサーフィン!
この夏、最高の経験になられたことと思っております。
またハワイ旅行、ご家族の思い出の一つになって頂けていたら幸いです。
再度、ご家族でハワイに来た際には是非遊びにいらしてくださいね。
スタッフ一同、心よりお待ちしております。
Mahalo
Emi
ゲストサービススタッフ
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Families |
| Posted on: | 2024/09/22 |
| Activity Date: | 2024/08/31 |
Reviewed by: Tagu
Our hotel was called Ilikai, and it was a bit far from the meeting place at the Sheraton, but we appreciated the adjustment to gather at the Hilton Hotel five minutes earlier. Additionally, the locals spoke a little Japanese, which made us feel at ease. Since it was late August, there were only two other families besides us participating, so we were able to enjoy the tour bus comfortably. The local facilities were not crowded, and it turned out to be a day that the whole family could enjoy.
我々のホテルはイリカイと言って集合場所のシェラトンからは少し離れてましたが、ヒルトンホテルへ5分前に集合と言う事で調整して下さり助かりました。
また、現地の方々も片言の日本語を使って下さり安心出来ました。
8月下旬と言う事も有り参加者は我々の他2家族と少なく、ゆったりとツアーバスが利用出来たのも良かったです。
現地の施設も混雑はなく家族全員で楽しめました一日となりました。
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families with Young Children |
| Posted on: | 2024/09/21 |
| Activity Date: | 2024/08/29 |
Reviewed by: おかだま
Wai Kai, located about 40 minutes by car from Waikiki in Ewa Beach, is a marine activity spot. The surfing experience with artificial waves was thoroughly enjoyable, as the instructor provided careful guidance throughout the session.
The white water cottages accessible by kayak in the lagoon allow you to sit with your legs in the water, which can be ticklish when little fish nibble at your feet. This area is an estuary, so there were various types of fish present.
The water obstacle course can be quite slippery when wet (which adds to the fun), so please be careful while playing! In contrast to the heat outside, the club lounge is refreshingly cool and can be added on the day of your visit. It offers spacious private lockers and shower rooms, and there's a 10% discount at the shop, which I thought was a great service.
ワイキキから車で40分ぐらいのWai Kai(ワイカイ)はエヴァビーチにあるマリンアクティビティスポット。
人工の波でのサーフィン体験はインストラクターさんが丁寧に教えてくれるので時間いっぱい楽しみました。
ラグーンにあるカヤックで行ける白い水上コテージは膝下を海につけて座るので、くすぐったいなと思ったら小魚が足を啄んでたり。このエリアは汽水域なので色んな魚が居ました。
水上アスレチックは濡れてるとかなり滑る(コレが楽しい)ので、気をつけて遊んでくださいね!
外が暑いのと対象的にキンキンに冷えてるクラブラウンジは当日追加可能。専用の広いロッカーやシャワールームも使えてショップが10%割引になるのでこれは良いサービスだなと感じました。
Aloha Okada!
Thank you for visiting Waikai the other day. We are very pleased to have received a 5-star review from you regarding our VIP package that includes all activities.
When you visit Hawaii again, please be sure to come back to Waikai. All of our staff are looking forward to welcoming you back.
Mahalo,
Emi
Aloha おかだま 様!
先日は、ワイカイへお越し頂きありがとうございました。
全てのアクティビティが含まれたVIPパッケージにて、大満足(5つ星)のお客様の声を頂くことができ
私どもも大変嬉しく思っております。
再度ハワイへいらした際には、是非またワイカイへお越しくださいね。
スタッフ一同、心よりお待ちしております。
Mahalo
Emi
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター |
| Attended as: | Couples |
| Posted on: | 2024/09/18 |
| Activity Date: | 2024/09/16 |
Reviewed by: hiro-p-y
I had a reservation for the first day in Hawaii around 1:00 PM, but the flight was delayed, it took 70 minutes at immigration, and there were only two staff members at the rental car company, which took another 30 minutes—what a time loss...
I arrived at the location 60 minutes after tea time... I tried negotiating to see if I could get in sooner, but they said it could only be done after 3:30 PM. Well, that's to be expected... Then they asked, "How long will you be in Hawaii? Do you have any free days during this trip?" When I mentioned that I had time on the fourth day, they said, "OK, I'll reschedule for that day!" and changed my reservation.
There are staff members who can communicate in Japanese, so even if you're not confident in your English, you can feel at ease going on this course.
Initially, I had planned to play at this golf course on the first and second days of my Hawaii trip, but it ended up being on the second and fourth days instead.
The start times were almost the same, but the second day took 5 hours and 20 minutes for the round, while the fourth day took 3 hours and 50 minutes, so luck might be a factor...
ハワイ到着初日の13:00過ぎに予約をしていたのですが、飛行機は遅れる、イミグレで70分かかる、レンタカー屋では受付2人しかいなくて30分かかる、タイムロス…
現地到着がティータイムの60分後…。
ダメもとで、すぐにできないか?と交渉するも15:30以降しかできないとの返答。まぁ、当たり前の話だ…
そうしたら、君たちはいつまでハワイにいるの?
今回の旅行で空いている日ある?
と聞かれたので、
4日目なら時間ある!と伝えたら、
OKその日にリスケしてあげる!
と予約変更していただきました。
日本語でコミュニケーションとれるスタッフもいるので、英語に自信がなくても安心して行けるコースですよ。
今回、ハワイ旅行初日・2日目でこのゴルフ場で予定していましたが、結果的には2日目・4日目となりました。
スタート時間はほぼ同じだけど、2日目はラウンド5時間20分。4日目はラウンド3時間50分と運も必要になるかも…
| Rating: | |
|---|---|
| Packages: | 18ホール/レイトバード(午後)プラン |
| Attended as: | Families |
| Posted on: | 2024/09/17 |
| Activity Date: | 2024/09/11 |
Reviewed by: hiro-p-y
I had previously played at Hawaii Prince Golf Club with a friend and found it to be spacious and not too difficult.
This time, I came to play with my family of three. It was a bit reckless… Before coming to Hawaii, I had my family take lessons for six months, and we played a round in Japan in August. My wife hasn't played in 27 years, and this is my son's first round in Japan. This is my second time.
Well, I thought we would play by special rules if we were to get separated from the group in front of us.
However, on this day, it seemed there was a competition with 75 Koreans ahead of us, resulting in slow play. It took us 2 hours and 40 minutes for the front nine.
So, my wife and son got a baptism of golf. (laughs)
ハワイプリンスゴルフ場には、以前友人とプレーしたことがあり、広くてさほど難しくない印象がありました。
今回、家族3人でプレーしに来ました。
それも、ちょっと無謀にも…ハワイに来る前、半年間レッスンに通わせ、8月に国内でラウンド。妻は27年ぶり。息子は国内ラウンドが初。今回2回目。
まぁ、前の組と離れるようならば、特別ルールでプレーしようと思っていました。
ただ、この日は、私たちの前に韓国人75人のコンペが入っていたようで、スロープレー。ハーフ2:40かかってしまいました。
なので、妻と息子にはゴルフの洗礼を浴びてもらいました。笑
| Rating: | |
|---|---|
| Packages: | 18ホール/アーリーバード(午前)プラン |
| Attended as: | Families |
| Posted on: | 2024/09/17 |
| Activity Date: | 2024/09/12 |
Reviewed by: Kara
The water is so different over on this snorkel tour, and they pick up from hotel!
| Rating: | |
|---|---|
| Packages: | Morning Snorkel Cruise |
| Attended as: | Friends |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/08/15 |
Reviewed by: Kara
Bring your family, all ages have a wonderful time, and there is plenty of different food choices!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/08/05 |
Reviewed by: Kara
The night was ran very smooth. Don't be fooled by its connection to a waterpark as we were worried of the authenticity, but they blew us away!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/07/24 |
Reviewed by: Kara
Oahu had some serious crystal clear waters! Warm, sunny day of fun with my family- unbeatable.
Thank you for your review! We're thrilled to hear you enjoyed the crystal clear waters of Oahu on a warm, sunny day with your family during our tour! We're so glad to have been part of your unforgettable experience! We hope to welcome you back for more fun in the sun on your next visit!
| Rating: | |
|---|---|
| Packages: | [12:00 PM] Afternoon Snorkel Package |
| Attended as: | Families |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/07/18 |
Reviewed by: ハワイ好き
Since I was staying in Ko Olina, I went by rental car instead of using the shuttle plan. I paid the parking fee in cash at the entrance, and when I headed back to the entrance after parking, a Japanese staff member greeted me. They provided a thorough explanation of the park and how to use the lockers, which was very helpful. I was able to ride the slides without much waiting, but it was disappointing that some attractions were not operating. On weekdays, the park closed at 3 PM, so it felt like it closed in no time.
コオリナに宿泊していたので、送迎プランではなくレンタカーで行きました。
駐車場の入り口で代金を現金で支払い、駐車後に入口へ向かうと、日本人スタッフの方が声をかけてくれました。一通りの園内の説明やロッカーの利用方法も教えてもらえて助かりました。スライダーはほぼ並ぶことなく乗ることが出来ますが、一部運行していないアトラクションもあり残念でした。平日は15時までだったので、あっという間に閉園になってしまいました。
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/08/29 |
Reviewed by: Emma
I participated in a tour that gathered on-site. The ticket exchange was clearly explained and went smoothly.
Some of the thrilling slides were closed at times, possibly due to a lack of staff. I was disappointed that the lazy river, which I was looking forward to, was closed all day. The closing time was a bit early, so I couldn't fully enjoy my time there. However, the fact that we could play without waiting too much made the kids very happy.
While it wasn't a day filled with endless fun, I enjoyed the relatively quick access to slides similar to those at Yomiuri Land's pool in a relaxed atmosphere.
現地集合のツアーでの参加でした。
チケット交換なども分かりやすく説明してあり、スムースでした。
絶叫スライダーなどは人不足なのか、時間によりお休みしているものもありました。楽しみにしていた流れるプールも終日休みでがっかりでした。
終了時間が早めなので、満喫!と言うところまではいきませんでした。
ただ、あまり並ばずに遊べたのは子供も大喜びでした。
1日たくさん遊んで大満足!と言うほどではありませんが、のんびりとしたなか、読売ランドのプールのようなスライダーを比較的サクサクと楽しめたのはよかったです。
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/08/21 |
Reviewed by: なつ
Hayato, the Japanese guide, rode with us on the shuttle bus and provided explanations on the way to the port. The photographer was a foreigner, but he tried to communicate using a translation device and was very kind. The boat was double-decker, with foreigners on the first floor and Japanese on the second. There were two Japanese guides on the second floor to assist us. It was quite rocky, and some people felt sick, so it's advisable to take motion sickness medication. Children from the age of five can swim, but they need to jump off the boat one by one with fins and snorkel sets, so it might be scary unless the child is very adventurous.
Unfortunately, on the day we participated, we couldn't swim with the dolphins, but we were able to see them from the boat. (There are areas where swimming with them is not allowed.) In the snorkeling area, we saw turtles, so we could swim with them.
On the return bus, I tried to get off in front of the hotel, but the door closed right in front of me, and in the end, we had to stop at the hotel one more time to drop us off. The driver didn't speak Japanese and seemed hard of hearing, so I recommend that those who are not confident in their English sit in the front seats to get off quickly.
日本人ガイドのハヤトさんが送迎のバスから一緒に乗ってくださって、港にいくまでの間に説明をしてくれました。カメラマンさんは外国の方でしたが、翻訳機能を使って意思疎通をしようとしてくれて、とても良い方でした。二階建ての船でしたが、外国の方が1階、日本人は2階で振り分けられていました。2階には日本人ガイドさんが2人いてサポートしてくださいました。結構揺れて気持ち悪くなってる方がいたので酔い止めは飲んだ方がいいです。5歳からスイムも可能となっていますが、船から一人ずつフィンとシュノーケルセットをつけて飛び降りる必要があるので、よほど冒険心のあるお子さんでないと怖いのではないかなと思いました。
私たちが参加した日は残念ながらイルカと一緒に泳ぐことはできなかったのですが、船の上からイルカを見ることはできました。(エリアによって一緒に泳げないエリアがあります。)またシュノーケルエリアでは亀がいたので、亀と一緒に泳ぐことはできました。
帰りのバスでホテル前で降りようとしましたが、目の前で扉を閉められてしまい、結局最後にもう一度ホテルに寄って降ろしてもらいました。運転手さんは日本語が話せない方で耳も遠い感じだったので、英語に自信のない方は前方の席に座って素早く降りることをおすすめします。
Aloha! Natsu, thank you very much for participating in Dolphin University. We greatly appreciate your detailed comments regarding the tour! The captain and crew tirelessly communicated with other boats in search of dolphins to swim with until the very end, but since everything is part of the wild and natural environment, this is also a part of nature. That said, it was very disappointing that you couldn't swim with them. Thank you for your positive comments about the Japanese guide. We apologize for any anxiety and inconvenience caused when you got off the shuttle bus. We will share this feedback internally. We sincerely look forward to your next participation. Mahalo nui and a hui hou!
アロハ!なつ様。この度はイルカ大学に参加していただき、ありがとうございました。ツアーに関して詳細に渡りコメントしていただき、大変感謝いたします! キャプテンとクルーは一緒に泳げるイルカを探すことを最後まで諦めずに他の船と連絡を取り合いながら探すのですが、全てが野生と自然の中でのことなのでこれも自然の一部。とはいえ、一緒に泳げなかったのはとても残念でした。そんな中、日本語ガイドへの前向きなコメントをいただき、ありがとうございます。送迎のバスを降りる際にご不安ならびにご不便をおかけしてしまい、申し訳ございませんでした。こちらの内容は社内で共有いたします。なつ様のまたのご参加を心よりお待ちしております。Mahalo nui and a hui hou!
| Rating: | |
|---|---|
| Packages: | ドルフィンスイム/送迎付きプラン(10月末まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/09/16 |
| Activity Date: | 2024/08/13 |
Reviewed by: as
I was really grateful that I could cancel until 5:00 PM the day before because my child was unwell. I rescheduled for another day, and when I arrived, I was asked, "Is this Mr./Ms. 〇〇?" and given my tickets, which was quite smooth. I plan to purchase from here again next time.
There is a baggage check at the entrance. Inflatable rings are not allowed, but you can rent them. You can also freely use life jackets, but there were no sizes that were too small. I brought my own arm rings.
The wave pool was stronger than anything in Japan, and both adults and children had a lot of fun. The height restrictions for the slides were quite lenient. I was clearly 1 cm short, but they didn't measure closely, so I was able to enjoy myself.
It mostly had a family-friendly atmosphere, and there are areas where small children can have fun.
The parking fee is $20, but card payments are accepted.
子供が体調を崩し、前日の17:00までならキャンセルできたのが本当にありがたかったです。そして別日にリベンジしましたが、窓口でその日は日本人の予約が少なかったのか「〇〇さん?」と聞かれチケットを渡されました。かなりスムーズでした。次回もこちらから購入しようと思います。
入口で手荷物検査あります。浮き輪持ち込みNGですが貸してもらえます。また、ライフジャケットも自由に使えますが小さすぎるサイズはなかったです。アームリングは持参しました。
波のプールは日本にはないほどの強さで大人も子供もとても楽しめました。スライダーの身長制限は甘々でした。明らかに1cmは足りなかったのですが細かく測られることもなく、楽しむことができました。
ほとんどがファミリーな印象でした。小さい子が楽しめるエリアもあります。
駐車場代は20ドルかかりますがカードOKでした。
| Rating: | |
|---|---|
| Packages: | 【2024年6~9月限定キャンペーン!】1日券 |
| Attended as: | Families with Young Children |
| Posted on: | 2024/09/15 |
| Activity Date: | 2024/09/08 |
Reviewed by: ハワイ大好き
I was thrilled just to encounter a pod of dolphins up close, and then a dolphin jumped right in front of me, not once but twice! *^O^* Then a flying fish leaped out of the water and glided by! The three crew members were all friendly, kind, and delightful, making it the best two-hour sunset sailing experience! I want to participate every time I visit Oahu.
間近でイルカの群れに遭遇しただけでも感激なのに、目の前でイルカがジャンプしました、2回も *^O^* そして目の前をトビウオが水上に飛び出し滑空!クルー3名の方々は皆さん気さくで親切で愉快で、最高のサンセットセーリング2時間でした!毎年オアフ島を訪れる度に参加したいと思ってます。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2024/09/12 |
| Activity Date: | 2024/08/29 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Aloha Peko!
Thank you for visiting Waikai the other day. I'm glad to hear that you and your family enjoyed your time in Waikai, which is bustling with locals on the weekends.
I sincerely apologize for the fact that you were unable to participate in surfing this time. We greatly appreciate our customers' understanding and cooperation on that day.
Thank you for your many comments regarding our package contents, activities, and facilities. We value feedback from our customers and will continue to strive to ensure that Japanese guests can enjoy their experience with peace of mind.
When you come back to Hawaii, please be sure to visit Waikai again! Our staff is looking forward to welcoming you from the bottom of our hearts.
Mahalo,
Emi
Guest Services Staff
Aloha ぺこ様!
先日は、ワイカイへお越し頂きありがとうございました。
週末はローカルの方々で賑わうワイカイで、ご家族一緒に満喫して頂けたようで良かったです。
今回、サーフィンのご参加ができなかったこと、心からお詫び申し上げます。
当日のお客様のご理解とご協力には、大変感謝しております。
私どものパッケージ内容、またアクティビティや施設に関する沢山のコメントありがとうございます。
お客様からのフィードバックを大事に、日本人のお客様にも安心して楽しんで頂けるよう、これからも努めさせて頂きます。
またハワイへお越しの際は、是非ワイカイへ遊びに来てくださいね!
スタッフ一同、心よりお待ちしております。
Mahalo
Emi
ゲストサービススタッフ