Reviewed by: Felix
It was good. On time and very friendly Extremely informative and educational
| Rating: | |
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| Packages: | [6:30 AM] Waikiki Departure |
| Attended as: | Couples |
| Posted on: | 2022/07/04 |
| Activity Date: | 2022/07/02 |
Reviewed by: Casey
Very educational, great food and amazing entertainment
| Rating: | |
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| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/07/03 |
| Activity Date: | 2022/06/30 |
Reviewed by: The Sager’s
This show was outstanding. It surpassed all of our expectations. The talent and skills were evident and the energy level was high throughout the night. On the needing improvement side of things, the lines to get drinks were unbelievably long and very slow. The food was average at best but they were feeding 1000 people.
| Rating: | |
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| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/08 |
Reviewed by: The Sager’s
The grounds are beautiful, but it was just an average experience in our opinion. This luau show itself was low energy and our bus leader was on the over stressed and anxious side. The pre show had all sorts of activities going on that made the experience more enjoyable for anyone with kiddos. The lines for drinks were plentiful and went very well. The buffet food lines seemed to be going in the wrong or opposite direction, as one had to traverse everyone in line with a full plate of food.
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/11 |
Reviewed by: Buckner family
My overall experience at this resort was that it was a beautiful place to enjoy and experience laughter, family, love and great music. The resort overall was beautiful sensory with singing and luau dancers dancing next to the ocean. There were items that we didn’t like for example the food. The food was cold and very uncomfortable unclean. What I mean by this is that it was more like a buffet before COVID was established., no one was serving our food and we had to serve ourselves, just a recipe for disaster. Our seating arrangements at the luau were very confusing too, we given a guide to seat us, to sit us by a number system arranged on the tables., with the number of people at this luau their so be a better system on how they seat people for a better experience.
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Families |
| Posted on: | 2022/07/02 |
| Activity Date: | 2022/06/08 |
Reviewed by: Kara
My family likes to come back each year to this luau, as they ALWAYS make you feel like home! I love the location and the sunset right in front of you.
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/07/01 |
| Activity Date: | 2022/06/25 |
Reviewed by: hawa
I couldn't swim with the dolphins. I could only watch them swimming from the boat. I was really disappointed because I joined thinking I would be able to swim with them.
The website mentioned dolphin watching, but it was only on the top page, and the wording on other pages was ambiguous, leading me to believe I would be swimming close to the dolphins, but instead, I just watched them from the boat for a few minutes.
There are still videos on YouTube showing people swimming with dolphins, which feels misleading, like a promotional ad.
The snorkeling afterward had no corals or tropical fish at all; what were we supposed to see in such a barren sea? I was told by the crew that we would see turtles, but there were none. Other guests quickly got out of the water and seemed bored on the boat.
The only fun part was the slide, but paying 20,000 yen per person for this experience is way too high and not worth it. I've participated in various tours before, but this was the least satisfying and the most expensive.
The lunch was not tasty either. The optional photos, which are also quite expensive, are definitely not worth it. The pictures we took ourselves were much better, and since we couldn't swim with the fish, turtles, or dolphins, we ended up with photos of just floating in the sea or sitting on the boat.
I absolutely do not recommend this tour. I even wonder if they set such high prices because they are struggling with fewer customers. I regret not choosing a different tour.
イルカと一緒には泳げません。船の上からイルカが泳いでいるのを眺めるだけ。イルカと泳げると思い参加しただけに残念でなりません。
HPにはイルカウォッチングと記載がありましたが、TOPページに載っているのみで、他のページにはイルカと泳げる様な曖昧な書き方だった為、イルカの近くには行けないけど、見える距離で一緒に泳ぐのかなと思い参加しましたが、船の上から数分イルカを眺めるだけです。
YouTubeにもイルカと泳いでいる動画が未だに載せてあったり、誘導広告のようで、紛らわしいです。
その後のシュノーケルは珊瑚も熱帯魚も全くおらず、何も居ない海で何を見ろと言うのでしょうか?
亀と会えると搭乗員から言われていたのに、亀も居ない。他のお客さんも早々に海から上がりつまらなそうに船でしてました。
唯一滑り台だけが面白かったですが、これで1人2万円の料金は高すぎて割に合わない。今まで色々なツアーに参加しましたが1番満足度が低く、高額でした。
お弁当も美味しくない。オプションで付けられる、これまた高額な写真は絶対に付けない方がいい。自分達で撮った方がよっぽど良い写真ばかりで、魚も亀もイルカとも泳げないので、ただ海に浮いてるだけ、船に座ってるだけの写真です。
こちらのツアー絶対にオススメしません。
客が少なくなり、経営厳しいからなのか、こんなに内容と見合っていない高額な金額設定にしているのではないかとさえ思います。違うツアーにすれば良かったと後悔です。
| Rating: | |
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| Attended as: | Families |
| Posted on: | 2022/07/01 |
Reviewed by: Karen K
The crew was incredible! We loved seeing so many dolphins up close and got to see a few sea turtles too! The crew ensured everyone stayed safe while in the water which helped us relax knowing they were there if any of us needed a little help. We also loved the Hawaiian traditions included. Highly recommend this tour!
| Rating: | |
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| Packages: | [7:00 AM] Early Morning Snorkel Package - Feb & Mar 2024 |
| Attended as: | Families |
| Posted on: | 2022/07/01 |
| Activity Date: | 2022/06/29 |
Reviewed by: Evelyn
Loved the activity! The travel was not too long. Food was really good and we could go for seconds. I got the VIP package and it was definitely worth it because it gets you closer to the stage, two framed photos to take back home as well as 3 comp drinks and some additional swag. Overall it was a great experience, the show went on longer than expected but we were okay with it. Highly recommend!
Aloha Evelyn, First of all thank you so much for taking time out of your busy day to write about your experience at our family luau! So happy to hear that you were pleased with your premier seating in our Plumeria package, and the extra amenities, or as you stated "additional swag". We're also glad that you enjoyed our delicious buffet, a variety of island favorites. We hope you will share your time at our luau with your family and friends back home, and hopefully you'll be able to come back to our beautiful island one day, and maybe even come back to visit us too!! Mahalo, Germaine's Luau
| Rating: | |
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| Packages: | Plumeria Package with Transportation: VIP Seating, 3 drinks & Kukui Nut Lei |
| Attended as: | Couples |
| Posted on: | 2022/06/27 |
| Activity Date: | 2022/06/03 |
Reviewed by: Mita
Wonderful family affair
Just wish they had guest interaction not just couples
| Rating: | |
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| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2022/06/26 |
| Activity Date: | 2022/06/03 |
Reviewed by: Midweek
This is not your regular Luau event that you go to. My husband and I were celebrating our 5th year wedding anniversary and it’s his first trip after 35 years. I was surprised to know that I was not only watching or going to a luau but also going to a comedy show. Chief was amazingly great! His delivery was superb and did not seem rehearsed but was very natural. The staff (i feel bad that I didn’t get his name :( but he was great) took care of a mishap that happened and was very professional. Everyone was so great and I will definitely go back and tell my friends to make sure to see Chiefs Luau.
| Rating: | |
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| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/06/21 |
| Activity Date: | 2022/06/16 |
Reviewed by: fredargon@gmail.com
This was suppose to be one of the highlights of our trip to Oahu… the Pearl Harbor specifically the visit to USS Arizona! We fully paid months before our Hawaii trip. Why a poor review? There were 18 of us. Families and friends. We were informed that they were not able to get a ticket for us to go to USS Arizona, right during the bus pickup! Our other friends who were on a different time slot, same day, were able to do so no problem. We feel that this company should have informed us ahead of time so we would have an opportunity to book with another company. So disappointed! Not good business! I hope this does not happen to anyone else.
| Rating: | |
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| Packages: | [6:30 AM] Waikiki Departure |
| Attended as: | Families |
| Posted on: | 2022/06/20 |
| Activity Date: | 2022/06/16 |
Reviewed by: Cheryl Ray Martin
This Luau is a must! It is so entertaining. The Chief’s story is so heartfelt, the performance is awesome and the food is amazing! I am so glad we chose this Luau to attend. Definitely one of a kind performance!
| Rating: | |
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| Packages: | Royal Package w/ Pick-up: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families |
| Posted on: | 2022/06/18 |
| Activity Date: | 2022/06/16 |
Reviewed by: Kara
If you have limited time in Hawaii, this is a MUST DO! The atmosphere is amazing, the hosts truly make you feel like family! Delicious food & drinks-A perfect blend of laughter, history, and talented performers.
| Rating: | |
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| Packages: | Paradise Package w/ Pick-up: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/18 |
| Activity Date: | 2022/06/16 |
Reviewed by: Amj616
From 5-645 you just check out some activities that they have. Its a sand beach so wear appropriate shoes. Meal is ok and entertainment is good. I feel they should get a better description of the evening.
| Rating: | |
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| Packages: | Standard Package - Hawaiian Experience with Dinner Buffet (Wing Seating) |
| Attended as: | Families |
| Posted on: | 2022/06/17 |
| Activity Date: | 2022/06/14 |
Reviewed by: Vickers & Family
We have been to others, but this one was the best ever! It was unforgettable
Nonstop entertainment with lots of variety, engaging the audience as well.
The basket weaving, coconut and fire demonstrations were great. Such a variety of food, drink and hula dancing, war dances, and lest anyone could forget, the fire dances ! We loved it!
| Rating: | |
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| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/16 |
| Activity Date: | 2022/06/06 |
Reviewed by: Karen & Pete
Our guide, Nani gave us an awesome experience. Very knowledgeable & fun music!
Nani is an amazing guide! We are so happy, but not surprised, he provided such a memorable experience. Mahalo for your review and rating!
| Rating: | |
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| Packages: | [6:30 AM] Waikiki Departure |
| Attended as: | Couples |
| Posted on: | 2022/06/16 |
| Activity Date: | 2022/06/14 |
Reviewed by: Christine
Such a nice time with the kids. They enjoyed the dancers the most and they really had skilled and amazing dancers. The Chief is entertaining and kind and just joyful. I enjoyed him hosting. The food is also very good and the kids tried everything. I think they did so well with the buses and the set up and the service. Its memorable. It’s a very large gathering and I’m amazed at how well they handled so many people.
| Rating: | |
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| Packages: | Paradise Package w/ Pick-up: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/15 |
| Activity Date: | 2022/06/13 |
Reviewed by: Alix
We loved the luau! It was our first night on the island and such an amazing way to start the trip! Thank you all for the amazing food, show and hospitality!
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/13 |
| Activity Date: | 2022/05/17 |
Reviewed by: Mar
Such an amazing experience!!! Absolutely loved it.
| Rating: | |
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| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/06/12 |
| Activity Date: | 2022/06/10 |
Reviewed by: V and B
I thought the chief and group was wonderful but venue was weird. Wet n wild???? Would be better on a ocean front setting. My first husband/wife dance was on stage and will always be remembered.
| Rating: | |
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| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/06/11 |
| Activity Date: | 2022/06/09 |
Reviewed by: David
Amazing captain and crew. Saw dolphins, turtles, had a fantastic snorkeling site, enjoyed cruising on the boat and the food and drinks were great. Thank you for such a wonderful experience!
| Rating: | |
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| Packages: | Morning Snorkel Cruise |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/09 |
| Activity Date: | 2022/06/06 |
Reviewed by: Toni Hooper
We were so excited to visit Hawaii for the first time and I thought I was purchasing tickets for Pearl Harber but NO after spending $200.00 NOTHING. When speaking to them on the phone they stated we must ride their bus. With Covid 19 we didn’t want to take a chance on our health. We are now in a dispute with them to get our money back!
Toni we are so sorry to hear you suffered such a terrible miscommunication. We understand that some people are still weary about travel post pandemic. We hope you're able to work something out with the agent that booked your tour. Mahalo!
| Rating: | |
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| Packages: | [7:30 AM] Waikiki Departure |
| Attended as: | Solo Travelers |
| Posted on: | 2022/06/07 |
| Activity Date: | 2022/05/26 |
Reviewed by: Theo
There were quite a few Luau options to choose from. After some searching, we decided to give Chief's Luau a try. It's good that they have pickup options and we don't have to drive. The pickup, drop-off, and check-in were smooth.
It was a cloudy evening with some sprinkles, but we were prepared.
Food was all-you-can-eat style, with them serving you at the station. Food varieties was limited compared with Polynesian Culture Center, but the quality was good. They even gave us 2 drink tickets for each person. That's enough for the night.
The dancing and the fire knife show were very entertaining, and the jokes too.
All in all, a pleasant evening spent on the island of Oahu.
| Rating: | |
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| Packages: | Paradise Package w/ Pick-up: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/06/07 |
| Activity Date: | 2022/05/15 |
Reviewed by: Petko
Overpaid for..........bus transport
Asking to get on. REJECTED
| Rating: | |
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| Packages: | Premium Orchid Package with Dinner Buffet - Most Popular! (Middle Seating) |
| Attended as: | Couples |
| Posted on: | 2022/06/05 |
| Activity Date: | 2022/05/12 |
Reviewed by: Jacqueline
My travel agent assisted us in choosing this Luau in Honolulu and let me tell you Chief's Luau does not disappoint. My family was very impressed with the entire experience and talked about it even the next day. I would highly suggest this Luau to anyone wanting an authentic experience.
| Rating: | |
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| Packages: | Royal Package: Premium Seating, Flower Lei Greeting & 3 Drinks |
| Attended as: | Families with Young Children |
| Posted on: | 2022/06/01 |
| Activity Date: | 2021/10/31 |
Reviewed by: Ross J
Course was fun! Also got to see some park animals. See visuals !
| Rating: | |
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| Packages: | 3-Line Zipline Adventure |
| Attended as: | Couples |
| Posted on: | 2022/06/01 |
| Activity Date: | 2022/05/26 |
Reviewed by: Ross J
Was very fun to do. Hospitality was great and a cool experience. Also got to see some boars!
| Rating: | |
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| Packages: | 3-Line Zipline Adventure |
| Attended as: | Couples |
| Posted on: | 2022/06/01 |
| Activity Date: | 2022/05/26 |
Reviewed by: Ross J
100% must do when visiting Oahu. Although it is a little ways from Waikiki, the experience is worth the time. It was very informative and entertaining. Food was fair as well!
| Rating: | |
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| Packages: | Paradise Package: Standard Seating, Kukui Nut Lei Greeting & 2 Drinks |
| Attended as: | Couples |
| Posted on: | 2022/06/01 |
| Activity Date: | 2022/05/28 |
Reviewed by: Olivia :)
Such a fun and amazing time!! It was my first luau and I have to say it was THE BEST! I was really disappointed at first because I wanted to do the Polynesian cultural center luau, but I’m so happy that we got to do this one! The food was delicious, it came out super fast, and I loved that it was all you can eat ! The music and entertainment was incredible too! Such beautiful dancing and really cool performances! Overall I had such a blast and it was a wonderful stress free experience :).
Aloha Olivia, Thank you so very much for sending us your wonderful comments about our luau! I'm so happy you came to our luau, and to hear that you had an amazing time,... enjoyed our local style food, and talented performers in our exciting and colorful Polynesian Show featuring our fireknife dancer! We hope you will share your photos and experience with your friends too!! Mahalo, Germaine's Luau
| Rating: | |
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| Packages: | Original Package: 2 Drinks & Shell Lei |
| Attended as: | Friends |
| Posted on: | 2022/05/31 |
| Activity Date: | 2022/05/27 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for your participation.
However, we sincerely apologize for not meeting your expectations, despite your anticipation.
As you have confirmed, the tour you participated in currently does not include snorkeling with wild dolphins; instead, it involves watching wild dolphins and then snorkeling at a different spot. Please understand that the content may vary depending on the tour.
Thank you for bringing the YouTube video to our attention. It was a video from before the changes to the tour content, and it should have been removed. We apologize for any confusion this may have caused. Following your feedback, we have deleted the video.
To avoid causing similar inconveniences in the future, we will strive to improve our services.
Thank you for your understanding.
VELTRA
ご参加ありがとうございます。
しかしながら、楽しみにされていたものの、ご期待に沿えず申し訳ございません。
ご確認いただいております通り、ご参加いただいたツアーは現在野生のイルカとのシュノーケリングは行っておらず、野生のイルカを鑑賞したのち、別のスポットでシュノーケリングを実施しております。ツアーによって内容が異なりますことご了承ください。
Youtubeの動画につきましては、お気づきいただきありがとうございます。ツアー内容が変更する前の動画のため、本来削除すべきところ残ったままになっておりました。誤解を招く掲載になっておりましたことお詫び申し上げます。ご指摘を受けまして動画は削除させていただきました。
今後同様のご迷惑をおかけしないためにも、サービスの向上に努めてまいります。
何卒よろしくお願いします。
VELTRA