Reviewed by: あーたん
This time, I participated with a friend!! I was worried because the staff were English-speaking, but the boat crew communicated important safety information through gestures, so it was fine♡ Also, I didn't know how to put on the snorkel, and they helped me with that (laughs). Since both the car and the boat were swaying, I think taking motion sickness medication is a must!!!
今回友達と2人で参加しました!!英語スタッフとなっていたので不安だったのですが、ボートのお兄さんたちはしたら危ないことなどジェスチャーでとくに教えていただけたので大丈夫でした♡また、シュノーケルのつけかたもわからずつけていただけました(笑)車もボートも揺れたいたので、酔い止めは必須だとおもいます!!!
| Rating: | |
|---|---|
| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Friends |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/26 |
Reviewed by: ままママ
I felt almost no fear. Once I was equipped, I felt a sense of security and even had the leisure to enjoy the wonderful scenery inside the airplane. Of course, I was a bit nervous when my feet were outside the plane for a few seconds, but from the moment I jumped out, satisfaction outweighed any fear! It was truly the best experience. If I have the chance, I would definitely do it again! I am very grateful to the photographer and the instructor for their cheerful support, even though we couldn't communicate well.
恐怖はほとんどありませんでした
装備をつけて頂いた時点で
安心感があり、飛行機の中でもステキな景色を楽しむ余裕まで^ - ^
流石に足を飛行機外へ出した数秒は
ドキドキしましたが
飛び出した瞬間から恐怖より満足感が勝りました!
本当に最高の体験です
機会があればまたすると思います!
カメラマンさんもインストラクターさんも
言葉通じない中、明るく対応してくださり
感謝しかありません^_^
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Families |
| Posted on: | 2017/09/29 |
| Activity Date: | 2017/09/28 |
Reviewed by: Stephen
I had to book a last minute zipline tour so I did it over the phone. The person who helped me was extremely friendly, informative, and efficient. She got my zipline booked and everything went smoothly as planned. I didn't read the voucher carefully but it also included photos, which I didn't know so I paid for it after my zipline experience. I emailed Veltra and they confirmed that the pics were included so I ended up getting a refund for the pics.
I highly recommend Veltra for any of your activitiy needs.
Keep up the great job and Mahalo!
Stephen
| Rating: | |
|---|---|
| Packages: | Zipline with Pick-up from Waikiki |
| Attended as: | Solo Travelers |
| Posted on: | 2017/09/29 |
| Activity Date: | 2017/09/22 |
Reviewed by: abuchan
I forced my brother, who has a fear of heights, to join me! The view from 4,267 meters was absolutely stunning. The minute of freefall at 200 kilometers per hour was incredible, and parachuting while taking in the beauty of Hawaii was the best experience!
You can choose between a handheld video recording option ($14) or having a photographer capture the moment for you ($17). Of course, you can opt out, but having the video will definitely make for great memories later on!
There are also photo packages available, but I forgot the price. After the jump, a video plays in the viewing room for you to check out, and it’s given to you on a USB. We had a good laugh at my brother's face in the video! After returning home, I showed it to various people, and everyone appreciated the beauty of Hawaii and the thrill of skydiving!
高所恐怖症の弟を無理矢理誘って参加しました!高度4267mからの景色は最高に綺麗でした。パラシュートが開くまでの時速200キロの1分も凄かったし、ハワイの美しさを実感しながらのパラシュート降下も最高でした!
動画撮影はハンディ(14ドル)か、別でカメラマンが撮影してくれるもの(17ドル)か選べます。勿論つけない事も出来ますが、絶対付けた方が後々思い出になりますょ!
あと写真を付けた物もありますが、値段は忘れました。
降下後、視聴室で動画が流れるので確認出来きて、USBで渡されます。
私達は、弟の顔が酷すぎで室内で爆笑しました!
動画は、帰国後に色々な人に見せましたが、皆ハワイの綺麗さとスカイダイビングの凄さを感じてくれて、喜ばれてます!
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Families |
| Posted on: | 2017/09/28 |
| Activity Date: | 2017/09/21 |
Reviewed by: patrick
well worth it...the skydiving team were all cool and friendly...everything went smoothly from waikiki pick up to the drop off after everyone jumped..
the views were amazing and it was VERY scary,but awesome....highly recommend
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Solo Travelers |
| Posted on: | 2017/09/28 |
| Activity Date: | 2017/09/25 |
Reviewed by: チーム静岡の母
I chose this tour because it offers a newly revamped experience in Haleiwa with beach horseback riding. Our guide, Hiro, was very efficient, and we had the opportunity to shop in Haleiwa. The recommended garlic shrimp was incredibly delicious. During the horseback riding, there was an initial explanation in English, but Hiro was there to translate, which made me feel at ease. The seaside views were stunning, and I was thrilled to see turtles. On the way back, we avoided traffic while passing through Chinatown with a guided tour, making it a very fulfilling and packed experience.
新しくなったハレイワの散策と海辺の乗馬ができることからこちらのツアーを選びました。ガイドのヒロさんがとても効率良くまわって下さり、ハレイワではお買い物もでき何よりオススメのガーリックシュリンプがとても美味しかったです。また乗馬では最初に英語で説明されるのですが、ヒロさんが側について訳してくれ安心して乗れました。海辺の景色は素晴らしくカメも見れて大満足です。帰りは渋滞を回避しながらチャイナタウンをガイドしながら通ったりと盛りだくさんながらとても充実したツアーでした。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2017/09/28 |
| Activity Date: | 2017/09/01 |
Reviewed by: ろんた
Skydiving was a wonderful experience. It was my first time, but the instructor was kind and taught me slowly, even though I couldn't speak English. However, I wish the staff handling the paperwork before skydiving would improve their approach. About 20 groups were in one room at the same time checking waivers and confirming reservation details, and during that time, they kept pushing other plans and photo options on each individual. Even when I declined, they were persistent, and it made the process slow, leaving others waiting.
スカイダイビングは素晴らしい体験でした。
初めてでしたが、インストラクターさんは親切で、英語が出来ない私にもゆっくり教えてくれました。
ただ、スカイダイビングの前に事務手続きを行うスタッフさんはやり方を改善して欲しい。20組ほどがいっぺんに一つの部屋で誓約書のチェックや、予約内容の確認などを行うのですが、その際一人づつに他のプランや写真のオプションを勧めてきます。断ってもしつこくてなかなか話が進まず、その間他の人は待たされていました。
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/09/27 |
| Activity Date: | 2017/09/24 |
Reviewed by: MYMY
The first skydiving experience was amazing! I will definitely do it again when I revisit Hawaii!
The downsides are the long wait times due to the weather, not much Japanese being spoken, and also the early mornings and some discomfort in the groin area (laughs).
初のスカイダイビング最高でした!ハワイへ再訪の際は必ずまたやります!
デメリットは天候により待機時間が長いこととあまり日本語が通じない事、あとは朝が早いのと股間が痛いです(笑)
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/09/27 |
| Activity Date: | 2017/06/19 |
Reviewed by: もうすぐ62歳
I was able to check off one of the things I want to do before I die! My life hasn't changed, but I'm glad I flew. And if I'm going to fly, it has to be at 4,000 meters!
死ぬまでにやりたいことの一つをクリア出来ました❗人生は変わらなかったけれど、飛んで良かったです。そして飛ぶなら4000メートルです❗
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Families |
| Posted on: | 2017/09/26 |
| Activity Date: | 2017/09/23 |
Reviewed by: なすび
The moment you jump from a high place is scary! But the beauty of the clouds and the blue sea below is truly breathtaking. It seems that some people get a bit nauseous from being tossed around by the instructor, but I was fine, filled with excitement and joy. You can choose photos and videos on-site for an additional fee.
高いところから飛び降りる瞬間、怖い!
でも、下に広がる雲や海の青さがとってもキレイで、感動します。
けっこう、インストラクターの人に振り回されて、気持ち悪くなる人もいるみたいですが、私は大丈夫だったので、感動と楽しさでいっぱいでした。
写真とビデオは、現地で追加料金で選べます。
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2017/09/26 |
| Activity Date: | 2017/09/22 |
Reviewed by: リコリコ
I participated with my daughter. The weather was nice on the day, and everything went smoothly, so we arrived at the hotel by 9:30. My daughter's instructor was very friendly, which was great, but my instructor was quite unfriendly, as even other instructors called him a "bad man." The harness he fitted me with was loose, so after the parachute opened, I had to hold the right shoulder harness with my thumb to keep it from slipping down. The quality of instructors can vary greatly. I regret giving a tip to someone who was so unfriendly.
娘と参加しました。当日はお天気も良くて全てにおいてスムーズに進みホテルには9時半には到着しました。娘のインストラクターは大変フレンドリーで良かったですが私のインストラクターは他のインストラクターにも「Bad man!」と言われてるだけあって無愛想でハーネスの装着が緩かったのでパラシュートが開いてからはずっと右肩のハーネスをずり落ちないように親指を挟んで持ってました。インストラクターの当たり外れは大きいですね。余りにも愛想がない方でしたのでチップを払った事が悔やまれます。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル |
| Attended as: | Families |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/08/30 |
Reviewed by: ゆう&あん
The guide only spoke English. During the horseback riding, my younger child cried a little, and I had some trouble because I couldn't communicate in Japanese to explain to the guide why they were crying. However, the horseback riding itself was enjoyable.
ガイドさんは英語のみです。乗馬途中で下の子供が少し泣いてしまったのですが、日本語が通じなくガイドさんになぜ泣いているのか伝えれなくて少し困りました。乗馬じたいは楽しかったです。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Families with Young Children |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/08/27 |
Reviewed by: タニタニ
The airplane ascended rapidly to breathtaking views, exceeding my expectations. The instructors were all veterans, so I felt completely at ease; it was truly the best experience. For those who haven't tried it yet, I encourage you to muster the courage and go for it. However, due to the difference in experience, I wasn't accustomed to the fact that tips were expected for everything. If I had known in advance, it probably wouldn't have felt like an issue. I tipped the instructor $20, $10 for the shuttle bus (round trip $20), and if you ask a diver to take photos, it's another $20 (photos and videos are $140 each, of course, optional). So, it's advisable to budget an additional $1,000 to $3,000.
想像よりぐんぐん飛行機は上昇し絶景へ。インストラクター達もベテランで全く不安なくでき、本当に最高の体験でした。未体験の方は勇気を出してやってよいと思います。ただ感覚の差で慣れていないのですが、全てにチップが必要でした。事前に知っていれば何も感じなかったのでしょうが。インストラクターに20ドル、送迎のバスで10ドル(往復20ドル)、写真撮影を頼むとそのダイバーに20ドル(写真・ビデオ:140ドルずつ もちろん選択可)ですので、+1~3万ほどみておいた方がよいです。
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Families |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/19 |
Reviewed by: Eric Speyer
The whole experience was great. Exceeded every expectation and the jump team made it even cooler with the way they carried themselves. Composed and meticulous in their prep, they managed to take all doubt away while having a laugh. Major props to Victor!
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Couples |
| Posted on: | 2017/09/23 |
| Activity Date: | 2017/09/01 |
Reviewed by: Patsy in Texas
Oh my goodness, this was so much fun!! Dave & Dave, our captains were really fun. They were knowledgeable and taught us some interesting stuff about the sharks. When we got to the cage, the sharks started swarming around the boat. It was so exciting. Then we climbed in the cage and had the most amazing experience with the sharks. My boyfriend was hesitant when I told him I wanted to do this, but after it was over he was so glad we did. So am I! Highly recommend a underwater camera/video. Thank you so much North Shore Shark Adventure for something we will never forget and get to brag about to all our friends! Aloha & Mahalo!
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Couples |
| Posted on: | 2017/09/22 |
| Activity Date: | 2017/09/16 |
Reviewed by: Sarah
The horses were well-trained, and I enjoyed a calm horseback ride. Walking along the coastline was comfortable, and I was able to see sea turtles basking in the sun along the way. The scenery of both the ocean and the mountains was magnificent and moving.
馬たちもよく躾られていて、穏やかな乗馬が楽しめました。海岸線を歩くのは快適で途中で海亀の甲羅干しも観ることが出来ました。海だけでなく山々の景色も壮大で感動しました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2017/09/22 |
| Activity Date: | 2017/09/19 |
Reviewed by: Sawyer
This trip to go cage diving with the sharks was incredible and unforgettable! To start off the bat, the crew Matt and Tanya were very nice, and knowledgeable. They are quick to ease anyones fear of being in harm or of risking the sharks being harmed in any way. Matt is full of jokes, almost like we got our own stand up before the main event! It was I believe 20 minutes of being in the water, more than enough time to watch the galapagos sharks swim by so elegantly. Once you get in the cage, you just seem to forget everything else, being surrounded by sharks close enough to see their pupils as they pass. Ultimately the sharks are rather disinterested in you, and more interested in the boat hoping for them to drop some crabs in the water thinking it's a fishing vessel. If you are on vacation, I would highly recommend this adventure, especially if you have a love for sharks like I do!
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Couples |
| Posted on: | 2017/09/22 |
| Activity Date: | 2017/09/11 |
Reviewed by: Sawyer
Amazing experience that should not be missed. The crew was knowledgeable and made us feel completely safe the entire time. Definitely going to do it again.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/09/22 |
| Activity Date: | 2017/09/14 |
Reviewed by: ryohei
I always wanted to try skydiving at least once in my life, so I gave it a shot in Hawaii. My impression can be summed up in one word: amazing. I think some people might be worried about the fear factor, but having done a bungee jump of about 20 meters in the past, I can say it wasn't scarier than that. The instructor was funky and very friendly. I definitely plan to do it again the next time I come to Hawaii.
一生に一度はスカイダイビングをしてみたかったので、ハワイでトライしてみました。
感想としては最高の一言しか出てきません。
怖さなどを気にされている方もいると思いますが、過去に20m程度のバンジージャンプをやったことがありますが、それより怖くなかったです。
インストラクターもファンキーで親しみ易かったです。
次回ハワイに来ても必ずやると思います。
| Rating: | |
|---|---|
| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/09/21 |
| Activity Date: | 2017/09/19 |
Reviewed by: Tom from canada
My wife and I went on an amazing first time horse ride. I would like to especially like to thank GRACE. She was patient and kind. My wife was very scared but she put her at ease and made her very comfortable. We had an amazing ride well worth the money! The instructions were easy to understand and to apply. The scenery was beautiful with views of the ocean and mountains. The horses were beautiful and gentle. We went up and down the trails which made the trails more enjoyable.Even the drive out to the ranch was spectacular which added to an amazing time. Thank you Grace we will definetly recommend the Ranch to everyone we know.
Thank you so much for your review, we are happy you had a nice time. We also like Grace, she is awesome! When you visit Hawaii again please make sure to come see us.
Mahalo,
Emily Hernandez
Gunstock Ranch
| Rating: | |
|---|---|
| Packages: | 2-for-1 Review Rebate Special - Scenic Ride [1 hour] |
| Attended as: | Couples |
| Posted on: | 2017/09/21 |
| Activity Date: | 2017/09/20 |
Reviewed by: aloha-tomo
I received information in advance about how to get there by car from Waikiki, so I arrived without getting lost. The thrilling zip line, which you can't find in Japan, was the best! Along the way, there were various simple activities that were fun. There was a cute guide named Dua Dura who spoke Japanese, which made me feel safe and allowed me to enjoy the experience.
ワイキキからの車での行き方のお知らせも事前にあったので、迷わず到着出来ました。日本にはないスリルのあるzipは最高‼︎
途中、様々な簡単なアクティビティもあり、楽しかったです。ガイドに日本語が話せる可愛いデュアドラさんがいて、安心して楽しめました。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Couples |
| Posted on: | 2017/09/21 |
| Activity Date: | 2017/09/18 |
Reviewed by: Creavone and Tonya
First time in Hawaii and wanted to make sure we had a fun and exciting time. Once I saw this shark cage activity, I knew we had to try it since we are so outgoing. North shore have the best crew members who know what they are doing. They make you feel calm and secure. It was such a great experience being in the cage and seeing the sharks swim around up close. We were able to get amazing photos with our go-pro and a lifetime of memories. Plus bragging rights of swimming with sharks. Highly recommended if you love water and sharks!
Mahalo for the great review!
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Couples |
| Posted on: | 2017/09/21 |
| Activity Date: | 2017/09/18 |
Reviewed by: YRN
At 5:00, we were picked up from the hotel and arrived in about 50 minutes while watching an explanation video in English and Japanese in the car. The driver spoke Japanese and engaged with us while we waited on-site, taking photos as well. There was also a wagon selling light snacks. The waiting time wasn't too long, and we finished jumping by around 8:15. All 14 of us who came in the same car waited for everyone to finish jumping, and by around 10:00, we headed towards Waikiki, returning to the hotel around 10:50. There was another company called Skydive next door that seemed to start jumping around 9:00, so it was definitely the right choice to go with Pacific, as we finished much earlier. I didn't buy any photos or videos, but it became a really great memory. It was so much fun that I want to challenge myself to do it again.
5:00ホテルピックアップで行きの車の中で説明のビデオを英語と日本語で見ながら、約50分で到着しました。ドライバーは日本語が話せる方で、現地で待っている間もいろいろ話しかけてくれたり、写真を撮ってくれたりしました。軽食を売ってるワゴンもありました。待ち時間はそんなに長くなくて、8:15くらいには飛び終わっていました。行きに同じ車できた計14人全員が飛び終わるのを待って10:00前くらいにはワイキキに向かい、10:50くらいにホテルに戻れました。隣にスカイダイブという会社もスカイダイビングをやっていたけど、飛び始めたのが9:00くらいだったようなので、パシフィックの方が全然早く終わっていたのでこちらにして正解でした。写真もビデオも買わなかったけど、すごく良い思い出になりました。楽しかったから、またチャレンジしたいと思います。
| Rating: | |
|---|---|
| Packages: | 高度4267メートル<1名様申込> |
| Attended as: | Solo Travelers |
| Posted on: | 2017/09/20 |
| Activity Date: | 2017/09/15 |
Reviewed by: James
This was absolutely incredible! It was my first time ever being on a helicopter. This was a surprise for my girlfriend. My girlfriend was so impressed! Our Pilot, Mooch, was awesome! He actually flew for President Clinton. He was very knowledgeable and he would answer any questions we had. I would highly recommend this helicopter tour. We visited Pearl Harbor and we were able to view the US Arizona from the sky. We traveled around Waikiki and Diamond Head. We circled around the island and finished going by our hotel the Aulani. Make sure to bring a camera because you will have breathtaking picture opportunities. At one point we missed something and we told Mooch. He circled back around and hovered the helicopter so we could get a picture of what we missed. He went above and beyond. We both felt extremely safe with him in control of the helicopter.
I looked at many other helicopter tour packages and I am so glad I chose this option. It was affordable and definitely worth the money. It was the highlight of our trip to Hawaii.
| Rating: | |
|---|---|
| Packages: | Special Deal! 2-for-1 Review Rebate |
| Attended as: | Couples |
| Posted on: | 2017/09/19 |
| Activity Date: | 2017/09/12 |
Reviewed by: osaka47
In the wide grasslands, I leisurely enjoyed time with my horse and friends. From the top of the hill, I could see Turtle Bay. The guide was also very kind and provided great assistance.
広い草原の中を、ゆったりと馬と友達に。丘の上からはタートルベイが見えました。
ガイドさんも優しく案内してくれ、とてもよかったです。
レビューをありがとうございます!楽しい時間を過ごしていただけたことを嬉しく思います。またお会いできることを願っています。
マハロ、
エミリー・ヘルナンデス
ガンストックランチ
Thank you so much for your review! We are happy you had a nice time and hopefully we will see you again.
Mahalo,
Emily Hernandez
Gunstock Ranch
| Rating: | |
|---|---|
| Packages: | 体験コース(1時間) |
| Attended as: | Families |
| Posted on: | 2017/09/19 |
| Activity Date: | 2017/08/21 |
Reviewed by: mike
One of the coolest things I have ever done in my life. Great staff, they get you in and out, but provide you with enough information for you to know that they are legit. They followed all of the safety recommendations, and we're really thorough.
| Rating: | |
|---|---|
| Packages: | 2017 - Ultimate Tandem Skydive [14,000ft - 15,000ft] |
| Attended as: | Friends |
| Posted on: | 2017/09/18 |
| Activity Date: | 2017/09/15 |
Reviewed by: nels
Wow what a wonderful day, the tour guide was fantastic and he made sure we were enjoying our Hawaiian experience. We were taken to many beautiful places and given plenty of time to experience them. He was very informative and made our day memorable.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Couples |
| Posted on: | 2017/09/17 |
| Activity Date: | 2017/09/01 |
Reviewed by: Goto
It was nerve-wracking until we took off. I boarded the plane last, so I was the first to jump out. I was scared because I wasn't mentally prepared, but those feelings disappeared somewhere, and it was wonderful.
飛ぶまでドキドキでした、飛行機に乗り込み上空へ最後に乗ったので飛び出すのは1番目、心の準備が無い内に飛び出して怖かった気持ちは何処かへ行ってしまい素晴らしかったです、
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| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Couples |
| Posted on: | 2017/09/16 |
| Activity Date: | 2017/08/29 |
Reviewed by: Gordon Thorn
Saw much of the same sights by helicopter Sat. Nice to see up close and personal. Ken was a great guide, very helpful. Nice group.
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| Packages: | Ultimate Circle Island Adventure with Waimea Valley & Lunch |
| Attended as: | Couples |
| Posted on: | 2017/09/15 |
| Activity Date: | 2017/09/12 |
Reviewed by: りーさ
Since it was our first time in Hawaii, we were anxious about participating in the tour on our own. There were continuous troubles, and I was also worried because the guide was an elderly Japanese man who couldn't speak Japanese.
初めてのハワイだったため自分たちでツアーに参加することじたい不安でした。
トラブル続きだったし、ガイドさんが日本のおじいちゃん+日本語が出来ないとこも不安でした。
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| Packages: | 【選べる特典付き】高度4267メートル |
| Attended as: | Friends |
| Posted on: | 2017/09/15 |
| Activity Date: | 2017/09/12 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, I sincerely apologize for the discomfort caused by the instructor's attitude.
Regarding the harness, it has been reported that experienced instructors always attach it correctly. While there were no safety issues, we usually check with customers to ensure they feel comfortable with the harness and make adjustments if necessary. Unfortunately, on the day of the activity, there was a lack of communication from the instructor, and it was shared that the customer was not checked for comfort. I am truly sorry that you had to participate in the activity feeling anxious due to the instructor's handling. To prevent this from happening again, I will communicate with the tour company to ensure proper training for the instructors.
We take your feedback seriously and, together with the tour company, will strive to improve our services in the future. Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、インストラクターの態度により不快なお気持ちとさせてしまったこと深くお詫び申し上げます。
ハーネスについてですが、常に経験豊富なインストラクターが正しい方法で装着していると報告がありました。
安全面に問題はございませんが、ハーネス装着時に違和感がないかどうかお客様に確認を行い調整を行うことがございますが、当日はインストラクターによるコミュニケーション不足により、お客様への確認がなされていなかったと共有がございました。インストラクターの対応により不安なお気持ちのままアクティビティに参加いただく結果となり、大変申し訳ございませんでした。再発防止のため、インストラクターの指導をきちんと行うよう催行会社に申し伝えます。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム