VELTRA tours & activities, fun things to do

Aloha Val, I'm sorry we didn't have enough of a variety of food to your liking. We couldn't serve you a completely authentic Hawaiian food buffet because you probably wouldn't eat it. We had to do more of a local variety of island favorites to have more of a Hawaiian/American buffet. We offer baked fish, grilled boneless chicken, kalua pork(cooked in the imu, or underground oven), and teriyaki beef along with a fruit salad, macaroni salad, pineapple cole slaw, white rice, plus lomi salmon,& poi(a hawaiian staple)....sweet rolls, and couple desserts. Truly that is quite a variety of food. Not sure how much alcohol you expected,...but we have had some feedback about certain drinks being too strong, so I'm surprised. I'm not sure why the guy collecting the trash missed you, but I apologize for him. Thank you so much for your feedback, and hope that you will one day return to our island and our luau again!! Mahalo, Germaine's Luau

Aloha Evelyn, First of all thank you so much for taking time out of your busy day to write about your experience at our family luau! So happy to hear that you were pleased with your premier seating in our Plumeria package, and the extra amenities, or as you stated "additional swag". We're also glad that you enjoyed our delicious buffet, a variety of island favorites. We hope you will share your time at our luau with your family and friends back home, and hopefully you'll be able to come back to our beautiful island one day, and maybe even come back to visit us too!! Mahalo, Germaine's Luau

Aloha Hungry man, I apologize that it took so long for you to get your food, however, if you needed more napkins, all you needed to do was asking someone in the buffet area, they would have been happy to get you more. Thank you for your comments, and hope you will come back to Hawaii one day, and come back to visit us again! Mahalo, Germaine's Luau

Aloha Amaara, Thank you for your feedback, however food can be subjective. When you are serving a large capacity of guests, not everyone is going to enjoy everything, and I'm so very sorry you didn't enjoy our food. Most people love our food, so I apologize that you didn't. Yes, that salad is very good, and it's actually a Macaroni/Potato salad. So happy that you enjoyed the luau performances, and our location on the beach. Hope you were able to get a nice photo of the beautiful sunset!! Mahalo, Germaine's Luau

Aloha Olivia, Thank you so very much for sending us your wonderful comments about our luau! I'm so happy you came to our luau, and to hear that you had an amazing time,... enjoyed our local style food, and talented performers in our exciting and colorful Polynesian Show featuring our fireknife dancer! We hope you will share your photos and experience with your friends too!! Mahalo, Germaine's Luau

Aloha Aileen, Thank you so much for choosing our family luau on your recent visit to our beautiful island! We are so happy that you enjoyed your experience with our staff, and particularly our performers in our Polynesian show. We hope that you will share your photos, and the fun time that you had at Germaine's Luau with your friends and family!
Mahalo, Germaine's Luau

Aloha John, Thank you so much for choosing our luau, and so happy to hear that you had a nice experience. We feel the bus transportation is the best option, it may be a long ride getting there, but safer on your return if you're going to enjoy a few cocktails. Our VIP, or Plumeria Luau package was a great choice, with the extra amenities, 3 drink tickets, and the souvenir photo, as well as the Premiere seating! We appreciate you taking time to share your experience with us, and hope you will share your beautiful photos with your friends & family! Mahalo, Germaine's Luau

Aloha Ericka, Thank you for taking time to let us know about your evening spent with our Germaine's Luau Ohana, or family! We always hope our guests feel welcomed when they come to our backyard style luau! So happy you enjoyed our food, and our performers as they have fun showcasing the various island cultural dances, and keeping them authentic as well as entertaining for our guests! Mahalo, Germaine's Luau

Aloha David, Thank you for taking time to share with us your experience at our luau. I'm sorry that our food was not to your liking, however, it's sometimes difficult to please everyone's palate when serving over 500 guests. In our show we present authentic cultural dances from the South Pacific & Hawaii which may seem repetitive to you, but they are very different styles of dancing from the various islands. So happy that you appreciated our Fire Knife dancer, because it is a exciting and very dangerous dance. I'm not sure why you felt that walking over to watch the unveiling of the pig was unorganized? It was just an opportunity to see how the Hawaiian people actually cooked it in the old days, and how it's still done today. Mahalo, Germaine's Luau Ohana

Aloha Erin,
Thank you your feedback, I'm don't understand why you say didn't have time to socialize because there's usually time before the luau actually starts, when music is playing, the sun is setting, as well as during dinner time. However, I am happy that you enjoyed the food, and "information" I assume you mean the Luau show? Thank you for spending your time with our family at Germaine's Luau. Mahalo, Germaine's Luau Ohana

Aloha to the Marino Family,
Thank you so much for choosing to spend an evening with our family at Germaine's Luau on your recent vacation. So happy that you enjoyed our show and our "local style" food, especially our "imu" cooked Kalua pua'a, or the pig, cooked in our underground oven. We are one of the few luaus that actually cook the pig in the old Hawaiian style of cooking. We appreciate you taking time to send your feedback. Hope you and visit us again in the future! Mahalo, Germaine's Luau Ohana.

Aloha Becky, Thank you for your feedback, and sorry you felt there wasn't enough interaction with the crowd. With all the Covid guidelines in place, there are several interactive segments in the Luau format that we can't do right now due to social distancing. Those are the segments when we invite guests on stage to learn the Hula, and also the Tahitian segment but we couldn't do that when you attended. We are looking forward to getting back to our normal format, so I hope you can return one day to experience our luau once things get back to "normal"...We appreciate you choosing Germaine's Luau as a fun activity to do while you were on vacation here. Mahalo, Germaine's Luau Ohana

Aloha Family of Five, Thank you for your feedback. I apologize that your family had to wait so long for your dinner. It has a lot to do with the strict guidelines in place from our State Government that we have to follow, from the Check process, to how we serve the food, and it all takes time. I hope you were able to enjoy the scenery by the ocean, perhaps the beautiful sunset! I'm happy that you enjoyed the food as a luau should also be relaxing and entertaining...away from the hustle and bustle of the resort area. Thank you for choosing Germaine's Luau, and hope you will return to our island again, when we get back to normal. Mahalo, Germaine's Luau Ohana

Aloha Jul, l will let our staff know about the sound. Most people enjoy our food, however, when feeding over 300ppl, it's not easy to please everyone. We suggest coming earlier for parking,because it's limited. Assigned seating was for contact tracing. We do reserve tables for the Plumeria guests, or groups larger then 10, but now we are back to open seating for Original guests. Not sure what "games" you're speaking of, however, our Emcee asks for volunteers from the mountainside, the center, and the ocean side to come up, maybe they were all up front that night. We are in an industrial area, and we have been there on the beach since 1976, before that Industrial park was every built, and surrounded by sugar cane Fields,...the road wasn't even paved. We do have some of the most beautiful sunsets out there. Hope you were able to catch photos of that!! Mahalo, Germaine's Luau Ohana

Aloha and Mahalo for taking time to send such beautiful comment about your experience at our Family luau. We hope you will share your experience as well as some of your photos with your family and friends!! We would love for you to post some photos to our Facebook page...Germaine's Luau & Special Events, or #germainesluau, #experienceohana,
We hope you will come back to our island one day, and visit us again!! Mahalo, Germaine's Luau Ohana.

Aloha Paula,
Thank you so much for your feedback, and I'm so sorry that it took so long for you to get your food. It's been a little challenging for us with all the safety guidelines in place during this pandemic. Even the dinner process takes a little longer because our Servers have to pre-plate the items on each plate, and set them up for guests to "grab and go", and so it takes a little longer to serve everyone. We don't do any audience participation type activity while guests are going through the dinner line, but I believe what you heard was our "People of Polynesia" presentation, where our dancers come out and present each of the costumes that represent, Hawaii, Tahiti, Samoa, and New Zealand with a little dance for each native island. Now that some of the restrictions have been lifted, things are slowly getting back to normal, so I hope you will be able to come back and visit us again some time in the future.!! Mahalo, Germaine's Luau Ohana

ALOHA MissinHawaii, So happy that you were able to make a trip over to our beautiful island, and that you chose to spend an evening with our Ohana at Germaine's Luau!! We really appreciate you taking the time to write your comments about your experience! We also appreciate that you booked thru Veltra, as we love their staff as well, they do a great job there! If you have time, we hope you will post your comments online at Yelp or Trip Advisor, since we know you did attend our luau recently and maybe do #experienceohana, #germainesluau....We hope you will come back sometime in the future and visit us again! Sincerely, Germaine's Luau Ohana

Aloha Tito,
Thank you so much for your comments, and for bringing your wife to experience our luau. Our food is a variety of island favorites, with some Hawaiian style prepared dishes, however, we're sorry you felt it was standard. When you're preparing food for such large numbers, it may not be up to your standards. It sounds like you enjoyed the evening overall, and for that I'm happy. Our entertainers work hard at their talent, so I'm so happy that you felt it was excellent! We hope you will share your photos and comments with your friends and family, and maybe even post some on our Facebook page at Germaine's Luau & Special Events! #experienceohana, #germainesluau....Mahalo, Germaine's Luau Ohana

Aloha xparis08, So sorry that you felt the evening was boring, but we did have to take out a lot of our various interactive and audience participation type moments from our Luau format due to Covid mandates, and guidelines which has changed how and what we are allowed to do. Hopefully, you will return to our island one day to see our luau as we "normally" do it. Regarding our food, as you mentioned "not to your tasting",... most people really love our food, but when you're making food for 400+ guests,...some are not going to enjoy it, We hope that you will return to our island one day, and give us another chance to show you a much more enjoyable experience. Mahalo, Germaine's Luau Ohana

Aloha Cece, Thank you for taking the time to write about your experience at our family luau. I'm happy you took the chance and tried our "Kalua" or roasted pig, that was cooked traditional way in our underground oven, called an "Imu". It does have a different taste when it's cooked that way. Our salad is made real "local" style, usually macaroni & potato together, and similar to L&L but glad you enjoyed everything else overall. We have added a few more male dancers, as several of our male dancers are also in the Military reserves so not always available. We hope you will return one day and visit us again!! Loved your photos, and hope you will post them to our Facebook page at Germaine's Luau & Special Events or post your comments on Yelp or Trip Advisor....#experienceohana, #germainesluau Mahalo, Germaine's Luau Ohana

Aloha Chaviz Family, Thank you so much for taking time to post your review of your evening with our family at Germaine's Luau. We have 3 generations of family members working there and hope you felt a part of our family that night !! We hope you will share your pictures and comments with us on our Facebook page...Germaine's Luau & Special Events. We hope you will be able to visit us again sometime in the future when we are back to normal. You will notice some additional fun moments that we weren't allowed to do at this time due to the guidelines in place for us to follow. We appreciate you choosing Germaine's Luau as a fun activity while on your family vacation here on our beautiful island!! Mahalo, Germaine's Luau Ohana...

Aloha and Thank you so much for sending your feedback. So happy that you had a fun evening with our family at Germaine's Luau. Yes, it is sometimes challenging to feed so many people, but happy that you were able to enjoy our buffet in a timely manner. Mahalo, Germaine's Luau Ohana

Sincerest "Mahalo" for taking a moment out of your busy vacation time to write this review, and for choosing our luau! We know you could have chosen anywhere else to spend your time, and hope you'll share your experience and photos with your family and friends back home. We appreciate you compliments, and so very happy to hear that you all had an enjoyable evening with our family at Germaine's Luau.
Warmest Aloha,
Germaine's Luau Ohana

Aloha Grisel, So happy that you enjoyed our Hawaiian/American buffet, local style. I'm not sure how many were in your party, but once the covid guidelines were altered, it allowed us to seat at least 10 ppl at a table with a little distance between parties. So sorry the picnic style benches weren't so comfortable, but it's difficult to have cushioned tables out there on the beach exposed to the heat and sunshine all day, especially since we don't have a covering overhead. The picnic tables were chosen so that people might have that kind of backyard style BBQ with family feeling in mind when they think of a luau on the beach, and because regular tables just weren't stable in the sand. I hope this won't deter you from coming back to visit us again sometime in the future. Mahalo for your feedback, Germaine's Luau Ohana

Aloha Jose, Thank you so much for your feedback, and happy to hear that that the celebration of your father's birthday was enjoyable for everyone. Please post your comments and fun photos on our Instagram or Facebook page....Germaine's Luau & Special Events, or #germainesluau. We would defintely appreciate that! Hope you will come back and visit us again one day, and tell your friends of your experience too!! Mahalo, Germain's Luau Ohana

Aloha Natalia, I'm sorry you were disappointed, however you purchased our basic package which does not come with Table Service, or "waiter served". The Vip package comes with the Table Service for beverages and dinner. We normally offer open seating in the Original package, but due to the covid guidelines when you attended our luau, we couldn't. We had to assign tables for Tracking purposes, to know where all our guests were seated. It's a difficult task to sit people at safe distance to each other, with limited seating capacity. If you were able to book a little earlier, your seats may have been better. Even our Vip tables,..if you booked early for a certain date, the odds of you being seated in the front row would be greater. We hope you'll give us another chance on your next visit to our beautiful island, after we pass through this unusual time in our lives.
Sincerely, Germaine's Luau Ohana

Aloha Ms. Crawford,
First of all, we want to thank you for choosing to share one of you valuable vacation nights with our family at Germaine's Luau! I know you could gone any where else that night, but you decided to come to our luau. We are so happy to hear that you enjoyed your experience with us. We hope that you were able to take some pictures or at least share your memories with your friends and family at home. We look forward to your return visit to our luau again one day!!

Sincerely,
Paulette Watson
Executive Director of Sales
Germaine's Luau, Inc.

Aloha Brent,
Thank you for your comments about our luau, We certainly appreciate you taking time out of your valuable vacation to spend a night with our family! Yes, we have at least 3 generations of family members that work for the luau from our office staff, performers, and to our maintenance crew. We hope you will share you memories with your friends and family at home where you come from! Again, thank you for coming to our luau....we know you could have chosen to do anything else, but you came to visit us!

Sincerely,
Paulette W
Executive Director of Sales/PR
Germaine's Luau, Inc.

Aloha Ms Ems,
Thank you so much for your comments about your evening with us. As a local resident we really appreciate you coming with your friends to enjoy a night out. Most locals are pleasantly surprised how relaxed & comfortable they feel. So sorry you weren't aware of the special with the Drink Glasses, but the Escorts on the Buses mention it to the guests on the way to the luau. The Gate person doesn't always have time with so many people checking in at the gate. It's a great deal with the glasses, no matter which package you choose. So happy you enjoyed the food, and our entertainment. You chose the most popular package, the Hibiscus Luau Package, and I'm so glad you were happy with your choice. I hope you will tell your family and friends about your experience, and bring more friends out to our luau again sometime in the future, we really love to have our Kama'ainas out there!!

Sincerely,
Paulette
Executive Director of Sales/PR
Germaine's Luau, Inc.