Sunshine Myles's activity reviews | Book tours, activities & fun things to do on HawaiiActivities.com

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Reviews by Sunshine Myles
Last review on 2016/09/24
# of Reviews: 1

Disappointed

Posted on: 2016/09/24

My friend and I were unable to attend as we both ended up with pneumonia the day before. We called Veltra to attempt to obtain our money back but unfortunately the company was unwilling to accommodate our request. As much as I understand company policy, I believe accommodations should be made in the name of customer service when it comes to something unavoidable like illness. Trust me, my friend and I were on vacation, we would have preferred the luau versus pneumonia for the remainder of our trip.

Reply from activity provider

Warm Aloha Sunshine,

We regret to hear that you were not able to participate due to illness. Unfortunately, we do not have any records that you had called but we are able to offer you a partial refund for the two who were not able to go. A separate email has been sent to you in regards to this.

We hope that you can one day return and visit the Polynesian Culture Center.

Mahalo Nui Loa,

VELTRA Customer Support

Rating: star
Attended as:Friends
Activity Date: 2016/09/20
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