Reviewed by: Bonnie
We had an excellent experience! Will definitely recommend to others
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2015/08/04 |
| Activity Date: | 2015/07/31 |
Reviewed by: うりぼう
I checked the travel time and aerial photos of the ranch on Google Maps to familiarize myself with the geography, then entered the address into the GPS of the rental car and headed there. I arrived in about an hour and a half without getting lost. I drove along the coastal road, and after entering an unpaved road marked by signs, I came to a parking area that also serves as a square on the left. On the right side of the square, there are restrooms, a handwashing area, playground equipment, and about 20 goats.
In front of the square, there is a small hut where I parked my car on the right side and handed my voucher to the person inside the hut to check in. To the left of the hut, there were about 10 horses tied up, along with free-roaming donkeys, dogs, and a rooster wandering around, which came close enough to pet while waiting for the start. I agreed to and signed the English waiver (which states that horseback riding carries risks such as falling, and the ranch is not responsible for them) and chose a helmet. The helmet has a dial at the back for size adjustment.
A man from the ranch approached me and mentioned that they take paid photos during the ride, so I signed up. It was about $40 for a set of two. I made the payment by credit card on the spot, provided my email address, and received a receipt that included a note saying, "Your photos are in the Scene C folder from 7/28. Please enter the password ◯◯ to open and download them," along with the address of the Gunstock Ranch website, where dozens of photos were uploaded later.
We were on a 90-minute course, and both my group and the other participants were families with children aged 7 to 9, totaling 8 people. Two female staff members guided us in a line at a leisurely pace. At a hill where we could see the ocean, we were able to hand over our cameras to have photos taken. After that, we returned down a small hill.
Although no Japanese was spoken, we were able to communicate with basic middle school English. The instructions for riding, turning, moving forward, and stopping were simple. The horses were calm and followed commands well, but occasionally they would stop completely, and when I was struggling, they would relieve themselves.
Also, I highly recommend wrapping a scarf around your neck, as it can get sunburned during the long ride. I couldn't help my child when they were scratching their neck from the sunburn.
After the ride, each child received a sugar cube at the hut to feed the horses, and the horses licked their palms. (There is soap and napkins available at the handwashing area.) It seemed that 90 minutes was long for the children, but it was a great experience since riding alone is not something they can do in Japan. They provided smaller horses for the kids, and there was no sense of danger.
At the end, I received a discount card for the next visit. It was a wonderful experience to leisurely stroll around the spacious ranch on horseback.
グーグルマップで所要時間と牧場の航空写真を確認して地理を頭に入れておき、レンタカーでナビに住所を入力して向かいました。1時間半位で迷うことなくたどり着けました。海岸沿いの道を進み、看板を目印に未舗装の道に入ってしばらく進むと左手に駐車場を兼ねた広場に出ます。広場の右手にはトイレ、手洗い場、遊具があり、20匹ほどのやぎ?も飼われています。
広場正面に小さな小屋がありその右手に車を止め、小屋にいる方にバウチャーを渡してチェックインしました。
小屋の左手には馬が10頭くらい繋がれていて、他に放し飼いのロバ、犬、おんどりがウロウロ、近くに来るので撫でたりして開始を待つ間に、英語表記の免責説明書(乗馬には落馬等危険が伴うこと、牧場がそれに責任を負わないこと等)に同意してサインし、ヘルメットを選びました。ヘルメットは後頭部にダイヤルがありサイズ調整できます。
牧場の男性が「有料で乗馬中の写真を撮っている」と話しかけてきたので申し込みます。二人セットで40ドル位でした。その場でクレジット決裁、メールアドレスを伝えると領収書が届き、その中に「あなたの写真は7/28のシーンCフォルダにあります。パスワード◯◯を入力して開きダウンロードしてください」と、ガンストックランチのホームページアドレスが記載されており、後日写真が数十枚アップされていました。
私達は90分コースでしたが、他の参加者も私達も7〜9才の子供がいるファミリーで総勢8名、二人の女性スタッフが前後について一列になってカポカポのんびり進みました。途中海が見える丘では自分達のカメラを渡して写真を撮ってもらえます。その後小高い丘を下って帰りました。
日本語は全く通じませんが、中学英語程度で意志疎通はできました。乗馬方法、曲がる、進む、止まる、の指示も簡単でした。馬はおとなしくよく指示に従いますが時々全く動かずゴズ困っていたら大量のおしっこをしたりうんちをしたり。
あと、長時間首筋が日に焼けるので首筋にスカーフを巻いておくことをぜひオススメします。子供が日に焼けて首を掻いていてもそばに行って助けてやれなかったので。
乗馬が終わると子供は小屋で一人ひとつ角砂糖をもらい、馬に食べさせて手のひらをペロンと舐められていました。(手洗い場に石鹸もナフキンもあります。)
子供に90分は長かったようですが、引馬でなく一人で乗る体験は日本ではできないのでよかったです。子供には小さめの馬を用意してくれたし、危険を感じることはありませんでした。
次回割引のカードを最後にもらいました。
広々とした牧場内をのんびり馬で散歩、素敵な体験でした。
| Rating: | |
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| Packages: | 体験コース(1.5時間) |
| Attended as: | Families |
| Posted on: | 2015/08/03 |
| Activity Date: | 2015/07/28 |
Reviewed by: KAWAMAX
We participated as a family of five, with two children and an infant. My wife and the infant did not go into the cage but observed from the boat plan. You can see the sharks well even from the boat. When the captain threw a mysterious can with a rope into the sea at the shark point, the sharks were attracted to it and gathered around. We were also allowed to throw in the can, so my wife and the kids got to do it several times.
As I mentioned in another review, the cage plan can be quite shaky, so I think it's better for those who get seasick to choose the boat plan and observe from the deck.
夫婦+子供2人+乳児1人の5人家族で参加して、妻と乳児はケージに入らずにボートプランで船の上から見学しました。
船上からでもサメはよく見えます。船長さんがサメポイントでヒモのついた謎の缶(?)を海に投げ入れると、サメたちが缶におびき寄せられてワラワラと寄ってきます。この缶を投げ入れるのもやらせてもらえるので、妻も子供も何度もやらせてもらってました。
もう一個のレビューで書きましたが、ケージプランは揺れがかなりしんどいので、酔いやすい人はボートプランで船上から見学するのがいいと思います
| Rating: | |
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| Packages: | 船の上から鑑賞!ボートプラン<現地集合> |
| Attended as: | Families with Young Children |
| Posted on: | 2015/08/03 |
| Activity Date: | 2015/07/21 |
Reviewed by: Mahalo
The North Shore Shark Adventures was a very neat and wonderful experience. The boat ride out to the shark cage took about 15-20min. The crew members really stressed about safety first and were thorough about directions. They even had a sense of humor, which makes everything better. When we reached the shark cage the crew members separated all the costumers in to two different groups and we were escorted into the shark cage that was floating in the ocean. Being in the shark cage was kind of rough. The waves would rock/bob the cage from side to side and up and down. You really had to hang on to the cage bars to obtain stability. I personally wrapped my legs and arms around the shark cage ladder, which I found to be helpful. As soon as I stuck my head under water what I saw was absolutely amazing. 15-20 sharks swimming and circling the cage, each shark was at least 6-8 feet long. It was so peaceful and serene to see these sharks in their natural habitat swimming freely. Just a quick suggestion that if you plan on swimming with the sharks you may want to schedule this event early on in your trip because cancellations may occur due to the oceans unpredictability. For safety reasons they may cancel your shark adventures but they will call you in advanced to let you know. I suggested that if you are driving to the North Shore you call them to ask about cancellations before you make the trip up north.
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2015/08/03 |
| Activity Date: | 2015/07/09 |
Reviewed by: KAWAMAX
I participated with my 9-year-old son and 7-year-old daughter, while my wife and baby watched from the boat. All the other participants were Americans except for our group.
After about 15 to 20 minutes of being rocked by the boat, we arrived at the shark cage. I think we had come quite far out to sea.
Finally, we entered the cage to meet the sharks, but the waves were so strong that it was difficult to observe calmly.
My son and daughter were overwhelmed by the waves and quickly retired back to the boat, leaving me to see the sharks alone.
I was able to see the sharks up close, but due to the waves, I bumped my head against the cage and collided with others, which was quite tough.
On the way back, both I and the other participants didn't seem very energetic, including myself.
It might be better if the cage were a bit larger or if there were fewer participants at a time, but I think those who are prone to seasickness should carefully consider participating.
9歳の息子と7歳の娘、37歳の自分の3人で参加。妻と赤ん坊は船の上から見学しました。
参加者は自分たちグループ以外は全員アメリカ人でした。
船に揺られること15〜20分でサメケージに到着。けっこう沖の方まで来てたと思います。
いよいよケージに入ってサメとご対面しますが、サメよりも波がすごくて、落ち着いて観察するのがむずかしかったです。
息子と娘は波にやられて早々にリタイアして船に戻り、自分ひとりでサメを見ました。
いちおうサメは間近で見られましたが、波のせいでケージに頭をぶつけたり、他の人ともぶつかったり、かなりしんどかったです。
帰りの船では自分も含め、他の参加者もあまり元気がなかったですw
もう少しケージを広くするか、一回の参加者を少なくするかすれば多少マシになるかもしれませんが、酔いやすい人は参加は慎重に検討したほうがいいと思います。
| Rating: | |
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| Packages: | 檻の中から間近で見学!ケージプラン<現地集合> |
| Attended as: | Families with Young Children |
| Posted on: | 2015/08/02 |
| Activity Date: | 2015/07/21 |
Reviewed by: あやや
I chose the free time plan because I wanted to relax in the town of Haleiwa. During the waiting time, I had the opportunity to talk with the driver and shared our action plan (wanting to eat garlic shrimp and chicken from Fumi's, and enjoy some Matsumoto's Shave Ice, as well as relax at the beach). The driver kindly offered to guide us. Since there were only two small groups exploring Haleiwa, we might have been lucky, but we stopped at the shrimp and chicken place to shop, and then he took us to the beach. With small children in tow, we were quite relieved not to have to move around on our own.
At the beach, we encountered a downpour and enjoyed shrimp and chicken in the rain, which was delicious. Within the limited time, we were able to efficiently achieve our goals, and I felt that participating in this tour was worthwhile. I thoroughly enjoyed Haleiwa.
I have one request for Veltra: while it states that the tour fee includes a tip, it would be helpful if you could specify how much the tip amount is. Since the driver was very kind, I was unsure how much to give as a tip, and knowing the included tip amount would make it easier to decide how much to give on the spot. I'm not very familiar with tipping customs.
ハレイワの街でゆっくりしたかったので、フリータイムプランを選びました。
待ち時間にドライバーさんと話す機会があったので、自分達の行動プラン(フリフリチキンとガーリックシュリンプ、マツモトシェイブアイスを食べたいこと、ビーチでゆっくり過ごしたいこと)を伝えると、案内してくださるとのこと。(ハレイワの街を散策するグループは2組で少人数だったので、運がよかったのかもしれませんが、)シュリンプ・チキンのお店で車を止めて頂き買い物し、その後、ビーチまで連れて行ってくださいました。小さな子供連れでしたので、自分達の足での移動が不安だったので、大変助かりました。
ビーチではスコールに遭遇し、雨の中、シュリンプやチキンを頂きましたが美味しかったです。
限られた時間の中で、効率的に目的を果たすことができて、このツアーに参加して得をした気持ちになりました。ハレイワを満喫できました。
Veltraさんに1点お願いがありまして、ツアー代金にチップを含むとありますが、チップ代がいくらなのかを明記して頂けると、わかりやすく助かります。ドライバーさんに親切にして頂いたので、チップをいくら渡すべきか悩み、ツアー代に含まれるチップ代がいくらかがわかると、その場で渡すチップの額を考えやすいと思いました。チップの習慣に不慣れですので。
| Rating: | |
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| Packages: | ハレイワたっぷり観光プラン(2023年3月まで) |
| Attended as: | Families with Young Children |
| Posted on: | 2015/08/02 |
| Activity Date: | 2015/07/12 |
Reviewed by: うみぶた
Last year, I went horseback riding in the canyon with my grandchild, and we did it twice during our stay this year as well. You might wonder why we went twice in two days, but that's how enjoyable it is. If you have the time, leisure, and budget, it's definitely worth trying. I've experienced other horseback riding activities, but so far, this is my favorite.
The owner, Mr. ○○, is friendly and provides thorough instructions on how to ride and control the horse. The course includes ups and downs and runs through wooded areas without a lead rope, and before you know it, the horseback riding time is over while enjoying views of Haleiwa Bay below.
If I can go to Hawaii again next year, I will likely go horseback riding again. I want to share more of my experiences, but seeing is believing, and everyone has different senses and ways to enjoy things, so I can't say much more. However, I definitely encourage you to try it!
昨年に続き今年も孫と一緒に渓谷乗馬を行いました。それも、滞在中2回も。
何で2回、二日間もと思われるかもしれませんが、それが楽しいんです、時間と暇と予算があれば、やってみる価値がありますね、他の乗馬体験もしましたが、今のところ、ここが一番気に入っています。
オーナーの○○さんも、気さくで乗馬のやり方、馬の操縦方法を丁寧にレクチャーしてくれます。
コースもアップダウンや木立の中を引き綱無しで走行し、途中ハレイワの湾を眼下に見てあっという間の乗馬時間でした。
おそらく、来年ハワイに行ければ、また乗馬をするでしょう。
もっと体験したことを書きたいのですが、百聞は一見にしかず、人それぞれに感覚、楽しみ方が違うので、何ともいえませんが、是非体験してみてください。
| Rating: | |
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| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2015/07/31 |
| Activity Date: | 2015/07/27 |
Reviewed by: Family Trips
Overall it was a family friendly, enjoyable and relaxing experience. We all had a wonderful time.
| Rating: | |
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| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Families with Young Children |
| Posted on: | 2015/07/30 |
| Activity Date: | 2014/08/26 |
Reviewed by: まりも
I wanted to go horseback riding, so I looked for a plan that included transportation. Since I had been to Kualoa before, I decided to join this tour where we could visit various sightseeing spots and also go horseback riding.
Honestly, as an experienced rider, I found the horseback riding a bit lacking, and my husband, who has almost no experience, felt that he was just being carried by the horse and didn't find it enjoyable. (I don't expect a beginner to be able to control a horse.) However, the scenery was very beautiful.
One downside was that although it was supposed to include tips, there was a sign in the waiting room for horseback riding in Japanese stating that tips were not included in the tour. There were also two Americans participating separately who paid tips, and we ended up paying separately from the tour fee as well.
Additionally, for lunch, the guide ordered garlic shrimp for us to take out, but we had already paid in advance, so we couldn't use our coupon, and we didn't receive any change. The guide wasn't a bad person, but... it was disappointing.
とりあえず乗馬がしたい。という目的で送迎付のプランで探したところ、クアロアには前回行ったので、いろいろ観光地を回れて乗馬もできるこちらのツアーに参加させていただきました。
正直、乗馬は経験者の私には物足りなく、経験がゼロに等しい主人も馬が乗せてくれてる感が強く、おもしろさはなかったとのことでした。(素人が馬を制御できるとは思いませんが)。ただ、景色はとてもよかったです。ただ、チップ込のはずが、乗馬に待合室には日本語でツアーにはチップが含まれていません~という張り紙がしてあり、私たちのほかに別口でアメリカ人の二人組が参加していてチップを払っていて、私たちもツアー料金と別で払いました。
また、昼食にガーリックシュリンプをテイクアウトでガイドさんが注文しておいてくれたのですが、支払いも先に済ませてしまっていて、クーポン券が使用できなかった上、お釣りももらえませんでした。
ガイドさんは悪い人ではなかったのですが・・・。残念です。
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2015/07/29 |
Reviewed by: Mindy McKnight
Super Ambassador was the way to go! Loved everything about it, even the little rain shower
| Rating: | |
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| Attended as: | Couples |
| Posted on: | 2015/07/23 |
Reviewed by: misato
This activity was very helpful for my first trip to North Shore (^O^). The guide during the transportation was also enjoyable, and when we found the sea turtles at the end, it became a fun memory thanks to the guide's assistance (^∇^).
初めてノースショアに行くため、このアクティビティーがとても助かりました(^O^)移動中も
添乗員さんのガイドも楽しかったですし、
最後のウミガメを見つける際も、添乗員さんに教えていただいて楽しい思い出になりました(^∇^)
| Rating: | |
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| Packages: | ハレイワたっぷり観光プラン(2023年3月まで) |
| Attended as: | Friends |
| Posted on: | 2015/07/18 |
| Activity Date: | 2015/07/16 |
Reviewed by: Chris
Crew was friendly and knowledgeable and the sharks were big and abundant!
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Friends |
| Posted on: | 2015/07/17 |
| Activity Date: | 2015/07/13 |
Reviewed by: ホヌホヌ
We booked a North Shore free plan for just the two of us. While waiting at the meeting point near the Hilton Hawaiian Village where we were staying, a high-energy guy showed up in the morning. He immediately started cracking jokes typical of Japanese uncles, and since we had just participated in a tour where no Japanese was spoken until the day before, we were relieved to find that we could communicate easily in Japanese.
After picking up guests from other hotels, we set off for the North Shore with a total of about ten people! Throughout the ride, he kept up a machine-gun style of talking (laughs). He shared various things, from the latest trends in Waikiki to the sad history of Hawaii. Apparently, he had been an announcer until recently, so talking was his job. That made sense (laughs).
When he asked if we wanted to take a picture of that famous tree, which costs $3, we took a vote in the car and unanimously decided to pass, saying we weren't interested enough to pay $3. It was very nice that he not only followed the usual route but also listened to our preferences.
Upon arriving at the Dole Plantation, we lined up a bit to buy the classic soft serve. The pineapple flavor was rich and delicious! He also informed us that while there are several shrimp trucks, the ones here are not good, so we ended up going to the famous Macky's. It was incredibly tasty! Sparrows and colorful birds were friendly, and everyone was feeding them rice grains, creating a warm atmosphere.
Since there were also groups for the maze plan and horseback riding, we split off from them. We were on the free plan, so we were dropped off in the town of North Shore where Japanese wasn't spoken (laughs). Feeling a bit anxious, we enjoyed shopping at retro surf shops and other places. The rural side of Hawaii is lovely, quite different from the urban Waikiki.
We had to give up on Matsumoto Shave Ice due to the long line and lack of time. When I asked a kind lady how to get to a recommended beach in my broken English, she advised me, "The nearby beach is next to the harbor, so it's dirty. The beautiful Sunset Beach is a tough distance to walk to."
I regretted not having driven there, but it couldn't be helped. We waited for our cheerful driver and headed to the next destination, a beach where we could see sea turtles. We encountered two sea turtles. Our driver had warned us to stay quiet and not to get too close to avoid stressing them out, so we quietly took pictures with zoom. However, a Chinese tourist stood right in front of a turtle's face, and despite the sand getting on the turtle due to the unstable sand on the beach, they were loudly taking pictures, which was quite upsetting.
It seems that Chinese tourists are the same everywhere, and I find them difficult to deal with. Hawaii is focused on protecting endangered animals like sea turtles, and apparently, there’s a fine for getting closer than two meters. If they feel stressed, they won’t come back to bask on the beach, so those going in the future should be careful not to get too close.
After a fulfilling North Shore tour, the machine-gun talk continued on the way back to Waikiki, and I fell into a deep sleep with that as my lullaby. At first, I thought the free plan was a bit pricey at over $50, but considering the distance we would have had to travel by bus or car, I’m glad we chose the tour. The driver’s stories were sometimes tough to listen to, especially when he was bragging about his daughter, but otherwise, I learned a lot of interesting things and about Hawaii's history. Most importantly, he was friendly and approachable, which was great.
If I ever go to Hawaii again, I would love to visit the North Shore once more. It was a wonderful, nostalgic town that really made me feel good.
夫婦ふたりでノースショアフリープランを予約しました。
宿泊しているヒルトンハワイアンビレッジ近くの集合場所で待っていると、朝からハイテンションなおじさんが登場。思いっきり日本のおじさん的なギャグを連発され、前日まで日本語が通じないツアーに参加していた私達はクラッとすると共に日本語が余裕で通じることに安堵。
他のホテルでもピックアップして、総勢10名程でノースショアへ向け出発!その間ずーっとマシンガントーク(笑)
最近のワイキキでの流行りからハワイの悲しい歴史まで様々なことを教えてくれる。最近までアナウンサーをしていて喋るのが仕事だったらしい。なるほど(笑)
この木なんの木は、撮るのに3$かかるけどどうする?と聞かれ車内で多数決の結果、全会一致で『3$払うほどは興味ないのでパス』となりスルー。こういうふうに、マニュアル通りのルートにただ連れて行ってくれるだけではなく希望をきいてくれるのは非常にありがたかった。
ドールプランテーションに到着し、定番のソフトクリームを少し並んで購入。パイナップルの味が濃くて美味しい!
『シュリンプ屋のバンもいくつかあるけど、ここは不味いよ』とか教えてくれて結局有名なマッキーズへ。
最高に美味しかった!スズメやカラフルな鳥たちも人馴れしていて、みんな米粒を与えたり仲良くしていて和む。
迷路プランや乗馬プランのグループも一緒だったので、途中から別行動。私達はフリープランだったので日本語の通じないノースショアの街に放りだされ(笑)、不安になりつつもレトロな街のサーフショップ等で買い物を楽しむ。
都会なワイキキとはまた違う田舎なハワイもまた素敵だ。
マツモトシェイブアイスは噂通り行列のため時間がなく諦める。
つたない英語でおすすめのビーチへの行き方を尋ねると、『近くのビーチは港と隣接しているから汚い、綺麗なサンセットビーチは歩いて行くのはキツい距離だ』
と親切な婦人にアドバイスされる。
車でくれば良かったか…と後悔したが、仕方ない。陽気なドライバーさんを待ち、皆で次の目的地、ウミガメに会えるというビーチへ向かう。
2匹のウミガメに会えた。
私達はドライバーさんに『ウミガメがいても、ストレスになるので騒いだり近寄ったりしないこと』と注意を受けていたので静かにズームで写真を撮るなか、中国人ツアー客がウミガメの顔面の前ギリギリに立ち、砂浜でバランスが悪いためウミガメの顔に砂がかかっていても気にせずギャーギャーと写真撮影をしていて気分を害す。
やはり中国人観光客はどこにいても同じで苦手だ。
ハワイではウミガメなどの絶滅危惧動物の保護に力を入れていて、2メートル以上近づくと罰金らしい。
ストレスかかるともうその浜には甲羅干ししに寄らなくなってしまうそうなので、これから行く方は近寄り過ぎないよう注意したほうがよさそう。
充実したノースショア観光を終えワイキキへ戻る車中でも、マシンガントークはとどまるところを知らず、それを子守歌代わりに深い眠りへ。
最初はフリープランで50$以上は高いかなぁと思っていたが、やはり行き帰りの距離を自力でバスや車で行くことを考えるとツアーにして良かったと思う。ドライバーさんのトークも、娘の自慢話が続いたときは興味がなく辛かったが、それ以外ではへぇ~知らなかった!と思うことやハワイの歴史も知れたし、何より気さくな方で親しみやすくて良かった。
またハワイにいくことがあれば、ノースショアにはもう一度いきたいなぁ。
ノスタルジックな気分に浸れる、素敵な素敵な街でした。
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆/フリータイムプラン |
| Attended as: | Couples |
| Posted on: | 2015/07/14 |
| Activity Date: | 2015/06/15 |
Reviewed by: AndiV
This hike was single-handedly only of the best moments of my entire trip/the best hike I have ever been on! The tour guide was knowledgeable and fun, which made the trip very exciting!
| Rating: | |
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| Packages: | The Big Adventure (3.5-Mile Hike) |
| Attended as: | Couples |
| Posted on: | 2015/07/14 |
| Activity Date: | 2015/07/04 |
Reviewed by: B. Hamilton
Our guide, Clifton, was great. He was knowledgable and very friendly. He was quick with a joke or light comment to keep the hot, sunny day light and fun.
The cultural center was well kept and full of beautiful and informative displays.
We enjoyed the entertainment and the food at the luau and "Ha" was beautiful. The dancing was amazing.
| Rating: | |
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| Packages: | Super Ambassador Luau Dinner Package & All Day Admission (Private Guided) |
| Attended as: | Families |
| Posted on: | 2015/07/13 |
| Activity Date: | 2015/07/10 |
Reviewed by: かずこ
I signed up for the canyon horseback riding plan, but as we got closer to the North Shore, the weather looked suspicious... Due to bad weather, the canyon horseback riding was canceled. However, thanks to the driver's response, I was able to participate in a beach horseback riding tour. (Since the canyon horseback riding was more expensive, I received a refund for the difference later.) The tour itself was conducted with a small group, and since the participants on the day could express their preferences (like wanting to eat shrimp and needing to return to Waikiki by 4:00 PM), it was great.
渓谷乗馬プラン で申し込みましたが、ノースショアが近づくにつれて怪しい雲行き。。。
天候不良のため渓谷乗馬は中止になってしまいました。しかしドライバーさんの対応によって浜辺の乗馬ツアーをさせていただきました。(渓谷乗馬のほうがツアー代が高かったため、余剰分は後日返金していただきました。)
ツアー自体も少人数での催行で、当日のツアー参加者の希望で決める形であったため色々と希望をきいていただき(シュリンプが食べたい。16:00までにワイキキに帰りたいなど)、良かったです。
| Rating: | |
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| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Couples |
| Posted on: | 2015/07/05 |
| Activity Date: | 2015/01/24 |
Reviewed by: Jan D
Positives first...the Show is Amazing! I personally enjoy the show more than any Luau I have attended on Oahu. As a former resident and frequent visitor to HI....this has always been one of my favorite activities to visit and bring friends and family......sorry to say that the late entry does not allow you to do anything but attend the Luau and Show...there is NO time to do or visit the other activites....very disappointing.....not sure the Late Entry should be an option at all...unless....you just want to got to the Luau and Show, and it should be advertised that way.
| Rating: | |
|---|---|
| Packages: | Alii Luau (Late Entry - Dinner & Show Only) |
| Attended as: | Families |
| Posted on: | 2015/07/04 |
| Activity Date: | 2015/06/12 |
Reviewed by: bbchoko
The Haleiwa tour was the one I was looking forward to the most this time. However, despite the hotel lobby pickup time being at 8:15, I had to wait until after 8:30, which made me quite anxious at the start. It was very unsettling to wait for those 15 minutes without any communication. After that, everything went smoothly. They shared a lot of information about flower names and stories related to Hawaii. We had a 15-minute stop at Moanalua Gardens, where it seems you now have to pay a $3 entrance fee.
After that, we went to the Dole Plantation. They took photos for us, and we shared one soft serve ice cream between the two of us. The 40-minute stop was just the right amount of time. Then we headed to Haleiwa Town, where they first gave us a thorough explanation of the area, which helped us understand where everything was located. However, I thought it could have been a bit more concise, as it seemed aimed at first-time visitors.
During the free time, I wanted to go to Macky's, which was a bit farther away, but it turned out that other customers wanted to go there too, so they kindly drove us, which was a great help. After that, at the beach where we could see sea turtles, we were able to spot three swimming turtles, which was very meaningful. Overall, it was a satisfying tour.
ハレイワツアーは今回一番楽しみにしていたツアーでした。
が、ホテルロビーのピックアップ時間が8:15だったにもかかわらず
8:30過ぎまで待たされ、幸先はすごく不安でした。
特に連絡もなく、この15分はとても心細かったです。
そのあとは順調でした。花の名前やハワイに関するお話をたくさんしてくださいました。モアナルアガーデンでは15分の立ち寄りでした。
最近は入園料として3ドル支払うようです。
その後、ドールプランテーションへ行きました。写真も撮って下さりソフトクリームは2人で1つ食べました。40分の立ち寄りはちょうどいい時間でした。
その後ハレイワタウンへ行きましたが、まずまんべんなく街を説明していただき、
どこに何があるのかがよくわかりました。がもう少し手短でもいいかなとおもいました。初めての方向けかなと。
フリータイムでは少し離れたマッキーズに行きたかったのですがちょうど他のお客様も行きたいとの話で車で連れて行っていただき、大変助かりました。
その後ウミガメが見れるビーチでは泳いでいるウミガメを3匹見ることができ、とても有意義でした。
全体的に満足したツアーでした。
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆/フリータイムプラン |
| Attended as: | Couples |
| Posted on: | 2015/07/03 |
| Activity Date: | 2015/06/22 |
Reviewed by: Sean and Ginger
Our honeymoon was made complete with this adventure! If you dont do anything else on this island aside from enjoying the beautiful beaches, go ziplining with Keana Farms. The staff is awesome, professional and SAFE! An unforgettable experience! Thank you Keana Farms staff!
| Rating: | |
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| Packages: | Zipline Adventure |
| Attended as: | Couples |
| Posted on: | 2015/06/29 |
| Activity Date: | 2015/06/25 |
Reviewed by: シェリコ
This was my second time in North Shore. My first visit was packed with activities, so this time I wanted to relax with shopping, eating, and enjoying the beach in Haleiwa, so I joined the free time plan.
It seems you can also get to Haleiwa by The Bus, but since it's a precious day, I chose to join the tour to prioritize time spent at the location over time spent on the bus.
First, we stopped by the Moanalua Gardens, known for its famous tree, and then we visited the Dole Plantation. Here, you have a choice.
1. For those who just want a quick visit and shopping, there's a 30-minute stay.
2. For those who want to enjoy the maze and ride the train, there's a 2-hour stay. They will inform you of the two meeting times, so you can return to the vehicle at your preferred time.
After that, we went to see the turtles (unfortunately, there were no turtles, but thanks to our guide's thoughtfulness, we were able to see them at another beach at the end of the tour!).
Upon arriving in Haleiwa, there are also two options:
1. A return to Turtle Bay after about 40 minutes of stay (for horseback riding or strolling), or
2. A longer stay of about 3.5 hours in Haleiwa.
I indulged in garlic shrimp and huli huli chicken, and after that, I bought an iced espresso at the Coffee Gallery and enjoyed banana pancakes at Waialua Bakery while heading to the beach.
The beach was not the bustling Waikiki or the big wave beaches typical of the North Shore; it was a place where locals relaxed, sunbathed, and canoed, creating a laid-back atmosphere.
This tour allowed us to choose between a short or long stay at each destination, which was very nice and relaxed. Above all, I felt I had a wonderful time thanks to our guide's kind and fun personality.
If I want to spend another laid-back time in North Shore, I would love to join again. (^。^)
Oh, one thing that was a bit disappointing was that the microphone in the vehicle wasn't very sensitive, making it hard to hear... maybe? (^^;
ノースショアーは今回2回目・・・初めてのノースはてんこ盛りのツアーだったので、今回はハレイワでショッピングと食べ歩きとビーチでのんびりしたかったので、フリータイムプランに参加しました。
ハレイワまではザ・バスでも行けるようですが、貴重な1日・・・車内より現地滞在時間を重視する為にもツアーに参加しました。
まずはこの木なんの木のモアルナガーデン立ち寄り、その後ドール・パイナップル園の立ち寄ります。ここで、選択できます。
①ササッと見学とショッピングのみの希望者の為に約30分の滞在・・・また、②迷路や汽車に乗るなどゆっくり楽しみたい人は約2時間の滞在・・・2つの集合時間を教えてくれるので好きな時間に車に戻れば良いのです。
その後は亀さん見学(残念なことに亀さんはいませんでしたが、ガイドさんの心遣いによりツアー最終にも別の海岸に行ってくれたので見れました♪)
ハレイワに到着し、ここでも選択は二つ・・・①40分程度の滞在で車に戻りタートルベイへ(乗馬や散策)または、②ハレイワで長時間の希望は3時間半程度滞在出来ます。
フリフリチキン・ガーリックシュリンプをほおばり、食後はコーヒーギャラリーでアイスエスプレッソを買いワイアルアベーカリーでバナナパンケーキを食べながら、ビーチへ向かいました。
ビーチは賑やかなワイキキでも無く、ノース特有の大きな波のビーチでも無く・・・地元の方がのんびり日光浴したりカヌーをしたりゆったりとした時間のながれるビーチでした。
今回のツアーは行き先々で滞在時間を【 ショート 】か【 ロング 】かに選択できる・・・ゆる~い感じがとっても良かったです。なによりガイドさんの優しく楽しい人柄にとても良い時間を貰った気がしました。
またノースショアーでゆる~い時間を過ごしたくなったら、参加したいと思います。(^。^)
あっ、ひとつだけ残念だったのは・・・車内マイクの感度が良くなく聴き取りにくかったこと・・・かな?(^^;
| Rating: | |
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| Packages: | ☆会員様限定モニターツアー☆/フリータイムプラン |
| Attended as: | Families |
| Posted on: | 2015/06/24 |
| Activity Date: | 2015/06/20 |
Reviewed by: Marcos A Bonilla
Besides the great time at the Ali'i Luau, and the HA show, the Polynesian Cultural Center has a lot to offer, we start our adventure at 12 noon and at dinner time we were 75% done, every island has a lot of to see and do, from the kids games, to all family fun it was great, best Luau and best cultural experience!!
| Rating: | |
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| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Families with Young Children |
| Posted on: | 2015/06/22 |
| Activity Date: | 2015/06/18 |
Reviewed by: Karel May 2015
The trip around the island was great I would highly recommend Veltra tours. The trip was made even better by our guide Bethany who was an endless wealth of knowledge, we did this trip2 years ago with another company and I can honestly say that we learnt 10 times more with your tour.
Aloha Karel,
We are so happy you had a great time. Our goal is conservation through education, So anytime we can share our enthusiasm and knowledge of our beautiful island we consider that a great success! We appreciate you taking the time to share your review here and hope we can take you on another adventure during your next visit to Oahu.
Mahalo,
Oahu Nature Tours Management
| Rating: | |
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| Packages: | Standard |
| Attended as: | Couples |
| Posted on: | 2015/06/21 |
| Activity Date: | 2015/05/28 |
Reviewed by: Nathan N
The was an awesome activity to do! My wife and I didn't want to go out and free swim with shark so this cage was perfect. We had a great crew that was nice, entertaining and took care of us. A very enjoyable time! A little tip is to go earlier in day because after about 9:30 or 10 the water starts to get rougher and rocks the boat more.
| Rating: | |
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| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/27 |
Reviewed by: Jim c
Great day out lots of shows lots of fun you need a guide as it's very big place food very good will go again if we go back
| Rating: | |
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| Packages: | Ambassador Prime Restaurant Dining & Premium Show Seating |
| Attended as: | Couples |
| Posted on: | 2015/06/20 |
| Activity Date: | 2015/05/28 |
Reviewed by: webstersway
We met Keola Nui at the North Shore Market Place, he introduced himself and let us know we would be the only ones on the hike that day. We could not have asked for a better guide. Nui was very knowledgeable about the land we were going to be hiking on, letting us know about the different farms along the road to the trail. He explained the history behind the current lay out of the farms. When we arrived at the trailhead, there was a light mist falling as Nui offered a prayer to the land in the native tongue to reassure it that we were there on peaceful terms. The trail itself was unbelievably beautiful. There were moments where we were complete enclosed in the jungle, then, it would open up to expose the sky and the mountain stream below. Again, Nui was very knowledgable about the flora and fauna, explaining the difference between the native and invasive plants. We encountered a few berries along the trail that we were able to sample, they tasted very much like raspberries. We hiked in for a couple of hours and ended up having lunch on some rocks in the middle of the stream, very cool!!! We then headed back, though there was much more to be seen, we were on a schedule and did not have the time to hike any further. When we had packed away our gear, Nui drove us the the Boy Scout Camp nearby to an absolutely incredible overlook...we did not want to leave!!! This is definitely a hike everyone should try, you'll learn so much about Oahu. Thank you Nui for a truly outstanding experience!!!
Thanks so much for your kind words! We're so happy you all enjoyed your hike!
| Rating: | |
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| Packages: | Huaka'i Nui [The Big Hiking Adventure] 50% Discount Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/06/19 |
| Activity Date: | 2015/06/04 |
Reviewed by: Maile
Cultural Center is Amazing as always. I love the people, they are so kind, courteous and always so helpful, really show the Aloha spirit. Show "HA" was Absolutely fantastic. Love the new production style show. Awesome time for my family to be here.
MAHALO!!
| Rating: | |
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| Attended as: | Families with Young Children |
| Posted on: | 2015/06/18 |
Reviewed by: Stoner
If your family is into the outdoors and adventure that is totally off the beat and path, book this tour. It is exclusive as the park is not accessible to the public. So you know, our family age ranges from 13 to 51. It was breathtaking- literally - not only from the views, but from the hiking. We hiked up the mountain trails crossing streams.
Our guides, Nui and Holly we very knowledgeable not only with the history but the plants and trees of the land.
The treat was to hike to a secluded pond and jump into the cool waters! Wow!
A bit of advice, wear comfortable shoes and water shoes are a must! Crossing the streams can be a bit challenging, as are some areas during the hike. Definitely grab a walking stick. It is about a 6 mile hike, 3 up and 3 back. All was about 6 hours.
Lunch is provided and we packed extra water. Nui and Holly were hands on assisting the entire hike. Awesome people! Mahalo!
Thanks so much Stoner family for joining Nui and I, it was great meeting you folks! I'm so glad you all had fun, we hope you enjoyed the rest of your trip!
Thanks again!
Holly :)
| Rating: | |
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| Packages: | Huaka'i Nui [The Big Hiking Adventure] 50% Discount Review Rebate Special |
| Attended as: | Families |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/06/11 |
Reviewed by: ゆ~りちゃん
It was a so-called experiential horseback riding where we only walked at a trot along the side roads and through the coastal woodland, rather than riding at the polo field. The photo was taken while walking through the woodland, and we did not walk at all along the coastline.
ポロ競技場で乗馬をするのではなく、側道や海沿いの雑木林を並脚で歩くだけのいわゆる体験乗馬でした。
写真は雑木林を歩いているときに撮ったもので、海岸沿いは一歩も歩きません。
| Rating: | |
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| Packages: | 基本プラン |
| Attended as: | Friends |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/05/05 |
Reviewed by: ゆ~りちゃん
I usually take riding lessons, so I thought I would be able to ride at the polo field by participating in this, but that wasn't the case. It was just a so-called experience ride, where we walked at a leisurely pace along the side roads and by the sea. I thought we could walk along the beach, but the waves were rough, and we couldn't get close. When I asked the guide (who seemed to be the youngest in a family business), she said it’s always rough there. The photos posted by Alan 1 were just taken on the beach for the purpose of photography. After it was over, I mentioned that I couldn't do any cantering, and I was told there is an advanced course that has a reservation for tomorrow, but since I was returning home the next day, I had to regretfully decline. It's a shame that Alan 1 didn't have that course available.
普段乗馬を習っていて、これに参加したらポロ競技場で乗馬ができるのかと思っていたのですが、違いました。側道や海沿いを並足で歩くだけのいわゆる体験乗馬でした。
途中で海岸を歩けるのかと思ったら、波が荒くて近寄れなくて、ガイドの女の子に聞いたら(ファミリービジネスの末っ子さんらしい)いつも荒れてるとのことで・。
アラン1さん掲載の写真は写真を撮るために浜辺に入って撮影するだけのものでした。
終わった後に、駈け足ができなかったと伝えたら、アドバンスドコースというのがあるらしく、明日予約が入るのでそちらでどうかと言われましたが翌日帰国だったのであえなく断念しました。アラン1さんにそのコースがなかったのが残念です。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2015/06/17 |
| Activity Date: | 2015/05/05 |
Reviewed by: gisele0612
In the morning, we gathered at Aloha Landing, but although we were supposed to meet at 8:05, some people arrived late at the same spot. Since we were scheduled to depart at 8:15, it wasn't a significant delay...
After picking up everyone from other locations, we set off for the North Shore. After driving for a while on the highway, we arrived at the park famous for the "This Tree, What Tree" Hitachi commercial. We could see it from outside, but it costs $3 to enter, and since the restrooms were inside the park, we reluctantly paid the $3. Our stay was short at just 15 minutes, and I didn't feel it was worth the $3. We took some photos while we were there, and the driver actively took pictures for us as well.
After 15 minutes, we departed for our next destination, the Dole Plantation. The guide was introducing famous spots along the way, but since we were on the highway, the engine noise made it impossible to hear the guide's voice. Even though I wanted to hear the explanations, I couldn't say anything because our seats were predetermined.
At the Dole Plantation, we had 30 minutes of free time. We enjoyed the famous pineapple soft serve and looked at souvenirs before heading to the meeting point. When it was time to gather, not everyone was present, and the guide didn't seem to be looking for them. Eventually, everyone assembled, and we set off for the next destination, the town of North Shore.
Upon arriving in the town of North Shore, the guide gave a brief introduction while driving, and then we were free to explore for 3.5 hours. The town had a charming old-fashioned atmosphere and was very beautiful, but after eating the famous garlic chicken, I was too full to try the other local specialty, Matsumoto Shave Ice. If you want to try Matsumoto Shave Ice, be prepared to either buy one and share, as they are quite large, or narrow down your choices beforehand.
Although I didn't have the shave ice, I looked at the goods being sold there. Others gathered with the guide at 12:30 to head to eat shrimp caught in North Shore, but we were too full, so we took a walk to the beach. Originally, I had brought my swimsuit because I read online that you could play in the North Shore sea, but the guide didn't mention anything about that, and when we got to the beach, we were told to be careful not to get our feet wet, so it didn't seem like we could go in, and I gave up on that idea.
We looked at the beach, rested in the shade, and unlike Waikiki, we saw locals enjoying canoeing. It was very relaxing and heartwarming. To avoid being late for the 1:30 meeting time, we returned to the meeting point a bit early and waited for the bus. Once everyone gathered, we set off to see the sea turtles.
On the bus, we were told several times that since they are natural creatures, they might not be there. According to another group that had gone ahead, they mentioned that there might not be any today. After a short drive, we parked on the side of the road, and we were dropped off to see if we could find them between the palm trees leading to the beach, but there were no sea turtles. Our stay here was 15 minutes. After about 15 minutes, we were told, "That's too bad," and we departed.
I had previously learned from the internet and information sources that there is a beach where sea turtles can be seen with high probability, but that beach was about 1 kilometer behind the beach we were taken to, and since it wasn't on the route, we were told that they usually are there, but we were just unlucky this time. I felt like we were treated casually, which made me feel even more uncomfortable.
We drove straight back to Waikiki, and perhaps because I was feeling disappointed and uncomfortable, I was very tired and went straight back to the hotel.
朝、アロハランディングに集合したが、8:05に集合のはずが同じ所に集合の人が遅れて現れた。
8時5分集合で8時15分出発なので特に大きな遅れではなかったが…
ほかのピックアップ場所を回り全員揃ったのでノースショアに向けて出発。
高速道路に入りしばらく走らせた後「この木なんの木」の日立のCMで有名な公園に到着。外からも見えたが入園するのに3ドルかかるそうで初めは私達は入る予定がなかったがトイレが園内のためやむなく3ドルを支払った。滞在時間は15分と短く3ドル払う価値を感じられなかった。
せっかくなので写真を撮っておいた。ドライバーさんも積極的に写真を撮ってくれた。
15分が経ち次の目的地のドールプランテーションに向けて出発。道中ガイドが有名どころの紹介をしていたが、高速道路を走っていたため車内のエンジン音の音でがいどの声が全く聞こえなかった。ガイドの説明を聞きたくても席は初めに決まっていたため何も言う事が出来なかった。
ドールプランテーション内ではフリータイムプランのため滞在時間が30分。名物のパイナップルソフトクリームを食べたりお土産を見たりして時間のため集合場所に向かった。時間になっても全員集まらずガイドも探しに行く様子もなく全員が集合し、次の目的地のノースショアの街へ向けて出発。
ノースショアの街につき、ガイドが車を走らせながら軽く街の案内をし、フリータイムのため解散。フリープランはここでの滞在時間は3時間半。ノースショアの街は古い感じの街並みでとても綺麗だったが、名物のフリフリチキンを食べ、お腹が膨れてしまったため、もう一つの名物の松本シェーブアイスは食べることができなかった。松本シェーブアイスを食べたい方は、一つでもかなりの量なので、残す覚悟で買うか、食べたいものを事前に絞ることをおすすめする。
シェーブアイスを食べなかったが、そこで売られてるグッズを見たりした。ほかの人がガイドと共に12時半に集合し、もう一つの名物のノースショアで取れたエビを食べに車で向かって行ったが、私達はお腹がいっぱいだったため、ビーチまで散歩した。もともと、ノースショアの海で遊べるのかとインターネットで紹介があったので水着を持って行ったが、そんな説明もガイドからはなく、ビーチへ行っても足を濡らさないように気をつけてと言われ、入れる雰囲気ではなかったので諦めた。
ビーチを見て、少し日陰で休み、ワイキキとは違って地元民がカヌーなどを楽しんでいた。とてもほのぼのとしていて、リラックスできた。
集合の1時半にに遅れないため少し早めに集合場所へ戻り、バスを待った。そして全員が集まり、最後のウミガメを見に出発した。
バス内で何度か相手は自然のものだから居るとは限らない。先に行ったほかのグループの話によれば今日はいないかもしれないと話があった。と説明され、少し車を走らせた所に路駐し私達のみを降ろし、ヤシの木の間からビーチに出れば居るかもしれないとはなされ見に行ったが、ウミガメは居なかった。ここでの滞在時間は15分。約15分してすぐに残念でしたねーと言って出発。
インターネットやインフォメーションで聞いた所、ウミガメが高確率で見られるビーチがあることを事前に知っていたが、そのビーチは私達が下されたビーチの約1キロ後ろにあって、そこに行くのは順路では無いからと、帰り道の適当な所でいつもは居るんだよ、今回は運が悪かったねと言い、適当に扱われたと感じ、さらに不快な気分になった。
ひたすら車を走らせワイキキへ到着し、期待はずれや不快な気分になっていたからかとても疲れ、真っ直ぐホテルへ帰った。
Thank you very much for participating in the tour.
However, we sincerely apologize that the activities you participated in did not meet your expectations.
We have promptly shared your feedback with the tour operator.
Regarding the duration of your stay at Moanalua Garden, as stated on our tour page, the stay is limited to 15 minutes. We would appreciate it if you could check this in the future when you use our services.
Thank you for your valuable feedback regarding the meals. Our guide introduces various recommended gourmet options, allowing customers to adjust the portions themselves. While our guide provides information on how to spend free time, we apologize for not communicating this clearly to you.
Lastly, concerning the sea turtles, unfortunately, there is no parking at the beach you mentioned, and the tour vehicle cannot park there. Additionally, since sea turtles are wild animals, there may be times when they are not visible. We appreciate your understanding.
We sincerely apologize for not being able to meet your expectations this time. Based on your valuable feedback, we will strive to provide services that will ensure your satisfaction in the future. Thank you very much for taking the time to share your experience with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご参加いただいたアクティビティがご満足いただけない結果となり、大変申し訳ございません。
早速、今回の内容を早速催行会社へ共有させていただきました。
モアナルア・ガーデン滞在時間に関してですが、弊社のツアーページ上でも記載がございますように、
滞在期間が15分となっております。今後ご利用いただく機会がございましたら、ご確認いただけますと幸いです。
お食事に関して貴重なご意見ありがとうございます。
担当ガイドより多くのおすすめグルメを紹介させていただき、お客様自身で量をご調整いただいております。
フリータイムの過ごし方は、担当ガイドより随時案内をさせていただいておりますが、
お客様にきちんとお伝えができておりませんでしたこと申し訳ございません。
最後にウミガメに関してですが、残念ながらお客様が仰られているビーチにはパーキングがなく、
ツアー車が駐車をすることができない場所となっております。
また、ウミガメは自然のものなので見えないこともございますこと、ご理解いただけますと幸いです。
この度は、お客様のご希望に沿えない結果となってしまいましたこと、心よりお詫び申し上げます。
お客様からの貴重な体験談を元に、更にご満足いただけるサービスを提供出来るよう努めて参りますので今後ともよろしくお願いします。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | ☆会員様限定モニターツアー☆/フリータイムプラン |
| Attended as: | Couples |
| Posted on: | 2015/06/14 |
| Activity Date: | 2015/06/11 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, I sincerely apologize for the inconvenience regarding the tip and lunch.
I have shared your experience with the tour provider. The tips for the activities you participated in are included in the fee, but since the horseback riding venue is operated by a different company, tips are optional. I apologize for the lack of information provided to you.
Regarding lunch, if you have a coupon, please let the driver know when they explain lunch, and we will accommodate you. I also sincerely apologize for the issue with the change. I would like to process a refund, so I would appreciate it if you could let me know.
Based on your valuable feedback, we will strive to improve our services in the future. Thank you very much for taking the time to share your experience with us.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながらチップ、昼食の件でご迷惑をお掛けいたしましたこと深くお詫び申し上げます。
お客様の体験談を催行会社に共有させていただきました。
ご参加いただきましたアクティビティへのチップはご料金に含まれておりますが、乗馬会場側は違う催行会社のため、
チップは任意となっております。お客様へのご案内が不足しておりましたこと、申し訳ございません。
昼食に関してですが、クーポンをお持ちの場合はドライバーが昼食の説明をさせていただく際に
お申し出いただけましたら対応させていただきます。
またお釣りの件、大変申し訳ございません。ご返金をさせていただければと思いますので、お手数ですがお知らせいただけましたら幸いです。
お客様からの貴重なご意見をもとに今後のサービス改善に向け尽力させていただきます。
お忙しいところ貴重な体験談のご投稿誠にありがとうございました。
VELTRAカスタマーサポートチーム