Reviewed by: Beth
Shows at each of the Polynesian cultures were scheduled to flow from one to the other. Huki: A Canoe Celebration was a beautiful gathering of the features of all cultures represented at the park. Being a small physical park area, walking between activities was not stressful and workers were happy to help if you couldn't find a show. Great value for money.
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Couples |
| Posted on: | 2019/05/10 |
| Activity Date: | 2019/05/06 |
Reviewed by: ダイアモンドヘッド
The nature in Hawaii, the kindness of the staff, everything was great. I recommend it to everyone going to Hawaii! It might be tough for those with a fear of heights.
ハワイの自然、スタッフの優しさ、すべて良かったです。ハワイに行く皆様にオススメします!高所恐怖症の方には厳しいかもしれません。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Families |
| Posted on: | 2019/05/06 |
| Activity Date: | 2019/05/03 |
Reviewed by: てんき
First of all, Japanese is hardly understood here. Even if you're not good at English, it's better to have at least a basic understanding to keep up. Those who think they can get by without knowing any English in Hawaii might find some things difficult to understand. Many guidebooks mention that Japanese is often not spoken in the North Shore, and that's quite accurate.
There are seven zip lines, but the first one is a practice zip line that is about 300 meters long (including this practice, there are eight zip lines in total). After a brief explanation of the harness and equipment installation precautions, you jump right into the practice. There's no time to be scared; you just have to dive in (laughs). The first tower is about 7 to 8 meters high, I think. As someone with a fear of heights, I couldn't afford to be scared and went for the first practice. Family members and other participants also had to take their turns without hesitation. Once this practice was over, we took a nine-person buggy to the top of the mountain for the main event. The eight main zip lines started from there. There was a brief downpour during the ride, but the two hours flew by.
As the name "Keana Farm" suggests, we slid down over the farm, which felt really nice, and I think the longest zip line of 800 meters is possible because it's on a farm. The kids were also having a great time without any fear.
まず・・・日本語はほとんど通じません。英語が得意で無くとも何と無くやっとついて行ける程度で良いので分かった方が良いです。ハワイだから英語は微塵も分からなくて大丈夫と腹をくくってる人には逆に理解できないところが少し有るかも知れません。色んなガイドブックにノースショアの方は日本語が通じない事も多いと書かれてありますがそれに近いです。
7本のジップラインですが、最初のにいきなり300メートルくらいの練習ジップライン(この練習を含めると8本のジップライン)。ハーネスや金具の取り付け注意事項の説明の後すぐこの練習用で実践です。怖いとか言っている暇は無く有無を言わさず飛び込むしか有りません(笑)。最初の塔は7~8メートルくらいは有るのでしょうか。高所恐怖症の私ですが怖いなんか言ってられず1本目の練習を実践。家族や他の参加者の方々も次々と有無を言わさず順番が回ってきます。この練習が終われば本番の為9人乗りのバギーで山頂へ。ここから8本、本番がスタートです。途中スコールも数分降りましたが2時間強があっという間でした。
ケアナファームと言うだけあって、農園の上を次々と滑り降りていくのでとても気持ちよく最長800メートルという長さを経験できるのも農場だからなのだと思います。
子供たちも怖がらずとっても楽しんでました。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/05/06 |
| Activity Date: | 2019/05/02 |
Reviewed by: Lucinda
We purchased the Super Ambassador package and we were treated like royalty. Our tour guide was very knowledgeable and respectful. Iotua was our guides name so we highly recommend him. Learning about the other islands in the pacific was fun. They told you just enough that now we would like to visit each one. The parade on water was really something you don’t want to miss. Also the Breath of Fire program was awesome!
| Rating: | |
|---|---|
| Packages: | Super Ambassador Luau Dinner Package & All Day Admission (Private Guided) |
| Attended as: | Couples |
| Posted on: | 2019/05/05 |
| Activity Date: | 2019/05/02 |
Reviewed by: 初☆ハワイまままーた
The oldest participant was 69 years old, and the youngest was 2 years old. We were looking for activities that everyone could enjoy, and we requested this horseback riding experience. The local staff do not speak Japanese, but they are friendly and kind, using gestures to communicate, so I think even those who are not good at English will be fine.
First, they asked if we wanted to wear helmets, and if we chose not to, we were asked to sign a consent form. Then, under the guidance of Sheina, my 2-year-old daughter rode a pony while the adults rode larger horses, taking a leisurely 20-minute walk in a single file through the grasslands and bushes. The horses ridden by the adults would sometimes stop to eat grass, so we had to kick the stirrups to encourage them to move forward, or pull the reins to bring them back into line if they started to walk too fast. It was a very valuable experience to operate the horse by ourselves for the first time.
At the end, my daughter was allowed to brush and feed the pony she was riding, and she was overjoyed (laughs). Even after returning home, she keeps talking about the pony (laughs). The only downside is that there is no transportation provided, so we had to make our own way to the North Shore. However, since we really wanted to go to Gunstock Ranch, we decided to charter a guided car and combine it with a tour of Haleiwa.
The grounds are vast, and the scenery seen while riding the horses is incredibly beautiful. The pleasant breeze and climate were very soothing. I would like to visit again when I come to Hawaii.
最年長は69歳、最年少は2歳、みんなでできるアクティビティーを探していてこちらの乗馬体験をお願いしました。
現地の方は日本語が話せないのですが、フレンドリーで親切な身振り手振りで教えてくれるので英語が苦手な方でも大丈夫だと思います。
最初にヘルメットをかぶるか聞かれて、かぶらない場合は同意書にサインを求められます。
そしてシェイナさんの先導で2歳の娘はポニー、大人は大きな馬に乗って草原や茂みを約20分一列縦隊でお散歩するのですが、大人の乗る馬は途中で草を食べ始めたり止まったりするので、その都度あぶみを蹴って前進を促したり、逆に早足になったら手綱を引いて列に戻るよう促したりと、自分で馬を操作するなんて初めてのとても貴重な体験をさせていただきました。
最後は2歳の娘が乗っていたポニーにブラッシングやえさやりをさせてくれて、娘は大喜び(笑)帰国してもずっとポニーの話をしています(笑)
唯一の難点は、送迎がないのでノースショア方面まで自分で行かなければいけないことですが、どうしてもガンストック牧場でお願いしたかったのでガイド付きの車をチャーターしてハレイワ観光とセットで行くことにしました。
敷地が広大で馬に乗って見る景色は大変美しく、心地よい風と気候で癒されました。またハワイに訪れる際は立ち寄りたいと思います。
| Rating: | |
|---|---|
| Packages: | 子供向け体験コース(30分) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/05/04 |
| Activity Date: | 2019/04/05 |
Reviewed by: Lucinda
Our tour guide and bus driver were both very knowledgeable and were easy to understand. We were given ample time at each stop to be able to see sights and take pictures. Lunch was very tasty. This is definitely one tour that I would recommend to friends and family.
| Rating: | |
|---|---|
| Packages: | Ultimate Circle Island Adventure with Waimea Valley & Lunch |
| Attended as: | Couples |
| Posted on: | 2019/05/03 |
| Activity Date: | 2019/05/01 |
Reviewed by: ひでき
I had a very enjoyable time. On the day of the event, I got caught in traffic and was a bit late, but I was able to participate without any major issues.
I attended with a group of nine people, including elementary school students. Everyone thoroughly enjoyed the attractions. Personally, I was most excited about the first buggy ride. Among the many tours available, I highly recommend this attraction. I believe you won't regret signing up.
As for tips, someone mentioned it, but there was no particular request for them.
とても楽しい時間でした。
当日、渋滞に巻き込まれ、少し予定時刻に遅れてしまいましたが、大きな問題なく参加出来ました。
小学生を含めた9人での参加。
全員がもれなく楽しめたアトラクションでした。
個人的には、1番最初のバギーが1番興奮しました。
数あるツアーの中でも、お勧めのアトラクションです。申し込んで、損はないと思います。
チップは何方かが書かれてましたが、
特段要求される事はありませんでした。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Families |
| Posted on: | 2019/05/03 |
| Activity Date: | 2019/04/30 |
Reviewed by: mayu
I was curious about the zip line after watching Ariyoshi's summer vacation. I made a reservation in Hawaii with my friends.
Since we had a rental car, we went directly to the meeting point at the scheduled time. We entered the necessary information on the screen and stored our valuables in a locker. After getting fitted with the equipment, we started practicing.
We climbed to the top using a caterpillar while receiving explanations about the farm's crops, and then it was time for the main event!
We slid down about eight zip lines. There were also various other activities!
At first, I was worried about whether I could handle it, but it was so much fun.
You can bring your smartphone without any issues, but it’s a bit concerning if you don’t have pockets with zippers. Having a GoPro would be even better!
有吉の夏休みを見て気になっていたジップライン。
友達とのハワイで予約しました。
レンタカーだったので、集合時間に直接向かいました。
必要事項を画面に入力し、貴重品はロッカーに預けます。
器具をつけてもらって練習開始。
農園の作物などの説明を受けながらキャタピラで上まで登り、いざ本番開始!
ジップラインは8本ほど滑りました。
ジップライン以外にもいろいろとありました!
最初は頑張れるか不安になりましたが、とっても楽しかったです。
スマホは持っていっても問題ないですが、
ファスナーがついているポケットなどがないと不安です。
GoProがあればなお良いかと!
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Friends |
| Posted on: | 2019/04/28 |
| Activity Date: | 2018/11/24 |
Reviewed by: BIGWEENIEOZ
Very cool to see and hear about all the history of the PCC. This is me and my wife's first time going to the PCC and Hawaii and let's just say that this is a must! Loved every second of it! Will be back again!
| Rating: | |
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| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Couples |
| Posted on: | 2019/04/21 |
| Activity Date: | 2019/04/18 |
Reviewed by: サラピノさん
Horseback riding in Hawaii. There are various options, but this was the only place I found that allows small children to ride, so I made a request. I thought it would be a short experience, more like a child's play (laughs), but to my surprise... we got to ride on a big, adorable horse and explore the mountain trails!
It was a unique experience that you can't have in Japan, and I really enjoyed it. My 2-year-old daughter fell asleep, so her dad rode instead. I had only made a reservation for my grandchild, but they easily accommodated changing it to one adult for my grandchild and adding another adult.
Next time, we plan to go on a trip with just the grandparents, and I want to go horseback riding at Turtle Bay, where we went for our honeymoon (laughs). It will be next New Year's, so I hope to see you then!
ハワイで乗馬。色々有るけど小さな子供の乗れる乗馬はここしか見つからず、お願いしました。時間も短いし、子供騙し(笑)的な感じで乗るんだろうなぁ~と思いきや……
本格的に大きな可愛いお馬に乗れて、山道散策!
日本では、味わえない経験が出来て、とても楽しめました。2歳の女の子は寝てしまってパパが代わりに乗れました。孫だけの予約をしていたのですが、あちらで、孫1人大人に変更と、大人1人追加も簡単に対応していただきました。
次回は、じぃじ&ばぁばの2人旅の予定なので、新婚旅行で行った(笑)タートルベイの乗馬に行きたいなぁ‼って言ってます。来年のお正月になりますが、その時もヨロシクお願いします。
| Rating: | |
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| Packages: | 子供向け体験コース(30分) |
| Attended as: | Families with Young Children |
| Posted on: | 2019/04/20 |
| Activity Date: | 2019/04/12 |
Reviewed by: みきてぃー
At first, I was a bit nervous waiting for the van, which arrived about 20 minutes late. I was worried along with a foreign couple who were also waiting, thinking maybe they overslept since no one said anything. I had read everyone’s experiences beforehand, so I took motion sickness medication before participating. I usually don’t get motion sickness, so I was fine, but my mother is prone to it. She was okay until we got on the boat, but once we were in the water, the waves were quite rough, and she ended up feeling sick. A few foreign participants in the tour also got sick, and some were even vomiting.
We entered the cage with about 3 to 4 groups, and during that time, the crew scattered food, attracting a lot of sharks. They came quite close, but they didn’t attack, and it was thrilling to see them up close. It was a unique experience, and the elderly foreign couple with us was quite excited! There were changing areas and restrooms available, but everyone just wore shirts over their swimsuits and went home like that. There was also a small shop where we bought snacks and drinks while waiting for the van to arrive. I definitely think you should give it a try!
初めは、少し緊張しながらバンを待っていたのですが、20分くらい遅刻して来て一緒にまってな外国人夫婦と、まだ来ないね…と心配していました。特に何も言わなかったので寝坊かな??と思いました。そして、皆さんの体験談を読んで居たので、あらかじめ酔い止めを飲んで参加しました。もともと乗り物酔いしないタイプだったので、私は、酔わなかったのですが、母が乗り物酔いしやすいタイプで、船に乗ってゲージまで行くところまでは、元気だったのですが、逆に海の中に入ってからの方が波の揺れも激しく、そこで酔ってしまってしました。一緒にツアーに参加した数人の外国人の方も酔っていて、吐いている人もいました。ゲージの中へは、3組~4組くらい一緒に入って、その間にクルーの人達がエサをまいてくれるので、サメがたくさん寄ってきてくれます。でも、近くまで来ても襲って来ることも無く、かなり近くで見れて迫力があります。なかなか出来ない体験なので、一緒に居た高齢の外国人夫婦もかなり興奮していました!!一応着替える場所、トイレもあるのですが、みんな水着の上にシャツを着てそのまま帰っていました。あとは小さな売店??みたいなのが来ていて、迎えのバンが来るまでスナックやジュースを買って待っていました。是非、参加してみてもいいと思います。
| Rating: | |
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| Packages: | 檻の中から間近で見学!ケージプラン<送迎付き> |
| Attended as: | Families |
| Posted on: | 2019/04/19 |
| Activity Date: | 2019/04/16 |
Reviewed by: Karen
This event was outstanding - an excellent way to see so many of the major sites on the island and experience all the Polynesian Cultural Center has to offer. The tour guide was exceptional- providing a lot of interesting information about the various places we visited. Our stops were just the right amount of time to allow us to take pictures and explore a little. My personal favorite was Hanauma Bay - such a beautiful view. The Polynesian Cultural Center is a must see when you visit the island - such interesting and lesser known facts about the history of the Center - and an outstanding luau and show.
| Rating: | |
|---|---|
| Packages: | Alii Luau Dinner Buffet Package & All Day Admission (Self-Guided) |
| Attended as: | Families |
| Posted on: | 2019/04/15 |
| Activity Date: | 2019/04/08 |
Reviewed by: パンチ
It was all in English, but I was able to enjoy it safely. The three guides worked hard to entertain the guests. Contrary to what I expected, we skied in beautiful spots with views of the ocean rather than through the forest over a long distance.
英語オンリーなのですが安全に楽しむことが出来ました。ガイド3人はゲストを楽しませようと頑張ってくれます。思っていたよりみんな長い距離があり森林の中を行くのではなく海が見える景色が良い所を滑走していきます。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Couples |
| Posted on: | 2019/04/11 |
| Activity Date: | 2019/04/08 |
Reviewed by: Abigail
It was an awesome experience! Seeing the sharks so close was amazing!
| Rating: | |
|---|---|
| Packages: | Now Available - Shark Cage Dive without Transportation |
| Attended as: | Couples |
| Posted on: | 2019/04/08 |
| Activity Date: | 2019/04/05 |
Reviewed by: banana
It was our family's first trip to Hawaii and our first horseback riding experience. Initially, we had booked the horseback riding experience at Kualoa Ranch, but due to overcapacity, we switched to this tour. Since we were traveling by rental car, I had some concerns, but we arrived without getting lost. The reception counter had explanations in Japanese, so even though I could hardly understand the staff's English, I felt at ease while riding. The horses were well-trained and took us on a leisurely stroll along the beach. The kids (elementary and middle school students) were looking forward to this horseback riding, and it seems they had a wonderful time as expected. Thank you to all the staff!
家族4人での初ハワイ&初乗馬体験でした。当初、クアロアランチの乗馬体験を申し込んだのですが、定員オーバーのため、こちらのツアーにしました。レンタカーでの移動のため、不安もありましたが、迷うことなく到着できました。受付カウンターには日本語の説明文が用意されており、スタッフの英語がほとんど聞き取れなかった私でも、安心して乗馬できました。馬たちはよく調教されており、ゆっくりと浜辺を散策してくれました。子どもたち(小学生と中学生)はこの乗馬を楽しみにしており、期待通りの素晴らしい時間を過ごせたようです。スタッフの皆さん、ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2019/04/07 |
| Activity Date: | 2019/03/29 |
Reviewed by: Veronica Biles
Everything was fantastic from beginning to end. The people, the experience, the venue. I would highly recommend.
Thank you for your review! We are glad to hear you had a wonderful time at the luau, and we are looking forward to seeing you again.
| Rating: | |
|---|---|
| Packages: | [5:00 PM Show] VIP Package: Front Row Seating + Three Drinks |
| Attended as: | Couples |
| Posted on: | 2019/04/04 |
| Activity Date: | 2019/04/01 |
Reviewed by: Abigail
This was a great tour! The driver was very good & had a lot of knowledge about the island! We stopped at a Macadamia nut farm & we didn’t even know that it was a scheduled stop! It was pretty cool! We snorkeled & went kayaking as well! They were all exciting activities! You definitely don’t want to rush the experience!
| Rating: | |
|---|---|
| Packages: | [From Waikiki] North Shore Tour + Two Fun Adventures |
| Attended as: | Couples |
| Posted on: | 2019/04/04 |
| Activity Date: | 2019/04/03 |
Reviewed by: yas
At first, it’s scary, but once you get used to it, it becomes fun. You walk a lot, cross suspension bridges, and climb ropes, but there was a 77-year-old participant who was doing great! It’s something you can’t easily do in Japan, so I think it’s a good experience to try at least once.
最初は怖いですが慣れると楽しくなります。たくさん歩くし、吊り橋を渡ったり、ロープを登ったりしますが、77歳の方が参加されていて頑張っていました!日本ではなかなかできないので一度でいい体験するといいとおもいます。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/04/03 |
| Activity Date: | 2019/03/30 |
Reviewed by: Robin
This is a must do experience if one wants to know more about the Polynesian Culture!
My friends and I got the Ambassador package and was extremely amazed with how all the performers, guides and crew were doing everything with so much heart and passion! There is no lying on how one consistently feels so intrigued with learning about another culture.
Despite this being a manicured and curated tourist attraction with a make-believe setting, it doesn't disappoint. Being called "family" all the time does make the entire experience different.
The Luau night show is not be be missed! The show is called Hai and is so well done that I personally want to experience it again!
Overall, there is nothing much to fault. Also note that tickets purchased and not single entry! You can go back again on another day to continue your tour if you have missed out on certain experiences.
Thumbs up!
| Rating: | |
|---|---|
| Packages: | Ambassador Luau: Premium Show Seating & Guided Park Tour |
| Attended as: | Friends |
| Posted on: | 2019/04/03 |
| Activity Date: | 2019/03/30 |
Reviewed by: ハワイアン
In Hawaii, I went on a tour with a major tour company, but the optional tours were fully booked, so I made a reservation through this site myself. I felt a bit anxious participating in a tour without any other Japanese people, but both the driver and the local staff were kind and explained everything in English, so it all worked out. At first, I was a bit nervous about the zip line, but once I got used to it, it was fine. The speed and the views while doing it were amazing.
大手ツアーで行ったハワイで、ツアー会社のオプショナルツアーでは満席で予約取れず、自分でこのサイトを通じて予約しました。
日本人のいないツアーで不安を感じながらも妻と参加しました。でもドライバーさんも、現地スタッフも優しく英語で丁寧に説明してくれたので、何とかなっちゃいました。
ジップライン自体は最初だけ少しビビりましたが、慣れたら大丈夫でした。やってる時のスピードや景色は最高です。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Couples |
| Posted on: | 2019/03/31 |
| Activity Date: | 2019/03/28 |
Reviewed by: Kelly
When we first got on our tour and the guide introduced himself I didn't hold out much hope of learning anything from someone who said they had only lived in Hawaii for 3 years but Steve turned out to be a fountain of knowledge. He made the day an extremely enjoyable one, so much information given and funny too. he should also release his soundtrack to the Circle Tour, he had a song for every stop it was awesome! My only criticism would be too many beach photo stops not enough time at Waimea Waterfall and Dole Plantation.
Hi Kelly,
Thanks for your 5 star review of Steve and our adventure.
Aloha,
Michael
| Rating: | |
|---|---|
| Packages: | Ultimate Circle Island Adventure with Waimea Valley & Lunch |
| Attended as: | Families |
| Posted on: | 2019/03/30 |
| Activity Date: | 2019/03/25 |
Reviewed by: Mike
You never get tired of seeing sandbar and Galapagos sharks in their natural environment. Third time out with OneOcean and second with safety diver Kayleigh. We even were treated to surfacing humpbacks on the way out! Look forward to my fourth dive!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/02/19 |
Reviewed by: いちご
I wanted to participate in a tour where I could experience things that can't be done in Japan, so I joined a zipline tour. Since it included pick-up service, I waited before the meeting time, but even when the time came, no one showed up. It said, "If the pick-up doesn't arrive after waiting for 5 minutes, do not leave the location and contact the tour company..." so I made a call (there was no Japanese-speaking staff). The meeting place was the hotel tour lobby, and it seemed to be delayed because there were many other tour participants and the pick-up was from several hotels.
There was no Japanese guide at Keana Farm, so all the explanations were in English, but the tour guide explained things clearly in simple English multiple times. Since the meeting was early in the morning and we returned to Waikiki after 2 PM, it's better to have breakfast beforehand. At Keana Farm, you can buy juice and snacks, but there wasn't a place to have lunch.
You can also enjoy the scenery of the North Shore, and since you can experience the largest zipline in Oahu, I recommend it.
短い期間の中で、日本ではできない体験ができるツアーに参加したいと思い、ジップラインツアーに参加しました。送迎付きだったので、集合時間前から待っていましたが、時間になっても来なくて「5分待っても迎えが来ない時はその場所から離れず、ツアー会社に連絡…」とあったので電話をしました(日本語スタッフはなし) 集合場所がホテルのツアーロビーで、他のツアー参加者がごった返していて、いくつかのホテルを回ってからのピックアップだったのでおそかったようです。
ケアナファーム にも日本語ガイドはいないので説明は全て英語でしたが、ツアーガイドも分かりやすく、簡単な英語で何度も説明してくれました。
朝早い集合でワイキキに戻ってくるのが2時過ぎるので、朝食は取っていった方がいいです。ケアナファーム ではジュースやスナックを買うことができますが、ランチを食べるようなところは無かったです。
ノースショアの景色も堪能できて、ジップラインもオアフ島最大のジップラインも楽しめるのでオススメします。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/18 |
Reviewed by: みい。
I was told that there was no reservation. I'm not sure if it was a mistake by Veltra or Polo Club, but although I was able to go horseback riding somehow, the attitude of the Polo Club was consistently poor, and I felt terrible even though I did nothing wrong. The phone support from Veltra was only in English, so I couldn't contact them right away. That was disappointing as well. Since I was really looking forward to the activity, I felt very let down.
予約が入っていないと言われました。ベルトラのミスなのかポロクラブのミスなのか分かりませんが、何とか乗馬は出来たものの終始ポロクラブの対応(態度)が悪く、こちらは何も悪くないのに最悪の気分でした。ベルトラの電話対応は英語のみで直ぐに連絡することができませんでした。その面でも残念。楽しみにしていたアクティビティだけあって、とても残念な思いをしました。
Thank you very much for your patronage.
However, I can imagine how disappointing it must have been to be informed on the day of your reservation that it was not recorded, despite having a confirmed booking.
Upon checking the situation for that day, I found that your reservation through VELTRA was properly received, and a reservation number was issued upon completion of the arrangements. However, it seems that the operating company mistakenly scheduled your reservation for March 15. They recorded that you were not present on March 15, and when you arrived on March 18, it caused confusion. Upon confirming the voucher you brought on that day, it became clear that your reservation with VELTRA was for March 18, and they made urgent arrangements for you to participate.
Normally, we would provide service beyond the usual standards to address such confusion, but I have heard that the staff also displayed an unpleasant attitude, which makes us at VELTRA very sad. Additionally, if there had been a report to VELTRA on March 15, we could have avoided causing you any inconvenience on March 18. I recognize that there was a lack of coordination between VELTRA and the operating company, and I must deeply reflect on this matter. I sincerely apologize once again.
I have sent you a separate email, so I would appreciate it if you could check that for further details. I apologize for making you feel disappointed during your valuable stay in Hawaii. To prevent similar inconveniences in the future, we will work closely with the operating company to ensure that we can provide better service.
Thank you for your understanding.
VELTRA Customer Support
ご利用くださり誠にありがとうございます。
しかしながら、ご予約が確定していたにも関わらず、当日現地にて予約が入っていないと伝えられたため、非常に残念なお気持ちだったかと察します。
当日の状況を確認しましたところ、VELTRAでのご予約は正常に受付をし、手配完了に伴い予約番号も発行されておりましたが、催行会社側で予約を誤って3/15にて手配をしてしまっていたとのことでございました。催行会社側ではお客様が3/15に当然ながらいらっしゃなかったと記録しておりましたところ、3/18にてお越しになられたために混乱してしまったようでございます。当日、お客様が持参されたバウチャーを確認し、VELTRAからのご予約は3/18であったことがわかったために、ご参加いただけるように当日急遽お手配をさせていただいたとのことでした。
本来であれば混乱をお招きしてしまいましたので通常以上にサービスを提供するところであるところ、スタッフも不愉快な態度であったとお伺いしVELTRAとしてもただただ悲しく思います。またVELTRA宛てにも3/15の時点で報告があれば当日3/18にお客様に直接ご不便をおかけすることはなかったことを思いますと、VELTRAと催行会社の連携不足がありましたことについても深く反省しなければならないと認識いたしました。重ねて心よりお詫び申し上げます。
別途メールにてご連絡させていただいておりますので、詳細につきましてはメールをご確認いただけましたら幸いです。
この度は貴重なハワイ滞在期間中にもかかわらず、残念なお気持ちにさせてしまいましたことお詫び申し上げます。
今後同様のご迷惑をおかけしないためにも、催行会社との連携を密にとり、より良いサービスが提供できるように努めてまいります。
何卒よろしくお願いします。
VELTRAカスタマーサポート
| Rating: | |
|---|---|
| Packages: | 基本プラン |
| Attended as: | Families |
| Posted on: | 2019/03/21 |
| Activity Date: | 2019/03/18 |
Reviewed by: kazumasummer
It was very enjoyable, and I wanted more courses. Since there is a guide, there's nothing to worry about, but they don't understand Japanese at all. At the end, they give you 40 photos for $50 as data.
とても楽しく、もっともっとコースが欲しかった。ガイドがつくのでなんも心配ないけど、日本語はまったく通じない。最後撮った写真を40枚で$50でデータでくれる。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Families |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/03/15 |
Reviewed by: Maria Isabel Abarca
Ocean was beyond amazing! This was like a dream come true. Ocean taught us about sharks and their environment and behaviors. She taught us ocean conservation and shark conservation. The tides we a bit tough so highly advise being mentally prepared and physically prepared. Overall amazing experience. I can’t wait for my next trip to Oahu and do this again. The best experience ever. I hold such a special place in my heart for the ocean and seeing how special of a place it holds to ocean is heartwarming and amazing. This experience brings such joy to my soul. Amazing.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Solo Travelers |
| Posted on: | 2019/03/19 |
| Activity Date: | 2019/02/24 |
Reviewed by: まりさん
Absolutely recommended!
In the end, I was able to let go and even do a handstand!
Even a 47-year-old woman like me could do it!
There was also a 74-year-old grandmother from England on the same team.
The staff were kind and fun, and they even assisted the grandmother.
絶対おすすめ!
最後は手を離して逆立ちまでできました!
47歳のおばさんでもできました!
74歳のイギリスからのおばあちゃんも同じチームにいました。
スタッフがおばあちゃんも補助してくれたり、優しい楽しいスタッフでした。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/03/10 |
| Activity Date: | 2019/03/07 |
Reviewed by: Kazlightyeay
This is my second time participating.
There is no Japanese at all, but that makes it fun.
I can somewhat understand the explanations, but that level of understanding is enough to enjoy it.
The staff are all fun people, and I want to participate again.
Also, the staff's speed in remembering participants' names is impressive.
2度目の参加です。
日本語は一切ないですが、それが楽しいです。
説明も何となく分かりますが、何となくで十分楽しいです。
スタッフも楽しい方ばかりでまた、参加したいです。
あと、スタッフの方の参加者の名前を覚える速度は速いです。
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Families |
| Posted on: | 2019/03/06 |
| Activity Date: | 2019/02/27 |
Reviewed by: mii
I booked a plan that includes transportation! The bus arrived on time, and all the staff spoke English. Even if there was a language barrier, the staff tried to communicate with gestures, so it all worked out! The zip line was so much fun! It's fine even if you have a fear of heights! The fruit tomatoes and apple bananas from the farm were delicious too!
送迎付きのプランで予約しました!
バスも予定時刻通り迎えにきてくれて、スタッフさんは全て英語。言葉が通じなくてもスタッフさんもジェスチャーで伝えようとしてくれるのでなんとかなります!!
ジップラインはめっちゃ楽しかったです!高所恐怖症でも大丈夫!!農場で取れるフルーツトマトやアップルバナナも美味しかったです!
| Rating: | |
|---|---|
| Packages: | 送迎付き |
| Attended as: | Couples |
| Posted on: | 2019/03/03 |
| Activity Date: | 2019/02/28 |
Reviewed by: KEIJI
The tour lasts about 3 hours and includes 7 zip lines. 1) They teach you various sliding styles, 2) You can take commemorative photos at scenic spots! 3) Tomatoes, macadamia nuts, bananas. 4) The harness and rules are very thorough, so you can feel safe and there’s no risk of falling, which means you can also take photos with a smartphone selfie stick. 5) They talked to us in English about various things before sliding, but I didn’t understand… 6) The price is on the higher side, but I think it was worth the experience.
約3時間のツアーで、7本のジップラインがある。1)いろいろな滑降スタイルを教えてくれます、2)景色がよいところで、記念撮影!3)トマト、マカダミアナッツ、バナナ 4)ハーネスやルールも万全かなり安心で、落下することは無いでしょう、よって、スマホ自撮り棒で撮影も出来ます。 5)滑走する前にいろいろと英語で話してくれましたが??英語がわからず… 6)金額的には、高めですが体験して良かったと思います。
| Rating: | |
|---|---|
| Packages: | 現地集合/解散 |
| Attended as: | Couples |
| Posted on: | 2019/03/03 |
| Activity Date: | 2019/01/14 |
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Hi Lucinda,
THANKS! for your 5 star review:) Everyone at Oahu Nature Tours is very grateful.
All the Best,
Michael