All Reviews for Airport Transfer & Services

My first solo trip abroad. It was also my first time arranging and taking a shuttle bus by myself... The flight was delayed by an hour. However, at the Roberts check-in counter, there was a staff member who spoke Japanese, and they handled everything properly despite the delay. They dropped us off in order based on a list with the names of the hotels where guests were staying. They put a sticker with the hotel name on my suitcase, so I didn't have to worry even if the driver couldn't speak Japanese. They also came to pick me up with plenty of time to spare for the return trip, which was really reassuring. Thank you to the drivers for your safe driving!

初めての海外一人旅。シャトルバスを自分で手配して、乗るなんてことも初めて…１時間もフライトが遅延。でも、ロバーツのチェックインカウンターには日本語を話すスタッフがいて、遅延があっても、ちゃんと対応してくれています。ゲストと宿泊するホテル名が書かれた、リストを基に順番に降ろしてくれます。スーツケースには宿泊するホテルの名前を書いたシールを張ってくれるので、ドライバーは日本語が話せなくても、心配がありません。帰りも十分な余裕を持った時間に迎えに来てくれるので、本当に安心でした。ドライバーさんたち、安全運転、有難うございました！

There was construction in front of the hotel and the roads were very congested, so we couldn't arrive on time. However, when I checked with the driver of the car that arrived earlier, they kindly informed me of the approximate wait time, which was reassuring. At first, I thought the pickup time was a bit early, but it was likely planned considering the road construction. While waiting, I noticed the frequency of Roberts' services. They drop each passenger off at their respective airline check-in counters, which was very helpful.

ホテルの前で工事していたのと道路が非常に渋滞していたので、時間通りというわけにはいきませんでしたが、先に到着した車のドライバーさんに確認すると大体の待ち時間を教えてくださったので安心でした。申し込み当初はちょっとお迎えが早いかなと思いましたが、きっと道路の工事などを勘案してのピックアップ時間ということだったのでしょう。待っているとロバーツの便数の多さがわかりました。それぞれの乗客の利用航空会社のチェックインカウンターの所に降ろしてくださるので、大変助かりました。

I was recommended by various reviews and my sister who lives locally to use Roberts Hawaii for airport transfers, so I used their shuttle this time. Other shuttles did not have my sister's condominium as a pickup location, but Roberts did include it. The timing was almost perfect. I felt safe using their service. I would like to use them again next time.

いろいろなクチコミや現地在住の妹から、空港送迎ならロバーツハワイさんを勧められ、今回シャトルを利用しました。他のシャトルには妹のコンドミニアムがピックアップ場所にありませんが、ロバーツさんにはピックアップ場所に入っていると言う事もありました。時間もほぼ正確。
安心して利用できました。　次回も利用したいと思います

We used this service as a family. We were picked up from the airport to the hotel. When we landed at the airport, there was already someone waiting with a sign with our name on it, and they found us right away. The driver was a woman, and she was strong; she loaded three suitcases into the car by herself. Since we were the only ones coming from Kona Airport, there were only three of us on the bus. The fare included a tip.

家族で利用しました。空港からホテルへ送迎していただきました。空港に降りた時に、すでに名前を書いた紙を持って待っていてもらえ、すぐに私達を見つけてくれました。女性ドライバーでしたが、力持ちで、３つのスーツケースを１人で車に積み込んでくれました。コナ空港から来たのが、私たちだけだったので、バスには３人だけ乗車しました。チップ込みの料金とのことでした。

I ended up arriving about 30 minutes late. Since there was enough time before my flight and the pick-up time was set accordingly, I wasn't worried about the delay itself, but I thought about what would happen if there was a mix-up. So, I approached a shuttle driver with the same pattern. That person called the office, confirmed my name, and checked on the delay due to congestion, explaining what size shuttle would be coming. After that, I was able to wait with peace of mind.

結果的に30分ぐらい遅れて来ました．フライト時間は十分に確保して送迎時間が設定されるので，遅れ自体は不安ではありませんでしたが，手配ミスだったら...と思い，同じ柄のシャトルドライバーに声をかけました．その方が事務所に電話し，私の名前を確認して，混雑による遅れを確認してくれ，どれぐらいのサイズのシャトルが来るから...と説明してくださったので，その後は安心して待っていられました．

The bus arrived about 5-10 minutes late from the scheduled meeting time. I was relieved to see the green Roberts Hawaii bus from a distance. I have already made a reservation for the next time as well.

待ち合わせ時間より5-10分くらい遅れてバスが到着。遠くからでもロバーツハワイのグリーンのバスが見えたのでホッとしました。また次回も予約しています。

After arriving at Honolulu Airport, when you exit through the personal exit, you will find a staff member from Roberts Hawaii wearing a yellow aloha shirt on the left side, making it easy to spot, which is reassuring. The driver was kind and helped with retrieving the suitcases. I would like to use this service again.

ホノルル空港到着後個人出口から出ると左側にロバーツハワイの黄色いアロハシャツを着たスタッフがおり、すぐにわかるので安心、運転手のスーツケースの取り出し等をしてくださり
親切。また利用したい。

This is not my first time using Roberts Hawaii; I've used it several times, so I'm relieved that when I arrive at Honolulu Airport, I know where to go to find the staff in yellow aloha shirts.

ロバーツハワイの利用は初めてではなく、何回も利用しているのでホノルル空港に着いたら、どこに行けば黄色いアロハを着たスタッフがいるか分かるので安心。

They made the atmosphere pleasant with their broken Japanese on the bus. They also handled the luggage with care. I will use their service again.

バスの中で片言の日本語で和ませてくださっていました。
荷物の取り扱いも丁寧でした。
また、利用させていただきます。

Excellent service, driver was fantastic and the service that was provided at baggage claim was also superb

They made us feel right at home , once when we got there they were waiting for us as if they already knew us ..

Unlike other companies' shuttle buses, they arrive on time, and when traveling alone, it's the cheapest option, so I use it every time.

他社のシャトルバスと違って時間通りに来ますし、1人で移動の場合は一番安いので毎回利用させていただいています。

This was my first time using a transfer service abroad, and I was anxious, but I arrived at the airport without any issues. I was the only Japanese person, but there were people from various countries around me, and the driver was very kind.

海外での送迎を1人利用するのは初めてで不安だったのですが、何事もなく空港へ着く事ができました。日本人は私1人でしたが、周りも色々な国の人が乗っており、運転手さんもとても親切でした。

Arrived in Honolulu from LAX on a domestic flight. There was already a person in a yellow aloha shirt waiting by the baggage claim belt, and as I approached, they called my name, so I recognized them immediately. There were three groups from the same flight, and we were able to head to the hotel right away. Quick and precise service; I would like to rely on them again next time.

LAX から国内線でホノルルへ到着。バゲッジクレイムのベルトの横にすでに黄色のアロハシャツの方が待機されていて、近づくと先方から私の名前を言われすぐにわかりました。同じ便の方３組ですぐにホテルに向かうことができました。迅速、的確です、次回もお任せしたいです。

I felt that many roads in Hawaii had bumps before the crosswalks, but our guide was used to it and drove smoothly without any discomfort in those areas.

ハワイの道路は横断歩道前は段差があるところが多く感じましたが、ガイドさんは慣れているのでそういったところも不快なく、走ってくれました。

The pickup location at the hotel was easy to find, and the check-in process was smooth, which made me feel relieved. There wasn't much waiting time, which was great.

ホテルの迎えの場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。

I was relieved that after arriving at Honolulu Airport, the meeting place was easy to find and the check-in process went smoothly. It was also nice that there wasn't much waiting time.

ホノルル空港に到着してから集合場所も分かりやすくスムーズに受付が出来
安心しました。待ち時間も余り無く良かったです。

The timing was very accurate, and I felt安心して乗車できました. Unfortunately, since the driver was a woman, I had to load my luggage, which was over 30 kilograms, into the car myself. Overall, I was satisfied, but I would prefer a male driver.

時間等がとても正確で安心して乗車できました。
残念だったのが、女性ドライバーだったため、３０キロ越えのトランクの荷物を自分で車に乗せることになってしまったのが残念でしたが、概ね満足でした。ドライバーは男性の方が有難いです。

I used this to transfer from the airport to my hotel in Honolulu. I paid an additional fee for meet and greet and it was worth it. We were met at baggage claim and whisked to our vehicle waiting at the second island not too far away. We were in the vehicle and on our way in less than five minutes. Definitely a great hassle free experience

After finishing my errands in Maui, I returned to Honolulu for a day trip and was quite tired. However, there was already a bus waiting outside the baggage claim (by chance!?) so I was able to get on right away and return to my hotel, which was a great help. Unlike international flights, it seems there are fewer people boarding, so I think it's a good idea to use this option instead of waiting for a taxi.

マウイでの用事を終えて日帰りでホノルルへ帰ってきた為、かなり疲れていたのですが、バゲージクレーム外に既に(たまたま！？)バスが待機していたのですぐに乗ってホテルまで帰る事が出来て大変助かりました。国際線と違って乗車する人が少なそうなので、タクシー待ちするくらいならこちらでお願いするのはアリだと思います。

I had to take a flight to Maui at 8:30, so I requested a pickup. However, regardless of whether it was a domestic or international flight, the pickup was set for three hours prior. I was aware of this from the time of the arrangement, but I felt that with domestic flights, there tends to be quite a bit of time needed after arriving and completing security checks, so it was a bit uncertain whether taking a taxi would have been better. Especially since I only speak English, I thought it might be just as easy to use a taxi.

所用があり8:30の飛行機でマウイ島へ行く事になっていた為、こちらにお願いしたのですが、国内線・国際線問わず、3時間前のピックアップになっていました。それは手配の時からわかってはいたのですが、やはり国内線だと着いて保安検査を終えてからもかなりの時間が発生するので、タクシーにした方が良かったか微妙な感じでした。特に英語のみなので、それならタクシーを使っても一緒かな、と思いました。

The guidance from the airport was unclear, and I couldn't find the staff. I was at the baggage claim properly, but I ended up being left behind. When I communicated this to a staff member who spoke Japanese, I received a response that suggested it was my fault for not being able to find the pick-up staff.

They did manage to arrange a different bus for me, but it was very unpleasant.

On the way to the airport, I also arrived nearly 20 minutes late compared to the scheduled time, which was quite nerve-wracking.

空港からの案内がわかりづらく、係の人が見つけられなかった。こちらはきちんとバゲッジクレームにいたのに。そのため、置いていかれてしまい、日本語が話せる窓口の人にその旨を伝えた結果、「迎えのスタッフを見つけられなかった貴方達が悪い」というような返答をされた。
なんとか違うバスを手配してはもらったが、非常に不愉快だった。

空港へ向かう際も、予定の時刻よりも20分近く遅れて到着し、肝を冷やした。

It was wonderful to be greeted at Honolulu Airport with leis after a 9 1/2 hour overnight flight from Australia. The warm smiles of the young ladies who presented us with our leis made us feel truly welcome. We appreciated their patience as although our flight arrived on time there were significant delays passing through airport security / customs. The wives loved the fresh orchid leis which where quite beautiful. It was the perfect start to our holiday in Hawaii.

Since my departure was after 1 PM and I wanted to spend as much time in Waikiki as possible, I inquired about a taxi, but I found out that the pickup would be three hours prior. So, I used Roberts. We made one pickup and headed to the airport; this time, there were three groups of five people, and I was the only Japanese. Once again, we arrived smoothly.

出発が１３時すぎの個人手配チケットなので、少しでもワイキキにいたい！と思いタクシーも問い合わせましたが、やはり３時間前のピックアップになることが判り、ロバーツを利用。　１カ所ピックアップし空港へ、今回は３組５人で日本人は私のみ。　今回もスムーズに到着。

Well needless to say this was a great experience, however id like to take the time to brag personally on our girl...she not only waited for our flight to come in which was over 45 min late coming in. ..but she was soooo sweet and just very helpful in getting us to our shuttle...just a great experience all around!

The driver was awesome and very kind, pointed out sights.

The round-trip transfer between the airport and Sheraton Waikiki was very good, with smooth service and a spacious interior. I definitely want to use it again next time.

空港↔シェラトワイキキの往復送迎でしたが、スムーズな対応と余裕のある車内で大変良かったです。次回、また是非利用させて頂きたいと思います。

Wonderful way to be greeted in the wonderful Hawaii!!!

Just as I have used Platinum to take me from the airport to my hotel, I also have used them for years to return me to the airport following my stay in Paradise. And, as always, their car is always on time with an extremely professional driver and newer clean car. You cannot ask for anything more! Your ride to the airport is hassle free without having to make many stops to pick up other passengers at various hotels around Waikiki in a van or bus. It's a great service that I will continue to use each time I visit the Islands.

There aren't many hotels that you can stop by on the way to the airport, so that's good! The hotels and condominiums in Waikiki are covered, which is convenient.

In the case of Nikkei, there are often patterns where only major hotels provide pick-up, but even budget hotels that you might wonder about are included.

空港まで立ち寄るホテル数も多くないので、良いです！
ワイキキのホテル、コンドミニアムはカバーしてるので便利です。

日経だとメジャーホテルのみお迎えのパターンが多いですが、こんなとこも？という安ホテルでもカバーしてます。