Reviewed by: ハワイに戻りたい人
I used the service again this year, just like last year. The conversation with the staff at the airport, who was very knowledgeable about Japan, was really enjoyable. The car was a bit dirty, but I think that's to be expected, so it's fine. The reasonable price is also a great help.
昨年に続き、利用させていただきました。
空港での、すごく日本に詳しい係の方の話がとても楽しかったです。
車は、少し汚いけど、こんなものだど思っていますので大丈夫。
リーズナブルな値段も助かります。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/09 |
| Activity Date: | 2017/10/06 |
Reviewed by: マロン
I always use Roberts Hawaii. Their transportation is affordable and reliable, which gives me peace of mind. This time, I was at a less popular hotel, but they arrived on time to pick me up. If I were to offer a critique, it would be that the driver talked loudly on a personal phone call while driving and stopped at Starbucks to buy coffee. Just know that these are things you can tolerate because you're in Hawaii.
いつもロバーツハワイを利用してます。安くて確実な送迎なので安心感があります。今回はマイナーなホテルだったのですが、時間通りに迎えに来てもらえました。敢えて苦言を呈するならば、ドライバーが運転中に大きい声でプライベート電話したり途中でスタバ?に寄ってコーヒー買ったりするのは、ハワイだから我慢できることってことを知っておいてくださいね。( 一一)
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/09 |
| Activity Date: | 2017/10/03 |
Reviewed by: toshiちゃん
It was my first time, but I felt at ease sending it. The information about the tip was clear, and the driver was very courteous. Thank you.
初めてでしたが、安心して送っていただきました。チップのことも明確でドライバーの方も丁寧な対応でした。ありがとうございます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/07 |
| Activity Date: | 2017/09/13 |
Reviewed by: マジカル
At the airport, there were mostly Japanese and Korean people, but the driver enthusiastically explained about Hawaii in English. I understand English to some extent, but it seemed like the others weren't listening at all, which felt like a waste. However, I'm glad they didn't give up on the explanation. Since the tip is included, I think it's convenient right after arrival.
空港からは、日本人と韓国人ばかりでしたが、ドライバーが、熱心に英語でハワイの説明をしてくれました。私は英語がある程度分かるのですが、他の方は全く聞いていないようでもったいない気がしました。でも諦めずに説明してくれて良かったです。
チップが含まれているので、到着直後は便利だと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/06 |
| Activity Date: | 2017/09/29 |
Reviewed by: ゆうちゃん
The counter at Honolulu Airport is easy to find. The wait time is short and efficient. I choose to come here every time. Above all, the prices are low. I will use it again next time.
ホノルル空港に、カウンターがあり、わかりやすい。待ち時間も少なく、的確。毎回ここに、決めています。なんと言っても値段が、安い。次も使わせていただきます
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/05 |
| Activity Date: | 2017/09/24 |
Reviewed by: にんじん
The bus departed while I was waiting for someone who arrived after me. After seeing off two buses, I finally managed to board the third one, but it seemed that there was someone who had been forgotten after picking up passengers from the domestic flight, so we returned to the departure point. It took nearly 50 minutes after seeing off the first bus before we finally arrived in Waikiki. I felt quite a loss of time.
私より後から来る人を待ってバスは発車しました。
2台のバスを見送り、やっと3台目に乗車できましたが、国内線からの乗客を乗せた後、乗せ忘れて居る人がいたようで、また出発地点に戻りました。
最初のバスを見送ってから、50分近く経過後にやっとワイキキに迎えました。
かなり時間のロスを感じました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/04 |
| Activity Date: | 2017/09/29 |
Reviewed by: にんじん
The pickup was on time, and I was able to use the service without any worries. The driver didn't speak Japanese and seemed confused when confirming the airline, complaining in the car, but I didn't feel any inconvenience. They were friendly, and I would like to use the service again.
ピックアップは時間通りで、不安もなく利用できました。
ドライバーさんは日本語が話せない方で、年配の方が航空会社を確認されて、戸惑われたようで車内で文句を言っていましたが、私はとくに不都合を感じませんでした。
愛想も良くて、また利用したいと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/04 |
| Activity Date: | 2017/10/01 |
Reviewed by: かわまた
Due to our circumstances, the flight was changed the day before departure, and I thought I might have to use a taxi as a last resort. However, when I went to the counter at Honolulu Airport, they were very polite and quickly checked for shuttle availability and got me on board!
こちらの都合で前日に出発の便が変わって、最悪タクシー使うしかないかなーと思いダメもとでホノルル空港のカウンターに行ったら、丁寧な対応ですぐにシャトルの空きを確認してくれ、乗せてくれました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/03 |
| Activity Date: | 2017/09/30 |
Reviewed by: ちゃーー
This is my third time requesting a pick-up service here, and I was the most disappointed this time.
1. First of all, there was no confirmation of my name during the pick-up.
2. Even though I said "Thank you" when receiving my luggage at the airport, the driver didn't make eye contact and got into the car in silence...
It was clearly intentional. Is this racial discrimination? We are customers, after all.
There are plenty of pick-up companies available, so I would like to reconsider using this service in the future. By the way, the driver who came to pick me up at the hotel on September 30 at 8:05 was the one involved. I think they should receive further training.
こちらで送迎をお願いするのは三回目なのですが、今回一番がっかりしました。
1先ず送迎時、名前の確認も一切しない。2 空港で荷物の受け渡しにThank Youと言ったのにも関わらず目も合わせないし、無言で車に乗り込んで行ったりと....
明らかにあれはわざとですね。人種差別でしょうか????こちらお客様なんですけど????
いくらでも送迎会社はあるので今後はこちらを利用するかは再度考え直したいと思います。
ちなみに9/30に8:05分にホテルに送迎に来た運転手です。再指導されたほうが良いと思います。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/03 |
| Activity Date: | 2017/09/30 |
Reviewed by: けんじ
The bus was delayed for over 15 minutes, possibly due to delays from other customers or because it was crowded, but the driver did not offer any apologies. While it was understandable that my luggage was heavy, I was repeatedly told how heavy it was, and there was a clear vibe that they wanted a tip. It arrived at the airport without any issues, which was good, but the overall experience wasn't particularly pleasant; it left a neutral impression, neither good nor bad.
Additionally, for some reason, this time the passengers received a mug.
他の顧客の遅延があったのか、もしくは込み合っていたのか15分以上遅延をしたが、バスの運転手からは特に謝罪の言葉もなかった。
また、自分自身の荷物が重かったのが仕方ないが、重い重いと何度も言われて、チップを欲しいという雰囲気を前面に出してきた。
問題なく空港まで届いたので良いが、そこまで気持ちの良い対応というわけではなく、良くも悪くもないイメージだった。
また、なぜか今回の搭乗者にはマグカップがもらえた。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/02 |
| Activity Date: | 2017/09/29 |
Reviewed by: George
They assisted me.
The line I was directed to at immigration was moving slowly, and it took quite a while, but I was greeted with a smile, which made me feel at ease.
対応してくれました。
入国審査で振り分けられた列の進みが遅く、かなり遅くなったのですが、笑顔で迎えてもらい安心しました♪
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/02 |
| Activity Date: | 2017/09/29 |
Reviewed by: いっしー
Upon arriving in Honolulu, I was quickly guided to the bus by the staff waiting at the counter to the right of the exit. While I don't think there's much difference compared to taking a taxi, considering the need to explain things in English to the taxi driver, this option is much easier. Plus, since you can make a reservation in advance, you won't have to deal with any stress after a 7-8 hour flight. I definitely plan to use this service again in the future.
ホノルルに到着し、出口右横の窓口で待っているとすぐにスタッフの方がバスまで案内してくださいました。
タクシーでもあまり変わらないとは思いますが、タクシーの運転手さんに英語で説明したりすることを考えると、こちらのほうが楽ですし、事前に予約しておけるので7~8時間のフライトの後のフライトでしんどい思いをすることもないので、これからも使用したいと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/01 |
| Activity Date: | 2017/09/25 |
Reviewed by: Lyn
No air conditioning and a little squashy but otherwise good. The lady driver was lovely
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Couples |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/09 |
Reviewed by: のじかな
It's spacious and comfortable! I was dropped off at the domestic check-in counter for Hawaiian Airlines at the airport on my way back, which was a bit confusing for me since I don't speak English. By the way, the international check-in counter is No. 3.
広いし快適!
帰りの空港で降ろされる場所が、私はハワイアンエアなんですが国内線チェックインカウンターに降ろされたのが英語が出来ない私は少し戸惑いました。
ちなみに国際線チェックインカウンターはNO.3です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/10 |
Reviewed by: Cynthia
My Lei greeter was absolutely wonderful. Very kind and knowledgeable. My shuttle was running late & she stayed with me until it arrived.
This was my 17th time to Hawaii and in previous years I used a previous Lei Greeting Company & an elderly man was my Lei greeter. He was so rude I had to change companies. I'm very pleased with this company and I highly recommend them. I recommend them to all my friends who visit Oahu.
Aloha Cynthia!
We are very pleased to have your positive review! I remember your situation from before, and it was very odd because our only elderly man is such a wonder and does not know anything but Aloha. Regardless, your greeter, Jhannadette, is always such a fun woman to work with. Her "spunk" is what makes airport greetings in Honolulu such fun, and I am glad you were able to experience it this time around. We hope to have the opportunity again to serve you in the future!
Mahalo!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Orchid Lei |
| Attended as: | Solo Travelers |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/10 |
Reviewed by: きたたか
The pickup was on time, making for a smooth trip to the airport. I received a souvenir cup, but struggled with carrying it. For two people, it ended up being more expensive than a taxi, but the smartphone booking was easy.
時間通りの送迎でスムーズに空港へ。土産のカップももらったが、ハンドキャリーに苦しんだ。2人だとタクシー代より高くつくがスマホで簡単予約。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/04 |
Reviewed by: devil
The guide's explanation was very good and I learned a lot. The potatoes in the curry were large and very delicious.
ガイドさんの説明が大変良くて、大変勉強になりました。
カレーのジャガイモが大きくて大変おいしかった。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Families |
| Posted on: | 2017/09/30 |
| Activity Date: | 2017/09/27 |
Reviewed by: Linda
Beautiful lei and a great way to be welcomed to Hawaii. The lady was lovely and gave us some information and took our picture. Recommended and will use services again.
Aloha Linda, thank you so much for taking the time to write about your experience. The greeter will be so happy to hear about it and we are all very honored to have met you that morning! We hope to see you again some day soon! Mahalo!
| Rating: | |
|---|---|
| Packages: | Deluxe Fragrant Tuberose & Orchid Lei |
| Attended as: | Families |
| Posted on: | 2017/09/29 |
| Activity Date: | 2017/09/14 |
Reviewed by: Linda
Beautiful lei and a great way to be welcomed to Hawaii. The lady was lovely and gave us some information and took our picture. Recommended and will use services again.
Aloha Linda!
Thank you for that wonderful review! It was such a thrill because your greeter, Mary, made the lei for you and Steve to perfection! We hope we can serve you again on your next Hawaiian expedition!
Mahalo!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Classic Ti Leaf Lei |
| Attended as: | Families |
| Posted on: | 2017/09/29 |
| Activity Date: | 2017/09/14 |
Reviewed by: とらべらー
I had to wait about 20 minutes because I was in the same vehicle as passengers from another flight, but since I couldn't check in early with the morning flight, I relaxed while waiting. Once we departed, there were no particular issues, and since the tip was included, it was nice to be at ease on the day of arrival.
他の便のお客さんと同じ車だったので、20分くらい待ちましたが、
朝早い便でチェックインも出来ないので、のんびり待ちました。
出発してからは特に問題も無く、チップ込みなので到着日には
気楽で良かったです。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/09/29 |
| Activity Date: | 2017/09/09 |
Reviewed by: えみーぬ
My first time in Hawaii.
As soon as I landed at Honolulu Airport, I was able to spot the Roberts Hawaii sign right away.
They gave me a necklace as a gift, which really boosted my Hawaiian spirit!
I had a lovely conversation with a young man who spoke Japanese quite fluently, asking me where I was from and my name, making the start of my trip very special.
初めてのハワイ。
ホノルル空港に降り立ったらすぐにロバーツハワイのプラカードを見つけることができました。
ネックレスをプレゼントしてくださり、ハワイ気分が早々に上がりました!
どこからきたの?名前は?など、日本語がかなり流暢なお兄さんにたくさん話しかけて頂き、
旅の始まりがとても素敵なものになりました。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/09/28 |
| Activity Date: | 2017/05/17 |
Reviewed by: えみーぬ
The bus design was eye-catching, so it was reassuring to be able to find it quickly among the tourist spots. I ended up being about two minutes late for checkout and was waiting at the hotel entrance, but even after 30 minutes, it still hadn't arrived. When I called Roberts Hawaii, I was told that the bus had already left the hotel. (laughs) I know it was my fault for being late, but if I had received a call, I could have given up and left early by taxi, which would have saved me a painful time loss. Fortunately, I made it to the airplane on time, but it was a bit nerve-wracking. I had thought that time in Hawaii would be relaxed, but it turns out that punctuality is definitely important. I apologize for the inconvenience. However, I was actually impressed by their strict adherence to the schedule.
バスのデザインが目をひくので、観光地のなかでもすぐに見つけられるのは安心でした。
チェックアウトに手間どり2分ほど遅れてしまって、ホテルの入り口で待っていたのですが
30分たっても来ず、、
ロバーツハワイに電話で問い合わせると、もうホテルを出発してしまったとのことでした。笑
遅刻したのがわるいのですが、連絡一本くださっていたら、あきらめて早々にタクシーで出発できたのに、痛いタイムロスとなりました。。
飛行機には間に合ったので良かったですが、ひやりとしました。
ハワイはのんびり時間かな~と勝手に思っていたのですが、時間厳守ぜったいですね。
ご迷惑をおかけして申し訳なかったです。
でも、時間厳守で運行されるのは逆に好印象でした。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/09/28 |
| Activity Date: | 2017/05/22 |
Reviewed by: ちーこ
I had plans to play golf in Hawaii and brought my golf bag from Japan. Many other companies and taxis charge extra for golf bags, but this one did not, so I chose it. The tip was also included in the fare, so I didn't have to pay anything on-site, and I arrived at the hotel smoothly without any waiting. I plan to use this service again next time.
ハワイでゴルフの予定があり、日本から持参したのですが、他の会社やタクシーはゴルフバックは別料金が発生するところが多くここはそれが無かったので選びました。チップも料金に含まれてたので現地で払うことはなく、待つこともなくスムーズにホテルまで辿り着けました。また次回もお願いしようと思います。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/09/28 |
| Activity Date: | 2017/09/22 |
Reviewed by: Dottie Pelfrey
Loved loved our lei's fresh and beautiful !! The lady helped get our luggage and our shuttle. She was wonderful!!
Aloha Dottie!
Thank you for your wonderful review! Your greeter, Marlyn, had an absolutely wonderful time with your lei greeting. We pride ourselves with our aloha, and we are glad to have shared it to you to last you a lifetime! I will inform Marlyn of your wonderful review, and I am quite certain that she will be ecstatic. We hope to serve you again in the future!
Mahalo Nui Loa!
-- Jesse I.
| Rating: | |
|---|---|
| Packages: | Honeymoon Special Leis (Set of 2 Leis) [until 12/31/2017] |
| Attended as: | Couples |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/18 |
Reviewed by: じません
I used the shuttle service from the airport to the Royal Hawaiian. It was a shared ride with foreigners, but I was grateful for the comfortable transport to Waikiki.
空港からロイヤルハワイアンまでの送迎に利用。外国人との乗り合いだが、快適にワイキキまで送迎してもらえて助かった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/18 |
Reviewed by: じません
I used it until the airport on the way back. It was not limited to Japanese people; it included foreigners as well, but I had no worries and was able to use it comfortably.
帰りの空港までで利用した。日本人限定ではなく、外国人の方を含めた送迎だったが、何も不安なことはなく気軽に利用できた。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/23 |
Reviewed by: kako
On September 20th, I requested a transfer from Honolulu Airport to Sheraton Waikiki Hotel. Since it was my family's first visit to Hawaii to attend my child's wedding, I was a bit anxious, but the friendly staff came to greet us, and we arrived at the hotel smoothly. Thank you very much.
9/20にホノルル空港からシェラトンワイキキホテルまで送迎をお願いしました。
子供の結婚式に出席するため、初めて家族でハワイを訪れたので、不安でしたが、感じの良いスタッフが迎えに来てくれ、スムーズにホテルに到着する事ができました。ありがとうございました
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Families |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/20 |
Reviewed by: Stephen Rogers
Good service
Could have been better with assistance from curb.
I had to pull multiple bags up a driveway to hotel entrance
| Rating: | |
|---|---|
| Packages: | Pier to Waikiki Hotels |
| Attended as: | Couples |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/22 |
Reviewed by: MaryA
The bus driver was very courteous and very helpful. He was polite and made sure that we had everything we brought with us. He dropped us at the right terminal spot and reminded us of the agricultural restrictions and where to go to have our luggage checked.
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/09/25 |
| Activity Date: | 2017/09/22 |
Reviewed by: BYJママ
They arrived on time to pick us up, allowing us to end our trip to Hawaii on a pleasant note. Since the tip was included, we didn't have to think about any extra details, so I will definitely use their service again next time.
時間通りに,お迎えにきてくれ,気持ちよくハワイの旅を終えることができました。チップも混みなので,よけいなことも考えなくてよいので,次回も利用させてもらいます。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/09/24 |
| Activity Date: | 2017/08/29 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for using our shuttle service. However, we sincerely apologize for not being able to provide a satisfactory service.
Upon checking with the local operating company regarding the situation on the day, we learned that the driver assigned was a new driver. The operating company has reported that they will ensure thorough training for the drivers to prevent a recurrence. We apologize on behalf of the operating company for causing disappointment during your valuable trip.
We take your feedback seriously and, together with the operating company, will strive to improve our services further.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は送迎シャトルサービスをご利用いただき誠にありがとうございます。しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日の状況を現地催行会社に確認いたしましたところ、担当ドライバーが新人ドライバーだったとのことでした。催行会社より再発防止のため、ドライバーへの指導を徹底するとの報告を受けております。せっかくのご旅行中に残念なお気持ちとさせてしまいましたこと催行会社に代わりお詫び申し上げます。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム