Reviewed by: xxxx
I often use this service because they usually arrive on time. However, this time, even though I was told to wait for the flight number, they were not at the promised location. I had to search around and finally found someone from the company, and I was able to meet with the person in charge. Their excuse was that today's flight might have arrived early.
They should normally be checking arrivals in real-time.
It seems that there may be more staff who are not doing their jobs properly.
Caution is needed.
良く利用するのは割と時間通りに来てくれるからです。
しかし今回は、時間じゃなくて 便名でお待ちしていますとのことなのに、
約束のとこにはいません。
こちらが探し回ってやっと会社の人を見つけて、担当にあうことができました。
言い訳は、今日の便は早く着いたのかな?だって。
通常はリアルタイムで到着を確認しているはずです。
ちゃんとしないスタッフも多くなったのかもしれません。
注意が必要です。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/11/02 |
| Activity Date: | 2017/10/30 |
Reviewed by: Lowell
Toa was very knowledgeable about the history of the memorial and also very entertaining
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Couples |
| Posted on: | 2017/11/02 |
| Activity Date: | 2017/10/30 |
Reviewed by: Lynn H
This is not the tour companys fault but if you want to be able to see Pearl Harbor don’t take this tour. The guide was late picking us up and we were at the end of the line. He did get our tickets for us but we spent a lot of time waiting around. There was not nearly enough time to see the site. The island tour was long and not very good. Unable to stop along the beaches due to laws. Dole plantation was a tourist trap and the macadamia shop was over run with people chowing down on the free samples. Anyway time would have been better spent seeing more of Pearl Harbor. So if you have a choice spend your time at Pearl Harbor and skip the bus tour. Find your own beach to hang out on later in the day
| Rating: | |
|---|---|
| Packages: | Arizona Memorial & Circle Island Tour |
| Attended as: | Couples |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/18 |
Reviewed by: くれいじ
The pickup was 10 minutes late, but it was within the expected range. There were only four groups, including myself, on a large bus, so it was smooth. However, I was dropped off quite a distance from the check-in counter, so I had to walk quite a bit while pulling two suitcases, which was a bit disappointing.
ピックアップは10分遅れでしたが想定の範囲内。大きなバスに私を含め4組だけでスムーズでした。ただチェックインカウンターから割と離れたところで降ろされたので、スーツケース2つを引っ張ってけっこう歩いたのが残念と言えば残念。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/31 |
Reviewed by: 匿名です
Due to the typhoon, my arrival time at the airport was delayed by about 5 hours, but they came to pick me up right on time. The transfer went smoothly, and I was able to reach my destination safely without any issues.
台風の影響で空港への到着時刻が5時間ほど遅れたが到着時間に合わせてしっかり迎えに来てくれました。移動も特に問題なく安心して目的地に着くことができました。
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Couples |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/22 |
Reviewed by: Amber
Would highly recommend!! We enjoyed this so so much! Very professional and polite crew!!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/28 |
Reviewed by: やんちゃママ
The canyon horseback riding was amazing. After a 30-minute explanation, we had an hour of riding. I was also able to enjoy shopping and dining in Haleiwa. I could shop at the pineapple farm, and finally, I got to see sea turtles. It was a fulfilling day.
渓谷乗馬が最高です。30分の説明の後、1時間の乗馬です。
ハレイワでもゆっくり買い物や食事ができました。
パイナップル農園で買い物もできたし
最後に海カメも見れました。
充実した1日でした。
| Rating: | |
|---|---|
| Packages: | 渓谷乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2017/10/31 |
| Activity Date: | 2017/10/04 |
Reviewed by: Heather
the driver was on time, entertaining. it was just a bit of a turnoff the way he pushed for gratuities
| Rating: | |
|---|---|
| Packages: | [Departure] Hotel to Airport |
| Attended as: | Couples |
| Posted on: | 2017/10/30 |
| Activity Date: | 2017/10/05 |
Reviewed by: Michele
Good .The driver was excellent and very knowledgeable and funny. The different stops were quite interesting, and Hanauma bay very beautiful. Buffet dinner was good.
| Rating: | |
|---|---|
| Packages: | Standard Package with Lunch & Tram ride [Available until 12/14/2023 ONLY] |
| Attended as: | Solo Travelers |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/02 |
Reviewed by: Jenny
This tour was absolutely amazing. Our pilot Chris was fantastic and our entire family enjoyed the experience. I am terrified of heights however I would highly recommend this tour as a must do when visiting Honolulu.
| Rating: | |
|---|---|
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/25 |
Reviewed by: Craig
This was by far the highlight of our trip. If you want to really see all of Oahu do it from the air. Our pilot Darren was terrific! I was seriously thinking about booking again for the next day....it’s that much fun.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/26 |
Reviewed by: Aloha luv
First time booking a tour when visiting Oahu and was pleased with this company. Price was very reasonable especially because it includes transportation and advance tickets to USS Arizona. Bus was very spacious & clean & comfortable & on time! Our driver, John, was very pleasant & professional. Knocked off 1 star because I wish there was more time spent touring downtown. I thought this tour included Chinatown but we didn't even get close nor was it even mentioned. Honestly, Honolulu is not so big that more time can't be spent exploring. Overall, a very nice experience, mahalo!
| Rating: | |
|---|---|
| Packages: | 8:00 AM Standard Tour [2022] |
| Attended as: | Friends |
| Posted on: | 2017/10/29 |
| Activity Date: | 2017/10/07 |
Reviewed by: ANA777-9X
Although the airplane arrived slightly early, I waited about 1 hour and 20 minutes at the shuttle station. The staff member was coordinating and communicating, but the delay was significant, and I couldn't go to Diamond Head!
飛行機が若干早く到着したのにシャトル乗り場で1時間20分位待ちました。担当の係の人は
連絡・調整してくれていましたが、遅れが大きくダイヤモンドヘッドに行くことが
出来ませんでした!
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/22 |
Reviewed by: jijipapa
It was great to be able to check in at the counter at the airport exit, receive assistance in Japanese, and have my luggage transported, allowing for a smooth arrival at the hotel.
空港出口のカウンターで受け付け後、日本語で対応してもらい、荷物も運んでいただきスムーズにホテルに到着できて良かった。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/25 |
Reviewed by: ruke
This trip was self-organized, and I was unsure about the transportation arrangements. Since it was in the Kahala area, I had trouble finding a service, but I was greatly helped by the smooth transportation while passing by the long lines for group tours.
今回の旅行は個人手配で、送迎をどうしようか。
またカハラ地区でしたので、お願いするところに困っていましたが、団体ツアーの大行列を横目に、スムーズに送迎いただき大変助かりました。
| Rating: | |
|---|---|
| Packages: | 空港→ザ・カハラ・ホテル&リゾート |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/08 |
Reviewed by: マロン
I think it's great that the hotel has limited pickup locations. The timing is also accurate, which gives me peace of mind. I plan to use it again next year.
ホテルのピックアップ先を限定しているのが良いと思います。
時間も正確で安心感があります。
また来年も利用するつもりです。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/07 |
Reviewed by: MIHO
It was unfortunately rainy, but it was really, really great. Our guide was Japanese and shared a lot of useful information about the current situation in Hawaii, the importance of seat belts, and other helpful tips, making the bus ride enjoyable.
In Haleiwa, despite the rain, we were able to tour the area by bus, and the guide provided various information beforehand, which made it very easy and efficient to get around. Personally, Teddy's Bigger Burgers was incredibly delicious...
I thought I might not be able to see the sea turtles because of the rain, but I was able to! I was so happy.
And above all, horseback riding! It was really great. As the name suggests, we walked along the beach the whole time. It felt quite relaxed, in an American way, but that allowed for a lot of interaction with the horses, which was fun. The horse I rode was a mischievous one that kept wandering off the line to eat grass, but the instructor only stepped in during those moments. It was a shame it rained, so I’d like to try again on a sunny day! I'm glad I participated!!
あいにくの雨だったのですが、すごくすごく良かったです。日本人のガイドさんで、ハワイの現状、シードベルトの大切さ笑、耳寄り情報など、ためになる情報もたくさん教えてくれて、バスに乗ってるだけで楽しかったですね。
ハレイワでは、あいにくの雨だったのですが、ハレイワの道を一通り全てバスで周り、ガイドさんが事前に色々案内した上で、降ろしてくれる流れだったので、とてもわかりやすく効率的にまわることができました。個人的にテディーズバーガーがとろけるほど美味しかったです…
ウミガメは雨だったので無理かなーと半分諦めていたのですが、見ることができました!嬉しかったです。
そしてなんといっても乗馬!すごくよかったですよ。その名の通り、海辺をずっと歩きます。アメリカっぽく結構放置?笑気味だったのですが、そのぶん馬と交流ができて、楽しかったです。わたしが乗った馬はやんちゃな馬で、すぐ列からはみ出して草を食べに行っちゃう男の子だったのですが、そういう時にのみインストラクターのおじさんが対応してくれました。雨だったのだけ残念だったので、晴れの時にまた挑戦したいな!と思います。参加してよかったです!!
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Friends |
| Posted on: | 2017/10/28 |
| Activity Date: | 2017/10/23 |
Reviewed by: Craig
This is a “must do” activity. You can spend an entire day, or just a few hours. We ended up spending about 6:00 hours and loved every bit. Go early, as the crowds are not bad in the mornings before 9:00.
| Rating: | |
|---|---|
| Packages: | Passport to Pearl Harbor |
| Attended as: | Couples |
| Posted on: | 2017/10/27 |
| Activity Date: | 2017/10/24 |
Reviewed by: Rose
Lovely hike! The water and hiking stick as well as the bug spray that was provided, was greatly appreciated.
| Rating: | |
|---|---|
| Packages: | Manoa Valley Hike |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/27 |
| Activity Date: | 2017/10/24 |
Reviewed by: ノブコ
I chose VEITRA because it allowed me to fulfill both my desire to visit Haleiwa and to go horseback riding. I'm glad I selected this option because they guided me efficiently through the things I wanted to do in Haleiwa (I wanted to see sea turtles, eat garlic shrimp, try shave ice, and do a little shopping), so I didn't have to worry about getting lost.
I was able to enjoy horseback riding while looking at the ocean, which was very pleasant. It's a shame that I could only take one photo while riding the horse, and I couldn't stop it from eating grass. The guide shared various stories while driving, which was helpful.
ハレイワに行きたかったのと 乗馬が したかったのを両方叶える事が出来るので VEITRAにしました、
こちらを選んで 良かったと思うのは ハレイワでやりたい事 (ウミガメが見たい、ガーリックシュリンプを食べたい、シェイプアイスも食べたい、お買い物も少ししたい)を無駄なく 案内してくれるので 迷う事が有りません。
乗馬も海を見ながら 気持ち良く出来ました、
草を食べるのを辞めさせる事は出来ませんでしたが
馬に乗ってる写真が一枚しか撮れなかったのは残念です。
ガイドの方は運転しながら 色々な話をして下さり参考になりました。
| Rating: | |
|---|---|
| Packages: | 海辺乗馬付きプラン |
| Attended as: | Families |
| Posted on: | 2017/10/27 |
| Activity Date: | 2017/10/17 |
Reviewed by: KKD
The food was only ok. Service was very good. show was great! We had some wind which made some waves, so the boat was rocking a bit. Our server came around to ask if anyone was feeling seasick. Thankfully, no one in our group was.
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Couples |
| Posted on: | 2017/10/26 |
| Activity Date: | 2017/10/15 |
Reviewed by: hulamoon
This was my second time using the service. The customer service is polite. If I had to say something, the reception counter is a bit hard to find. I will use it again next time.
今回二回目利用でした。
丁寧な接客です。
強いて言えば受付カウンターがわかりづらい。
次回も利用します。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/26 |
| Activity Date: | 2017/10/19 |
Reviewed by: Rose
I wasn’t expecting much since it wasn’t a tour. The driver did drive by past places that have significance to President Obama. Beautiful waterfall! No need for a guide.
| Rating: | |
|---|---|
| Packages: | Manoa Valley Hike |
| Attended as: | Families with Young Children |
| Posted on: | 2017/10/25 |
| Activity Date: | 2017/10/24 |
Reviewed by: 鈴木さん
On the day of my return, there was an incident where the pickup location changed due to a parade on Kalakaua Avenue, and I had to walk about five minutes from the hotel to the pickup spot. However, I received an email in advance about the location change, and the pickup arrived on time to get me.
帰国当日、カラカウア通りがパレードでピックアップ場所が変更になるアクシデントがあり、ホテルからピックアップ場所まで5分ほど歩かなければならなくなりましたが、事前に場所変更のメールを頂き、時間通りに迎えが来てピックアップしてもらいました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/24 |
| Activity Date: | 2017/10/21 |
Reviewed by: Miya
I had a reservation in advance, but I was made to wait. How is it that same-day purchasers got to leave first?
事前に予約してるのに待たされた。
当日購入者の方が先に出発ってどーゆーことだ?
!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Friends |
| Posted on: | 2017/10/23 |
| Activity Date: | 2017/10/20 |
Reviewed by: 旅行好き主婦
The pickup time was quite early at 9:50 for a 1:00 PM flight, but they arrived right on time. The driver was a foreigner and did not speak Japanese, but he handled everything without any issues. There were only two groups of Japanese and one group of foreigners, so it was a small number of passengers. For drop-off, they first took the foreign group to the terminal for Hawaiian Airport, and then after a short drive, they dropped us off at the terminal for the other airport, splitting it into two trips. They dropped us off near the ANA counter, so there was no confusion. I would like to request this service again next time when arranging individually rather than through a tour.
13:00フライトで9:50ピックアップと、時間はかなり早めでしたが、ピックアップ時間ピッタリに来てくれました。
外国人ドライバーで日本語は不可でしたが、問題なく対応してくださいました。
私達を含めて2組の日本人、外国人1組と少人数で対応して頂きました。
降車は、まず外国人グループをハワイアン空港用のターミナルに、その後少し走行してその他空港用のターミナルと2回に分けて行いましたが、ANAカウンターの近くで降車してくださったので、迷うことはありませんでした。
ツアーではなく個人手配の際は、次回もお願いしたいと思いました。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/09 |
Reviewed by: 旅行好き主婦
It took about two hours to arrive at the hotel after arriving at Honolulu Airport. After clearing customs and checking in at the counter, I was told that the car would arrive in about 10 to 15 minutes, but I ended up waiting for about an hour. The person at the counter seemed to be Japanese, so they assisted me in Japanese, which was stress-free. They also apologized for the delays, which helped me feel more at ease. However, I noticed that the other tour guests who arrived on the same flight quickly disappeared, so I think I need to consider whether to use this service again in the future. The driver did not speak Japanese, but we had no issues getting to the hotel by just mentioning the hotel name, and since there were only four stops including ours, it was smooth once we got on the vehicle. If only the waiting time could be improved...
ホノルル空港到着から、2時間後にホテルに到着した形です。
関税等が終了して、カウンターで受付をしてから10~15分くらいで車が来ると言われて約1時間待ちぼうけでした。
カウンターの方は日本人?のようでしたので、日本語で対応して頂いたのでストレスはありませんでした。
また、随時、遅くなることを誤ってくれたりしていたので、心情的には落ち着くことができました。
ただ、同じ便できたツアー客がさ-っといなくなったので、今後使うかどうかは要検討かな、とは思いました。
ドライバーは日本語不可でしたが、ホテル名で問題なく行けましたし、私達を含めて4つしか回らない感じでしたので、乗り込んでからはスムーズでした。
待ち時間さえ何とかなれば……
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/10/05 |
Reviewed by: ボビー
I stayed at the New Otani Kaimana Beach Hotel, which was a bit away from the center of Waikiki, but I was able to get shuttle service without any additional charges. I had a hard time encountering the travel agency representative at Honolulu Airport. When I went to the Information Center, they kindly provided details about the travel agency's characteristics (like the color of their clothing) and even called the travel agency for me.
ワイキキの中心から離れていたTHE NEW OTANI KAIMANA BEACH HOTELに泊まっていたのですが、追加チャージがかかることなく送迎していただけました。
ホノルル空港で旅行会社の方となかなか遭遇できませんでした。Information Centerに行くと、旅行会社の特徴(来てる服の色とか)を教えてくれたり、旅行会社に電話してくれたり、大変に親切な応対をしていただけます。
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/21 |
Reviewed by: ボビー
I stayed at the New Otani Kaimana Beach Hotel, which is a bit away from the center of Waikiki, but they provided shuttle service without any additional charge. The area is full of nature, away from the noise of the beach. The photo is of a seal napping on the beach in front of the hotel.
ワイキキの中心から離れていたTHE NEW OTANI KAIMANA BEACH HOTELに泊まっていたのですが、追加チャージがかかることなく送迎していただけました。
ビーチからちょっと離れた喧噪には自然がいっぱいです。写真はホテル前のビーチで昼寝していたアザラシ。
| Rating: | |
|---|---|
| Packages: | ワイキキ→空港 |
| Attended as: | Couples |
| Posted on: | 2017/10/22 |
| Activity Date: | 2017/09/25 |
Reviewed by: ななみん
After arriving at the airport, I waited for about 10 minutes, and then the shuttle came to pick me up. Since there were only three groups, we didn't have to make many stops, and I was taken to the hotel right away!
空港に着いて10分程待てば迎えのシャトルが来ました。グループも3組だけだったのでホテルもそんなにまわらず、すぐにホテルに送って貰えました!
| Rating: | |
|---|---|
| Packages: | 空港→ワイキキ |
| Attended as: | Couples |
| Posted on: | 2017/10/20 |
| Activity Date: | 2017/10/07 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you very much for participating in the tour.
However, I sincerely apologize for not being able to provide a satisfactory service.
Regarding your departure from the airport, we prepare the shuttle based on the number of guests and the destination at the time of your check-in.
Therefore, please understand that in some cases, customers who purchased the shuttle service on the day may depart earlier. I apologize for the inconvenience caused after your long flight. Moving forward, we will request the operating company to properly explain the situation to customers who are waiting.
Thank you for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
空港からのご出発につきましては、お客様がチェックインされた時点でお客様の人数、お送り先をもとにシャトルをご用意させていただいております。
そのため、場合によっては当日にシャトルサービスをご購入されたお客様が先に出発される場合もございますことご了承ください。
長時間のフライト後お疲れのところご不便おかけいたしましたことお詫び申し上げます。今後はお待ちいただいているお客様にご状況をきちんと説明するよう
催行会社に要請してまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム