Oahu
Despite being told to gather 15 minutes early and arriving on time, there was no guidance to the bus even after more than 30 minutes past the departure time, which frustrated the other participants as well. After waiting 40 minutes past the scheduled departure, we were finally directed to the bus and set off, but we only had about 25 minutes to see the City Lights.
The return bus didn't make us wait as long, but it was so crowded that we couldn't find a seat on the trolley and had to stand the entire time.
I couldn't enjoy it at all.
15分前集合という事で、時間厳守したにもかかわらず、出発時間を30分以上過ぎてもいっこうにバスへの案内がなく周りの参加者もイラついていた。出発時間を40分経過した後にバスに案内されてやっと出発したが、シティライツを見ることができる時間は、たったの25分程度…
帰りのバスはそれ程待たされはしなかったが、トロリーに座ることができないほどすし詰め状態で、ずっと立っていた。
全く楽しめなかった。
Thank you very much for participating in the tour.
However, we sincerely apologize for the significant delay of the trolley, which prevented you from fully enjoying the tour.
We have confirmed the details with the local operating company. On that day, there was a major scheduling error on their part, which caused a considerable delay for the 19:00 service that you were scheduled to join. We are truly sorry that due to this oversight, you were unable to enjoy the City Lights as originally planned. We understand that while waiting for the trolley, you may have felt anxious as time passed without any updates. Additionally, we apologize for the discomfort caused by the extremely crowded return bus.
We have also sent you a separate email with further information, and we would appreciate it if you could take a moment to check it.
We take your feedback seriously and will strive to improve our services in the future.
Thank you very much for your valuable feedback during your busy schedule.
Best regards,
VELTRA Customer Support Team
この度はツアーにご参加いただき、誠にありがとうございました。
しかしながら、トロリーの大幅な遅れにより、十分にツアーをお楽しみいただけず、大変申し訳ございませんでした。
今回の内容を現地催行会社に確認させていただきました。当日は催行会社側の配車ミスによりお客様がご参加された19:00の便にかなりの遅れが出てしまったとのことでございます。手配不備による遅れにより、楽しみにされていたシティ・ライツを当初の予定通り御覧いただけず誠に申し訳ございませんでした。トロリーをお待ちいただいた間、ご案内のないまま時間がすぎてしまい不安なお気持ちだったかと察します。また、帰りのバスが非常に混雑しておりご不快なお気持ちにさせてしまいましたこと、お詫び申し上げます。
別途メールでもご案内させていただいておりますのでご確認いただけましたら幸いです。
お客様からのお言葉を真摯に受け止め、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
This was a great experience starting from the pick up at our hotel. Larry our driver was very welcoming and he made the bus ride fun and was full of information. We have been to Honolulu before but really enjoyed the information and the opportunity to hear about Hawaii history. The Punch Bowl was made interesting by our driver Larry who provided lots of details that were new to us. When we arrived at Pearl Harbor he made sure that we knew where to go and when to be there. We were the only ones doing the Mighty Mo tour so again he made sure we knew what to do and when. His estimations of the times for the activities were spot on. The towel service was much appreciated after climbing the ladders of the Missouri. Thanks for the great experience.
In short, it's a tour that takes you by bus to a Christmas night festival in Hawaii. For those who are unsure about the bus ride back and forth, taking this bus from Waikiki to the city makes it a fun experience. There are many white people on the bus and once you arrive, so you can really enjoy the foreign atmosphere, which is a hidden charm. There are some small stalls, but it's not the kind of place where you can eat a lot, so it's safer to have a meal beforehand. After returning, there weren't many places to eat open in Waikiki either.
簡単に言えば、ハワイのクリスマスの夜のお祭りにバスで連れて行ってもらうツアーです。
ただ、行き帰りのバスに自信がない人は、ワイキキから市中までこのバスで連れて行ってもらうと楽しく行けますね。バスの中も着いてからも、白人の方がたくさんいるので、え?っと思うくらい外国気分を満喫できるのも、隠れた魅力ですね。ちょっとした出店は出るのですが、ガッツリ食べれる感じでもないので、事前に腹ごしらえをして参加した方が無難です。帰ってきてからはワイキキでも、あまり食べるところが空いてませんでした。
Thank you for participating in the Waikiki Trolley Holiday Light Tour. Some may feel that the city's illuminations are lacking compared to those in Japanese cities, but we hope you enjoyed the Hawaiian-style Christmas with the palm tree lights, the Aloha Santa couple, and decorations of marine life. We would be delighted if you choose to join us again in the future. From all the Waikiki Trolley staff.
この度はワイキキトロリーホリデーライトツアーにご参加いただきありがとうございました。街のイルミネーションは日本の市街に比べてしまうと物足りないと感じてしまう方もいらっしゃるかしれませんが、ヤシの木のライトアップやアロハのサンタ夫婦や海の生物のデコレーションなどハワイらしいクリスマスをご満喫いただければ幸いです。また機会がございましたらぜひご利用ください。 ワイキキトロリースタッフ一同
It was great that I could ride the Purple Line and go all the way to Pearl Harbor. I found out that the one-day unlimited pass actually becomes valid for two days when I received it. Unfortunately, I had already planned to be almost nowhere near Waikiki on the second day, so I wish I had known that before my trip.
パープルラインも乗れて、パールハーバーまで行けたのが良かった。
1日乗り放題が2日間乗り放題になるようで、乗り放題パスの受け渡しの時に知った。2日目にはワイキキにほぼいない予定を組んでしまったので、渡航前に知っておきたかった。
My husband and and I made the trip to Pearl Harbour and visited the ship the Missouri and the very touching memorial. It was one of the best days spent on our Hawaii vacation. Our only regret was we did not get up and go as early as possible as there was so much more we could have seen if we had planned to spend the entire day there. The ship was amazing and definitely worth the ticket price. We didn't see the submarine or airport but we couldn't have squeezed anything else in that day. All round an excellent way to spend the day and have a real appreciation for the history.
One of the most amazing parts of the trip was the memorial. We were fortunate enough to have a WWII veteran visiting the memorial that day. It was very honerable how the staff escorted him on and off the shuttle boat and made way for him to the front the memorial. There were so many names you could not help but to look for a potential past relative on the wall and find your personal connection to history.
The Missouri felt like a time capsule. It was so interesting to see the way the sailers and army men lived on the boat. Very organized spaces in such tight quarters. One of the most memorable exhibits was the Japanese komakozi exhibit. They have letters written by the young men who sacrificed their lives in the Japanese Air Force. Very heart felt and it really hit home that all war is devastating regardless of the side you happen to be on.
We had Larry with Royal Star as our tour guide. He was very knowledgeable and had a sense of humor which was a bonus. He gave us pointers once we were at Pearl Harbor which were helpful. We enjoyed learning about the history of Pearl Harbor. The Arizona Memorial was very moving. The USS Battleship Missouri was really cool. The ship is huge. We first were part of a guided tour where we learned about what took place on the battleship. After the tour, we were able to move around the ship freely and explore. We finished off this experience by touring the city. We learned a lot about the history of Hawaii. This was an awesome experience and we highly recommend this tour. You will not be disappointed.
This tour was so great. Having a luxurious coach, a driver in training Toa and the Driver of the Year (2015/2016) Larry, the whole day was informative and fun. One of the greatest things I enjoyed was the amount of time we had at Pearl Harbor. Would highly recommend Royal Star... Toa & Larry treated us all like royalty.
If you choose to do this tour, I highly recommend the USS Missouri which took me around two hours. It gave me a great insight into what it must have been like on the Arizona when the Japanese struck and how so many brave soldiers were entombed in her.
Finally, I would again commend this tour company for the motor coach, professionalism, service, jokes and knowledge. It was well above my expectations.
The experience was excellent from beginning to end. The online booking through Veltra was straight forward and an email confirmation was promtly received. The staff was very helpful over the telephone in advance of the tour. The pick up was right on time and our driver was charismatic, professional and knowledgeable about the history of Hawaii. The city tour was great and would recommend it as a combination package with the Arizona Memorial entrance. The Arizona Memorial is a must see when visiting the island, the experience was both informative and emotional. We proceeded to visit the Missouri which is an absolute must see. We were driven to the Missouri in a very comfortable bus. Upon arrival we were greeted and welcomed aboard the ship. It was a real walk through time. Make sure you carve out enough time to walk through the ship, you can spend hours if so inclined. We participated in a 30 minute guided tour which was packed with information and then walked around the ship. The Missouri is a magnificent ship filled with stories of people who were present and lived moments of historical significance. Our driver gave us a pick up time for the return and he was on site promptly on schedule. Our driver was curteous, funny and provided us with additional information on our way back to our hotel. We were dropped off at our hotel entrance. We thoroughly enjoyed the experience. We had considered making our own arrangements to visit Pearl Harbour but we decided to book our tickets and tour through Veltra/Hawaiian tours after speaking to a group that had booked through them. We had rented a car for two days and toured other parts of the island. The booking of the Arizona Memorial and the Missouri through Veltra was definitely worth while and would recommend it to anyone visiting the island. No line up for tickets, excellent service and informative city tour.
We hadn't realized how difficult it was to get tickets into the Arizona and had originally planned to just go on our own. When we discovered we would really need a tour our concierge couldn't find space for us. I located the Hawaiian activities website by accident and they managed to get us on a tour the next morning.... Our driver, Larry, picked us up and took us through downtown, the punch bowl and gave us a great overview (entertaining too!) of everything we went by and what to expect when we got to Pearl Harbor. When we got there Larry took us through everything himself, making sure we got our tickets, making us aware of timing issues. It was a great trip and we couldn't of asked for a better guide. I left a bag on the bus by accident and Larry realized whose bag it was and since his next tour was going from near our hotel, he parked while he waited for them, where we could him see if we came by....so I got my bag back almost before I missed it! Thank you Larry! We really were extremely pleased with this company. It was very well run. Definitely would use them again....and hopefully I'll get a chance. Hawai'i was great.
Me and my partner went for the Pearl Harbor trip yesterday with the Missouri battle ship included.
The pick up was a breeze with the bus driver, Larry (from Royalty STAR motorcoach), probably being the highlight of the tour. Not just knowledgeable about the history and language of Hawaii but extremely funny and interactive.
The busses are air-conditioned and has a toilet on board. There is toilets and food outlets when you get dropped off.
Upon doing this trip it really gives you the appreciation of what actually happend.
If doing the trip its really worth consider doing the battleships as well, gives a good feel of what it's like living on those ships.
This is our 4th time to visit Hawaii and we always start by spending several days in Oahu before moving on to another island. The Veltra Deluxe Arizona Memorial Tour and Historical City Tour is a must no matter how many times you visit because we always need to remember the extreme sacrifices made for us by our brave men and women of the military. We've been all over the world and Paradise Cruise is one of the very best tour companies ever! HIGHLY recommend this tour. Our guide was Marlon and he was super!
The tour from was amazing from the start. Larry, the driver and guide, was knowledgeable and very informative. The experience at the Arizona Memorial and the Battleship Missouri was pleasant. We were able to complete both ahead of the time we had originally expected which allowed for us to complete other activities sooner.Larry would give little pointers that would help things go more smoothly for us as tourist. The seats on the bus were comfortable and the ride was smooth. The additional tour of the city was unexpected, but vey pleasant. We learned about the monkey trees and why they are here, the Chinese trees at the cemetery where U.S. Soldiers are buried. We would definitely recommend!
I was pleasantly surprised by this tour. Since I am really not a history buff, I was not sure I would enjoy it, but I am so glad that we went. The trip was very well organized and our driver, Larry was fabulous. He was a wealth of knowledge and he explained a lot about the local history and he provided an entertaining vocabulary lesson. He also kept us in schedule and provided specific directions as to where we needed to be and the timeframes we had for each area. The tour itself was very detailed and I highly recommend the Arizona tour as well. The film prior to the tour was contained actual footage of the attack and painted a realistic picture of the magnitude of the attack. All of the guides were very knowledgeable and took time to answer all of the questions. The battle ship was amazing and you can pretty much go through the entire ship. I would recommend tennis shoes as the ladders can be tricky in flip flops. We have done several excursions over the past week and I highly recommend you include this one as a must do!
I participated with my elderly mother. Our guide, Miho, was very attentive and taught us many things. Thanks to her insights about not only Hawaiian culture and history but also the flowers and trees in the courtyard, I feel like we enjoyed our trip many times more! It was my mother's first experience with hula dancing, and the teacher was wonderful and friendly, which made my mother very happy.
年老いた母と二人で参加しました。ガイドのミホさんはとても丁寧に色々な事を教えてくださいました。ハワイの文化や歴史以外にも中庭の花や木など教えて頂いたおかげで旅行が何倍も楽しめた気がします!母にとって初めてのフラダンス体験でしたが、先生も素敵で気さくな方で母も喜んでいました。
We had a great time but we didn't have enough time to see everything
It was very convenient! There were four lines available for unlimited rides, but since I didn't use them that much, it felt a bit expensive. However, I'm glad there was a trolley.
とても便利でした!
4つのラインが乗り放題でしたが、そんなに沢山は乗らなかったのでちょっと高いかなってところですね‼︎でもトロリーあってよかったです。
The Bishop Museum was amazing! I finally got to visit a place I had wanted to go to for a long time. I learned hula dancing, toured the facility, and felt like I was learning about Hawaii's roots. The kumu was kind, and it was a fulfilling day.
ビショップミュージアムサイコーかねてより行きたかったところでやっと実現しました フラダンスを習って施設見学をしてハワイのルーツを学んだ様な気持ちクムも優しく充実した1日でした
First off we got to ride on a double decker bus with Christmas lights strung on the roof which was not expected because of the title. That was definitely a pleasant surprise. The trolley picked up me and my girlfriend in Waikiki and took us through down town honolulu to see Christmas lights that you probably wouldn't park and walk to look at. The driver also acted as a tour guide talking on the speaker about the history of some of the buildings. Then we circled through to the big Santa and Mrs. Claus statue and the bus dropped us off for half an hour to walk around. Got picked up and dropped off at the same location we started off. No complaints at all.
Mahalo for your review. I agree! The Waikiki Trolley is a convenient way to see the Honolulu City Lights and Honolulu Hale during the holidays. We're glad you had a great time. Hope to see you again next year. Aloha!
This was the best way to see the Honolulu Xmas Lights.... no traffic to deal with, no having to look for parking, a friendly driver, xmas lights on the bus and xmas music playing! The bus ride (a double decker!) was the best part of the entire tour!
We are from Argentina. The tour was amazong and the driver very kind, he explains everithing and always arrived in time. Beautiful experience.
This was the second year we took this tour. The check in crew, driver of the bus, and narrator were very friendly and courteous. It was a fun time for my family and I !
It was a little hard to find the meeting spot, and the description of the tour didn't match what actually happened. First, I thought we would be on a smaller, old-fashioned trolley. We actually rode on a double-decker tour bus, and the fumes were awful on the lower level. The description of the tour said that we would make 2 circuits around Waikiki to see the lights and made no mention of getting off the bus at any time. But, we actually stopped at the extremely crowded Honolulu City of Lights for 30+ minutes, which I was not expecting.
Happy New Years Melanie!
Thank you for taking the time to tell us about your experience with our Holiday Lights Tour. We were not clear enough in letting customers know that
they would be in double decker vehicles. We sincerely apologize. (The name of our company is The Waikiki Trolley but we actually have many types of
vehicles.)
Where did you read the description of our tour? Was it on our web site? The stop at Honolulu Hale is the highlight of this tour so I am concerned where
we missed that in the description you read. We really do appreciate you letting us know these things so we can continually improve.
If you could respond to jlawson@waikikitrolley.com that would be great!
Sincerely,
The Waikiki Trolley Team
I ended up spending Christmas in Hawaii, and since I was there, I booked this tour. I mistakenly went to the wrong meeting place and had to explain the situation to the tour company in my limited English. Fortunately, they responded quickly, and everything turned out fine, but I felt sorry for the other tour guests for the inconvenience.
The illumination felt a bit subdued. It might be more extravagant in Japan, but I think it's a nice way to enjoy Christmas in Hawaii.
ハワイでクリスマスを過ごすことになり、せっかくなので、このツアーを予約しました。
待合せ場所を間違えてしまい、つたない英語で事情を催行会社に電話で伝え、迅速に対応していただいた結果、事なきを得ましたが、他のツアー客の皆さんにご迷惑をかけ、申し訳なかったです。
イルミネーションは、控えめかなと感じました。もしかしたら日本の方が派手かもしれませんが、ハワイでのクリスマスを満喫するにはいいと思います。
Dear Kaoru,
Thank you for using the Holiday Lights Tour. I apologize for the miscommunication regarding the meeting point. The Honolulu City Lights is an event that local people look forward to every year during this season. While it may feel lacking compared to the extravagant illuminations in Japan, I hope you were able to enjoy the Christmas atmosphere in Hawaii, including Santa and the various stalls. Mahalo!
Waikiki Trolley Staff
かおる様
ホリデーライトツアーのご利用ありがとうございました。待ち合わせ場所の説明がきちんと伝わっておらず申し訳ございませんでした。ホノルルシティーライトは毎年ローカルの人々も楽しみにしているこの時期だけのイベントです。日本の豪華なイルミネーションとは比べてしまうと物足りなさを感じてしまうかもしれませんが、サンタ夫婦や出店などハワイでのクリスマスらしい雰囲気も含めてお楽しみいただけたらと思います。 マハロ! ワイキキトロリースタッフ
We were expecting a trolley but got a packed tour bus.
Very disappointed. The only lights were at the Hale. The money paid is not worth it. The end result is one hour wasted. Would recommend avoiding this tour and simply drive to the Hale to see the lights. Honolulu City Lights Tour is false advertising.
I booked the tour online a day before. It was a last minute plan. I wanted to see if my booking went through. I called their number. They already knew that I was calling. They put me on hold for a few minutes and it was done. I would highly recommend this tour company.
This was my 4th time seeing the lights. There were fewer lights then previous years. The worst part was not enough time was allowed for seeing the displays at the Hale building. The trolley was decorated nicely and the driver was pleasant but radio was used for music which was interrupted with talking. I doubt I will do this again due to parking cost added to ticket cost. :-(
Royal Star motorcoach provided top notch transportation and Patrick, our driver and guide, provided superior service. The motorcoach was impeccably clean and modern and Patrick was friendly, funny, and completely knowledgeable about everything Hawaiian that all of us asked him. I particularly liked that Patrick kept track of us at all times and was at all rendezvous sites at Pearl Harbor on time. It was great to know that he was looking out for us and took a personal interest in all of us. Patrick is a wonderful ambassador of your company and of your motorcoach and guide services. By the way, I'm not related to Patrick, but I am a former motorcoach bus captain myself for several years in Virginia. Patrick is a man worth keeping happy; you do not want to lose this gem to a competitor! We were very glad we found VELTRA online for our Pearl Harbor and Honolulu transportation and tour on 11/27/2015.
We were picked up less than a block away from our Waikiki Hotel for an early morning 6:30am tour with a guarantee to return us back to the hotel no later than 2:00 pm. As we had a scheduled 3:00pm pick-up for transportation to the cruise ship pier from our Hotel, the time schedule was critical. The drive showed up right on time in a luxury Tour Bus. We completed the Pearl harbor tour which included the USS Missouri, the USS Arizona, and the city tour and got us back to our hotel with time to spare. Great Service. Would highly recommend.
Tony our bus driver was exceptional. He was informative of the Island. We were picked up at the Hiton Hawaiian and proceeded to Punch Bowl Cemetery. That was a beautiful resting place for the fallen. We then drove to Pearl Harbor and Tony walked in the Park with us, gave us are tickets and pointed out where we were to go and what time. Tony was very hands on with our group and very caring of our journey into Pearl Harbor.
After our visit to the Memorial of which I cried, actually it was very overwhelming to be there and fully felt a piece of history unfolding. Quite an experience, a must see if you go to Honolulu. We then had time to explore the gift shops and proceeded back to the bus, which Tony was waiting on us with mints and a hand towel to wash our hands. Tony is something else. We then started to our way back to the hotel drop off location.
Please don't use anyone but this group, the whole experience was OUTSTANDING.
Maholo,
Julie & Scott Brady from NC