Oahu
It's the sea in January, and as mentioned in other experiences, it’s quite cold. I brought plenty of warm clothing, and that was the right choice. There were efforts to make the tour enjoyable, but the satisfaction really varies greatly depending on the conditions of the day. Personally, I found the Kayama Island tour in Ishigaki Island to have prettier corals and fish.
1月の海ですが、他の体験談にもある通り結構寒いです。
防寒着いっぱい用意してもっていきましたが正解でした。
ツアーを楽しませようという工夫はありましたが、やっぱり当日の
コンディションで満足度は大きく変わりますね。
個人的には石垣島のカヤマ島ツアーの方がサンゴも魚も綺麗でした。
This is my second time going to Oahu but was traveling with friends who have never gone. One was really interested in whale watching so we saw links for the Honi Olani Catamaran Sail and decided to try this one out. We're super glad we did because this was such a great tour!
The staff are extremely friendly and they provide such a great experience. The first time we went, we didn't see any whales but that may have been because of the strong waves and number of boats sailing around which might have scared them away.
Regardless of seeing whales, the cruise was awesome. It was really nice to be able to feel the sun on the catamaran and have a nice beverage while we enjoyed the weather. The tour was nice to give us a free voucher to ride again to see if we can spot whales the second time and we did! We ended up seeing a mother whale teaching her male calf how to breach!
I would definitely cruise again with this crew when I come back to Oahu. Mahalo for the great experience guys
We got to see several whales and got some great pictures of breaches and blows. I was skeptical but was very happily surprised and would do it again next time I'm in Hawaii!
The ATV ride was very nice. The scenery on the ranch is very beautiful. We went st a slow pace and the guide was very kind, patient and informative. We enjoyed it very much.
I participated in the tour from the morning. As it's called the "Heavenly Sea," the water was beautiful and great for photos. However, since it was winter in Hawaii, the water was unfortunately cold. Also, snorkeling was included, but due to the continuous rain, the water was murky, and I couldn't see many fish.
朝からのツアーで参加しました。
天国の海とゆうだけあって、水は綺麗で写真映えしました。
ただハワイも冬だったので、水が冷たかったのが残念です。
またシュノーケルがついていましたが、連日の雨で水が濁っていて、魚などがあまり見えませんでした。
We experienced surfing as a family of four. It was everyone’s first time except for me, but the instructor was kind and taught us well, so everyone was able to ride the waves and had a great time. (It was a bit hard for my uncle. (>_<))
家族4人でサーフィンを体験してみました。
私以外は初体験でしたがインストラクターの方が
親切に教えてくれたので皆、波に乗れて楽しかったです。
(おじさんにはちょっとハードでした。(>_<))
Aloha!
Thank you for participating in the surfing lesson. We strive to provide careful instruction so that even first-time surfers can ride the waves confidently, and we are all delighted that you enjoyed it.
Please be sure to visit us again when you come back to Hawaii!
Mahalo!
Aloha!
この度はサーフィンレッスンへのご参加ありがとうございます。
サーフィン初体験でも波に確実に乗れるように丁寧な指導を心掛けておりますので、
楽しんで頂けてスタッフ一同嬉しく思います。
ハワイへまたお越しの際は是非お寄りください!
Mahalo!
I was able to see sea turtles and small fish up close with the underwater scooter. The stand-up paddleboarding was fun as the whole family could paddle while standing. The staff spoke Japanese, which made us feel at ease while having fun.
水中スクーターではウミガメ・小さな魚達を近くで見ることができました。スタンドアップパドルボードは家族全員立ってこげるようになり、楽しかったです。スタッフの方も日本語が話せる方だったので安心して遊ぶことができました。
I was the only Japanese participant. Both the guide and the participants mainly spoke English, so if you don't understand English to some extent, you might just end up following along. At first, I felt refreshed walking through the "tropical rainforest" with the sounds of birds, but it changed to a bamboo grove along the way, which didn't really feel like a "tropical rainforest." The waterfall we reached after walking for just over an hour had a thin flow, which was different from what I expected.
I think it was good to experience another side of Hawaii. However, from the 8 AM hotel pickup to the 1 PM drop-off, there was no chance to use the restroom, which was tough.
日本人参加者は私一人。ガイド、参加者ともほぼ英語オンリーで、英語をある程度理解できないと、ただ着いていくだけとなる可能性があります。最初は鳥の声が響く「熱帯雨林」を歩いて気分爽快でしたが、途中から竹林に変わり、その部分は「熱帯雨林」という感じではありませんでした。1時間強かけて歩いて到着した滝は、流れが細く、期待とは異なりました。
ハワイの別の一面を体験できたのは、良かったと思います。
8時のホテルピックアップから、13時の送りまでトイレに行くチャンスが無く、厳しかったです。
コメントありがとうございます。はい、ハワイの滝の水量は降雨に依存しています。ですので、時には流れが少なく、他の日には強い流れに注意する必要があります。この美しいプライベートハイキングを体験できたことを嬉しく思います。
Thank you for your comments. Yes, the power of our waterfalls in Hawaii depend on rainfall. So, sometimes the flow is small and other days, we need to stay clear of the powerful flow. We are happy you had a chance to experience this beautiful private hike.
The parasailing flight was fun and I felt safe the whole time. Would do again.
I was initially worried because there was no shuttle service, but I was able to easily get there by bus from Ala Moana, so I decided to participate. It was my first time horseback riding, and I was a bit anxious, but the horse was so smart that I had no worries at all. I saw reviews saying that the one-hour course was not enough, so I chose the two-hour course, but since we weren't used to it, our backsides and legs started to hurt in the second half. Perhaps it was because we chose the 3 PM course or because it rained, but it was really cold, and I thought the one-hour course would have been sufficient. However, riding a horse through such beautiful nature was a truly valuable experience.
送迎がついていなかったので悩みましたが、アラモアナからバスで簡単に行くことが出来たので参加しました。
初めての乗馬で少し不安もありましたが、馬が賢すぎて何の心配もありませんでした。
1時間だと物足りないという口コミを見て2時間コースにしましたが、慣れていない私達は後半お尻や足が痛くなりました。
15時のコースにしていたからか、雨が降ったからか、とにかく寒くて1時間コースで十分だったと思いました。
ただ、あの大自然の中を馬に乗って歩け、とても貴重な経験となりました。
Amy our guide was great! Neat to see all the 5-0 locations while getting a cool tour of the island. Highly recommended!
The crew was very cheerful, and I never felt bored even when participating alone. I did suffer a bit from seasickness due to strong winds that threatened the event, but joining the tour was definitely the right choice. If you're participating in January, I strongly recommend bringing a thick windbreaker, as just renting a wetsuit for a fee won't be enough to prevent freezing on the boat after the first snorkeling session. Additionally, motion sickness medication is essential, especially for children.
クルー皆さんが非常に陽気で、ひとりで参加しても退屈することはありませんでした。開催が危ぶまれるほどの強風の影響で多少船酔いに苦しみましたが、ツアーに参加したことは正解でした。1月参加の場合は、有料のウェットスーツを借りたぐらいでは、1回目にシュノーケリングした後に船上で凍える羽目になるので、厚手のウインドブレーカー等を持参することを強くおすすめします。加えて酔い止めの薬は必須です。(特にお子様)
This was the first tour we took on our first trip to Hawaii in April of 2016. It was absolutely amazing. We had a good time on the Star of Honolulu except it was rather windy that day. Had a blast, regardless! There were several whale sightings but, not close enough to see them which was disappointing. The breakfast was fantastic. We spent time walking about the ship taking some wonderful photos. We would definitely book another cruise when we return again.
All family members were satisfied and it became a good memory. I think being able to choose three activities at this price offers great cost performance. The staff were also kind; they accommodated us by switching us to the same tour bus as our friends who had made a separate reservation, which was very nice.
This time, I chose the movie tour, jungle tour, and fish pond tour. Actually, I couldn't choose anything else. Among the four activities, the cruise was closed on Sundays.
I believe it would be beneficial for future participants if the breakdown of selectable activities were clearly stated in advance. The buggy and horseback riding fall under the experience category.
よい思い出になったと家族全員満足しました。3つ選べてこの価格はコストパフォーマンスがいいと思います。またスタッフのかたも親切で、別で予約した友人と一緒の園内ツアーバスに代えてくれたりなど、融通を聞かせてくれ、とても良かったです。
今回は映画ツアー、ジャングルツアー、フィッシュポンドツアーを選びました。というかそれ以外選べませんでした。4つあるアクティビティのうち、クルーズは日曜はお休みでした。
選べるアクティビティの内訳が事前に明記されていると次に参加される人にとって有益だと思います。
バギー、乗馬はエクスペリエンスというくくりです。
This was the first tour I took on my first trip to Hawaii. It was absolutely amazing.
It was January, winter, with low temperatures and strong winds, along with occasional rain. It was just cold. When it rained like a downpour, it was a hellish scene. Nothing was enjoyable. I wasted both time and money. I should have researched the timing and weather properly. I recommend making reservations on-site based on the weather.
However, I have set a goal to definitely seek revenge on my next trip to Hawaii.
時期が1月と言う冬で、気温が低めでかつ天気は強風&時々雨。
とにかく寒い。スコールみたいに降った時は地獄絵図でした。
何も楽しくなかったです。時間とお金を無駄に浪費しました。
時期と天気はしっかり調べるべきでした。
天気を判断して、現地で予約をオススメします。
しかし次回のハワイは絶対リベンジしようと目標は決めれました。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide the service that met your expectations.
I understand that you must have felt disappointed that the tour you were looking forward to turned out this way due to the bad weather and low temperatures on the day. I hope you will consider visiting the sandbar again on a warm, sunny day. You can also find information about the tides on the tour page. I would appreciate it if you could refer to this for your next visit.
Thank you again for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度はツアーにご参加いただき誠にありがとうございます。
しかしながら、ご期待に沿ったサービスを提供できませんでしたこと、心よりお詫び申し上げます。
当日は悪天候で気温も低く、せっかく楽しみにされていたツアーがこのような結果となってしまい、残念なお気持ちだったかと察します。天候の良い温かい日に、是非またサンドバーにお出かけいただければと思います。潮の満ち引きの情報もツアーページから御覧いただけます。次回はこちらもご参照いただければと幸いです。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
I saw the whales' spouts and backs, but I felt a bit of a gap compared to the image I had in mind. However, considering it was a morning cruise off Waikiki, I think it was still quite enjoyable.
クジラの潮吹きや背中は見えましたが、イメージしてるクジラの姿とは少しギャップを感じました。ただ、朝のワイキキ沖クルーズと思えば十分アリかなと思います。
Thank you very much for participating in our cruise. On days when we encounter active whales, we can see spectacular jumps. Please come back to search for such whales again. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
アクティブなクジラに遭遇出来た日は豪快なジャンプが見られます。
是非また、そんなクジラを探しにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
The overall cruise was extremely disappointing because throughout the entire cruise we saw a single whale spout either 4 or 5 times as it exhaled and a brief cloud of mist was observable for about 2 seconds. Because the spouts were so brief, I only actually saw 2 of them. However, technically, we did see a whale and were not eligible for a free re-booking.
I don't blame Star of Honolulu for the lack of whales - they are wild animals! But, I did expect more from them and am disappointed that seeing mist from a whale for a total of less than 20 seconds in a multi-hour cruise at least 100 yards away is considered a whale sighting.
Other than the lack of seeing whales - which was the entire point of going on the cruise! - the cruise itself is actually pretty good. The employees were very friendly, the food was better than expected (bring your own coffee though), and the views of Oahu from the ocean are gorgeous.
The ship is a bit dated and worn around the edges, but it was clean and offered a lot of indoor and outdoor viewing options. Because there are 4 decks, I never felt like it was crowded even though there were a lot of people on board.
We had an awesome time! Highly recommend this activity!!
This was a really great experience. Uncle Dave-the captain, Shane, and Rider all made the trip educationall, fun, and really put us all at ease. I was amazed at how many sharks we saw!
This was one of the best experiences of my life!
I wanted to participate in the program where you can swim with dolphins, but since I was pregnant, I joined this program that allows participation during pregnancy. There was a Japanese interpreter, although their Japanese was basic. Only one person gets to touch the dolphin a little. You can stroke its back and feed it (not everyone gets fish), and if you wish, you can touch its teeth a bit. You can definitely see them up close. However, since I went to Sea Life Park, I wonder if it would be better to change into a swimsuit and join a program where you can interact more? I can't say for sure since I haven't participated in that one.
They take one photo per adult. They don't take a photo of the whole family. Children can take as many photos as they want with an adult. In the end, I ended up buying two photos: one with me and the child, and one with my husband and the child (sales strategy? lol). One photo costs about $18.
I had my meal at the snack shop near the entrance. There were no Japanese menus, and the staff didn't speak Japanese. Besides the program, there are shows and aquarium-like attractions, but compared to Japanese aquariums, the quality is a bit lower.
In the end, since my child was happy, I consider it a success!
イルカと泳げるプログラムへ参加したかったのですが、妊娠していたため、妊娠中でも参加できるこちらのプログラムに参加。
片言ですが、日本語の通訳さんもいました。イルカに触れるのは1人ほんの少しです。背中辺りをなでなでして、エサあげて(全員に魚をくれるわけではないです)、希望であれば歯を触る程度。
間近で見られるのは確かですが。せっかくシーライフパークへ行くのであれば、水着に着替えて触れあえるプログラムのほうがいいのかなー?と思います。そちらは参加したことないので、なんとも言えませんが。
大人1人につき一枚写真を撮ってくれます。家族全員では撮ってくれません。子どもは、大人と一緒に何枚でもOK。結局、私と子供、主人と子供の二枚買ってしまいました(営業戦略?笑)一枚確か、18ドルぐらい。
食事は、入り口付近の売店で済ませました。日本語メニューなどもなく、店員さんも日本語は通じません。プログラム以外にも、ショーや水族館的なものはありますが、日本の水族館と比べると、クオリティは低めかな?
結果、子供が喜んでくれたのでヨシとします!
It's best to make reservations at the hotel tour desk, but I casually thought it would be fine. However, this hotel was under renovation and didn't have a tour desk, so I ended up booking through this site at the last minute. On the day of my reservation, it was stated that instead of showing the reservation screen on my phone, I must bring a printed copy, so I arranged for the hotel to receive a fax as instructed. When I checked with the hotel front desk, they replied, "We haven't received it." I hurriedly opened the sending screen again and resent it, and that night I was able to successfully receive the fax from the front desk. If you already know what you want to do while in Japan, I recommend making reservations in Japan and printing them out at home.
I had prepared for the pickup car to be quite late, as mentioned in the reviews, but when it was 7-8 minutes late, the office called the hotel front desk in Japanese to say, "We are delayed due to traffic. We apologize."
The length was 120 meters, and it was a very pleasant and wonderful experience. The boat swayed quite a bit, so motion sickness medication is a must. The staff were friendly and kind. Initially, I thought a tip of $5 per person would be fine, but in the end, I gave $10 per person. The photos were $30, but since we couldn't take them ourselves, we bought them (SD card). It seems it's better to mention upfront that you intend to buy them. The group before us didn't communicate that, so when they checked at the time of purchase, they hadn't taken many photos, which was unfortunate, as mentioned by a Japanese lady in the office. That said, it felt okay not to buy them if you didn't like the photos upon checking.
The driver for the shuttle was very chatty and kept telling us that there would be fireworks at the beach nearby today (Friday) and that we should go see them! We actually went to see the fireworks at night, and it was really great.
ホテルのツアーデスクで予約すればいいや。と気軽に考えていたら、今回のホテルは改装途中でツアーデスクがなく、急遽こちらのサイトで予約しました。
当日は携帯の予約画面を見せるのではなく、プリントアウトしたものを必ず持参するようにと書いてあったので、指示通りホテルにFAXが届くように手配し、ホテルのフロントに確認したところ、「届いてないよ。」との返答。
慌ててもう一度送信画面を開いて送信し、その日の夜に無事フロントからFAXを受け取ることができました。
日本にいる時点でやりたいことが決まっている方は日本で予約して自分の家でプリントアウトすることをオススメします。
迎えの車がかなり遅れると書き込みにあったので、覚悟していたのですが、7〜8分遅れた時点でオフィスからホテルのフロントに日本語で「渋滞で遅れています。申し訳ありません。」という電話がきまし
た。
長さは120mでしたが、とっても気持ちがよく素晴らしい体験ができました。
船はかなり揺れますので、酔い止めは必須。
スタッフも気さくで優しく、最初チップは1人5
ドルでいいかなー。と思っていたのですが、結局1人10ドル渡しました。
写真も30ドルですが、自分たちでは撮れないので買いました。(SDカード)
買うつもりの方は最初に買うつもりがある。と言っておいた方がいいみたいです。
私たちの前の回の方は、それを伝えていなかったので買う時点で確認したらあまりたくさん撮ってくれてなくて可哀想だった。と事務所にいる日本人のおばさまが言ってました。
とはいえ、写真を確認してあまり気にいらなかったら買わなくても大丈夫な雰囲気でした。
送迎のドライバーさんがとーってもおしゃべりで、今日(金曜日)はこの辺のビーチで花火があるから見た方がいいよ!と私たちにも何度も言ってくれました。
実際夜花火を見に行ったのですが、とてもよかったです。
During this trip to Hawaii, I enjoyed snorkeling for the first time and, feeling adventurous, I booked this tour online while I was there. As mentioned in other people's experiences, we had a great time with our cheerful guide (a Japanese woman). We were able to spot sea turtles multiple times. The main area, the ocean of heaven, had water up to my waist, but it was shallow enough to walk, so it was fine. There were mostly newlyweds, and since the guide was taking pictures for them, my husband and I also had some taken. There were comments about the sandwiches being meager, so I’ll post a photo. American sandwiches are usually like that, but they were filling and delicious. I would like to join again, aiming for low tide.
今回のハワイ旅行で、初めてスノーケリングを楽しみ、調子に乗って、現地でネットで今回のツアーを申し込みました。
他の方の体験談にもあった通り陽気なガイドさん(日本人女性)に乗せられて、楽しく過ごせました。
ウミガメも何回も目撃に成功しました。
メインの天国の海は腰まで水があったのですが、歩けるくらいでしたので、良しとすべきでしょう。
ほとんど新婚さんで、ガイドさんに写真を撮ってもらっていたので、私たち夫婦も負けずに撮ってもらいました。
サンドイッチが貧相だったという意見もあったので、写真を投稿します。アメリカのサンドイッチはあんなもんですが、ボリューム満点で美味しかったですよ。
また干潮をねらって参加したいと思います。
There were nearly 40 participants in the early morning tour, which felt quite large. The pick-up time was perfect. We received explanations in Japanese from a very friendly staff member, and upon arriving at the port, we received rental gear and changed into wetsuits. About 10% of the participants were foreigners, with the majority being Japanese.
As soon as the boat set off, the staff introduced themselves, and we encountered dolphins! However, in a good way, we were not allowed to touch or chase the dolphins. It was more about observing the pod swimming from the water.
When there are many people from other tours nearby, it creates a significant number of humans spread out in the water, making it hard for the dolphins to come close. While this is understandable, I felt that for those who are satisfied, it could be a very rare experience. Honestly, I couldn't shake the feeling of swimming closely with the dolphins as I had imagined. Perhaps my expectations were too high. If you want that experience, a private tour might be necessary, as nearly 40 people felt like too many. While it might be necessary for efficiency, I wished for a smaller group to approach the dolphins without startling them.
We dove twice, and during the first dive to get close to the dolphins, we spent about 30 minutes in the water, which left many women feeling quite groggy. There were many beginners in snorkeling, so I recommend taking motion sickness medication or purchasing and wearing a motion sickness band. There were quite a few people on the boat who looked exhausted, so please make sure to prepare adequately for warmth.
早起きの部で、合計40名近くでのツアー参加者が居ましたがこれがとっても多いんじゃないかなと感じました。。
送迎時間はピッタリ。とても気さくなスタッフさんから日本語で説明を受け、港に着いたらレンタルグッズをもらいウェットスーツに着替えます。海外の方は1割程度とほぼ日本人。。
船が出向してすぐにスタッフさんの自己紹介を終えるとイルカに遭遇!!
ただし、良い意味でイルカには触ってはいけないし追いかけてもいけません!!あくでもイルカの群れが泳いでいるのをこちらも海中から覗き見るという感じです。
なので他のツアーの方などが近くにいると相当な数の人間が海に広がっているのでイルカもなかなか近寄ってくれません。当然といえば当然かもですが。。。
それでも満足な方であれば非常に稀有な経験ができると思いましたが、正直想像していたよりも近くで泳ぐイルカと一緒に泳げている感覚にはなれませんでした。
ちょっと期待値が高すぎたかなと。それを望むならプライベートツアーじゃないと無理かもしれませんが、40名近くはさすがに多すぎるように思いました。効率を考えると仕方ないかもしれませんが、本当にイルカを驚かせないように近づいてもらうためにはもっと少人数のツアーだとよかったなと感じました。
2回ダイブするのですが、1回目のイルカに近寄るダイブで30分くらい海に浸かっているのでこの時点で相当数な女性がグロッキー状態になっておりました。シュノーケリング初心者の方が多かったそうですが、酔い止め薬を飲んでおいたり酔い止めバンドを購入して装着しておくことをお勧めしますよ。船上でもはいてる方やぐったりしている方は多かったので、防寒対策もしっかりとご準備ください。
I was nervous about whether we would actually get to see it, but we were able to see it clearly, and the kids were thrilled! Even if we hadn't seen it, I felt that cruising would have been enough, so I'm really glad we participated.
実際に見れるかドキドキでしたが、しっかりと見ることができて子供も大喜びでした!
見れなくてもクルージングできればいっかという感じでしたので本当に参加して良かったです。
Thank you very much for joining our cruise. We are very pleased to hear that you enjoyed whale watching and that your children were happy as well. Please do come and visit us again. All of our staff are looking forward to your next visit.
Star of Honolulu
この度は私共のクルーズにご参加頂き、誠に有難うございました。
クジラの観測をお楽しみいただき、お子様にも喜んでいただけました様で大変嬉しく思います。
是非また遊びにいらして下さい。
皆様のまたのお越しをスタッフ一同お待ち申し上げております。
スターオブホノルル
Saw the chief in 1985 at PCC. Loved his wit & charm then. So glad he has come so far. Still as great as ever. Was touched by the couples dancing & Make a Wish kids. Would recommend this smaller luau to everyone!!
Thank you, Chief!
We had an awesome afternoon doing the ziplines. Highly suggest that you bring/wear insect repellent as the mosquitoes were quite bad. We also didn't realise that Kualoa Ranch is the film location for many tv shows and movies, so we felt like we got a bonus with the bus ride in and the info from the driver of all the famous shows. The guides were great - very informative and clearly enjoyed their jobs.
Was lots of fun - the divers/guides with us were great. Only negative was that it was a little choppy on the day and my husband ended up getting seasick while waiting for others to complete their turn. This though ended up a positive as it helped with bringing more fish closer to the boat! Next time we would be more prepared and take seasick tablets beforehand. Also I had tried scuba diving in the past and had problems "equalizing", thus could not move far from the diving platform. The underwater scooter experience has helped me overcome my previous fears of underwater adventures. An awesome time was had despite the seasickness.
It was written that snorkeling could be done during the waiting time, and although it was more expensive than other sites without snorkeling, I applied thinking I could snorkel as well. In reality, the explanation was insufficient, and the guide who could somewhat speak Japanese was unfriendly. There were no prior instructions for the underwater scooter, so I ended up not knowing when to snorkel. I would like a refund for the snorkeling fee.
待ち時間にシュノーケリングが出来ると書いてあり、他社サイトのシュノーケリング無しより高かったがシュノーケリングも出来ると思い、申し込みました。
実際は説明も不十分ですし、日本語がなんとなく話せるガイドは感じ悪く、水中スクーターの事前の順番の指示もない為、シュノーケリングをするタイミングがわからいまま、終了しました。
シュノーケリング代分返して欲しいです。
Thank you very much for participating in the tour. However, I sincerely apologize for not being able to provide you with satisfactory service.
I have confirmed the details with the local operating company. As mentioned in a separate email, the briefing on the day was conducted by a Japanese captain, who explained that during the briefing at the beginning of the tour, guests could freely enter the water and enjoy snorkeling during the time they were not on the scooter. Unfortunately, it seems that this explanation did not reach all guests that day, and I am truly sorry that you were unable to enjoy the snorkeling you were looking forward to. I also deeply apologize for any discomfort caused by the attitude of the instructor who spoke Japanese. Please understand that since many guests are enjoying snorkeling freely, the instructor may prioritize ensuring the safety of the guests.
We take your feedback seriously and, together with the operating company, will strive to improve our services in the future.
Thank you very much for your valuable feedback despite your busy schedule.
VELTRA Customer Support Team
この度は、ツアーにご参加いただき誠にありがとうございます。
しかしながら、ご満足いただけるサービスを提供できませんでしたこと、心よりお詫び申し上げます。
今回の内容を現地催行会社に確認させていただきました。別途メールでもお送りさせていただきましたが、当日の説明等は日本人のキャプテンが行っており、通常ツアーのはじめに行われるブリーフィングの際に、スクーターに乗っていないお時間を利用して自由に海に入りシュノーケリングをお楽しみいただける旨をご説明させていただいているとのことでございました。この日はすべてのお客様に説明が行き届かなかったようで、せっかく楽しみにされていたシュノーケリングをお楽しみいただけず誠に申し訳ございませんでした。また日本語が話せるインストラクターの態度により、不快な思いをさせてしまい深くお詫び申しあげます。多くのお客様が自由にシュノーケリングを行っておりますため、インストラクターはお客様の安全の確保を優先させていただく場合がございますことご了承ください。
お客様からのお言葉を真摯に受け止め、催行会社共々、今後さらなるサービス向上に努めてまいります。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
At Japanese pools, you usually have to wait in long lines to enjoy the slides, but here the park isn't too large and it wasn't crowded, so we were able to play one after another right after the park opened. Be careful with the high slides, as you have to carry your own float to the entrance and climb up from the bottom.
This time, I chose a BBQ plan because I wanted to take advantage of the free perks, but I think the entry ticket with transportation is sufficient if you don't use the perks. In fact, we didn't use the soft drinks. That said, the free perks were very helpful, and the park was fun, so I was satisfied.
日本のプールのスライダーは長蛇の列に並ばないと遊べませんが、ここは園内もそこまで広くないですし混雑もしてなかったので開園直後から次から次に遊ぶことができました。高いところにあるスライダーはふもとでその浮き輪を自分たちで持って入り口まで登らないといけないのでご注意を。
今回無料特典を利用したかったのでBBQ付のプランにしましたが、特典利用無しなら送迎付き入場券で十分だと思います。実際ソフトドリンクは利用しませんでした。とはいえ無料特典は大変助かりましたし園も面白かったので満足です。
Aloha,
I am very happy to hear that you enjoyed your time. We look forward to your next visit.
アロハ、
楽しんで頂けたようで大変うれしいです。またのお越しをお待ち申し上げます。