All Reviews for Kid Friendly (Ages 5-7)

The boat ride to the sandbar and walking out on the sandbar was a great experience. Highly recommend it. Unfortunately, the weather could have been a little better as it rained for a bit. The crew were friendly and provided great commentary as to what to see and do as well as safety features. The snorkeling by the reef was another great experience.

I had been to Hawaii many times, so I wish I had participated earlier! I was a bit worried about the sandbar and shooting for the first time, but once I went, I had no worries and just enjoyed it! It was fun, friendly, and smooth. The lunch was delicious, and the staff were cheerful, making for a fulfilling day. I will definitely participate again.

HAWAIIへは何度も行っていたからこそ！もっと早くに参加して居ればよかったと思いまいした。初めてのサンドバーとシューティングで心配もありましたが、行ってみれば何の心配もなくEnjoy！でした。楽しく、親切にスムーズでした。ランチも美味しく、スタッフさん達も明るく充実の一日でした。また、参加させて頂きます。

This was my second zipline experience, and compared to last year's at Kualoa Ranch, the scale was much larger. Being a tour specialized in ziplining, it was fantastic!

２回目のジップラインでしたが、昨年のクアロアランチに比べるとスケールも大きく、ジップライン専門のツアーだけあって最高でした。

Seeing Diamond Head and Waikiki Beach from the sky over the ocean is amazing. The last jabon was only a little wet. You might feel a bit seasick.

海の上で空から見るダイヤモンドヘッドとワイキキビーチは最高です。最後のジャボンも少し濡れる程度でした。ちょっと船酔いはするかも。

We really enjoyed our trip. Our guide Jessica was very entertaining and knowledgeable. Maui is beautiful. Glad we flew over for the day

The weather had been nice, so I was looking forward to it, but the water clarity wasn't very high. Okinawa and Guam are much prettier. I did encounter a sea turtle, but due to the low water clarity, I couldn't see it very clearly. There were some fish, but it didn't feel like there were many.

天気も良い日が続いていたので期待していきましたが、あまり透明度が高くなかったです。沖縄やグアムの方が綺麗。
ウミガメにも出会えましたが、海の透明度が低いので、あまりクリアには見えませんでした。
お魚さんもいるにはいましたが、たくさんいる感じではなかったです。

I was looking forward to the all-you-can-eat BBQ lunch and all-you-can-drink soft drinks, but the BBQ was quietly placed inside a dimly lit shed-like building, which brought my mood down. There were few side dishes, and the eating area was swarming with flies. Perhaps because my expectations were high, I was quite disappointed.

The all-you-can-drink soft drinks also had limited options and few places to order from, so in the end, I only had two cups.

Not having a proper changing area was also a downside.

However, the slides had short wait times and were enjoyable.

BBQランチ食べ放題、ソフトドリンク飲み放題を楽しみにしてましたが、BBQは薄暗い小屋っぽい建物の中にひっそりと置かれていて、気分がダウン。おかずも少なく、食べる場所はハエがたかってるし、期待値が高かったせいか、かなりがっかり。
ソフトドリンク飲み放題も、種類が少なく、頼める場所も少なく、結局、二杯しか飲みませんでした。
ちゃんとした着替える場所がないのもいけてませんね。
スライダーはどれも待ち時間が少なく楽しめました。

It was my first experience, so I chose the lowest option at 90m. I was worried that my 9-year-old son would be scared, but he was totally fine and enjoyed it. Next time, I want to challenge myself to 150m. Since I took motion sickness medication, I didn't get seasick, and it became a great memory.

初めての体験だったので、一番低い90mにしました。
9歳の息子が怖がるかと心配しましたが、全然大丈夫で、楽しんでいました。
次回は150mにチャレンジしたいです。
酔い止めを飲んでいたので船酔いもなく、良い思い出になりました。

I was very satisfied with the whale watching I participated in at Shiretoko and Okinawa, so I joined the one in Hawaii with high expectations. I was surprised that we encountered whales right away without having to go far out to sea. Perhaps it’s because they come close to the land to give birth. Because of this, the whales' movements were rather subdued, and we only saw a little bit of their dorsal fins and tails a few times, which was a bit different from the intense experience I had imagined. However, I definitely felt the excitement.

知床と、沖縄で参加したホエールウォッチングが大満足だったので、ハワイも期待して参加しました。沖まで行かなくても、すぐにくじらに遭遇できたことは驚きでした。出産で陸地近くまで来ているからなのでしょうか。その為なのか、くじらの動きが地味で水面から少しの背びれ、しっぽが何度が見られた程度で、想像していた大迫力とはちょっと違いました。ただわくわく感は十分体験できました。

I got seasick and motion sick, but it was amazing to see a large group of dolphins and cute sea turtles up close! The photographer who was with us was really energetic and fun, and he took a lot of wonderful photos. I would love to use this service again when I go to Hawaii next time.

船酔いと波酔いしてしまいましたが、イルカの大群と可愛いウミガメを間近で見れて最高でした！
同行していたカメラマンがすごくテンション高くて楽しい人で、素敵な写真を沢山撮って頂きました。
またハワイに行く時があれば利用したいです。

Love the experience. Love the food. Will come back and visit again. We came with two small children’s 2 and 4. They love the show and the buffet. Love the boat ride and the theater show. Ac is very cold in the imax show. We took the boat ride and went the very back and visited all the villages back so it’s a one way trip to the buffet if the timing is right. And after the buffet we hang out by the market and listen to the live music.

First, regarding the hotel shuttle, because it visits various hotels, the time spent on the bus can be quite long. I was one of the last to be picked up at the Hyatt, so it took about an hour, but those who were picked up first should be prepared for around two hours. This might be a concern for those who need frequent bathroom breaks. It seems that many delays are often caused by participants themselves, such as those who arrive late or go to the wrong meeting point. Once you leave Waikiki, it takes about 30 minutes to arrive using the highway.

We arrived at the site before 10:30. Tour participants lined up at a designated window to receive their tickets and then queued at the gate. The gates opened at 10:30, and while the line wasn't too long, the entry process took some time for each group. Many Japanese visitors had their partially consumed plastic bottles confiscated during the security check. Additionally, there were Japanese guests who lined up at the gate without receiving their tickets, which also caused delays.

After successfully entering, we went to rent a locker. The lockers are rented using a credit card at a terminal, which was a bit confusing, but since it supports Japanese, it wasn't a problem if you stay calm while operating it. The number of lockers is significantly fewer compared to large pools in Japan (like Toshimaen). I wonder what happens if they run out. Perhaps it means that not many people come.

Once we changed, we could finally enjoy ourselves, but by that time it was around 11:00. We were told to return to the bus by 15:00, so if we planned to leave by 14:30, we only had about three and a half hours. Considering lunch time, we effectively had less than three hours, which felt overwhelmingly insufficient. The kids seemed to feel they hadn’t played enough. I had a plan that included shuttle service and a day pass, but those who added a lunch buffet or bodyboarding experience would likely feel even more pressed for time.

The facility itself is more compact than I expected, so moving around doesn't take too long. The crowds are also much lighter compared to Japanese pools, which is a plus. However, there seemed to be only one place to buy lunch, so during peak times, there was quite a wait. It would be good to stagger meal times to save some time.

As for the attractions, overall, they were enjoyable. There are many types of slides that you can't experience in Japan. However, one downside is that some slides require specific floatation devices, and there simply aren't enough of them. Particularly, there were hardly any floatation devices for sliding with children (there were relatively more for single riders). Some of the available ones had holes and were deflated when I picked them up. I really hope this gets improved. With time already being tight, waiting to get a floatation device is frustrating.

The wave pool has large waves and a long duration of waves, which is great. However, there are some rough areas on the floor that could cause scrapes if you're knocked around by the waves. The lazy river is average; the distance for one loop isn't very long. Also, there isn't a typical "just a pool" like you find in Japanese facilities. This is likely why the entire facility is compact, but it doesn't allow for much swimming practice. If you want to swim, you might as well do it in the wave pool when there are no waves.

Overall, the facility is good and enjoyable for adults as well, but the limited time and lack of floatation devices for the slides are drawbacks. Additionally, some attractions are closed at certain times, which is disappointing. I wonder if the closing times are posted somewhere.

The return time of 15:00 does feel early. Perhaps it's to allow for an earlier return to Waikiki so that guests can enjoy shopping as well.

As a time-saving tip, consider wearing your swimsuit in advance and staggering lunch times to reduce waiting at the concession stands.

まずホテルからの送迎ですが、色々なホテルを廻る関係でバスの中にいなければならない時間が長い。自分はハイアットで最後の方だったので1時間位だったが、最初の方にのったひとは2時間くらいは覚悟しないとダメそう。そうなるとトイレが近い人は少し心配。(時間通りに来ない人や集合場所を間違える人など、参加者自身が原因の場合が多そうだが。)ワイキキを出発すればハイウェイ使って30分で着く。
現地には10時半前に到着。ツアーの人はツアー限定の窓口にならんでチケットを貰い、ゲートに並ぶ。10時半開場で列自体はそんなに長くないが一組の入場に時間がかかる。持ち物検査で飲みかけのペットボトルを没収されている日本人が多い。また、チケットを受け取らずにゲートに並んでいる日本人もいて、その対応にも時間がかかっている。
無事入場したあとはロッカーを借りにいく。 端末でクレジットカードを使って借りるタイプで少し戸惑うが日本語対応されているので、冷静に操作すれば問題ない。ロッカーの数は日本の大規模プール(豊島園とか)に比べると圧倒的に少ない。いっぱいの場合はどうするのだろうか。そこまで人はこないということだろうか。
着替えがすめばようやく遊べるが、だいたいその時点で11時頃。15時にはバスに戻ってきて下さいと言うことだったので、14時半にはあがるとすると3時間半しかない。昼御飯の時間も考慮すると実質は3時間もないので圧倒的に時間が足りない。子供は全く遊び足りない様子だった。自分は送迎と１日パスのプランだったが、昼食ブッフェやボディーボード体験を入れた人は更に時間におわれるだろう。
施設内は予想よりもコンパクトな作りなので移動にはそこまで時間はかからない。混雑も日本のプールに比べたら遥かに少ないのでその点は快適。ただ昼購入場所は自分が見た限り一ヵ所しかないので昼時はかなり待つ。時間をずらすなどして少しでも時短したいところ。
肝心のアトラクションについては総じて楽しかった。日本では体験できない種類のスライダーも多く楽しめる。ただ不満としては、専用の浮き具がないと滑れないものがあるが、浮き具の数が絶対的に足りない。特に子供と一緒に滑るための浮き具がほとんどなかった。(一人用は比較的多くあった)。せっかくあった！と思って手に取ると穴が開いていて空気が抜けているものもあった。これは是非改善して貰いたい。ただでさえ時間が足りないのに浮き具を得るまでの待ちは痛い。
波のプールはウェーブが大きくウェーブの出る時間も長いのがうれしい。ただし床がザラザラな場所があり波にあおられて擦りむく恐れあり。流れるプールは普通。一周の距離はそんなに長くない。また、日本のプール施設にあるようないわゆる‘‘ただのプール’’はない。これが施設全体をコンパクトにできている理由でもあるが、泳ぎの練習などはあまりできない。あえてやるなら、波がないときの波のプールくらい。
全体的に言えば施設自体は良く大人でも楽しめるが、時間が少ないのとスライダー用浮き具がすくないのが難点。あとは時間帯により閉鎖しているアトラクションがあるのが不満。閉鎖時間はどこかに書いてあるのだろうか。
帰宅集合時間が15時というのはやはり早い。もしかしたら、ワイキキに早く帰れるからショッピングも楽しめるという配慮なのかもとも思った。
時短テクニックとしては、予め水着を着ておく、昼御飯時間をずらして売店に並ぶ時間を減らす。

Friendly staff and a great experience! Would definitely go back!!

I participated in parasailing at a height of 150 meters with my daughter. The staff who provided transportation to the hotel were very kind, which made us feel at ease. On the boat, the crew took many photos for us, and we enjoyed a wonderful time taking in the views of Waikiki from 150 meters high. I thought it might be a bit scary with the wind, but my daughter seemed to enjoy it more that way. The photos taken at the end are available on an SD card, but if you pay by card, it costs $35, which is $5 more than paying in cash. When I come to Hawaii again, I would like to participate once more.

高さ150mのパラセイリングを、娘と二人で参加しました。ホテルまでの送迎ではスタッフの方がとても親切な方で安心し、またボートではクルーの方がたくさん写真を撮って下さったですし、150mの高さから眺めたワイキキの景色を堪能したりと楽しい時間を過ごすことができました。
少し風があり怖いかな？と思いましたが、娘はその方が楽しかったようです。最後に撮って下さった写真はSDカードでいただけますが、カード支払いだとcashより5ドル高く35ドルでした。
ハワイに来た時は、また参加したいと思います。

This is our 2nd time on the surf bus. Cousin Kevin was great! He catered to all families. Gave us great info on what to look at and eat. I like this tour because I can relax and enjoy rather than driving and having to find parking, buy tickets, and do all the work that I usually have to do!

Overall this was not one of the better snorkel experiences. The boat was too crowded, with 61 snorkelers. The right size for the boat should have been about 40. Especially crowded at the start where people were not allowed on the top deck when leaving port.

The crew try their best to provide a good time. They are energetic and enthusiastic.

Food option was another issue. Basically you get either a cheeseburger or veggie cheeseburger. No other choices. I hate cheese. Since food is pre-made, there is no opportunity for a simple hamburger. Drinks are either water or watered down lemonade, served in tiny cups. Should have had more variety and larger cups. You also can get a bag of chips.

Swimming with the dolphin is basically everyone jump in the water, look down to see a couple dolphins swim by, and then jump right back in the boat.

Snorkeling was not rushed, but the site did not have many fish or varieties of fish.

Water slide was fun. Much more fun than snorkeling.

Good zip line experience with a mix of short and long zip line runs. Was able to go up side down on the majority of the zip lines, although they prefer to save "tricks" for the last 2 zip lines as a surprise.

All lines are dual zip - so you go two at a time. Takes about 2 1/2 hours with 11 people in the group. Guides were fun, helpful, and took some good pictures (separate charge to buy their pictures). They encourage you to take your own pictures too.

I usually don't get motion sickness, but the boat was rocking quite a bit, and I got seasick. I was pleasantly surprised to see turtles while snorkeling. In fact, there were five of them swimming around, which was truly moving.

普段乗り物酔いをしないんですが、船がかなり揺れて船酔いしました。シュノーケルは期待してなかったカメに会えて良かったです。しかも5匹も泳いでて、それは感動しました。

I had been curious about it for a long time, and this was my first time participating. The sandbar is a wonderful place made up of coral deposits, and standing there gave me a truly strange feeling. We took photos and played beach volleyball with other participants, and before we knew it, it was time for the BBQ hamburger lunch. The hamburgers we made ourselves, topped with pineapple and other ingredients, were exceptional when eaten on the boat.

After that, we went turtle watching from the boat, and then it was time for snorkeling at the snorkeling point. Unfortunately, the visibility wasn't that great, but we encountered turtles underwater, which was incredibly exciting. The Japanese-speaking female guide was friendly, and for some reason, it felt like my family was being slightly marked, but she helped liven up the atmosphere on the boat, and we had a great time.

ずっと気にはなっていたが、今回初めて参加しました。
サンドバーは素敵な場所でサンゴの堆積で出来ている浅瀬という事で、そこに立てば何とも不思議な感覚がありました。写真を撮ったり参加者でビーチバレーをしたりしましたが、あっと言う間にBBQハンバーガーランチとなりました。自分たちでパイナップルなどトッピングして、船の上で食べるハンバーガーは格別なものでした。
その後ウミガメのウォッチングを船上から行い、シュノーケリングポイントでシュノーケリングになりました。
残念ながら視界はそれほど良くありませんでしたが、水中でもウミガメに遭遇し、大興奮でした。
日本語ガイドの女性の方も、気さくな方で、何故か我が家族が少しマークされていた感はありますが、船上も盛り上げていただき、楽しいひと時を過ごせました。

I previously participated in a luau at Hilton on the Big Island, but this was my first time on Oahu. It was a luau on a rooftop surrounded by hotels, and the show was wonderful. If I understood a bit more English, I might have grasped the explanations better, but I still enjoyed the stage performance. After the show, the dancers were also happy to take photos, and it seemed like the kids had a great time. Above all, it really felt like I was in Hawaii.

以前はハワイ島でヒルトンのルアウに参加しましたが、今回はオアフでの初参加でした。
ホテルに囲まれた屋上でのルアウでしたが、ショーは素敵なものでした。
もう少し英語が分かれば、説明している内容も分かったのでしょうけど、それでもステージは楽しめました。
ショーが終われば、ダンサー達も気軽に写真にも応じてもらえますし、子供も楽しめていたようでした。何より、ハワイに来たな〜と感じられます。

They picked us up on time and took us straight to the yacht harbor. From there, we went quite far out on a cruiser, and that alone was a lot of fun! The tour guide spoke broken Japanese, but I could understand the explanations somewhat! Since it was a special occasion, we went for the 120m option, but it was so high that it was terrifying! However, it was a lot of fun and made for great memories. The view overlooking Waikiki was amazing, and I wanted to capture the scenery from above in photos! If I ever come back to Hawaii, I would definitely like to do it again. I gave a $10 tip to each of the two staff members. The two overseas guests who were with us seemed to have given $5 for both. I purchased the data from the photos taken with a DSLR on an SD card for $35 as a keepsake. I'm looking forward to seeing them on my PC when I get home!

時間通りに迎えにきてくれてそのままヨットハーバーへ。そちらからクルーザーでかなり沖の方までいき、それだけでも楽しかったです！添乗員の方も片言の日本語で何となく説明がわかる感じです！
せっかくだからと120mにしましたが、余りに高くて恐怖でした！でもとても楽しかったし良い思い出になりました。ワイキキを見下ろすような、素晴らしい景色だったので上空からの景色を写真に収めたかったです！またハワイに来ることがあれば是非してみたいです。チップは10ドルずつ、2名の方に渡しました。一緒に乗り合わせていた海外の方は2名分を5ドル渡していた様でした。一眼レフで撮影してくれたデータはSDカードにして、35ドルで買えましたので記念に購入しました。帰ってPCで見るのが楽しみです！

The weather was great, and we were able to see a very beautiful sandbar! The snorkeling spot had strong winds and the water was a bit murky, but we were able to see some fish. The sandbar was deeper than I expected, about knee-deep. I checked a site that predicts the tides to decide when to go, but there were days that seemed deeper, so I think it would be good to confirm and choose a day within the possible range.

天気に恵まれ、とても綺麗なサンドバーが見られました！シュノーケリングのポイントは風が強く少し海は濁りが強かったですが、魚は見ることができました。サンドバーはひざ下くらいの深さで思ったよりも深かったです。潮の満ち引きを予測するサイトを見て決めましたが、もっと深そうな日もあったので、可能な範疇で確認して行く日を決められるといいと思います。

I was worried about having booked with an English guide and not understanding the safety regulations at all, but I was relieved to find that there were guides who had spent time in Japan and I could select Japanese text on the iPad! All the guides were cheerful, and I had a great time on the zip line! I was also happy to ride a buggy to the top of the mountain! The bumpy road felt like an attraction, and I enjoyed the journey to the zip line as well! I'm glad I went!

英語ガイドで予約してしまい、安全に関する規約について全くわからなかったらどうしようと思ってましたが現地には日本で過ごしていたことのあるガイドさんもいたりiPadで日本語での文が選べたりと不安は無くなりました！！ガイドさんがみんな陽気で、ジップライン もすごく楽しく行うことが出来ました！山？を上まで登るのにバギーに乗れたのも嬉しかったです！ガタガタ道でアトラクションの様でジップライン に行くまでの道も楽しめました！行ってよかったです！

It was my first time parasailing, so I experienced a bit of seasickness and felt a little dizzy up in the air, but thanks to the good weather, I was able to see beautiful scenery!

初めてのパラセーリングだったので、少し船酔いと、空の上でも酔ってしまいましたが、天気が良かったおかげで綺麗な景色を見ることができました！

I had no experience with surfing, but I participated with the feeling that it would be cool to surf in Hawaii. I can't speak English, but I think I was able to prepare the minimum necessary because the staff explained the precautions in Japanese during the video before the lesson. I could somewhat understand the lesson through English words. There were 8 of us with 2 instructors, but 4 of us were able to ride the waves right away, so it was effectively 1 instructor for every 2 people. My own performance wasn't great, but I had fun playing in the waves.

サーフィンは未経験でしたが、ハワイでサーフィンができたらカッコいいだろうなぁという感覚で参加しました。
英語は話せませんが、レッスン前のビデオでの注意事項、スタッフさんとが日本語で説明してくれたので必要最低限の準備はできたと思います。
レッスン自体は英単語でなんとなく理解できました。
8人で2人の先生でしたが、うち4人はすぐに波に乗れたので、実質2人に1人の先生に教えてもらいました。
私自身の出来は悪かったですが、波に遊ばれて楽しかったです。

This was my first time participating with my mother and my children, aged 3 and 7. I thought my 3-year-old might not be able to handle the dolphin swimming, but when we arrived at the spot, everyone dove into the sea! The 3-year-old was held by a staff member and got to see dolphins and sea turtles, and even ride on a paddleboard, which made them incredibly happy! The staff were all friendly and kept the kids entertained. We encountered dozens of dolphins, many sea turtles, and even baby turtles, making it the best day of our lives. The kids are now excitedly saying they want to join the manta ray program next time! Thank you to all the staff! I will definitely participate again next time!

今回初めて母と私と3歳と7歳の子供連れで参加しましたが3歳の子はドルフィンスイミングは無理かなぁと思いながらポイントに着くと全員海にダイブ！3歳の子はスタッフの方に抱っこされてイルカ、ウミガメを見せてもらったりパドルボードに乗せてもらって凄く喜んでました❗スタッフの皆さんがフレンドリーで子供達を楽しませてくれて何10頭ものイルカ先生、何匹ものウミガメ先生や赤ちゃん亀にも出会えて人生で一番最高な日になりました子供達は、次はマンタ大学にも参加したいと大騒ぎしています❗
スタッフの皆さん ありがとうございました☺️
次回も必ず参加させて頂きます✨✨

In Japan, I was able to immerse myself in the magnificent nature, forgetting the time while feeling the pleasant sunlight and breeze. It was an incredibly happy time, and my mother, who joined me, was very satisfied as well. My father, an experienced rider, participated in the advanced course and was also thrilled with horseback riding in Hawaii's stunning nature. Most importantly, I was overjoyed to see my 2-year-old son experience horseback riding for the first time during the 20-minute introductory course, which made me feel his growth. My wife, who had said she might ride if our son couldn't, ultimately didn't get to ride, but she was satisfied watching our son on the horse. Thanks to the very friendly staff, we had the best time.

日本では身を置くことができない雄大な自然の中で、時間を忘れて気持ちの良い日差しと風を感じることができました。それはとにかく幸せな時間で、一緒に参加した母も大満足でした。また、経験者である父が上級者コースに参加しましたが、父もハワイの雄大な自然の中での乗馬に大満足していましたし、何と言っても20分の体験コースで生まれて初めて乗馬を体験した2才の息子の姿を見て、成長を感じられたことが何よりも嬉しかったです。息子が乗れなかったら乗ればいいかなと言っていた妻は、結果的に乗ることができませんでしたが、息子の乗馬姿に満足していましたし、とっても感じの良いスタッフのおかげで最高の時間を過ごすことができました。

I saw in the reviews that there were few Japanese people, but coincidentally, the crew on our cruise included second-generation Japanese, so they felt very Japanese! The other two crew members were also friendly towards the Japanese guests, and we had a fantastic time! There were about ten Japanese participants as well! The scenery was amazing!

口コミを見ていると日本人が少ないとありましたが、
たまたまなのか私達がのったクルーズのクルーが2世の人で、もはや日本人でした！
その他2名のクルーも日本人に対して友好的で、すっごく楽しめました！参加の日本人も10名くらいはいました！景色も最高でした！

There was a bit of trouble with the operating company at the meeting point. We arrived at the meeting location more than five minutes before the scheduled time. Then, a flashy bus with the "Dolphin & You" logo passed right in front of us, and thinking we had been left behind, we hurried to chase after it, but it just kept going. Since we had minimal luggage and didn't have our smartphones, we had no choice but to return to the hotel, where we received a call from the operating company... They said they had come to pick us up at the meeting point but since we weren't there, we could no longer participate in the tour.

Actually, the bus we chased after was a different bus picking up Western guests, while Japanese guests were supposed to be picked up by a smaller van (a plain white bus without the operating company's name or logo), which apparently arrived quite late on the day of the tour. Despite this, the operating company said, "Since this is a cancellation on your part, we cannot issue a refund. If you want to participate, please take a taxi to the harbor." I thought it was unreasonable to ask us to take a taxi to a location that takes an hour by car, and when I expressed my frustration asking, "Is this really our responsibility???" they reluctantly agreed to send someone to pick us up.

On the morning of the tour, a confirmation call was made to the hotel, but the staff member was not fluent in Japanese and did not provide detailed information during the prior call. Therefore, I recommend confirming what kind of bus will come to pick you up on the day of the tour.

Once we got on the boat, I thought the staff members were very kind and helpful. There were also staff members who spoke Japanese fluently. They were very high-energy, which might be a bit overwhelming if you’re feeling unwell. In my case, I think the strong winds contributed to my discomfort, and I felt that snorkeling might be tough for small children... My child cried a lot during the first attempt and couldn't handle it. Dolphins can only be seen underwater as dark shadows, so it might be better for children to see them from the boat.

I also brought an underwater camera, but it's quite difficult unless you're a good swimmer. Regarding clothing, I wore a rash guard and tights, and I think that was sufficient without needing to rent a wetsuit (the rental wetsuits are short types). As for belongings, you should definitely borrow a bath towel from the hotel and bring it with you. It can get a bit chilly on the way back, so it's better to take off wet rash guards and dry off with the bath towel before putting on a dry shirt.

As for tipping, which can be confusing for Japanese people, it didn't seem like it was strictly enforced. The Q&A section on the operating company's website also mentions that a small gesture is sufficient. I hope this information is helpful to everyone.

集合時に運営会社と少しとトラブルになりました。
私たちは集合場所に待ち合わせ時間の5分以上前から来ていました。
すると「ドルフィン＆ユー」のロゴが描かれた派手めのバスが目の前を通り過ぎてしまったので、置いて行かれたと思い、慌てて追いかけたのですが、そのまま行ってしまいました。
荷物も最小限で、スマホも持っていなかったので、仕方なくホテルに戻ったところ、運営会社から電話が・・・。集合場所にピックアップにきたが、いないのでもうツアーには参加できないとのことでした。
実は我々が追いかけたバスは、欧米人客を拾っていく別便のバスで、日本人客はそれよりは小さいバンのようなバス（運営会社名もロゴもない、真っ白なバスです）が拾っていくことになってたらしいのですが、当日それが待ち合わせ時間よりもかなり遅れてきたのです。
・・・にも関わらず、運営会社がいうには、「そちらの都合のキャンセルなので、返金には応じられない。参加したければ、タクシーでハーバーまで来てください。」とのことでした。
車で1時間もかかるところに、タクシーで来いというのもどうかと思いますし、さすがに「それってこちらの責任なのですか？？？」と憤ったところ、渋々なんとか迎えにきてくれました。

当日の朝に確認の電話がホテルに掛かってきますが、そのときのスタッフは日本語が堪能ではなく、事前の電話でそこまで詳細な情報までは教えてはくれませんでした。
ですので、当日はどんなバスが迎えにくるのかを必ず確認された方がいいと思います。
　
船に乗ってからは、スタッフの皆さんとても親切で良かったと思います。
日本語がとても流暢なスタッフもいました。
とてもハイテンションなので、気分が悪くなるとちょっとしんどいかもしれません。
私の場合は、結構風が強かったのも原因かと思いますが、シュノーケリングは小さいお子さんは厳しいかも・・・という印象でした。
うちの子は、1回目で大泣きでダメでした。
イルカは水中で見ても、黒い影のようにしか見えないので、子供は船上で見た方がいいかもしれません。
あと水中カメラを持っていきましたが、泳ぎが得意な方でないとなかなか難しいです。
あと服装ですが、私はラッシュカードとタイツをはいて行きましたが、ウエットスーツ（貸しウエットスーツは短パンタイプです）を借りなくても、これで十分だと思いました。
荷物としては、バスタオルはホテルで借りて必ず持っていくべきでしょう。やはり帰りはちょっと寒いので、ぬれたラッシュガードなどは脱いで、バスタオルで体を拭って、乾いたシャツ等を着る方がいいと思います。

日本人が戸惑うチップですが、そんなにきっちり払っている感じはなかったです。運営会社HPのQ&Aにも書いてありますが、気持ち程度でいいと思います。
皆さんの参考になればと思います。

Unfortunately, the weather was a bit bad and we couldn't go out to the sea, so we didn't get to see the sea turtles. However, we were able to see a lot of fish like Nemo! The Japanese guide, Chieko, and her partner, Dan, provided great support for us!

残念ながら天候が少し悪く沖まで出られず、ウミガメには会えませんでしたが、
ニモみたいなお魚をたくさん見れました！
日本人ガイドのちえこさんもパートナーのダンさんも、日本人をしっかりサポートしてくれます！