Oahu
Had a great time with the Family and the KNSOP Ohana, definitely going to do it next time around.
Mahalo for your review! - Team KBOS
Awesome crew. Everyone had a great time snorkeling and sailing.
I was supposed to be snorkeling at the sandbar by now, but I couldn't get picked up at the designated location. After struggling with the poor response from the tour company, I ended up wasting time and didn't want to inconvenience the other participants who were already there, so I reluctantly decided to forgo the tour.
Until now, I thought I didn't need the phone function on my smartphone as long as I had internet access, but without a public phone and not being a guest at the hotel where the meeting point was, it became an essential function for me.
It was already challenging to make a call without leaving the meeting point the tour company specified, and after waiting for 30 minutes, I had to ask the hotel reception if there was a public phone. Thanks to the kind receptionist, I was able to contact them using the hotel phone.
At that time, I was told to call a taxi using an app, and although I tried to download the app and request a ride, the poor internet connection caused repeated errors. As the meeting time approached, I had to sadly give up.
Even calling to inform them of my cancellation was a struggle, and in the end, I had to rely on the JAL Pack reception to make the call for me to complete the cancellation. For someone like me, who couldn't use the phone and has limited English skills, it was an exhausting two hours.
If the tour company had arranged a taxi when I contacted them, I might have been able to participate. If I could have communicated via LINE, they might have realized my situation sooner and come to pick me up. I have many requests now, but it was a painful lesson for me.
Today was the only day during my stay when the tide allowed me to see the sandbar, and it's unfortunate that I couldn't reschedule for another day. Both the tour company and participants need to consider how to properly handle emergencies.
本当は今頃サンドバーでシュノーケリングをしてたはずなのに、指定場所にピックアップに来てもらえず、ツアー会社に連絡したその後の対応の悪さに苦労した挙句時間を費やし、すでに現地にいる他のツアー参加者に迷惑をかけたくなかったので、仕方なく参加を断念しました。
今までネット環境さえあればスマホの電話機能なんて必要ないと思っていましたが、公衆電話もなく集合場所のホテルの宿泊者でもない私にとっては、必須の機能でした。
ツアー会社の言う集合場所から離れずに電話することがまず難関で、30分待って仕方なくホテルのレセプションで公衆電話があるかどうかを尋ね、親切なレセプショニストのおかげでホテルの電話で連絡させてもらえました。
その時にアプリかなんかでタクシーを呼んで現地まで行ってと言われて、アプリをダウンロードして配車を試みるも、ネット状況が悪くて何度もエラーに。そのうち現地集合時間が迫り、泣く泣く断念することに。
断念するとの電話連絡もひと苦労し、結果JALパックのレセプションに泣きつき、電話をしてもらってキャンセル連絡完了。
電話を使えず、英語も拙い私にとっては、クタクタに疲れた2時間でした。
ツアー会社に連絡した時にタクシーの手配をしてくれれば参加できたかも、LINEで連絡できたらもっと早く気づいてもらえてピックアップに来てもらえたかも。今はいろいろ要望もありますが、私も手痛い勉強になりました。
滞在期間中、唯一サンドバーにお目にかかれる潮位だった今日、他の日にリスケが出来ず残念です。
緊急時の対処がきちんとできるかどうか、ツアー会社も参加者も考えなくてはいけませんね。
We sincerely apologize for the inconvenience caused by our oversight, which prevented you from participating in our sandbar tour that you were looking forward to. Unfortunately, we were unable to communicate effectively, and with other customers present, we could not return the bus, resulting in your inability to join the tour.
In light of this incident, we are considering how to better assist customers who cannot reach us by phone. While we cannot undo the disappointment this has caused, we have processed a full refund for you.
Once again, we deeply apologize for the sadness we have caused you. We are truly sorry.
この度は弊社のサンドバーツアーを楽しみに来てくださったにも関わらず弊社の不手際でご参加いただくことができず大変申し訳ございませんでした。
うまくご連絡をお取りすることができずまた他のお客様もいらっしゃりバスを戻すこともできず結果としてご参加いただくことができませんでした。
この件を受けて電話がつながらないお客様への対応をどのようにしたらよいか考えてまいる所存です。
このようなことで残念な思いをさせてしまったことを埋めることはできませんが
全額ご返金をさせていただきました。
改めましてお客様に悲しい思いをさせてしまいましたこと心よりお詫び申し上げます。
本当に申し訳ございませんでした。
HARUKA / KBOS
The captain and crew were great and had a good vibe! The foreign passengers I sailed with were also fun, making it a very enjoyable experience! The view from above, looking at Waikiki, was absolutely amazing!
キャプテン、クルーの方、ノリが良くて良かった!
また一緒に乗船した外国人の方もノリが良くて非常に楽しかった!
景色も上空からワイキキを眺められて最高に気持ちよかった!
What a fantastic couple of hours spent on this experience.
Greatly run and great guides.
I would highly recommend this tour and location.
Even if you have not seen the movies shot on the property the landscape alone is worth going for.
Our family had a great time! The kids (ages 12, 10, and 6) all loved it, we learned a lot about the history of the area, and we got some amazing photos. Would definitely recommend!
Thank you for the enjoyable tour. Everyone was very friendly and it felt great. I had a child with me, and they were very considerate, which was a big help. Thank you very much. However, I was a bit disappointed that the weather was cloudy and cold, and the tide wasn't fully out.
この度は楽しいツアーありがとうございました。
色んな方に気さくに話されており凄くいい感じの方でした。子どもが居たのですが凄く気にもかけて下さり助かりました。ありがとうございました。
ただ天気が曇りで寒かったのと潮が引き切っておらずだったところが残念に思いました。
I participated with three senior members... I experienced kayaking and SUP for the first time, and I had a great time. The local staff were professionals at creating a relaxed atmosphere, and I never felt uncomfortable; I truly enjoyed being among the young people. While I'm still energetic, I want to challenge myself with many more activities. The return shuttle bus was really cold, so it's essential to have something to wear in addition to a towel.
シニアメンバー3人で参加しました…
カヤックにSUP、年甲斐もなく初めて体験しましたが、楽しく過ごせました現地スタッフの人達も場を和ませるプロで一つも嫌な気分にはならず、ホントに若者に混じって楽しませていただきました
元気なうちにまだまだやりたい事チャレンジしたいです。帰りの送迎バスはすごく冷え冷えで
タオルのほか羽織る物必須ですね。
We are very pleased to hear that everyone enjoyed the tour. Thank you very much for participating in the tour. We look forward to your next participation. From all the KBOS staff.
皆様ツアーを楽しんで頂けた様で大変嬉しく思います。この度はツアーへのご参加誠にありがとうございました。またのご参加お待ちしております。 KBOS スタッフ一同
Loved the view from above! Gorgeous day on the water
Nice and easy to have ready for the event! Thanks for the help in setting up.
My husband and I had a FANTASTIC time here! The staff was AWESOME and VERY FRIENDLY! We got too see two sea turtles too!! Such an amazing experience! We would recommend this for everyone- couples, families, solo travelers, etc.
Aloha friends!!
Mahalo for sharing your experience! - Team KBOS
We have so many great memories from this ATV excursion. The staff was so great and helped us take so many great pictures. Thank you!!
Loved this Adventure. Large spacious catamaran. Love the live music. Greeted with smiles, donuts, and tang. Can’t swim? Never snorkeled? This is the place to experience these activities. Water level at the sandbar was knee high. Lots of fish to see hiding in the coral. Don’t know what you’re looking at? Ask the knowledgeable crew. Need a bit of excitement - ride the banana boat - that will wake you up! Highly recommend this adventure.
Mahalo for sharing your experience! - Team KBOS
Such a great way to see all of the Pearl Harbor sites! Pick up in Waikiki and all of the tickets included made it very easy. The included lunch was delicious and generous portion size. Our tour guide was very engaged and informative - she called us all her cousins and taught us a lot about Honolulu and Pearl Harbor. Would highly recommend!!
Mahalo for joining us Andrea! Glad you enjoyed your visit. Pearl Harbor experience is emotional and humbling indeed! Take care, Poly Ad Ohana
Earnel was just amazing. We've done lots of tours all over the world, and on an all-day tour like this one, the guide can make or break the tour. Earnel was one of the best we've had.
He was fun, friendly, knowlegeable, and very personable. He treated us all as "ohana" and made sure we had everything we needed to get the most out of this amazing day.
We loved the monuments and the whole tour. We'll definitely recommend it to others!
Our experience went amazing. We were worried about being close to the deep but the crew made everything safe and gave everyone clear instructions on dos and don’ts. The crew was really nice. The musicians were amazing. This whole experience was perfect!!
Mahalo for your review and picture! - Team KBOS
My family and I had a wonderful time! This was a great experience for everyone and provided a true family memory. Thank you Cheif's Luau, I really enjoyed the show you put on.
Such an amazing experience!! We had Jensen, Ike and Kan’i, as our guides and they were sooooo much fun! They truly made the whole experience so much better than just zip lining, which of course was fun! Excellent course and also learned new things about the Hawaiian culture. I 100 % recommend this! It’s definitely a must! If you can request our guides, do it! Mr. July poses were my favorite!
Much love from papaya (fruity momma)
Hanauma Bay requires a reservation, and it's quite difficult to get there without a rental car. Additionally, there is a video to watch after entering, so it was definitely the right choice for me to join this tour since I only speak Japanese! I didn't see any sea turtles, but I was able to snorkel a lot. By the way, I participated without renting a wetsuit, just wearing a long-sleeved rash guard, but since I also wore a life jacket, I was able to enjoy it safely.
ハナウマ湾は、予約が必要であり、現地へ行くのもレンタカーでないと大変、さらに、入場後のビデオ視聴等もあり、日本語しか話せない私にはこのツアーで行って正解でした!ウミガメは見られなかったですが、たっぷりシュノーケリングすることができました。ちなみに、私はウエットスーツは借りず、上下長袖ラッシュガードで参加しましたが、救命胴衣もつけるので、十分安全に楽しめました。
Hanauma Bay currently requires a reservation to enter, but this tour does not require advance booking, and we were taken there by a guide. The view of Hanauma Bay from above is stunning, and since access is difficult, I was really glad to be taken there on this tour.
I experienced snorkeling separately and rented a wetsuit for $10. The coral might be prettier in Okinawa, but I was very satisfied to see sea turtles and fish. It seems that getting a Hanauma Bay-specific guide's license is currently difficult, so I think being taken there is a rare opportunity. It was great. Thank you very much.
ハナウマベイは今予約がないと入れないですが、このツアーでは事前予約が不要で、ガイドさんに連れて行ってもらいました。(2023.6.29)
ハナウマベイを上から見る景色が素晴らしく、アクセスが難しいので、このツアーで連れて行ってもらえてすごく良かったです。
シュノーケルは別でウェットスーツを10ドルでつけて体験しました。
サンゴ自体は沖縄の方がきれいかもしれませんが、海ガメや魚が見れてすごく満足しました。
ハナウマベイ専用ガイドの認可を取るのがいま難しいらしく、連れて行ってもらえるのは貴重だと思います。よかったです。ありがとうございました。
Reading the reviews, it was definitely the right choice to take motion sickness medication. The boat rocked more than I expected and it was a bit scary, but I didn't get seasick.
Even for someone like me who isn't good with thrill rides, I was able to enjoy parasailing!
Also, I thought I would get wet, so I only brought the bare minimum (smartphone, tip, hotel key card, towel), but I wish I had brought my credit card to pay for the optional photo shoot.
口コミを読んで、酔い止めを飲んで行って正解でした。船は思ったより揺れて怖かったですが、酔うことはありませんでした。
絶叫系が苦手な私でも、パラセイリングを楽しむことができました!
また、濡れると思い最低限の荷物(スマホ、チップ、ホテルのカードキー、タオル)しか持っていきませんでしたが、オプションの写真撮影代を支払うためにクレカを持っていけばよかったと思いました。
The crew was very nice and friendly, helpful and very attentive , tour it was very organized, and would do again . saw turtles and the coral reef was viewable wide selection of options while snorkeling . would recommend.
We took our 2.5 year old toddler on this tour and it was a wonderful experience. What’s great about this tour is that once you’re out at the sandbar you can paddle board, kayak, snorkel, and/or swim, hangout at the floating deck, etc. I’m glad we had these activities because there’s not that much to do at the sandbar otherwise! I had fun paddle boarding and kayaking with my toddler (wearing a life jacket, which they provide). We were done with the activities after a while and my toddler wanted to be back on the “big boat,” which was also fine because the boat is comfortable, provides shade, and has bathrooms and changing rooms. Just remember to bring some drinks and snacks to enjoy after all the exercise!
Mahalo for sharing your experience! - Team KBOS
If you really want to have a fun day, then this tour is for you. And, family friendly! I've done it the last 2 years and am going to book again for next year. The crew: Captain Cheyenne, and crew members Julia, Yuki, Yukiko and Cody are the best. Very friendly, and GREAT personalities.
Walking on this sandbar is an experience. And they even set up a water volleyball game. The water is perfect and the bluest I've ever seen.
After the sandbar, they fire up the grill for a nice hamburger/cheeseburger lunch with all the fixins. And they have meatless burgers also.
After lunch there is snorkeling. Due to recent knee replacement surgery I was unable to participate last year, but was able to and had a great time this year.
After snorkeling, you go turtle watching. There were plenty, and some of them are HUGE.
My one big recommendation: Bring reef friendly sunscreen because the sun will fool you. It was a bit overcast this year,, but the sun still managed to get me.
I’m so glad we ended up choosing this package rather than trying to coordinate this trip on our own. Our tour guide, Chelsie, sent us great information ahead of time so that we knew exactly what to bring, what to expect during the trip, and where to meet. The open air bus was a fun part of the trip. She shared great information as we drove through Honolulu and to Pearl Harbor. When we arrived, she made sure we knew where to go and our timeline for the trip. Everything went smoothly and the whole family enjoyed the visit.
Dear Chelsie, Thank you for taking the time to recognize and acknowledge the great tour you had with Chelsie. So pleased you received all you had hoped for on your tour to Pearl Harbor.
I participated with my 0-year-old child. Since there were many participants, we took two buses and two boats, dividing into a Japanese-speaking team and an English-speaking team for the boat ride. Everyone was very kind to the children, making it easy for us to join with kids! If the child wears a float, they can stand on the sandbar, and although snorkeling is in deeper water, as long as we ensure the waves don't hit the child's face, we were able to enjoy it without any issues! The staff attended to us in Japanese, making it easy to ask questions, and above all, the location was amazing. I'm really glad I participated!!!
0歳の子どもと一緒に参加しました
参加人数も多かったのでバスも船も2台で行きましたが、日本語チームと英語が話せるチームに分かれて船に乗りました
皆さん子どもを可愛がってくれて子連れでも気兼ねなく参加できました!子どもは浮き輪を付けていけばサンドバーは足が着くし、シュノーケリングは深い海ですが子どもの顔に波が当たらないようにすれば問題なく楽しむことができました!
日本語でアテンドしてくれるのでわからないことは聞きやすいですし何よりロケーション最高でほんとに参加して良かったです!!!
It started 30 minutes late due to the rain. But before we knew it, the boat arrived, and we quickly set off into the open sea! For those who get seasick, it's advisable to take some medication because the ride had a lot of floating sensations, haha.
About five groups boarded, and one by one, we were connected for parasailing and soared into the sky. Each group enjoyed about five minutes before being dropped into the sea and collected back onto the boat, haha. Both the time on the boat and during parasailing were so much fun, and it was an amazing experience!
雨が降ってて予定より30分遅れで始まりました。でもあっとゆうまに船の迎えが来てあっとゆうまに沖の方まで出発!
船酔いする人は薬飲んどいたほうがいいくらい浮遊感たっぷりの乗り心地でした笑笑
それから5組くらい乗り込み順番にパラセーリングに繋がれて空へと舞い上がっていき1組5分くらい楽しんだら海へジャボーンと落とされて船へと回収されます笑
船に乗ってる時もパラセーリング中もどっちも楽しくて最高に良い思いです!
We were quite anxious because we couldn't speak any English, but it was a bit reassuring to see other Japanese people there.
There were a total of five groups boarding, and even though we couldn't communicate well, the crew's vibe made it enjoyable for everyone. We took motion sickness medication, but it was quite bumpy, so if you're sensitive, please make sure you're in good condition!
The view from 150 meters was truly spectacular! The landing when coming down was also fun! I want to go again!
私たちはまったく英語ができないので不安でしたが、他にも日本人がいてちょっと安心
計5組で乗り込み、言葉は通じないながらもクルーのノリもあり皆で楽しめました酔い止めを飲んでいきましたが、かなり揺れるので弱い方は万全の体調で望んでください!
150mからの眺めは本当に絶景です!降りるときの着水も楽しかった~!また行きたいです!
My family and I had a great time with the E Noa Pearl Harbor Tour! We were all very impressed by the extensive guided tour. I would definitely recommend this experience
Dear Grace, We are so delighted and happy you and your loved ones had an amazing tour with us at Pearl Harbor.
The whole experience was awesome. from checkin and, with the guided tour on the ATV . Very exciting and smooth.