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Oahu
The sunset was gorgeous and service very good. Food was fine, entertainment ok.
This was an amazing experience! I went with a group of friends and we all loved the environment of the cruise ship. The food was pretty amazing and the live jazz performance was very enjoyable. My favorite was definitely the Polynesian live dance performance. This 30-minute performance was the highlight of the night. The dancers wouldn't just perform, they would interact with the audience by giving high fives, springing peace signs at unexpected times and made our corner of the ship laugh the entire time. If you get seasick easily, I would recommend taking some kind of precaution/medication (the servers were able to provide some medication, too) since a few of my friends did start feeling queasy for a little bit and had to spend some time on the lower deck. However, don't let motion sickness keep you from the cruise! It was still altogether wonderful time.
I booked a vow renewal course for my parents.
The food was delicious (especially the steak), and the vow renewal words spoken by the captain were truly wonderful.
It was rare for it to rain all day in Hawaii, and I was worried if the boat would go out, but I participated and was very satisfied. If anyone mentions wanting to see a dinner show in Hawaii in the future, I will definitely recommend this to my friends.
両親のバウリニューアルコースで予約しました。
ご飯も美味しかったですし(ステーキが特に)、船長が言ってくれるバウリニューアルの誓い言葉もほんと素敵でした。
ハワイでは珍しく雨が一日中降っていて船でるかなぁーと心配していましたが参加してとても満足です。
今後ハワイでディナーショーを見たいと言われたら友人などに必ずオススメします。
Thank you very much for boarding the Star of Honolulu. The vow renewal for your parents is truly touching. We are very happy that everyone enjoyed themselves. We look forward to your next visit, from all of our staff.
Reservations Department
この度、スターオブホノルル号にご乗船頂き、誠に有難うございます。
ご両親のためのバウリニューアルはとても感激ですね。皆様がお楽しみ頂けて大変嬉しく思っております。
皆様のまたのお越しをスタッフ一同でお待ちしております。
予約課
Translated by OpenAI
The guides were great - took very good care of us, kept us at a great pace, very knowledgeable of the land and horses. The scenery was fantastic - walked along the shoreline of the beach. The horses were well-behaved - easy to direct, very sweet! Two adults, three middle school children who had never ridden before - very family-friendly...we had a great time!
The sunset dinner was truly a great experience. Everything was very well organized. We were served champagne to begin with and helped ourselves to fresh cheese, crackers and fruit trays. And those were left out for everyone the entire trip, which is beneficial when you have kids who might not like the whole dinner but still want to eat something. The entire dinner was fresh and tasty, and plentiful. Beverages were refilled as necessary but there weren't a lot of soda options. The sunset was beautiful. You just have to keep watch for the ideal time to take pictures of your experience. The entertainment was great, with music and dancers. Great experience overall!!
Meal was so wonderful! Even the veggie hamburger provided us was wonderful!
The dancers were so amazing! And entertaining! Entertained to well past docking!
If I had a suggestion it would be for the website to further explain, or make it easier to order the veggie burger.
I took an Uber to get there.
From the road, I could see a green-roofed waiting area with several chairs and a table that had a simple guide in Japanese on how to ride.
There were only me and my daughter, a white man, and a cute girl who guided us, making a total of three people.
We enjoyed a leisurely horseback ride through the fields and North Shore.
Sometimes the horse would stop to eat grass or urinate, which was also fun.
We thoroughly enjoyed 90 minutes on the North Shore.
If you're expecting a fast-paced ride, it might feel a bit lacking, but if you want to relax and enjoy, it's perfect.
Since there were no other Japanese people in the later group, it felt very Hawaiian.
I was a bit anxious because the Uber driver who brought us said it would be difficult to get an Uber back, but I was able to ride after waiting for 20 minutes.
I think it's a bit far from Waikiki, but I highly recommend this horseback riding experience.
ウーバーに乗って行きました
道路から見える緑色の屋根が待合室で椅子が何客かありテーブルに日本語で書かれた簡単な乗り方の説明書が置いてありました
日本人は私と娘だけで白人の男性一人で計三人で可愛い女の子がガイドしてくれました
野原、ノースショアをとことこ乗馬して
たまに馬が草を食べて動かなくなったりオシッコしたりで脱線しますがそれも楽しかったです
90分たっぷりノースショアを堪能しました
走る乗馬を期待している方は物足りないかもしれませんがのんびり楽しみたいなら最高です
後発のグループも日本人がいなかったのでハワイ感がありました
帰りのウーバーを期待するのむずかしいと
乗せて来てくれたウーバーの運転主が言っていたので不安でしたが20分待ってのることが出来ました
ワイキキからはちょっと遠いとは思いますが
とってもお勧めの乗馬です
Translated by OpenAI
There are few activities that small children can do, and this place has a calm atmosphere with fewer people. The staff was kind, and we were able to enjoy it as a family. Even those who don't ride can walk alongside, allowing for photos during the ride. It became a wonderful memory, spending time exclusively as a family rather than in a group like at places such as Kualoa Ranch.
小さな子供ができる数少ないアクティビティで人も少なくゆっくりとした雰囲気でスタッフの方も優しくて家族で楽しむことが出来ました。乗馬しない方も歩いて付き添う事が出来るので乗馬中の写真なども撮ることができます。クアロアランチのように団体で、ではなく家族オンリーの時間を過ごす事ができる素敵な思い出になりました。
私たちはあなたが素晴らしい時間を過ごしたことをとても嬉しく思います！また来ていただけることを願っています！
We are so glad you had a great time! We hope you come again!
Translated by OpenAI
I thoroughly enjoyed it. It lasted about 1 hour and 15 minutes, I think. I was horseback riding. I was able to have a dynamic and refreshing ride while walking along the sea of the North Shore. However, the course and the order of walking are predetermined, so it might be a bit unsatisfying for those who are experienced in horseback riding. Nevertheless, you can still ride at breathtaking viewpoints.
十分過ぎるほど堪能しました。1時間15分くらいかな？乗馬してました。ノースショアの海の横を歩きながらダイナミックでさわやかな乗馬が出来ました。どうしても決められたコース、歩く順番も決められてるので、乗馬慣れしている方には物足りないかもしれません。ですがそれにも負けない、絶景ポイントで乗馬出来ますよ。
Translated by OpenAI
The food was exceptional especially considering the number of people being served. The staff was polite and very accommodating. The young entertainers interacted with the crowd and performed in their traditional attire. We came back to the port with a bang, singing and dancing. I would definitely recommend this cruise. My only disappointment was that the harbor/tower area used to be filled with shops. It was our last night on the island and it would have been nice to purchase those last minute sovereigns. Now it’s just empty with a few eateries.
This was a GREAT sunset cruise - food was good, drinks were good (and they did not even make you give in your drink tickets so not trying to get more out of you) and the show was good.
Just one thing to improve upon:
1. Seating took way too long. You know who is coming so you should have assigned seating and it should be really quick - not making people stand in stairwell for 20 minutes just to get seated
The Star of Honolulu sunset cruise, was awesome! My husband surprised me with the dinner cruise to celebrate our 25th Wedding Anniversary. Once on board, we met and had a picture taken with the Captain. We visited with some of the staff, they were fascinated that we were American Indians. Once the cruise set off, appetizers were served and it was the beginning of the amazing 7 course dinner. Each course was better than the previous dish served. The serving staff were fantastic, took care of any needs or questions we had. The entertainment was extraordinary, from the piano player, Hawaiian dancers to the beautiful singer at the end. We thoroughly enjoyed the experience and would recommend this to anyone who wants to do something very special for any occasion.
From the moment that we first interacted with staff at the shuttle bus pick-up, the whole package was seamless. Staff made the bus ride and boarding so easy that we just had to be swept along and enjoy the experience. The management on the boat was also superb, but kept personal. The Friday night fireworks just completed a beautiful night.
The staff seemed unable to speak Japanese, but instructions were provided in Japanese, so there was no need to worry about the language barrier. The horses were well-trained and walked straight even for complete beginners. I chose this place because you can start riding from the age of eight. The staff kindly took family photos and individual pictures while we were riding, which made for a great keepsake.
スタッフは日本語が話せないようでしたが説明書などが日本語で用意されていて言葉の不安は不要でした。
馬は良く調教されていてまったくの初心者でも真っ直ぐに歩いてくれます。
８歳から乗馬できるのでここにしました。
スタッフも親切に乗馬をしている家族写真や単独写真を撮ってくれて、良い記念になりました。
Translated by OpenAI
Food service was somewhat quick, but understandable and good. Drinks did take some time and got confusing but the wait staff remembered and was very organized. Bartender could have used more help or another bartender to handle the people capacity. Overall great service and wonderful show!
Definitely a 5-star, money well spent experience at the premium top deck! From the service, music, accomodations, food to the beautiful sights!
The oldest participant was 69 years old, and the youngest was 2 years old. We were looking for activities that everyone could enjoy, and we requested this horseback riding experience. The local staff do not speak Japanese, but they are friendly and kind, using gestures to communicate, so I think even those who are not good at English will be fine.
First, they asked if we wanted to wear helmets, and if we chose not to, we were asked to sign a consent form. Then, under the guidance of Sheina, my 2-year-old daughter rode a pony while the adults rode larger horses, taking a leisurely 20-minute walk in a single file through the grasslands and bushes. The horses ridden by the adults would sometimes stop to eat grass, so we had to kick the stirrups to encourage them to move forward, or pull the reins to bring them back into line if they started to walk too fast. It was a very valuable experience to operate the horse by ourselves for the first time.
At the end, my daughter was allowed to brush and feed the pony she was riding, and she was overjoyed (laughs). Even after returning home, she keeps talking about the pony (laughs). The only downside is that there is no transportation provided, so we had to make our own way to the North Shore. However, since we really wanted to go to Gunstock Ranch, we decided to charter a guided car and combine it with a tour of Haleiwa.
The grounds are vast, and the scenery seen while riding the horses is incredibly beautiful. The pleasant breeze and climate were very soothing. I would like to visit again when I come to Hawaii.
最年長は69歳、最年少は2歳、みんなでできるアクティビティーを探していてこちらの乗馬体験をお願いしました。
現地の方は日本語が話せないのですが、フレンドリーで親切な身振り手振りで教えてくれるので英語が苦手な方でも大丈夫だと思います。
最初にヘルメットをかぶるか聞かれて、かぶらない場合は同意書にサインを求められます。
そしてシェイナさんの先導で2歳の娘はポニー、大人は大きな馬に乗って草原や茂みを約20分一列縦隊でお散歩するのですが、大人の乗る馬は途中で草を食べ始めたり止まったりするので、その都度あぶみを蹴って前進を促したり、逆に早足になったら手綱を引いて列に戻るよう促したりと、自分で馬を操作するなんて初めてのとても貴重な体験をさせていただきました。
最後は2歳の娘が乗っていたポニーにブラッシングやえさやりをさせてくれて、娘は大喜び（笑）帰国してもずっとポニーの話をしています（笑）
唯一の難点は、送迎がないのでノースショア方面まで自分で行かなければいけないことですが、どうしてもガンストック牧場でお願いしたかったのでガイド付きの車をチャーターしてハレイワ観光とセットで行くことにしました。
敷地が広大で馬に乗って見る景色は大変美しく、心地よい風と気候で癒されました。またハワイに訪れる際は立ち寄りたいと思います。
Translated by OpenAI
Greeter was courteous, polite, thoughtful and professional.
Leis were beautiful.
Great start to a week on the Beach at the North Shore.
Aloha Jack! Thank you for proving us your lei greeting experience! We are ecstatic to have learned that you had enjoyed the lei greeting. It is something we treasure, here on the islands, and we are only too glad to have shared it with you. Our hope is that you had a wonderful visit thus far~
Mahalo Nui!
-- Jesse I.
Horseback riding in Hawaii. There are various options, but this was the only place I found that allows small children to ride, so I made a request. I thought it would be a short experience, more like a child's play (laughs), but to my surprise... we got to ride on a big, adorable horse and explore the mountain trails!
It was a unique experience that you can't have in Japan, and I really enjoyed it. My 2-year-old daughter fell asleep, so her dad rode instead. I had only made a reservation for my grandchild, but they easily accommodated changing it to one adult for my grandchild and adding another adult.
Next time, we plan to go on a trip with just the grandparents, and I want to go horseback riding at Turtle Bay, where we went for our honeymoon (laughs). It will be next New Year's, so I hope to see you then!
ハワイで乗馬。色々有るけど小さな子供の乗れる乗馬はここしか見つからず、お願いしました。時間も短いし、子供騙し(笑)的な感じで乗るんだろうなぁ～と思いきや……
本格的に大きな可愛いお馬に乗れて、山道散策！
日本では、味わえない経験が出来て、とても楽しめました。2歳の女の子は寝てしまってパパが代わりに乗れました。孫だけの予約をしていたのですが、あちらで、孫1人大人に変更と、大人1人追加も簡単に対応していただきました。
次回は、じぃじ&ばぁばの2人旅の予定なので、新婚旅行で行った(笑)タートルベイの乗馬に行きたいなぁ‼って言ってます。来年のお正月になりますが、その時もヨロシクお願いします。
Translated by OpenAI
The food was very good. You get about 30 mins between the food and show to go to the top and see the sunset. Good spot for pictures. Then you come back down for dessert and a show, the show was okay. After that they have dancing you dont have to participate if you do not want to. You can pay for additional drinks.
It was our family's first trip to Hawaii and our first horseback riding experience. Initially, we had booked the horseback riding experience at Kualoa Ranch, but due to overcapacity, we switched to this tour. Since we were traveling by rental car, I had some concerns, but we arrived without getting lost. The reception counter had explanations in Japanese, so even though I could hardly understand the staff's English, I felt at ease while riding. The horses were well-trained and took us on a leisurely stroll along the beach. The kids (elementary and middle school students) were looking forward to this horseback riding, and it seems they had a wonderful time as expected. Thank you to all the staff!
家族４人での初ハワイ＆初乗馬体験でした。当初、クアロアランチの乗馬体験を申し込んだのですが、定員オーバーのため、こちらのツアーにしました。レンタカーでの移動のため、不安もありましたが、迷うことなく到着できました。受付カウンターには日本語の説明文が用意されており、スタッフの英語がほとんど聞き取れなかった私でも、安心して乗馬できました。馬たちはよく調教されており、ゆっくりと浜辺を散策してくれました。子どもたち（小学生と中学生）はこの乗馬を楽しみにしており、期待通りの素晴らしい時間を過ごせたようです。スタッフの皆さん、ありがとうございました。
Translated by OpenAI
The boat was a little bit too crowded, but the dinner experience and the view of Waikiki were great.
I was told that there was no reservation. I'm not sure if it was a mistake by Veltra or Polo Club, but although I was able to go horseback riding somehow, the attitude of the Polo Club was consistently poor, and I felt terrible even though I did nothing wrong. The phone support from Veltra was only in English, so I couldn't contact them right away. That was disappointing as well. Since I was really looking forward to the activity, I felt very let down.
予約が入っていないと言われました。ベルトラのミスなのかポロクラブのミスなのか分かりませんが、何とか乗馬は出来たものの終始ポロクラブの対応(態度)が悪く、こちらは何も悪くないのに最悪の気分でした。ベルトラの電話対応は英語のみで直ぐに連絡することができませんでした。その面でも残念。楽しみにしていたアクティビティだけあって、とても残念な思いをしました。
Thank you very much for your patronage.
However, I can imagine how disappointing it must have been to be informed on the day of your reservation that it was not recorded, despite having a confirmed booking.
Upon checking the situation for that day, I found that your reservation through VELTRA was properly received, and a reservation number was issued upon completion of the arrangements. However, it seems that the operating company mistakenly scheduled your reservation for March 15. They recorded that you were not present on March 15, and when you arrived on March 18, it caused confusion. Upon confirming the voucher you brought on that day, it became clear that your reservation with VELTRA was for March 18, and they made urgent arrangements for you to participate.
Normally, we would provide service beyond the usual standards to address such confusion, but I have heard that the staff also displayed an unpleasant attitude, which makes us at VELTRA very sad. Additionally, if there had been a report to VELTRA on March 15, we could have avoided causing you any inconvenience on March 18. I recognize that there was a lack of coordination between VELTRA and the operating company, and I must deeply reflect on this matter. I sincerely apologize once again.
I have sent you a separate email, so I would appreciate it if you could check that for further details. I apologize for making you feel disappointed during your valuable stay in Hawaii. To prevent similar inconveniences in the future, we will work closely with the operating company to ensure that we can provide better service.
Thank you for your understanding.
VELTRA Customer Support
ご利用くださり誠にありがとうございます。
しかしながら、ご予約が確定していたにも関わらず、当日現地にて予約が入っていないと伝えられたため、非常に残念なお気持ちだったかと察します。
当日の状況を確認しましたところ、VELTRAでのご予約は正常に受付をし、手配完了に伴い予約番号も発行されておりましたが、催行会社側で予約を誤って3/15にて手配をしてしまっていたとのことでございました。催行会社側ではお客様が3/15に当然ながらいらっしゃなかったと記録しておりましたところ、3/18にてお越しになられたために混乱してしまったようでございます。当日、お客様が持参されたバウチャーを確認し、VELTRAからのご予約は3/18であったことがわかったために、ご参加いただけるように当日急遽お手配をさせていただいたとのことでした。
本来であれば混乱をお招きしてしまいましたので通常以上にサービスを提供するところであるところ、スタッフも不愉快な態度であったとお伺いしVELTRAとしてもただただ悲しく思います。またVELTRA宛てにも3/15の時点で報告があれば当日3/18にお客様に直接ご不便をおかけすることはなかったことを思いますと、VELTRAと催行会社の連携不足がありましたことについても深く反省しなければならないと認識いたしました。重ねて心よりお詫び申し上げます。
別途メールにてご連絡させていただいておりますので、詳細につきましてはメールをご確認いただけましたら幸いです。
この度は貴重なハワイ滞在期間中にもかかわらず、残念なお気持ちにさせてしまいましたことお詫び申し上げます。
今後同様のご迷惑をおかけしないためにも、催行会社との連携を密にとり、より良いサービスが提供できるように努めてまいります。
何卒よろしくお願いします。
VELTRAカスタマーサポート
Translated by OpenAI
We loved it. They were very nice to us on board. Thank you again
This was absolutely amazing!! It had everything! We had a fabulous meal of steak and lobster, watched the Polynesian show which was amazing and saw whales several times for the first time! We had the Captain renew our vows after 21 years together. He did it at the helm of the ship and the view was absolutely beautiful! I would definitely do this again, the crew was amazing and our every need was tended to! It was the absolutely perfect way to spend our 21st anniversary!!!
Horseback riding on the beach was fabulous. Beautiful and very relaxing. Our ride was 11/2 hours long which was just perfect. We wanted the sunset ride but it was booked, so reserve early. The horses are well groomed and cared for. Highly recommend this experience.
We booked the sunset dinner cruise as a last minute activity for the final day of our trip. We booked the buffet tickets and made our own way to and from the venue. What a fantastic time! The food was great with a good selection, the live music and entertainment was fun and engaging, and the sunset views were spectacular. This was an excellent way to round off our trip and we would do it again in a heartbeat.
Worth it! I was always skeptical about going on dinner cruises and did not know what to expect but I was pleasantly surprised. To start off, the crew really does go above and beyond to ensure a perfect experience. You start the evening off with a Bellini toast and some delicious appetizers on the top, back deck where there is a ukulele player and a hula dancer. From there they take your party to your table on the inside top deck of the ship. Throughout the course of 7 course dinner, which was amazing, there are musicians playing. The music was perfect for dinner. Not too loud but made for a very enjoyable, entertaining evening. I would recommend the 5-star dinner for couples more than families with children. While it is enjoyable for the whole family, the ambiance make for an exceptionally romantic and memorable evening in Hawaii with that special someone.
First time I went on a boat, first time eating lobster, first time in Hawaii! Everything was perfect from A to Z!
I had my first horseback riding experience with my 9-year-old son and my husband. My horse and my husband's horse were calm and followed the staff's horse, but there were times when my son's horse wouldn't move away from the line, which made me think that my son might have been a bit nervous, and that might have been communicated to the horse. The horses started walking at the staff's cue. We were able to leisurely explore nature and ride the horses, which was very soothing.
One disappointing thing was that the staff explained how to ride and the precautions in English, so I couldn't understand much. However, my son seemed to have enjoyed it and said he would like to ride again when we come back.
9歳の息子と主人と3人で初乗馬体験しました。
主人と私の馬は大人しく並んでスタッフの馬の後ろを付いていたが、
息子の馬が列を離れて動こうとは、しない事があったので少し息子も緊張してたのが馬にも伝わったのかなぁと思いました。スタッフの掛け声で馬は歩きだしました。自然の中をゆっくり見て回れて馬にも普通に乗れて癒されました。
残念な事は、スタッフが最初に乗り方や注意事項を説明されたが、英語だったので、あまり理解出来ませんでした。でも息子は、楽しかったみたいで又、来た時は乗りたいと云ってました。
アロハ！レビューをありがとうございます。お子様が素晴らしい時間を過ごされたことをとても嬉しく思います！またお会いできることを願っています！マハロ！
Aloha! Thank you so much for your review and we are very glad that your son had a wonderful time! We hope to see you all again! Mahalo!
Translated by OpenAI
