Reviewed by: sawaquita
I purchased a 7-day pass. At the time of purchase, it was about 13,000 yen, which is just under 1,900 yen per day. It's quite expensive. If you have a JCB card, the Pink Line is free, so it’s worth considering how much you will use the other lines. I smoothly exchanged my Veltra voucher at the nearest LeaLea Lounge. The staff at the lounge were very kind.
I took the East Oahu Scenic Line, which wasn't available before. It was a long 3-hour drive with a restroom break (it was a park restroom, but it was acceptable, and there was toilet paper). We stopped at various points like Hanauma Bay, Halona Blowhole, and Sandy Beach for photo opportunities, and driving in the open-air trolley was quite refreshing. It feels like I could get my money's worth just from this route.
I was looking forward to the Ala Moana Sunset Drive, but unfortunately, there wasn't a beautiful sunset. Well, it’s nature, so it can’t be helped. That day, the roads were heavily congested, and what usually takes about 60 minutes took 90 minutes. Those with dinner reservations should be cautious.
The Malama Line, which tours downtown, had a significantly changed route compared to five years ago. The King Kamehameha statue and Izumo Taisha were previously only viewed from the bus, but this time we had a photo opportunity after getting off, which was nice. Also, on all lines, there used to be a Japanese-speaking guide in addition to the driver, but this time there wasn't one.
7日券を購入。購入時のレートで日本円で大体13000円強、1日あたり1900円弱といったところ。結構高いですね。JCBカードがあればピンクラインは無料なのでその他の路線をどれだけ利用するかといったところが考えどころです。ベルトラのバウチャーを最寄りのLeaLeaラウンジに持ち込みスムーズに交換出来ました。ラウンジの方も大変親切でした。
以前はなかった東オアフ絶景ラインに乗車しました。3時間のロングドライブで途中トイレタイム(公園のお手洗いでしたが何とか許容範囲。紙もありました)もありました。ハナウマ湾、ハロナ潮吹き岩、サンディビーチ等ところどころ写真タイムで下車しながら開放感のあるトロリーでドライブするのはなかなか爽快感がありました。この路線だけで結構元が取れそうな感じです。
アラモアナサンセットドライブを楽しみにしていたのですがきれいな夕焼けにならず残念でした。まぁ自然のことなので仕方ないですが。この日は道路が大渋滞で一周約60分のところ90分かかりました。ディナーの予約等されている方は注意です。
ダウンタウン方面を巡るマラマライン、以前(5年前)と大分ルートが変わっていました。カメハメハ大王像、出雲大社は以前は「車窓より見学」でしたが今回は下車しての写真タイムがあったのが良かったです。
また、いずれのラインも以前はドライバーの他に日本語ガイドが乗車していましたが今回はいらっしゃいませんでした。
| Rating: | |
|---|---|
| Packages: | 7日券 |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/05 |
Reviewed by: たくまっく
I waited for about 20 minutes after the designated pickup time, but no one showed up. I asked everyone on all the buses if they were for the Segway tour, but everyone said no. I couldn't get through on the phone, so I left.
Later in the evening, I received an email from Veltra saying that the local Segway tour company reported they couldn't find us and that it would cost $50 for a reschedule. The tour company claimed that a Japanese driver got off to look for us, but there was no one who seemed to fit that description at all.
指定の場合にピックアップ時間になっても来ず、全てのバスにセグウェイツアーのバスですかと聞いて回りましたが全員NO、電話も繋がらないので20分ほど待って帰りました。
夕方頃ベルトラ様からメールがあり現地のセグウェイツアーの会社から自分達が見当たらなかったと連絡があり後日振替で50ドルかかると言われました。
ツアー側は日本人ドライバーが降りて探していたと言っていましたが、それらしき人は全くいませんでした。
| Rating: | |
|---|---|
| Packages: | 【人気!】マジックアイランド&カカアコウォーターフロントパークコース<日本語ガイド/2時間> |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/13 |
Reviewed by: たくまっく
The pickup was on time, and the friendly guy was great. Once we arrived, there was a crew member who spoke fluent Japanese, and I was able to understand the explanations clearly. Everyone was friendly, making it a comfortable experience.
ピックアップも時間通り愛想のいいおっちゃん。
現地着いてからも日本語ペラペラクルーが居て説明もしっかり把握出来ました。みんなフレンドリーで過ごしやすかったです
Aloha! This is Captain Bruce's Paradise Ocean Tour. I'm glad to hear you had a great time. Please come back and visit us again. Mahalo!
アロハ!キャプテンブルース天国の海ツアーです。
楽しく過ごして頂けたとのこと。ぜひまた遊びにいらしてください。マハロ!
| Rating: | |
|---|---|
| Packages: | 1便 |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/13 |
Reviewed by: John & Debbie 50th!
We loved this luau!!! From the start to the finish, it was well planned, fun and engaging. We loved the MC, the food, the dancing the activities, everything. We will highly recommend it!!! Thank you for the real leis and for being bold to say a prayer to Almighty God before the meal. Thank you for putting on a great show!
| Rating: | |
|---|---|
| Packages: | [12:30 PM Show] Gold Package: Premium Seating + Two Drinks |
| Attended as: | Couples |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/12 |
Reviewed by: まさー
This is a tour I visit every time I go to Hawaii. It's enjoyable no matter how many times you see it. There are impersonation shows of Michael Jackson and Elvis, among others. Previously, dinner was served inside the venue, but since the COVID-19 pandemic, it's only a buffet outside now. It's not particularly delicious, but it's acceptable. I was a bit concerned about the aging of the Michael Jackson impersonator (laughs).
ハワイに行く度にお伺いするツアーです。
何度見ても楽しめます。
ポリネシアンからマイケルジャクソンやプレスリーのモノマネ?ショー。
お食事は以前は会場内でディナーが頂けましたが、コロナ渦から外でのバイキングのみになりました。
特別美味しい訳ではないですが、まぁ及第点ですね。
少々マイケルジャクソンの老朽化が気になりましたが(笑)
Thank you very much for visiting the Rockafella VIP Waikiki Luau Buffet & Show again during your recent trip to Hawaii. We are very pleased to hear that you enjoyed it once more. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラVIPワイキキルアウブッフェ&ショーに今回のハワイ旅行にて再びご来場頂きまして、誠に有難うございます。今回も楽しめて頂けたご様子で、私共も大変嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 選べる無料特典付き!/VIPワイキキルアウ ビュッフェ & ショー(中央前方VIP席) |
| Attended as: | Friends |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/09 |
Reviewed by: Kevin Malcomson
This was well worth it!! The staff is excellent from the time you check in to the 3 guides that are with you zip lining to check out if you decide to get the pictures! We were with a great group of people and that made it more fun as you can get to know everyone in your group as it takes about 3 hrs to complete and there is time between each zip line. This was the best thing we did of all the activities myself and 2 kids (ages 15 and 18) did for the 6 days we were here! Highly recommend doing this if you want to zip line. Another thing that is regally nice is if you are staying in Waikīkī you get to drive to the other side of the island and if you have a rental car you get to see other parts of the island that are not full of tourist.
| Rating: | |
|---|---|
| Packages: | Zipline Adventure |
| Attended as: | Families |
| Posted on: | 2024/06/14 |
| Activity Date: | 2024/06/12 |
Reviewed by: Kara
Was great to see the sunken Arizona ship and even get some other historic sights around the city too!
| Rating: | |
|---|---|
| Packages: | Arizona Memorial Tour & Honolulu City Highlights [9:00 AM] |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/04/02 |
Reviewed by: Kara
Typical luau, gives you everything you want to see and eat! First time is best time.
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/04/01 |
Reviewed by: AZtraveller
The overall experience with this activity is good. I would put outstanding if snorkeling was better. Kayaking, canoeing and boat rides experience with nice live music is awesome. Just little lack on snorkeling in my opinion.
Mahalo for your review! - Team KBOS
| Rating: | |
|---|---|
| Packages: | Morning Standard Package |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/06/11 |
Reviewed by: Kara
They send you the QR code needed and make sure they know you need it!
| Rating: | |
|---|---|
| Packages: | Passport to Pearl Harbor |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/16 |
Reviewed by: Kara
The guide was really awesome of the knowledge of the rainforest!
Mahalo Kara.. We appreciate you joining us and taking the time to review. Enjoy the rest of your vacation.
| Rating: | |
|---|---|
| Packages: | Honolulu Volcanic Rainforest Hike [With Transportation] |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/15 |
Reviewed by: Kara
The submarine was really fun! The window views were a bitf oggy the day we went, but to be underwater was cool all around.
Aloha Kara!
Thank you for sharing your review. We're delighted to hear you enjoyed exploring over 100 feet under the sea with Atlantis Adventures! We appreciate your feedback..
We hope to have the pleasure of welcoming you back in the future aboard one of our submarines and/or the Majestic by Atlantis Cruises for another Atlantis adventure; an underwater journey, sunset cruise, or seasonal whale watch cruise.
Feel free to follow us on social media at #atlantishawaii. A hui hou (until next time).
| Rating: | |
|---|---|
| Packages: | Premium Submarine Tour (Larger Window) |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/15 |
Reviewed by: Kara
The park is a lot, I would say to get a guide as we were confused, but the show was a great ending,
| Rating: | |
|---|---|
| Packages: | Islands of Polynesia Admission, Gateway Buffet Dinner & "HA Breath of Life" Show |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/14 |
Reviewed by: Kara
faced our fears and loved the experience, the team was great at getting us comfortable in deeper ocean water.
| Rating: | |
|---|---|
| Packages: | North Shore Shark Snorkeling Tour |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/13 |
Reviewed by: Kara
you get muddy, so definitely prepared what you wear! really gorgeous tour views!
| Rating: | |
|---|---|
| Packages: | 2-hour ATV Tour [Afternoon Package] |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/13 |
Reviewed by: Kara
easy to find the bus, they gave a bit of a bus tour before the park!
| Rating: | |
|---|---|
| Packages: | Deluxe Tour with Arizona Memorial Ticket Package |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/11 |
Reviewed by: Kara
Good food, fun games and crafts, the pig roast was a sight to see!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families with Young Children |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/10 |
Reviewed by: Kara
The fruit stand was delicious, and it was great to stop at Dole plantation!
Hello Kara,
Thank you so much for the review. We are glad you had a great time on our tour. The Fruits are so good and fresh and so sweet. But we are glad you were able to enjoy the whole experience of the Island. Thank you for joining us.
Mahalo
Fun Group Hawaii
| Rating: | |
|---|---|
| Packages: | North Shore Sightseeing Experience |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/10 |
Reviewed by: Kara
The food was really delicious, and we made some sweet vacation friends at the table we sat at!
| Rating: | |
|---|---|
| Packages: | Pacific Star Dinner Buffet, Polynesian Show & One Cocktail |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/08 |
Reviewed by: Kara
Fun to get to see so many different sides to Kualoa Ranch, and with rides to from Waikiki it made the day a piece of cake!
| Rating: | |
|---|---|
| Packages: | Jurassic Jungle Expedition Tour - 90 mins [With Transportation] |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/08 |
Reviewed by: Kara
Easy way to explore PH, Arizona tickets included took away our hassle to pre-reserve!
| Rating: | |
|---|---|
| Packages: | 09:45 AM Arizona Memorial Tour from Waikiki (Daily) |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/06 |
Reviewed by: Kara
we were staying at royal hawaiian so we figured easiest to go there, good luau, gave hotel style but the views were awesome!
| Rating: | |
|---|---|
| Packages: | Standard Package |
| Attended as: | Friends |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/03/04 |
Reviewed by: Kara
My family really enjoyed this tour, we are big movie people so to see the ranch where so many took place was awesome, and the guides are on point with their knowledge!
| Rating: | |
|---|---|
| Packages: | 2.5 Hour Deluxe Jurassic Adventure Movie Tour with Transportation from Waikiki |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/02/29 |
Reviewed by: Kara
Chief makes sure you have a great time on vacation, filling the evening with laughs on top of Hawaiian culture!
| Rating: | |
|---|---|
| Packages: | Aloha Experience Package w/ Pick-up: Wing Seating, Shell Lei Greeting & 1 Drink |
| Attended as: | Families |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/02/28 |
Reviewed by: えみー
On the day we arrived in Hawaii, we watched a show. The location is inside the Royal Hawaiian Center, making it easy to find and conveniently accessible. The buffet was organized by seating, and since there weren't too many people, we were able to eat without much waiting, even though we were among the last to be seated. We enjoyed the desserts at a leisurely pace. During the meal, we could watch hula dancing and even participate in a dance lesson, which was a lot of fun.
The show traced the history of Hawaiian music, and it really picked up around the middle with Elvis Presley and Michael Jackson. The excitement from the audience felt very international, and even if you didn't know the songs, you could still enjoy it. There were more songs than I expected, and the dancers changed costumes multiple times, so I was engaged until the very end of the show.
I had booked this show, thinking my husband might get bored with just hula dancing, but it was a great decision since it also included rock music.
ハワイに到着した日にショーを観ました。場所もロイヤルハワイアンセンターの中なので分かりやすく、アクセスも良いと思います。
ビュッフェは席ごとに案内される形式で、全体の人数そこまで多くなかったからか、受付は最後の方でしたがあまり待つこともなく食べることができました。デザートまでゆっくり堪能できました。食事の時間もフラダンスを見ることができるのと、ダンスのレッスンにも参加できてとても楽しかったです。
ショーはハワイの音楽の歴史を辿り、中盤あたりからエルビス・プレスリーとマイケル・ジャクソンで盛り上がります。周りの方の盛り上がり具合が海外!という感じで曲を知らなくても楽しめました。思っていた以上に曲数も多く、ダンサーさんたちの衣装も何度も変わるので飽きることなく最後までショーを観ることができます。
フラダンスだけでは夫が飽きてしまうかなと、ロックも楽しめるこのショーを予約しましたが大正解でした。
Thank you very much for visiting the Rockafella Original Waikiki Luau Buffet & Show. We are honored that you enjoyed the meal and the show, and that we could help create wonderful memories for you in Hawaii. We are also glad to hear that your husband enjoyed it as well. We sincerely look forward to welcoming you back when you visit Hawaii again.
この度はロッカフラオリジナルワイキキルアウブッフェ&ショーにご来場頂きまして、誠に有難うございます。お食事とショー全体的に楽しめて頂けたご様子で、ハワイでの素敵な思い出作りのお手伝いができたことをスタッフ一同光栄に思っております。そして、旦那様も楽しんで頂き嬉しく思っております。またハワイにお越しの際には、ご来場頂けますよう、スタッフ一同心よりお待ち申し上げます。
| Rating: | |
|---|---|
| Packages: | 【2人目無料!】人数限定モニター/ビュッフェ&ショー(オリジナル席) |
| Attended as: | Couples |
| Posted on: | 2024/06/13 |
| Activity Date: | 2024/05/28 |
Reviewed by: ようちゃん
This is an unforgettable experience for turtle lovers! I was lucky enough to encounter about six sea turtles, both big and small (@_@). Although it was snorkeling, I never expected to get this close to them. There were also various activities to enjoy at the sandbar, and even as a beginner, I had a great time with stand-up paddleboarding (SUP)\(^^)/. On the boat, there were plenty of free soft drinks and snacks. Each person gets one, and the Spam musubi, a Hawaiian classic, was delicious. The guide was fluent in Japanese, and I was particularly impressed by the talkative half-Japanese woman (^^;). If I have the chance, I would love to participate again. I hear the morning is the best time to go.
タートル好きにはたまらない体験です!!
運が良かったのか、大小6頭くらいのウミガメと遭遇(@_@)
シュノーケリングではありますが、この近さで体験できるとは思いませんでした。
またサンドバーでも色々なアクティビティが体験でき、supは初心者でも楽しかったです\(^^)/
ボートの上では、無料のソフトドリンクやお菓子なども充実してます。ひとり一個ですが、ハワイ定番のスパムむすびも美味しかったです。
ガイドの方も日本語堪能で、特にハーフの女性の方のトーク力にはまりました(^^;)
また機会があれば、参加したいです。
おすすめは午前中だそうです。
Aloha! This is the Captain Bruce's Paradise of the Sea Tour. Thank you very much for participating in the tour. I'm really glad to hear that you got to spend a lot of time with your favorite sea turtles.
Yes, from June to September, we recommend the limited morning tour. It requires an early wake-up, but the sea conditions are better in the early morning, so it's worth it.
Although you have to wake up a bit early, please consider it. We hope you will join us again when you come back to Hawaii. We look forward to that day with the sea turtles.
A Hui Hou!!
アロハ! キャプテンブルース天国の海ツアーです。この度はツアーにご参加頂きましてありがとうございます。
大好きなウミガメさんたちとたくさん出来たそうで本当に良かったです。
そうなんです。6月から9月までは期間限定の朝の1便のツアーがお勧めです。早起きとなりますが海のコンディションの早朝のほうが良いのでお勧めです。
少し早起きしなくてはいけませんが、ぜひ皆様もご検討ください
ぜひまたハワイにお越しの際はツアーにお越しください。その日をウミガメたちと楽しみにお待ちしております。
A Hui Hou!!
| Rating: | |
|---|---|
| Packages: | 1便 |
| Attended as: | Couples |
| Posted on: | 2024/06/12 |
| Activity Date: | 2024/06/10 |
Reviewed by: セリーナ祥子
Every time I visit Northshore, it's always lively, but this time it was particularly vibrant. There were more Americans than Japanese, which was overwhelming. There are plenty of restrooms in the Haleiwa area, which is reassuring. I wished we could have driven to Turtle Bay... it's a bit of a regret. I found a limited edition Patagonia shirt with a Haleiwa logo and ended up buying a lot. The driver was kind, skilled at driving, and a great person. I would like to request them again. Highly recommended!
毎回、Northshoreは訪れるのですが、今回はとても活気がありました。日本人よりアメリカ人ばかりで
圧倒されました。お手洗いもハレイワエリアには
沢山あって、安心です。
タートルベイまで車で行って欲しかったのが…
ココロ残りですが。
ハレイワ限定のロゴのPatagoniaシャツがあり
爆買いしました。
ドライバーさんも優しく、運転もお上手で良い方でした。また、お願いしたいです。おススメです。
Thank you for participating in Island Makana Tours. I'm glad to hear you enjoyed it. I apologize for the difficulty in guiding you to Turtle Bay, as the driver was also transporting other activity guests. If you choose our charter tour, we can take you to your preferred locations. Please consider this for your next visit. Mahalo,
このたびはアイランドマカナツアーズにご参加頂き、ありがとうございました。お楽しみ頂けたようで良かったです。ドライバーは他のアクティビティのお客様も一緒にお連れしているので、タートルベイまでのご案内は難しく申し訳ございませんでした。弊社のチャーターツアーでしたら、お客様の好きな場所へご案内が可能です。次回お越しの際はぜひ、ご検討下さい。Mahalo,
| Rating: | |
|---|---|
| Packages: | ハレイワたっぷり観光プラン |
| Attended as: | Solo Travelers |
| Posted on: | 2024/06/12 |
| Activity Date: | 2024/06/10 |
Reviewed by: やや
After a brief explanation, we were given helmets, goggles, and scarves to cover our noses, and then we set off. The scenery is irresistible for fans of the Jurassic Park movies. It was amazing! Riding the buggies on the mountain paths was thrilling. One thing to note is that this is the attraction where you will get the dirtiest, so be prepared for that. Did you come in clothes that you don't mind getting dirty? We drove through clouds of dust that made it hard to see in front of us. We could only laugh at how dirty we got. It became one of the memorable experiences.
簡単な説明の後、ヘルメット、ゴーグル
鼻をおおうスカーフを渡され出発です
ジュラシックパーク映画のファンにはたまらない
景色です
最高!
山の道のバギー走行はスリル満点
注意点としては1番汚れるアトラクションだと
覚悟して参加することです
汚れてもいい服装で臨みましたか、前も見にくいほどの砂埃の中をずっと走ります
笑うしかない汚れようでした
それも思い出の一つになりました
| Rating: | |
|---|---|
| Packages: | 送迎付き/午前開始ツアー |
| Attended as: | Couples |
| Posted on: | 2024/06/11 |
| Activity Date: | 2024/06/06 |
Reviewed by: Candas
Had the best time of our lives the boat is amazing and staff was great!!!!!!!!! Seen lots of turtles and fish!!!!!!!!! Totally worth it plus you get drinks also!!!!!!!!!!
| Rating: | |
|---|---|
| Packages: | [2024] Standard Package with Drinks Included |
| Attended as: | Families with Young Children |
| Posted on: | 2024/06/11 |
| Activity Date: | 2024/06/09 |
Reviewed by: なつひろ
It became my best memory in Hawaii! The location is absolutely amazing! The all-you-can-drink alcohol was great, and the Mai Tai was delicious! The only juice available was canned guava. There are restrooms, so you don't have to worry about drinking a lot! If you're prone to seasickness, you should be careful! You will get wet up to your shins when getting on and off the boat! When I used Google Maps to get to the reception, it directed me to a street behind, so be cautious about that.
ハワイで一番の思い出になりました!すごく最高なロケーションです!
アルコール飲み放題で、マイタイが美味しかったです!ジュースは缶のグァバしかなかったです。トイレあるのでたくさん飲んでも心配はないです!
船酔いしやすい方は気をつけたほうがいいです!
乗り降りで膝下までぬれます!
受付までGoogleナビで行ったら、1本裏を案内されたので気をつけてください。
ご経験を共有していただき、ありがとうございます。またお会いできることを願っています。
Thank you so much for sharing your experience with us. We hope to see you again soon.
| Rating: | |
|---|---|
| Packages: | サンセットセーリング |
| Attended as: | Friends |
| Posted on: | 2024/06/11 |
| Activity Date: | 2024/06/08 |
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Reply from activity provider
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Dear Takumakku,
Thank you very much for booking the Magic Island Beach Glide Tour in June. We were looking forward to providing you with a Segway experience, but we are very sorry that we could not meet you at the designated pickup time (14:00).
On the day of the tour, our driver, Matsu, who is fluent in Japanese and experienced, arrived a few minutes early as usual and waited for 10 minutes, but unfortunately could not find you. After that, we contacted our office and called the phone number you provided at the time of booking, but unfortunately, we could not get through.
After waiting a few more minutes, Matsu headed to your hotel and checked both entrances, but you were not there either. During this time, we also contacted VELTRA to reconfirm the phone number and pickup location, and VELTRA attempted to reach you as well, but again, we could not connect.
Matsu then returned to the trolley stop and waited for over 10 minutes while calling out your name and checking with other waiting guests, but ultimately could not find you. More than 20 minutes had passed since the pickup time, and due to delays in picking up other guests, we could not wait any longer.
We did everything we could to welcome you, but we feel very sorry that we could not meet due to the inability to connect by phone and the lack of communication from your side. We are also concerned about your situation, and if you had contacted VELTRA or our company while waiting, the situation might have changed.
We sincerely apologize for this situation and for the fact that you could not enjoy the tour. We hope that next time you will be able to enjoy the Segway experience.
Mahalo Nui Loa,
SEGWAY OF HAWAII
たくまっく様
この度は、6月にマジックアイランドビーチグライドツアーをご予約いただき、誠にありがとうございました。
私たちもお客様にセグウェイ体験を楽しんでいただけることを心待ちにしておりましたが、指定のピックアップ時間(14:00)にお迎え場所でお会いできず、大変残念に思っております。
当日は、日本語が堪能で経験豊富なドライバーのマツが、いつも通り数分早めに到着し、10分間お待ちしましたが、お客様を見つけることができませんでした。
その後、弊社オフィスに連絡し、予約時にご提供いただいた電話番号にお電話しましたが、残念ながら電話がつながらない状態でした。
さらに数分待機した後、マツはお客様のホテルへ向かい、ホテルの両方の入口を確認しましたが、そちらにもお客様はいらっしゃいませんでした。
その間、弊社はVELTRAにも連絡を取り、電話番号やピックアップ場所を再確認し、VELTRAからもお客様に連絡を試みましたが、やはりつながりませんでした。
その後、マツは再びトロリーストップに戻り、10分以上待機しながらお客様のお名前を呼びかけ、他の待機者にも声をかけて確認しましたが、最終的にお客様を見つけることができませんでした。
ピックアップ時間から20分以上が経過し、他のお客様のピックアップにも遅れが生じるため、これ以上待機することはできませんでした。
私たちはお客様をお迎えするためにできる限りの対応を行いましたが、電話がつながらなかったことやご連絡をいただけなかったことで、結果的にお会いすることができず、大変心苦しく思っております。お客様がどのような状況だったのか、私たちも気になっておりますが、待機中にVELTRAまたは弊社にご連絡いただけていれば、状況が変わっていたかもしれません。
このような事態となり、ツアーをお楽しみいただけなかったことを心よりお詫び申し上げます。
次回はぜひ、セグウェイ体験をお楽しみいただけることを願っております。
マハロヌイロア
SEGWAY OF HAWAII (AIによる翻訳)